Best Medical Equipment Stores Raleigh Near Me

Matt Price: Mary was very enthusiastic and did a very good job.

Mother In the garden: Mary was very pleasant and helpful today with going over my c-pap machine! She was very clear on how to use the product.

Michele Vollero: Great customer service. Heidi took her time and helped me with choosing the correct equipment I needed.

Suzetta Griffith: I was very impressed and pleased with the service. I arrived 2 hours early - I had the wrong time for the appointment but Allison took me back and helped me anyway so I would not have to wait and miss my next appointment. Allison Hemphill was very knowledgeable and explained everything. I have been using a CPAP for 18 years and she told me things that I had not heard before regarding Sleep Apnea itself. She also went over all the features of the new machine and how to care for it. She downloaded the sleep app on my phone and let me know what the information that it would provide to me as well. She worked with me to make sure the mask fit and was was put on correctly. She was interesting and informative. I am excited to use my new machine tonight.

EMAN LOBBAD: I worked with Mary Punger while picking up my equipment. I also attended her class she conducted. She was super informative as well as professional. I also appreciated her humor and great personality. She was a delight to work with !!!!!!!

mary johnson: Mary was very nice and comical and gave great instructions on the information we need...

Sandra Overton: I was very pleased with delivery and setup, The representative was courteous, knowledgeable and very professional.

Catherine McKenzie: The customer service was fantastic!

Janice Robertson: Very prompt in doing what I needed. He was very. Professional and explained how to operate

Kerry Mccall: Unfortunately they made a simple request too confusing and time-consuming for our primary doctors office. Watch a video go through a portal all sorts of things back and forth. We ended up going with a different supplier.

Cynthia Garcia: Well I've never been to the company. But the service today is very very good they show me how to use the bed properly.

Felicia Henry: Mary was very detailed and through during the entire training session. I am very nervous about using the c-pap but felt much better after the time with Mary. I enjoyed talking with her.

Melvin Lyons: Jay was very helpful and kind. It was a pleasure working with him.

Page Wrenn: Mary made what may have been a nervous situation very pleasant! She explained everything and took time to answer questions and help some of us having issues with smart phones! Good job Mary!

Lou Fabrizio: Friendly staff with great products.

Kevin Goodwin: Any time I need something your staff is helpful and always on time

Marcus Callahan: Great service! Delivery Tech really knew his stuff and was fast and efficient in educating me in all the details. Outstanding all the way around.

Ken Lawson Jr: Very helpful, very friendly service!

Rob Hohlefelder: Great experience staff was very helpful

vlea morris: Family Medical was easy to find, lots of parking. The technician Mary was friendly, enthusiastic and knowledgeable!

Abigale Sopina: Great service! I rented a hospital bed and the two women who delivered it were very helpful and professional! Highly recommend

Jeanna Raye: This medical supply is top notch. Prices were better than online and no wait. They answered the phone when I called addressing my questions. They are knowledgeable patient and kind. They directed me to my needed items giving good advice and fast service. This is a family owned business. Support local!

Katie Eckhardt: I have never been so impressed with a business. I basically came in blind and the staff was so helpful and knowledgeable about what I need. I have sent so many family and friends here and they are all just as impressed as I was

Kevin Powell: I have been going to Raleigh Medical Supply for years. Mr. Edward and his staff are always very friendly and helpful. Even if I don't always know exactly what I need, they help me figure it out and come up with a solution. I always appreciate it.

Lynn Barney: May 2021, Mistakenly Purchased Big &Tall lift chair for 5’5” elderly mother. The owner did not inform us Of large size other than chair width. My elderly mother is 5’5” so this chair is too large and does not fit her posture making sitting extremely uncomfortable. My mother sat in chair apx. 4 hours then had to go to her bed for comfort.Since my mother only income is social security, she had to wait on stimulus check before purchasing a new lift chair. Mom had purchased a lift chair some years ago years from Raleigh Medical. We recently had to make couple repairs where we purchased parts from Raleigh Medical, so Raleigh Medical is familiar with what type of chair my home bound mother needed. When my brother went into Raleigh Medical, owner who was preoccupied with Phone call told my brother chair would be okay for Mom( of course now owner says he told my brother it would not work, but my brother bought for my mom with her stimulus money any way..who buys an $1100.00 chair that will not fit esp. when there is a No refund policy due to pandemic)?Now the owner of Raleigh Medical will Not even exchange chair for correct size.Owner told my 89 year old motherto sell chair online. Really....On Raleigh Medical’s website theywrite of customer service and how they stand behind their product which is a FALSE statement. They hide behind the Pandemic for no exchanges. Mom called Raleigh Medical day after delivery to let know chair not rightsize/fit and she could not comfortably sit in chair. Most places allow 3 day return or exchange policy but NOT Raleigh Medical. They have lost sight of true compassion and understanding for the elderly. My mother goes from bed to chair to bed . At 89 years old,Her chair and bed are her only comfortI am extremely saddened that my mother at 89 is having to deal with this situation and sit in her older broken chair until she sells this chair online. Raleigh Medical owners have No Heart, Compassion or upstanding ethics. Stay away from Raleigh Medical Supply located behind blue ridge pharmacyon blue ridge rd. Raleigh. Go to store where they Genuinely care!

abbey Lindsey: I have had the best experience with Raleigh Medical Supply! Delivery services are top notch and if we’ve ever had an issue with a product, they offered to make a house call to come and fix or replace it, no problem! They always have the supplies we need for my grandmother and I couldn’t be happier with their service. We are a forever customer.

Regan Booe: Highly recommend! Great people and customer service! Everyone was very helpful and knowledgeable on the products!

Twana Gibson: I purchased a knee brace from them then realized I purchased wrong kind took it back for refund the gentleman took my phone # said it will take about 10 days due to COVID restrictions with returning items it has been over a month and I have call and can not get a answer on my refund.

Andrea C. Zweigart: Several years ago, with a trimalleolar fracture of my right ankle, I rented a walker & knee scooter from Raleigh Medical Supply. I went there because it was the closest medical supply store to my house & I had to take an Uber there (I couldn't drive due to my fractured ankle).Later, a friend commented that I'd been WAY overcharged and, sure enough, when I called the other medical supply stores in Raleigh, their prices were much lower. I could've PURCHASED the exact same equipment on Amazon for what they charged me to rent it!Today, I went there planning to get some compression hose & the owner told me that they don't accept my insurance for payment (Tricare Military Retirees' insurance); in fact, he said that they've NEVER accepted it, which is untrue because I've used it there before.If the owner of Raleigh Medical Supply is not supportive enough of military members & retirees to accept their insurance (any longer), he'll NEVER get my business! I will gladly go elsewhere!

Maxine Parker: I called Raleigh Medical Supply in search of a pack of DuoDERM bandages. I was quoted less than $12.00 for a pack of 5. When I arrived, I requested the pack. I noticed a price tag on the box for $13.95 I think. The lady rings it up and tells me that will be $66. and something! I asked her to repeat it because I just couldn’t believe she tried to charge me so much for a pack of bandages. I kindly said “No Ma’am. I’ll order them from Amazon (at a total cost of $13.35). I have made a few purchases here, and the prices were fair; that’s why I returned for the bandages. This is definitely price gouging, and very disappointing. I will not be making anymore purchases from this establishment.

Ann Marie Cassella: these people are life savers kind as well as so helpful and professional

CH Brock: Don't go for cpap masks......no selection and very expensive....the ones they do sell will not hold up well.

Julia Albea: Hands down the best medical supply store! Family owned store, very knowledgeable, helpful and can get just about anything you need!! They have rentals and purchasable items!

Jennings Boukather: Excellent customer service, the store had everything I needed, and everyone was so helpful. Will definitely be back!

Shelby Sopina: Highly recommend Raleigh Medical! They are such sweet and genuine people, but also are so helpful and knowledgeable about all equipment. Have a great selection of products and will definitely be back!!

whiteg74: The reviews must be true because one of the drivers practically ran me off the road this morning. So customer service is not a priority for this company.

Gregory Moss: Would rent again. Great customer service

George Dunbar: Rented a medical leg scooter for my wife’s broken ankle. Looks like they run around $125.00 to purchase on the internet. Rental was $30.00 per week or $90.00 per month which is already steep. They recommended we rent for a month and would give us a credit when we return it if we didn’t need it for the month. We returned it after 8 days and were charged $60.00. That was $30.00 for the first week and $30.00 for the extra day. When we asked about it they told us they didn’t prorate beyond weekly. Of course, that was not mentioned when we rented it or we would have returned it a day earlier. Not the kind of business I will choose to do business with in the future. From now on, I will look elsewhere to rent. Be sure to read all the fine print and ask all the questions up front.

Daniel: Horrible customer service...especially the older man at that location. I recently ruptured my Achilles' tendon and purchased a product that I believed was the right one for my foot.However, when I went back to my podiatrist, he told me it was the wrong one and I needed a boot walker instead. Less than 24 hrs, I called before I went by that location and specifically asked if I can return the item, but the man said I could not return the item due to a sanitation regulation that they have to follow which is right in his part. I did not argue because of that reason. I argued because I wore it once in the same location to fit my size and thats it! So, I called the manufactures company and explained my story and they gladly told me I can return the item, not receive a penalty charge, and get back my credit. Well that was just a fairy tale answer because when I went back with this excruciating pain due to my rupture Achilles' tendon, the older gentlemen gave me a huge problem about returning the item. Not only I paid for the item he also gave me an additional $25 fee based on a Returned check!? He also looked at me offensively in a way where I had no $ and to be honest he threatened me to go to the magistrate if I did not pay the item after the manufacture company called them specifically and spoke to that man ! Not cool! In conclusion, my opinion based on my experience with this location I can write that Raleigh Medical Supply needs immediately new manangement because a customer is always right and not to mention a customer should never be threatened,mistreated, or judged in any way! This store should not receive 1 star but ZERO STARS!

amanda stoughton: I purchased an ankle walker for a torn ligament injury. After two days I asked to return the unusual walker. My podiatrist did not recommend the one I purchased. I called to see if I could receive a refund or store credit and was told they would not take back the unused item. They claimed once the item left it was not allowed to be returned. I understand if this were prescription drugs, but an item which was unused should be at least returned for store credit . I am disappointed with they would not accommodate the customer in any way. $100 is quite a bit of money for a teacher, and it is frustrating when there was no help from the medical supply store.

triangle Mobility: gave us great service and showed up early for their appointment

Brad Butler: ***Red Flag*** I knew something was fishy when they asked us to PRE-PAY $220 to send a tech. They promised our wheelchair lifts would be fixed for $220.00. Needless to say, a part must be ordered, which is understandable, but now they are asking for another $125 service call. If the part ordered does not fix the issue, I must pay another fee. This is coming from the supervisor of the company named Joe. They now operate under a company called Delstal, too. Customers should not be penalized for the company's lack of knowledge.

Lindsay Sheffer: Great service and install company! Thanks for everything...

Christian Ward: There supply of items is terrible and the person answering the phone is not a smart guy

Tina Millard: I called and ordered an external transformer for my pride lift chair that my father needed to use do to having knee replacement surgery. The guy I talked to told me he found the part. This was on a Thursday. I told him I wanted it express shipped. He said it would be there by Friday no later than Saturday. Monday comes around and still no part. So I call and ask. I was told they part he told me was coming wasn't available and they would find me another part. I said fine. They find the part and ship it express and it ends up being the wrong part. So that's $60. For the wrong part and $70. For next day shipping on a part that took 5 days to get. Now they are telling me they will refund the $60. For the part but I have to eat the $70. And pay to ship the wrong part back to them. Do not deal with this company. Also almost every person I spoke with on the phone was rude. I even asked to speak to a manager and still got no satisfaction. Worst customer service I have ever had and at the worst time possible for our families situation.

Toni Tooley: DO NOT BUY FROM THEM WITH OUT PRICING OTHER PLACES. I called for a nebulizer for my son and they charge $325.00!!! Family medical supply charges $179.99 but zebulon drug charges $31.99. That is a huge price difference! Totally screwing people! Call around before going to this place cause they are definitely inflating the price. They are the same machine. I don't understand how it's almost $300 more!!

Michael Nunn: These people are amazingVery kind and they truly care.

Doug Helmink: I had an ankle replacement which required me to have a knee scooter, I was not allowed to put weight on my foot (ankle) for a whole month. I of course waited for the last minute to get a device not realizing how important it would be and medical equipment distributors really came through immediately. I can’t say enough about them because I needed that scooter and realized I should’ve planned ahead and they came Thru. It’s almost as if medical equipment distributors knew I was not going to do what I needed to do and planned ahead for me. Thank goodness for them!

Robbie Armistead: I had my hip replaced in July. The MED team was extremely helpful in my initial recovery. Their staff was most helpful when it came to my insurance as well as the installation of a bed for our downstairs. They were prompt and courteous in the delivery/pickup of their equipment. I highly recommend them when it comes to any ambulatory issues you may be dealing with.

Julie Marchant: I recently needed some equipment for my husband after knee replacement surgery. Medical Equipment Distributors were excellent! They knew exactly what I needed, gave me tips and advice ( 2 of the employees had already had the surgery and were very knowledgeable), and were extremely nice! It was an easy process start to finish. Thy showed me how to use the equipment and adjust it. I would definitely recommend them for any medical equipment needs!

Karen Weber: I recently needed some equipment and contacted Medical Equipment Distributors based on a friend’s recommendation. They were very helpful, professional and acted quickly so I could use the equipment immediately after surgery. I was very happy with the service and would use them again.

Lynda Morris: I have never been so upset due to trying to purchase a medical equipment needed. I will never use this company again. When I was discharged from the hospital I was given a script for a wheelchair. After more than a month they had not provided it. Then the company I was using for therapy helped me to get the rollator walker to me. That was a couple of months ago. My doctor sent the paperwork to them on June 23,2021. After more than a month of trying to get paperwork to be sent to doctor. Now I still don’t have the walker. After my involving the doc, the therapist, and all. Now they call me and say they would SEND it to me!!! They have delivery drivers but I guess I’m not that important They said they were going to deliver it to me but I didn’t call back immediately. Seems to me they could deliver it tomorrow instead of mailing it But that would mean they would have done the right thing. I have never encountered such rude people. The person who actually spoke to me on the phone actually yelled at me because she didn’t want to hear my letting her know when the doc sent papers. I’ll admit I was not in the best frame of mind. But there was no reason for this. These folks are so very very very rude and hateful. If I ever need equipment from a equipment company and my therapy co uses them, then I will drop the therapy co and go somewhere else. If the therapy company doesn’t care about the patients and getting the equipment, then that tells me they don’t really care about their patients. Won’t use either of them again

Jeff King: GREAT EXPERIENCE... My mother is 85 yrs. old and at this point in her life I am either helping or making most decisions for her. The toughest are with her health care. In the last year I have purchased a Walker / Rollator in addition to a Oximetry to read her oxygen levels. Not knowing much about either I reached out Medical Equipment Distributors based on a referral from a close friend. From the 1st call to the last they have been nothing but helpful and educated me on what would be the best options for my Mom's needs. You always want the best for your family and when it comes to medical equipment and knowledge I felt like I received the best advise I could to make a quality decision. Very comforting to know who to call as my Mother's needs increase. Peace of mind! I appreciate all the help your Business has provided. Many THANKS!

Becky Ayers: I highly recommend this company for several reasons. I have used them for several pieces of equipment from a portable oxygen concentrator to a shower chair. The staff were always very polite, courteous and willing to help. I especially appreciated the timeliness in which they returned my phone calls. They informed me of all my options and financial responsibilities for each item. The delivery of the equipment was quick, and I was always given instructions on how to use it. I would not hesitate to use this company again for any item.

Lyle Johnson: Super supportive and caring staff! They patiently answered all my questions and were very responsive. They walked me thru the process - and helped me choose the best equipment.I highly recommend Medical Equipment Distributors.

Kim Day: Staff was wonderful helping me get the necessary equipment needed for a family members recovery after surgery! Would definitely recommend them!

Kim Watson: I appreciate the advice and direction I was given as a new caregiver trying to maneuver managed care. Home durable medical equipment arrived as promised and was installed by a professional and courteous employee. Thank you!

Lonnie McNeill: I have worked with Medical Equipment Distributors for numerous occasions. A walker for my 80 year old mother. When my 80 year old Mother in law came to stay with me for a knee replacement, MED supplied a hospital bed, a walker, bedside potty, shower chair and they even made the suggestion of a rolling adjustable table that she could use for her book, glasses, etc while in bed, and we used as a “TV table” for meals. I wouldn’t have thought of this idea, and was so thankful! In addition, my 80 year old husband (LOL just kidding not 80) had 2 knee replacements and both times MED supplied shower chair and walker. Office personnel and delivery person were very helpful

Mark Mueller: I have worked with Medical Equipment Distributors to source needed equipment and supplies for my mother who will turn 99 this year. On each occasion, I have found their staff to be extremely professional and respectful, and one who provided me exemplary customer service when needed. I often don't take time to post reviews, but felt compelled to do so this time given the wonderful caring experience during critical times of need for my family.

Penny Cobb: Great experience during a difficult time when my father-in-law returned home after a debilitating stroke. Office staff was very knowledgeable concerning insurance benefits and the delivery/setup of the equipment exceeded our expectations.

Debbie Watkins: I was in acute need for a walker - 2 different walkers on 2 different occasions for my elderly mother. The service my mother and I received was excellent, prompt, caring and professional. We also ordered a shower chair from this company and again, the same caring, professional attitude was experienced. I highly recommend this company and very much appreciate the great service provided.

Robyn Ziperski: I purchased some medical equipment from this establishment for my elderly mother. They were very helpful to me in deciding the most appropriate equipment and also how to navigate the insurance process. The staff are helpful, friendly and courteous. I will always use this company for medical equipment in the future.

Sonya's Craft Studio: My father passed away before he ever got his wheelchair and was waiting for over 8 months for it to be delivered. He was completely immobilized and was given the run around about the wheelchair and then 8 months later was delivered the WRONG chair on the day he passed. He was an outdoor person and only want to feel the sun on his face and go outside without being picked up and carried because it was extremely painful.

James Utru: Customer services is non existent. I called twice. First time, to ask for trach supplies and was told they don't carry them. Called second time to ask the CRS lady to share the information that they should resubmit their information to medicaid and she said they are unable to correct this and that it's medicaid's fault but I said, Perhaps you should share this information with your boss and after a few frustrating back and forths, she said "okay" sarcastically. I told her I'd post it on the FB page and she shouted "SIR!" This indicated to me that she's irate and not about to be a good CSR so I hung up. 2.7 star rating is clear, the company structure/leadership doesn't care about the customers and public they serve because in most companies, the CSRs operate in the same manner as the company leadership permits. Based on my personal experiences, customers can EXPECT to be disrespected and treated as if they are begging a stranger for a favor instead of doing business. I hope this review helps someone in their consideration of this company. I am a single father of a special needs child and have no time to be treated disrespectfully when trying to do business with a company.

Outspoken Elder: terrible company!

Charlene Holmes: Nice staff, helpful when I needed it most, especially being under a time crunch to get the equipment I needed!

Cheryl Daniels: THIS COMPANY GAVE MY CREDIT CARD INFORMATION TO IT'S EMPLOYEES!!!! After speaking to the owner, she said that she trusts her employees and that it is okay to give it to them. THIS IS NOT GOOD BUSINESS!!!! DO NOT DO BUSINESS WITH THIS COMPANY!!!!