Best River Port Fayetteville Near Me

Julie Cain: Great customer service

Pamela Montini: Horrible company! We knew we were running behind on our bill so we called this morning to pay. Literally, and this is no joke, the rep on the other end had us on hold for 11 minutes and during that time our power was cut off. When she came back to the phone we were told there was nothing she could do about it. Are you kidding? All we were trying to do was make a payment and it gets shut off as we’re ON THE PHONE with the company? Then we were charged even more to have it turned back on.Unfortunately this company is a middle man who re-sells power and has a monopoly in this area. Such a waste and I wish we could use a different company!

Jessica Elmore: Great co-op! Always appreciate the timely service ! Thanks for all you do!

shortbrownguy: The only game in town and they take advantage of that fact. All the tax savings of living in Harnett Co. vs. Cumberland Co. are lost when you have to deal with this company.

Jennifer Renno: The customer service is atrocious. Hopefully the electric service is better than trying to get service started

Billie jo Kelley: I see all these bad ratings and im sure they all have a legitimate complaint. But if you run your AC and heat on peak hours is almost like 4 times the money. Summer peak hours are 2pm to 6pm avoid running your washer and dryer and ac at these times. Winter peak hours are 6 am to 9 am. What I have done is do my wash after peak hours and put them in the dryer after 10 pm...thats when charges are at its lowest. And in the morning my clothes are ready to fold. I am on pre paid I love it because you can control how much you use. You get alerts every morning telling you how much you use. If you go by the peak hours. And stay on top of your electric....It can work out great. I average about $4 a day in the summer i did average about $6 a day because the hottest times of the day are between 2pm and 6 pm which are peak hours. I hope this is helpful.

tammy hillard: I just want to say thank you!! You answered a question about a man coming to my door saying they were representing south river electric.. the question was sent Saturday afternoon and I received a reply!! I really appreciate it

Prince Mellow: Great company been living in my home for 6yrs now and never had a serious problem. Had lights go out twice due to someone hitting the main box and it was fixed within a hour. Wayyyyyy better than PWC.

Kyle Telesco: No notice cut power to my address.I was not provided the list of documents I needed to send.I was not provided the email address to send them to.When called, they could not provide where this information is or how I was supposed to know it.

Krissy Logan: A joke of a company. If you get a house in the area, if you can avoid using them, do! Dear lord please don’t use them if you don’t have to.

neelis smith: Every 2 minutes my power goes out and then back on. It's been doing this since 4am that I'm aware of. But my appliances read power loss at 12am. Called and all they say is they are working on the problem and can't give a time.

Melissa Grandoit: Negative stars would be more accurate. If you are renting, buying a house and this is the company you use for electric, RUN! DO NOT WALK! RUN! I have NEVER used this much electricity in ANY place I have lived as they claim I do here. I wasn’t even home for MONTHS and still was being charged for usage. I let them cut it off for days on purpose and STILL was being charged my pre pay. They claim they still charge for taxes. If your power is off, my account should be zero usage/charge! Winter is here and they are charging RIDICULOUS amount. More than 15/20 a day and my heat is not even on all day just mostly night! Went to walmart to buy a heater & another guy mad about this very company because of the overcharge. I didn’t even know him and he was so upset as I am with this company. I would absolutely NEVER NEVER recommend this company! Someone needs to take them to court regarding how they measure their electricity being used. They are greedy, rude, unprofessional when speaking to them, Liars, just avoid PLEASE!

Matthew Hedgepeth: Basically a sanctioned scheme. Don't like them, never will. Preparing for my rates to skyrocket even though I won't be turning on my heat.

Sir Manny: Great customer service and reasonable rates. I have been a customer since February 2020 and never have any complaints.

Heather Cortez: I wish i could give them negative stars! I have had problems with this company from the start, the ladys that answer the phone are rude seems like they hate there job! Now We're Still in a pandemic. Anyone who has watched the news knows that people are getting sicker and and sicker every day! I call up there and tell you I have half of my bill and will have the other on the 11 less then 2 weeks away. You can't work with that tells me Something very important about youThat you'reSelfish and greedy. And they act this way just because they know people have to Have lights and they know that there's no other company to choose from. I have six kids So what am I supposed to do. I was out of work because of covid-19 other reason! And these people can't be sympathetic Or understandingI just don't get it

Maria Johnson: IF U CAN AVOID GETTING THEM PLEASE DO....MY BILL IS OVER 550 EVERY MONTH AND I DO NOT HAVE WASHER OR DRYER PLUGGED IN...I AM CERTAIN IM PAYING SOMEBODY BILL ALONG WITH MINE...PLUS THEY AVOID WORKING WITH YOU WITH 3 DAY EXTENSIONS ON BILL

Orlando Smith: I was in their office today for new service. The lady who completed my application for new service was very professional and, more importantly kind during our interaction. It was quite refreshing! She took the time to patiently explain the service conditions. The company is fortunate to have such a person employed there in my view.In stark contrast however, the lady at the front counter in a green dress and bare feet, not so friendly. Asked if I had "called first" when I told her the purpose of my visit, and before I could answer looked at her computer screen and muttered "no" to herself. Then with a dismissive backward wave of her hand said "Go wait somewhere in the lobby and someone will be with you". Bad day? or just Bad manners?

c: So this company has a deal with Fort Bragg Credit Union. They said I have a credit score of 650 even though it was 740ish across all credit bureaus and said they require a huge deposit or get a waiver from said bank. The bank requires you to sign up for a savings account and gives you the waiver.

Charity Lampkins: I hate this d@#n Company you can barely run anything!!!!!

Bryan Sharpe: They are a terrible company that looks for any way possible to charge you extra money besides the overcharging of electric. Wish i didn't have to deal with them 😠