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1. Fidelity Bank - Fayetteville
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· 25 reviews
2911 Village Dr, Fayetteville, NC 28304, United States
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4worldlovers: 
We have several easy ways for you to contact us. Whether you have a general question about your account or need to speak to your banker, we’re right by your side every step of the way.
Enjoy the convenience of keeping your money close to home with an independent community bank that’s focused on what’s important – our customers.
For over 110 years, our mission has guided us to do what’s best for our customers and to build lifelong relationships. As a bank rooted in our community, we understand that banking local means doing business with helpful people you can count on and trust.
We have several easy ways for you to contact us. Whether you have a general question about your account or need to speak to your banker, we’re right by your side every step of the way.
Enjoy the convenience of keeping your money close to home with an independent community bank that’s focused on what’s important – our customers.
For over 110 years, our mission has guided us to do what’s best for our customers and to build lifelong relationships. As a bank rooted in our community, we understand that banking local means doing business with helpful people you can count on and trust.
Ellen Harris: I opened a savings account and a safety deposit box at this bank. I placed money in the savings account in order to pay for the safety deposit box given I was only going to temporarily be in Fayetteville for short time. I kept very valuable items in the safety deposit box and when I moved the next year, I went into the bank and closed my savings account and the safety deposit box and took all of my valuables. I was one key short (gave to my son who had already left) and was told that I had to pay a fee for the key. I paid the teller cash for the fee. I thanked them and literally flew out that day. A few months later I get a call from a representative at the bank stating that I still have the safety deposit box and need to pay the annual fee. I explained the above to the representative. To no avail, the representative literally let me talk and when I was finished went back to saying I had a safety deposit box and the keys. I am so frustrated with this bank and If I could give them zero stars I will. I even recommended that they review camera footage. Still her main object was to make sure I understood that I still had a safety deposit box and needed to pay the measly $55.00 annual fee.
Jessica Leggette: If I could give this place zero stars I would. The staff appears to be that fake nice. There is nothing genuine about the staff except one person. If you are not the right color or have the right amount of income DON'T BOTHER WITH THIS BANK!My fiance warned me after I had already opened the account that he had a racial discrimination suit against Fidelity when the bank was located in Philadelphia years ago. *Lesson Learned. You've been warned.
All American: The staff is always so friendly and helpful.
Kevin Dibb: Love Fidelity bank of NC.
Edward Gaines: I love my Customer Service Agents at Fidelity Bank (Village Drive, Fayetteville, NC. Kim was my agent and working with her has made my banking financial matters smooth and a very good experience. She went above and beyond to ensure I had all the information required to make the right right decisions in by banking matters. All other agents are very friendly, upbeat and professional as Kim. I would have to give my experience with Kim and associates a five star.
Marge Betley: Wonderful customer service! My husband and I have lived in a lot of cities and have rarely had such consistently excellent customer service. Informative, helpful, and always willing to go above and beyond. Everyone there is terrific, with a special shout out to Jessica and Andrea.
Vimal Sodhi: Most outstanding customer service. I wish they could pay some interest too! Great bank. Everyone there deserves six stars
Robert Gantt: They treat you like family!
Sherry Loving: The previous reviews were NOT wrong. Went in to open a new account. Jessica was quick, professional and so very friendly. Glad I chose Fidelity Bank!
Michelle Sessoms: By FAR the BEST bank! I have been with the Fayetteville branch since 2017 and I have never been disappointed! They truly care about their customers and always go above and beyond to help me. Hard to find customer service like this in today's environment!
Connie Brooks: Fidelity Bank is definitely the BEST bank in town! I have done business with many banks in this town over the years but none can measure up to the superb excellence that this bank has demonstrated. From the front to upper management, they all go the extra mile to make the customer feel special. I have 2 businesses in this town and when this pandemic hit and we could apply for the CARES ACT Jim and Kim were quick to expedite my applications and the the funds were deposited into my account within days. I have other colleagues that are dealing with “other” banks and they have yet to be funded! To the awesome team at Fidelity in Fayetteville, thanks for being the best bank in town. Please don’t ever change! I love you guys!❤️Connie Brooks-Fernandez MD
christina godfrey: Not enough stars for this branch! Their customer service, loyalty, dedication, hospitality are impeccable. Always a smile.They are not an average bank. They know you by name, they know what you need, and they call you when something may be beneficial to you. I have been with this bank for many many years, gone thru a few financial situations and they have always been there for me...guiding and advising. Thank you all at Fidelity Bank, Village Dr Fayetteville NC. You are the best and much appreciated. May God bless you and keep you safe and healthy.
alana miller: This bank shows what good customer service is supposed to look like! I was so upset with my bank that I opened a new account with Fidelity. Jim Sebring helped me get a new account set up in the middle of a COVID pandemic. They I needed help applying for the small business load. They looked over my paper work, got it submitted and in less than 24 hours I was approved and the money in my new account. AMAZING!! Super nice people! I highly recommend them!!
Brandon Gillis: Fidelity Bank really did "right by me" and my small business! Special thanks to Jessica Alarcon and Jessica Wilson for making account set up so effortless. Running a business is challenging enough so the excellent support from these two was a blessing. Looking forward to growing my business with Fidelity's small business offerings and glad to escape the "Big Bank"'s ridiculous fees!!
Sharon Robinson: I don't I know if it's because this bank doesn't have many clients or what but they are constantly calling, and hounding. I get paid only once a month from disability which isn't much and a lot of times it causes me to have to overdraft funds. The bank knows the money will be back at the first of the month but yet it's always an issue. And there is always an issue with the automated bank number as well. Unless you have a lot of money stay away from this bank.
M L: Please train tellers to effectively communicate what services you do/do not provide to “non-fidelity” customers before telling them to come inside to make their transaction.I was told that they did not issue money orders via the drive thru teller lanes and that I would have to come inside and nothing else.I go inside only to be told that they don’t issue money orders to non fidelity customers. Period. I said, okay that’s fine. However, when any person, fidelity customer or not, makes the recommendation that they should have been told that Fidelity only issues money orders to their customers rather than simply to come inside I believe your management would find it more professional if you replied with something more constructive than, “Well I’m not the one who told you to come inside.” and “You can just go get a money order from Walmart.”I want to clarify that I don’t have a problem with Fidelity’s policies. Great bank, this was simply an instance of a rude teller representing them today. Employees who use their company’s policies as validation to be rude to potential clients is bad business.
Ben Stout: Jim Sebring and the team at Fidelity are all class acts. They have excellent customer service via all platforms and make you feel like a valued customer.
Efrain de la Cruz: Absolutely the best bank in Fayetteville. I just retired from Army and had a difficult time closing on my house with other banks, by the grace of God we closed. The following week I went to Fidelity Bank for a SBA 504 loan which got approved with a low interest business loan faster than my home purchase. Jim, Kim and team at the Fayetteville, NC branch are awesome dedicated people. I Strongly recommend you check with Fidelity Bank when comparing bank loans. If they cant do it...it cant be done!
Fronte Unito: Great staff, eatabliehed business account within seconds... Truly recommend
Haley Kernells: This bank is fantastic the staff is outstanding! Great customer service always greet you with a smile and willing to help with anything needed! All around spectacular bank!
Nicholas Lagrange: Denise and Theresa are always a pleasure to work with! I always recommend this branch for anyone with banking needs.
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2. First Bank - Fayetteville, NC - Fayetteville
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· 12 reviews
2818 Raeford Rd, Fayetteville, NC 28303, United States
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3. Truist - Fayetteville
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· 32 reviews
3817 Morganton Rd, Fayetteville, NC 28314, United States
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4. Wells Fargo Bank - Fayetteville
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· 12 reviews
200 Green St, Fayetteville, NC 28301, United States
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