Best Medical Technology Manufacturer Cary Near Me

Joseph Jannuzzi: Do not waste your time with this company. They tried to over bill me by almost 800 dollars. When I tried to correct this i found out they do not have an email for their billing department and they hardly ever answer their phone. They billed my insurance, billed me for the remainder, and then billed me directly for all of it - saying insurance wouldn't cover it. I would correct them, they would assure me, then the next bill would arrive completely wrong. This went on for over a year and a half. Now that I finally have a corrected bill, I cannot get a hold of them to pay it. I have called almost 2 dozen times over the last few weeks and yet they have not picked up a single time, nor have they called me back. Please explain how this is acceptable.

Robin Ladd: I wanna give a big shout out to Kathy Richardson. She is very compassionate and caring technician. It is a pleasure being under her care. I can’t say enough about Kathy. Thank you again Kathy for all that you have done for me.

Marie Rajak: Great Staff!! Very helpful when you call. IF you ever have a problem ask for Brandon he is amazing!!

James Wharton: I can’t say enough good things about my experience with this company. Kelly was able to expedite the resolution in some minor insurance billing issues so that I could be scheduled for a consultation asap. The CPAP device has performed better than I could have hoped for. After not being able to use a CPAP a few years ago, this was a very welcomed surprise.The entire process has been nothing short of stellar, from customer service, affordability, technology, demonstration/tutorial, etc,Im very thankful that my doctor recommend Respicare.

Kim pearce: Ohmigosh! Thank goodness for Daniella and Kelly. I had to return my equipment due to ill fit. And Daniella at front desk was so attentive and understood my confusion and went and brought out the big guns -- Kelly. Kelly came out with big personality and eagerness to help me. Kelly asked me questions about my sleep positions and suggested a model that was perfect for me. She helped me put it on, showed me how to adjust it, dos and don'ts, how to clean it, how often to clean it, how often to replace it. Such a friendly and helpful duo!

Jesse Olley: Getting a CPAP was a very time consuming and expensive mistake. The staff was friendly and offered lots of help.... until I needed it. Then it was 3 weeks of back and forth. No call back, no suggestions. Just lots of "do not reply" emails. I eventually returned the expensive machine I had mostly paid for. There was no interest in getting the machine to work for me, only in collecting my money. Leeann, Jessica - why'd you never call me when you said you would?

bobby cook: I met with Kelli on my first visit for CPAP today. All of the info was a lot to take in, but Kelli was very thorough and very knowledgeable of the system and helped me with everything as far as set up, selecting mask and understanding how to maintain the system. Great first visit.Thanks.

Jewell Field: I highly recommend Respicare DME Inc!Their staff is professional, friendly and caring from the first phone call to when you walk out their door.I saw Respiratory Support Technician Kathy Richardson. I cannot say enough good things about Kathy! I transferred my care and supplies from another medical supply company to Respicare DME Inc. She treated me as a new patient on the CPAP machine as I had not used the machine for at least 18 months (due to no hands on training from another medical supply company). I became frustrated and stopped using the machine.I ramble, but if you aren't satisfied with your current situation, run don't walk to your phone and make an appointment with Kathy...she is nothing short of amazing...very caring and professional. My daughter is transferring her care to Kathy as well.Thank you Kathy for your superb care today!Jewell Field

Frank O'Neal: I have used a CPAP machine for more than 10 years. I found it necessary for a good nights sleep. That being said, the vendor that I used for many years was more concerned about selling the products than providing the service. That is not true of Respicare. That is particularly not true of Kathy Richardson. She has given me time and attention that have made my CPAP experience better. Kathy is both personal and professional. Professionally she has given me the information and support that I need to have the best possible experience with my machine. Personally, she has been supportive of issues surrounding my experiences with service and problems with my machine. She is an excellent resource, and she cares about clients. I prefer to deal with a company that has a person answer the phone as opposed to a company that has a large digital menu and hides behind policies that promote sales and not service. I could not be happier with the service that Respicare provides. For me Kathy Richardson is the face of Respicare.

Brenda Mann: The staff at Respicare are AMAZING!! Brandon, Kathy, & Danyella have treated us like their own family. Their care is exemplary and is "second to none". They stand out in the medical field at the "top of the pinnacle" and....are the model for all others to follow. We appreciate them more than words can describe.

Jennifer Raynor: The staff at Respicare DME Inc is absolutely fantastic- from the front office to the individual therapists. I would highly recommend this company for all of your respiratory needs.

Jeanann Agiovlassitis: I highly recommend RespiCare DME! The staff is knowledgeable, professional and very responsive. My pulmonologist originally referred me to a different DME group and I waited several months for a CPAP machine…meanwhile, my health was suffering. When I complained, my doctor pulled the referral to the other DME and referred me to RespiCare — they worked me in less than ten days! Was it easy to get used to the CPAP machine? Hell no! But the staff at RespiCare provided me with great information, explained what to expect and answered any questions (without judgement) and walked me through any time I called. My AHI has SIGNIFICANTLY improved since using my CPAP for the last 90-days as has my overall health. I strongly recommend RespiCare!

lilpiglet2480: I had my appointment with Mrs. Kathy and she was AMAZING! She was very patient with me and took her time to go into detail about my new CPAP machine! I am new to this, but she made me very comfortable and confident that I can do this! The office staff was very friendly and very professional. I even had to call the office back to ask about how to leave a review and got the help needed over the phone! Highly recommended!

Booki S: This company blows. My doctor sent them an order 2 weeks ago. They called me a week ago to say they are reviewing paperwork to make sure it will be covered by insurance. I called them today, guess what? They are still processing. I have never seen DME supply review take so long as I am a discharge planner for a hospital. I am NOT impressed and convinced these 5 star reviews are planted by the company.Revising: I do think the initial process to start my order and schedule me was rough and inefficient. However, the actual appointment to get my CPAP and sending me supplies has been satisfactory.

Kristy Harp: I have had a great experience working with them. Kelli is amazing! She has been extremely helpful and so nice! The front desk staff were also very friendly.

T L: I have had nothing but issues with the service related to this company. My PCP sent over a referral in June and only now are they calling me with my CPAP order at the end of November. They, predictably, blamed supply shortages in August and then in October blamed my PCP for not sending the proper paperwork even though my PCP showed me that they faxed over the paperwork multiple times.The kicker is that they are telling me my insurance covers a 3 month rental to purchase. So, even though I have met my deductible for the year I will have to pay the bulk of the cost in January because my deductible will reset. They could not have planned a worse customer service experience.

Mittal Vyas: Thank you Respicare and special thanks to Mrs. Kathy Richarson for being patient with me in explaining all processes/ procedures related to CPAP. Once again thank you:)

Dennis Ayala: I love the whole staff everyone is very polite and understanding, my favorite staff that went above and beyond will have to be Kelli she listen to all my concerns and was very helpful, knowledgeable and friendly. Will definitely recommend to my friends and family.

Warren Smith: If I could give zero stars, I would. I have had nothing but trouble with Respicare since I started with them in 2021. From the very beginning, they've been a problem. While the office staff was nice enough for most of my time with them, the company must be new or they have absolutely no clue what they're doing.First, I had trouble getting supplies delivered on a regular basis. I would go months without a delivery and had to call to get them delivered. When they resolved that issue, they started having "billing issues." I had to call to request a bill multiple times. I have excellent credit, and I'd like to keep it that way; however, when Respicare failed to bill me for over 7 months, I had already depleted my flexible spending account. I paid what they said was the balance in 2021 and moved on. Given the $1,250 deductible I have, I requested in 2021 that I receive only one mask per month given my large deductible. They honored my request, if only temporarily.Fast forward to 2022 and the problems continued. I didn't get supplies again in January of 2022 and when I called the Cary office, I was told that "billing issues" were causing delivery problems. I was told I'd be sent two nasal cushions in February. In March, they continued the delivery of two nasal cushions. I called and informed them I only wanted one nasal cushion per month and one filter per month and was told the issue would be resolved. Of course, it was not. I continued receiving two nasal cushions and two filters every month. I called again and was told it would be resolved. It never was. This is predatory billing. Sending supplies not ordered and expecting me to drive 1.5 hours round trip or pay to ship them back to Respicare is ludicrous.The billing issues continued into 2022. I started calling for a bill in April 2022 for 2022 service. I expressed my desire to keep my account current and pay my bills. I stated that I did not want to receive a huge bill at once as I had in 2021. Well, that's exactly what happened. When I called the billing department in October to let them know that I was not happy with the issues I had been dealing with since I started using Respicare, I was told that I was expected to pay the balance in three months even though I was receiving invoices for 8 months. I paid almost $196.20, essentially what was left in my flexible spending account. The manager at the Cary office refused to accept the additional masks back that I had not authorized to be shipped and I was told that I was expected to pay for them. Never mind the fact that I had six masks that were unopened. I immediately canceled service. I called back to the billing department and was informed that after my $196.20 payment, my balance had actually increased! WTH? I asked for a detailed account history. I was not supplied what I requested but was instead provided a statement with a list of invoices and the amount due.My balance was $673.48 when I received the bill in late September (even though the statement was dated 9/6/2022). After my payment of $196.20 on October 7th, my balance should have decreased to $477.28…nope. When I called again, I was told my balance was now $725.94.I am in the process of filing a complaint with the Better Business Bureau as well as the Attorney General’s Office of NC.Beware doing business with this company!

David Breen: They are a horrible company to work with; they are scammers. Watch your billing!!!