Best Geek Stores Charlotte Near Me

Darryl Mayes: I always come to geek squad and they are very helpful however my experience yesterday was not what it should’ve been.. I simply came in to have someone help me pull off the keyboard so that I could replace the battery.. I just didn’t wanna break it... a Caucasian , brown/ black haired older woman with glasses (sorry I don’t know her name) approached me with no concern for my issue at all.. she didn’t even look at my computer before telling me “that’s not the right, I’m sorry we can’t help you, have a good day” ..... I was so caught off guard .. I tried to explain that it was the right battery ... I literally have done this before ... I just couldn’t lift the keyboard (I later found out it was because there were 2 screws I forgot to take out). Her customer service was absolutely terrible.. every time I tried to explain what I needed help with she would cut me off and say “I’m sorry I’m not going to help you” ... to avoid cursing her out.. I left .. and complained to a manager. Idk what happened from there. I was very disappointed

Katie1952@gmail.com simple20: After buying some new electronics, we signed up with geek squad. When we have a problem or a difficulty with a computer, they can be a great help.

LJ: Positive:Professionalism,Quality,ResponsivenessDaniel was phenominal he literally heard me out then simply touched it and I am still speechless. Promote this guy because whatever he has you need to hold on to it

Ali Amer: Good

Erica Csmper: VERY ACCOMODATING AND HELPFUL.

Harvey Worrell: The staff was great. Took their time with me to make sure I had everything I wanted and needed.

Stephanie Bohanan: Went in multiple times to pick up an order I placed with samsung. I hate giving less than 5 stars, but probably should be lower than 4. Firstly, there is no one to greet you, unless the police office is sitting at the front desk area right when you walk in, and there are employees walking around, but they don't acknowledge you either. I followed the directions on my email, and proceeded to the pickup orders desk, after about 7 mins with ZERO looks, questions, words from anyone at the other desk (customer service desk) I thought to myself, I bet I'm in the wrong area, maybe they do it differently. So I left, went and found someone. He appeared to be a manager. I just asked, " hey, I have a pickup order, am I in the wrong place, because no one has been by and the line at the other desk is getting quite long haha"? He apologized, told me I was at the right one and let me know it's because they are short staffed and had multiple call ins that day. He went over to the desk and did, in fact, get my order to me, I just can't stand the excuses. It takes nano seconds to say, hey, I'll be right with you, or hey, I'll send someone over. I never mind waiting. Ever. I mind waiting with zero updates. Because if you don't speak up, or advocate for yourself, then they would say, oh, I wish you had of told me, or let someone know. Well, we wish you would train people to say, hey, I'll get someone for you. 🤣 but, regardless, it was picked up and everyone makes mistakes. I know how retail goes and dealing with people sucks. But at the same time, when you're the one getting paid to do the work, there shouldn't be airpodsrt in your ear, you should not expect customers to move for YOU, and you should acknowledge people first. That is , of course, every place now, Not just here. They will make amazing fathers day gifts and birthday presents! And glad I was able to pick them up at a store.

Tee Gee: Delish excellent service and food!