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1. Bank of America (with Drive-thru services) - Fayetteville
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· 84 reviews
503 Cross Creek Mall, Fayetteville, NC 28303, United States
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Antonio Romero: BAD SERVICE AND NOT PROFESSIONAL PEOPLE NOT PROFESSIONAL BE CAREFUL PEOPLE
OldApocalypse: Probably the fastest and most pleasant I've had a large withdrawal be. It was also immaculately clean and the clerks were friendly.
Ty Simon: Generally, customer service is horrible. I have experienced decent service on occasions, but mostly, service is horrible to the point I am strongly considering closing all my accounts with BoA. This branch need to get better organized or simply close. At this point it adds no values, other than location.
Akeyla Boyens: Scammers! Bank of America should be shut down they will close your account with out notice and hold your funds and will not try to help you get it back/ bank with anyone else not this company
Jenny Crisostomo: The fact that they only have one teller operating and the line is to the door. There should be a teller at every window when it's this busy.
Angela Thomas: Terrible bank. Bad customer service. Over priced for business account fees
Alexandria Bracanovich: Just used the ATM. It was fine.
Chanel Vintage: One of the few banks that are open on Saturdays! I love it!!
Weylin Sandlin: Terrible 10 people in line and 1 teller working. Business line teller is literally blowing bubbles with no customers.....manager is walking around joking with other employees who aren't helping anyone.
Andrew McDuffie: Been trying to call and verify a check for 2 hours now. They picked up the phone and hung it up.
Erika Haynes: They NEVER answer the phone!!! The time we went in there to speak to someone (couple days ago). The guy in the first office on left when you walk in was falling asleep as he was talking to us. When he was typing stuff on the computer he fell asleep in mid type. I felt bad but that's unprofessional.
Kevin Sanchez: If you are going to deposit a check from a different account just be ready for them to delay it for Two weeks for “fraud purposes “ depending on the color or your skin it will be a higher percentage that will likely happen to you. The person in the front is really rude when “trying to help” just save yourself the trouble and the ahead ache
D 92: Drive through teller wait time is horrible. Filled out my deposit slip sent my check with my debit card. Teller sends back my check and said I didn’t put a account number and also no debit card. I had to remind her the debit card was sent.
Alf: in my opinion they are completely incompetent, never had such a hard time opening an account in all my life they don't want poor people to have accounts but instead payday loans and check cashing places
Holly Britton: Typically wait no less than 45 minutes to over an hour in the line to do a simple deposite through the drive through. Usually only 1 teller working 3 lines of cars. Limited hours open and a very long drive from Linden. I dread going to this bank.
jae yu: WORST BANK!!!!!!
David Elko: Worst bank ever one teller and the line zing zangs all through the building, I can't do my banking, I can't spend an hour standing in line
Terry Atwater: This location is closed
Marie: Amber helped my 18 yr old open his student account and was very informative. She was very thorough. I can't speak for anybody else but I recommend doing business with her.
Seth Blanck: I needed to deposit a cashier's check. I was in and out quickly.
Charlene A Bugg: I love bank of amaerica. Don’t be so rude, customers!
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2. Bank of America (with Drive-thru ATM) - Fayetteville
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· 30 reviews
2901 Village Dr, Fayetteville, NC 28304, United States
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Sarah Hines: They were pleasant professionals and let me in at 4:05 after closing
Erin Campbell: Every time I go into Bank of America on Village Dr they don’t have working drive thrus even though online it says they do….today the lady told me the drive thru windows haven’t been open in years!!! The line inside is always out the front door and only 1 teller working at the windows….they always have more available but they’re ALWAYS busy doing something else rather than helping customers at the window! Every time I go thru the atm one of the atms is down…..one actually ate my card and my deposit and it took aver 10 days for a response and for me to get my money back! I am very very disappointed…..still deciding if I want to take all my money out, close my accounts and go somewhere else!! Ridiculous!!!! So frustrating!!
Carlo: Very friendly and accommodating staff, had a very pleasant experience.
Celicia Rosario: I decided to visit this branch despite the low rating but was pleasantly surprised by the service! While there was only one teller and a little line, the wait was not bad and every other staff member was helping a customer. The staff was very nice and helpful and they were able to help me with two of my concerns effectively and respectfully. I’d visit again.
norma deaver: My Daddy has account with Bank of American Im not sure how long he’s had the account but He just now got a statement saying he has 216.00 in the account and they are taking $12.00 service fees! I brought him to North Carolina from Florida 4 months ago so they have taken 12.00 every month and he forgot about the account, there know telling how much more money they have taken from him. Is this how Banks make there money now taking a from older people that can’t remember things🤬
Megan Schultz: Valerie was very respectful and helped us out with our banking needs. Great location with nice employees.
oshea 2k: I was promised half of a deposit next day and the rest Friday, today is the next day…I have important stuff to take care of and no funds available … Any BOA branch I go into the tellers are rude and misleading after Friday I will close my account and never return
Paula Manggau: I visited this branch Village Drive despite all the poor reviews but to my surprise I experienced the opposite, excellent customer service from the time I entered the bank till the process of opening the new account completed. Mr Kim (financial center manager) and Ms Latia Cater (Associate) have done the great job assisting me and answering my endless questions especially as a newbie with foreign passport holder I opened the account and apply for credit card with ease. Ms Carter also returned my call when I needed some clarification. I'm very happy banking with this branch
Martina Matthews: Not enough staff and unfriendly. One teller in the inside with 10 people in line. Marisol and J are rude to customers and very unprofessional.
Nichole Rivera: Deserves 0 stars LAZY PEOPLE they could have cashed my check but sent me out the door because they were TOO LAZY to call the number on the check!
Janet Little: They have one teller and no drive thru. There were 6 other employees at the bank and not a single one went to help the 1 teller, even though the line was outside the door. I understand if they are understaffed, but there were plenty of employees available. I have been waiting in line for 30 minutes already and I’m still only second in line.
Eddie Vinson: I hate this bank and especially this branch. The bank of america on Ramsey Street which is permanently closed still has atm and it ate my card and wouldn't give me any of my money. So I went to this branch about 230pm and employees were inside but said they're closed because of bad weather although roads were clear with no precipitation. So I have no access to my money because i don't have atm card. One day the whole outfit will go out of business and I will laugh because they brought it on themselves with poor customer service and greed.
Daniel Tyler: What's the point of being a bank when you can't cash your own check. 5000.00 is nothing to a bank but yet it's past the limit that they can cash. They need to close the doors
KAYLA Johnson: August 2029
Robert Hawkins: Good customer support and not a long wait
Charles Owens: Very slow
L Uscala: very bad service!!!!!!
Clara Abreu: Walked in to this location for notary service. They told me it was a 45 minute wait so I left and decided to make an appointment online. My appointment then was at 12pm the following business day. We arrived at 1210pm because my husband could not come out of work earlier. There was a very nice black American lady that was going to check us in but then this white lady with glasses interrupted her and said if we were 5 minutes late we missed the appointment and had to wait 45 min (same lady who told me to wait 45 min days before). I told her we still had some time before our appointment ended but she was on denial. This lady’s Customer service is horrible I felt discriminated. I DO NOT RECOMMEND THIS LOCATION AT ALL.
Kristina Brickey: I will never go to this bank again. The workers take their breaks at the peak times; between 11:30-2. If I don’t get there 2 hours before or after then you won’t get help because you better believe that there is a line AND they barely have workers. They tell me to come back and when I do it is always the same thing.
Shanell Jones: This is the worst Bank of America. Very rude and nasty workers. Undercover boss needs to come and see exactly how this place treats its customers. They also act as if they’re not knowledgeable of their job requirements such as how to deposit money into an account which I thought was very simple. Next time I’m getting the names of every employee that should be fired but hopefully I’ll never go to this location again.
Wayne Goode: Was one minute to closing and they would not let a brother in...gots to change banks...
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Bank
3. Bank of America (with Drive-thru ATM) - Hope Mills
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· 19 reviews
4747 Cumberland Rd, Fayetteville, NC 28306, United States
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4worldlovers: 
Investing in securities involves risks, and there is always the potential of losing money when you invest in securities. You should review any planned financial transactions that may have tax or legal implications with your personal tax or legal advisor.
Securities products are provided by Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S", or "Merrill"), a registered broker-dealer, registered investment adviser, Member SIPC, and a wholly-owned subsidiary of Bank of America Corporation. MLPF&S makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation.
Bank of America Private Bank is a division of Bank of America, N.A., Member FDIC and a wholly owned subsidiary of Bank of America Corporation. Trust and fiduciary services are provided by Bank of America, N.A. and U.S. Trust Company of Delaware. Both are indirect subsidiaries of Bank of America Corporation.
Investing in securities involves risks, and there is always the potential of losing money when you invest in securities. You should review any planned financial transactions that may have tax or legal implications with your personal tax or legal advisor.
Securities products are provided by Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S", or "Merrill"), a registered broker-dealer, registered investment adviser, Member SIPC, and a wholly-owned subsidiary of Bank of America Corporation. MLPF&S makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation.
Bank of America Private Bank is a division of Bank of America, N.A., Member FDIC and a wholly owned subsidiary of Bank of America Corporation. Trust and fiduciary services are provided by Bank of America, N.A. and U.S. Trust Company of Delaware. Both are indirect subsidiaries of Bank of America Corporation.
Baybee: ATMs are at this location but is touch screens do not work waste of time don't even go to these ATMs they have been broken for months Bank of America is going downhill
Patricia W: Extremely RUDE. Manager basically didn't want my business and she let me know. I am a businesswoman, looking to invest in multi family in the area. I intend to call the district manager and report the extremely unprofessional behavior. Too bad...thousands of dollars of potential business lost eith Bank of America. I intend to close my business account with them.
Will Johnson: Not great. Service is cold and just kinda... well this is what it is what else do you want.
Courtney Ryan: I love Ms Miller. The customer service isn't bad but the long lines and wait are soooo unacceptable. How on a Friday the 1st. They only have 1 teller. While the manager gets an attitude being asked if she could step in help. As a business owner and manager my top priority is to accommodate customers. I guess they feel like since we need the bank regardless and its the only one in the area than they'll get our business no matter what. Yes some people could online bank and use atm services to shorten lines but wouldn't it better the establishment if they were to show and teach the older generation to use those items? The manager always seems to be typing on her computer. Why cant she send a banker to the tell station and she accompany other issues that require more assistance? I dont have issues with BOA just this location only.
Donald Suitt: Always been helpful, loved the service I have gotten.
CHris R: Worst branch ever ! They don’t know how to treat costumer !!! Hello , is for costumers you have a job .... if you read this !! Is better to drive 5 min to the close branch
Merry Gale: Went over and above expectations
Fashion Designer: There’s never a supervisor here when I need them
Sad Girl: This is the worst and rudest bank I've ever been in. I have to use Bank of America a few times a year and I would rather drive way out of the way to the Cross Creek location than to have to go to this which is less than 5 miles from my home. I have never had one teller who was not rude and the manager is the rudest of all. It is a shame they are allowed to get away with the way they treat people.
Pearl Paradise: Serves its purpose! Bank is a bank!
Glorified Through God who strengthen us: Always have a response to any questions asked and a respectful staff!
Justine Rich: Always very helpful and all the employees are so nice!
Diego Andrade: There are a lot of offices and only two representatives handling a lobby full of people.
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Bank
4. Wells Fargo Bank - Fayetteville
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· 44 reviews
4549 Raeford Rd, Fayetteville, NC 28304, United States
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KING Tyson: SLO mothi
Anita Washington-Rice: ☹️
Demetrice Drain (Dee Dee): I have been a customer for many years very satisfied with their Customer Service in person, phone and online.
Tanvir Islam: This brunch has always some problem and manager also don’t want to fix things just have a attitude they don’t care
Karla Blanco: Waited in line about 20 minutes I have waited longer but was told to go back around the line if I wanted to use a deposit slip.
Mz Nessa Carmona: I lost my debit card and needed it replaced, I called to have the car replaced on 7/24 /21 I have not yet to receive the card, 7/31/21 when I call on the 7th Day the guy tell me oh it's lost, you will have to reorder the card again, okay so now you got me 7 days without a card and then I got to go seven more days without a card I'm highly furious and upset with this Bank.
Alexander Rivette: Rude, woman at first desk kicked me out into the rain because if their silly occupancy rules
Anne Bynoe: We really like Wells Fargo Bank on Raeford Road in Fayetteville NC. I drive my nintey=one y.o. aunt to Wells Fargo. All the employees (those who work the drive=up window as well as those working inside) are nice/knowledgeable back tellers. Ms. Patricia usually works at the drive up window, she is the absolute best! She is so kind, so sweet, all the while taking care of your business transactions. She's the best!
Jenny Crisostomo: I never had a bad experience. The staff has always been so helpful.
Tasha Eugenedavis: Terrible every time I go there! Tellers are very slow and don't move with a sense of urgency!
Dani Lynn: Need to update their intercoms. Had to repeat myself multiple times.
Nichole Samuel: I love the people that work there very patient and helpful.
Julia DiMedici: DO NOT come here, waited almost an hour to get a transaction done that takes less than 5 minutes to do. The POOR WOMEN working was all alone taking care of three lanes of customers during a pandemic!!!! Management doesn’t know what they’re doing and I’m sure all the customers in the drive thru get mad at her when it’s not her fault. Even when the lobby is open they’re super slow. SAVE YOURSELF the frustration and your time!!! Go to Westwood they’re much quicker. Also don’t take your anger out on the teller she’s trying her best and was very kind and apologetic in regards to the wait!
Mark Mcvickers: I sat in the drive through line for 30 minutes at the Raeford Rd branch to be told they could not let me deposit a check into my account because it was too much (198k). I was told the branch manager would have to approve and he was not there. So I drove to the Westwood branch and they gladly took my deposit. Thank you Westwood branch!
Sylvia Furgurson: Yes my name is Sylvia Frugurson and I just sat in line for 45 minutes only to be denied svc .T wanted to make a with drawl from my personal account .Teller Patty denied my svc because I did not know my account number.Is this something new now my rent is going to be late and I am a valued customer.Thank you
TF “Conscientious Consumer”: This is a miserable financial institution. I echo all the other 1 star reviews posted. Worst service ever! They are extremely slow w/ no coordination amongst staff and seemingly unconcerned about lengthy wait times. Not an isolated incident...this is EVERY SINGLE VISIT TO THIS BRANCH! Absolutely awful! The only reason I come here every month is to make a simple deposit into a member's account and I kid you not, I expend no less than 40 min just to do that EVERY TIME regardless of day of the week/ time of day. This branch is seriously starving for true management refom and it is evident by the poor customer e experience. DO NOT BANK HERE...AT ALL!!
Desy R: Ms patty is always nice at the drive through but she talks a lot, (if youre in a rush I feel sorry) she always tries to give me a 10minute lesson on the mobile app which I am very familiar with already. The tellers inside however aren’t as nice as her, & the wait times are awful.
Karla Jimenez: Worst branch ever went there for a simple verification letter for my job and got turn away because they close at 1 but I got there at 11:40 and there was only a couple of people waiting. They always do the same! Definitely time to change banks!
Glenda Strickland: They are friendly but Ms Patty is Awesome
Brian Aurand: Worst branch ever. Been here twice and took over twenty minutes each time and only 3-4 people in front of me. The tellers or whatever they are just wander around. I have no idea what they do. They literally just look at you but never offer to wait on you.
Keeara Jackson: Horrible experience. Couldn't help me at all. Did one thing for me one day and refused to service me the next. Can't keep the same rules for everyone. Ridiculous.
