Best Electric Utility Company Cary Near Me

Google Account: DO NOT DO THE "BUDGET BILLING PLAN" IT DOES NOT SAVE YOU MONEY! IT MAKES THEM MONEY. SURE YOU'RE BILLS ARE "SMALLER" (MINE WAS $140), BUT AFTER 6 MONTHS/YEAR END PLAN, THEY HIT YOU WITH A MASSIVE $400 CHARGE OUT OF NO WHERE! MY BILL WAS $600! AGAIN DO NOT DO THE BUDGET BILLING! THEY SCAM YOU OUT OF MONEY!

Smart Choice: Duke Energy technicians were in my area just now. I was driving my car beside their truck off Chapel Drive and Avent Ferry rd. Suddenly a very strong smell and misty powder coming from their truck. I can’t see the road so i opened the window and the smell came inside. My car is all covered by this dust. Was really disappointing. I think they should block the road and put a sign for a safety matter, but they don’t care. Duke Energy, please respect us as people and treat us as a human beings. WE THE PEOPLE

Osman Arslan: Trying to move service. Online system does not work, on call customer service disconnects while connecting to a representative. Worst service ever. NC needs to change this company. I see they have the worst ratings but they don't care. I guess we are doomed to this company. What a pity!

David Gurney: If I could give zero stars I would! I have been a Duke Power customer for well longer than the 6 years I have lived at my present address and have paid faithfully every month with an equal payment plan called Budget Billing in which my bill was assessed every year and my bill was $97.00 a month. Then all the sudden for the month of November it shot up to over $200+. I called and told them the discrepancy and I was told that my Budget Billing was assessed on the quarterly. I complained and told them that I didnt change it and they said that they didnt either. At this point I just wanted to reset back to the annual plan and they said that I would have to wait until the billing cycle ends which ended in January which was this month. This afternoon I paid my bill and called to switch to the annual plan. I had to wait 30 minutes on hold to get someone to pick up the phone only to tell me that I was never in the Budget Billing plan when I was seeing in front of my face that I was enrolled in the quarterly plan. I went back and forth arguing until I was really getting extremely annoyed and told her to transfer me to her supervisor. "I can't transfer you sir!" I told her that obviously she didnt know what she was doing or I was going to get the corporate office involved and also get the media and a lawyer involved. Then she put me on hold and said that she was going to speak to someone in charge. I waited another 15 minutes on hold (she did check to make sure I hadnt dropped the call every few minutes) to tell me that I would have to wait another three weeks when I was the next billing cycle to end even though I had already paid the bill. I am absolutely irate and tomorrow morning I am going to get a lawyer and contact the news media. I am a disabled US veteran and live alone and Duke Energy is playing games. They think they can get away with piss poor customer service because we are on a captive customer base. They better think again!

Macie DeLuca: HATE this service. I applied for payment installments, was told for a month that I owed $0 and the installment plan was being worked on. Suddenly this month (01/2023) I owe $193? My last bill was $93 and I asked to break up that payment. This is a sad excuse for payment assistance. I have been a faithful, pay-in-full customer for YEARS. I ask for a month of assistance and they screw me over.

A Z: Criminal institution enabled by corrupt politicians.

Ronen Sheffer: It became a habit of outages every weekend, for a minute or two, while we are asleep.All those times, the weather was very nice, so they have no one to blame.Not only is it risky to the appliances when the power is back (power surge), but all the smart lights go off when the power is back and wake up everyone.This is not acceptable even in 3rd world countries.They have one job...

Joshua Rodriguez: Worst people ever been in my house for 3 months and still haven’t received a bill had to call and ask and was told a claim had been put since July 15 and that my first bill will be from July 15 to whenever they decide to bill me I wish I could give 0 stars

charlotte stiles: No bad comments or complaint’s at the present time and moment

Monica Deason: I’m truly at a loss of how to get in touch with a person LOCALLY that is willing to help me. I don’t want the tone in this to come off “Karen like” because it’s the opposite…it’s desperate, it’s exhausted. I’m on the verge of tears. I’m standing outside of the building at 411 Fayetteville St trying to decide if one employee leaving for the day might be able to answer a question. I’ve called into the useless 800 number so many times and been told “we’ll make a note of it”. All I’m looking for is help with what I’m guessing is a local transformer around my area. I lose power 8 times out of 10 when it rains/storms and probably once every other month randomly. Something is obviously not right and I’m truly at a loss on who/what/where/anything on getting it fixed. It’s been like this for 2 years. It’s my entire street. Please, someone…anyone help? Anyone have ideas? Connections? I’m lost

Julio Vargas: If you have another option of power company, do yourself a favor and stay away from Duke Energy, you will thank me later!

Brian Rudow: Maybe we can eventually start getting with the 21st century and put utilities underground. probably wont lose power when a gust of wind comes through

b stradley: Duke had the meter for my apartment switched with my neighbors. When my neighbor moved out Duke shut off my power during a heat wave. This took hours to resolve and then the next day they shut my power off again. Once this was finally resloved I was told a billing credit or refund that i estimated to be about $500 would take about 3 weeks, but when I followed up over a month later Duke had no record of starting a refund/credit. Once this newly created service ticket was started I made sure to get the Ticket Number. A week later when I followed up again Duke has closed the ticket without telling me, claiming they had conflicting meter numbers associated with my account. Duke had both my apartment and the vacant one next door under my name. Now they say a tech will come out to verify the meter numbers and the refund process will still take another week. The fact that Duke keeps trying to screw me out of my money is criminal. The supervisor I spoke with claims they will contact me once the appointment with a tech is set and again once the refund/credit is processed. The fact that Duke refuses to contact customers about resolved tickets or issues as a general rule is absurd. If this resolution cycle goes nowhere I will contact the State Utilities Commission and a lawyer, I would rather spend money going to court than to let Duke get away without fixing their malicious errors.Follow up 7/22 No technician was sent out and everytime I call to resolve the issue Duke shuts my power off. They have shut my power off twice today.

Beata Gawin: Zero stars

mark brodzinski: For the third time in less than a month we are without power... we have four and five year old trying to get relief in minivans and SUVs

Rob Johnson: Their online app doesn’t work and neither does their website portal, trash company can’t even make a basic payment portal function

Nepus Media: Cool place to work over there.

Belinda Sears: Horrible customer service on 10/29/21. No coordination existed among the three of them and very unprofessional to represent such a big corporation. Each customer deserve exceptional consumer service doing these perilous times. A simple question turned out to be hard on the customer, when no one knew the answer themselves.....

Angie Skipper: They don't even deserve one star because because I disconnected power on September 28th 2021 to my house so we could tear it down to build a new 1 And I received a light bill For the month of October and they cannot get it through their heads No house no electricity equals no light bill

Niada Hammadi: Completely unorganized, set up service a week ago.. I called today to confirm and no one had any idea who I was.