Best Luxury Car Rentals Raleigh Near Me

Chris Krupp: Always very busy and shares with dollar. Cars can be hard to come by on peak hours. Hertz always takes care of me which is why I keep coming back. They could use more office staff.

Debra Birchfield: I prepaid for fuel and was told that if I returned it with a full tank, I would not be charged. Apparently, that was a lie. I returned it with a full tank. When I called their automated line. It said there is no refund for unused fuel. Lesson learned.

Green Eyes: Trash wants a $500 deposit and credit check to use your debit card!! Never again I'll book my rentals elsewhere. The whole process is terrible.I was confronted by a Black woman employee and ask if I had a problem with her helping me.. I said yes I don't want you helping me. I will reach out to corporate on this matter.I doubt if anything will be done on about this ghetto behavior I'm sure it's not the first time they confronted customers. ghetto beware. 👎🏼

Jackie Denning: Didn’t have car or car seats ready. Desk added extra insurance even though we declined it and then claimed they couldn’t take it off when we printed out their mistake. Van smells like an ashtray in the worst you club you visited in your early 20’s. Took almost an hour to get out of the parking lot because only one lane open to exit on a Saturday afternoon in July. Worst service I have experienced in a long time.

Lee Roy Sven Maves Silva.: So, 😞.

Hugh Bryce: Hertz staff excellent but dollar staff horrible service

Tom Belanger: They definitely do not have their act together regarding their process of getting cars to customers. Worst experience ever at a car rental company.

Michael Serres: Lines literally out the door!. I decided to pay a little extra and book with Hertz thinking I would avoid long lines and get prompt service - what a mistake!!

Muthineni Sridhar Rao: I rented my car today from this location, person directly added extra lost damage waivers of $34.99 per day, I asked them to remove and he did something and printed another paper and I was told done, my mistake I didn’t verify the contract before signing . Now after coming home after an hour I realized that contract is same paper printed again. I called the customer service and there is no way to remove. Avoid these cheaters, if not avoidable cross check the contract before signing, don’t believe on their words.

Shelley Edwards: Absolutely abysmal on the scale of efficiency, service, and delivery. After waiting in line for 45 minutes (the line was not long), I finally got the paperwork executed for my pre-arranged rental (what happened to the “Easy, fast pickup” gimmick?? Several of us in line had the same question). Then, we were all dismissed to the parking lot to “go pick whatever midsize SUV I wanted.” Well, there were no cars. None. For 30 mins, with zero staff around, I wandered about and stood around with the other customers piling up around the empty lanes. A car or two were pulled up by staff but, no—not these. These were not for pickup. It grew into an “every man for himself” scenario pretty quickly, when available cars did show up. Slim pickings. I was supposed to get a “Jeep Cherokee or comparable,” and ended up with a Nissan Rogue (NOT comparable) after 40 mins of growing desperation. The guy next to me was visibly angry I “snatched” up this vehicle, as other customers were, since there was ZERO customer support on the lot to facilitate pickups. The only staff were runners, and they definitely dropped the cars and ran, not wanting to get involved in helping anyone.Then, it took another half hour to get through the long exit line. One line was stopped forever—there was obviously an issue—but the staff’s response was to just not take any corrective action at all.Very little of this poor experience was attributed to the failure of any one individual. Some could have been quicker or taken initiative, but, overall, this comedy of errors represents a failure to manage this location properly. Not just manage it well; not even properly. It was utter dysfunction on every facet.Not ever using Hertz again. Sending this to corporate.

Sue Schiffmacher: Long long wait on pre-ordered and prepaid car. Only one agent to help many customers.Give her a raise!

Allison Pinkney: Overpriced, fee gouging. and their electric vehicles suck. They don't keep a charge, and they make you feel like you have to recharge constantly, and they limit your ability to travel more than 15-20 min away. Takes 2 hours to charge 20%. Wanted to visit a friend in a remote area but couldn't because the nearest charging station was 30-40 miles away and would have had to sit there for 5 hours to charge 50% then when I made it halfway back to my original location would have had to sit for 5 hours again to make it all the way back

Ellen Timmers: I picked up a car the day after all the college graduations (5/15) and the team was SLAMMED, waits were crazy, cars were minimal etc. Regardless, the front desk staff was so kind, patient and helpful. I am sure they were having a nightmare of a day but you never would've guessed from the positivity, friendliness and helpfulness I received. Big shoutout to the team working that day!

Jennifer Williams: Had a flight delay and they waited for me to pick up the rental.

Kolja Hanke: Total disaster!!! Gold / 5 star booking, no cars available, staff don’t care, very long lines to get cars… ridiculous

Lela Roze: In and out picking car up and dropping car off. Car was clean and drove nice. Counter person was fast and very nice as well.

Hall Wang: 90 min wait on sunny day. Avoid this place. Staff tried really hard

B C: I have to say this was my worst experience at a Hertz. I had to wait 25 min for a car to be available. Then when I get to the gate the person there can't run a credit card. Return to the counter and wait in line again for 20 min. Luckily the person there was able to charge my card.

Tiana Santana: Friendly personnel, but their car offering need improvement. Car was dirty upon pick up… not usual for a Hertz.

BJ Kearns: Poor directions to rental location.

Moira: There should be an option for zero stars. Ten minutes before out reservation time we were called and told they did not have our car available (we prepaid) and told us to call customer service or the airport, neither of which answered their phones. We have to go down there to speak to the person about refunding our money since they are not answering either even thougg they just called us. Will update when we speak to them about a refund. DO NOT USE AVIS.

Bo Kim: It's OK experience.

C Reese: Today is May 13, 2023. Crabtree Mall location. Black female worker NEEDS TO BE FIRED! NO CUSTOMER SERVICE, NO VALUABLE ASSISTANCE, VERY STANK ATTITUDE. Did not give me her name, or supervisors name. did not give me needed information for the rental. I pulled all information up on my phone doing her job.I had to go to another store in the mall for them to help me. SHAME ON HIRING MANAGER.U knew that employee is NOT PROFESSIONAL OR QUALIFIED TO WORK WITH THE PUBLIC.

Mohammad Amin: Five hours of waiting to fix the tire and no approval

Kayla Landers: After some car trouble, we decided to rent a car for a day and a half from Avis as it was the closest option we could find. On a budget we found the cheapest car we could rent, which was an SUV for about $112 a day. We went to rent it and it came to be around $420 dollars. Well the ladies working at this location had put in the wrong time for us to return the car, so I had to call customer service, after being transferred a few times someone finally got our time extended and I had asked why it was over $400, and she had mentioned I would receive my deposit back of $200. After two weeks I never saw my deposit and gave customer service a call today and she was no help as to why I would not get my deposit back other than "If we gave you that money back you would then owe us". This was the first time I had ever rented a car alone, as well as from Avis at all. I will never be returning to Avis because of the headache it has caused as well as the bad customer service I had experienced in the location and the second time with customer service.

Joshua Lebeda: Avoid at all cost, I had my company black list this location, I suggest you do the same.

Rebekah Poirier: DO NOT DO NOT DO NOT BOOK HERE! They have NO inventory and will not call you to tell you that until HOURS before your reservation! I reserved my rental a week ahead of time, confirmed the day before and then got a call 2 hours before I was supposed to pick up saying they don't have ANY CARS! They were completely unhelpful and couldn't find ANY cars available within a 50 mile radius! They told me "this happens all the time." They charged my card, so now I have to wait until they can refund me and in the meantime spend all day trying to find another rental agency that I can get a car today.

Trae “TH1NTON” Hinton: I will never rent from this location again. Dirty filthy rental car that had the oil and maintenance alerts on, balding tires, was given the wrong size vehicle outside of what I ordered. Avis if you read this DO BETTER!!!!

Michelle Allende: First off it's hard to find, no signs on how to get to it. Second they gave us a car with all balled tires, smelled of nasty smoke, yet it states no smoking and we were driving out of state. Then we had to go to the airport and trade with a different reliable available vehicle. The gas wasn't full on 1st vehicle, yet were told to return it full. After traveling over 8 hrs, stuck in traffic, received an attitude because we returned the vehicle several minutes before 6. This is not a way to get business at all.

Deiara Frye: They never have cars and the lady that works the afternoon or night shift is not helpful at all. She refuses to answer the phone or actually be helpful.the young lady that worked the day shift was helpful

E Smith: Its amazing these people are drawing a paycheck. I asked why the charge amount is different from the quote and she said "dis whyyy i hate people" HAHA Pay extra to avoid this location. You will come out ahead in the end.

Brittany Thomas: I hate Avis! I would personally give them 0 stars if I could. I learned my lesson the hard way many years ago, with them trying to charge for damages that weren't even on the car.Unfortunately, after warning my father, he rents a truck from this location at Crabtree. They come out to inspect the vehicle and tell him there would be a $450 charge to clean because there is white dog hair. Needless to say, we don't have a dog 🤦‍♀️. So in other words, they will screw with you too get extra money.

Baha Hamra: I got confirmation to pick up,no car. No notice. insane

Larry Evans: The manager Keisha was a great help! The car rental was also clean and ready to go. Like the other comments say, the place is hard to find. 👍

Khalid Ahmed: Here are three reasons to avoid this location and Avis in general:1) They charged me for an extra week and refused to refund me my money.2) They never returned my security deposit.3) Even when I contacted customer service I was on hold for over two hours with 5 different people, after which I would get hung up on. (If you ask for their employee ID at the beginning of the call they won’t hang up on you or the call won’t conveniently get disconnected)

DL Moore: *** I'm just leaving a review based on what I witnessed with my sister who is renting a car from Budget. I DO NOT need a response from a rep on here. Thank you!***I just looked through some reviews and they're absolutely correct. First off, why in the world would a car rental place be in a MALL??? For what??? For why??? And then to top that off, there are NO signs anywhere. Good luck and God speed trying to find it. You would think because it's a CAR RENTAL company there would be SIGNS on the OUTSIDE of the building right where you enter. We drove around the entire mall parking lot for about 15 mins before we had to walk in through Macys and then we found it.Now, I will say that the customer service was good once we got inside. Very friendly workers. The customer service rep we called is another story. So fast forward to the car...a Toyota Rav 4. It hadn't been cleaned out/deoderized. It had a "maintenance needed soon" and "low windshield wiper fluid" signal on. It didn't ride smoothly either. And it was MUSTY, too! Idk if the odor came from the previous customers or their food but it stunk. We went back to tell them and one of the workers said he'd do a "5-minute clean up". Well, the smell disappeared...for about 5 mins, lol. We ended up going to RDU Avis/Budget to switch the car out. Quick and easy. If you can find another rental place, please do so. Your nerves will thank you later. Peace and love! ✌🏽❤

Monique C: Had a terrible experience at this agency as I was overcharged for gas for driving more than 2 miles from the gas station. Konnan has terrible customer service and is not knowledgeable. He is very callous and does not care to assist the customer. His response is to call customer service as he is not interested in investigating the issue any further and would rather close out the rental ticket without further research. If I could give this location a zero I would. I think the 2.6 score speaks volumes and I wish I would have researched further! I will NEVER rent at this location EVER again. Horrible experience!

Alexandria Knight: I will never rent from Avis again! I made a reservation at one location and received a phone call saying they did not have anymore vehicles even though I received a reservation number. However, I was told that my reservation will be transferred to another location. I get to the second location and was told that there were no cars available. I was told to contact customer service for my issue because they can not assist at the store. I contacted customer service and they advised that I can transfer my reservation again to another location but there is a price difference of $300 that I would have to pay! Therefore I wasted money for an Uber, obtained poor customer service, was told to travel another 25 mins to the second location with the possibility that I may have the same issue! I will make sure I avoid recommending AVIS TO ANYONE!

Daniel McCall: Do not go to Avis in Raleigh. Terrible service. Long wait times

Macy Green: Was told I could pick up a rental and found out the location was overbooked. Both agents were VERY unprofessional and essentially laughed in my face instead of helping resolve the issue. Very disappointed.

Michael Lee (Jack-of-All): Was denied rental because I had a $0.00 balance on a basic summer Duke Energy installmant plan. Went to Enterprise and was able to get a rental at the last minute. I wasn't told until I got there about no installment plan indication on bill...but there was no amount past due. Everything changed once I got there...😉

Barry Lawson: Wonderful customer service from an experienced and professional staff. Rented a van to help my daughter move and the vehicle was just what I needed.

Peter: They take good care of you and their prices are more then fair.

Carolyn Parker: Great customer service, suv was very clean. Mike was very thorough in explaining everything

Latasha Williams: Really like this place.

Linda D: BEWARE...Extremely Disappointed. I asked specifically if they had non-smoking SUVs. I was told that ALL of their vehicle rentals were non-smoking. WRONG.We picked up the rental and within a few minutes noticed a peculiar smell...opened the windows to air it out and then closed up and put the a/c on. It REEKED of smoke. We spent 21 hours in a vehicle with the stench of cigarette or vape smoke. It permeated everything we traveled with including our clothing & suit cases.We wouldn't have rented this car even if THEY paid US the $444.56.Why didn't we simply return the vehicle for another you ask? We were told it was the only SUV available (now we know why) AND, we were on a time constraint.When we returned the vehicle, we asked to speak with the manager and the employee said he was not there today. We asked him to speak about our experience with the manager and to get back with us. And he said he would. That was over one week ago. No communication whatsoever.This was the most disgusting experience we have ever had with a car rental.

Jason Cooper: Best price for a passenger van rental in the Raleigh area.

Gwendolyn Campbell: the guys there are wonderful they always are at the capital auto rental

Irvin Quick: I needed quick transportation and the folks at Capital Auto Rentals took excellent care of me. Got me on the road in short order.

WaveGod Supa Music: Too much needed to rent cheap cars 👎🏿

Creativ Li: We’ve rented from this place dozens of times. Even for extended periods. We were denied rental because of a bill with pass due balance, that was received at another establishment only minutes later. The current amount due was zero. They seem to be very friendly to certain customers and quite dry and uninterested in others. We will not be using or recommending them anymore.

Jerome Lennon: Had to have some work done on my auto , went to capital auto rentals to obtain a rental beside the regular documents common sense say that u should have ...drivers license, Insurence. ECT... They wanted a utility bill . now I have no problem with that except they wanted one with no pass due balance.I took my current light bill up there and the said I had a pass due balance on it. That was the first bill I received in 3 months and it was 600.00 something July and Aug were paid Sep wasn't due until the 24th of this month.I called the light company which they verified no pass due.he said they go by what on the bill thanks Brother !!!

Dally Cisneros: Called to get a reservation and within 10 minutes of being on the phone with the guy I had to hang up due to his unprofessionalism and rude demeanor. "If you treat a customer with professionalism and respect he'll tell 50 people if you treat him rudely and are unprofessional he'll tell 100 more people".

Michael O'Leary: Excellent service and brand new cars

Chris Downing: Awesome inefficient, in and out in no time.

Phil Anderson: Took care of us

larry woods: Friendly staff

G Duran: The phone number listed is not in service.

Dwight Willis: Nice place 👍

Debbie Tann: People are great

Ife Fasina: Great service! Quick and easy. No issues with cost later.

L Faith Birmingham: Though my reservation was set up as a PICK UP at my home address by 5PM (as confirmed in email with confirmation code), when Enterprise had not arrived by 5:30PM I called the Creedmoor location. I was then told my reservation did NOT show a pick up at my home address, instead only showed I would be picking up car by 5PM at the Creedmoor location! That was a patently FALSE statement as my email confirmation & itnerary details show it was scheduled as at pick up at my home address!Next the agent at Creedmoor Rd said it would be sometime late tomorrow afternoon 5/9/2023 before the reservation I HAD made for 5/8/2023 by 5PM would even be possible.. Don’t advertise & schedule what there is NO intention of doing !

Amir barakat: Pathetic how they pick up the line then put you on hold. What kind of customer service is this???? Never calling this location again

SWATDOG: I sat in my first vehicle and drove away. I had travelled approximately 1 mile down the road when the overpowering odor of smoke caused me to turn around and return the vehicle. I was given a Camaro next, which caused me trouble all week. Dirty, the windshield inside was so smoke dingy, it was really hard to see whenever it was sunny. My last 4 rentals from enterprise have either been dirty, smelled like cigarette smoke, marijuana, or just in poor condition. The manager was nice and respectful, but the car’s condition each and every time has been terrible. I recently received a significant promotion where I’ll need to rent at least 2 weeks a month, but unfortunately I think our company will need to change rental car companies ASAP. That’s a shame because enterprise is 1 mile away.

Gsentinel “gsentinel”: Kendrick Jones (Assistant Branch Rental Manager at the Creedmoor road Raleigh NC location) was the ultimate professional and made the automobile rental process quite seamless and very easy and efficient. Enterprise should be proud to have a staff member with such business precision!👍👍👍👍👍

paul anthony: Tyler at Creedmore was friendly and helpful.

Terry Thomas: Just called and waited for fifteen minutes for a rep to answer and lie to me that they didn't have any cars to rent for a week, the enterprise app says they have several.

bryant allen: They need 300 plus the weekly rental. You might as put down a down payment on a ñew car instead of renting from them. Just because they don't know bad apples. Now no one can rent a car just to go to the beach or pick their kid up from out of town. They need to start making negative stars

Dione Williams: The Creedmoor Rd branch of enterprise was spectacular. I got picked up by Iris from a car repair shop and was expertly treated. The car was new and clean. Branch Manager Morgan was very runs a great branch. I will definitely rent from Creedmoor Road Entrtprise again

Tomas Miro: Was asked to provide proof of insurance otherwise would be required to pay an additional $20 a day for the comprehensive coverage. This is not a legal requirement

SUGAR DADDI: Good and affordable prices

Erica Gorham: My experience was absolutely amazing Sean helped me so much! I didn't realize that they closed early on Saturdays I went in a few minutes before closing. They didn't have the vechile I requested but Sean was able to get me in something similar which was fine with me .The customer service was amazing . I will definitely be arepeat customer!!!Thank you Sean!!!

Damian Marynski: Very reliable, and friendly staff. This Enterprise location was able to get a car for me the same day that Avis cancelled my reservation, just a day before leaving for a trip.

Steven Skipper: This is the best Enterprise location I have ever rented from. I rent from them once a month, and they always have the cleanest selection of vehicles and the most outstanding customer service! The team at this location works endlessly to ensure you are fully satisfied and taken care of with the best deals possible. Although this is not the closest location to my home, I will always return here to get my rental cars!

Eric Meyers: I had an administrative issue with an out of state rental, and l had the pleasure of dealing with the manager of this branch, Morgan. Although she was not able to resolve my issue herself, she did all she could by making phone inquiries to other branches and directing me to resolution of my problem. What was profoundly striking, she was so very personable and extremely empathetic with me and the all other customers l watched her assist. She has the highest understanding and application of customer service l have seen in any Enterprise branch.

Steven Scofield: Great experience. Morgan is a customer service champ!

Ariel B: Wow! Some of the best customer service I’ve ever received, both over the phone and as soon as I walked in the door. I can’t say how kind everyone was! Picking up my car was easier than I could’ve imagined and I was treated above and beyond any expectations. I can’t recommend this location enough!

Anthony Rice: Kevin, Quan, and Morgan are the best! There were a few complications with my rental, and these three were there with me every step of the way. Very friendly, will always use this Enterprise for renting.

B Cole: Morgan was nothing short of amazing as well as the assistant manager. I definitely recommend this location.

Leah Vann: Quon gave AMAZING customer service. He greeted me at the door with a huge smile and bright eyes, it was so welcoming. The process to get the vehicle was a breeze thanks to Morgan. Your team at this branch is phenomenal and just for that I will be returning for rentals in the future. Thank you Quon and Morgan!

Kenny Reed: Nice free upgrade

Paul Favret: RDU Alamo

steve kerby: Very friendly and helpful staff. Prompt service and a clean vehicle in good working condition

Trish Foster: Great customer service (Jackie was friendly and helpful). Car was clean and comfortable, almost new. Shuttle from airport only took a few minutes to get to Alamo and quick service to get our car. Return was simple and shuttle back to airport was fast. Would definitely rent from here again.

Mohammed Mira: Good service 👍

Sam Johnson: Great staff, great car , and great return experience. Everyone was nice friendly and everything was accurate on my billing statement!

Jan Kearney: Alamo car rental RDU airport is by far the “Best” rental agency I’ve rented a vehicle from. Jason is such a wonderful employee and always friendly. He never forgets me even after 6 months of visiting for an auto rental. The other staff members are kind as well but Jason is my favorite!!!!!! Wish there were more people like Jason.🙂

Adam Slemy: Really fast, friendly service. Drop off was super quick and simple. Would recommend

Simon Cooper: Open when my original agency had closed before my delayed flight got in, was able to just get in line and make a new booking on my phone. Great deal for a very decent car, better than the other one anyway. Big price difference between National and Alamo operating the same fleet out of the same location though...

Elizabeth Sinor: Easy pick up and drop off . We picked up about midnight and dropped off before 6 am. Both transactions easy. Employees were friendly.

Peter Oldziey: Check in and check out went seamlessly. Usual Alamo excellent service! The only issue was that when I braked at higher speeds the car shuttered somewhat. Not the usual Alamo experience.

Kyle Fletcher: Easy pick up and drop off. Good range of cars available.

Todd Erickson: Always a pleasure renting from Alamo. Highly recommend!

T Sharretto: Tya at the Raleigh Durham Airport location provided us with excellent service. She was both helpful and accommodating. Will definitely use Alamo again on our next visit to NC!

Amanda Elton: Good service, very short wait, as there was only one person ahead of us. After finalizing details, they pulled our car up for us and we were ready to go. No issues with the car or service.

Michael Tischer: Pleasant staff, nice touch offering us ice cold water, car felt brand new.

Joseph Guglielmo: I loved the experience….from pickup of shuttle to the actual dropping off again by the shuttle. The counter agent and yard attendants were courteous and efficient. Thanks Alamo!!!!

Goble “extra” Acct: Easy ride on rental bus to counter and reasonably quick check in to get my car. The car was a Kia soul and was very nice and perfect for my needs. Returned it at 4am and someone met me as I parked and checked it back in and the bus was right there to take me to the airport. It was the easiest rental experience I've had in a long time.

Sarah Holder: I was very upset that I called Alamo twice because my flight was delayed three times. I was told by a person that if I arrive at Raleigh Durham after 12:30 am, the rental car at Alamo would be closed so I would have to come back the next day at 4:30 am when it officially opened to rent a car. Our flight landed around 2:30. My husband and I had to wait at the airport until 4:15 and then caught a shuttle to the rental car area. As soon as we were boarding the shuttle, we and two other couples were told that we could have rented a car 24 hours! We were flabbergasted!! The other customer were very disappointed also. They as well as us had been told the same thing! We were taken care of, but we almost miss the funeral services because of our fatigues and tiredness we almost overslept. PLEASE let whoever know that care rental is available 24/7 so that no one else will be lied to. We are very upset.

Thomas Reed: Quick check-in. Maybe too quick. No actual inspection of the vehicle before we left. Clerk assumed we did not want insurance coverage, never asked. Didn’t ask what program we wanted for returning the car with or without gas. Did give us an upgrade, I assume because they ran out of the category of cars we had reserved. Everyone was very nice.

J STEPHEN WILLIAMS: Easy to access and effective.

Erin Fenton: The car that I received reeked of smoke. They told me it was the only car left - take it or leave it. I let them know that I will just take my personal vehicle on my work trip. Once they realized that I would not take that vehicle, another clean vehicle magically appeared. They wasted over an hour of my time.

james b: My favorite place to rent from.

M. A. M.: This location provide the best service. The staff are very friendly and helpful. They always have great selection of cars. Thank you for being part of my business.

Amber Cays: I rented a van and when I got it home to pack found vomit on the floor. The car was dirty inside and out. When I called I was told to go to the car wash and they would reimburse me. The manager blamed it on another location. When I emailed customer service with photos, I got a response that had nothing to do with the issues. Then they offered me one free day of rental. Customer service is absolutely terrible. I'll spend the extra money and rent from Enterprise in the future.

Zach Jones: Hands down the biggest crooks that work here. I rented a car for the weekend. Filled the car up before returning it. Left the receipt with the keys. Now they are trying to charge me for gas. DO NOT USE AVIS!!

Keiana R: For future reference, the car we got was dirty on the outside and inside. The gentleman was rude who checked us out and the gentleman checked us in wasn’t clear about the details of our rental and didn’t provide clarity as to wear we needed to return the car. Gratefully we were only visiting and will not use nor suggest folks to use their service again.

Lina Husseini: Amazing experience, the staff was so kind and thoughtful! I highly recommend renting from here!

Ann Weaver: Reservation was at noon (booked a week in advance ) .. showed up and I was informed they had NO cars available and they would have my car in 2 hours. I call back at the 2 hour delay point .. there is no new information.. no car .. and I get referred to a call center .. where I wait on hold for 20 minutes and then get disconnected .. at the three hour delay mark .. I call back to see if there are any updates or cars available.. there’s no update no supervisor nothing .. nothing they can do for me .. that can’t even cancel my reservation on behalf ..Honestly what they should of done was call RDU avis airport and sister locations to see if they had a car and I could drive there to pick it up .. or call Enterprise or other companies and pay the difference in the bill.There was zero customer service

Nicole Smith: I booked a vehicle with Avis and had confirmation email and all. Then I call the location when I am on the way to say I will be a little late due to traffic for the guy to tell me that location does not have any cars to rent. I tell him this is for a funeral and I need to get on the road to get to my mom's funeral. The guy tells me the only location that has vehicles is the airport location and only customer service can change the location (since I booked through third-party). So i head to the airport and when I get in line I call customer service and wait for 28:33 minutes to speak to someone for the representative to tell me he can change the location but I would be responsible for the price difference of $200. After explaining that is not good customer service he tells me he can transfer me to customer service, I ask him what can they do different from him and he responds he doesn't know he doesn't work in that dept. After going back and forth with him I just hang up on him call the location I was originally supposed to get my vehicle for and tell them to cancel since they have no vehicles. This location and the call center lack serious customer service skills

Muhammad Wajahat: Nothing bad to say about the staff, but Avis needs to not take reservations if the location is out of vehicles. I booked a rental for pickup on Monday and sold my own car, turns out they don't have any cars (they let me know the morning of pick up well before time), so I am now left without anything.Then I called support, and asked them to give me another location which has the car, they gave me Glenwood location, modified the reservation and then few hours later, I get a call from Glenwood location and they don't have any vehicles either. Apparently there is a big shortage, but at-least the support people and the website should show this?Now the only place left is RDU airport location which is 25 minutes away, I have been trying to call them and no-one is picking up. The only thing I can do is take a taxi to the airport and check if they give me something for the next few days, and if they don't have anything either then waste an entire round-trip to the airport. Surely in this day and age we can do better?Kept getting emails on confirmation either so it is not the website but their whole system. Unfortunately, my company has a corporate contract with Avis so I can't book any other company for the business rental.

brbrightnow: The staff was very helpful. I originally reserved a car at another Avis location but had to go to Sheraton to get a car. Despite low inventory they managed to find a car for me. Thank you!

Jose David Marroquin Rojas: AVIS, BUDGET CAR RENTAL: THIS PLACE OFFERS GREAT SERVICE TO HOTEL GUESS AND PEOPLE WITH RENTA CAR NEEDS, PRICING , QUALITY , AND BRAND. THE MANAGER OFFERS GREAT SERVICE AND IS VERY PROFESIONAL. THANK'S

Roland Mathis: Personnel très serviable et avenant.

Susan Stephens: Over the last 3 months I have been renting a car from here at least once per month. I usually have a great experience but today was not great at all. The man behind the counter was rude, not helpful, he didn't even any effort to assist. He acted like I was bothering him and I left without a car, even though I prepaid. I asked if he could return my money and he flicked his hand at me and told me to call customer service "they would help". Like I said typically it is a great experience but this was so bad I won't be back.

Londafgudo Speed: AMAZING COMPANY@GREAT EMPLOYEES

Devin: I mean they are respectful in person but far as me hear them after they get off the phone with another customer little rude... If that matters to you.

jainul patel: I booked a rental for a day and when I came to pick up the car, there were no cars available!!! I could not find a rental nearby. On top of this, they are not ready to make any adjustments or not helping finding me any alternatives. Worst experience ever with Avis.

Jessica Butler: I booked this rental 5/22/21 for 7/17/21 and received a phone call the day before that I would not be getting a car. Ahmad called me and let me know I would not be getting a car due to shortage. I should have known before Friday that I would not have a car. I really think I should have had this car already considering I booked it almost two months in advance and not get a phone call the day before I go pick it up that there are no more cars available. Worst of all I kept getting emails telling me to pick up the car on all day on Saturday. Why would I keep getting emails after I received a phone call notifying me that I will not be getting a car. I will not be renting from you guys in the future ever! I want you to delete my account from your system. I will stick with Enterprise Rent A Car. I'm glad I also booked with them as a backup since they had plenty of cars available. I understand there is a shortage of cars but I deserved a call well in advance before Friday. When I told this to Ahmad he said that was cool and have a good day! No customer service skills whatsoever. I bet the nice reviews on came from his friends and family. Ahmad needs to take classes on customer service skills.

Peter: I dealt with Ahmad from reservation to pick up to drop off. Cannot say enough about his courtesy, knowledge, and advice. It was a great experience all the way. 100% satisfied.

Trevor Peters: Made a reservation for a car rental, and was called 3 hours before reservation time saying they did not have a car available to me. The only solution provided was to offer me an SUV but at a higher rate than what was reserved. They have vehicles available apparently but would not honor my original rate for a car on their lot. Told me to call around and find a car elsewhere. You honestly can't get much worse customer service than that.

David Jr: Hands down best location to rent a car from in Wake County. Very helpful. Very polite. Best prices. Absolute wonderful experience every time. Keep up the good work. 😁👍

Kristopher Wilkins: Enterprise in general is not a bad company. I have had pleasant experiences with most locations. I highly recommend anybody in the triangle area using the RDU location, but specifically in regards to this particular location in downtown Raleigh North Carolina. The customer service is beyond disturbing. The young lady Jasmine was extremely rude and disrespectful from the moment we walked in the door. we were on our way to visit sick family and me, and my pregnant wife who had a previous reservation reserved from three weeks prior walked in from the moment the conversation started she was unbelievably disrespectful to my wife for whatever reason and continued to be what I would consider degrading for the remainder of the conversation because we were having issues with a credit card. when a solution came up and we called the number that she provided to make sure that we were cleared through enterprise to be drivers we were sent an email confirming that we were cleared and ready to pick up the vehicle and that we verified to be able to take it off the lot at that time. She then said that she would not rent us the car even though we had the email confirmation stating that we were approved for the rental and that there was no reason for us to be held back from picking up this rental. We are in the business of customer service as a family , and if any of my employees ever acted even a 10th of the way that this ignorant young woman, these are the lightest words that I would use in referencing this lady. I would have her fired immediately. Again after we confirmed that we were eligible to pick up the vehicle, we were there early to pick up the vehicle payment drivers license were cleared and the corporate office of enterprise specifically sent an email telling her that we were able to pick up the vehicle. She told me my pregnant wife and my two children but she would not rent us the vehicle so we can go see our sick family member.We then reached out to RDU drove out to the RDU location and were treated very well. Did not have to provide any of the information that she was requesting other than the IDs and reference number showing our itinerary and a young gentleman name. Devon was extremely helpful and did outstanding service. She also said that she did not have a manager. I feel like this is worth mentioning because when I reenter the building there was a manager standing right next to her. I made the decision to turn to walk out the door because they did not deserve our money at that point, and I refused and will continue to never use their services again. Once again, this is the enterprise location located in downtown Raleigh, which is stated above this review do not go here unless you want to be treated like trash. In my opinion I think she’s racist because we are a mixed family and I feel like I was discriminated against, she’s lucky that we had the patience to walk out of the building, because with the level of disrespect that she gave our entire family, she deserves much more than just being fired. As far as Rent-A-Car‘s an enterprise goes to RDU location has great service and a great selection , I highly suggest never using this location and I pray that if it’s your last resort you are not standing in front of a woman name Jasmine.At the end of the day everything turned out well thanks to Devon at the Hardy location and we are now although three hours behind schedule due to Jasmine able to take a trip to go see our sick family member and take our children in a comfortable vehicle.

Evan Kinney: Booked a confirmed rental for a pickup truck. I received a call in the morning that the location actually didn’t have any pickup trucks available. Upon calling them back, I was told that 1. the website doesn’t accurately reflect their availability, 2. a confirmed reservation doesn’t mean anything, and 3. they have no ability to check other nearby Enterprise locations for a truck to see if they can fulfill their obligation.I’m then further told that this location actually doesn’t have *any* vehicles available for rent today. And that I’m just as likely to be in the same situation by booking another rental at a nearby location.

David Coolidge: Had a 5 star review here before - Not now - show up for car and told, sorry no cars. WHY would the website CONFIRM a car and then you show up and the person say, NO CARS - TOO BAD. TERRIBLE SERVICE. What do they expect you to do?

Will Cornejo: Bad services, te roban tu dinero, te engañan, sólo por ser latino me dieron un carro que estaba sucio y olía mal y me hicieron firmar y me robaron dinero!!!

Jerome Davis: Took my reservation, then told me when I arrived (on foot) that there was no car available, only a very large pickup truck or an SUV. I said "Okay, I'll take the SUV", to which the MANAGER responded "It's not clean, you'll have to wait." At that point I told her that she was providing terrible service, to which she replied "Then I won't rent you anything at all" and did not. When I called customer service (twice) they promised a call back. Still no call back after 10 days. The provide terrible customer service. Proceed at your own peril.

C Velasco: Great service with downtown convenience

Jacob Jewell: Car smelled horribly of smoke and after two days the battery was fully dead. No lights left on and unresponsive to multiple types of battery jumpers kind of dead needing to be towed. Enterprise made the hassle of being rear ended exponentially worse. Could not be less happy with the rental experience.In rental cars consistently for work and have never had a negative experience with other rental companies.

Stephanie Mayer: I rented a mini van to go out of town for the holidays with my family. The staff was very courteous and Jasmine M., the branch manager, went the extra mile to ensure customer satisfaction. I recommend this location!

Cherry Misha: Jasmine and Hayden went above and beyond. Was not satisfied with previous rental. Jasmine immediately asked me to bring car back. Traded rental out with an even nicer car. They personally clean rental themselves. Definitely would recommend. If ever need a rental again WILL COME BACK TO THIS LOCATION. THEY BOTH ARE A BREATHE OF FRESH AIR!💕💕

ShyamPrasad V Atri: Never go to this enterprise rental. They accept reservation on Indian driving license and then when you go to rent a car they say policy has changed. If the policy changes few weeks ago it becomes basic responsibility of the business owner to inform the customers. This is so unprofessional they tell you when you go to collect the rental car. If you inform earlier plans can be changed atleast.

Reba M: It didn't start off as a 5 star experience, but Meghan quickly turned that around for me. I had requested a SUV, but ended up with a van. I told Meghan that I was not happy and she immediately began to make it right. I felt not only listened to, but I also felt that I was an important customer to Enterprise. Nice recovery.

Henry M. Lancaster II: Convenient downtown location. Friendly and attentive staff.

Scott Finley: **UPDATE** I wanted to share the results from Enterprise after they asked for the opportunity to address this negative experience outside of this public forum. I sent copies of my reservation number, my Platinum status and explained what happened. Jonathan B. (Enterprise Business Support Team member) responded by repeating their excuses and said he was letting the regional team know so they could improve their processes. I responded back asking for some sort of compensation my time wasted, aggravation incurred, overall feeling of being disrespected. Johnathan B. informed the branch that I was requesting compensation for this issue. Jasmine, (Enterprise Branch Manager) did call me the next day but I could not take the call. I called her back and she said there would be no compensation. NO COMPENSATION, NOTHING, NADDA ZIP ZILCH because I did not get a car. ?!?!? YOU DID NOT HAVE A CAR FOR ME TO GET!!! How messed up is that reasoning? I really thought I would be offered some sort of coupon to return so they could prove they do care about their customers, their reputation and take responsibility when they mess up and don't honor a reservation. NOPE, Enterprise, at least at this location, does not care. Jasmine won't honor reservations, and wont try to help a customer when they cause damage. I WILL NOT DO BUSINESS WITH THIS LOCATION EVER AGAIN and I recommend you don't either if you need a car when you reserve one.(ORIGIONAL REVIEW)**WARNING** DO NOT RESERVE A CAR HERE AND EXPECT THEM TO HONOR IT!!!!! Shame on me because this is the second time out of three attempts to rent a car from this location that that this has happened to me. I should have known. Their process is broken. The best the representative could do was to make me another reservation for the next day. That would not help me at all. I made this reservation weeks ago, it was accepted weeks ago and I needed the car so I could make an appointment that afternoon. She said that was the best she could do. She did not offer to call other locations to secure a car for me, call me a Lyft for a ride, nor would she offer any discount for a future rental. I wanted to give them zero stars but then this would not post. You as a company want to know how your service was? IT WAS TERRIBLE! learn to respect your customers, honor reservations that you accept and help them out when things don't go as planned.

Pam N: The price and convenient location cemented my choice of this Enterprise, which I booked online. The service and attention on site was exceptional. Meghan made it a seamless process which far exceeded my expectations! She was a delight to work. Shout out to Anthony for a spotless car and the ride back to my home.

Alfreda Wilson: they were awesome people and was very kind to help me

Justin Bednar: Terrible customer service. I was calling to inquire about a car after I was hit in an accident. I was put on hold for 25 minutes before being hung up on. If I could give 0 stars, I would.

Jon Klinger: They refused me a rental because I pressed them on their "policy" that I couldn't rent two cars, even though I had two reservations, from two separate insurance companies, for two separate dates.Fragile individuals with personal vendettas that cause not only their location, but the body shop (Coats Garage) to lose business.`

Alec Clevenger: Recently I rented a car for two days from the downtown Raleigh location. The rental and damage waiver were very affordable, and the pick-up and drop-off processes were quick and straightforward. They didn't have available the category of car I had reserved. But fortunately they did have some good options including something 'better' than what I had reserved but at the same rental rate, so all in all it wasn't a problem. The folks who helped me were very nice and knowledgeable, and the location is convenient for me. I'll be returning next time I want to rent a car. Thanks!

Shannon Brewer: If I could leave ZERO stars I absolutely would. I currently have a rental that I picked up a week ago due to my car being at a collision center. The morning started with Hertz not arriving to pick me up until 10, when they were supposed to be there at 9:15. The car they picked me up in to take me to the Hertz location was disgusting. There was a biscuit on the floor and crumbs all over the seat I had to sit in. There was film and spilled liquids all over the console of the car. Unsure if this location is using personal cars for transport of passengers or not. The car had an Unlimited Towing parking sticker on it, which is local to Raleigh. Once I got to the location I then had to wait for an hour and a half for a reservation I already had planned for 3 weeks. Finally after waiting for almost 2 hours I received an absolutely disgusting vehicle. There is a horrible smell of cigarettes in the car, causing me to not be able to breathe while driving the vehicle. There are cigarette marks in the seat, crumbs everywhere, buttons do not work, melted spots on the dash?, scratches all over the car and tires that are bald and have spots peeling off of them, and breaks that squeal every time I stop. I have never in my life had such a disgusting rental car and I do not feel safe in the vehicle. Unfortunately the day I picked up the car I had worked night shift overnight the night before and had to return to work that evening, resulting in having absolutely no energy to wait any longer to attempt to get a different car. I have called multiple times and gotten no answer, so I am still stuck with the nasty vehicle until my car is repaired, which will likely be two more weeks. As the rest of the reviews on here demonstrate, management will simply place a generic response and do nothing.

Tom Shumate: Waited almost an hour for service. They tried to charge me 220$ to drop off my car ten miles down the road. Guy I talked to had no idea why.

Jim Shields: Service and transaction were very good. Need to keep staffed up consistently. Gaps cost customers to endure long waits.

Ruth Seiler: This location is severely understaffed. Waited over 40 minutes to be helped with my rental pick up. Trash was overflowing. Never answer their phone.

Kristin N: I’ve never seen people move so slow in my entire life. I’ve been waiting 45 minutes so far and both of the agents have only processed a single customer.Update: altogether it took 75 minutes to pick up my car with only two people in front of me. Staff continually walked by without an explanation or apology. The office was filthy and they didn’t even have water or a restroom they would allow up to use.One of the two people in front of me was returning a car and the agent had the audacity to tell her she was an hour late when she had been standing in line that entire time and then some.I chose this location because it was cheaper but next time, I will gladly pay more to avoid wasting that much time.

srujan k: Some of them are still waiting to get their rental vehicle

Ashish Singh Rainu: Very unprofessional and rude staff. Waited a long time to get our rental car.

Wanda Williams: Horrible. Reserved a 7 seat vehicle that was not available. Such an inconvenience. Reserved 4 weeks in advance.

Zanesha Carter: Please do not use Hertz. I reserved a car 2 weeks ago. Got there and they didn’t have the car. Didn’t offer me anything else. Just said call customer service for a refund. Customer said I had to wait 7 to 10 business days. That’s crazy

Gurinder Saini (GUS): Actually ZERO stars. On Saturday morning, setup pickup for 11:30 AM for a Tesla Model 3. We had to wait for over 1.5 hours because 2 guys were assisting multiple customers. It seems for each one they had to make multiple trips outside to first select a car do the paperwork and then clear a car and then setup the driver. Then go to next customer. Slowest rental process i have ever seen. After 1.5 hours, came my turn. And they informed me, we DO NOT have a Tesla for you!!! With an after though apology!! Could not believe it. I travel regularly but rarely use neighborhood car rental locations. But never ever experience this. My recommendation, avoid this location if possible. So disappointed.

A B M Tanvir Pasha: Was in the line for an hour. Only one person is in front of me and she is also waiting. Only one man helped the customer and was busy over the phone for 20 mins. And then he went to help Lyft customers. If you are here for Lyft, you are lucky. Or else … time has no value here. 7 people standing behind us and just waiting for that one guy who is trying his best to serve us all. Worst customer service ever!

Kamaria: How does this establishment have 3 stars?! I waited 2 hours beyond the reservation time only to get a nasty uncleaned vehicle WITH a maintenance AND tire pressure light on.I decided that I may get better luck at the RDU location, only to discover it's nearly as disorganized and they do not maintain their vehicles either. Review will be continued on the RDU location profile.

Danny Scrudato: DO NOT GO HERE - waited two hours to pick up a prepaid car

Wendi Ricks: Cheaper is not always better and this is definitely the case with this business. Understaffed, looooong wait, and filthy bathroom.

Joshua Swart: Employees are great! Very helpful and calm given their situation. The manager is absolutely useless. Says it's not his job to help out on the floor. Had a 1pm reservation and left about 230pm once I was served. Be prepared to wait a little while they sort their staffing issues

therell nigel: Worst rental place I’ve ever been to. Took 2 1/2 hrs to get a rental. Never coming back

Art Passudetti: This place had the most unbelievably bad service I could even imagine. Whatever money you saved by using this it's not worth it.

Nathan Greene: Don't go here if you expect to get any type of service. Long lines that don't move. Prepaying is pointless. Exceptionally poor service.

Barrington Hutchinson: I was to pick up a Tesla 3 and when I arrived the car was dirty, had scratches, the rims scuffed and the trunk only opened halfway. The agent ‘Drake Broome” did no walkthrough to explain the operation of the car. I stayed in the parking lot for 30 minutes to understand the operation of the vehicle. I was never told I would be billed for any charging since you must have an account to charge Tesla’s. The car did not hold the charge, after 10 minutes the charge dropped from 87% to77%. I called and spoke with the manager “Christopher Browning” who told me I can not switch cars unless I did an upgrade. I argued that that is not valid since I received a defective car and poor customer service. I was then given a base model white Nissan Rogue Sport with scratches on every surface, dents in the door sill and gum on the driver side floor mat. After driving for 75 miles the car said “Malfunction” I was in Fayetteville by the airport and I tried to switch cars at the hertz location. I was told I cannot since allHertz are independently owned and I must contact customer service on my own. I was given no other option but to rent another car and told that would be $1500. I’m done using Hertz!!!

AMOGHA R.B: Plan well ahead to pick the car because you will easily spend hours of time waiting to be served. The delay is too much that they take around 20-25 mins per customer. These people are extremely slow. Never choosing this branch again.