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1. Budget Car Rental - Charlotte
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· 45 reviews
4200 South Blvd Ste A, Charlotte, NC 28209
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2. Budget Car Rental - Charlotte
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· 1178 reviews
5489 Josh Birmingham Pkwy, Charlotte, NC 28208
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Nesedy Y: The worst customer service
Richard Gilliam: Due to a flight cancellation, we decided to drive home. I picked up the rental in Charlotte at nearly 10pm on 7/14, I had the car reserved until 9:30 pm on 7/15. I returned the car to the Memphis airport before 7 pm on 7/15. The lady who greeted me called me by my last name. I asked her if she had me checked in and she said she did. She then asked me to move the car over from the Avis side to the Budget side. I did as she asked and once again went over and asked the lady if she had me checked in. She responded that she did.After collecting a suitcase from American Airlines, that was on the plane that I had been booked on previously, I took an Uber to my home and was dropped off at 8:07 pm. (I have the receipt for that Uber).I still didn't feel comfortable that I was checked in and called Budget customer service to confirm. The customer service agent confirmed that the car was checked in.On Sunday 7/16 I received a text at 4 pm that the car was checked in at 11:32 am on 7/16 and I had been charged for an additional day. I called customer service once again and have a case #57393552 pending.
L Smith: Don’t rent from them. It was awful. The whole experience was absolutely awful.
Kathleen Nance: 4 hour wait for my car - I had to stand in line outside for 3 of those hours with no opportunity to sit. The lady helping me when I finally got inside left in the middle of helping me 4 times. Icing on the cake - my car was given to me on empty (literally the gas light came on as I exited the parking lot) and they documented that it was full so I was required to bring it back full. Worst experience I have ever had.
Koren Mathis: So fast and easy.Won’t hesitate to rent a car again.
Aashma Dalal: We have rented a standard SUV and booked months in advance. We had to wait few hours to get a car. When we started driving , we saw there was a crack on the windshield and maintenance light came on. We had to get back to get a other rental car. Second car they gave , it was dirty. Then they gave third car, that was also dirty and all four windows making solid squishing noice so we were afraid to open those. It was a worst experience. They could have upgraded a car for us or gave us better options. Very disappointed with Budget.
Stacy Farmer: It took me over a hour to get my car and when I finally got it, it was filthy inside and the outside was neat to hell. Horrible experience.
Brent Tindel: My family and I came in late due to delays in our flight. But the help we received was unlike any other. Above and beyond what I expected and treating my family like we were important. If you are lucky enough to have Janet help you consider yourself taken care of.Janet, thank you very much for all your help and hospitality. We will use budget again just because of you.
Mr. Staton: Mr. Lorenzo at Budget Car Rental in Charlotte, North Carolina, made the entire experience fun, simple, and special. Mr. Lorenzo is an absolute professional. His Style is Bar None and he is very engaging. Super Attentive and it seems as each Customer gets their very own Custom Customer Service ! There's No Boring Cookie Cutter Script, yet very organized in his presentation. Very Neat in his appearance and a Complete Joy to Experience... I even Love his Awesome Burberry Eyewear and how he presents himself. I kept saying to myself, "Self... This is what Customer Service should look like everywhere and EVERYBODY should Treat each other the way that Mr. Lorenzo Treated me !" The entire process was seamless and left no room for error or misunderstanding. As a matter of fact, Mr. Lorenzo should teach a Course on Excellent Customer Service and General Kindness ! Even when there wasn't a Customer in front of him, Mr. Lorenzo was very poise and had an approachable regal quality about himself that stood out and made you pray that one can get a chance to be in his presence. I witness Customers behind me letting other Customers go ahead of them just so they could get to be first to see him after I was done ! Forget about going to any other Car Rental Service, Everyone is hooked because of Mr. Lorenzo ! I will brag and Sing Praises about Mr. Lorenzo and the Amazing Experience I had with him for all my days and beyond. Every July 8th, I have already initiated and will be Celebrating 'National Mr. Lorenzo Day', so mark your calendar !!!! Mr. Lorenzo will make your day... even your entire life !I am Mr. Staton and I approve this message.
Marika Morris: Terrible terrible experience. Car was filthy with some sort of film on windows so had to roll down windows to change lanes. We picked it up after flying all day and it was dark so we didn't know condition of car. Low tire pressure indicator came on so had to put air in tire. We were staying 2 hours from airport so returning it wasn't an option. Called customer service and they offered me $50 which i declined and told me to talk to agent when we returned car. 2nd day tire was completely flat. Took to shop and they removed a nail and fixed it...$41 out of our pocket. When we returned car spoke to agent who offered me $50, which I declined. They said to call customer service, which I did when we returned home. They offered me $100 refund which I am still waiting for. Will never use Budget again. They could have made it right but didn't
Jose Hernandez: Great customer service!
Jerry Lee: This review is for both this location and the company.The company misrepresented a 35% off discount for my first time rental. I took them up on the offer and then I challenged immediately when 35% was not taken off on my bill. They then offered to cancel my reservation for a $50 fee! (For me calling them out about their deceptive business practices. Nice.) During subsequent inquires about adding luggage racks to my rental, I was told to drive to the front desk! When I explained I was no where near the front desk, I was given a "local" number that took me to the international desk. I have spent 30 minutes trying to get the number to the local desk. I am convinced a public number doesn't exist. Customer service (on the international line) has been consistently dismissive or clueless. One of the worst customer services experiences I've had with a big company.
Jamie Syrek: HORRIBLE. Rented through Costco Travel. Love how at the check-in desk they tell you that your car is in spot G15, not further explaining that spot G15 is simply a line of people waiting for cars to become available as they have none. 45 minutes in a 90F+ humid parking garage and we were handed keys to a clapped out 2019 Jeep Compass full of scratches and dings - and felt lucky to have it. On drive to destination noticed abnormal tire noise and steering wheel was off 20 degrees. Checked tires to see this one had worn down to the belts. My FAMILY was in this vehicle. Called and after maybe 1 hour on phone and was sent to a location 30 minutes away to replace vehicle. Arrived and was told no vehicle was available. In the end refused to drive car and had their roadside come tow it. Had to borrow a car for the day and go back to airport (1.5 hour round trip) the next day to get replacement which had a 1h20m total wait. Was told charge for rental would be waived, and of course got emailed receipt for full charge when I returned it. Not a single "We are sorry" for putting my family's lives at risk.
Macy Steptoe: In and out with no issues.
Marcus Thomas: Quick friendly service. Similar vehicle to what I requested. No hassle return.
Khalilov 77: thieves and scammerswrote off an extra $ 220, they did not know about it, after my repeated calls they asked me to send a bank statement, after sending them a bank statement, they sent new checks for the debited amounts! this is outrageous, I have never seen such a direct deception and fraud
Debbie Santiago-Jones: I would leave a zero on this potentially tragic car rental experience if possible. I was rented a car from Budget at the Charlotte Airport location. No walkthrough inspection was offered. On the second day the passenger tire began losing air. Upon inspection there was a hole due to the tire being bald with the metal threads exposed. Tried to change to the spare, but the spare did not have the complete kit, and I had to get a family member to change the tire to get the vehicle to safety. Further inspection showed that the driver side tire was as bald with metal threads exposed as the passenger side. I have taken photos from every side to demonstrate. There was some tread on the outside of the tire, which is why I didn’t notice the dangerous condition when I picked the car up.The roadside assistance towed the car the next day and said it was a “tragedy waiting to happen “ and he was “surprised one or both tires hadn’t blown when I was driving down the interstate. If it had, the car certainly would have flipped, potentially causing tragic injuries to anyone in the car and any vehicles around it.”Budget offered to give me another car; why would I trust this company to rent my another vehicle? I have tried repeatedly to contact the apparently illusive manager of the Charlotte location with no success. No one I have spoken to, having been transferred to every number and department imaginable, has been willing to divulge the information.My suggestion is to examine your rental car with a fine toothed comb and a bright light, preferably with a staff member from the rental agency. Because I was in a hurry to reach a family member in the hospital, I took a chance and could have ended up in the hospital as well—or worse.
Giorgi Edilashvili: Highly recomended👍
Earlene Miller: Very dissatisfied with Budget and this rental. A couple of months ago my husband called to reserve a car for 4 days in Charlotte NC. The price for the rental, insurance and other fees was $552.64. That amount was paid at the time the reservation was made. However, when he picked up the car he was told there was no insurance and charged an addition $372.35. We paid $924.99 to rent a medium size SUV for 4 days that was driven about 50 miles. Such a BAD experience. I hope no one else has to deal with this.
Richard Shephard: Extremely poor quality car that was very dirty, both inside and out, and smelled of stale cigarettes. The low oil warning light was on from the time I picked up the car to the time I brought it back. The entire three days I had the car I had to hear the oil warning sound every 30-minutes!The drop-off staff was rude and not helpful at all.For the price they charge (which was over $1000 for only 3-days), you would think the service would be better and the car would have been maintained and clean.I'll never go back.
Jen Pawl: The final bill was almost twice as much as what I booked for. My booking was prepaid at nearly $700, I knew I would have about $200 additional in cost due to a late return and fuel. But when I opened my final bill receipt email to see it was almost $1600 I was shocked, to say the least. I would have booked with another company that was charging around $1000 for the week. I won't be considering Budget/Avis for future rentals unless there is no other choice. Very unhappy!!
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3. Budget Car Rental - Charlotte
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· 11 reviews
4430 E Independence Blvd, Charlotte, NC 28205
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4. Budget Car Rental - Charlotte
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· 44 reviews
5640 South Blvd, Charlotte, NC 28217
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Miranda Simone (Manda): Thank you so much for y’all’s help.Very helpful and professional customer service . Again thank y’all so much for helping us get home on such short notice y’all are the best!
Taylor Sutter: absolutely horrific customer service. My pick up time for my truck was 1pm and this was on the door. Several other customers stranded waiting for service. Do not rent from this lazy company.
Honda Team: They never on time. Said open at 8am but they never there on time
Chris Wilkins: Mel, the manager was super! I would recommend this location to rent a car, van, or moving truck!!
Deidre D: Terrible experience.. The worker Mel was nice but he definitely needs an assistant. How is it just one person checking people in and out?? Who's inspecting the vehicles as they are being returned?? NO ONE !!! Which is why I received a rental that was filthy inside and out... On top of that the low tire indicator was on ... I brought to his attention and he claimed that the car had just came from being serviced yesterday. ( Yesterday which was a Sunday so I knew he was lying).. There were absolutely no other cars available which is becoming a pattern whenever I book with budget.When I returned the vehicle 3 days later, I literally had to wait an hour just to return the keys because once again it was only one person working.. By time I got to the counter he asked me the mileage on the car, printed the receipt, and that was it... So now I understand why the cars be in such terrible condition... NO IS ONE IS INSPECTING...
Corinne Frysztak: Are you kidding me??? I had to give 1 star because I couldn’t do anything less. The woman “supervisor” was incredibly rude. I had a reservation for a car. I came in and was told there were no cars available. I’m from Chicago...going to my daughters college graduation ...she told me there was nothing she could do.Yet a man came in right after me and got a cargo van.!cargo van. She smack mouthed me.NO NO NO!!! Incredibly unprofessional. DO NOT GO HERE!!!
Tish M: The website allowed me to pay with apple pay and when I arrived I was told it should not have allowed me to pay with Apple Pay and that my reservation would have to be cancelled. I should get my money back from you guys allowing your website to let me use Apple Pay if that’s not what you wanted!! Ridiculous!
Yolanda Williams: Always AWESOME THE BEST PLACE TO RENT A CAR AND THE MGR SHE IS TOTALLY AWESOME
Krishna Chaitanya Vinta: I rented from this location on March 5th and got a Malibu. The car seems to be good from ouside but there was strong cigarette smoke inside. When I asked the agent about it, she said she doesn't have any other cars to rent and told me to buy an air freshner from dollar strore or change the car at aiport. I was in a hurry and couldn't find time to drive all the way to aiport, wait in the line there and get the car switched. All the rental cars were supposed to be non smoking.I hope they could've hadled this situation better.
sharon carswell-ector: Car is dirty. Wasn't clean. If outside is dirty., how are they performing enhance cleaning. Gross and unsafe!! DIDNT HAPPEN. Paid for Ford Fiesta, for more room. Received very small HONDA KONA. It feels claustrophobic. Rent SUV for 1 weeK. Will make contact with GM. DISCOUNT AND APOLOGIE IS NEEDED. I struggled to give a 1 star.
Miguel Darze: I did a reservation online to pick up a truck on Sep 29th. Arrived at this location right on time but surprisingly my truck was not available. The lady on the front desk was also no willing to help me at all and said the she couldn’t do anything.I left the place without truck and rented a few miles down the street at U-Hall.And the most incredible of all is that Budget charged on my credit card No-Show!What a joke!
Kyle Jennings (Kyle): Booked a truck weeks in advance, get a confirmation email the day before, show up and no truck. Offered no solutions. Just said good luck
mike morano: I went there on Saturday to pick up a car. and then there were eight people there to pick up trucks and they didn't have one truck. the girl behind the counter her name was Aidee she handled all the problems like a real pro multitasking like a real Tasmanian devil period if every customer service were as good as her there wouldn't be as many problems thanks aidee
Tim Hallum: Didn't have a single car available to fulfill reservation made a week prior. Had to accept a dirty vehicle turned in by a customer that was in line just before me.
Brandon Rose: Great customer service. No problems with the rental car at all.
Quinton Boykin: More of a Budget issue not so much the location. Guys here were friendly. I originally booked for one day but had the car for 26 hours so I understood being charged for an additional day but I was also charged a late fee on top of the additional day fee. I have never heard of such. I also received an optional services charge of $30 that no one could explain to me. This was the only time I've used Budget because the Enterprise I normally go to was out of cars. Never again.
Miranda Balderas: Almost had to cancel my trip when they didnt have cars for my reservation luckily enterprise had it very. disappointed in service
M S: Very pleased with this rental experience. Nice, clean car and courteous service
Maureen: They didn’t explain the insurance correctly and was fast talking and rush you through everything. When I brought it to her attention they would change it
T AnderHair: I drive all the way from Rockhill to Charlotte to use this location I have been using since 2014.
William Brown: My daughter reserved a 26ft truck for a move over a week in advance of a move. The day before the truck was to be picked up Budget called her at 8am and informed her there were no 26ft trucks available. Clearly on the website they listed 26ft moving trucks and the website allowed her to rent one. After a long conversation she was offered two 16ft trucks in place of the 26ft truck. Only problem was she had only one driver as this was a one way rental and her second moving person (her brother) was driving the car that her truck driver (her sister) were to return to Charlotte from Wilmington, NC where she was moving.She contacted customer service and they said they attempted to find a 26ft truck in the Charlotte area. The morning the truck was to be picked up they still had not located a 26ft truck. However, they didn't inform my daughter until a couple hours after they promised the previous day. My daughter ended up getting the two 16ft trucks and my son ended up driving the second truck which for all intents and purposes left them stranded in Wilmington. So to remedy this my daughter met someone half way back to Charlotte to relay them home.Bottom line was that Budget's customer service is horrendous at best, my daughter was charged significantly more than customer service claimed it would be with two 16ft trucks and it caused major headaches, delays and required far too much stress for all those involved.Never again will this family even think about using Budget or Avis for that matter for truck or car rental needs.
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5. Budget Car Rental - Charlotte
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· 65 reviews
1100 W Craighead Rd, Charlotte, NC 28206
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6. Budget Car Rental - 3rd Ward
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· 63 reviews
222 E 3rd St, Charlotte, NC 28202
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7. Freedom Auto Rental - Charlotte
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· 46 reviews
2209 Freedom Dr, Charlotte, NC 28208
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8. Budget Car Rental - Charlotte
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· 117 reviews
3716 W W.T.Harris Blvd, Charlotte, NC 28269
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9. Queen City Auto Rentals - Charlotte
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· 9 reviews
3765 E Independence Blvd, Charlotte, NC 28205
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10. Dollar Rent A Car - Charlotte
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· 423 reviews
AP, 5489 Josh Birmingham Pkwy, Charlotte, NC 28208
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11. On The Go Car Rentals - Charlotte
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3601 E Independence Blvd Suite #206, Charlotte, NC 28205
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12. Enterprise Rent-A-Car - Charlotte
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· 2050 reviews
5489 R C, Josh Birmingham Pkwy, Charlotte, NC 28214
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13. Enterprise Rent-A-Car - Charlotte
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· 245 reviews
1102 S Tryon St, Charlotte, NC 28203
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14. Hertz Car Rental - Charlotte Douglas International Airport - Charlotte
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· 1014 reviews
5489 Josh Birmingham Pkwy, Charlotte, NC 28214
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15. NC Cash Car Rental - Charlotte
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· 86 reviews
3665 E Independence Blvd, Charlotte, NC 28205
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16. Budget Car Rental - Pineville
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· 72 reviews
11025 Carolina Pl Pkwy D20, Pineville, NC 28134
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17. Carolina Rent A Car - Charlotte
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· 193 reviews
6408 N Tryon St, Charlotte, NC 28213
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18. National Car Rental - Charlotte
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· 1734 reviews
5489 R C, Josh Birmingham Pkwy, Charlotte, NC 28214
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19. Advantage Rent A Car - Charlotte
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· 458 reviews
5501 Josh Birmingham Pkwy, Charlotte, NC 28208
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20. ACE Rent A Car - Charlotte
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· 36 reviews
4901 C, Wilkinson Blvd, Charlotte, NC 28208
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