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1. Aqua North Carolina - Cary
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· 186 reviews
202 Mackenan Dr, Cary, NC 27511
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James D'Urso: This has to be the worst water company in North Carolina. It took them over a week and multiple calls per day to even get an update on setting up my water which caused a delay to my move in date. Every month over 75% of the cost of water comes from their “customer charge” which is a scam to just get money out of people. Do not recommend to anyone if you have an option.
mbeach736: I'd give them 0 stars if I could. Claimed there was a meter issue and when they reset it are back charging me $350 claiming my meter was giving a 0 consumption notice. This is untrue as I have been receiving bills from them every month of varying rates. Shady at best.
Sarah Benson: Terrible customer service. Frequent outages and 72-hour boil advisories with BLACK water coming out of faucet. This happens at least 4 times a year, sometimes more often. Also, I don't always get the notifications for boil advisories. It is inconsistent. Thank goodness we have both of our numbers on the list so at least one of us is notified. It is awful, but we have no other choice.
Bethany Offenbacher: Water always tastes weird. We have multiple filters. Water out constantly due to main breaks etc and we are receiving letters monthly with boil advisories. It’s awful. I hate that a for profit company is allowed to mess with water.
Katie Satterfield: Cuts off water and doesn’t even give a heads up. I work in health care and came home with all kinds of nasty and couldn’t even take a shower at 5pm. It’s going on 8pm and when I called they can’t tell me anything about that’s going on. I have small kids. To say this is an inconvenience is putting it nicely. I hate this company
Kenya Swinson: If I could give less than one star I would. I just moved into a new place this is the water company for the new place. I sent my paper work in over 48 hours and I still have no water. I called and they’re telling me the reason why I have no water is because there’s a balance due for the address, something that doesn’t belong to me or have anything to do with me. I moved in on the 17th of March it’s the 22nd and I still have no water because they need to process information that they were given at 10:52 Monday morning it’s Wednesday I have no water and I’m very annoyed
Jessica Gray: Hopefully when you call in, you don’t get Barbra! She was not very nice. Conveniently, I got got “disconnected” when talking to her.. The next lady I talked to was much more friendly! I also really dislike Aqua as a whole. On top of their poor customer service, their water quality is REALLY bad.. You can look up the information yourself online. But what are we to do? Make sure you use a really good filter!
Lillian Smithson: Johnathan Lucas I want to give you a shout out. Thank you for stopping by and informing me that my water was about to be turned off. I appreciate your professionalism and your patience why I called immediately to pay my bill. You rock Johnathan.Lillian Smithson
nadeana brown: AQUA and the no good thugs who run the company can kick boulders barefooted! Water smells disgusting, still having to come out the pocket for a filter and sometimes water bottles.But my bill is $800? If there is a lawsuit please sign me up. I'll be there!
Brezinski Douglas: When I was with Davidson water I had no problems paying online was able to use my debt card. With aqua you can’t. You gotta put your account and routing number on line. Sorry this is 2022 going on 2023 hardly no one uses checks. You gotta pay a convenient fee when paying over the phone. Wish Davidson water was my second choice because I’ll be switching. Get with the times and put debt card option online.
Robert McManus: If you want anything corrected from Aqua, you have to reach out to the Public Utility Commission because Aqua’s customer service does not care
Brianna McGhee: If I could give them zero stars I would. This water is absolutely DISGUSTING!! I wish they had to pay $150 every other month for additional filters and then try to feed a new born with water that is BROWN. They offer ZERO help. This is the worst company ever. I hope they go under. I would rather drink out of a river than drink this water. I will be contacting local news outlets and blowing this up because any home that is part of this water system should not be built or purchased!! All of your appliances will need to be replaced in-annually. And they don’t care AT ALL. I think I’ll send them a bill for all of their water damages!! These filters are 6 days old!!
Whitney Dean: This place has the absolute worst customer service I have ever experienced! People are there for no reason bc they provide zero help!! Everything takes 24-48 hours which is really 72-96 hours. I really hate they are the only company who offers water service in my area if I could I would give zero stars!!
AJ: Any time there is even a hint of a storm the water goes out … I’ve never experienced that anywhere but here. Also way overpriced.
Dr Duck: Their meter was broken so they just picked some numbers of usage they state for the past six months and said this would have been the charge, it is 10 times the amount of usual usage.SEE Below (Tim Merrill)If you can dig a well and think you might be in your home for many years, I'd dig a well. They have everything to their advantage as a utility company they can raise rates at their convenience and just prove to the utility commissions they are loosing money and raise rates.DIG A WELL
James Steadman: Water bills are outrageously high. An average of 350/Month. Hey, atleast that includes the toxic PFAs polluting the water of Pittsboro! (LOOK IT UP) Complete disgrace of company.
Larry C: No one knows what is going on in field. Company sends out text messages that are days too late and not relevant. Clowns that answer emergency phones at night should all be fired for complete incompetence. But bottled water.
Charlene Cowell: I'd give a zero if I could. I wish this wasn't the only option available. Our water is constantly coming out brown, causing us to have to flush our lines and waste water (and money). They are awful to work with.
Roy Smith II: This is the worst utility company on the face of the planet, these guys have been consistently digging in our neighborhood in Mooresville for over 10 years. They come in and destroy everything. They’re infrastructure is completely outdated but they are too cheap to do anything about it. It’s a disgrace that this is the only service available to us.
Zayne Humphries: If I could give 0 I would. Customer service was super rude and was no help. The city hooked my neighborhood up to new sewer lines and broke my water line and meter. Aqua had to come out and replace it and took them hours to get here. Then they send me $500 bill and told me to figure it out and that it’s not their problem. I’m more than willing to get this resolved, but it’s not my responsibility to get your money for you when it’s not my problem.
John: Terrible, terrible service. Water pressure is low such that neighbors have to fill 5 gallon pails in anticipation of shortage to flush the toilet bowl and brush teeth and shower. Customer services is totally unresponsive and lack care and empathy and timely response. Do not use this service. Not worthy of 1 star. Currently trying to get Department of Health and Human Services involved to get this fixed once and for all...
2. Apex Utility Billing - Apex
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· 23 reviews
73 Hunter St, Apex, NC 27502
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Steven Glover: Power went out 4 days before our payment is due and they chose to cut the power on the hottest day of the year on a Sunday when they’re closed and have no way of contacting the Town of Apex. Keep in mind that the household has 3 elderly residents here. Tried calling but no answer then tried calling the emergency outage number but nothing.
Ali Albu Shama: The website really needs to be updates, it feels like it's 20+ years old, customer service attitude is not the best also. I don't have problem the services but I always have issues with their website when having to make payments or check something.
Tim Rogers: Phones disconnected on their end. Billing inaccurate.
Yosemite Sam: I get double charged for water when I water my lawn, what a scam and fraud, they should be sued for this illegal practice, how is this allowed.
E B: Trash services for ToA is ridiculous. I was informed today that anything not inside the bin is considered a bulk item. They charge ToA residents more to pick up bulk items. The driver isn't going to leave the vehicle, as it is apparently a safety violation. So, if you have anything outside the bin, be prepared to poney up more money for ToA utilities.
Timur Isangulov: Good customer service.
Katherine Jacobs: Great customer service! We had just moved and needed services started asap. It was easy to get real people on the phone and they were eager to do all they could to help us. The online application was intuitive to complete and easy to find. They took the time to follow up with me via phone and got our services started same day.
Mike Walters: This is apparently normal in Apex.
Ricky “InfinityDrop”: Great experience! Real people ready to answer questions and help people. The town hall building is nice, there are some COVID-19 updates. There's a temp scanner and hand sanitizers on the way in. Loads of stickers on the floor at 6' intervals. Masks required.I was in and out quickly, and the employees answered all my questions!
Vidya N: i had a billing issue and Ann was able to help me resolve it. i was doubtful whether they can help me, but she was really helpful and prompt. thank you.
Nilay Patel: Poor website design, poor customer service, poor billing service (sewer charges questionable), apex utilities charges water bill more than Durham county, a lot higher. Payment system also poor. Poorly managed and can’t be synced with Arcadia powers to track better utility usage and save money.
Lady J Vlogs: The cashiers are very nice
Nathanial Kuhn: No ability for autodraft.
Gregory Lyon: Honestly I have called or been there around 12 times and they were always friendly and helpful. Not saying others didn't just saying my experience
Nolan: The lady who answers the phone does not even have the mental capacity to explain unreasonable and drastic fluctuations in my electric bill. Like a typical government employee, she tried to pass my problems off and actually just hung up the phone. There is no recourse to solve a problem with this department since the customer service representative will hang up on you when she is prompted to actually do her job. Absolute joke...
Nate Lambert: They don’t actually meter sewer usage. Every bit of water you consume, regardless of consumption, they charge you for sewer. Noticed this on my bills for watering the grass. Last time I checked, that irrigation water was not going to the sewer. This method of metering is essentially fraud...
Michelle Pittman: Why can't you reach anyone power outage...
dulcet ann: Unprofessional and clumsy
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Water utility company
3. Holly Springs Utility Billing - Holly Springs
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· 1 reviews
128 S Main St #8, Holly Springs, NC 27540
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4worldlovers: 
Pay with a MasterCard, Visa, or Discover card at 1-844-670-3906. Please have your account number ready.
Sign up by submitting the Authorization for Automatic Draft form and a voided check online or by any of the options below. Utility bills are drafted on the 23rd of each month from a checking account. There is no charge for this service, and you will never have to pay a late fee.
Send payment (checks only, no cash) to the address shown on the return envelope.
Visit the Finance office on the first floor of Town Hall at 128 South Main St. to pay by cash, check, money order, Visa, MasterCard, or Discover.
Pay with a MasterCard, Visa, or Discover card at 1-844-670-3906. Please have your account number ready.
Sign up by submitting the Authorization for Automatic Draft form and a voided check online or by any of the options below. Utility bills are drafted on the 23rd of each month from a checking account. There is no charge for this service, and you will never have to pay a late fee.
Send payment (checks only, no cash) to the address shown on the return envelope.
Visit the Finance office on the first floor of Town Hall at 128 South Main St. to pay by cash, check, money order, Visa, MasterCard, or Discover.
**: I didn't catch the name of the female who I just spoke to regarding a Utility bill that we have not received. It sounded like she was in rush and wanted to get off phone as soon as possible. We have not received a bill in a mail so I called to see if I can figure out what's going on but the person asked me to go and check with US postal services. This is for my parents who doesn't have computer to log in to pay their bills, they have language barrier so can't communicate with anyone to ask for help, they are barely making their living, and now they have to pay additional fees and go try to track down a US Postal who may give them the similar answer to go track someone else.. not happy with the phone call communication with the person.
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Water utility company
4. Raleigh Public Utilities Department - Raleigh
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· 56 reviews
1 Exchange Plaza #620, Raleigh, NC 27601
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