Best Eating Disorder Treatment Center Cary Near Me

Devyn Woodle: I have thoroughly enjoyed my experience thus far at Carolina House. The staff here is very accommodating and understanding of each patient's individual needs. They challenge us in the best possible ways and you can tell everyone here is here because of their desire to help people. Highly recommend this place to anyone who is trying to overcome an ED.

Dawn Liphart: Carolina House saved my life! Their LGBTQ inclusive track helped me get at the core issues of my eating disorder. They helped me along my journey of coming out which empowered me and gave me hope. I am forever grateful to all the staff and my housemates.

Abby Buck: I liked the staff and I liked the other girls there. The only questionable thing was when one nurse let me wear my nicotine patch overnight then the next day I learned that that wasn’t normal and shouldn’t be done.The only legitimate reason they are only getting a 3 star review is that I was told in writing, meaning I have actual physical proof that my insurance was suppose to cover the entirety of my stay there meaning I would pay nothing out of pocket. That was the only reason I went there and then after I left I was sent a bill for $2,700 and I was only there for a week (I left against medical advice).I also wasn’t a fan of their bathroom policy. I felt like if I wasn’t a bulimic and didn’t have a recent history of self harm then I shouldn’t have to have to be monitored. I completely understand why that’s a policy but for me personally (I have a lot of stomach problems) it made me incredibly uncomfortable and self conscious. That was honestly the main reason I left, I just couldn’t deal with that policy even if it was only temporary.

Shaye Loyd: I was placed here and did not receive adequate services. The practices were more harmful than helpful. I noticed services were NOT designed with queer people in mind and caused more harm. My ED is much more unmanageable since being discharged from treatment. The services were not client centered and they did not listen to my needs and wants for treatment. Upon discharge there were no ongoing services provided which only sets individuals up for failure. I would not recommend this program to any queer folks with eating disorders.

Amelie Shifflett: I enjoyed both visits to Carolina House. They are set up to individualize each persons care which makes all the difference. You can tell the staff here cares about their job, and makes sure to accommodate as much as they can. I would highly recommend their program. They offer great groups, culinary programs, and amazing individualized therapy/ dietitian sessions. During my time I worked with Danielle who was amazing at giving each client the time of day they needed planned or not. She provided outstanding therapy sessions, many resources throughout, and was amazing in aiding in next step planning. Thank you Danielle, and Carolina House for showing up for those who need it.

heather lyerly: i was here in 2021. this place claims to treat co existing mental health disorders but they dont. i have bpd and was completely isolated. they kicked me out when i started showing symptoms in the php program instead of helping me. dont say you treat other mental illnesses when you obviously dont.

Jenna: The 5 star reviews given are all from staff. I had such high hopes for this place based on their website. However, it was NOTHING like advertised. It costs 5k per day, but for what I cannot say. For starters, during my admissions day I met with a nurse, a nutritionist, and a therapist. They all asked the exact same questions which were the same as the admissions application. The nutritionist should have been well aware of my needs, as this is an eating disorder facility and my needs were clearly documented. No one was there to meet me for my scheduled arrival date/time.There is no customized meal plan, everyone was eating the exact same thing and the exact same portion size; LARGE. No need for a chef; dinner was iceberg lettuce with dry chicken and ranch. I am lactose intolerant and due to a medical issue (severe lockjaw) I am unable to chew. I was not provided with food the entire day of my arrival until dinner, and only had an 8oz drink at that time bc they didnt have anything for me. Breakfast was a hard bagel with butter/sour cream (FoodLion has better bagels), a very dry hard waffle (neither of which I could eat) and a huge bowl of plain yogurt. Not flavored, no fruit with it like blueberries, no honey, nothing just plain.After eating you are required to complete a form that asks how you feel about what you ate & whether you need support. Well they clearly don't read these bc I said I needed support as this was not meeting my nutritional needs but no one spoke with me.There is no garden. There is no learning to prepare meals, only prep work like chopping. No nutrition philosophy.For lunch I received an ensure drink. No real food yet again. By this point I am feeling weak from not eating and I am starting to relapse medically. I repeatedly asked to speak with the nutritionist and therapist but no one knew where they were.They were causing me to relapse, I couldn't believe it.Staff would be milling around but when asked for help they respond 'we are off the clock.' We were all just sitting around inside the house all day long. I asked to sit outside and was only allowed to do so for 30 minutes, and had to be on the porch.Stretching was not allowed, and while there was a nice yoga studio it remained locked.The nurses locked down my medications (literally the only thing keeping me stable and out of the hospital) and unable to answer any questions about decisions the doctor had made.I had an important appointment that I was assured I would have transportation to by the admissions staff. The day before I repeatedly reminded the staff in the house. The morning of, I repeatedly reminded the staff in the house. 1 hour before my appointment time I asked when we were leaving - they all acted like it was the first time they heard of it. As a result I was late, and lucky my appointment wasn't cancelled.While I was at my appointment the doctor came by. I was quite surprised the doctor had already gone for the day since I was only out for 1 hour. I was told they would not be back for a few days, and again the nurses said they didn't know why the doctor made medication adjustments. I was told that I would have to wait yet again for answers. They could not provide me with a schedule for the doctor when I asked.One nurse (Sue) used scare tactics to get me to stay - stating my skin looked yellow. A sign of liver failure and very serious. This was a complete lie.I became physically exhausted. Up at 6AM for a blind weight. Can't prepare for bed until 9:30PM.When I tried to leave the owner became aggressive (the first time she ever spoke to me) said she was in a meeting, I would have to wait. Only after stating to get the police involved were my things released to me.It took me a couple weeks to get stable again after being at the Carolina House. Absolutely nothing as advertised in any way but they sure took my money. This place is a scam and causes harm to those truly seeking help.I noticed they only reply to positive reviews too. That says ALOT.

Debra Kallen: Carolina house exacerbated my issues a thousandfold if not more. They do not believe that there are healthy and unhealthy foods which is inaccurate. For the most part the staff is overweight and they feed you unhealthy foods with additives to make you gain weight rapidly. I had an allergic reaction to whatever supplements they were hiding in the foods. The psychiatrist was a joke and did not address my issues at all. The therapy groups for the most part were a waste of time especially the ones led by Mackenzie. Writing nature haiku and art therapy has no part in the healing process unless it’s done correctly I suppose. But instead we read about how obesity was a myth And body dysmorphia and the transgender community . Danielle Reid was a good therapist and if she’s smart she should go into private practice and get out of there. Olivia was a good therapist as well and led good groups. But overall the groups did not apply or hold any value. If anything my anxiety for food is heightened and I have a fear that I never experienced before. Having gone to this center I now have PTSD. My self esteem has never been lower and they destroyed any sense of myself. No thoughts were put into meals- everything was fat and cream laden. Unless TJ (who got it) was prepping the meals were inedible. Punishment was to drink ensure if you didn’t eat or finish your food. Portion sizes were large (restaurant style) and not healthy. Of course healthy was a forbidden word due to the fact that their philosophy is that all food groups are good for you especially fat laden and low quality sugary “must haves”. They negate vegetables and whole grains as a necessary and vital part of your diet. They also removed some of my prescription medications prescribed by my physicians which only caused further issues due to the fact that I have some acute health issues. I left because I was failing and having anxiety attacks due to their programming. Dinners served included loaded nachos and creamy tuna casserole. Rarely did we get a balanced meal. They made you eat an abnormal amount of food so you never were able to discern hunger cues. On restaurant days you had choices of creamy pasta or pizza. You are not allowed to have salad at all. When we were able to plate our own food I was able to convince TJ to Get fresh vegetables and items for salad so I could have the fiber that I needed for my Gastro issues. Going to an eating disorder facility is supposed to teach you healthy eating to make sure you are getting proper nutrition. Nick the nurse was the only one who “got” it and was One of the only positives of the programAlong with Jonathan and Dory two of the RPAs. The facility was traumatizing and if you want to get help go anywhere else but here.

Holly Bower: Pros:Most of the staff was supportive.Nurses were also, for the most part, very good.Yoga.Cons:The food: always cold. Served straight from the fridge when you could plate your own meal and when the meal was plated for you it would be cold by the time you sat down. With only one microwave there would often be a line of people waiting to heat up their food. “Exchanges” were eyeballed and not actual measurements which means one exchange would often be different each day. We consistently ran out of food. Bread, cheese, fruit, even supplements.Plated meals: concept is great, trying new foods and whatnot but the practice was not carried out well. One meal a day was plated and if you didn’t/couldn’t eat it, you were forced to sit with it for the full 30 minutes. These meals were often times stuff no one actually wanted. And if there was something you genuinely didn’t like (personally for example: tomatoes, cucumbers, bananas) you would either have to “practice eating something you don’t like” or would have to supplement. Let me be clear, you will have to supplement for something as simple as capers or have it impact your completion rate and potentially your discharge date. Because “we can’t acknowledge likes and dislikes because you have an eating disorder” (this was actually said to me).Staffing: understaffed is an understatement. Most days there would be one RPA for 16 people, lucky if you got two. One nurse. One psychiatrist. One dietician. For. 16. People. As much as the staff that is there try there is no supervision or support. I would watch peers engage in behaviors and have no staff around to stop them. I had to tell a nurse one time that someone needed to check another patients pockets for food. Peer having a panic attack at the table? Hope you don’t mind sitting next to it. You’re freaking out at the table or anywhere? Hope your peers are supportive because you won’t get it from the staff. New staff was hired at my time here however they were undertrained then given a shift by themselves. There would be therapists that just didn’t show up and no one was there to replace them. Very little communication as one time my therapist had an emergency and both me and my mom were left waiting for over half an hour as we were supposed to have a family session.The facility: too small for 16 people. There are 5 showers. There were often times not enough seats for all the residents and patients would be left sitting on the floor during groups. The kitchen is the size of a normal kitchen meaning only about 5 people could be in the kitchen at once and even that was cramped. On the weekends, the estate would come over too so we would have nearly 30 people in a house not big enough for the 16 already there.Caffeine: they won’t work with you on caffeine. One cup a day no exceptions. Doesn’t matter if you’re a college student used to drinking 4+ cups a day and 1 cup a day isn’t realistic for the outside world, they will not make an exception. Multiple people stole extra coffee because they would be so exhausted.“Smoke free facility”: half the people there when I was here were on nicotine patches. They will order every nicotine replacement in the world but won’t let you vape. I left more addicted to nicotine than when I came in.Overall, the cons far outweigh the pros. I only stayed here because most other places were full and I couldn’t leave AMA. My time here broke me. After I found out I couldn’t leave I shut down and couldn’t really participate because my brain went numb. I did whatever I could to get out as quickly as I could, which may have seemed like progress to some but in reality, nothing was scarier than being there longer.

Dana Stone: Based on the negative reviews, I would not go here. There are very positive reviews over the past year or too. It also seems like they cater to younger clients.

Judy Goodwin: As a colleague in the field of mental health and substance use disorders, I am a long time fan of Carolinas House and their BD Rep, Janera Harvey.It is always easy to contact and access Janera to get questions answered and to discuss a possible referral.Janera has taken advantage of stopping by when she is in our area and keeps us updated on the services and resources. We consider Carolinas House as a premier eating disorder option in this region. Always one of our top referrals when needing eating disorder treatment for our clients.Judy GoodwinDirector of Community RelationsThe Blanchard Institute

Brooke Toffolon: If I could give less than 1 star I would. I was at CH in 2018 and am still processing the trauma that took place during my time there. Aside from being extremely short staffed, the groups were thrown together last minute, and if you fall outside the box or perfectly compliant ED patient, you are dismissed and treated like dirt. My time at CH can only be described as chaotic, and I actually left treatment much sicker than when I entered. I wouldn’t even use CH as a last resort.

Gabbie Romano: Carolina House residential helped me but it is not somewhere I would return. Some of the staff, nurses, dietitians and therapists are are great and some really are not. the property itself is beautiful. It is an accepting program for folks of different races, gender identities, and sexualities. However, Carolina House’s billing department is a nightmare. Therapeutically its a good program but billing and administratively it is not the best. Also looking back after having gone somewhere else, CH had a major, major staffing issue that caused a lot of safety issues, rules being thrown out the window, patients getting away with stuff etc. which made it extremely disorganized. Also there is a lack of meal support and the culture is not very completition focused.

Stephanie Phillips: Carolina House is my go to place when referring for clients with Eating Disorder concerns. Their staff is helpful and understanding and more than willing to make the experience of treatment a great one.

Amy Werner: I recently attended Carolina House open house and was excited to meet members of clinical team, tour the facility, and learn about their expansive programming. As a professional partner in the community it is comforting to have a local treatment center to direct clients who are seeking ED treatment to!

Rachael Horn: I love working with this facility. They have wonderfully passionate and talented leadership!

SN L: Having suffered from an eating disorder in my youth, I wish that Carolina House was available to me. The care that they give you from the admissions process to your last day at IOP is beyond anything I've seen. They cared about your individual treatment and endeavour to make to experience with treatment and recovery as smooth as possible. Whereas recovery can often be difficult, the staff strive to give you and your family as much support in that process as possible. Living with an eating disorder can often be overwhelming and a bullying voice that is difficult to overcome and silence but the staff work with you to use the correct tools to do just that. If you're looking for treatment I recommend Carolina House.

Juliana Galioto: Choosing a program for Eating Disorders and Treatments is a very difficult and challenging enterprise. As an employee, I have witnessed multiple patients' success, which are due to the extraordinary treatment programs offered at Carolina House. Nestled in the woods in Chatham County, experienced licensed, and medical staff are engaged in the programs offered such as the treatment of eating disorders and its possible causes, learning about body images, proper nutrition and culinary experiences, and relapse prevention. Experienced, licensed, and medical staff, offer outstanding guidance while clients progress through a personalized, healing environment. As a returning employee, it was my decision to return, since the new leadership and treatment team were outstanding, and because Carolina House offered more than any other treatment center in regards to personalized care and to people of all genders. It is with confidence that I endorse the treatments and programs which Carolina House offers. It definitely is worth it!

Katie Regittko: My time at Carolina House and its impact afterward were horrific. When I dropped out of school to go to residential I imagined a break from my eating disorder. I imagined support and compassion. I imagined it would be hard, but helpful. I imagined so, so wrong.At Carolina House I was treated as a walking eating disorder, not a person. Every value, thought, and interaction was chalked up to my eating disorder. I was labeled as manipulative, guarded, and non-compliant for moving through the world as myself. I was gaslighted into believing that my passions were eating disorder cognitions. Instead of building an identity outside of my eating disorder, I was encouraged to cut off every involvement outside of treatment. I was never given harm reduction resources, but rather was threatened with more expensive, time consuming treatment whenever I confessed using behaviors. When I stopped disclosing this information, I was labeled as a liar.On top of the harmful and misguided "care" I received, what was almost worse was the explicit lack of care. They were incredibly understaffed, so much so that they regularly had to bring in contract nurses and RPAs with no experience or training on how to treat people with eating disorders. The staff that were there rarely enforced rules, and when they did, would pick and choose which ones to enforce and who to enforce them with.What was most disappointing, though, was the blatant transphobia I and peers experienced at the Estate house and PHP/IOP, even though the Estate was advertised to me as centering LGBTQ inclusivity. Myself and peers were continuously misgendered and dead-named, and a trans peer was held to a completely different standard than cis peers regarding the dress code.Highlights from my time in treatment include, being forced to drink spoiled milk, an entire "therapeutic" group where we all sat in a circle and exercised in front of each other (and I'm talking squats), smelling moldy and rotten food in the transport vans because patients would hide unsupervised snacks on the road, and being told "just come back when you're ready, we can't help you" upon my discharge.I am grateful to be in strong recovery now, not because of Carolina House, but rather in spite of them. I cant help but wonder how much earlier I could have gotten to this place if I had never stepped foot on their property. I wouldn't recommend this place to my worst enemy. At best, it's a waste of your time, and at worst, like me, you'll be dishing out more money in the future for therapy to recover from your "recovery".

Charity Nuckols: The Carolina House is exactly that, a home, a place where everyone is accepted and can be themselves. I’ll forever be grateful for the Carolina House. They gave me hope, helped me find myself again, brought back my joy, and provided the absolute best care. I came into treatment afraid, not knowing what to expect and knew immediately on my 1st day that I was where I needed to be. I’m leaving a much stronger woman and ready to conquer anything that’s placed in front of me. Thank you Carolina House for everything you’ve done for me. Thank you for being there through the ups, downs, many tears, and happy moments of my treatment. I thank God for leading me to the Carolina House and will always hold my treatment team and all the staff in my heart forever!!!

L Byrd: I was in this place for a month. In that time, I gained 30lbs. That is not healthy. They shove 3000 calories in you a day, force you to sit through groups that were designed by people who had never experienced an eating disorder. None of the staff knew what they were doing. They would threaten their unwell patients with a feeding tube because they were hesitant to eat a meal made for a 600lb man. Also, they only accept people as patients if they are severely underweight. What sense does it make to wait until someone is DAYS away from dying to treat them.

Debra Zwilling: If you need help don’t ask for it here because they will just ignore you even if you are in crisis

Ada Rahbar: I am being generous by giving this place 1 star. I was treated with extreme disrespect by staff and received no mental treatment or therapy. When asking the doctors about why they were not addressing my mental health, I was told that my mental state would be addressed once I was transferred to residental facility. Furthermore, the dietion was underqualifed and would forget to send the meal cards to my mom and instead took the liberty to fill them out herself. The dietion also put several individuals on a higher caloric intake than was medically safe. This led to several individuals having to be rushed to see GI doctors within the hospital. The dietion later admitted her mistake to the parents of these families by saying her math was wrong, but no further action was taken. My parents were denied contact with the head of the program. This program is disgraceful. Please do not send anyone struggling with mental health to the unc psych unit.

Elizabeth Carter: My experience at UNC was... different. The experience I'm about to talk about is not covering ALL of UNC, this is just one particular person. Some of my time there was great! I am not going to deny that! Some of the staff members there were so incredibly amazing.A little bit of background about me is that I look very upset and my voice is very monotone when I first meet someone. I am very shy and this is just my reaction to strangers. When i warm up to someone, I am the most bubbly, kind person ever! My face and voice also become more expressive.Settling into the EDU at UNC, I was having a bit of trouble. I did not think I should've been there and I was extremely upset. I felt like some of my rights were taken away from me. I was expressing these concerns to anyone I could get near, I'm sure it was very annoying ;).After being in the EDU for about a week, a nurse who knew about my discomforts came over to me and some of the other girls on the unit. By then, a lot of my social anxiety about being there went away (along with my tone and facial expressions). I was laughing with them and joking, being myself.The nurse told me, "You seem a lot more personable." I had no idea what she meant so I asked her about it. She just explained that I was joking and having fun, I put my guard down. I agreed and explained how I am around people when I meet them.Then she completely disregarded that and insisted I acted that way because I was malnourished. She said it like she knew me, which she did not. When she said it I really wanted to slap her. Of course, I didn't do it. I knew that someone would yell at me. They wouldn't let us stand for more than 30 seconds, of course they wouldn't let me slap her! Too many burned calories!!! (That was a joke).When I told the people at the next place I went to, they said that it was unacceptable for her to say that. It felt good to hear that, I felt like I was overreacting.

Elizabeth Allen: I was told because I wasn't underweight, I didn't qualify for their program.

Brittany Buchanan: It is extremely difficult to get in touch with someone there and to make an appointment. For a large program, they need more receptionists to make appointments.

Conner Moye: 8 Years ago this place and these people saved my life. It was such a tough experience and at the time I never thought I would say it, but I’m thankful for Veritas and for the experience. It was a frightening road to recovery but they equipped me with so many tools I still use to till this day!

Margaret Minch: We are extremely pleased with our experience at Veritas so far!! The entire team has gone above and beyond to communicate openly and honestly with us regarding our daughter's care and progress. We have been accommodated with our visits, phone calls, and ability to connect with her while she's been in your care. Thank you!!!

Valerie Keck: Very nice and upscale facility. Very attentive to the physical and mental health needs of my child and us as parents. Weekly check ins with family for support. They addressed more than the ED, they addressed the issues leading to the ED. Highly recommend. They even have a very detailed plan to make sure you are successful upon discharge. Well thought out program. Highly recommend to other parents or individuals

Clare Sullivan: Veritas did an amazing job of supporting us and our daughter. They worked as a team to help heal her and made us a part of the team as well. What's more, they weren't just doing a job but were truly invested in her well-being and showed her compassion and love.

Sarah Langley: As a parent, I can say that this facility does all that they can to help the families and the patients with their expertise. This is not easy for anyone who is going through it, but they truly try to make it as pleasant as can be. Lots of family sessions and they keep you updated on progress. The rules in place are there to protect the patients and provide an environment they can heal. I do wish they would allow extended phone times on the weekends when things are slower there.

Ellie Fisher: this place honestly helped me so much. i relied heavily on materialistic coping skills and veritas takes that all away and starts new. they also teach us about nutrition to counter false statements we may have learned prior and they typically don’t rush you out the second you start to make progress. there were some issues with ta’s and such but this wasn’t a frequent thing. you can’t have pens, art supplies, makeup, and things like that for safety reasons which sucks but when you look at it in the long run, veritas helped me make so much progress.

Jenn: Veritas helps the eating. Therapy is typically once weekly, twice at most. They try hard within the parameters their training they have. TAs don’t seem to stay long due to poor managers. The anxiety and depression and self hate may still be beyond control. They need more staff. Staff need more training about underlying disorders that are often tied to eating disorders as the psychology is extremely complex. Often Anxiety, Depression, OCD, Body Dysmorphic Disorder, and Autism Spectrum Disorder are tied to eating disorders. You cannot help one without helping the others and a broader approach is required. Each child is different and each needs different management. Also, if your child has 1 or 2 foods they hate extremely (we all have foods we would rather starve than eat), say they are allergic to it. They admitted they don’t even look at the form you fill out on food preferences at admit.

Ann Musselman: They took great care of our daughter. They truly care about the well being of these kids during a rough time of their lives.

Sarah Hamilton Dolan: The time our son spent at Veritas, under compassionate and professional care, was truly instrumental in saving his life and bringing healing to his body and ED.

Amayah Martin: I do not recommend going here. I want here for around a month and a half and my experience was bad. Most of the day we sat and watched movies or made bracelets and ate we would talk to others but it’s very hard to adjust and be with the other people there . I loved some of the TA’s but some others were a bit rude but some were super nice . It seemed like they just wanted to be there for the money not to help all of us out . I had a problem with how they went about getting us to eat it just seemed less helpful . We had to earn the ability to go outside which sucked a lot and to be able to do yoga my mom told me I’d be able to do it every week and I’d be able to go outside . That wasn’t how it was I had to earn it and they were supposed to put me on it earlier then they did so I only got it for 1 or 2 weeks of it . With phone time it seemed way too short and I wasn’t able to talk to my mom as much as I’d to . It was very upsetting to be there and I even got there on the day of my birthday . I spent my birthday morning to night getting into there . I don’t suggest bringing your kids here and if you do make sure no matter what that they are okay and that they like it. Ask them what they think becusse it really isn’t for a lot of people fun . I was there summer of 2021 and I hope it’s improved .

Alicia Cooper: Good communication with my child’s “team” (Nurse Practitioner, Dietitian, Therapist, psychiatrist, Social worker and Education Coordinator). We have felt very supported from her team and my daughter has felt very supported by them. She has had some complaints about some TA’s not being very nice and has mentioned some TA’s making insensitive comments about how “much food they are eating, being that it is a lot”.My daughter is making the progress she needs in weight restoration and has been able to work with her ED thoughts. I do wish they had kept the patients busier, especially being in a facility like this, it helps their mind not wonder and feel sadness when kept busier through out the day. She complains how bored she is. We appreciate their positive incentives, like movement levels, weekend outings, going to the park on Fridays, Family meals.She is still there and we pray that when she does come home to us that she has those tools to never go back to this horrible disease.

Rachel Hall: Great communication from the team. Caring and compassionate staff. Modern facility. Focus on not only the patient, but incorporates the family as a part of the process to healing. Thankful for Veritas!

Rose' Ruggiero: I just wanted to comment on the extraordinary job, Veritas did with the attempted admission at (Durham, North Carolina- Child, Adolescent (Ages 17 and under) for my daughter. The team was attentive and beyond patient and really made every effort to work with my daughter. They were genuine and I felt immediate trust with everyone on her team starting from her case manager, nurse, nutritionist, therapist, APN and medical doctor and even clerical staff downstairs. These individuals truly wanted to help my daughter who has an extremely severe case of anorexia and anxiety with trusting others. I just wished my daughter would have stayed so we could have seen the end result. They were also willing to attempt another admission the following day however since I know my daughter well I thought it wouldn't work for her the next day based on how rigid she tends to be in her thinking. Again I appreciate you all for your efforts !! :)

Catherine McElwee: Honestly, I would look somewhere else before resulting to sending your child here. I recently discharged from this place and I did not get the treatment that I needed. Now if your kid needs help gaining weight then it would probably be good for them to go here. I struggling with other things and I gained a lot of un needed weight. They would raise my meal portions even when my weight was fine and if anything my body is naturally bigger size so I felt like there was no use in that. No one really pays attention in the groups for good reasons being that they are extremely boring and unhelpful. Another thing is that some of the TAs were very rude and cared more about money then actually helping us. The teacher Chris had no sense of personal space and made a lot of people uncomfortable. I only did php here so I can’t really say anything about residential but then again I really ever hung out with two people there because all the other people came from residential and some were very unwelcoming. Overall, I would choose somewhere else to go unless your child is struggling with being underweight bc that’s all they can really help with.

bingus: veritas honestly was an awful experience, being in treatment there affected me so badly. i came out with so much more anxiety. i dont think that ed treatment programs should threaten to take away outside time (even the measly 30 minutes this place allowed) and phone time for not getting enough points or not completing enough. my team i had there was decent, my therapist was the worst one simply because she was so new, it was obvious. there was one extremely triggering dietician who several people had problems with. some of the nurses were kind of rude but most were pretty cool. i had to ask for some earring spacers once because mine broke and it just seemed like they were mad at me for asking and being very passive agressive. the ta’s were ok, there were some really kind and all around awesome ones but the night staff were usually pretty awful with the exception of 2-3 nice ones. i had a night TA tell me “i cant do this” and walk away while i was having a panic attack. nearly all of the night staff were apathetic, rude, and seemed like they absolutely hated the job and children. another staff issue is that they would often comment on the amount of food, make comments on us and overall be kind of passive agressive towards the food we had. TAs also can be the worst at comforting someone in distress at a mealtime. A lot of the staff also talked about how much they hated their job, or if they didnt openly say they hated it they sure acted like they did. i would also like to add that this place is highly understaffed both in the nursing and TA departments. It was really common that most all TAs would call out and leave only 1 for the group which left us unable to go outside a lot and made it difficult to do activities (including going to the bathroom) and such throughout the day. More often than not the TAs had to rely on nursing to come help because there werent enough TAs and sometimes there werent even enough nurses, there was several times where me and other patients couldnt get meds because there were no nurses at the nursing station. the groups we were required to go to werent the most useful, many only taught us “skills” that wouldnt ever be useful for “distress tolerance” or triggering situations, usually we just slept. if i am highly distressed then im not gonna take the time to go through the 10 acronyms they taught us and see which one is the most useful. All of the group material can be found online. while most of the staff and the program sucked, the patients were really cool. i made some amazing friends and they made my miserable time there slightly less miserable. we played a lot of games together and had tons of inside jokes and they were all really encouraging and thoughtful. shout out to group 1 for slaying so hard

Saoirse Hyland: I’m going to be really honest about my review for here. I’m am going to start with the TA’s the good TA’s we’re amazing they were very helpful and well trained, beside that there were so many TAs that needed to be fired. Some TA’s would make comments about you food or make you feel stupid when you exspress a concern. A lot of the TA’s just made me feel unsafe. I think some therapists were very untrained and just out of college. The nurses were probably the worst out of all the staff . They would tell you how much feed you are getting among other unprofessional things. In moments where you have panic attacks a nurse is required to be there with you. Some nurses will be very aggressive and impatient with how much time it takes to calm down. Some other things are the patients most of the people I met there were amazing but some were not and that is ok because treatment is hard. Some patients would say things about food and peoples bossy. That can be a symptom of a Ed but I think that should have been taken more seriously and been worked out with their teams. Overall this place did help me a lot.

hannah lynch: where do i even start tbh. this place of course had it’s ups and downs first of all, many of those downsides being the absolutely terrible night TAs, including some day TAs (except for a select few of them), and the issues with phone time and points for completing meals. I would name some names, but i’m sure that’s not really allowed so i guess i’ll just keep those to myself. being a patient in this treatment center likely means that you would expect some anxiety and uneasiness around meal times and in the meal room. i noticed that sometimes other kids would have panic attacks, including myself who would be pretty down sometimes, but lemme tell you that most ALL of those TAs (i swear) have never tried to comfort someone in their life. it’s hard enough being in residential care first of all, but the fact that most TAs would just ignore you or get annoyed with you for being upset always made things worse as you could likely assume. while i was in treatment i had noticed many of the TAs not having much knowledge of eating disorders at all. triggering things would often slip out or they would make comments about meals and other stuff that just should not be said in that kind of place in the first of all. it really makes me question sometimes how much these so called TAs really know about the issue of EDs. next, of course we have the whole deal with phone time which absolutely sucked. we only earned a full 30 minutes if we could complete all of our meals throughout the day, which of course was really hard once being admitted on the first week or so. that first week was really when i needed the support of my parents and friends back at home most, but due to the whole points deal, i wasn’t allowed that option. the only thing i felt i really got out of this place was the friends that i made throughout my time here. and yes i did get their numbers so take that veratussy .

Lydia Ellis: People have a lot to say about this place, but I had a good experience. 75% of the TA’s were very caring and helpful. I had a wonderful team behind me that listened. I will say that now I am out I feel a bit “released into the wild,” but perhaps I’ll be alright. Maybe this place was bad a couple years ago, but the other reviews don’t match my experience. Maybe I was lucky, but I think others may agree.

Alley Thomas: Yes, they helped me gain weight. BUT, if anything it was the people that surrounded me dealing with the same and similar things that helped me complete and support me.I never really went into sessions as often as other kids, I also noticed that they didn’t show my parents the room that you switch off with the other group. It’s tiny. The staff were EXTREMLY rude, specifically remembering them dragging a girl to her room because she was sitting out in the hall crying quietly, they just put gloves on and dragged her..I saw so many people get away with throwing food on the ground, portioning, and so much more. The fact that they Took so much money from my parents convincing them about how good they were, my parents ended up taking me out the second time I was there way because it was HORRIBLE. I was on the phone with my parents during phone time and there was a kid having a panic attack through the halls and the TA’S just surrounded her with no space. Like I would freak out even worse to??!a TA try to refuse me to see a nurse when I needed one, so when she walked out of my room I went to the nurse office in since the walls silent proof for the nurse room or whatever she started pointing at me and talking about me because I went to see a nurse anyways, by the way there’s not even a specific time you need to see them, 24/7 assistance.If you don’t complete a meal you don’t get to go outside, considering the severity of what I was going through in my mind, obviously I wasn’t completing meals a lot. Which means I didn’t get to go outside for weeks. I had a lot of vitamin deficiency from that as well when I left.I also got away with pulling the tube out of my nose a couple times, it seems like they don’t understand that kids around us give us ideas to do things that we never thought of. But not all of them do that, there are very supportive people too there sometimes.Also just to let you know, if your kid doesn’t complete, that means they don’t get to talk with you as long as others do. you will have a time limit of like 10 to 15 minutesI just wanted to be able to share my opinion and the experience that I had with them. No I don’t want to continue a conversation from your hotline or whatever you call it that you’re answering reviews to. This is for future people looking into getting help.

heather lyerly: i was here in 2019 and 2020. i feel like they somewhat helped with my eating disorder but when its comes down to my other mental health disorders, they had no clue how to treat it. my eating disorder stemmed from a personality disorder. when my symptoms of this personality disorder came out, i was made to seem like a villain. dont claim to treat mental health disorders alongside eating disorders when you dont have a clue what youre talking about.

Brooke Buczek: I am so grateful to have had the opportunity to be in this program! I 1000% recommend anyone to at least give Pasadena at this location a shot. I did 4 months here, and my life did a 180. I gained so much knowledge and was able to stabilize myself to a point where I’m not only able to function, but to pursue the things I love. For that, I’m forever grateful. I was slightly opposed to group therapy at first, but group therapy here is wonderful. I appreciate the age diversity. You are not forced to share, but if you would like to, it’s great to gain support and help. Human connection is crucial to healing, and hearing others talk about their experiences truly helped me value my own. The therapists here are absolutely amazing, and each in their own way. There will be someone to help you meet your needs here. I have never felt so supported and encouraged to be myself and heal for my own good, not for anyone else. This program has a lot of DBT, but also aspects of CBT and some review on trauma, which in my opinion is a really good mix. The only critique I have is that the upper management is super disconnected from any of the clients. This seems to be an issue throughout a lot of facilities doing similar work. In my opinion, they should make an effort to at least interact with the clients and make them feel welcomed. At times, I would say I did feel like “just a number” in the grander scheme of money making in the industry. With that being said though, the therapists on the other hand are incredibly inclusive, and work really hard to make sure every client has their needs fulfilled. I got the push I needed to be successful, but also with plenty of love and support from the group, the staff, and the therapists. I am walking out of this program a completely different person than I was 4 months ago. Thank you to everyone at Pasadena who has made me feel loved and supported at a time where I needed it the most!

Stephanie Garrett: I was in the PHP and then IOP programs at Pasadena Villa in the spring of 2022, and the therapists at Pasadena were a huge part of my journey in improving my mental health. The facilities are nice and clean, well decorated, and provide a calming atmosphere. The therapists and staff are kind, compassionate people who really care about their role in mental health care.I was very nervous about seeking care here as I'd never been in a mental health program outside of weekly outpatient individual and group therapy. I'd resisted seeking a higher level of care for literally two years. Seeking mental health care is hard, especially if you have a stigmatized mental health disorder, and I'd met providers who stigmatized me because I have BPD. Madi, my individual therapist, at Pasadena was so helpful in helping me start to work through my symptoms. Her style of therapy was immensely helpful in my treatment.I rate 4/5 starts because there were some hiccups, largely in the general administration. Overall, for me Pasadena Villa was helpful with my mental health journey and I still keep regularly contact with some of the folks I met along the way.

BellaJoy Wray: I loved this place. Everyone was so nice and welcoming. The therapists were extremely friendly and kind to me. I appreciated the help I got here. Thank you everyone!

Allison Barnes: A great outpatient facility with caring and understanding providers.

Dylan Rehl: Pasadena Villa helped me get my life back on track. The group therapy sessions provided a great sense of comfort and support, as you can interact with others who have similar or different perspectives. You’re never forced to participate, but when you do, it’s very rewarding. Each therapist has their own style and specialties, and they all are amazing. You’ll set goals and they will help you achieve them. I don’t know what I would have done without this place. My family will be forever grateful for the compassion I was shown.

Lucy Byrd Hope: I am so appreciative of Pasadena Villa. Here, I found the support and comfort I needed. I learned a plethora of coping skills and tools that I have applied to my life, which has been transformed.

The End: I only just went for one appointment, but it's no place for me. It's better than their Great Smokies property, but I didn't see notice of what I needed to repair or a plan for it going forward, so I didn't continue.

Lily Bhan: I recommend this beautiful program to anyone struggling with mental health. As someone who is LGBTQ+ I felt welcomed, recently diagnosed with schizoaffective I was anxious coming in, but I was greeted with a kindness that continued throughout my time here. I felt not alone, and met some incredible humans, made friends, and all the therapists are so warm and so so compassionate. Every group helped me to reach my goals just a little more each time, and I will be carrying this place in my heart and memories forever!!

lauren russell: Staff is amazing, & free lunches everyday is super helpful

Kristen McSwain: The caring and knowledgeable staff at Pasadena Villa helped me by providing skills to take control of my life. I highly recommend their program and providers to anyone struggling with mental health issues.

Mary Kenline: My loved one has a tremendous support system and is simply looking to solidify her adulting skills. Pasadena refused to allow her to simply do an IOP. They insisted on a PHP. Our admissions contact was rather forceful in demanding a PHP. I have since learned this might be an insurance issue. Make some calls!

Marcus “Shamose” Berg: A Health service company that removes negative feedback from their review section is problematic. Just saying.

Christanna Honer: This place gave me a new lease on life. The therapists are fantastic and a wide range of modalities and topics are covered. My experience here has changed me and my outlook on life for the better, and has given me tools that I will continue to use to help cope. It is primarily group therapy but is led by qualified therapists and the groups range from presentations to activities to art to yoga. I admit that before coming here, I was skeptical about group therapy, but the sessions are enlightening and as long as you throw yourself in, you will get a lot out of it. I highly recommend this place for anyone struggling with their mental health.

Tikku “티파니”: Pasadena Villa is a great place to learn the skills you need to help take back control of your mental health. The staff are wonderful and truly care about you. The facility is nice and comforting.

Tina Dolan: I was there from late May to late July.Lots of fun, learned a lot my emo therapist was awesome. Don't expect to be fully healed, but expect to understand who you are and how to grow! The people are really kind and the group session are interesting and sometimes fun!

Em: If you are seeking treatment and looking for a sign to go for it, this is it! I needed to recover from a recent bi polar manic episode that was crashing into a depressive one. The stable structure and safe environment provided to me daily helped me get back on my feet. I was able to get seen by a doctor right away to get my medication adjusted as well. I was in a weird place of “this is bad, but I don’t think I need to be in a hospital bad”. I also looked at reviews of hospitals in the area and wow, scary stuff!!! This place had all positive reviews and they are all honest. This place really helped me and possibly even saved my life. The staff really care so much and are genuinely kind people who treat you with respect and lift you up. I learned a lot beyond my bi polar disorder too that helps me in my now daily medicated stable life… Anyway, I highly recommend coming here if you need treatment. Don’t wait!!! You deserve help!! Sending love your way.

Salem Carter: great program for anyone who doesn't exactly know what they need but knows they want to get help. Professional staff that is accommodating to patients and has the resources and connections if more intense treatment is needed. Group focused which may not work for everyone but I found that under expert counselors the group setting fostered a close nit support system and a safe space to share

Isabelle Raad: I spent about 2 months (December to February) with Pasadena Villa. It is now April, and I can say that my time there has had a lasting effect. When I first started, I was quite skeptical, told myself I would “do my time” there, and then leave. I was very surprised how my perception of the process changed throughout treatment. It changed from a place I had to be at to a place that I wanted to be at. It’s also not easy. In order to get the most benefits from the program, you have to be present. The therapists are very kind and forgiving, and can tell when you need to rest and cannot fully be there for the day. Especially towards the beginning, I just didn’t have the strength to fully mentally be there. The staff accepted that and was able to help me get to a place where I *could* fully be present. They weren’t mad or disappointed in me at my starting point, they just wanted to help me get out of that hole. A couple months later, I still have bad days. Pasadena Villa can’t solve all your problems and make life perfect— no one can do that. But they can help you realize that these days are *just* bad days. I am still okay. I’m not falling back in a hole because of one problem, thanks to my coping skills. It’s more manageable.I want to thank Pasadena Villa for transforming my life. I have the energy to do things now. I have food, I’ve been able to overcome anxiety to make some friends, I’m in a few classes, my living space is … not a biohazard. Life is alright. I’m proud of myself.

J Cruz: I am thankful that Pasadena Villa exists. I was a patient there a couple of months and it was my first and best experience with an outpatient mental facility. The staff is caring, knowledgeable and I wish more people on the outside had their understanding of mental illness. I learned alot of myself and about being patient and loving with myself. Thank you to everyone there! You likely saved my life.

Wesley Helton: Alright let me start with this. People really need to know about this place because this can help you a lot. They not only help you with therapy, but they also can help you get medications you need while to are there to help you. I will say this about the therapists. Mac (Mackenzie for short) may sound like a woman with a voice like you would have after 3 hours in honors history class, but she is very nice, cares about you, wants to help you, and loves dogs and cats, and has a decent sense of fashion. Charlie and Madi are just interesting in their own way but if you get bored with them having a course just ask them about life stories. For Lindsey she is very happy and very kind. I should include Charlie and Madi care to, but I didn't have much time with them one on one. Now for Madi her hair looks awesome when its straight and put to one side or the other. And for guys that do not want to get therapy or have been told that therapy is not the thing for guys think again. My father and has PTSD and I have anxiety and we will tell you all day long to get therapy if you need it. Please get help if you need it. I am a guy and I had to learn pretty hard that even men need therapy and somebody to talk to and someone and they listen. Do not think because you need medications or therapy that you are done. Know that places like this want to help you and see you fly. Granted when I was there, I was the one that would talk for the group. I know this is long, but I would make Mac laugh all the time. Please get help here if you need it. That goes for guys too.