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Parrot Bay Pools Hallmark Spas, Pools & Billiards

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1. Parrot Bay Pools - Harnett County

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· 234 reviews
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Parrot Bay Pools: what do users think?
Mostafa Abou-Auf: I recently had the pleasure of working with Parrot Bay Pool Company to have a pool installed in my backyard. From start to finish, the experience was incredible. The team at Parrot Bay was always available to answer my questions and address my concerns. Their customer service was top-notch, and they went above and beyond to ensure my satisfaction.Special shout-out to Christine, who patiently went over every bit of the project with me. She took the time to listen to my ideas and helped me make choices that fit my needs and budget. Her professionalism and expertise were invaluable throughout the process and were crucial to the success of the project.The crew that installed my pool was professional, courteous, and highly skilled. They took great care in ensuring that everything was done correctly and to my specifications. They paid attention to even the smallest details and went the extra mile to ensure that everything was perfect.Communication throughout the process was outstanding. The team at Parrot Bay kept me informed every step of the way, updating me on the progress of the installation and answering any questions I had along the way. I was never left in the dark, and I always felt like I was in the loop.Finally, the speed of installation was impressive. The entire process was completed in record time, and the quality of the workmanship was exceptional. I couldn't be happier with the end result — my pool is absolutely stunning, and I know that it will provide my family with years of enjoyment.Overall, I would absolutely recommend Parrot Bay Pool Company to anyone in need of pool installation or maintenance services. Their customer service, crew, communication, and speed of installation are all top-notch, and I can't imagine working with anyone else now that I've experienced their exceptional service firsthand.Thank you for everythingService:Spa hot tub installation
GiGi Weaver Robles: I can’t say enough good things about Parrot Bay Pools! I am out of their normal service area, in Swansboro, NC. Christine came out and we were installed and waiting on concrete within 30 days!!! Total finish time after concrete and final clean, just under 60 days. They always showed up on time and were always professional and courteous. Feel free to call me or come look at my pool if you are local to me. I purchased the I34 fiberglass River Pool, heated with saltwater.Service:Swimming pool water feature construction
Zoraida Padilla: PLEASE READ!!! If you are looking for honesty and good business this is definitely NOT the company you want to hire for your pool construction. Christine was very nice to come to my home and take the deposit from me but now that I am not able to get the loan approved they informed me that they will NOT refund my deposit. I have talked to other pool companies and Not only they offer better prices, but also they will not keep your money. I am writing this review because I do not want this to happen to anyone else. Is just NOT RIGHT!!!! So many things can happen before you start a project like this and $7,000 dollars is a lot of money to just give away.The Owner just Replied and is NOT TELLING THE TRUTH!!! I was Not Pre approved. The Permit is $150 dollars. I just purchased my home in January 2023. No one told me to handle my funding before taking my $7,000 Deposit. That is a very EXPENSIVE Effort from you guys. IS JUST NOT RIGHT!!!! You can not just take peoples money like that. You have not done anything for my family. Other than take advantage of our trust! I am the one that has been trying with different companies to get approved. I have all the paperwork and will also make it public. I have all the Text messages to Christine. I have done Everything in my power to get approved. They Pre approved and when it goes to underwriting they Do Not approve it. This is NOT my fault. You guys have a system to take advantage of People. That is just not Right. All you are saying are Lies and excuses to not REFUND the money like you should. I understand maybe taking the money from the permit which is the only thing you guys did. Other Pool Companies the customer does the permit themselves. But taking $7000 dollars from a Disable Veteran is just NOT RIGHT!!!! I will be posting all the paperwork with dates, text messages and Everything I have done to try to get the funds. Is NOT my fault and People need to know the TRUTH!!!! Is NOT fair for your Company to take advantage of the Good Will of Customers.PLEASE!!!!! GO to YELP!!! This company is taking good peoples Money! Someone Should Stop them from doing this! Please, Please consider other Companies...Service:Fiberglass swimming pool construction
Bill Thurmes: Positive:Professionalism,Quality,ResponsivenessHad a great experience with the whole process. Customer service was top notch from the seller Christine to the pool install team.Service:Fiberglass swimming pool construction
Jodi nicklas: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueI would give this company 10 stars if possible. Extremely professional and overdelivered in every way. Excellent communication and wonderful people
Cheryl Canders: Positive:Professionalism,Quality,ValueThis is a great company to work for. They care about the customers and the staff!Service:Fiberglass swimming pool construction
Tasha Smith: If you are on the fence about a fiber glass pool company, use this one.They are extremely knowledgeable and have the best products (with a warrantee) on the market. We signed our contract in May and our pool was installed by July. The pool is stunning and so easy to maintain!They continue to give us support whenever we have questions, and I cannot say enough good things about Parrot Bay pools.Services:Fiberglass swimming pool construction,General construction,Inground pool installation,Design
Chelsy Crawford: Services:Fiberglass swimming pool construction,Inground pool installation,Design,Swimming pool water feature constructionPositive:Professionalism,Punctuality,Quality
Cortney Felix: What an incredible team!!This year I decided to install a fiberglass pool and contacted Parrot Bay pools as a possible contractor. From the very first conversation, I knew I would be in good hands! The sales team took the time to answer all of my questions and helped me to decide on features and equipment, advising of both the positive and negatives of each choice.As my installation date approached, Parrot Bay sent out a representative to explain to me what to expect during the installation process and to answer questions. They took the time to really ensure that I understood exactly what was about to happen with full candor. I could not have asked for anything more.The actual installation process was so fast! 6 weeks from start to finish. Seth and his team were constant professionals and a joy to work with. Kayla was as equally patient and knowledgeable with pool school.Was this an incredibly messy process? Yes! However, Seth and his team were so careful to preserve as much of the yard as possible. Always respectful of my property and my neighbor's property.If you are considering pool work, I cannot recommend Parrot Bay enough. This team has mastered leading customers through a very stressful situation with as little turmoil as possible. Thank you, team! I appreciate the beautiful work that you did.Service:General construction
Jonathan Williams: This is/was my first time ever purchasing a pool and after doing my research on several pool builders, I settled on Parrot Bay Pools. The material they build their pools, the backfield material they use was a selling point for me. However, Christen was the main reason why I purchased my pool. She was awesome and always kept the line of communication open with me. She helped me from start to finish with the process. After my pool was installed Super Man Jeff came and showed me a lot of how to maintain my pool and answer's all my questions regardless the day/time. Jeff has stopped by on occasions to ensure I was ok and my pool and equipment was operating as it supposed to. All I can say is Thanks Christen and Jeff for be great work with.Services:Inground pool installation,Spa hot tub installation
Dwayne Devane: Positive:ProfessionalismThe team is amazing!! Very helpful and will respond back to answer any questions instantly. I couldn’t have picked a better company to build my pool!! 👍🏾Service:General construction
Christine W: Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Mimi Hagan: This was our first time having a swimming pool installed. I was more about design my husband more about budget but wanted to do it the right way. Anyone buying a pool for the first time, it will always have some bumps but overall this project was amazing and done in record speed. I am so excited. We started in July 2022 and finished in August of 2022. We were lucky to find the pool design we wanted with Parrott Bay and they were able to get it delivered quickly. The concrete was done in a timely matter and we had some special designs we wanted with our patio but it turned out beautiful and we could not be happier. We swam in the pool yesterday and had appetizers by the pool before dinner. We are enjoying our outdoors so much now. If you are looking for an in ground swimming pool, then definitely consider Parrott Bay Pools. Christine and Reed will steer you in the right direction with all your needs.Services:Fiberglass swimming pool construction,General construction,Inground pool installation,Swimming pool water feature maintenance
Nicole Crocker: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWe were so happy with the whole Parrot Bay Pool experience!! We want to thank Reed and his team for being courteous, professional, and so easy to work with. Thanks for making our dreams come true!! We highly recommend them!!!Service:Inground pool installation
Jimmy Orban: Positive:Professionalism,Quality,ResponsivenessWe had a phenomenal experience with Parrot Bay! From the start we had a team available to answer any question we had throughout the process. Even FaceTiming with us on a Saturday! Would recommend to friends or family.Service:Inground pool installation
Cecile Berruet: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWe had such a great experience with Parrot Bay , we love our pool.Reed was our pool contact, we find him very knowledgeable, efficient, always ready to answer our questions, he made our pool experience a breeze.Service:Fiberglass swimming pool construction
Jason Barnette: When we started the process of researching pool companies, we didn't know what to expect since this was new to us. We vetted out four companies and decided on Parrot Bay. We set up a meeting with Joe to get the process started. He explained the process and we were really excited that the pool we selected was in stock. We were assigned a project manager, Reed, and received a "dig date" in around a month. Reed did a great job in answering all of our questions and coming by anytime we needed him. Big thanks as well to Kyla and Jeff. Kyla came out several times to make sure we had crystal clear water. Jeff came out several times as well to tie up any lose ends we had and to move our backwash drain. The overall experience was great and we have already recommended a friend to Parrot Bay. Great job team!Services:Fiberglass swimming pool construction,Inground pool installation
Albert Finocchiaro: Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueParrot Bay Pools was phenomenal. Reed was our guy that organized everything, and he did a great job. There's a lot that goes into installing an inground pool, and Parrot Bay sends a team of people to get the job done. Every step of the way there was someone to answer a question or come check something. Reed and his team are great at what they do, they are always responsive to questions, and keep you informed every step of the way.For a quality pool installed in a reasonable amount of time, call Reed and his team at Parrot Bay.Service:Inground pool installation
John Barefoot: Positive:ProfessionalismSo pleased with how Reed and the team at parrot Bay Pools completed our project. Our boys are 2 and 4 and will have a lifetime of swimming at home now. Thanks for the quick turn around and prompt responses team!!!!
Michelle Williams: Parrot Bay has gone above and beyond our expectations. Started with Nick from sales who was honest and upfront with costs, then moved to Reed, the PM, who not only met all our expectations but went out of his way to come out anytime we had questions. (He is also pretty funny too) Then the install guys. Seth and crew. Top of the line! So nice and they let my hubby hover while they did their work. :-). We even recommended them to our BFFS who are now starting on their pool. Wish I could give more than 5 stars.Service:Inground pool installation
Jason Lee: We had a wonderful experience with Parrot Bay Pools. They exceeded all our expectations and installed our pool in a very timely manor!!! Reed did an excellent job assisting us, answering ALL of our questions, and remained on site during the construction just in case we had other questions. Kyla did a fabulous job teaching us all about the pool equipment. We would highly recommend going with Parrot Bay Pools!!!Service:Inground pool installation

2. Hallmark Spas, Pools & Billiards - Fayetteville

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· 185 reviews

2911 Fort Bragg Rd, Fayetteville, NC 28303, United States

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Hallmark Spas, Pools & Billiards: what do users think?
William Walker: It's definitely the place to go to learn about spas. Very informative and customer oriented.
T: Positive:Professionalism,Quality,Value
Donna Houston: Great people!
Paul Sell: My go-to pool supply store. Family owned with great customer service.
Chris Parkhurst: Very knowledgeable and personable!
Joseph Yersak: Very courteous and helpful.
K C: As a business owner. There are few things to learn ffrom the services provided by Hallmark Pool in Fayetteville, NC. I have to say that there are more great people in this town. Mark from Hallmark pool has been God sent to us. He has a lot of knowledge about the pool. He volunteer to look at my pool because of a pool company that we hired previously that charged us a lot of money and did a bad job. Mark was able to diagnosed the problem at his own expenses and recomend solution. I am very grateful to the entire store. Mark and the entire crew at the stone are so wonderful. Mark has great video about pool operation that have been life safers.I wish we have more people like Hallmark pool in every customer service business.Please keep up the way you care for your customers. I appreciate you all.Services:General repairs maintenance,Swimming pool water analysis
Denise Singer: Great place for advice, great service, have every thing need for my inground pool
Robert Pelkey (Rob): Very helpful in finding parts and have a military discount
Rachelle Gidney: I would like to recognize Hallmark Spas, pools & BILLARDS. We bought an above ground pool system in May of 2022. They were so knowledgeable and helpfulThis was our first time buying a above ground pool. They have youtube videos of how to do things. They recommended an amazing builder to do our fence and deck. They have been in the business a long time. I highly recommend them. No matter what I need they are there to help the community.Services:Above ground pool installation,Swimming pool water analysis
BRIAN Digby: I love this store to get pool supplies such as Clorien tables Skock and water testing for your pool also all the stuff to get your pool crystal clear again and when they test water they will write step by step instructions on how to get your pool crystal clear and tell you how to keep it crystal clear and keep it from turning into a serious mess
Bethany Flores: We have been using this company for 4+ years based on a recommendation and will continue as long as we own a pool. I don’t believe you will find a more honest business anywhere. They never try to sell us anything more than we need and are always completely helpful and honest when we do want/need to make a purchase. Over the years we’ve purchased a new pool pump, hot tub, and multiple products for our pool. Additionally, every single person they’ve recommended for other services have been honest, trustworthy, and hardworking.One last thing- they support the local military community with a discount.Services:Spa hot tub installation,General repairs maintenance,Swimming pool equipment maintenance,Swimming pool water analysis,Swimming pool equipment repair
Miss. Mom: Sheila was awesome! We purchased a new cover for our spa and it would not fit in our vehicle. She immediately offered to drop it by our home, AT NO COST! Her husband, Mark, and she delivered our new cover to our house and even assisted us with unpacking it and walked us through installing the cradle that attaches to it. If that wasn't already enough, they helped troubleshoot are moto-massagers and the panel. We were beyond grateful for their kindness and customer service. You can't go wrong with Hallmark Spas, Pools & Billiards. Thank you so much Sheila and Mark!! We're customers for life!Service:Hot tub equipment maintenance
Bud Benson: Positive:Professionalism,Quality,Responsiveness,ValueWe always receive prompt and courteous service. Staff took the extra time to address all of our issues. They are family owned and support our military.Services:General repairs maintenance,Swimming pool equipment maintenance
Jilian W: Positive:Professionalism,Quality,ResponsivenessSeriously the most professional and friendly people to work with. I came across Mark on their YouTube channel and he immediately responded and and walked me through what I needed to do step by step. Every company should be like them!Services:General repairs maintenance,Swimming pool crack repair
Greg Hall: They always go over and above to help
John Mcfadyen: Great place to but your pool needs
Sua Sponte: Have been going to them for years! Great people, professional and always willing to engage in discussion. Everybody I've recommended to go there have become permanent customers.
Mark Andrews: Good shop and very helpful employees!
Sam Haines: Very friendly. Knowledgeable and helpful. We'll be relaxing in our pool soon!
Sandra Carter: Love this place, family owned, have good quality items. They have the best pools, home spas and pool tables in NC. Go get you some! Enjoy!

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