Best Cheap Car Rentals Raleigh Near Me

Sudheer Hegde: I had a pre-paid reservation, but this location did not have a 7 seater vehicle which I had booked, they did not call me early as well, they asked me to go to Budget location at RDU airport, after standing in line for more than hour at Budget airport location, person at counter say I have to call customer care & change my pick-up & drop location, another 15-20 min to reach customer care & customer care says they cannot change the location for the 7 seater vehicle since RDU airport location has no 7 seater availability, Person in-front of me in line took 7 seater vehicle, I think no sync between Customer care Inventory & Inventory at particular location. no use of pre-paid booking, I will never come back to this budget location again!

Victoria Cassara: I just waited on a line for almost 2 hours. This was the most disorganized disaster I’ve ever experienced when renting a car. If you have another option, I strongly suggest you take it.

Bob Mitchell: I actually rented from Budget at this location, but I doubt that the experience would have been very different since they seem to operate as one business.Anyway, EVERYTHING about this rental with the exception of the car itself (which was fine) was underwhelming!First, they didn't have the car that I reserved. Second, I needed something with a hatch back (since I had a big cardboard box to carry with me that wouldn't fit in a sedan's trunk) and they tried to put me in a sedan.When I told them that wouldn't work, they told me that the sedan was the only car that they had available and that I should at least go and look at it. Which I did and it wouldn't work. So, I called the 800 number to see if they could help.They told me that since the contract had been opened, that they couldn't help me; that I would have to deal with the location.So, I went back in and told the lady, who couldn't have seemed to care less about my issues, that the sedan wouldn't work, she miraculously came up with a Ford escape...which worked fine.They told me that the car had a full gas tank, which it didn't.Also, when I wanted to add an additional driver (my son who rents from them all of the time) they insisted that he come in with me to show his driver's license. When I told them that I would be picking him up in a different city, they insisted that we go to a local location to show his drivers' license.....this was ridiculous! He rents from them frequently and they have his information on file. We offered to email a copy of his drivers license and they said no! It was against their corporate policy...I say BS!Anyway, the location looked Ghetto and the clerks did the bare minimum that they had to do...overall, not a very good experience!

Stella Nino: This place is the worst. First, finding the place is a total mystery. If you call them they are too busy to give you any direction whatsoever. If you make it to the place, do not expect any customer service or even a person at the counter. If someone finally shows up, they would not show a happy face to you. In fact, I see why these people hate their job. Of course my reservation was not taken into account, they offered me a sports car Camaro, which is for two people only. I have to say that is not what I booked. I preferred an economy Toyota Camry and all they got to say is we are sorry, it’s not our fault. That’s what happen when you rent cheap.

Jennifer Jordan: Awful. We had reserved a 12 passenger van months ahead of time to take a group of girls to camp. When I got there to pick it up they informed me that they didn’t have any vans to give me. I was supposed to leave the next morning early. I don’t understand how a company can do that.

Ashley Law: Only come here because it is the only location close to me. Every time it is an issue. Even with reservations they won’t have your vehicle available. I made a reservation six months in advance and there were no vehicles available. Gave a different customer in the lobby a vehicle with a cracked front windshield and told her to take a picture of the damage and it was fine to drive but the crack was in the field of vision - this is illegal! The car they tried to give me was full of dog hair, beach sand, FOOD and crumbs everywhere. The vehicle hasn’t been washed since brand new. I asked for a different vehicle which had bumper damage. I had a time stamped photo from the parking lot and they still tried to charge me. I will now be paying the fees at the airport to avoid having to deal with these employees.

Stacie Borrello: Don’t rent from budget!! I returned a car to budget and MONTHS later my credit card was charged $550 for “glass damage” and “recalibration” with no substantiation or documentation. There was no damage to the car I returned.

DEBOLA LAQUA: The worst rental services ever- make sure you confirm your charges before leaving this particular branch. They will rip you off with unnecessary charges such as early return charges or refusal to fill up your gas which I did b4 turning in the vehicle in.Worst customer services, they aren’t professional and polite to customers.The location is terrible and hidden within the Mall.Please, be careful

Sharon Hsu: Mark sure you park your car at the entrance next to H&M. The process is smooth, but a very busy place.

Amber Lockett: I would like to be that 1 review that puts everyone’s mind at ease. I honestly don’t see how this place has so many bad reviews. I’m starting to think it’s the buyers being difficult and not the seller. I had absolutely no problems reserving the vehicle or picking it up. I reserved my vehicle 2 months in advance. Any information that was needed I completed online. When it was time for pick up me and my family were literally in there 10 minutes. They already had our information (license #, insurance, card info) online which was a plus for us making the transaction super easy for both parties. Hint: they like when you’re already prepared. You may not have the same experience as I if you try doing same day booking and pick up due to there cars selling out fast. It wasn’t hard to locate if you’re familiar with Crabtree valley mall. Turn into the side where macys is located. Drive down until you see the H&M sign which is located outside of the building and not hard to find. Walk into those doors and budget is located directly to the left and soon as you walk through the doors. I hope this helps. Truck was very clean in inside. Needed a little spray on the outside but still very nice. Will be renting through them again.

Mark Boggiano: The receptionist were really friendly but beyond slow had to wait almost a hour then once we were gotten to the system was slow after another hour of her trying to get everything to work we had to leave because we had something to do after and wouldn’t of made it. They also barley have any cars which doesn’t help either.

Karyna Boone: Literally The worst car return experience ever! They do not explain to you that their location is inside the mall, so I was driving around for almost 1 hour confused.Just fyl it’s located on the same side as H&M once you go in the doors, the counter is to the left. Park the car anywhere in the parking lot. On level one. Such an inconvenience to not tell people where exactly you are located.Make sure you leave early I honestly feel like this is how they get people for late returns because it’s easy to get lost looking for the location. They give a 30 min grace period and then you are charged another day. Budget update your instructions for the sake of your customers. I will not be renting here ever again!!! The worst!!

Susan Stephens: I rented from this location and after I declined insurance, showed proof of my insurance the man who helped me (Matt) added the insurance after the fact. I have my contract and nowhere is it signed that I accepted insurance. My signed contract has it all declined. The girls at the counter have been texting with Charles for 50 mins and Charles is unwilling to reverse the erroneous charge. I have also been charged an additional $64.14 that is not deducted from my bill. It is unfair to expect customers to pay for coverage they did not APPROVE! Charles offered a $20 discount but I am OWED more than that because I did not opt for insurance. I prepaid online at Budget so nothing should have been added at the counter. Budget's website also did not say that there is a $10/day extension fee and you cannot get anyone on the phone at customer service to discuss.

Only Vanique: These are the rudest people I ever met in my 30 years of living they customer service is so horrible also all the cars be dirty animal hair everywhere they dnt have a person to clean the cars

Sidney Proctor: Placed order online got there 2 days later for them to tell me they have no cars in stocks. Super rude did absolutely nothing to help. After using them for 6 years about ten times I was so shocked at the service I received. DO NOT USE BUDGET

Thomas Kane: Worst rental experience ever - didn't have my car and didn't give a $hit! I rented a convertible and was called the morning of my rental and told that they had to substitute another car - this wasn't what I wanted, but I was just happy to have a car. I told them that I would be arriving a few hours after my scheduled pickup and confirmed my reservation. I called on my way to the office to let them know I'd be there before closing and was told that no cars were available and my only option was to call Budget's 1-800 customer service and try to book another reservation the next day. It's unconscionable that they would confirm my reservation in the morning and not have a car for me that same night. The person I spoke to at this location didn't care at all about my situation and did zero to help me. Avoid at all costs.

Sara Rayner: I actually made a reservation at a different Budget location for a rental car, but that location is closed on Sundays. Only this location and the airport are open in the Triangle area on Sundays.It was really difficult to figure out where exactly this location was located, which is why I gave it 4 stars. I assumed that since it's a car rental agency, they'd have a street-facing entrance somewhere. We drove around the Crabtree parking lot 3 times trying to figure out where it was at before finally giving up, parking, and going into the mall itself.Turns out, this location is inside the mall on the 1st floor near an entrance, but it does not have a street-facing entrance to the office itself.Once we found it, I saw there was a sign warning they can't honor same-day rentals due to a national car shortage.I asked the women at the desk if they could please look and see if they had ANYTHING available, but all they had was a 12 passenger van. Not their fault. I'd made the reservation for the other location that same-day, so the fact that they took the time to look at all was helpful, even though it didn't work out in my favor.The employees were pleasant and helpful. One of them was even guiding another customer behind me through how to get his deposit back via charging it to a credit card instead of his debit card. That way, his actual checking account balance remained unaffected, and they'd just credit the deposit back to his card once his rental was returned.This location isn't as bad as some of these reviews will lead you to believe. I'm of the opinion that typically, people who are trying to rent cars are already in a bad mood when they show up to these offices and they take it out on the rental agency.Make a reservation ahead of time for this location and call and confirm with the people working there that your rental is ready before you go pick it up. Expect a $200 refundable deposit. It's always best if you bring a credit card as there are some vehicle classes you cannot rent without one (especially if you have an out-of-state license). You will also, of course, need to have your license with you.I hope this review helps in locating this office and navigating your car rental.Thank you to the ladies who were there on Sunday, February 19th. I know you tried your hardest to help me and that effort deserves recognition 👏

Jennifer McClelland: I had a HORRIBLE experience with an employee at the Crabtree Valley Mall Raleigh NC location.Rude, told my 12yo son to be quiet because she doesn’t talk to children- he repeated what I was trying to tell the employee what was wrong with my rental car. She also came from behind the counter charging at me to fight. She ran her mouth the whole time- even followed me out into the mall yelling.The car I rented from another location was dirty, so I was told to go to this location to get a new car- customer service told me to do this.This employee was rude from the beginning- actually all of the employees at this location were rude! She didn’t find anything wrong my the rental car- see pics to show the nasty car I was given. Food and used napkins found inside and the outside looked like it was hung up in the ditch and someone got it out! I am moving forward with contacting regional and district managers.

Daniels Harry: The agent "Neek" was excellent. She was polite and efficient. The car however wasnt vacuumed or washed very well

Cheryl Jones: It definitely pays to read reviews before spending your money. I allowed a family member to reserve the car and should have done the research myself. This Budget/Avis location has an accurate rating. They're unfamiliar with their own processes, lack basic customer service skills and common sense. While picking up the car, we saw multiple people coming back in because the car they were given was not clean, etc. We even had to return because we were heading out of state and the oil change indicator was on. I would not have written a review however, Shannon should needs serious training. I called to ask questions about fees that I did not expect to be charged and unfortunately I was met with her terrible attitude from the start. How pleasant do you expect someone to be Shannon if you're giving them (a customer) an attitude? She does not know how to listen so she can give an appropriate response, talks over you while your speaking and when she did not like the response she disconnected the line. If you want this type of service, this is the location for you!

Cora Bean: I love renting from this place. No more Enterprise or Hertz with those outstanding deposit fees. Great Service. Great Vehicle. Any Problems they will fix right away. Been renting from them since my move to Raleigh, NC 5 years ago.

Akasha universe: I needed a van for a family trip to the beach, same day rental, easy process, great price. No complaints. They are not racist. Everyone was friendly and accommodating!

tyrae billz: Great service an excellent deals very suggested anytime.

Shannon Jacobs: They have great customer service an there very down to earth people

Rodney Flagg: Easy to rent cars 100 deposit which is refundable,the staff is excellent,very professional

Donielle Joslyn: Great place to rent a car. The gentlemen that work there are incredibly nice. The cars are always in great condition.

Angel Love: Great staff, quick, and reliable

El plaGa: Scammers if you ask me try to say I went over 400 miles wich is a lie and took away from deposit I barely drove over 230 miles and even turned the vehicle in early the whole time the check engine light was on and car has a strange smell avoid at all cost

AJ Riot: Highly highly recommend!!!!! Amazing staff, amazing customer service. To be honest we were a nightmare to deal with... It was nothing but dreams do to friend helping friend... One paying for the expensive of the vehicle for the other to drive to a family thing... Complete nightmare and people acting extremely immature and childish. The staff here handled it unbelievably professional and with understanding that I could not believe!! In my 38 years I have NEVER seen a company so realistic, down to earth and with such honest work ethic. I would have done list my mind and stopped everything the first day of it was me. They continue to try to work with us!! When I say this company is amazing it doesn't even begin to describe how they really are. Now that it is all said and done and I can no longer tent from them in sure I still stand behind my review!! Test then good and pay your bill and they will test you right. Just an amazing company!

seamus costello: They went above and beyond to make sure my experience easy and convenient... Awsome staff that I thank you again for everything.

Matthew Leggard: Was very pleased w/the treatment I received here. The process/procedure was a breeze and I was riding in a very reliable vehicle in no time @ all.

Peggy Taylor: Love the employees. Fair prices...

Hemi SRT: Joe is a great guy

tristan: Up front place with no hassle..no complaints at all

Kendrick Norman: Great people and great service!

Kim ELLIS: Helpful, great customer service, good rates

Tamika Robinson: Great guy found me a reliable car and made sure i was happy with the car i selected

Tammy Snyder: Tried saying I went over my miles and I know I didn't....I won't go there again.... They are high priced for the vehicles they offer

Barbara Tillman: Great customer service experience. Great place to get rentals without a hassel of needing a credit card & not a high deposit

M J: Self explanatory easy to rent no red tape or hassle pleasant customer service

Michael Lee (Jack-of-All): Was denied rental because I had a $0.00 balance on a basic summer Duke Energy installmant plan. Went to Enterprise and was able to get a rental at the last minute. I wasn't told until I got there about no installment plan indication on bill...but there was no amount past due. Everything changed once I got there...😉

Barry Lawson: Wonderful customer service from an experienced and professional staff. Rented a van to help my daughter move and the vehicle was just what I needed.

Peter: They take good care of you and their prices are more then fair.

Carolyn Parker: Great customer service, suv was very clean. Mike was very thorough in explaining everything

Latasha Williams: Really like this place.

Linda D: BEWARE...Extremely Disappointed. I asked specifically if they had non-smoking SUVs. I was told that ALL of their vehicle rentals were non-smoking. WRONG.We picked up the rental and within a few minutes noticed a peculiar smell...opened the windows to air it out and then closed up and put the a/c on. It REEKED of smoke. We spent 21 hours in a vehicle with the stench of cigarette or vape smoke. It permeated everything we traveled with including our clothing & suit cases.We wouldn't have rented this car even if THEY paid US the $444.56.Why didn't we simply return the vehicle for another you ask? We were told it was the only SUV available (now we know why) AND, we were on a time constraint.When we returned the vehicle, we asked to speak with the manager and the employee said he was not there today. We asked him to speak about our experience with the manager and to get back with us. And he said he would. That was over one week ago. No communication whatsoever.This was the most disgusting experience we have ever had with a car rental.

Jason Cooper: Best price for a passenger van rental in the Raleigh area.

Gwendolyn Campbell: the guys there are wonderful they always are at the capital auto rental

Irvin Quick: I needed quick transportation and the folks at Capital Auto Rentals took excellent care of me. Got me on the road in short order.

WaveGod Supa Music: Too much needed to rent cheap cars 👎🏿

Creativ Li: We’ve rented from this place dozens of times. Even for extended periods. We were denied rental because of a bill with pass due balance, that was received at another establishment only minutes later. The current amount due was zero. They seem to be very friendly to certain customers and quite dry and uninterested in others. We will not be using or recommending them anymore.

Jerome Lennon: Had to have some work done on my auto , went to capital auto rentals to obtain a rental beside the regular documents common sense say that u should have ...drivers license, Insurence. ECT... They wanted a utility bill . now I have no problem with that except they wanted one with no pass due balance.I took my current light bill up there and the said I had a pass due balance on it. That was the first bill I received in 3 months and it was 600.00 something July and Aug were paid Sep wasn't due until the 24th of this month.I called the light company which they verified no pass due.he said they go by what on the bill thanks Brother !!!

Dally Cisneros: Called to get a reservation and within 10 minutes of being on the phone with the guy I had to hang up due to his unprofessionalism and rude demeanor. "If you treat a customer with professionalism and respect he'll tell 50 people if you treat him rudely and are unprofessional he'll tell 100 more people".

Michael O'Leary: Excellent service and brand new cars

Chris Downing: Awesome inefficient, in and out in no time.

Phil Anderson: Took care of us

larry woods: Friendly staff

G Duran: The phone number listed is not in service.

Dwight Willis: Nice place 👍

Debbie Tann: People are great

Shannon Brewer: If I could leave ZERO stars I absolutely would. I currently have a rental that I picked up a week ago due to my car being at a collision center. The morning started with Hertz not arriving to pick me up until 10, when they were supposed to be there at 9:15. The car they picked me up in to take me to the Hertz location was disgusting. There was a biscuit on the floor and crumbs all over the seat I had to sit in. There was film and spilled liquids all over the console of the car. Unsure if this location is using personal cars for transport of passengers or not. The car had an Unlimited Towing parking sticker on it, which is local to Raleigh. Once I got to the location I then had to wait for an hour and a half for a reservation I already had planned for 3 weeks. Finally after waiting for almost 2 hours I received an absolutely disgusting vehicle. There is a horrible smell of cigarettes in the car, causing me to not be able to breathe while driving the vehicle. There are cigarette marks in the seat, crumbs everywhere, buttons do not work, melted spots on the dash?, scratches all over the car and tires that are bald and have spots peeling off of them, and breaks that squeal every time I stop. I have never in my life had such a disgusting rental car and I do not feel safe in the vehicle. Unfortunately the day I picked up the car I had worked night shift overnight the night before and had to return to work that evening, resulting in having absolutely no energy to wait any longer to attempt to get a different car. I have called multiple times and gotten no answer, so I am still stuck with the nasty vehicle until my car is repaired, which will likely be two more weeks. As the rest of the reviews on here demonstrate, management will simply place a generic response and do nothing.

Tom Shumate: Waited almost an hour for service. They tried to charge me 220$ to drop off my car ten miles down the road. Guy I talked to had no idea why.

Jim Shields: Service and transaction were very good. Need to keep staffed up consistently. Gaps cost customers to endure long waits.

Ruth Seiler: This location is severely understaffed. Waited over 40 minutes to be helped with my rental pick up. Trash was overflowing. Never answer their phone.

Kristin N: I’ve never seen people move so slow in my entire life. I’ve been waiting 45 minutes so far and both of the agents have only processed a single customer.Update: altogether it took 75 minutes to pick up my car with only two people in front of me. Staff continually walked by without an explanation or apology. The office was filthy and they didn’t even have water or a restroom they would allow up to use.One of the two people in front of me was returning a car and the agent had the audacity to tell her she was an hour late when she had been standing in line that entire time and then some.I chose this location because it was cheaper but next time, I will gladly pay more to avoid wasting that much time.

srujan k: Some of them are still waiting to get their rental vehicle

Ashish Singh Rainu: Very unprofessional and rude staff. Waited a long time to get our rental car.

Wanda Williams: Horrible. Reserved a 7 seat vehicle that was not available. Such an inconvenience. Reserved 4 weeks in advance.

Zanesha Carter: Please do not use Hertz. I reserved a car 2 weeks ago. Got there and they didn’t have the car. Didn’t offer me anything else. Just said call customer service for a refund. Customer said I had to wait 7 to 10 business days. That’s crazy

Gurinder Saini (GUS): Actually ZERO stars. On Saturday morning, setup pickup for 11:30 AM for a Tesla Model 3. We had to wait for over 1.5 hours because 2 guys were assisting multiple customers. It seems for each one they had to make multiple trips outside to first select a car do the paperwork and then clear a car and then setup the driver. Then go to next customer. Slowest rental process i have ever seen. After 1.5 hours, came my turn. And they informed me, we DO NOT have a Tesla for you!!! With an after though apology!! Could not believe it. I travel regularly but rarely use neighborhood car rental locations. But never ever experience this. My recommendation, avoid this location if possible. So disappointed.

A B M Tanvir Pasha: Was in the line for an hour. Only one person is in front of me and she is also waiting. Only one man helped the customer and was busy over the phone for 20 mins. And then he went to help Lyft customers. If you are here for Lyft, you are lucky. Or else … time has no value here. 7 people standing behind us and just waiting for that one guy who is trying his best to serve us all. Worst customer service ever!

Kamaria: How does this establishment have 3 stars?! I waited 2 hours beyond the reservation time only to get a nasty uncleaned vehicle WITH a maintenance AND tire pressure light on.I decided that I may get better luck at the RDU location, only to discover it's nearly as disorganized and they do not maintain their vehicles either. Review will be continued on the RDU location profile.

Danny Scrudato: DO NOT GO HERE - waited two hours to pick up a prepaid car

Wendi Ricks: Cheaper is not always better and this is definitely the case with this business. Understaffed, looooong wait, and filthy bathroom.

Joshua Swart: Employees are great! Very helpful and calm given their situation. The manager is absolutely useless. Says it's not his job to help out on the floor. Had a 1pm reservation and left about 230pm once I was served. Be prepared to wait a little while they sort their staffing issues

therell nigel: Worst rental place I’ve ever been to. Took 2 1/2 hrs to get a rental. Never coming back

Art Passudetti: This place had the most unbelievably bad service I could even imagine. Whatever money you saved by using this it's not worth it.

Nathan Greene: Don't go here if you expect to get any type of service. Long lines that don't move. Prepaying is pointless. Exceptionally poor service.

Barrington Hutchinson: I was to pick up a Tesla 3 and when I arrived the car was dirty, had scratches, the rims scuffed and the trunk only opened halfway. The agent ‘Drake Broome” did no walkthrough to explain the operation of the car. I stayed in the parking lot for 30 minutes to understand the operation of the vehicle. I was never told I would be billed for any charging since you must have an account to charge Tesla’s. The car did not hold the charge, after 10 minutes the charge dropped from 87% to77%. I called and spoke with the manager “Christopher Browning” who told me I can not switch cars unless I did an upgrade. I argued that that is not valid since I received a defective car and poor customer service. I was then given a base model white Nissan Rogue Sport with scratches on every surface, dents in the door sill and gum on the driver side floor mat. After driving for 75 miles the car said “Malfunction” I was in Fayetteville by the airport and I tried to switch cars at the hertz location. I was told I cannot since allHertz are independently owned and I must contact customer service on my own. I was given no other option but to rent another car and told that would be $1500. I’m done using Hertz!!!

AMOGHA R.B: Plan well ahead to pick the car because you will easily spend hours of time waiting to be served. The delay is too much that they take around 20-25 mins per customer. These people are extremely slow. Never choosing this branch again.

Chris Krupp: Always very busy and shares with dollar. Cars can be hard to come by on peak hours. Hertz always takes care of me which is why I keep coming back. They could use more office staff.

Debra Birchfield: I prepaid for fuel and was told that if I returned it with a full tank, I would not be charged. Apparently, that was a lie. I returned it with a full tank. When I called their automated line. It said there is no refund for unused fuel. Lesson learned.

Green Eyes: Trash wants a $500 deposit and credit check to use your debit card!! Never again I'll book my rentals elsewhere. The whole process is terrible.I was confronted by a Black woman employee and ask if I had a problem with her helping me.. I said yes I don't want you helping me. I will reach out to corporate on this matter.I doubt if anything will be done on about this ghetto behavior I'm sure it's not the first time they confronted customers. ghetto beware. 👎🏼

Jackie Denning: Didn’t have car or car seats ready. Desk added extra insurance even though we declined it and then claimed they couldn’t take it off when we printed out their mistake. Van smells like an ashtray in the worst you club you visited in your early 20’s. Took almost an hour to get out of the parking lot because only one lane open to exit on a Saturday afternoon in July. Worst service I have experienced in a long time.

Lee Roy Sven Maves Silva.: So, 😞.

Hugh Bryce: Hertz staff excellent but dollar staff horrible service

Tom Belanger: They definitely do not have their act together regarding their process of getting cars to customers. Worst experience ever at a car rental company.

Michael Serres: Lines literally out the door!. I decided to pay a little extra and book with Hertz thinking I would avoid long lines and get prompt service - what a mistake!!

Muthineni Sridhar Rao: I rented my car today from this location, person directly added extra lost damage waivers of $34.99 per day, I asked them to remove and he did something and printed another paper and I was told done, my mistake I didn’t verify the contract before signing . Now after coming home after an hour I realized that contract is same paper printed again. I called the customer service and there is no way to remove. Avoid these cheaters, if not avoidable cross check the contract before signing, don’t believe on their words.

Shelley Edwards: Absolutely abysmal on the scale of efficiency, service, and delivery. After waiting in line for 45 minutes (the line was not long), I finally got the paperwork executed for my pre-arranged rental (what happened to the “Easy, fast pickup” gimmick?? Several of us in line had the same question). Then, we were all dismissed to the parking lot to “go pick whatever midsize SUV I wanted.” Well, there were no cars. None. For 30 mins, with zero staff around, I wandered about and stood around with the other customers piling up around the empty lanes. A car or two were pulled up by staff but, no—not these. These were not for pickup. It grew into an “every man for himself” scenario pretty quickly, when available cars did show up. Slim pickings. I was supposed to get a “Jeep Cherokee or comparable,” and ended up with a Nissan Rogue (NOT comparable) after 40 mins of growing desperation. The guy next to me was visibly angry I “snatched” up this vehicle, as other customers were, since there was ZERO customer support on the lot to facilitate pickups. The only staff were runners, and they definitely dropped the cars and ran, not wanting to get involved in helping anyone.Then, it took another half hour to get through the long exit line. One line was stopped forever—there was obviously an issue—but the staff’s response was to just not take any corrective action at all.Very little of this poor experience was attributed to the failure of any one individual. Some could have been quicker or taken initiative, but, overall, this comedy of errors represents a failure to manage this location properly. Not just manage it well; not even properly. It was utter dysfunction on every facet.Not ever using Hertz again. Sending this to corporate.

Sue Schiffmacher: Long long wait on pre-ordered and prepaid car. Only one agent to help many customers.Give her a raise!

Allison Pinkney: Overpriced, fee gouging. and their electric vehicles suck. They don't keep a charge, and they make you feel like you have to recharge constantly, and they limit your ability to travel more than 15-20 min away. Takes 2 hours to charge 20%. Wanted to visit a friend in a remote area but couldn't because the nearest charging station was 30-40 miles away and would have had to sit there for 5 hours to charge 50% then when I made it halfway back to my original location would have had to sit for 5 hours again to make it all the way back

Ellen Timmers: I picked up a car the day after all the college graduations (5/15) and the team was SLAMMED, waits were crazy, cars were minimal etc. Regardless, the front desk staff was so kind, patient and helpful. I am sure they were having a nightmare of a day but you never would've guessed from the positivity, friendliness and helpfulness I received. Big shoutout to the team working that day!

Jennifer Williams: Had a flight delay and they waited for me to pick up the rental.

Kolja Hanke: Total disaster!!! Gold / 5 star booking, no cars available, staff don’t care, very long lines to get cars… ridiculous

Lela Roze: In and out picking car up and dropping car off. Car was clean and drove nice. Counter person was fast and very nice as well.

Hall Wang: 90 min wait on sunny day. Avoid this place. Staff tried really hard

B C: I have to say this was my worst experience at a Hertz. I had to wait 25 min for a car to be available. Then when I get to the gate the person there can't run a credit card. Return to the counter and wait in line again for 20 min. Luckily the person there was able to charge my card.

Tiana Santana: Friendly personnel, but their car offering need improvement. Car was dirty upon pick up… not usual for a Hertz.

BJ Kearns: Poor directions to rental location.

April Suddreth: Pick-up went smoothly but I was not given any information about the weird early morning drop-off system.customer service is horrible, even while in possession of their own vehicle. Having to call several numbers to speak with a live person. To only be given other numbers to call because they were unwilling to resolve my issue.By the third day of my rental agreement, I realized that I took out insurance coverage for the vehicle with both Budget and Orbit, having both companies refuse me a refund for the cost of the insurance coverage.Unforgivable Disappointment and Frustration!

Haresh Sheth: Good experience

Sean Cantrell: I dropped off a vehicle at this location. The attendant did not record the vehicle as returned, and I am now fighting with customer support over a $2000 bill and claims that the vehicle has still not been returned; I tried calling multiple times and was hung up on twice before my calls were simply not answered. Incredibly unacceptable and unprofessional. I will be taking small claims legal action if this is not promptly resolved.Update: it was resolved satisfactorily.

Mike DeLuca: Rented an SUV from Raleigh Durham. Sold and upgrade to a Denali SUV. The truck was the nastiest rental I have ever received. It wasn't clean, smelled like rotten milk and vomit and had completely bald tires with chunks of the sidewalls missing. $300 for 2 days, which wasn't worth $25/day.

Lauren Marie: The wait for a car is ridiculously long, even after arriving half an hour later than the scheduled time. Budget doesn’t have their own station, but the signage saying so is covered by parking spots, as my husband and I drove around for 15 minutes attempting to find where to do car pick up.The customer service was wonderful but unfortunately overshadowed by slow service, long waits, and inefficiency. I will not be using this service again if I have the choice.

Family Chang: booked and paid in advance, still stood in line for close to 2 hours to pick up the car. Car had bad smell strong odor and dirty

Mesut Celik: So much frustration. They don’t deserve even 1 star.

Mujib Mohammed: Had to over an hour and ann agent offered concession before she left for the day. When the agent who worked on the printed receipt the amont came higher and I got a vehicle inferior to what was originally booked. When asked the agent while returning the vehicle, he was unable to resolve the issue. Very disappointed.

Heather Supler: I made a reservation months in advance to pick up a minivan at the RDU airport. When I arrived, they were completely out of cars and I was told the only car I could get was a truck that would not even fit the party that I needed. I was then told I could wait two hours outside for a different car but I had two small children and it was over 100° out Side. So I took the truck, and when I got in, it was completely filthy and had not been cleaned. It was covered in dog hair which my child was allergic to, and there was sticky stuff, filling the cupholders and all over the consuls. I drove the truck off the lot and immediately called customer service and they sent me to a different budget rental car service about 40 minutes away, assuring me that I would get a vehicle. When I got there, come to find out that store had closed hours ago and wasn’t even open so they sent me 40 minutes outside of my way to a store that was closed, when I called customer service, I could not get anyone that spoke decent English. I asked to speak to a manager and was told that I would have to open a ticket online that there was no one I could speak with. I ended up returning the truck and canceling my entire reservation, and they lost thousands of dollars of my business . I will never be using budget Rent-A-Car again. This was the worst rental car experience I’ve ever had.

AJ InBrooklyn: I booked this car in a Jetblue vacation package for $165. Then was charged additional fees making the total $500, including an additional day charge of $100 even though we didn't rent the car for any additional days!! Line was painfully long getting car. 40 min long. And we saw about 70 people in line waiting behind us. Other car rental agencies give you a car on the lot without needing to wait in line. Really inefficient and several questionable fees. They don't give you an actual receipt. When I asked the agent said they emailed it, when I checked in front of him and told him he then emailed it and acted as if it was my fault. We didn't have time to go over the pdf receipt but after our flight I opened it and saw it was more than double the rate I agreed to, including an extra day charge which was fraudulent. Never renting from them again!

Jordan Cadier: Worst service ever. I had a reservation at 5:30 am and there is no one in the building. After asking for help from other employees working on the cars I was told someone will be here at 6:00 am. Totally unacceptable.

Vinny B: Always a great experience..

K M: Despite asking for prepaid fuel option, half asleep employee issued car without any signatures and I was then charged for fuel penalty on return. Very suspicious that the quantity I was charged for was more than half tank yet the gauge was over half at return

Joel Gutierrez: ONE OF THE WORST PLACES IF NOT WORSE TO RENT A CAR!!, A WOMAN I DON'T KNOW HER NAME WAS OF RUSSIAN ANCESTRY VERY VERY EXTREMELY HOSTILE AND NOT AT ALL COURTEOUS. !!!!!!!!!!!!! THE NEXT DAY I TRY AGAIN AND ANOTHER WORKER TOOK ME AND HE WAS GOING TO RENT IT TO ME UNTIL HE CHARGED ME AND EVERYTHING AND WHEN HE GAVE ME THE KEY THE %!*|*{ WOMAN RECOGNIZED ME AND CAME AND GIVEN HIM HE TOLD THE OTHER WORKER TO CHECK MY LICENSE CAREFULLY BECAUSE IT WASN'T NOTICED WHEN THEY GAVE IT TO ME AND SO I COULD NOT ACCEPT IT!!!😡😡😡😡UNO DE LOS PEORES LUGARES SI NO ES PEOR PARA RENTAR AUTOMÓVILES !!, UNA MUJER NO SE SU NOMBRE ERA ASCENDENCIA RUSA MUY MUY EXTREMADAMENTE HOSTIL Y NADA DE CORTES, NO ME QUISO RENTAR CARRO PORQUE A MI LICENCIA TENIA MEDIO BORRADO CUANDO ME LA EXPIDIERON!!!!!!!!!!!!!! , AL SIGUIENTE DIA LO VOLVI A INTENTAR Y ME TOCO OTRO TRABAJADOR QUE ME ATENDIO Y EL SI ME LO HIBA A RENTAR HASTA ME COBRO Y TODO Y YA AL DARME LA LLAVE LA %!*|*{ MUJER ME RECONOCIO Y VINO Y LE DIJO AL OTRO TRABAJADOR QUE ME REVISARA BIEN LA LICENCIA QUE PORQUE NO SE NOTABA CUANDO ME LA DIERON Y QUE ASI NO ME LA PODIA ACEPTAR!!!😡😡😡😡

R Y: stay away from this location , July 3 /2023 between 8 pm to 9 pm , the ladies behind the counter can't even deal with animals not humans , They are terrible , I'm done with this nasty company

w mitchell: Love the service

Tonya L: Waited in line for over 2 hours despite prebooking and prepaying through Costco.

Vera Sanford: Very courteous, polite, and did the their best to get me in a car.

Sam Max: Terrible service. I got scammed into paying 500+ for a one day one way rental by incompetent front desk workers

Name Last: Made reservations a week in advance traveled an hour to come pick up the car. Staff Tameka and Malia were unapologetic and incompetent and could not give me the car that was available because of computer issue and asked me to go the airport 30 min away.

Colton Meyers: Had issues from the start. You might save some money but it’s not worth it.

Ayman Jino: Stay away from this place scammers scammers …..I was not advised how to pay for tolls or offered any options ….Now they sent me a bill of 130 $ which is doesn’t make any sense if the toll was .75 cents there is an additional 15 $ administration fees ….stay away from them

Shannon Keith: Only rent from Las Vegas Dollar if you want to wait a ridiculous amount of time. Even with 5 people working. Literally all other companies have no lines at all.

Pamela Howard: I had forgotten that Dollar tried to charge me for gas fraudulently the last time I rented from them. This branch did it again. $10 a gallon for gas when I returned the car full and filled it less than a 1/2 a mile from the return location. They charged me $20 and the car was full. I spent 2 hours of my time chasing down their customer service to have them take it off my bill. These people are total scam artists.

Spencer Pierce: The car itself was great but getting the 97$ toll fee bill was shocking to say the least. I was never given options on how to pay my tolls or how they even worked. they charge a 15$ admin fee per toll. for a .76 cent toll I owed 15.76 and so on. for a total of six tolls totaling to 97$. I will never use dollar car rental again.

Chopper 1981: I paid 168.44 for a FOUR HOUR rental out of MHT in NH. I would love to know why Enterprise rents the same size car for 86.00 a DAY. I also would like to know if Dollar stands behind their name in being fair. I am retired, a Veteran, and that charge was exorbitant to say the least. Thank you for your quick response.

Raven Boone: Was approved for a down payment then when I called again to confirm my appointment, they told me it was actually a much higher down payment then what was previously promised. Very crooked service, do not go here!!!

Shay Williams: Amazing service! I’m a very consistent customer and they always aim to please !!!

Sarah Tharrington: Josh and Jorge were great, they really took care of me.

Carolyn Sampson: My experience using this location and with staff interaction was GREAT!

Mariss: I had a wonderful experience at the Glenwood Avenue location. 5 stars across the board. After experiencing a fender bender here in the great south with wildlife amongst us, AAA Insurance scheduled me for a Priority Pass Appointment on a Monday morning. I was initially scheduled for a pick up from John's collision office but the owner knew how busy enterprise was and decided to drive me and another customer over. Susan assisted me and reviewed what models were in stock. I initially requested a Nissan Sentra or Dodge Charger Sedan. I also confirmed with her that I wanted to stay within my policy's daily allowance. She showed me a 2023 Mazda CX5. I found the vehicle too large for my needs and asked to see other options. I decided on a electric blue 2021 Ford EcosportCompact SUV. I love a fuel efficient vehicle, so this was perfect for my needs. The car smelled new, did not have cigarette odor and the entire was spotless. I enjoyed the keyless entry, Automatic engine shut off, cap free gas tank, comfortable stain free seats, amazing fuel economy where $30 fills up the tank. The collision shop originally promised the repair would be only a few days but I had the car for over a week's time. I am not a fan of FORD but I really enjoyed my EcoSport. When it came time to return the vehicle Josh was wonderful and assisted me with the return. Caesar drove me back over to John's Collision and I was on the road again.The customer service at Enterprise is unmatched. I will definitely return for my rental car needs. Prices are affordable and the selection of vehicles was spot on for me.

Bryan Tomlinson (BTDesigns): Great location and staff

Bryan “DigitalB” Tomlinson: Great selection of vehicles

Herbert Parks: Excellent experience with the team here at the 9009 Glenwood Rd location. They always take care of me! Definitely recommend this location!!!

Brandy Stewart: I don’t think this car should be a rental. There is a warning light constantly blinking and beeping that the drivers door is open even though it isn’t. The car smells like someone smoked in it. It was this car or one with visible stains on the seats. It’s just gross but we needed a car right away.Update: This location has good customer service and corrected the situation.

Meditative Citrus: Excellent service, thank you!

airplane pilot 4000 ryan the pilot: They answer the phone and put it down. Terrible customer service, go elsewhere please.

Sherry R: Friendly and helpful staff. Got me in and out and on my way.

Zaid Sammour: Bad servicesBroken carsEmployees don't know how to treat with the customerI don't advise anyone to go to this location because they have the worst service and cars in the world

Ade OpOire: I was called by a representive and told he would get me financed with 1000 down if I came from another county.I rented a car to meet the representative the next morning and he was a no show.Then I was told I needed a higher deposit.Worst experience ever.

J W: DO NOT rely on this location if you have to be somewhere on time. Had a reservation for 2 weeks. They called to confirm the afternoon before. I get a ride to the location only to find out they have no cars. Literally stranded at the Enterprise lot.

Marsha Lee: I Rent from Enterprise almost all the time the service is great. If you have a problem with any of their vehicles, they will accommodate you with no problem. The staff is customer friendly and polite.

Lucinda Sharpe: First time renting a car. All the staff is very polite, professional, and patience. They took time to explain a concern I had. Kendra picked me up from the collision facility,and made sure I was pleased with my renter. Definitely recommend this location. Thank you All for what you do. Respectfully, Mrs. Sharpe

vince “vincenzo”: I cannot express my disdain for this location enough. I’ve rented from numerous locations dozens of times with no issues but for whatever reason this location decided to be predatory with how they handled my rentals. Due to my work I require a rental car that is covered by my company. For my protection I video record each rental inspection.Upon returning the vehicle, Enterprise tried to charge me for a cigarette smell and dirty vehicle. Thankfully I had evidence this was not the case and that this issue was on them. They tried to push the issue and were proven wrong.Another time they attempted to charge me for a ding on the vehicle that was already there when I rented and the paperwork proved them wrong. Maybe this is why they have attempted to push their insurance when I rent. After these interactions I have decided that I am much safer and much more welcome at the Apex location or any other location.As a customer who used to rent weekly from Enterprise, the experience at this location made me use other rental services

Dom: Helpful with extending my rental and great service

Juber Souza: Very good service!