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1. BJ's Wholesale Club - Cary

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· 239 reviews

2370 Walnut St, Cary, NC 27511, United States

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BJ's Wholesale Club: what do users think?
X Lee: Bad return experience- they said they couldn’t scan the barcode on my receipt and decided to give me a gift card. When I explained this was not refunding my money back to my credit card I was met with a vacant stare. I took the gift card because the employee seemed to not know what to do. She was at an auxiliary booth next to the Customer Service desk. The Customer Service woman did not seem interested in helping me so the woman who handles the self check out area tried. Customer Service needs to step it up. For the record this would NEVER happen at Costco or Sam’s Club.
James Woerner: We love BJs for a lot of items but word of caution don't get milk here. About half of every jug we have gotten is spoiled well before the sell by date. Skim, 1% and 2%.
Ken Ray: I went to buy TurboTax on a CD there yesterday and lo and behold they were out but their website does not indicate that
Rip Bokern: Decent store but the gas station was designed by a certified idiot. 12 pumps but you can't use 6 unless you want to scratch your car with the hose. Always have to wait for a pump
Business AsUsual: I love BJs, one of my favorites along with Costco but today l purchased the pre cooked wings. They looked amazing. ABSOLUTELY THE WORST WINGS I CAN REMEMBER TRYING TO EAT. THEY WERE SO FATTY. DISGUSTINGLY FATTY. Usually if l buy it l will eat it regardless but l couldn't finish these. I was heart broken, surprised and hungry. Stay away from these wings.
Ken Presting: My favorite warehouse club
Mustapha Hmamou: I just spoke with customer service by phone, Her name is Linna, I wanted to join membership for my first time, because I received promo code for $25/ inner circle. she took my information, she put me on hold for ever. I understood she wanted just my personnel info. Disrespectful girl.
Carol Rose: Not very many Organic items or Gluten Free!
Jason Hunnel: Fix the air pump. I’m a paying member and it’s been out forever. Sheetz has this for free.
Bunmi Adebanjo: We love this location and their staff are friendly and welcoming and helpful and we have been shopping with them since 2014…
Michael Clinkscales: Consistently good experiences. Prices are great, quality is great
Mark Harris: Took my truck to BJ's tire center for a tire rotation Sunday because it was included in my tire purchase. I only ever see one person working in the garage and never see any tires being rotated so I marked both rear rims with a black permanent marker. We I received my truck back both rear rims were still in the same location. I showed the man working the desk and he assured me the work was done. I said if that's so how can you explain the rims still being on the back. He said I can't but you can request to look at the video. I've tried to call the main store to speak to the manager (no option for that). I sent a email to their site requesting they view the video and they thanked me but requested I work through the local BJ's. I've now rotated the tires myself and will not be returning to BJ's tire center. I just wanted to make others aware because I don't think my tires have ever been rotated since they were installed because the same man was working the garage both times I've taken the truck to have the tires rotated.
Patrice A: Rude staff. Lack of professionalism throughout.
Greg Hill: The last two times I have been to the BJ's in Cary they have been unable to locate items that are showing to be in stock in their system. One item showed 17 in stock and another showed 13 in stock. They looked but could not find either one in the store. I am not sure what is happening but it seems like they have an inventory system issue.
Dianne M: Alot less crowded than Costco! Easy in/out.
Beth Vanderkin: Love using the app & the drive up pick up. Saves me so much time. Much easier in & out than Costco. Good prices & great coupons. Especially good end of season clearance specials.
Anthony Latta: Best cuts of meat in town.
Jaime Daly: We've been waiting for this...it's so good stores up North have it & now it's here in the South😋😋😋
Deasia Frazier: love the mash potatoes!! 🔥
Catie Mcbane: The staff here gets a lot of grief... Reading through these reviews though....Moldy toilet paper? You didn't check it before you bought it? It's not the stores fault. It's shipped that way.Issues with online order pick up? Know what? You are going to the store anyway. Why not carve out the time to get out of your air conditioned homes, out of your air conditioned cars, and shop your orders as opposed to having someone else do it then proceed to have it brought out to your car, loaded to your trunk and you find it necessary to find reasons to complain about everything? Wow... Society got lazy and cruel during covid.Any store that offers the service of online ordering and pickup service curbside? Kiddos to you because the people that complain would never get out of their cars in the rain, snow or heat to get it themselves. Enjoy that air-conditioning..... I wonder. What did you all do before online an curbside was even an option for these stores.....You realize no one actually wants to do the job anymore because you are thankless enough to complain about pretty much everything. Just saying. A little gratitude goes a long way.And another thing.... If you cancel your cards; like credit cards.... The number can be recycled after x amount of time. You likely didn't cancel it like you thought you did and auto renewed. You seriously can't be charged for something you "cancelled years ago" out of the blue and one day down the line get charged again ...Just stop complaining and find a resolve. Jeez stop looking for drama where there is none to be had. Easy remedies do exist. Why you refuse to exercise that and turn to the internet is ridiculous
Tony Wyre: They always have what I need, no long lines, friendly associates, and a very clean store!

2. Sam's Club - Raleigh

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· 819 reviews

3001 Calvary Dr, Raleigh, NC 27604

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Sam's Club: what do users think?
Sam: It's a good experience
Veronica Parks: It was ok but not as great as the Durham location! Way too cramped.
Diana Deschaine: Best meat department around. Mr Gunn is always so helpful and great recipe advice 😋
Tina Marie: Customer service line took twenty mins to return. Once processed the rep tells me “because you used 96 cents in sams club rewards” I can’t refund your 40 something dollar return and instead have to put the entire amount on a gift card. Is she instructed to lie to people or just unaware? I have NEVER experienced this before. After waiting twenty mins I took the gift card. But I’ll be cancelling my Sam’s membership. Very scammy.
Yingi: Sams is such a good place to restock. Everything here has a more convenient price for more. Make sure to have you're membership card to shop all you want.
Olugbenga Akinlade: Satisfy customer's expectation 😌
Jose Fuentes: Excellent service
Juan Herrera: Really good 👍
B C: Worst sam's I've ever been in. Disgraced to be a member of a place so mismanaged. Slow check out. Poor inventory maintenance. Cluttered aisles. Horrible people. Never again.
Charles Murray: Good first time experience
chuche Raya: Good
Emma Godwin: I love this place so many affordable but attractive goods and items. Their food and grocery quality is generally good and staff is well trained. So lucky it is near my home!
Logan: Opened products. Moldy, bug infested fruit. Bought items just to throw away immediately.
Len Sturdivant: One of the most frustrating things about Sam's Club is having a favorite item that becomes a staple in your household only to be discontinued without no warning or notice 😳 Hell, I would have stocked up... LOL!
Cathy Miller: I did the self checkout but had purchased wine so needed that verified/authorized and probably waited 10+ mins. for someone to come do it. I flagged one person down, they said they couldn't do it but went looking for the person responsible, that was around 5 mins. into the wait. Another employee came by when asked could they help me, she said I needed to the lady in blue that she on lunch and couldn't help me. I didn't see anyone in blue someone one else did come a few mins. after that. She did apologize for the delay. This isn't the first time this had happened but the longest wait. I was very close to leaving basket and walking out!!
Mickeal Rhaney: Today was a great experience! Associates asked if I needed assistance. I was able to taste test a few items. The store was pretty clean besides a spill that seemed to be cleaned up but was still slippery. Everything seemed stocked and plentiful.
grace: The supervisor at the Café Brianna is rude and aggressive. She’s hostile and I wouldn’t trust her with my food. The manager allowed her to mistreat customers and it took other customers nearby to help. If I could give no stars I would.
CO42: Staff is not very helpfulI had to call corporate to get my issue fixed
D. Raper: Good Sams club. Great customer service. Lots of items to choose from during your shopping.
Christine Thomas: It's great place to Shop ,I love it
Angela Brock: Awesome!!"I love Sam's Club because with a family this size. I need a Sam's Club in my life.. I love the sales, selection of products, and cash back that can be build up by simpling shopping some of their sales. One can really save, taste the free samples, and have lunch before or after shopping at a reasonable price. The store is stuff with all sorts of things needed for the home, kitchen, cloths. Whatever you can think of it's their.. 10 thumbs up for cleanness, Helpfulness, pricing, and just being full of everything..

3. Sam's Club - Raleigh

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· 1066 reviews

2537 S Saunders St, Raleigh, NC 27603

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Sam's Club: what do users think?
Ernest Cottier: Worst run Sam’s Club I have ever been to. Every interaction I had with employees was unprofessional and unhelpful.
t scar: I have some things that I buy from them. I also shop Walmart for other things. The main thing I enjoy is using their app at the fuel pumps. Very quick and easy. I can pull up at the same time as someone else. Whose not using the app, and I'm pumping my fuel by the time They're still searching for their cards and putting them in the card slot. I also like the option of being able to check out using my phone and skip the checkout line when it's busy.
zheng xianxiao: good
Stephen Edgerton: Dirty. Cement floors. Ugly all around. Broken carts. Cheap stuff and plenty of it.
Christopher Kearney: Great Pizzas for 10 Bucks
ale villbs: The people at the food court are so unprofessional and rude. I asked for a whole pizza and the lady there was yelling asking me what do you want and I had to repeat myself Several times. Will not be going back there. Save yourself time and eat something else.
Edwar Chavarria: Excelent and low prices
Melissa Anne Christians: Every body is VERY NICE everytime i go in there
Jovany M: This location typically has most things in stock. The employees are really helpful and kind. However the store does get very busy on the weekends.
Ifranco25 _: Bulk of everything. Everything you could find here is here. Very nice!
Dahlia Weaver: Today was my last day with sams club. I’m thankful my membership expires in June. Staff never answers the phone, the app half works and homeless people wander through the parking lot harassing people and staff refuses to do anything. I mainly do pickup due to these issues. Today, a homeless person was forcing himself into people’s cars by helping them with groceries or taking carts for them and asking/demanding money. I went to get gas and tried to call the desk and nobody would answer. I was telling a staff member (had a vest on working at the gas pumps) about what was happening and how it’s dangerous and he cut me off after weirdly getting close to me and towering over me (being extremely intimidating) and rudely said “why don’t you call the cops?” I ended up calling the police, but If the staff would contact police and trespass the homeless that continue to cause issues they wouldn’t have to hear about it. I’d rather drive an extra 10 minutes to Costco than continue to deal with rude staff and feeling unsafe every time I go there.
Joel Oliver: Get your bulk on!
Ak63s: Customer service the most important for customers
Haya Rasheed: I find mostly everything I need for the house from there, like it and the staff they are friendly .
Danielle Hunt: This is the hood of Sam’s Clubs of Raleigh. Save your time and your energy. They are very disrespectful and don’t care what you came in for. There is barely anyone around to help and if you do go, then make sure you use scan and go. It’s the easiest thing about this place.
Anurata Hridi: Very accommodating staff. Can go up and beyond for customer satisfaction. Great option if you are buying in bulk.
Darian Lowndes: It was pouring rain. When I say pouring, I mean sideways rain. It was an awful storm. Thunder rolling, lightning crashing. We walked in the closest door we could see and immediately, before we can catch our breath. All employees start yelling at us in front of everyone, to leave and walk back into the crazy storm to walk 15 feet away through the “In” other door. This is the worst customer service ever. I was so embarrassed and humiliated. They were so unprofessional and even took a moment to argue amongst themselves on what the rule actually is. I won’t shop here anymore due to this. I will always recommend either bj’s or the Sam’s club down the street. Never this one.
Loronica hartsfield: Poor customer service for the jewelry counter. The manager was also no help. Guess this is why the staff doesn't work. Poor leadership as d still no help with the perfume. Just losing money but not working!
B B: Super
Ava Maldonado: lots to chose from, self check out is great
ace5508: This is a review for the cafe I went there to get a pizza at 6pm and they said they didn't have any how they not have any when they dont close in till 7pm

4. Sam's Club - Durham

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· 1184 reviews

4005 Durham-Chapel Hill Blvd, Durham, NC 27707

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Sam's Club: what do users think?
Chelsea Jamison: Very helpful associates at the customer service this morning!
Minnosh Ve Aslan: Always nice to shop here, good quality products, fresh produce, affordable.
D. Raper: Store was clean and well organized. I found and bought everything on my list!!!
Connie Poole: Was a bit busy today, but good for business. They ladies at the ecit door are awesome. Always so friendly
C Scales: I was overcharged at the gas pump and they have the nerve to only offer refunds in e-gift cards only to be spent right back into the business. TAKE CASH!
Dusty Kime: I strongly recommend against getting tires here. After making a reservation in person to get my tires changed for the following day, when showing up for the scheduled appointment, the very same employee told me that they would change my tires because they accidentally double booked me. Everything else about sams club has been great-I just wouldn't get your tired change here.
Jiachen Li: Pickup spots are always occupied by cars not for pickup, and the staff never care about this.
David Kistler: Used Scan & Go and was in and out in a few minutes.
Alexa Little: Reserved parking for pickup is always full with people who use it as regular parking. Not enforced. Makes it impossible to do pickup orders.
Nish White: Certain people at the door will only check certain people for memberships while letting others through. However, after calling you to check your membership and you having to wait in line at the door, they'll just wave you on to go after wasting your time. There are just more efficiently run Sam's Club to go to.
Excellence Auto Solutions: Great place to buy mass quantities!
kenzona davis: Amazing prices
Homey: They have some of the most rudest customer service that I have ever seen.
Jenni Levenbook: We are new Sam's Club members and really appreciate the bulk buys.
Ashley S.: Nice Sam's club. It was crowded but also was on a Sunday. The scan and go feature is AMAZING and I would totally recommend it to anyone!
Tom “Big T” Ross: 👍
Josh Rice: Don't bother trying to do pick up at this location, you'll end up spending more than 30 min sitting in a hot car
Bo Kim: Rude store employee at entrance
Christy Porter: Clean and well stocked today
Lucille Seaman: Sam's club, I get my car tires and batteries, also have alot to choose from with groceries, some electronics, jewelry, clothes, etc. Just a few items that have been out of stock.....
Eula “Triston” McNulty-Mutefnout: I'm irritated.Website & Google says 9:30 opening. I get there & was told that I couldn't shop til 10:30. Why did I pay for a membership that I cant use when the store is open. 30 minute drive & I had to go back home.

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