Best Fireplace Stores Charlotte Near Me

Earthcore Industries Hearth & Patio Fireside Hearth & Home - Charlotte The Fire House Casual Living Store The Fire House Casual Living Store Homefires Fun Outdoor Living Fireplace & Granite Distributors Fireplace United Clarke Distributing Co Lowe's Home Improvement

1. Earthcore Industries - Charlotte

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· 5 reviews

525 Enterprise Dr, Charlotte, NC 28205

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Earthcore Industries: what do users think?
Allison Dunham: We purchased an Isokern fireplace for our new home. While the product itself is impressive, the service at Earthcore has not been. We have to ask for everything multiple times and the only thing that was done quickly was the request for payment. We are currently in a holding pattern waiting for them to answer our latest question.
Javier Vera: Bueno
Mark Spencer Williams: I paid $4,372 for an Isokern Fireplace Kit and it arrived in Wilmington, North Carolina broken and in pieces. The local rep indicated that this happens frequently
brad wood: Just terrible. I've been chasing Shondra Eaker for 2 months to finally get my gas log set installed. She has ignored me (is still not responding) from several emails, voicemails and even two emails from my builder. Her manager promised I'd be taken care of when he saw an email where is said "I'm begging you to help me at this point". That was 3 weeks ago. Incompetent.

2. Hearth & Patio - Charlotte

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· 57 reviews

4332 Monroe Rd, Charlotte, NC 28205

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Hearth & Patio: what do users think?
Sheila S: Exceptional service! Cindy and Scott went above and beyond, I highly recommend with no reservations!
Mark Hulland: Nice folks
Wanda Cochran: Very helpful and dependable! Nice people to work with!
John Ackerman: Lots of patio inside/outside furniture. Numerous styles in a spacious warehouse and outside. Wrought Iron items not visible. Aluminum construction is the present durable construction material. Staff available as needed. jca
Rick Walker: I know it is Spring, but we are finally really enjoying our RH Peterson logs with adjustable flame controls. Unfortunately the initial set did not work properly after being installed before Christmas. Thanks to the tenacity of Jeannie Lambert with Hearth & Patio, we received the necessary replacement unit. She managed to expedite a reluctant warranty department into action. Hats off and we'll be back. Rick & Cindy
Aleah Levinson: Beautifully decorated. Staff was knowledgeable
Sheila Ijames: Always nice to visit this store. Products and layout are great. Prices are high but the furniture is high quality. You have to get to know the staff because they are not all as inviting as those in other high end outdoor furniture stores.
Don Tyson: Real good selection for being kind of the end of season. Very very helpful associates and not pushy. Answered all questions and helped with a few asseries. We'll be back when we need porch table and chairs.
Dan T.: Nice folks there! Very helpful as well. I was there a bit early and they addressed my needs.Thanks again!👍👍
Hal Kidd: Great products and expertise for our gas log fireplace insert.
Ken Hardison: Excellent service, staff very helpful, purchased the product needed, highly reccommend...
Ron Riddley: Friendly and knowledgeable concerning our needs for gas logs. Our guests comment often on the looks and heat. Would recommend with confidence the products and services provided by Hearth and Patio.
Rodney B.: Good selection, but very pricy!
Terrence Peterson: Everyone was super nice. Forest was really helpful and really friendly.
Greg Konney: Great selection and super customer service. We have purchased from them before and will again!
tray johns: Great selection on fireplace stuff, grills outdoor furniture. Staff are extremely helpful and knowledgeable
Christy Darmetko: I walked around the entire store (about 10 min) before I was even greeted. There were 4 sales associate in the store and no customers but they were all too busy to even speak?
John Gallucci: I have tried to go in and amend my earlier review. I cannot seem to figure out how to do this - or to at least tag my review with an update.****After my review posted, an immediate and heartfelt concerned response by customer service helped to get this project quickly back on track. Some of what happened was an unfortunate crossed signals communication regarding this project. The final result was a fireplace that works great and a screen that looks fabulous, exceeding our expectations. In particular I would commend, and recommend Donna. She turned this around so I could give them a 5 star comment.
Sherry Ramsey: Cindy was awesome!
Carol McDuffie: Family owned and operated for at least a couple generations. So you know they take pride in the business / showroom. They know their products which are more than you can imagine. Can't say enough good things. Thanks to the staff for being so helpful!!
Emily Hinson: Just left completely blown away by the customer service, salesperson knowledge of their products, and overall experience! My husband and I (read: mainly my husband!) have been looking for gas logs and have certainly done our (his) research! We had just left another competitor store (*cough-Casual Living Store-cough*) and although we were ok with buying from the competitor, we felt EXTREMELY satisfied and like we were getting exactly what we wanted from Hearth & Patio. Unlike the other store, we were greeted right at the door with a knowledgeable saleswoman (Cindy) and right away taken to their wide range selection of gas logs at all price points (which we really appreciated since we were buying for our first home!) We ended up buying from Hearth & Patio and we’re really glad we did!On another note, their customer service was incredible! We had a semi-fussy 6 month old baby who needed his bottle and the folks at Hearth & Patio were extremely accommodating with us as we needed to feed him right there on the showroom floor! We also got to chatting with another salesman named Wayne who was so nice and helped us make our decision on the gas logs as well!Overall, it was a great experience and we’re so happy that there are great local businesses like Hearth & Patio around the Charlotte area! Thanks so much for a wonderful experience!

3. Fireside Hearth & Home - Charlotte - Charlotte

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· 33 reviews

4701-N Entrance Dr, Charlotte, NC 28273

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Fireside Hearth & Home - Charlotte: what do users think?
Allyson Colaco: We were not able to visit in person, because of the weekday only hours, but we did work with Alicia at the recommendation of our builder and found her to be so knowledgeable and helpful. Ordered fireplaces and were very impressed with the speed of delivery and the quality of the product.
Joel Piper: Drop and hook here for us, gotta drop in a door. Just enough room. Lines in concrete are not square to the building. Drop in door , bills signed grab empty and go.
Brian Haag: Long time to get call to confirm the part I knew it needed. Tech cracked bottom plate and asked if I wanted to add $80 to the $600+ bill to replace. Waited long time to get part. Had to pay upfront before service was completed. Repair was done and we now have gas leak. Paid in full and still waiting to get repair completed. Also, Exhaust vent outside house is black with soot up to eave.
Little Al: The Fireplace Tech was outstanding and worked tirelessly to repair my fireplace.
Angela heath: Highly recommend. Professional, timely and very knowledgeable.
Nanette Eastwood: Fireside knew problem right away, ordered repair kit and came back to replace piece in less than 2 weeks. Very courteous technician, recommend using them for your fireplace.
Robert Villarreal: The technician was quick and efficient and cleaned area after installation. Nice and courteous.
Cody Simoneaux: My gas fireplace quit working this year. Fireside sent a tech out who was very respectful, professional and knowledgeable. Within an hour he had the fireplace up and running and also provided a full service cleaning to the unit.Very thankful to have a working fireplace given the cold temperatures!
Kelli Benavides: The gentleman providing the actual service was awesome. Very informative. The customer service at Fireside is horrible. Repeat calls to schedule, told I was not on the schedule even after I confirmed. Additionally, I asked for a manger to contact me and the call was never received. The prices are way out of line. The price of an average blower for a fireplace if $75 and I paid over $450 to have it installed which was a basic electrical plug in to the already existing system. Would not recommend.
Pepe Bas, Jr: Excellent customer service and response to emergency
Peter C: Fireside put in our gas fireplace 10 years ago. They came out to do a much needed cleaning. The tech was very knowledgeable and did a great job and was finished quickly.
Ed Newton: They were very efficient and did a very good job installing our fireplace fan and remote.They cleaned up after themselves.Very professional.
Lynita Sikes: Initial contact for service was a little hard to get through to an actual human but after speaking with service scheduler it was easy to get an appointment and the service guy was exceptional!
Deborah Partington: I have a brand new home w new linear FP. it never worked from day 1 and they have come out 4 times to try to fix it. I have an appt today and no one answers the phone or my emails to confirm. It was between 8 and 12. It is now 11:50. This will be the 5th appt. Would you recommend this company?
Kevin Overholt: Had what ended up being a simple problem and they fixed it gave a couple minutes of user training
Floyd Elmore: Our repairman, Scott, was very personable and professional. He analyzed the problems with our fireplace and explained simply what needed to be done to fix them. Very knowledgeable, he answered all my questions clearly. Thank you for a pleasant experience!
Reggie Henry: This was a warranty service call. The technician was on time, very polite, professional and knowledgeable about the problem. He quickly identified the problem and resolved it fast.I would definitely call on this company for future fireplace issues.
Pam Tilley: Arrived on time, personable and knowledgeable; thorough inspection; answered all questions
Clay F: It seems like I’m one of many that they can’t seem to be bothered to service lately. Our fireplace wasn’t functional at move-in on Dec 17th so we were promised someone would come out and fix it. While we were out of town, I suddenly get a call that someone was heading there with no prior notifications…Well, that’s a shame we were out of town, because since then I’ve called multiple times (don’t bother, they’re always “on the phone with other callers”) and texted as well. I have heard nothing back, like so many others on here. I’ll continue to call and maybe one day they’ll stand by their product and come out and fix it.
Dale Strickland: The technician did a thorough check of the fireplace and was able to get the pilot lit so that we could use it. He also said it was about time to replace some of the parts and was going to let the office know so I could get a cost of replacement. Very good experience. Zeke did a fine job.
Don Moore: They did a great job fixing my fireplace issues quickly with great service and a friendly techician and customer support staff as well.

4. Southern Fireplace & Garage Door - Charlotte

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· 2 reviews

1327-A, Wood Branch Dr, Charlotte, NC 28273

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5. The Fire House Casual Living Store - Pineville

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· 221 reviews

10216 Johnston Rd, Charlotte, NC 28210

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6. The Fire House Casual Living Store - Charlotte

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· 317 reviews

7025 Smith Corners Blvd, Charlotte, NC 28269

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7. Homefires - Charlotte

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· 6 reviews

2644 Shenandoah Ave, Charlotte, NC 28205

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8. Cast Stone Balustrades and Columns Charlotte - 3rd Ward

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Charlotte, NC 28220

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9. Fun Outdoor Living - Pineville

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· 149 reviews

8914 Pineville-Matthews Rd, Charlotte, NC 28226

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10. Fireplace & Granite Distributors - Kannapolis

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· 312 reviews

1146 Biscayne Dr, Concord, NC 28027

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11. Fireplace United - Lincoln County

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· 8 reviews

3540 St James Church Rd, Denver, NC 28037

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12. The Hearth Doctor, Inc. - Concord

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1729 Red Bird Cir SE, Concord, NC 28025

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13. Clarke Distributing Co - Charlotte

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· 11 reviews

1349 Parker Dr, Charlotte, NC 28208

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14. Lowe's Home Improvement - Charlotte

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· 1534 reviews

217 Iverson Way, Charlotte, NC 28203

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