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Mercedes-Benz of Fayetteville

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1. Mercedes-Benz of Fayetteville - Fayetteville

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· 545 reviews

420 Glensford Dr, Fayetteville, NC 28314, United States

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Mercedes-Benz of Fayetteville: what do users think?
Viola Williams: Swingled and OVERCHARGED comes to mind on how I felt picking up my car today from Mercedes-Benz Dealership here in Fayetteville North Carolina TODAY.Normally Mercedes-Benz Dealership of Fayetteville NC will send you a video showing the issue on your car and what they recommend you should have done but NOT TODAY JULY 11 2023.Mercedes-Benz of Fayetteville NC Failed to record the video of my car before the job. My car needed B3/F Services, (Yall Know the price on B services). Jason tells me my car needs an engine mount (in which they charge $1550). I agreed and was waiting for the video while riding to my own Business. I am disappointed and believe Jason lied about the my car needed NEW engine mounts.BOTTOMLINE - THEY LOST ANOTHER CUSTOMERIs this review really going to matter- probably now because the CAR speaks for itself. It's THE PEOPLE who RUINS the VALUEFROM a RETIRE ARMY SERVICE MEMBER
Scott Rotter: I was in transit from Florida to NY and my front right sensor on my Motorhome was showing problems. Without an appointment JAMIE fit me in for the repair and was transparent and professional in the process that day. Thx much for helping me out !!!!!
m v: I took my car here a few months ago and they stole stuff out of my car. If you can avoid this place, I would
John Gobrick: Nick was a fantastic help in finding my son a new car!
Ttt Omo: This dealership does not deserve a star, these people are shamelessly fraudulent, ruthless and pure nasty. As I write this, I checked their reviews, people have written about similar experiences.According to this dealership, the trade value of my car is reduced $6000 all within a within a weekfirstly I am 60yrs old, regrettably online research is not my forteI went to this dealership while visiting Fayetteville NC from Durham Nc. After a few days, I traded my 2019 GLC 300, 28k miles for $30k because of d lack of touch screen dashboardi got a 2022 GLB 250 for $39999 ($42000 in total) i was told the difference was size with more room space in the GLB}As I drove home to Durham 90 miles away on memorial day weekend I noticed the GLB was very very noisy, after a few days of test driving around Durham trying to convince myself that it's not so bad. I later concluded I can't keep this noisy vehicle, so I drove back to the dealership 90miles away.Day 5 from date of purchasei returned to the dealership, i was told the technicians will be closing in 40 mins it's better to come back the next day so i spent the night in Fayetteville and turned up on day 6DAY 6I test drove with the technician. It took less than 10minhe said yes the car was noisy but it was made that way and nothing was wrong mechanically. However, Winston the sales guy said I can change the car for another at an equal or higher price. Winston said to me "you have until 14 days to make the exchange" i asked him to confirm the date of purchase, he went inside to check and confirmed 5/26/2023, ​i pulled up my phone calendar and together we concluded that it is a week away. Since I did not really see any vehicle I liked, I could wait a few days to see if some other interesting inventory might turn up. I drove back to Durham 90miles awayDAY 8​I called Winston to see if there is added inventory. The first thing he said was, what is the mileage on the new GLB odometer, he said I could no longer exchange the car, I should have done that within 7 days and under 500miles. I had used 518miles.​{ it was obviously around 400miles before driving 90 miles back to Durham on day 6 )If Winston had mentioned 7days or minimum 500miles? of course i would have made my exchange there and then on day 6 while at the dealership.Lets not forget the mileage accrued was from my trip to and from the dealershipNow,I'm being told the value of the car i bought for $39999 (total $42000) 10 days ago is now $37000 trade value if they were to buy it from me i will get $26K (instead of $30kThe dealership sold and made $6000 on the GLC I traded in, made money on the GLB i just bought also want to make money off me by reducing trade value in other to make even more money on any exchange i make (after all, the exchange still comes at retail price)They talk about cost of re-certification after 500miles which obviously is done in housei have asked to speak to the sales manager Greg since day 8there was always an excuse of him not being availableJulie the senior sale accounts person has been blatantly rude and brash, she makes it clear she couldn't care less about how things went downNo one has addressed the fact their staff gave the wrong information, Not one apology!Julie shouts back at me it's 7days or 500miles each time i quote Winston . They don't care because it was all staged thru the management to the sales guyThe elusive 14 days come up on june 8Thank God i had my friend with me each time i went to the dealership no one can say i heard wrong
Kenneth Brown: The sales Rep, Mike was outgoing, truthful, helpful and true to his word.
Dahneil Andrade: excellent experience!!!
Brook: Shout out to Jamie and the service team. On Monday my car decided to act a butt. It was a software glitch and I was left stranded. I’m was panicking but they helped to calm me down and made the impossible possible. By today (Wednesday) I had my car back good as new. This was the first time I had ever bought a brand new car and I am beyond happy with the peace of mind that Mercedes gives its customers and I am beyond happy that I chose Mercedes of Fayetteville to deal with. Also, the older lady that works at the front counter. I’d like to give a shout out to her as well because when I called crying and upset rather than get upset with me in turn she personally walked over to try to get me help. Thank you so much. I appreciate everyone there!!
Rick Suehr: From Greg, one of the owners, to Linda the Receptionist, to Emmanual and Nick in Sales, to Chris and Rafael in Parts, to Jamie, Megan, Trina in Service, and Phil in Repairs; what a FANTASTIC GROUP OF PEOPLE TO WORK WITH‼️ I HAVE TWO MERCEDES; AND I WOULDN'T WANT TO GO ANYWHERE ELSE‼️
cecelia hill: Saw a CPO GLA 250 on line Monday morning, I made an online inquiry. Received an immediate response that someone would contact me. TJ immediately called me, we set up a time to see the vehicle...needless to say by Wednesday of the same week I was driving my CPO GLA 250 off the lot. My issue is with the detailing department, the vehicle wasn't detailed in the manner commensurate with a premier show room. I was told that they were short staffed. I understand but in the future at least offer a voucher to have it professionally detailed.
Jacklyn Gonzalez: In all honesty this place doesn’t even deserve one star. Horrible experience. I have been sold a car that they knew was messed up. I took it back twice so they can look at it but according to them nothing was wrong.
John Marciniak: The entire experience was wonderful from the time that I made the appointment to getting my rental and having the manager and technician discuss with me the problems that I had. Car runs great now I'm very happy in fact I might trade it in for a new SL thank you all for all your help
Shaina King: I had an 8am appointment so I dropped the car off the night before. At around 9 I received a text asking if I was bringing in my car(it was automated). Confused I called, the secretary said she didn’t send it (the blonde is rude on the phone but not to your face) and that everyone was busy in service so she would have Mike call me back. I called at 9, 11:30, and 3:30. When it was 3:30 I refused to hang up and wanted to speak to someone. Around 3:40 Mile called me and told me my car had just been brought in and that they couldn’t experience they same thing I was but would get back to me. 5:45 right before closing I get a call back saying the same thing, that they aren’t experiencing it and said they would let me know tomorrow. I told him I would just be coming to get my vehicle.Horrible experience, makes me want trade it in so I do t have to deal with the Fayetteville, NY Mercedes
Britanica Williams: Great experience if I could purchase again I’ll make sure to select Fayetteville Mercedes Benz Dealership. My salesperson, Courtney was polite, and provided details from beginning to end! Thank you so much!
Nicholas Shelton: I enjoy buying vehicles often. It’s a guilty pleasure of mine. Mike Chomicki is the first person to not treat me like an opportunity to put money in his pocket. This is my first Mercedez, and because of him I will be buying Mercedez for the rest of my life. I didn’t know customer service like this existed.I can’t stress how easy this process was. Never once did I feel lied to or cheated. Definitely changed my connotation of “Salesman.”Ask for Mike. You won’t regret it.
Brittany Lovett: We bought an electric car from Fayetteville Mercedes, and upon discovering that we had issues with the vehicle (just a few days, we received no assistance from the dealership.
Stephen Zahran: Great service. Quick and easy. Car was clean and the waiting area is exceptional
Jim Rohr: Everything went smoothly and as expected.
Dan Brahm (DJB Distributors LLC): Absolutely the best! Thank you Jamie and Ty.
Kalena Rogers: I had the best experience at this dealership my service manager J.T is the MAN! If you ever want to get a new car J.T at Mercedes Benz dealership of Fayetteville is really the place to go! He was so patient with my crazy kid and I walked out with a car mommy and baby boy was happy def much love! To you guys! Thank you so much! I will be back!
ka he: Its only been a couple of weeks since purchase but everything is great so far.

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