Best Electronics Company Cary Near Me

Stephen Bowen: This company defines customer service at its finest. Not only do they make a superior product but they strive to make sure the customer is happy. It's very rare these days to find a company that truly looks out for their customers. I can say 100% that this company does and they have gained a life long customer.

Gretta: This isn't an electronics store as it's listed but a great company that builds durable, top quality monitors for video production!

Toluwa Moses: My dream place

Keisha Webb: I work here

Mr. Bredbu: Nice businesses

Austin Sprague: My phone sucks. It won't let me shut off auto rotate, and it randomly rotates to the side and sticks there even though I didn't turn mt phone on its side. The only way to get it to switch back is to go to lockscreen and start over. I turned off auto rotate, but it still does it. This is my 3rd Samsung smart phone and they have gotten worse with each purchase. I'm strongly considering purchasing an apple product, and I would strongly recommend the same to other people 😣

Michelle Stokes-Mincey: I got the Samsung Galaxy Note 8 for my boyfriend November 2017. Today the phone died while we were out so he plugged it into the charger. After trying multiple chargers we googled it and saw this was a known issue. On the first call we’re told it’s probably the charging port but it could charge wirelessly. We go out and buy a wireless charger and that does nothing. We call back to find out this is a known issue. Allowing the phone to die can in some cases crash the firmware and the phone is useless. We now have a $1,000 paper weight. We have to send the phone back, wait 5-10 business days to get it back and we’re told everything on it will be lost, including pictures and videos of our family vacation to Disney Word and our 2year old. This is completely ridiculous! Your last phones caught fire, the new ones are defective. Last year your washing machines were in the NBC Nightly News for blowing up and nearly killing people! What on Earth is next? Can you perfect ONE thing before trying to sell a million defect products.

Castle Keep: I had no idea it was this close

Zechariah 4:6: Terrible customer serviceCouldn't read the VERY SMALL PRINT on back of tablet with serial number and they couldn't answer my question or trouble shoot without it. Product is overheating and battery acting strange.Would not buy anymore products from this company

Mitch Fleig: Friendly and knowledgeable staff. Can't go wrong with any communication needs at RCC!

C Davis: These new EF Johnson radios are Bad To The Bone! Best radio service and customer service we've had in years! Great Job RCC Cary!Lt. JonesKenly Police Department

Ken Albrecht: Positive:Professionalism,Quality,Responsiveness,Value

Dr. Ajit Dixit: MCR Integrated Technologies has provided us excellent, service, on time and professionally during our Diwali Festival event for the past 8+ years.

Stacy Walker: Very professional & knowledgeable staff. Customer Service is off the charts and pricing is very reasonable! Would recommend in a heart-beat!

tran nguyen phuong vu: Buy a brand new but received an used item

John: Customer since 2014, everything thus far has been as described and everything including custom cables shipping in 1-2 business days.I wasn't a believer in USB cables but they really make a difference! Lessons learned, especially if the said cable has to have decent length.

pikachu5140: The best listening experience if you want to try headphones. Hifiman Edition XS is a beast. Definitely recommend this place.

Kamal Naeem: Charges a restocking fee for defective products.

Jonathan S: I recently worked with Chris on the purchase of several items, and he was amazing! From his excellent e-mail communication to his fantastic insights during my in-person visit to audition the items I ended up purchasing, this was a 5-star experience. Thank you, Chris!

Ross Weathersbee: Moon Audio helped me level up my car audio with an iBasso DC05 and Black Dragon Cable. Amazing quality, service, and advice! Will definitely buy again from this awesome small business.

Martin Roberts: An amazing HiFi retailer in Cary. The Warwick Acoustics Headphones are amazingly detailed.

Tim Durbin: Update - 03.11.2021:So much for resolving this quickly. After Drew failed to return the messages I left for him, I filed a Paypal claim on 01.08.2021. Moon Audio replied to the claim the next day with the same response posted below, yet it took until 03.04.2021 for them to issue the refund, and even that was a partial refund. Their response should tell you everything you need to know about them. They failed to apologize or show any actual concern for how their employees behaved, doubled down on the lie that caused the problem in the first place, lied again about an email that doesn't exist, and even tried to turn it around and blame me for the problems they themselves created.This company is literally one of the worst managed/staffed companies I've ever dealt with (online or off), so my recommendation would be to avoid them at all costs.Original Post:Customer service here is atrocious. I spoke to Nicole who gave me a horrible attitude before I ordered, but she agreed to confirm everything before it shipped. Unfortunately, that didn't happen, and when I called in to speak to her about it, Jess answered and attempted to cover for her before hanging up on me. Obviously, this is completely unacceptable, and just about as unprofessional as you can get. I've since written an email, and left a voicemail for Drew, so hopefully this will be resolved quickly - I'll update this review then.

Craig Simpson: Bought a new DAC for my stereo. They were very prompt with my request to hear it and scheduled a time for me to come in and demo. Very nice people and answered all my questions.The DAC sounds amazing.

Daniel Perkins: Edit 6/30/20: Lies, lies, and more lies. They don't respond to you until you write a review about their LACK of response on Google. I even had to contact them on Facebook and Instagram to get a response and they gave me nothing. I know the policy. They didn't want to uphold a policy that they abide by. They stole $150 from me just hoping I'd go away. They never answered their phone after repeated calls and voicemails. If you wanna shop with them just make sure you never return anything to them. Better yet just go to Audio Advice.I returned some Audeze headphones without realizing there was a restock fee. Moon Audio took $150 of my money, during Covid times, which greatly hurt me. It was partly my own fault (they do state this on their website)--I called to see if I could do an exchange and no answer after repeated calls. I emailed them repeatedly, no answer. I messaged them on Facebook and Instagram. No answer whatsoever. If you have any kind of an issue with them they seem to just ignore you until you go away. They do state on their website you can use in-store credit as part of your "restock fee". But I couldn't even get the chance to do that because they ghosted me after trying and trying and trying to contact them until finally giving up. I'll shop at Audio Advice now, another North Carolina company, and a much better one. Their customer service is amazing and they don't charge restock fees. Honestly, Moon Audio, you guys are the worst. I thought I was doing them a favor by shopping local and supporting a smaller business. Avoid these guys at all cost. That's $150 of hard earned money I lost to a crooked company it feels like.

Todd Rainier: My experience with Moon Audio has been absolutely stellar. They were such a huge help in finding the right headphones for me as well as quickly answer ing the large amount of questions I had. They went above and beyond the call of duty. This is a company that understands that customer retention comes from exceptional customer service. If you are in the need for quality audio and customer service, look no further.

Keegonde: I recently had the pleasure of stopping in to view the huge selection of equipment at Moon Audio. I can not begin to express what an all-around professional, and pleasant experience the entire visit was. This is easily my new favorite place in Cary. I was allowed to listen to the set of headphones I was looking for (Sennheiser HD660 S), and also shown several other models within the same price range for comparison. There were tons and tons of different headphones, and amps to try. I never once felt talked down to, and was given free reign to make an informed decision. I have already recommended this place to everyone I know in the hobby, and will continue to do so. What an amazing place.

Catherine Cunningham: We have ordered several pairs of headphones, over the years, from Moon-Audio. Pricing is very reasonable & competitive in comparison to other top brands. That all said, what truly sets them apart from every other company (not just audio) is their company’s commitment to the customer and wanting to go above and beyond to do the right thing regardless of warranty. The crew at Moon-Audio is very thorough with their work, research & attention to detail — THEY DON’T CUT CORNERS — a trait that is almost non-existent for any company anymore.If you are looking for exception quality in your audio gear, value & commitment to the consumer, look no further, Moon-Audio is unmatched!

Tricia Dimitri: I’ve been ordering from Moon Audio for about 7 years. Drew, the owner is one of the most knowledgeable in the business. The gear I’ve purchased far exceeded my expectations. I was looking for good & they deliver great! You get the sense from this family owned business that they are passionate about what they deliver & want their customers to be completely satisfied. That is hard to come by these days! There’s Been a few times I’ve had to call to ask questions and they are always patient & take the time to help me. I found out they provide their products to some very famous bands & now i know why. I will only order from this company because I know I’m getting great quality gear & excellent customer service when I need assistance. Thank you Moon Audio for making my search for top of the line gear & good sounding equipment that much better!

GoToHell: Buyers beware of this scammer - sold me a headphone amp on Ebay with a ruined transformer. Unit needed service but seller denies all responsibility and goodwill. On top of it all a very accusatory tone when trying to solve the problem. Very dishonest.And NO it is NOT the wrong company, do not even go there Drew Baird. For any interested party please contact me for more information about Drew Baird and his company Moon-Audio, would be happy to provide communication to prevent or help others that might have been scammed. Never again Drew, never again.

Ross Pulsford: Moon Audio highly recommended. Quality cables made well that sound amazing. Brilliant service and very very accommodating.

夏茂源: Hail to Moon Audio!

Otrman Henry: Outstanding service! Drew was very knowledgeable and helpful in getting the best performance from my newly acquired Audeze LCD-4s. The Bryston amplifier, Dragon Black interconnect cables, and the Dragon Silver headphone cable are providing me with absolutely stunning performance. Would heartily recommend Drew and Moon Audio for anyone's needs.

Clanet Michel: just got the Black Dragon Power Cord V1. Quite a notable improvement to my hi-fi system with a more detailed and precise sound. As usual with Moon Audio, a great product!

Dr L James Valverde, Jr: These people will never see another dime from me (or any of my audiophile friends) – here’s why:1. A couple of years ago I purchased a set of headphone cables from them, from their “vaunted” (yeah, right – more on that below) Silver Dragon Series.2. A few weeks back, the right-side of the Silver Dragon connector stopped functioning properly.3. I contacted the seller via email about the problem.4. The seller took several days to reply (in this day and age, never a good sign…).5. When the seller finally did respond, it was an attempt on their part to get ME to try to fix what they thought the problem was (again, never a good sign when a manufacturer doesn’t immediately stand behind their product); their explanation was somewhat convoluted and involved (they were kind enough to include a picture), requiring needle-nose pliers, etc.6. Try as I might, following their suggested procedure, I was not successful in remedying the problem.7. After some back-and-forth, the seller said to send the faulty cable back to them for repair, which I promptly did.8. One week went by without any word from the seller, either to acknowledge receipt of the cable, nor to provide an anticipated timeline for diagnosis/repair of the problem.9. More than two weeks after sending back the faulty cable, the seller finally responded, now saying that the problem was essentially UNFIXABLE.10. The seller then explained that their cables only come with a ONE-YEAR warranty; when purchasing the cables, there was NO MENTION WHATSOEVER regarding their warranty policy; entering the word “warranty” on their web site fails to bring up any relevant information about their warranty policy.11. Having informed me of their warranty policy, the seller then offered to SELL me a replacement cable, at a 50% discount.12. Appalled at the grossness of their “money grab” – to say nothing about their unwillingness to stand behind their product [contrast this with, for example, the LIFETIME warranty that manufacturers like Cardas provides for all of their excellent cable products] – I informed the seller that they could keep the now useless cable they had sold me.Buyer beware.