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1. Cruise America RV Rental - Charlotte
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· 10 reviews
8533 Old Concord Rd, Charlotte, NC 28213
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Caitlin Carrion: Brian was amazing! We booked this RV a couple months ago, and we rented for a week: i was a bit nervous after reading reviews but Brian was so professional and courteous. The RV was clean when we arrived from our 8 hour drive from FL which was a relief because we were able to pickup the rv a little bit early. I don’t remember the other fellas name, (I think eddy?? but both employees were great. I would absolutely rent from here again.
Don Johnson: Amazing! Efficient and helpful staff (Bryan & Eddie). Love the selection... plenty new RVs, great variety of sizes. I booked my reservation right then & there.
M. Davis: The Charlotte, NC location for CruiseAmerica was excellent. Brian the manager was patient with us as new renters. The RV was in great condition, and everything was explained. We had a great time.
B Gasque: They are very friendly and answer all our questions. Ths Guys.
Megan Lauer: I understand if a company is unable to accommodatea customer but the employees representing the company should be taught to give superb customer service and how to speak to an individual. Employees reflect on a company and when the employee does something or says something that is lacking couth it makes the company look bad.I spoke with 3 different representatives Jo, Debbie and a guy who I think he said his name is Lee?? His annunciation was poor. All 3 gave poor customer service. Jo told me and I quote, "you're putting the cart before the horse and you haven't even been approved yet so lets get back on track". This was said to me while I was asking her common questions about a possible rv rental.Debbie started off helpful but then when I called back to inquire about a different pick up location she spoke over me, and treated me as though I was bothering her. She was very abrupt and made me feel as though I was a nuisance and told me that I had already checked on availability and what she told me was accurate and that she and 3 other people had answered my questions and she wasn't sure what else I wanted.I told her I was calling back because I had been hung up on by a representative named Lee. She told me that she didn't know of a Lee. Yet she knew I had already been assisted by 3 people?I had to tell her several times that she was speaking over me and that I didn't appreciate it and that I was calling to inquire about a new pick up location and I reminded her that I am the customer and her customer service was very poor by the way she was speaking to me.If I could suggest anything it would be for Cruise America's reservation specialists to go through more thorough training before placing them on the phones to conduct business. Also to invest in having secret shoppers. This way the employee will be able to hear exactly what they did right or wrong and will be held at a higher standard.
Ernesto Faillace: Careful with mileage charges. They tried to bill me for 670 miles when I only drove 300 roundtrip. Showed them Google Maps timeline of where I drove with miles logged. Check contract vs odometer before leaving and take a photo of odometer!
Jason Adams: Friendly and helpful folks
Ross S: Booked a large RV for 5 days. When I arrived to pick it up, it smelled bad, had lots of mold in the fridge/freeezer, and looked well worn. It turns out it was a 2008 model and had 138,800 miles on it. Not exactly what I expected. After taking it as-is because I already had campsites booked and there were no alternatives, the family and I got on the road and found that above 65MPH, it shook like crazy and sounded as if the windows were going to rattle out. Anything above 70 MPH, even just 72 on a downhill, felt like it would honestly shake the front end apart. Only one 12 volt outlet worked, there was no MP3 connection like they showed on the video on the website, the fridge smelled terrible, and it only got 8 MPG on the highway at 65 MPH. They say they are refeshing their fleet, so MAKE SURE TO CHECK THE AGE WHEN YOU BOOK, OR WHEN YOU PICK IT UP!
2. Thomas RV Rentals - Mint Hill
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· 64 reviews
6724 Wilgrove Mint Hill Rd, Charlotte, NC 28227
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3. Ironsides Outdoors - Charlotte
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· 1 reviews
1220 Salem Dr, Charlotte, NC 28209
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4. RV 4 ME - Matthews
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· 1 reviews
14300-14382 Phillips Rd, Matthews, NC 28105
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5. Cruise America RV Rental - Indian Trail
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4804 W Hwy 74, Monroe, NC 28110
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6. Lake Norman Luxury RV Rentals - Cornelius
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· 2 reviews
8208 Village Harbor Dr, Cornelius, NC 28031
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