Best Telephone Answering Service Cary Near Me

Craig Brown: Emily is a LIFE SAVER!! We need more stars up here to give a better review. I’ve been stuck with a SOS issue with my SIMS card for days and finally got a replacement phone when no one from Verizon phone or another store bothered to even think about the SIMS card being corrupted. After calling and being passed around I drove 45 mins just in time to make the store and she understood but when she tried to activate the card it was blocked due to a pending order on the account. She could have easily said no I can’t do anything you have to call etc like the others but she did not. Going the extra mile she called the customer service line herself got a rep, did I mentioned all the CS numbers said they were closed, and they resolved my issue in no time. District Manager I heard you don’t have a manger yet at this store and I say nay nay you have one with Emily. Going the extra mile and doing what it takes and most importantly giving the most important gift of all which is time is what she did and she is what keeps a business going. Emily thank you I enjoyed talking with you and resolving my issue in the MOST professional attitude possible. Thank you and stay blessed. Infinite stars!!!

Debbie Rice: Jasmine was professional and knew her products. We even got a hearing test!

Connielynne Hodgkins: I am from out-of-state and yesterday I experienced the best service I have ever had with a Verizon Wireless employee, Jasmine!!! I should say I have been with Verizon for 20 years. She didn’t try to up-sell me, listened to what I needed, provided advice that she could back up. I highly recommend asking for Jasmine!!

Alexander Jurrissen: Jasmine was excellent. She was very knowledgeable, kind, and helpful with myself and other customers that walked through the door. She never rushed or seemed annoyed by questions, and was always eager to assist.

David Lincoln: This is a review on Victra, the parent company, not so much the branch.Terrible experience just now. Was told by their call center that they would give us $200-400 for the phone trade in, so I ordered a new S23 based on that.Got to the branch and was told that we would get nothing and if we wanted a remedy/resolution to call the Victra 800 number.There's more to the story but not worth wasting more time on it.Net net, just go to an actual Verizon store, not an authorized reseller.

Kelly R: I have never had such a wonderful customer service experience Emily, very gracefully, professionally and empathically, took care of replacing my phone, in addition to servicing other customers extremely professionally

Kymm Ballard: Emily was amazing. Very knowledgeable and I didn’t feel pressured. I could ask questions and decide to upgrade myself. Which I did!

Amber Joe: Chris will forever be my favorite person to work with at Verizon. He setup everything with such ease. Came back from my vacation and he had my phone ready for me. 15 mins later I walked out with an active new phone with everything from my old already on the new phone. I was expecting it to be at least 2-3 hrs NOPE. Chris also helped us with internet months ago and we are enjoying that as well.

Fred: Jasmine is outstanding.

Linh Thi Pham: I came to get some clarification about my phone upgrade offer. I walked away with a new phone and at ease with my decision thanks to Jasmine’s help and explanation.

Marlena Roseboro Johnson: Verizon is a company that is known for great mobile service. However, I’m deeply saddened to say that this location actually have a manager who does not care about customer service. When I made a purchase of $243.00 worth of accessories in January 4,2023 from a great associate. Only to return February 15, 2023 to find out I will have to pay extra $20 for one of screen protectors I was told would be replaced if damaged without a charge. Chris(Christopher G.) charged me $20 to replace it and did not listen to me when I said it wasn’t the same. I even told him specifically my phone was an Apple 12 pro max. He proceeded to check me out as I was still not comfortable with my speaker and camera covered with the glass screen protector. With Christopher G. Being the manager I felt for the company to have a person on board who don’t value their customers and leave them feeling helpless when phones run almost every aspect of our lives. I will not be returning and I hope something is done so the next customer feels safe about receiving service from Verizon as a company. I believe associates who work for companies fail to realize that each of them represents the company not themselves. Thank you for the internet to share this rude experience.UPDATE! 3/23I was invited back into this location by customer service. Adam was welcoming and very helpful. His service was reassuring that I was a valued customer. Also had a follow up call to ask how the recent visit went.Thank you for backing your company in times like these. I appreciate the service.

Ralph Maddocks: PLAIN AND SIMPLE: FRADULENT BILLING.I went into the store 3 months ago with an interest in purchasing an Apple watch. Actually began the process of purchasing it, but when I was informed that I couldn't purchase the watch without cellular , I informed the sales person that I did NOT wish go forward with the purchase. Never took it out of package, and I've never actually been in possession of the watch. Despite this, the sales person put the transaction through as if I HAD. I was billed $500 for the 'device buy out'- again, this was for an item I DO NOT POSSESS. Seems like a sales person eager to collect a commission, IMO.Here we are, 3 months, $500 and 8, hour-long calls to Verizon later WITH NO SATISFACTION or resolution to the issue.

Cassie Beaver: Great experience and easy set up. Emily was fantastic! And Adam was a pleasure to speak to you as well.

Andrew Bullock: Chris was friendly, personable, and very helpful.

Jesse McCoy: Jasmine was WONDERFUL. She was patient, knowledgeable, honest, and a cool personality to help me with my transaction. Please give her a raise or a promotion or something because I saw her single-handedly deal with the needs of at least 5 customers simultaneously without a flaw in service or character. Best cell phone purchase experience I’ve ever had.

Shadi Isleem: Don’t trust one word from them, I went there 2 years ago to open an account and the premonition was buy one get one free for a two years contract. I was waiting for my bill to go down this month because I supposed finished my payment on the phones, I called Verizon and they said no it was a 30 months agreement I know it was my fault not to look at the contract but I thought I was dealing with human supposedly they are professional.

Antonio Jordan: Chris was great and assisted very well with his customer service.

Daniel Wuliger: Everyone was awesome, made the whole experience really pleasurable.

andrea hunter: Very knowledgeable and help understand the products to make the best choice for our budget .

Aziya Ham: Me and my mom stopped by today and upgraded our phones. Emily has great customer service made our upgraded process very easy and she was very helpful.

Mike Kolle: Shout out to Te-von for excellent customer service.

Bill Kaiser: Great experience upgrading my phone today

Peter Sturm: My experience was very good, better than I expected. Only "downside" was there was only one salesperson available and he could not devote his time to my purchase so it took a lot longer than it should have.

Phoebe Johnston: Lee is very thorough and knows how to solve everything issue a customer has.

Grant Young: Very knowledgeable about my options and worked hard to give me the most value.

Carrie Miles: Lee has a great attitude, and customer service- even while being there as a solo employee. He was easily able to juggle 3 parties with a smile on his face.

Tom Davis: Very knowledgeable and helpful staff.

B Meyer: I went to this location with my son and of course my son was being a typical toddler but the sales associate Te-von was amazing with him. He talked to him and went to the back and got a big box for him to draw on. Te-von was incredibly helpful with helping me to set up my new phone but went above and beyond by being so kind to my child. I definitely recommend this location.

Shameka Stephens: TeVon was awesome. He was patient, kind, helped us greatly. Great experience. 100% recommend. Thank you!

Cinnamon Frame: Only one guy working, been here for hours just to pick up something I had ordered online, but the other store had sold out of. It's not the guy's fault entirely, but it sure is Verizons for abruptly stopping support of some of their phones.

Tamyra Bell: Lee is the BEST!! Anything you need make sure Lee is the guy you go to.

Precious Mitsch: Lee was great! Fastest Verizon visit ever.

Kelli Jackson: The staff was very nice and Te-Van was very knowledgeable! He just needs more than just himself in the store. He was great at greeting everyone as they came in and did his best to meet the needs of more than one at a time while phones were upgrading!

Jesse Benoit: Great experience with Te'von.

Donna Blackwell: Excellent experience with Te-Von Harrison today...he helped me activate my new phone, transfer data, etc. This will be my Verizon location going forward.

Chandrani Ray: I was helped by Te- Von today! He is a very kind and a smart person. He helped change my Dad's phone screen protector. He was really precise, patient, knew what he was doing and did it with a smile.Thanks Te-Von! Great customer service!

Karlee Beavens: Te-Von was so helpful with my trade in!! Awesome customer service and made it so quick and easy!!

Andrea Larsen: I had a great experience today with Lee. He was really knowledgeable and I was in and out quickly.

Mahen Singh: Says open on Sunday but ordered something to be picked up on Sunday, they were suppose to call me to come and pickup but they never did and when I went there they were closed.

Linda Garner: Always helpful