Best Electronics Company Fayetteville Near Me

steven hayes: They did not fix my dishwasher. Took $300.00 and now blew off a service call and will not return text or calls. Voice box is always full. Beware of this group.

Hannah Simpson: The guys that came out to fix our fridge did an awesome job! We were a little nervous that it would take a while when parts had to be ordered, but they were back within a week. The second time they came, I felt that they were very thorough and they were able to fix some additional issues they had found the same day. Overall very satisfied with the timeline and results and I thought their pricing was fair.

Jorham Diaz: This is the worst company I have ever had to deal with. They handled my warranty claim and their service couldn't be worse. They came out and did something to fix my ice machine but it never worked. On 4 different occasions I coordinated a second visit and never showed up. Please don't waste your time and money with them.

Eric J. Bradley Sr.: AHS assigned this company to investigate our complications with our washer. Unfortunately, they came to our home without setting an appointment while we were at work initially; however, we could reschedule and have them come back out to assess within two days.After the assessment, they informed us that they would have to "order" the part to repair our washer. That was over a month ago. We have not been able to contact the company by phone, nor have they responded to any of the voicemails we have left or emails we have sent.When we called AHS to have our washer repair reassigned, hopefully, somehow, AHS was able to speak with them directly through a "private phone line" and ensured us that our part would be delivered today (4/13/2022).Again, I have called this company several times today with no response. And still, we are left without a functional washer. I understand the company might be overbooked and overwhelmed; however, that is no excuse not to communicate with customers who have paid for services.UPDATED:Finally was able to get through to the company. I assume that they answered because I was calling from my office phone. However, be that as it may, the part we have been waiting on has been "discontinued." Considering we have been waiting semi-patiently and have been understanding until this point, I would have assumed we would have received a call from the company with an update. I was wrong, unfortunately.OC Electronics has a lot of opportunities to grow in providing quality experiences to their contracted paying customers. However, I question the screening process AHS uses to select contractors.We have been severely disappointed in our experience with this company.

Sabrina Blayde: My home warranty assigned them to me to fix my refrigerator. When I initially called they answered “Hello” as if I was calling a personal cell phone. They setup the appointment date/time and did not show up. I called before the appointment and left a voicemail, and an hour and a half afterwards and left an additional voicemail. I called AHS for them to reassign someone else.UPDATE :Per you response. I called to setup the appointment and was given the date and time from the gentlemen that answered… If that was the case with what your saying, why not return the two voicemails? I also have screenshots of the calls I made directly to your company. Please let me know if you would like to see them…

Seleste Barber: Critical:Quality,ResponsivenessThey were called to fix a refrigerator. After 4 days it still isn't working and they will not answer my phone calls or call me back. They ripped me off.

Quentin Evans: Great service

Jack Martin: They were friendly, punctual, and professional. What more can you ask? Like most I called around to several companies to get an idea of the cost involved in our dishwasher installation and most didn't answer or call back. Their level of service and commitment to quality work was a refreshing and most welcome change. Highly recommended!

Joe A: Dishwasher was not draining ENTIRELY, my home warranty service sent out OC to look at the problem. After looking at the dishwasher they told me that it needed a new drain pump (but didn’t have the item and needed to get approval from the home warranty) No problem, I specifically asked if we could continue to use the dishwasher and just hand drain the little water that would pool in the bottom as we had been for a couple weeks now. They replied Yes. On the very FIRST wash cycle after they left the dishwasher didn’t drain AT ALL leaving the whole bottom of the tub filled with water. We decided to just replace the whole dishwasher as it was kind of old anyway but I hope the draining getting worse was a complete coincidence and not the result of the original visit.

Dani Lynn: OC was assigned to me by my home warranty company. They were quick to come and collected the service fee, but wouldn't submit the diagnosis to the warranty company. I sent them an email asking them to respond to the home warranty company, but they did not. Thankfully my claim was reassigned.Edit: thank you for the reply. Though you are entirely incorrect, as the company who was assigned replaced the heating element 5 minutes after submitting the diagnosis. My star rating will remain at 1 star.

Helen Street Church of Christ: Critical:ResponsivenessHad a problem with a previous installation. Technician promised to come back to look at it and never came. Now he send calls straight to voicemail and is not answering email request.

Nilesh Bhat: Totally unprofessional. I have taken an appointment for dishwasher repair a week ago. Spoke to Orette all the time. On the day of the appointment even after confirmation nobody turned up saying they are backed up with work. Took another appointment, same thing happened. Orette did not had courtesy to answer the call or call back after hearing the voice msg. I scheduled third appointment very well knowing the result and as expected, nobody turned up. Don't waste time with these guys!

Soccer girl 21: Positive:Professionalism,Quality,Responsiveness,ValueAbsolutely amazing service. The Gentleman was on time, pleasant, informative, and I will always use them!! Thank you so much for your assistance with my dishwasher and range!!

Kenneth Williams: Once again, OC Electronics has come to our aid, when our old Kenmore built-in microwave suddenly died and the buttons stopped registering. He and Neal quickly repaired the device and it is now "functioning within normal parameters". In the past, they repaired our Samsung dryer and it continues to work great. Thank you, Guys. You do excellent work and I will highly recommend your firm to any in need of electronic repair work.

Peice Livingston: Positive:Professionalism,Quality,Responsiveness,ValueVery professional, quality work and excellent response time. I had multiple appliances down at once and he took care of them all and was very communitive when asked a question. Number on speed dial...

Ernest Labrador: My dishwasher was not draining the water and another company replaced the water pump. However the problem continued and I called the insurance again. This time they referred OC Electronics to fix the problem. Neil & Nicholas from OC Electronics came and immediately identified the problem. It turned out the previous company did not check the draining tube coming out of the dishwasher and it had a piece of glass stuck in it and therefore preventing water from draining. These guys not only knew what they were doing, they were also very kind, compassionate and professional.The type of virtues that are lacking during these times. Thank you guys for a job well done.

Dominique Reyes: Positive:ProfessionalismThey were quick and efficient. Got the job done in no time. Thank you!!

LURCHE: These guys were amazing. From Jamaica. I called them at 730pm and the stayed at the house till 930pm to fix my refrigerator. I played Jamaican music for em and they were jamin out lol. Super cheap too. I gave em 2 silver coins for showing up so late.I would use them again in a heatbeat.

Latonya Benjamin: Unfortunately my review is the same as others. I scheduled an appointment with this company on a Thursday for them to come out on Monday between 3pm - 5pm to look at my washing machine. I called at 4:30 and did not get an answer. The owner called me back. I told him I had an appointment and never heard from anyone to say they are on their way or anything. He told me there was no appointment and then proceeded to tell me he could come out. Then he told me that he see that I was on the appointment calendar but was unconfirmed. He tried to give me some far fetched story of how things became messed up by trying to indirectly blame it on someone else. He was the person I talked to on Thursday but he tried to deny it! Long story short, he arrived after my "SCHEDULED" appointment time and then wanted to charge me a ridiculous amount of money to fix my washing machine (I can buy a brand new one for the amount he was going to charge me) and he still charge me for the service call after being 45 minutes late. I would NEVER EVER recommend this company to anyone. He is a total rip off. Had I not called, he would have never came out, but still had the nerve to charge me full price for a service call. Not even willing to give a $10.00 or $15.00 dollar discount for being late, or wasting my time.

Terry Kegler: I called to set up a appointment to get a estimate, was told that they would be here after 5, he was a no-show. So I called back the following day and he came out and took a look and told me what I needed. And I was promised a written estimate in 2 days, well after not hearing from him I called him he again promised me a written estimate. So after a couple of days and not hearing from him I have been calling his phone, but he stopped receiving my calls. I would have much rather be told that he wasn't interested in helping with my project than to be lied to and avoided. I would not recommend this company to anyone.

Inim: Disgusting company with disgusting customers

United States Marshal Intern: Our office acquired very expensive video equipment from this company that performed very poorly. The company would not exchange or refund. You have been warned.