Best Apartment Rental Agency Fayetteville Near Me

Giacci Collman: Best company I've ever rented from. When maintenance orders get put in, they respond almost immediately!

Travis Arrington: Been with Townsend for 20+ years and have never had an issue with work orders. The on-line system works for me quite well. Communication is big for me and Townsend has fit that bill as well. Thank you guys for 20+ years of continued service to me and Family.

JG Collman: My husband and I have been renting from them for a month. So far, they by far, hands down, have been the easiest, quickest, nicest, & most reliable company we have EVER rented from! If you need something fixed, submit a work order and within 24 hours you will be contacted and someone will be sent out. Our fridge went out and all our food went bad. Within 24 hours of me telling them, they called me to let me know the landlord offered to cover the cost of my groceries that spoiled! If you're looking for a great company to rent from, that's reliable and trustworthy & does the things they're supposed to do as property managers, rent from them! I promise you won't be disappointed!

ASHLEY ABBOTT: Townsend real estate are wonderful people to rent from and make it so easy from start to finish. And thanks to April Meza who made the move-in process just that much easier for my family and I. I love their response time whenever you have a situation with your home and maintenance and all the vendors have been wonderful thank you guys so much for all you do.

Stevie Nix: Miss Molly is a pleasure to work with. She was welcoming and answered any questions we had. 10/10 recommend working with her!

Sharen Morden: Very fast in processing our papers, and we we’re able to move in at our rental right away! When I had issue with my sink they we’re able to schedule us with a plumber right way. Would recommend!

Carla Jackson: April Meza has made my move in process quite easy and hassle free! Every time I’ve emailed or texted her with a question, her reply was always professional and prompt! So far, I am pleased with Townsend Real Estate and look forward to making many referrals to them in the near future.

Tiffany: Fast and efficient. Good customer service.

Schyler Dzialo: Hired Great maintenance people to get the job done!

Pearlen338st Flynn: The service was awesome. I really the fact they start early, do every thing professionally and make sure all work is effective. Thank you for your time.

Jullian Santiago: Been with them for 5 years, April is fantastic as a property manager, maintenance is quick and top-notch, the staff in the office is wonderful to talk to and they are always eager to help or direct you as needed.

SLy Ty142: April meza is a great associate always responds in a timely and quality fashion. She is also very proactive.

Aretha Ruffin: Looking for the perfect property to rent can take some time. Working with an agent like Pam Collier is worth it all. She is very helpful and informative. I have called her numerous of times and she is always so kind, so pleasant and eager to assist me every time. Townsend Real Estate is the best company I have ever worked with. Thank you all so much!

Margie Rivera: Very satisfying with your company great services

Krasimir Koev: I use Townsend Real Estate for property management and has been an excellent experience. April Meza is my contact at Townsend and she has been absolutely fabulous to work with! She is very professional and what I like about her is that she always gives me a sound advice, protects my interest as an owner and she is very responsive to all my questions and tasks at hand. Thank you April and Townsend Real Estate!

Chayonna Edwards: I’m so appreciative of Mrs April she has helped me with some she is the prime example of a leasing agent ! She goes above and beyond to make sure her residents are taken care of even when they have moved out of the establishment!!! If there were 100 stars I would rate her !

Matthew Jones: They fixed the problem fast! Would highly recommend their services

JoAnn Ray: Efficient & Professional.

Tye Smith: Positive:Professionalism,Quality,Responsiveness,ValueMaintenance ALWAYSSSS on point. No matter what the problem is. As soon as you put a request in the same day you'll get a response.

Evasia Evasia: I moved in on March 31st of 2023, the leasing office was very helpful with accommodating me in looking for an apartment prior to me moving in 3 weeks before, she had shown me an apartment she stated if I did decide to rent an apartment from there conplex it would look just like the one she had shown, she stated they are in the process of renovating she stated they just completed her renovations and they are very nice. The day of move in I walked in my apartment the bathrooms were not cleaned properly let along the kitchen was awful ! There was pest control glue all over the apartment, I contacted the leasing office to complain to them about the situation she did nothing she stated to just clean it myself, The next day I was going to unpack my kitchen and clean it there were dead bugs everywhere I even pulled my stove and oven there was bug powered thrown all behind the appliances. I contacted the leasing office yet again and complained I spoke with the property manager heather who was very rude she stated that they had a third party vendor cleaning company who comes on site to clean the buildings, which I did not believe one bit. She stated she would try to get in contact with there cleaning service to see if they could possibly come out to clean it. Fast forward it has been almost three months I haven’t heard anything from the leasing office. One day I went to check my mail, my mailbox key did not work ! Yet another inconvenience. I moved in on 3/31/23 they stated all units would have washer and dryers, mine didn’t have one, they stated they would be deliver on 5/5/23. On the day of delivery for the washer and dryer I tested out the washer it did not work and still does not work still to this day 5/23/23 they have sent maintenance out to fix the issue only one maintenance man has been helpful the other one is just pure lazy ! They even sent out a tech to fix the washer and yet it still doesn’t work. I’m have been very patient with this apartment complex but it is a pain living here.

Florine Melvin: Nice place to live, the staff work with you to get things fixed in a timely manner.

Terence Wilkerson: Very nice apartment homes with a pleasant staff

Lee Knox: Upgrade from Village at Cliffdale.

Emilia A. Dixon A.: La administración del complejo tiene una excelente organización y me encanta que cuándo dicen que van a hacer algún cambio o mejora en los edificios, lo cumplen y en las fechas que lo estipulan. Las áreas comunes se mantienen limpias y presentables lo cuál contribuye al buen aspecto del lugar. Aunque los edificios no son nuevos, los servicios de mantenimiento por parte de la administración están al día y se siente cómodo y tranquilo vivir aquí. 100% recomendado!!!! P.s. La Administradora es bilingüe!! Para mi eso es un excelente plus!!!!

Trynell Massey: Nice and clean. Customer service can be better

Linda Ollack: We have lived here going on 3 years. We love it here. Staff is always ready to helpQuiet area

Tamika Johnson: Plz Make sure maintenance request are handled in a timely manner. Plz Make sure apartments are cleaned and are move in ready for residents. Plz Make sure property and cleaned and pressure washed regularly. Renovate apartments. Bathtubs and sinks are worn. Bathtubs are creaky.

T C: They have changed the parking arrangements. So instead of having one assigned parking space it's first come first serve. So if you have worked 10plus house like myself and your neighbors decide they want to park both of their vehicles close to the building or lord forbid they have company, then you have to walk a ways away just to get home. Not to mention the big hole I still have in my wall from them replacing the AC unit back in July.

Elisabeth Daugherty: My husband and I have lived here basically 2 years and as of recently there has been only one Mantance man doing all of the work orders. I did a Online work order cuz I was told the online option works and I've been waiting 3 weeks or so for them to fix my work order and yet no one has come out. I even called after the 2 week mark... Nothing.. I am sorry but this is ridiculous...I don't know how else to explain my issue!!

Gracie Freeman: Ms Diaz was a delight! She gave me all the information I needed to know with no problem. I look forward to speak with her again.

Alex Izzy: Me and my wife stopped by there on 24 Sep 22. I was thinking if i should leave a feedback here. I read all feedbacks and I see a pattern. The management service is really horrible here. Not all of them. However , todays person was super unprofessional and rude. Started raising her voice for no reason. Didn’t want to help at all and was trying to find all excuses to just not to do her job. I am not even sure why that person even there if she does everything possible to not to do her job. Definitely, changed my mind to rent there after this attitude.

Stashi Merida: This may be lengthy but it’s mainly to help new residents. I would first like to thank Heather, she’s been so helpful when it came to our moving process she provided us all the information we needed and assisted us plenty of times when she was the only one in office and already spread out thin on her schedule. Heather has done so much for the community itself, personally seen her out protecting our geese who have been injured last few months. We were residents for a year and didn't want to move because we loved the nature and how close were to everything, I would walk to target with my baby it was so peaceful! but we’re a military family so it was bound to happen. Brianna has also been so kind and helpful. I would like to mention that when we first moved here we were in an apartment that had roaches when we asked the neighbors about it they said it was normal for the city, we aren’t from here so we were surprised to hear tenants say this. Needless to say we brought it up to misty from previous management and we were immediately moved to one with no bugs, made me think it was more of a previous tenant issue because we had no issues after, we would leave dirty dishes in the sink when we got busy and never seen a roach in the new apartment around our food or dishes. Another thing I want to mention is that new management has been more efficient when bringing up issues we have had about neighbors leaving this dog poo and leaving garbage around the dumpsters. Again I see the dumpsters being emptied regularly, the issue lies with rude neighbors who don’t bother themselves to throwing trash inside, I understand that they may get full over the weekend, but I have seen some people just throw it about even when dumpsters aren’t full. I had great neighbors by my apt they were quiet and we never had any issues with the dumpsters on our end, everyone seemed respectful, we had one noise issue which was quickly resolved. I always felt safe walking around the community at all times of day which is something I appreciate as well! I think this community would benefit greatly from cameras. I think the trees they cut down was quite unfortunate, it brought in a lot of warmth to the community, and shade!! But also loved the squirrels and birds they hosted, hopefully they plant new ones in their place. Definitely will miss this community and it’s trail and lake and I hope residents can come together to keep it a great community!

vitalie botezatu: The management at Chason Ridge is a complete joke. They will tell you one thing and then the corporate will do the exact opposite. All they want is your money. They charge for pest control, but the reality is that we had to fight the roaches on our own. A lot of tenants don't bother to put their trash in the dumpsters so it is really "nice" to walk by them. Same goes for dog owners, nobody seems to care. When we brought this up to the management, they asked for evidence. Really? There's evidence all over the grass areas. I don't recommend this place to anyone. Looking forward to that "unable to locate you in our system" reply.

Rozalyn Beal: My boyfriend and I applied for an apartment here, and we were denied because the employees do not check the dates on pay stubs. They refused to fix the issue, and told us to wait 30 days to reapply. My boyfriend gets paid weekly at Smithfield ($17.50 an hour) and we are trying to flee a domestic violence situation so this is very unfortunate. We talked on the phone with three different people and none were polite.

Paul Soldi: Go somewhere else.this is the most heartless management you could ever encounter. It is a business. They don't care about you or your needs. All they want is your money. There are better apartments out there. I am glad i found one.

robert Bruce: Have to give a shout out to Heather the Property manager. I was moving cross country from Nevada to North Carolina and the apartment that I had fell through at the last minute. She worked with me and I was able to secure an apartment at Chason Ridge until my House is ready. I tried other places but none was willing to work with me and help as much as Heather. I know being a Property manager can be a rough job, and she's doing a great job.

Pam Craver: Have moved in to an apartment. Taking some getting used to since we lived in our house for 42 years. Great maintenance crew. They answer quickly when needed. It's great to call someone to fix something & know it's already paid for.

Donald Godwin: I may be biased because I live here. I've been here for about 4 years now and I Lo e this place. I always say that "it's around everything, but tucked away from everything." Most people don't even realize we're back here. We like our Peace & Quiet.

Allie Jackson: This place is a complete joke. We can start with the parking. What's the point of having numbered parking if no one is going to park in their assigned spots. My neighbor has his little friends parking in our spot all of the time or whoever spot they feel like parking in that day. Then they sit in the parking lot while "working on their cars" and blaring loud music. Also, is it really that hard to take up one parking spot? I guess who can blame them when all the number are faded and they did "asphalt work" but they only did parking lot at the front office so it look nice when you come to look at this horrible place and did patch work while everywhere else has huge cracks. Speaking of office. These people are the worse apartment office staff I have ever dealt with. The old manger was nice and listened to us while this one could care less what you have to say. Then whoever that woman is that sits at just the most random desk in the hallway is even worse. extremely disrespectful and will give you attitude. She blamed the residents and everyone else but the office for the problems. They also want to charge you a (and I quote from the email from the office today) "lease violation charge" for trash. What do they have people sitting there watching the residents to catch you and charge you a random fee that isn't stated in my lease so I don't have to pay? If they got that much free time then why did it take two weeks to complete my maintenance request?

Martha Perez: Very friendly management and the apartment is nice plus it comes with new washer and dryer

Sanaa Yehia: Ms. Alisha was amazing. Solved all our problems basically for us! Sweetest lady ever! wouldn’t have been able to do it without her

Marvaijha Hollins: My application and moving experience was phenomenal! The place is nice, clean and modern, there are new washer and dryers, clean carpets, Cabinets, and no damages at all everything works well. The staff was very helpful specifically Ms Alicia. She explained everything well and was very responsive, any issues we had were fixed quickly and the process was stress free. She was also extremely professional every time we spoke with her and made sure we were comfortable with every decision we made. I definitely hope I can continue to work with her in the future , I give my 5 star rating to her!

Cory Caromano: Morganton place is trying to rebrand to be perceived as a luxury apartment complex after it was acquired by morgan properties ‘who also owns 2/3 of the apartments in Fayetteville) but the quality of the units and the management team doesn’t meet the criteria to be labeled as such.Renovations are in full swing and with the horrible project management comes the one thing I truly value about the property.. the maintenance team. They are professional, timely and most importantly, willing to fix the problems caused by managements ‘good ideas’ keep it up guys it’s not your fault you’re understaffed and overworkedThe property fails at the simple things like trash consolidation and collection. Trash and pet waste bins sit overflowing raising health concerns and safety issue.Units are being updated but as they remove carpet to save money with cheap linoleum away goes all sound dampening in the units. It’s truly remarkable how these walls are. I want to compare them to an Oreo thin and see what’s thicker but I digress.The dog park is embarrassing. It was already small when it was empty (even smaller when filled with dog waste that never gets picked up) and I was excited for renovations thinking they’d expand it out, but they added fixtures that shrunk the usable area so now medium and large breed dogs don’t have space to exercise without the hassle of.. I think it’s a doggy dinner table and a horse tie off post..with a tunnel connecting them..if you’re looking for similar pricing but better quality of life living get on the preserve oaks waitlist.———————28APR UPDATE————————Since the last review I’ve discussed a few things with the assistant property manager who I personally like better than the last one; however management still fails to fix key issues1. The dog park is unacceptable. The park poses significant health issues to humans and pets due to pet waste and management seems to have ZERO ability to resolve the issue. The fence is also still broken…2. After posting this review initially management decided to dig through my file to see if I was allowed a pet.. definitely felt like reprisal3. Other occupants in my building have voiced concerns about appliances being broken and left in disrepair. I personally haven’t had that problem but it’s been a common thread in discussion

Tain Tain: If you would like to live peacefully and quiet environment, Morganton Place Apartment is not the right place. The apartment wall is very thin and I can hear loud noises from the neighbors. The neighbors switch on loud music which can be heard all the time and very annoying. I can hear the people who live above me walking loudly /stamping the floor all day. I can hear loud nosies late night/in the middle of the night/ and early morning. The noises like music/ people moving the objects/shouting which disrupt my sleep. I escalated this issues to the management but still ongoing. The apartment is in the process of renovation. The plumbers came to my apartment to change faucets and did the bathroom weeks ago. When I got home, I found out that my house was in a mess. The job was done but the house was left in a mess. The water on the floors. The items are placed in the bedroom and made my house a mess.

Cameron Patterson: Overpriced. Terrible maintenance service.

Lacce-1k: Great place to move very easy and able get in a place rather quicky

Shantia Adams: Alica was such a pleasure to have help my husband and I with finding an apartment in their community. Thank you!

XK Jillian: I am in love with thes apartments. There are amenities such as a playground and pool for my nephew to play at. I absolutely love how quiet it is and how fast maintenance responds. The associate that showed me my apartment is named Alicia. She is so friendly and nice, I absolutely love how knowledgeable she is and how positive her attitude was.

arri winters: Worst apartment complex I have ever lived in and I would never suggest someone to live here for these top 5 reasons:10-15 parking spaces have been taken for a year+ by random crates.I’ve had three separate mold issues with my dishwasher, washer/dryer and bathroom sink.My apartment was so filthy upon move in there was black dust on the ceilings. A poorly fixed hole in the wall and two out of four doors didn’t even close fully.Maintenance will not notify you when they’re in your apartment (even if it’s not for a request you put in) and they will leave messes or ruin your belongings and management will just say there’s nothing they can do but apologize on their behalf. I had to buy security cameras just to feel comfortable.There are roaches, snakes, spiders, in and around the apartments. I’m so glad I move out soon but I’d be more surprised if they don’t scam me out of my security deposit, but the way they handle the tenants I will likely not receive it back. There are much cleaner places for a similar price.

Michael Tucker: This place is very horrible. It has mold. Also the air condition unit leaks real bad. The people above us. Makes so much noise. Late at night between 9 PM to 4am I have complained several times to the office and it seems like they don’t want to do nothing believe the place that they present on the pictures do not look nothing like that Whatever you do do not come here they were have you locked in a contract if you do decide to leave with all of these complaints they still want you to be obligated to pay two months of rent when you leave It’s nothing but a scam. I wish somebody would have told us. Before we came.

Tiffany Sandusky: Beautiful property and great staff!

Dena Layton: This is a great place to live. The staff is so friendly and kind. Highly recommend.

Brandon Marshall: Such a professional and friendly atmosphere! Very welcoming!

Juliet Paul: Needs more improvement on stairs and walk way especially the stains on the wood of the floors.

Yolanda Gunter: I am greatly disappointed! Please reconsider moving to this apartment complex because it is not a safe place to live. Unfortunately paying rent takes precedence over the safety of tenants. My daughter and others close to her unit have been living in harms way. Not a safe place!

Demetria Haddock: I lived at Morganton Place for 2yrs and loved it. The property manager staff & maintenance crew were great! I have no complaints. The neighborhood was quiet! Best part of the community was the Sauna in the gym!

Shoon lei Oo: please do not rent your apartment here. I have been requesting for maintenance repair for a month, they checked one day and did not come back for 2 weeks. When I went to talk to the office, they came and checked again. There is smell of mold in the master bedroom and cannot sleep in that room. I placed maintenance request to change the carpet for 2 weeks now. They totally neglect it. Although they equipped new dryer, my clothes do not dried with that. They said they will come and clean dryer's vent tomorrow. It is 3 weeks already. I sent email to the leasing office last week, and no one come and check for a week now.

Juliana Joseph: Please do not waste your money or time moving here. These people take their sweet time with everything especially maintenance ive asked for them to come look at the crack in the ceiling in my laundry room and nobody has come yet this has been over a week and a half now. I will be keeping all these pictures incase they try and make me pay for any damages that this apartment came with! I moved in here and noticed how poor some of the areas were built especially the kitchen and the fact that my floor already had a chipped part in it. I have yet to see the property manager a day in my life which im pretty sure they do not care because if they did they would make sure people are not moving into something like this. Ill be glad when my lease is over next year. I will not be renewing my lease this was a learning experience since it is my first apartment so I definitely will not be playing with my next one.

Brittany Fortune: Do NOT LIVE HERE. When you move into an apartment your supposed to do a walk around with them or if you take over a lease, at least give them a heads up your taking full responsibility for everything. But no these people did not do that, I lived here for three years and I'm so glad I decided to leave. They charged me for what the last attendees did and while I was living there half of the stove worked, we had leaks in our dishwasher that made the kitchen smell like mold and they didn't do anything about it. Move to Landmark Apartments the last few days with them has been amazing compared to the last three years with these people.

M: Lived here 3 years and this company always took great care of us. Always available when we needed something (which wasn't often since they take good care of their property!), even once on a holiday!Very polite. Rent price was amazing!!!!! The only reason we left was because we moved back home to another state.Other wise I would have gladly stayed 10 years! Best rental company ever!

Berry Harris: Positive:QualityVery good people to rent from. They are very responsive to your needs.

Danny L McStoots: Very great people ,will help you with your rental needs , family oriented

Lorinda Gerald: Critical:Quality,Value

Evie **: I lived here for little under a year (I terminated my lease early because I could not stand this place). The apartments were alright for the money we paid. The problem is the company. For example my move out date was on the 15th of the month, I went to pick up my remaining mail prior to the 15th and I noticed they took all my mail out of my mail box and did who knows what with it (it’s been two months and still no one can find my mail) and starting having the new residents use our mail box. Which is crazy because we still lived in the apartment. As of recently I noticed I have no received my security deposit back (I moved out 2 months ago) so I sent the managers an email, conveniently they were able to pull up a bill of all the things that “needed to be fixed”. It’s crazy how it took me reaching out for them to magically notify me of the “damages”.

Faith Rucker: Great place to live

Roblex2213: This apartment is overlooking the lake and this is a relaxing feelings. There is a kids playground and a well equipped fitness room for those who enjoy working out. The pool area has a wonderful view overlooking the lake and the apartment. The apartments are very clean and spacious and they have a reliable garbage disposal facility on the compound.

Carla McNeil @ Shoreham: Friendly Staff and beautiful complex

Jenny Cuellar: Quiet property with friendly neighbors. I love living here and the property manager Veronica is amazing! I highly recommend this property :)

Mellie The MUA: WORST apartment complex & rental company in Fayetteville, North Carolina. They don’t deserve a star AT ALL. They have absolutely NO maintenance. Things that were promised upon our move in day were never fixed during the entire year’s lease. I was constantly electricuted by the on/off switch in the master bedroom bathroom. After 4 months of BEGGING, they sent an electrician that removed the coverings to the outlets & let us know that the wiring inside of the walls are corroded & OLD - which is why we kept getting shocked. He also said that he would not be surprised if the complex burned down because of the corroded wiring. (He let us know our apartment was not the only one he had seen this way!) They also let a family go an entire month without heat, we learned from another tenant. They only mow the grass every 6 months. Trash is strowed everywhere on the property. Tenants throw furniture in the woods & the agency let's it stay this way. It's not a luxury apartment, like they try & charge you for. I'm paying the same thing now for a LUXURY APARTMENT. It's all a scam. The trash by the garbage is an automatic state code violation every week & stays that way. I confirmed this by submitting weekly photos to the state. Brick statue was hit by a car & is still leaning over. It looks very ghetto. By the way, don’t you dare trust them & put your rent in the office’s rent drop box, it will be STOLEN & you will be called a liar & expected to pay your rent over again; even with the Fayetteville Police tracing the money orders & having evidence of all the tenants money order’s from the drive box being stolen that month! The pool is NEVER maintained, even during the summertime. It also has a cover, yet it’s NEVER CLEANED or drained properly after the summertime. It looks like a cesspool year round. It’s disgusting & was so embarrassing. They don’t care about the conditions you have to live in. None of them would live like this, but refuse to fix anything or upkeep the apartment grounds. Please don't fall for the false advertisement.

Lakiisha Monroe: Great staff and beautiful apts.

Garry Hawn: How about draining the pool and clean the thing. Are you all breeding mosquitoes in that complex.......?!?! Inquiring minds want to know.

Kim Bate: We absolutely loved living there!! Wonderful staff, beautiful apartment, and very accommodating. I would highly recommend. We hope to move back and rent here again! 🙂

Nelly McLean: Havent looked at any lately but my friend said they are awsome so i will be looking soon

Usagi: I used to love this place because of Cheyenne but since she has left, I have come to realize why people move out so often. We have had so many issues with our AC and it’s incredibly difficult to get anyone to come fix it. It took MONTHS. They told me it "wasn't a priority". We now have water damage on our carpet from the HVAC. A year later and we still have constant issues with it. They usually tell us to turn it off for an hour and turn it back on. That doesn’t fix the problem. Our towel racks keep falling off the walls, the blinds are horrible quality and break. The floor in the kitchen was new but has chipped. We have water damage on our ceiling. Nails stick up out of the carpet and have cut my feet more than once. Another thing that is irritating is that I came to Hidden Creek partially due to the gated community. Unfortunately the gate is rarely working and has been that way since I moved in! It has been broken for months now and they claim it’s because “a car hit it”. Before that, they started only closing it during the night. Sometimes the trash compactor is not working so people have been piling up their trash. They give fines for leaving trash by the compactor when nobody can even throw trash out. We also get fined if our trash sits outside our door.The first year our rent was around $1000. This year it went up to $1350 and they increased our water bills. It’s not worth the price I’m paying.I will definitely not be renewing.

Armoni Johnson: My car was stolen 04/09/23. Called the emergency number and was sent straight to voicemail multiple times. Now thanks to them, I won’t hear anything back from the police department until 04/14/23. We (my husband and I) had the cops out here to the complex to investigate 5 minutes after my car was stolen. My case would’ve been underway if someone were here to take our call from the office.My husband and I have been putting orders in for almost 2 years now about the roof leaking and the A/C never working correctly. We have to keep putting money into it, just for both things to be fixed for only a week. Then it’s back to being broken.Just take your money elsewhere.Everything was great for the first 6 months we lived here.

Shawnee Chappell: Renter beware this place is not worth your money. I have nothing good to say about this place. The maintenance reuqest take to long to get fixed. Trash compactor breaks to often. Gate never works although you pay for a gated community. The apartments are very outdated. I couldnt wait untill our lease was up. We had horrible neighbors who were inconsiderate blasteing music all hours of the night. I reccomend you look for somewhere else to rent not here. I wish I would have taken the negative reviews into more consideration.

Mya Marie: I want to share my experience with maintenance! I called the emergency line because my heat stopped working yesterday and maintenance arrived within 15 mins. I appreciate you for arriving as quickly as you did, fixing the problem and for keeping my children and myself warm. You get five stars in my book.

New Leaf: The Maintenance manager Donnie gets a five star he was really cool and fixed my AC issue. He came at the time he said he would, he was polite as well as professional and informative! Thanks !

Chandria Boykin: When I first moved it, I loved these apartments. Cheyenne and Nicole both made the process simple and always made me feel welcome at all times. I lived there for 16 months but decided to relocate. I cleaned my apartment and left everything up to par. I even received a letter in the mail that I would be receiving my security deposit back. Problem is, I moved out July 2022 and I still have NOT received my security deposit back. I have called about 15 times, spoke to someone about 6 times, and left 3 messages. I have been in contact with 4-5 different people and still…NOTHING. I keep getting the runaround and I was even asked if IIIII gave them my forwarding address AFTER I told them I received a letter at my address saying I would be refunded. I’ve been getting the runaround with no results. They said it could be because they switched systems but I don’t deem that excuse acceptable at this point. LUCKILY, I didn’t have to pay a 1-2 months rent as a deposit because I would be more than infuriated. This is NOT how you do business and I’m very disappointed. I guess I will never see that again!

Kaitlyn Berry: This place is a joke, I’ve been living here for more than three years and have always had my ESA with me throughout. I turned in her paperwork when I first moved in and was not asked about it until the SECOND lease renewal. At this point they have you go through a third party site, which is not listed in your lease agreement, which I might add and also it crosses out anything about having an ESA. The third party site denied my dog and I have tried to be in contact with them, the regional manager and the VP of the leasing company; ALL HAVE BEEN NO HELP! They have my ESA letter and they’re doing nothing to help me on my end other than going through the third party site, they expect my healthcare providers to contact the third party site themselves. I am baffled beyond belief with the company with just trying to get money out of the individuals that don’t lie about having an pet because they need one. I won’t be renewing my lease here in the future.

Mae Avant: I enjoy my apartment and iam bless and iam just fine

Margaret Hawkins: I moved in a year ago. Ms. Nicole and Cheyenne were very welcoming and thorough. But since they left this place is the worst. I have complained several times about noise from my neighbor and no one seems to care when I report it. I was told to call the police. My dishwasher was broken and it took a month to get repaired. Maintenance does absolutely nothing but snoop in your house and steal and accuse you of breaking things in order to get paid. This is supposed to be a gated community! Well THATS A JOKE! It’s always broke, and you really aren’t safe. I’ve witnessed a shooting since I’ve been here and it seems for the money that they charge they would have security!!!! NOT! It states in the lease that there is a noise ordinance at 10:00, but that’s never enforced. Take it from me don’t move here!!! It’s all smoke and mirrors!!!

Coreen Dennis: I went there to confirm arrangements for a friend. Katelyn was very accommodating. We did a video conferencing and my friend was able to get all the needed information. I then took a look around. Grounds was well kept, residents were enjoying the pool, others were just chilling in the gazebo by the lake. I hope my friend will enjoy her apartment when she gets her.

degree downloading: Hidden Creek isn't worth the price they are charging for the place. The gates never work, mold are in the ceiling and you have to threaten to withhold money in order for them to come and fix it after a year. Hidden Creek isn't worth it. The noise ordinance isn't observed at the 10pm time and they don't care.

Brittany Berry: The leasing agent that moved me in was super sweet, but the apartment isn’t worth the price. The kitchen is outdated and the gate never works. They are also terrible with answering the phone.

Shalonda Ford: When I first moved in I thoroughly enjoyed living here. Now I am counting down the days until I can leave. I've made several complaints about my neighbor's noise level but nothing happens. It just isn't fair that I pay rent and I'm constantly woken up by blasting music at odd hours, domestic disputes, or having to endure wild parties yet nothing happens. My neighbors have zero respect for the people who live around them and I'm ready to go.

Zykayra Robinson: I’ve been here since 2020 and I have has nothing but a horrible experience. Maintenace SUCKS, i have had rain leaking from my ceiling for months and have been begging for them to come fix it becayse it was causing mold. After my dad threatened them they fixed it the same day by painting over it 🤦🏽‍♀️ I’ve had my dog paws scratched and punctured due to torn carpet and they took about 3 weeks to come fix it. The staff can be very rude and nonchalant to our needs. But when it’s something they want they threaten fines to get us to do it. Like replacing blinds, sitting trash out for 5 min, etc. My smoke alarm batteries were dead throughout the whole house And i was told that it wasnt an “emergency” so it took me going every day for them to come finally replace TWO BATTERIES. It literally took the guy 3 minutes to replace. The staff worker told me that if it was an actual fire then of course it would be more of an emergency… hidden creek is very overpriced for the performance given here.

Billy Bowermaster: Very friendly and helpful staff. Thank you Cheyenne

Latia Thomas: Critical:Quality

ashley antunez: DISGUSTING PLACE, DONT COME HERE! THEY HAVE MOLDED CARPET AND NATS IN THE FRIDGE WAITING FOR YOU! YUCKY PLACE!0/5 stars.

Deivonte Davis: Nicole was a wonderful person helping me get into my first apartment.

Lovely Livid: Pleasurable experience , to say the least! I was assisted throughout the whole process by a lovely assistant property manager by the name of Cheyenne Lewis. Her hospitality was impecable, along with her great since of humor 😂👌. 10 out of 10 recommend Hidden Creek Village Apartments as a home for anyone looking. Make sure to ask for Cheyenne if you want an enjoyable experience and process.❤️

Casey Smith: The staff at the leasing office were amazing and helpful. Nicole was great and explained everything.

victor matus (vam213): Having an investment property can be daunting and a bit scary. However, thanks to Cape Fear Properies and Kristin M., my experience has been very positive.I highly recommend this company if you are thinking of renting out your property.-Vick M.

Taurean Small: I guess my review was deleted but 1 star is what I'm givin this company for extending lease options on OCT 21 2021 AND then declining my application after i raised questions about the lease and rental amount after lease expired since they only offered a 3 months lease. It took 2 hours for this company to renig on approval ❗

Joshua Rosinski: Cape Fear Properties and specifically Kelly Blake have been great to work with. We have heard some horror stories about other property management companies and getting issues taken care. Kelly has always been prompt to respond and coordinated the action needed to be taken from a broken water spigot to our roof replacement. She has kept us in the loop while conversing with the home owners and we greatly appreciate her sincerity and attention to detail. Thank you.

Chun Nip: My folks have been utilizing Cape Fear Properties for years and they have nothing been short of excellent. Kelly was a wonderful addition to the team and has taken over the day-to-day operations in the best way possible. She actively listens to her clients and effectively communicates in a timely manner. If you need a company that you can trust, you will not be disappointed.

MaylottCruises: Positive:Professionalism,Quality,Responsiveness,ValueVery responsive, great job

Jared Kovacs: Positive:Professionalism,Quality,Responsiveness

Kevin Fernandez: Positive:Professionalism,ResponsivenessMitch is simply an outstanding agent - will go above and beyond!

Tany Castillo: Positive:Professionalism,QualityLove this company , we have are house rented with them and the experience has been amazing we are military over seas and our house is something we don’t have to worry about.

Ali S: Positive:Professionalism,Quality,Responsiveness,ValueMs. Kelly is such a pleasant professional. She is always responsive and treats her tenants with absolute respect and understanding.

Charlie Lord: Kelly Blake is very professional lady who goes above and beyond to help everyone.

Bryan Morgan: Very professional property management. They respond in a timely and thorough manner to any inquiry I have as a property owner. Property maintenance is tracked consistently and I fell well informed.

Laverne Robinson: Positive:Professionalism,Responsiveness

Janet Williams: I must share that Kelly Blake is an outstanding property manager. Whenever I need anything, it is always handled expeditiously and professionally. Ms. Blake is very responsive to the needs of those she serves. Ms. Blake also adds the human factor with her professionalism. I appreciate all that she brings to the job.Janet C. Williams

Blaine White: Excellent...I love their personal feel as a business. Would highly recommend their service. Blaine White, BA3K White LLC

Rita Henry: Positive:Professionalism,Quality,Responsiveness,ValueMs. Kelly is like a slice of heaven! She communicates with her tenants and helps as much as possible! I enjoy having her as a property manager and would recommend her hands down to any family member, friend or associate! Check her out☺️☺️☺️

Johanna Miller: WOW, one of the most stressful events in life, moving...uuuughhhhCape Fear Properties makes the entire process seem effortless. Their selection of available homes and staff are above amazing!!This is your one stop shop! Call them and let them make your next move, your best move!

Claire Grimm: We are so thankful that we can trust Cape Fear Properties to manage our home. We moved away 2 years ago and have been renting through them ever since. They have been so good with communication between us and our renters and I have helped us every step of the way. I would (and have) recommended them to my friends.

Amanda Wheeler: Positive:Professionalism,ResponsivenessKelly is AMAZING! Anytime I have had questions she is always quick and very responsive, which has been hard to find! She has gone above and beyond many times to help us! Would definitely recommend her and CF properties to anyone!

Clyde Sinclair: We have been working with West End for over a year now. During this time we have witnessed the time and effort they take to making sure their tenants accommodations and needs are met. The front office staff are very friendly and attentive. It's always a pleasure to interact with them. The maintenance staff are very well mannered and easy to work with. If there is every a problem that occurs we know we can count on them being prompt. They pride there selves in keeping a clean and well maintained property. I think anyone who decides to lease a apartment at West End will be very pleased.

Nick Antonelli: I am now into my second year living at West End of Fayetteville. I have absolutely have loved living in this community (my dog too). The location makes going anywhere in town super convenient and is very close to Fort Bragg. I visit the front office with my dog daily to get a treat. The staff Cortney, Jen, McKenzie, and Ally are super nice and helpful whenever I need help with something. The maintenance guys are very cool and are always fast to get things fixed and I always see them working on the property. The crew also puts on events that are fun, and also bring food trucks to the complex.The amenities are nice and make for a convenient living experience.Really nothing bad to say, but will change my review if anything major changes!

Jacob Thomas: Beautiful property, welcoming and super helpful staff.

Jennifer Clark: Tyler does an amazing job with the maintenance there. Need more people like him😊

carrington tyson: Amazing place! You can always count on the maintenance supervisor and his team to get stuff done in a timely fashion if there’s any issues! This is my paradise!

Pam Nealy: Love this place! The maintenance crew is always fast to respond and get things done. The maintenance supervisor is super respectful and always makes sure everything is done right.

Angelique Apple: This place is AMZING! Great amenities, maintenance is always so supportive, wonderful place to stay!

Holley Hall: Such a beautiful place! The pool is absolutely amazing. The best part about this place is the staff. The manager, supervisor, and maintenance team are the best around! 10/10 recommend!

Angie Perniciaro: Great management! Hawthorne is a super star management company!

McKenzie & Jacob Thomas: Beautiful community and great staff!!

Scott Gauthier: The West End at Fayetteville is a friendly and safe community. The management team is always working on some type of resident event. Monthly food trucks, pet of the month, arts and crafts, and seasonal events just to name a few. The maintenance staff is constantly maintaining and upgrading the apartment units. We wouldn't hesitate to recommend it to our family and friends.

Gregory Chen: Very spacious and comfortable apartments with great amenities and staff. Pet friendly as well. Highly recommend this complex.

Anfernee Gonzales: Beautiful apartments and very pet friendly. But the service is the best part Mckenzie helped me through the entire process and made everything simple and easy, and got me into my apartment the same day. 10/10 would recommend staying here 👍🏽

Tyler Denby: Just want to give a huge thanks to the maintenance crew and staff! Great jobs guys and keep up the good work! Happy holidays to everyone as well!

Nikki Chavis: loved the pics and reviews...thnx everyone!

Diana: Beautiful community and amazing amenities. I always feel like I am visiting a resort when I visit the community center, fitness center and pool. Conveniently, they have a package hub in the community and electric vehicle charging stations. They host events that bring the community together. The team in the office and the maintenance team is amazing! Conveniently located and it's gated!

Chase middleton: Very helpful staff, Mackenzie answered all of our questions and always had a good attitude.

Matt Larson: Honestly the staff is great and so friendly, and just signed a new lease for my second year. Love the gym and pool and dog parks.And how close it is to base

Alex Tinajero: Although my wife and only lived there for 3 months, we truly enjoyed our time there. The apartments are huge (compared to the west coast), and the staff is nothing short of amazing. They go above and beyond to ensure that things get fixed in a timely manner and will answer any questions you may have. The complex is quiet and gated, so for those that are looking for somewhere safe to live in Fayetteville, this is one of those places.Thanks for everything West End!