Best Swimming Pool Stores Raleigh Near Me

Eric Henderson: Always provide excellent service

J J: So incredibly helpful! They have pretty much everything I ever come in for. The staff remembers us, and keeps our pool in tip top shape. We love Rising Sun!

P Jones: Scott and his Rising Sun Pools Team are exceptional skilled people that know the business. If you are attempting a pool or spa I highly recommend them for purchasing and any service. My parents (Mr Gray) @ friends have pools installed/serviced by Scott.Pam & Dwight Jones

David Koskoski: Very knowledgeableDoesn’t push products no pressure sales

Darlene Sekel: Rising Sun Pools had installed and serviced our pool for over 15 years. Tara, Scott and their team were always helpful and made time to answer all of our questions. We also owned the salt system and loved it!

Georgy Malyshev: Recently we had to replace our liner and our experience with Rising Sun Pools was really great. Important to note that they build the right expectations, which in today’s logistics is significant aspect.The job itself was done very professionally. Unfortunately I cannot recall technicians names, I believe one was Caesar but the other name I forgot. Hopefully Tara can fill this gap.Thank you very much for the job well done.

Bob Rodrigues: I highly recommend Rising Sun pools. They did a great job replacing our pool liner and they are also very helpful making sure your pool water quality is the best. They are always happy to answer any questions or concerns you might have.

carol riddle: I started my pool experience with Rising Sun Pools and have been working with them for 10 years. During that time I have used their services for pool openings and closings, replacement of sand filter, pump and electrical panel when struck by lightening. They have always been very responsive and professional. It is best to schedule the pool openings and closings ahead of time but once on the schedule they honor the time frames. The communication is great by text and email so you know when to expect any service people out. I will continue using their services as they complete the job to satisfaction.

Jill Rodak: We love our pool! As first time pool owners we have had lots questions over the past 4 years since they installed and everytime staff have been super helpful and knowledgeable. We have had nothing but great service starting from very first visit to look at our site!

Rick McGivern: We had freeze damage to the pipes for our under-liner water pump system. Mike had folks on site the next day and they did a great job repairing the damage and reconfiguring the total filter system plumbing which eliminated excess elements that created vulnerabilities during freeze conditions. Great job!!

Deborrah Murray: Always a pleasure dealing with RSP"s. Best in the state!

JT O'Brien: Rising Sun Pool & Spas is the best. They installed our pool about 4 years ago and everyone we dealt with was very professional. They did what they said they would do...which is rare in business these days. Highly recommended.

Clint Newsome: Always great service and supplies, water testing is free to help keep my water balanced in my pool.

Robert Palmer: The staff, even now with staff shortages everywhere, is well trained , nice and eager to help solve pool problems. Been using them for 30 years, just love these guys, especially the ones at N. Raleigh

Neal Slohn: Great place to shop. Awesome friendly employees

Kirk Sudheimer: Always courteous, helps out in a pinch, and fairly priced. I've enjoyed being their customer for 20 years.

Erv Thompson: We have been a customer of Rising Sun Pools for more than 30 years. They always have been courteous, friendly, helpful and above all, knowledgeable. For many years, we had few, if any options. Now we do and we continue to stay with the ones who have been our "pool people" for all those years.

sbw properties: Great company to do business with! Reliable with commitment to quality for their work. Lead time sometimes is a problem but it is worth waiting for.

Greg: In addition to our annual opening and closing this year, we got our liner replaced. We made a Saturday appointment and Kaylee was very patient and gave us all available options. I like our new liner better! Recognized the technicians so they must be a good employer too. Thank you RSP.

Victor C: I have used Rising Sun Pools for years. They always do a great job.

Carl Gee: Great place for pool supplies,Dave the mgn was great.

Keith Cathcart: I've been looking for an alternative to Rising Sun and Pools and this is the place. They have the supplies you need and unlike they other place, they actually treat you nicely, greet you with a smile, and actually appreciate your business. I would encourage everyone to give Leslie's pool supply a try.

Russell Gold: Do not go here...calcium build up in my pool due to what I feel is chemical over sale. Guy there yells Jesus fn christ, because he couldn't find something. Young, very weird dude

Susan Dierbeck: Expensive

Harrington Family: Save yourself a trip, the staff will not acknowledge you when you walk in. If you call no one answers.

Sunshine 2312: Leslie Pool Supplies in Raleigh has terrible customer service. We placed an order for Pentair Pool Pump with Mannie. Was supposed to arrive quickly. Six weeks later still not delivered. Kept calling back asking Mannie to let us know what was going on. After eight weeks we hear Leslie Pool Supplies discovers the Pentair Pump was discontinued. Called back and was told Mannie no longer worked there and the guy answering the phone could not help us at all. Ridiculous!!

Dave Cavalla: Great pool store.

Bob Marcus: Great help, very knowledgeable.

Vic Igawaya Austin: Horrible service. Both local and when u call the 800#. Website says in-stock. Pickuo today. I called to verify if in-stock. No one answers phone at store. He tells me the main company shows everything in stock whether it is or not... so the pump I wanted for $219 not in stock. So he tries selling me a pump for 350... more like bait n switch going on

Micheline White: They are always friendly and helpful. When we take our water to be tested. They test everything. Other place we had gone to just pop a test strip and say we're good

Craig Lowdermilk: The go to place for pool supplies in N.Raleigh

george Glachuski: Always great

Mark Hayek: Its good

Meagan Black: I went in yesterday to get my water tested and get some supplies and I just want to compliment both of the guys that helped me. Brooklyn and Dwayne went above and beyond. Brooklyn even carried everything to the car for me. Thanks guys!

Sandy Wheat: The people at Leslie's are always helpful. I like the app that delivers reports and rewards to my phone.

shanna Walters: Fantastic customer service.

Devin Spencer: The staff is always on point and takes the time to assist me with all of my questions and concerns.

Russ Keller: Friendly and knowledgeable. Did not try to sell me stuff I didn’t need but asked good questions to find the best solution for our chlorine free pool.

George Wilson: Best Leslie's in Wake County, David the mgr is easy to work with.

The Frost Family: I've been to the store several times this summer and always a great experience. The staff is super nice and very knowledgeable. And, the pool has been sparkling clear all season. Even though we had a pool in the backyard growing up (so I thought I knew everything), the staff has taught me so much it's incredible! And free of charge. But, of course, I check there first for anything and everything pool related. That's just a smart way to run a business. The big bonus is that they have never tried to sell me something I didn't need. In fact, they kept me from buying a lot of chemicals I didn't need. I can't say that about other places.

Terri Alexander: The staff was very patient and helpful

Wilbert Fletcher: Always a wonderful experience shopping in-store! Staff (especially Liz) is extremely helpful and very knowledgeable about pool management. Highly recommend for all pool owners in the RDU area.

Lynne Liptak: Aaron was so helpful in helping me find exactly what I needed for the hot tub we bought here a few years ago! Great personal service!

Charles Johnson: Everyone there is very helpful. They understand my problem and fixed it. Good people.

curley souza: The employees at this store were very helpful and polite. I was having a water problem and for everything I tried I just couldn’t get it right. They took the time and patience to work with me until the problem was resolved. Thank you Backyard Leisure

Ellen Pollina: We were looking for a pool for our backyard and after calling every store that services our area, we decided to go with Backyard Leisure. They had the best prices and the staff was amazing and friendly. We were told that it would take 4-6 weeks for thr install, and it turned out to be only two. We are very pleased and would highly recommend!

Ron Bailey: The new management and team at Backyard Leisure was extremely helpful, professional, knowledgeable and experienced with helping me with my water testing, purchasing supplies for hot tub and directing to a great company to assist me with repairs in the future. They went above and beyond to make sure that I was informed on the proper steps and procedures for caring for my tub. I would recommend to my family and friends to use Backyard Leisure for any pool and hot tub purchases or supplies as well as help with maintaining the equipment. Extremely pleased with their CUSTOMER SERVICE!

Justin Libecap: Like any major home project there are going to be hiccups and roadblocks. Throw COVID on top of that and things can get challenging. Although our project didn’t go as smoothly as one would hope, what matters is that Aaron and team made it right every time. Pricing was clear up front for what you are getting in a pool package. Alberto and the install crew was fantastic and communicated very well everyday with where they were and what was left to do.

Stephanie Bissette: I'm glad we chose Backyard Leisure to build our pool. Our sales rep, Aaron, was instrumental in keeping us updated and informed throughout all the steps of the process. I researched many pool builders before choosing Backyard Leisure. We are totally thrilled with our new pool!

Madison Lardon: My experience with backyard leisure was satisfactory to say the least. Their delivery was on time, along with installation. They provided impeccable communication and really made it feel like they genuinely cared about me as a customer and weren't just after the next penny. I recommended this company to my friend who was impressed by their work so now he's on his way to getting a 24' pool!

Kim Biggs: I would highly recommend anyone looking for a hot tub for their home to contact Ryan Smith at Backyard Leisure - Raleigh, NC. My husband and I went to several locations looking at hot tubs and Ryan was the most knowledgeable of all the salesman that we talked too and he answered all of our questions. Delivery was as promised. Since our purchase we have purchased filters and Frog-ease floating systems to keep the water clean.We love our HydroPool Hot Tub and we use it daily.Kim - Bracey, VA

Ricardo: Recently just purchased my hot tub. Ryan was excellent through out the entire process!!!

Shannon Jarnagin: Editing review post installation:We had a complicated experience with Backyard Leisure. Regarding the shopping/purchase experience, Dave was extremely helpful in-store and was responsive following up when we had questions prior to making a purchase decision. He didn’t try to sell us the most expensive thing, and instead was focused on what features each spa had and what would work for us. We were between Backyard Leisure and another retailer, but ultimately decided to go with Backyard Leisure based on the experience with Dave.We paid for our hot tub at the end of August 2022 in-full due to a Labor Day sale and cash discount that made the spa much more attractive price-wise. The expectation was that delivery would take longer than normal. They initially told us they were backed up with supply chain issues (understandable) and the installation probably wouldn't happen until the end of December. We received no follow up after the point of purchase (fully paid) and only received updates when we began to call once every week or two around January/February of 2023.Every time we got the same run-around "your hot tub is on the next truck, we've received a shipping notification, you should receive a call for installation in the next week." Every week we would receive no follow-up and when we would call to get more information, we received the same story. According to one of our calls, the hot tub was ready at least by late February 2023 and waiting for pickup at the manufacturer, but it may have been ready even before that. We only found out when one of the associates called the manufacturer to confirm which was initiated by us hounding them. Apparently Backyard Leisure was having issues with their prior trucking company, which they claimed was the larger issue. All other judgement aside on whether or not that’s truly the root cause, the complete lack of proactive communication for several months is the main issue. Also, I find it hard to believe that from February until we finally got our spa, they had 0 deliveries from the manufacturer.We finally received delivery in June of 2023. I was able to work with Julie to get delivery relatively soon after the spa was received by Backyard Leisure. The install team was quick, put the hot tub exactly where we wanted it, and installed the cover. They were courteous and didn’t damage the lawn or any landscaping getting the tub in. You couldn’t even tell they were here, other than a giant hot tub now on our patio. Happy with the setup at our house.I will say, the salespeople we spoke to are very friendly and understanding of our frustration, however it got to be exasperating when we would get a commitment for resolution, only to have the same conversation 2 weeks later. When you spend as much money as Backyard Leisure’s products cost, it is not a far-fetched expectation to want regular updates. Ultimately, the initial sale and final delivery/install were good experiences, but the months in-between of inaction and mis-information were the issue.--------------Review pre-installation-------------We paid for our hot tub at the end of August 2022 and still haven't received our shipment. They initially told us they were backed up with supply chain issues (understandable) and the installation probably wouldn't happen till the end of December. We received no follow up since the point of purchase (fully paid) and have only received updates when we call once a week.Every time it's the same thing, "your hot tub is on the next truck, we've received a DN, you should receive a call for installation in the next week." Every week we receive no follow up and when we call to get more information we get the same thing said back from us.I will say, the sales people we speak to are very friendly and understanding of our frustration, however at this point I feel as though we've been scammed.

Lynn Jones: I recently went to Backyard Leisure looking for a pool. The customers service was absolutely amazing everyone was helpful and very knowledgeable with the questions I had. I ended up closing the deal with Wesley he was very respectful and went above and beyond to answer all the questions or concerns I had, he even worked with me on the pricing. I will be back for a hot tub ASAP. Thank you Backyard Leisure this summer is gonna be great bc of you guys!

Anthony koscica: We’ve been using backyard leisure for all of our pool needs for the last eight years, they are extremely knowledgeable, professional and friendly, I highly recommend them for all of your pool needs….Tony

jonathan lamm: Never buy a pool from these people. I paid in full then waited 7 months before they finally installed. Still over a year later haven’t received the steps I purchased. They don’t return calls nor do they show up when they say they will. Bunch of crooks!!!

Gail Hall: I purchased my pool from Backyard Leisure 10 years ago and never had any problems with it. I have always had excellent customer service whenever I needed new chemicals. The staff has always been extremely helpful and always friendly. My commute is about an hour one way but so worth it for the service they provide. Give them a chance to show you the very best customer service ever!

zahid mahmood: We bought the pool from this location in 2016 and we have always bought the rest of their pool supplies from installation till today and they are very professional, and helpful whenever it came to buying the pool supplies. They’re very friendly employees and if anyone wants a nice jacuzzi or pool from them, I would recommend them.

Sandra Jones: They are very knowledgeable of all their products. Very friendly, very customer oriented. Been shopping at this store since we got a pool and we love it and a friendly, outgoing, customer service

Mary Beth Jones: My husband and I have purchased first a hot tub and then an above ground pool from this Raleigh, NC location. The people working here are absolutely wonderful. They make you feel like part of their family, they remember you, are always polite, helpful and fun. They are not pushy, but informative. When we decided to purchase a pool, we knew we would not go anywhere else. When issues arise, they take care of them right away. I would HIGHLY recommend checking out this location, I think you will find it will offer all you need and more.

Walter Bur: I drove across town to try to find a fitting. I hold several state licenses. The person at the counter was arrogant. Said he did have the part but would not sell to me and would not open an account. Stay away from this vendor. The wholesaler he referred me to was closed. Shops

Joseph Byrd: They need help

Davids PoolServices: Great people, great attitude from when you walk in to when you leave. Angelo and Todd behind the front counter are always willing to go above and beyond to help in what you need, and their dedication to their job is just one of the many highlights I see when I go into superior for my business.

Joseph Hunt: Great knowledgeable guys!

Robert Fagnan: Superior pool supply has always taken great care of me!

Luciano Francisco: muy gueno

Talicia Robinson: Great place, great products, and great prices!!!

Here and there Disc golf: Archer and Todd At the front desk are amazing insanely knowledgeable and helpful , never seem to be in a bad mood always positive , never do I dread calling or going in and feel like I’m a bother , even thou I might be sometimes . Had about dozen experiences with them now . Could not say enough about these two can’t wait to meet everyone else who works there . I know everyone works hard at this place .

Joe: I just wanna say thank you guys for always having my back. Doesn’t matter how short notice or what time of day, when I need something big or small, Stacey at SCP always has me covered.These guys get me what I need and I’m able to get my job done and keep my customers happy.

Olga Kuzmin: Difficult to get in.

Leo Almanzar: Súper eficiente

Josh Williams: Poor customer service

jason jones: Great for pool professionals

David Roth: Went there on a Saturday morning, not a soul in the place. Looks like they have a great selection of brick, just wish there was someone there to help me.

Nezra Clark: Cool staff, that's always on point and very nice to work with. Highly recommended!!

Jeremiah Anglin: They had what I needed. Nobody else in the country had it.

Ann v: If you are in a sleeper cab with a 53' trailer think twice. Difficult to get in and once in blocked so you can't get out.

Ernest Perkins: Swimming pool supply store not for general public. Contractors only.

Ron Smith: Move trucks for them. Always friendly, and helpful.

Warren Curran: Went here because the paint was chipping on an old fountain. Jason day is down and went thru, in detail, everything we needed to know about prepping and painting this fountain with the correct method and materials. They went above and beyond to make sure we as customers were happy when we left. Thank you Jason for the excellent customer service and the chocolate chip cookies!

Deborah Lanier: Entered, looked at merchandise and exited without even a hello, how are you doing, or do you need some assistance. I’m not even sure the plants to my work. Is customer service a thing of the past?

Green Eyes: Great place to purchase pool supplies.

Jay Mills: Great company

Daniel Martin: Used to be good not anymore be prepared to wait and wait and wait

Eric Albertson: Horrible service in the back. Love going to the back to pick up and every employee suddenly vanishes. Adcock is well worth the extra drive to get some helpful service. I have had several occasions where I’ve waited 20-30 minutes to pick 2 things.

David Timmons: Anything you could ever need for a swimming pool is located here. Their selection of different products and Brands is simply amazing.

James Wheatley: Had everything i needed

K Spangler: I just got my swim spa delivered yesterday. I asked more than one time prior to delivery about the start up process and was told that when it is delivered they would send a chemical care package and walk me through the process. I did receive the chemicals; however, no one walked me through the process. Choice told me today that they can not help me because they have customers in the store. I responded, “I am a customer.” Scott referred me to the manufacturer website and to download the 55 page owners manual. I will figure it out on my own, but here is my review. Choice is super nice, wonderful to make a sale, and happy to take your money…but once they get your money, you are on your own! You become old news and the folks shopping become priority to Choice. There are a multitude of places to purchase from. Choice dropped the ball on this one. Do not recommend due to lack of follow through. Thumbs down when I needed them the most!!!

David D.: Everything you need for your pool or spa

LuAnn Polk: We purchased a small plunge pool from them and it looks great, is beautiful and is fun to use. The customer service provided by the company was outstanding. We worked very closely with Scott who provided us with information to hire an electrician and fencing vendor. We used both and are glad that we did. Everyone at Choice Pools was friendly and helpful.

Will Neese: Professionals that know their stuff plus they won't up sell just to roll you over. These guys know what they're doing and will help you out honestly. Will definitely come back for all my needs and potentially spend a ton more money when I'm ready.

Debbie Dart: Very busy place answer all our questions

Lisa Guidry: Purchase spa Sept 2021 received with side panel missing.I accepted the spa anyways as they told me they would order the missing panel. Well 8 months later still no panel . Have been emailing back and forth with all the excuses in the world. Well told I spoke to Mr Lawler who is suppose to be the owner and he has no solution for me except to wait for the piece that is coming from Hungary. When I said I should have never accepted the spa he said no you should not have. Well that was nice to hear, then asked how is this my problem and he replied how is it his? You would think after spending all those funds he would have better customer service. Please be aware to refuse anything that is not fully intact when you order from him! Guess it is now it’s legal action and better business bureau … what a nightmare this has been….

Dawn Brown: Had everything I needed. We bought a hot tub cover a couple years ago too. Just gave them the measurements and they let me know when it was ready.

Jeannie Neurohr: No longer do pool chemical checks . That was the only reason I went and bought supplies there.

Michael Waterman: We had the pleasure of working with Lou on our outdoor kitchen. his attention to detail and project management skills are excellent. We were able to match the stone facing to the existing patio. All of the contractors did a great job. really love the XO grill we purchased with the kitchen.

Michael Mastromarino: Let me start off by saying that working with Johnna was a tremendous plus. We must have talked several time prior to the purchase and after the purchase. She has been the best sales person you could ever want. A few ways to describe her are: professional / she knows her products / helpful / friendly / goes above and beyond the call of duty / teacher - has helped me set up the tub and always takes my calls if I need help / and now a friend. As far as the Wellis spa goes - it is awesome. I purchased the one with lights / sound system / and many jets. I am in the tub every chance I get. We also purchased an XO grill and it gets an A+ rating. Totally recommend this place if you are looking for a hot tub / grill / pool / patio stuff. Thanks Johnna…… Mike Mastro

Gary Lee: Johnna helped us with our first hot tub for our family Christmas gift. She was knowledgeable and explained everything so I could make a informed decision. She answered all my questions after installation fir a smooth transition. I would recommend themWithout hesitation.

Joshua Davis: Awesome service quick solutions

Belle B: I can’t post enough bad things about this place. I recently purchased a swim spa from here and it has been nothing but issues. Please research before you buy is all I can say. I wish I had gone elsewhere for sure. When I purchased my pool from backyard leisure everything was included. Everything. With this spa I had to have someone poor a concrete slab, hire a concrete truck for the concrete, Hire an electrician to wire it, hire a crane to install it. All they did is deliver a 2,000lb spa to my doorstep. The guys they sent to deliver and install it acted like it was the first time they ever did it. The crane guys did more work than them to get it in place. As it was being installed they are harassing me for payment the entire day it was being installed. I mean literally while it was in the air on a crane being put in, they were calling me nonstop. Then when the spa didn’t work as it should I called them and told them what was going on and after two days of them trying to “recreate” the issues in the store model for the two days, they couldn’t and set up an appointment for 5 more days out. Which my spa had to sit there with water filled and no filtration going. Now when you buy something, this expensive especially, you expect someone to come out and show you how it works, at least I did. If that had happened the issue could have been found earlier and avoided most of the issues we were having with it. The “set up” or “installation” as they call it was 3 guys wiping it down and putting fixtures on. Not one of them knew how the spa worked or how we should start it or run it. They gave us a pamphlet from the manufacturer, which was just a basic spa, not even our own type of spa. Which if it was the electrical probably came from the electrician not having the pamphlet for our own specific type of spa. Which leaves me to the big issue. After the repair guy came out the 5 days later and fixed the issue, they claimed it was the electrician that wired it wrong. So then they called me and wanted me to pay a service fee because it was not the spas issue itself or send the bill to the electrician. Which I’m still not convinced of because the spa still shuts off almost immediately after starting it and sometimes randomly and won’t respond to the app installed in it. And I was never told there even could be a service charge if the issue was not with the spa itself. Otherwise I would have went through the warranty or my homeowners insurance to avoid the charge, which there is no service call for either. I’m appalled that a company would treat their customers this way. I would never purchase anything from this company again and wished I hadn’t this time. It’s made it incredibly hard to even enjoy the purchase.

John B: I came here because I needed my pool water tested only to be informed that they discontinued this service starting this season. When the word POOL is in your name I feel that support for POOL owners is part of the deal. I was greeted and the person I spoke to was friendly. The name is... not helpful when you sell at face value grills, and hot tubs. IDK if they sell pools as well. You will have to see for yourself.

Lauren Wood: We recently bought our first hot tub and love it. Johnna has been extremely helpful with all of the questions that come along with being a new hot tub owner.

Mike Garvey: We had a great experience purchasing a Hot tub at choice Pool and spa. After being told that there would be a 6 to 12 month wait at two competitors, due to the pandemic, we came here. Johnna is one of the best sales people I have ever dealt with. She’s very friendly, informative, helpful, patient and honest.. after hours of online research, I wanted to buy a USA made Aspen spa model, which was a new brand for this site. Instead of making a quick sale, she volunteered to have this model set up so I could test it out. I did and I loved it.Delivery was done quickly, for free and efficiently. They were able to maneuver through my 40 inch fence doorway. There was a minor problem with my LED lights and they came out the same day to fix it.We have been in it almost every day since Christmas and have had no problems and we are enjoying it immensely.If you are considering a hard tub or swim spa do yourself a favor and go see Johnna at choice Pool and spa now!

Iwatch Security: Great service and prices and inventory

Randy Johnson: Worst customer service I have ever seen bought an $8000 spa that has never worked properly since day one. called dozens of times to request service to have them send me parts to do repairs myself. they sent me several ozone generators which didn't fix the problem every time I call they apologize that they somehow forgot about me 4 years later still haven't seen a technician yet. Spend your. Money elsewhere they will not live up to the big promises they give to sell a spa.

Gonzalo Fernandez: I struggled as to whether or not to write this review, but here goes. Up until last week, I have been a very happy repeat customer. I bought my first spa from Choice Pool about 17 years ago back when they were next to the babies-r-us in Raleigh, met the owner and had a great experience.We bought our second one when we moved 14 years ago. We've had our spas serviced by them as well. Price, selection, service has always been great. We've even referred neighbors who also bought a spa from them.A month ago, we decided to look at upgrading our spa. Apparently everyone else during this pandemic has had the same thought, as inventory is very scarce. I priced out a spa from a brand they carried, and was quoted $13,500, firm. Ok, great. Having no idea if this was a good price, and I like to be an educated consumer, I called around to a few other dealers who carried the same line and model, and was dismayed when they quoted me a much lower price, anywhere from $9200 to $9600, all with the same cover, chemicals, etc. Same spa model, same extras that came with the deal.When I called Choice Pool and Spa back about 10 days later, I was now quoted over $18,000 for the same spa. So that's double the regular price and a $5000 jump in less than 2 weeks. I confirmed again the price, make and model, thinking I had made a mistake. When I questioned the woman why the price had jumped so much, I was told "With coronavirus, inventory is scarce and you can throw MSRP out the window".And this is why I'm writing this review. Look, I understand times are tight right now, but is fleecing the customer, especially repeat customers, really the best business strategy? I understand a small markup, but $9000 markup on a $9000 spa? That's crazy. It is absolutely their right to charge whatever they want, no argument here. But it is also my right to go somewhere else to make my purchase. In some businesses, like gas stations, this would be illegal.Not sure if the original owner is still involved, or if he has sold out and this is from new management. Anyway, have been very happy with them until now, and sad to have had this happen.

David Mize: For near two months I've tried to get Atantic Spa to respond to my leaking Saratoga Spa, that I bought in October 2022. Their tech identified the leak, left and i have not heard back. I've have left multiple VM's without a response or action. I'm sure if I called to buy something, they'd be all over it. Please fix or replace my spa.

Neal Curry: I haven't made a purchase there yet but im planning on buying my spa from them this fall. Great company 👌

carla: Absolutely beautiful showroom and great customer service.

Danielle M: We visited every hot tub store in the area and the customer service at this store exceeded them all! I called Jack on the phone and when we went into the store he had all of our information on his computer. He was very helpful from the purchase process all the way through delivery. He asked questions and he listened when we told him what we were looking for. I'm so glad that we decided to purchase our hot tub here. The customer service really made the difference!

Debra Gooch: The hot tub is great. We've had it 5 years. Our cover is deteriorating and allowing water to leak in the tub. My husband called and ordered the cover (we thought) and was told it would be six to eight weeks but he would check to see if there was one in the warehouse. We called this week to check on the cover b/c it's been 5 weeks. We were told by the same salesman that he is going to order the cover now since he couldn't find one. We will have it in 6-8 weeks! This is absurd! We should already have the cover. I was very disappointed.

Tom Sullivan: Incredibly happy with the service I received from Atlantic Spas and Billiards. I had an equipment warranty issue which was very difficult for several different reasons and involved many different interested parties. ASB spent a LOT of time working through all of it on my behalf and crafted an incredibly fair solution. They really do care about the customer (I can't think of the last time I said that). I'm impressed to the point that I'm trying to figure out what else I can buy from them!

Maxine Senet: I have been a customer of Atlantic Spa and Billiards since 2012. They have been absolutely incredible to work with. From the time I purchased the hot tub, to their exceptional knowledge and help with questions. Their amazing sales, technical and service team have never let me down. They absolutely go above and beyond to make sure that their customers are satisfied. Many thanks for years of support to Kane, Lisa, Dave and the top notch service I’ve always received. Happy holidays to the entire team at Atlantic Spa and billiards😀🎁🎄

Saikrishna Chettiar: Awesome selection of pool table and accessories. Leading suppliers of hot tubs and saunas in the triangle

Umang Patel: After facing initial scheduling issue with a pool table, I rated this place 1 star. However Joe Diaz turned the situation quickly and helped me find an alternate solution which indeed turned out to be a better deal. Joe is awesome!

Steve Hart: We really appreciate the great service we get on our Hot Springs hot tub from Atlantic Spas and Billiards. Anytime we have issues with our hot tub the service is timely, professional and a good value. We love the hot tub we purchased from Atlantic Spa and Billiards, and feel very fortunate that they also provide such great service.

Cathy Stone: Jack has always been excellent to work with regarding our hot tub. The professional advice and kindness is appreciated! We would not go anywhere else. We love the people and the products offered.

Charlie Hughes: Had my spa delivered last Friday and the delivery crew did a fantastic job. They were efficient and made sure to place it exactly where I wanted. They were very professional and on time. Atlantic Spas & Billiards sent out all of the supplies needed to get my spa up and running. I definitely recommend them if you’re in the market for a spa, sauna, billiard table, grill, or accessories. The entire sales and service staff is fantastic and will take care of you!

Bill _: I can only review the ordering process- which went fine. The deposit was processed quickly and efficiently and the receipt was detailed. They even put the receipt in a folder!I have been waiting 60 days for my product but, when I contact Atlantic, they always respond within a day or two. So- good customer service.I truly believe I will get my product some day. I have a tentative date but am not holding my breath.The staff was friendly and the store was clean. They had a nice selection of floor models.That is about all I can say at this point.

A B: Jack provided us with so much information on the different types of spas in a no-pressure atmosphere. Very professional and helpful.

Chris O'Malley: Went in just to look at some darts...WOW. Spent over an hour in there looking at the hot-tubs and pool/poker tables and other nice gaming furniture and equipment. We drove an hour to get there. Super-Friendly staff. Got a nice set of darts. I'll definitely be back.

Dylan Taylor: I purchased a new Hot Springs Highlife Aria Spa from Atlantic last year and it finally arrived after 9 months of waiting. The in-person sales consultation and delivery were great, and they were able to place it exactly where I wanted it with ease. I did have an issue with a change order not being entered into their computer and they made it right, replacing the selections I changed after delivery - better stairs and ozonator instead of salt system. I also had no issue getting them to agree to replace a corner that was cracked at time of delivery, although I'm still waiting on that one. I do wish they gave me some sort of start-up tutorial for the chemistry when it was delivered as well as a run-down of maintenance I have to do - what needs added or cleaned and when to do so, as that's been rather intimidating and tricky to get right for a first time owner, but they have been answering my questions on it when I call in and speak to their sales reps. I'm loving the Aria, it's a very high quality product, and I'd recommend the Hot Springs spas to anyone looking at buying a hot tub.

David Ram: Superior service,great sales teamAll varieties of gaming tables!

Michael Kirschner: Great selection

Angie Caporiccio: We have been waiting for a part since 2/21 with little to no communication about when it might arrive. We have been told to call the manufacturer ourselves as we might get better service calling directly. This a a warrantied item and we should have received by now and should not have been asked to call the manufacturer.

Delvaughn Jackson: Nice

Tabitha Woods: Staff is knowledgeable, helpful and kind. Always a great experience when I go.

David Benson: Great staff, they are always helpful, knowledgeable, and usually have everything you need to get your pool up and running and maintained through the summer. I always am well taken care of when I visit.

Ronnie Lumley: Positive:Professionalism,ResponsivenessSarah and Jessy are the very best! They keep you informed about service dates, any issues with pool, quick estimates. Every company should have a Sarah or Jessy!!Service:General repairs maintenance

Mac M: We bought a coast spa and it is the second spa I have bought from rising sun, no one told me I was the first to buy this from them. The Sundance I had from them was great but this coast spas is a piece of …….. the Sundance I could leave for a weeks and no issues but this the filtration sucks and it will not balance the chemicals the 15k I paid for this I should have burned the 15k it a piece of ………

Alex Saas: I purchased a 27' above ground pool package from Rising Sun. This was at the beginning of Covid and my family was moving to the coast. I dealt with Scott who handled the ordering, etc. I explained that we were moving several hours away and asked what kind of support they offered, especially since I would be out of the area. Scott assured me that Rising Suns would stand behind their products, regardless of where they were. So long story short, during installation we ran across 3 issues. 1st, the pool liner did not fit properly, it sagged in several areas and appeared to be due to issues during manufacture. The second issue was that one of the upright covers warped on one side once installed on the upright. This was another manufacturing issue as regardless of which upright it was installed on or if it was swapped 180 degrees, there was a spot where the metal would buckle. And the 3rd was that there was several screws missing for the ladder installation. The liner would be the biggest issue, the upright cover and screws were very minor and could have been easily resolved. I spoke with Scott several times via email and phone. No support was provided other than being referred to their "installer" who told me to just try and hide the issues with the liner... It's been almost a year since my last email to Scott and no reply and no resolution. In my experience, once you purchase something from Rising Suns, you're on your own. We paid a premium price for the pool as it was right at the beginning of Covid and expected a little more from Rising Sun. I know the options are limited in the RTP area, but I would try and take your business elsewhere if at all possible.Service:Above ground pool installation

Adam Haut: They installed my first and only pool and I’m glad I went with them. The purchasing process was very straightforward and understandable. I used them as my general contractor which I’m grateful for given the pandemic related labor and supply shortages. They were very responsive post-install and so far I’ve had zero issues. I belong to several social media pool groups and I can tell you there are major horror stories out there when it comes to installs. A project this major is not the place to go with the lowest bidder and with the pandemic there were many landscapers who magically became pool installers overnight to meet the demand. I’m glad that I chose a company with a proven history of quality workmanship and happy customers. If I could do it all over again I would have gone with a sand filter instead of a cartridge. I highly recommend RSP for your next project.Service:Inground pool installation

Rob Wilson: Steven in the parts area is very knowledgeable and friendly. Best customer service skills I have seen in a long time.

Hadley Farrell: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWe have used Rising Sun Pools for almost 15 years! They are responsive and patient to make sure that all of your needs are met. They always do a great job.Service:Swimming pool equipment maintenance

Kaylee Miller: Service:Swimming pool water analysisPositive:Quality

bill bullard: Great service. Pump maintenance always done quickly and no issues.

Doreen Fairbank: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueRising sun pools and spas is a great place for a new spa! Bought a new elite coast spa and it is the best. This is our second spa purchased from them - the last one provided us with 21 years of enjoyment! The staff is so helpful, especially Nelson! They were patient with our many questions and we could not be happier with our new spaService:Spa hot tub installation

Paul Latorre: Service:General repairs maintenance

Eric Grindley: I have been a weekly maintenance customer for years. But over the last year the service has just gotten worse and worse. The techs don’t do a complete rebuild service or cleaning. Sometimes no one shows at all. For example no one has been out to our house for a month and we are a weekly maintenance account. I am not sure what is going on over there but whoever is running the maintenance service department doesn’t know what they are doing.Services:Cleaning,General repairs maintenance,Swimming pool equipment maintenance,Swimming pool water analysis,Swimming pool equipment repair

Sherri Sargent: Jessy at the Hillsborough Raleigh location was super helpful. She was quick to respond via email and was very helpful and friendly. She found out my salt cell was under warranty and ordered a new one and let me know as soon as it was available to pick up. When I picked it up (they also offered to deliver and install it) everyone in the store was friendly and helpful. Great place! We will be back. Maybe for a spa! 😉Service:Swimming pool salt system repair

Nate Neuman: Bought a house with a pool that was installed by Rising Sun Pools, I have tried to get them to come out to look at the pool, but no response from them is what I get. The previous owner and them must have had a bad experience and the pool must be "Do not go back" list. I even tried the respond to a sales link, got a call from the sales guy, he said he will look into it, and you guessed it, haven't heard from him since!

Mwilson4040: What a great operation. I waited until over 1 year after installation to write a review. Rising Sun has stood behind their product and services. Helped us through issues that they could have said "not our problem". Mike and his team are always helpful, and an operation you can count on to do have your back. Latham the fiberglass manufacturer they use is top notch also. You can not go wrong with Rising Sun. Wait for them to install your pool if you have to.

gary leon: Positive:Professionalism,Punctuality,Quality,Responsiveness,Valuegreat company and a lifesaver!!! they completed our pool which was abandoned by spotlight pools of durham... price was right, and they were fair ,and kept their word knowing what we had been through with spotlight pools!Service:General construction

Vashti B: Rising sun has been quick to respond, thorough and friendly in their visits and always available to answer questions to help us better understand caring for our pool and hot tub. We will definitely be continuing to use their services and may take them up on their pool school offer to learn how to care ourselves!

Chase Sizemore: I recently bought a new house and understood the process of closing the pool; however, was unsure the correct process for pulling the handrails and ladder from the concrete and did not want to damage my pool. I hired them under the assumption that they would remove these and cover my pool properly. I was home while they were here and stated that I would appreciate if they let me know if anything was out of whack. Later in the day, I looked out to check on them. They were gone and they laid the cover over the handrail and ladder rather than pulling them. When I asked to pay a reasonable amount for a unprofessional pool closing, I was prompted that a manager would reach out and discuss. They never called until the following month and added a finance charge to my bill. I will not be using them ever again and hope others don't have the same issues with their service.

Anthony Koytek: Rising Sun Pools Installed our inground pool and their entire staff was very professional and pleasant. We are so happy with the results. After a few years we developed a leak in our Liner. They ordered us a new liner and installed it for no charge (under warranty) They also assisted in determining a problem with our retaining wall, working with the concrete contractor that was used to address and fix this problem for no charge. We are very pleased with the results and will continue to do business with them. Our pool looks amazing. If anyone is considering a pool in the Raleigh area, we highly recommend doing business with Rising Sun Pools.Service:Inground pool installation