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1. T-Mobile - Raleigh
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· 138 reviews
Na, 3695 New Bern Ave, Raleigh, NC 27610
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Mariany Sierra: We went to this T mobile location to inquire about a new cellphone and came out with a new cellphone and a watch. Thanks to Alex who quickly greeted us and offered to help. Alex was very patience with us on all the questions we had, we need more people with Alex's customers service skills.
Azborn Bey: Since my usual location has been down, I have had a great experience with this location. Keep up the great work everyone!
Tim Scott: I would like to give my very special recognition thanks to Khalil and the T-Mobile Family. I was having issues with my phone nobody could fix the issue but they did. Definitely will be back.
Sheila Cain: Ive been a Loyal customer since suncom and I want to say Ty Alex and Khalil are the most loyal respectful and they deserve recognition and I will be back 110%👍🏾👍🏾👍🏾
Manny G.: First when I walked in, I was greeted with a great attitude and skilled employee. Next time you come to this location PLEASE ASK FOR TEE, he was the best‼️‼️‼️
Brandon Foxx: Made the visits a breeze got wifi for same price they quoted me over the phone. Good price
Victor Cantergiani: The salesperson added a protection plan and a charging block to my phone purchase without my authorization and without telling me that they added these charges to the bill.
albertine voza: Ty, Jissely and Lesley were amazing through my whole transfer . Thank you so much ! ☺️
Kimberly Barnes: My service was good nice workers
Gato Libero: Scam location (not really) - bad SIM card (also not really). For whatever reason this store is handing out un-registered SIM cards. When you call T-Mobile to activate the card they cannot find it in their system. They also CHARGED me $10 for the SIM, which according to T-Mobile they should not have done. I should have received the SIM card and had the activation done for free.Update: turns out another store couldn't activate my SIM either, so I can't blame them for a bad SIM. It should have been free though. Changed my star rating to 4 because it wasn't their fault the SIM didn't work.
Shamone Charlton: Yesterday I had a great Appreciation for customer service Jasmine was great and had great customer service skills I truly appreciate what she’s done thank you Jasmine five stars in it and more I truly recommend her
hilda jay: Good customer service.
DJ Harris: The staff is nice. Good customer service. Wish they had more of the phones and accessories they advertise actually in the store.
lilpenny11: Quick and easy to work with. Helped me setup service while in store and answered all my questions.
camryn parker: Went to t Mobil on new bern avenue with a new I phone I bought through t Mobil 2 hours later and 5 sims cards later they could not get it too activate. There resolve was that the new I phone was defective. Took it too Best Buy the next day they could find nothing wrong with the phone had it activated in 10 minutes. I would not recommend anyone go to this location in fact run as fast as you can from it my suggestion is go too Best Buy especially if you have a I phone and just so you know I am a long time customer.I gave it one star because I had to not because they deserve a score that high
gail swennie: I love Tmobile, even though my favorite location is closed temporarily
Edan Bonilla: My phone was having trouble charging for the last couple of weeks, yesterday night it finally wasn’t charging and the cord kept coming out the charger port. Went to T-Mobile today and asked them what I could do, as I was talking to an employee someone else came in and ask what was going on, she took a look at my charger port and figured it was dirty. She cleaned it out and now phone is charging like new, easy as it gets
J A Di ENNO (DEPRYVED!!!): Nice, patient representatives!!!
A Word of Encouragement With Pastor Sharpe (Pastor Sharpe): I visited the Town Center location today in Raleigh, NC on New Bern Avenue. As soon as I entered the store, I am happy to say ~ I was greeting with a smile by Keosha! She immediately assisted me although the store was filled with customers. When she could not figure out my issue she asked for assistance. Her coworker Ty attempted then turned it over to Javon. They did not leave me nor give up. Before leaving, I said to the manager that it was important to boast about the way they worked together to make sure that I was taken care of and that their collaboration resolved my issue!!! Thank you guys ~ YOU ROCK!!! Blessings to you all ~ Pastor Sharpe
Samara Bautista: All my questions were answered
Omar Delacruz: Excelente trato y muy amables
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Cell phone store
2. T-Mobile - Raleigh
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· 93 reviews
6282 Glenwood Ave #105, Raleigh, NC 27612
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TJ TJ: this is a review for David ( said he was the manager) also when he couldnt or wouldnt help me with fees, said HE COULD NOT give me the name of his manager he said he wasn't allowed to lol,DAVID was very arrogant and condescending also very indifferent (he displayed he could care less)if you change providers BE AWARE THEY WILL NICKEL AND DIME YOU!!! they did not cancel my service although i called specifically to pay off all devices and get a pin to unlock, they asked why I was changing providers, told the rep lower prices.asked specifically when the cycle ended so I would not pay a new cyclelong story short they charged me for 2 new cycles and a boost device used 5 years ago, rep never explained needed to be returned, NEVER RECEIVED NOTIFICATION as well. (They said when i received it 5years ago it was in the paperwork, lol) in2018.when I had my phone numbers ported they dismantled my account access on the app & online. (i guess they did know i left) they still charged me for service of 4 lines for 2 months after i canceled.when I said i would return the device THEY REFUSED to accept, because it was after 60 days from cancelling my service. even tho according to them I still had an account, charged $150 for an old device.they would not waive fees even tho it was obvious I was on a different provider, always paid my bills with TMobile for over 10years. they use to be great customer service NOT ANYMORE!they charged me $400 total for services that should have been cancelled. the original customer reps on phone, , David at the store and the rep maritza on the phone helping david at the store ALL gave conflicting different information.would NOT recommend and Beware when you do change providers.sincerely former customer
Mark Kelley: They did a good job!
Sosa M: Great experience. They went above and beyond
Emanuel Snelling: The worst store, I suppose to got a check come to me within 2 to 3 weeks never received it. Called customer service and found out they never sent it. Garbage character
donna padula: I have been a T mobile customer for 4 years. I finally found a T-mobile store that has the best, most knowledgeable, kindest, hardworking employee and his name is David!!!!!!!!!!!!!!! This young man was in on his day off and took the time to help me. He was a breath of fresh air. I have visited many T-Mobile stores in the Raleigh/Brier Creek area and they did not have a clue how their products work. David is the best!
Lashell Johnson: Mimi, David, Giselle, Kshitiz, and the entire staff at the T-Mobile Pleasant Valley location located in Raleigh, NC are some of the most professional and knowledgeable staff that I have ever met. I had to venture to this location a couple times for a new phone set up and they were all very patient and understanding with me as they addressed all my concerns. All 10's across the board. Super amazing staff!
Martha Choe: We must protect David and Kyla at all cost.The best customer service I've experienced maybe EVER. From my initial phone call, to the way we were greeted when we entered the store, and especially the care that went into completing our phone upgrade, I just really appreciate the genuine kindness that they showed me and my son. Thank you for going above and beyond, you both really made my day! If my experience tonight is any indication of how the whole team is at this location, then kudos to you all!I agree with many of the recent 5 star reviews..."If only every industry had the same dedication towards customer satisfaction..."T-Mobile 220D, you are doing it right!
Pax Morse: Mimi and K were awesome they are a great tag team. They went above and beyond to figure out deal/discounts. They are both very knowledgeable about T-Mobile’s products and services. I got the iPhone 12 and I am happy with my purchase. If you have the time stop by to see them you will not be disappointed!
Mildred Cruz: My friend went in for a screen protector but left with a new phone. Mimi and Kyla were so helpful, patience and kind. They went beyond to make us both happy Appreciate all they did. They deserve a raise.
Lilly Caltis: I honestly had one of the best customer service experiences I've had in a long time! Dave and his team at T-Mobile on 6282 Glenwood Avenue went above and beyond my expectations! As an original Sprint Customer I didn't know what to expect from T-Mobile . But it was a great experience! It's refreshing to find someone who knows what they're doing and is so willing to help! I went in for a quick question and Dave not only help me with a phone swap but also answered all my questions about my plan. He went above and beyond and provided excellent customer service! As I waited for my phone swap I also witnessed how other customers were helped as well! All the employees in the store went above and beyond for their customers! I'm not one who writes a lot of reviews but this was such a great out-of-the-box customer service experience! 👏
Jacquez Cox: Big shoutout to the staff at this location! I visited their location to upgrade my family’s devices and everyone pitched in to help. I made initial contact with Issac who is a top tier professional. My transaction took a little longer than expected but we were able to get everything squared away thanks to the diligence, patience, and professionalism of Mimi, Issac, and the rest of the staff here.Keep up the solid work y’all! I’m telling everyone I know to pull up on y’all! 👍🏽
ncst8guy: I walked in with a knowingly complicated issue (business account transfer, needing new phones, tablets, etc) and expected the worst. David T and the rest of the staff at this T Mobile location bent over backwards to assist us and eventually get us set up! A few I's needed to be dotted and T's xed the next day and he came in on HIS DAY OFF to make sure my business didn't lose a single second of communication! If only every industry had the same dedication towards customer satisfaction that this T Mobile specific store has!!!
Brianna Haro: Arrived at 5pm with people inside but the doors were locked and they just stared at me? No signage posted about if they were at max capacity or why they were "closed."
Daniel Stabler: Came here to get some help with a weird situation (incompatible devices, out of state plan members, the phones we wanted on back order) for our transition from Sprint, and received some of the best service I've ever had from a mobile retail location.Very knowledgeable and responsive to questions and willing to go out of the way to guarantee a great experience.
Nailah Brookins: I already knew about the deal for I'm the phone so I definitely picked the great spots to get my phone buy two phones get airport free 🤗 both the manager and another worker help me out I did not get their names.
Krystina Hall: This is one of the best T-Mobile stores ever! First and foremost Becky the store manager went above and beyond for me. David this the assistant manager which acts as the manager when Becky is gone he has also went above and beyond for me. I can’t for get Zyhre and Ashley are the best sales associates!! I would never in my life go to any other T-Mobile store in the world!!!
Sokino Vanstory: Awesome Customer Service
issy s: I called because I had some questions about my coverage and the lady who I talked to was very rude!
Chris W: Drove to Morrisville found out they sold out of the product I was looking for and sent me to this location. When I get to the location they tell the phone is only for T-Mobile carriers and not Sprint but come to find out called two other locations and that wasn't the case. The employee Jennifer then told me that it was a problem or issue with their systems but surprisingly when talking to another store they told me they just don't care about Sprint carriers and just send them off to other locations. Well I decided to just buy my phone straight from Apple thanks for nothing and I hope the DM reaches out to this location for better training.
ERIC F.: Very very bad service and the company scam s you beware of T-Mobile.
Adam Bearman: Horrible customer service by both associates today. Bought a new phone 2 weeks ago and got Premium package with all the accessories. I was never told that meant financing as I thought what I paid that day was the cost and special deal they had. When I went back to return, that associate was there and she told me that she did explain it. I stated if you did and I knew this, why would I be here. She was smug and condescending. The other associate was bothered to even have to help me and was like I can't do anything cuz it's past 14 days and I don't have credentials to override and she told me store manager can't do this either. I asked to speak to the district manager and she stated he was busy. I asked when store manager would be in and she told me and I stated I'll be back, to which I was told there was no point, he would tell me the same thing. Both associates were rude, disrespectful, and not once apologized.
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Cell phone store
3. T-Mobile - Raleigh
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· 88 reviews
4325 Glenwood Ave #2075, Raleigh, NC 27612
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Eddy Rocha: Came in with my girlfriend needing to have her phone number ported over to T-Mobile from Verizon. Travis was the representative that assisted us and he went above an beyond in helping us out! He was very patient as the process took longer than anticipated. He also gave us info on the home internet, answered all our questions and we left with that service as well!
Carrie Novinska: I broke my phone while on vacation. Staff here was very helpful and got my new phone switch over and running in no time.
Merri Y: The sell is the WORST!!!! We looked at Samsung’s new model just a bit, cuz it’s popular. Then the sell send us out, and said to my boyfriend ‘do not touch without buying it’! 👁️🗨️⚠️⚠️Oh so this line is not just in jokes then?? Is it too much to touch a phone before buying it, or do you want people just throw 2000$ with the first step in your shop? The record on phone can be cleared automatically, and there is just no customer in their shop even the mall is crowded! Thanks to his effort right? We are carrying many bags with us, don’t know why he just assume we won’t buy and being rude like this. Is it because we look like Asian?? This is the worst experience today, and this sell just might be a racist.
Cathy Pendergraft: Jason, at Crabtree location, was professional and kind. He made sure the new phone set was complete and working. Thank U, Jason!
chevella laye: Demond was a great help at the store for me today!! He was very professional and addressed all of my needs!!! I will definitely come to this location again because the customer service was top tier!!!
Leon Smith: Super helpful help spouse resolve challenges with phone and watch connection
Ala Issa: they’re great at signing you up then never hear from them again. tried calling countless times over the last week to only get “we’ll call back” and never hear back. useless and worthless customer service, the manager is also trash to deal with.
Ryan Walsh: Great customer service
Florin ipate: Demond is the best guy ever!!! I went to t Mobil 5 times to fix my phone, no one couldn’t fixed. He fixed in 3 min.
Brittany Thomas: Great customer service. Who seemed to be a manager, David, was super helpful and had great conversation skills to kill time while my warranty replacement phone was set up in store.
Marta alicia Martinez quintanilla: Excelente cervicio muy amables
Kathy Bruening: The people were very helpful
David Negron: Sean was absolutely incredible. He helped us take two different phone accounts from our parents to our own account, which was a harrowing experience. He was patient and upbeat the whole time. Highly recommend coming here.
Anthony Randolph: I came in a couple weeks ago after a long pain staking process to try to get a new phone as mine had just shattered (dropped something on it). I was getting all different answers from other locations trying to get me to upgrade. Travis stepped up to help me and I couldn’t have asked for better service from him. Don’t know his last name but that man deserves a raise, intelligent customer service is hard to find like that.
Nichole Lloyd: The ladies in the store is very misleading with the products and the prices of it. They are in there to make a sale and that's it. I am so over t mobile and there sale associates.
Kendal Kwasnick: Nicest and most professional T-Mobile store I have ever been in. John helped me with an ongoing issue I have been having with my previous purchase from a different store. He was so kinda, helpful, and personable. Very happy with my experience!
EJ Simps: BUYER BEWARE, THEY WILL PRESSURE YOU! 🦈It's not all about the customer, it's all bout how how much commission the salesman makeWell, I explicitly told them I want a particular phone and particular plan. They did that, and wanted to hook me up with another item I didn't even ask for, wanted, or have any use for 🤷 and to change the plan that I didn't even requested and say "I'm getting a discount."I'm happy to say I got EXACTLY what I wanted and how I wanted it when I took my business elsewhere.
Lexi Seal: Michael was great! So helpful and a genuinely great guy who cares about customers.
Matthew Newsum: Great service from Franco. Made it so easy to switch and did all the configuration - I walked out with t-mobile as my provider and had nothing I needed to do except settle my bill with my previous provider. Franco went over pricing, features, benefits, told me which apps to download and then downloaded them for me (I could have done it but it was just the attention to detail).
Dr “Mountain” Rasaily: Awesome customer service
Hele Morningstar: Way better than the service at my usual NY location. They were quick and helped me understand my lines and even got a labtop that will delivered while I head back to New York today. Hopefully it comes a bit late since it's was an 8 hour drive from New York so I wanna make sure I get there before it.
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4. T-Mobile - Raleigh
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· 71 reviews
424 E Six Forks Rd Ste 117, Raleigh, NC 27609
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Tiaa Necole: Will and Genesis was great representatives. Will did everything in his power to make sure I had everything I needed. He me every since one of my needs. I would highly recommend him to anyone. He will make you whole day.
Sokolov Alexey: They issued a SIM card a month ago and now I can’t charge money into it because «it is not in their system». Nice try to get paid for another SIM card. ByeUPD: I’ve tried to pay via web-cite the same evening. For a surprise a system did recognized my phone number. But it did not allowed to pay by my card.SHAME on T-Mobile!!!It works with Russia banks but does not work with Ukrainian banks.Next I tried a support. I’ve lost about to hours to connect and solve the issue without a solution.Next day I’ve tried another T-mobile point but that day a guy in the office told that “the system is already down”.Complete failure
Frank Lee Pierce: Coming in to buy a new phone the fellow there said we’re not a phone store we just sell contracts. I asked him if he would say that on the video he told me to leave the store. And I called T-Mobile and have not heard back from my complaint.It was just a rude young man I guess T-Mobile doesn’t care
Christopher Hill: I drove to this T-Mobile location from Durham because they had the best reviews for customer service in the area, and wow did they deliver! Genesis was spectacular, as was manager Rob, in helping me figure out my new plan for going overseas to Spain. Super friendly, knowledgable and professional, and exemplified what excellent customer service is all about. Very highly recommended!
Jerome Lozaw: Great service and friendly staff!
Craig Hunter: This store was top notch and I recommend it to anyone looking for the best 5G service in NC.
Brian Smith: Absolute garbage customer service. Not helpful at all and seemed to not even want my business. I go in to add a line and give them more money and leave wanting to switch carriers.
Aubrey Caraballo: Very poor experience contacting Tmobile today. It is very unprofessional when you ask for a manager or supervisor and the customer rep. hangs up on you. So you have to call back and this time the "so called" supervisor a Mr. Hubert who refused to give his 1st name tells you they did not hang up on you but yet you can hear when they put down the receiver and hang up on you. Do not use this store. No phone etiquette, Very rude, argumentative staff. I learned early on in life when someone is speaking you wait your turn. Instead i get this mr. hubert who continues speaking over me the entire time. I could not get a word out and this time it was me that hung up. And by the way, No stars from me. they make you at least mark one in order to post review.
Chenise Stewart: The Google maps locator sent me here when I was looking for the closest Tmobile. I got there and was told they haven't opened the store as of yet and doesn't know why it's showing they were open. Gas costs too much money to be going places that aren't open yet!
Melanie Arocho-Hernandez: I was dreading heading there this morning because I knew upgrading my phone was going to be a headache, like it has been in the past. However, Martez was not only pleasant but made it super easy for me. Rachel was also very nice and I appreciate their help, professionalism, and how quickly I was in and out.
Juan Rodriguez: Representative super rude.
Jennifer Strickland: I dealt with Rachel at this location and I appreciate the time she spent with me and my friend to, first off all, get me the phone I wanted at the best deal for me, 2nd after the sale, she is still working with me to accommodate my requests. She is knowledgeable about the products and promotions and got me a great deal for me and my mother. This is just one of the reasons why I’ve been with T-Mobile for 5, going on, 6 years! Thank you, Rachel!
Sylvia Reyes: Incompetent representatives that added unauthorized fees and completely messed up billing as well as misrepresented requirements for a promotion (I learned this from talking to their corporate support team), creating a nightmare for me to clean up. I am call #7 to TMobile trying to clean up the mess created. I wasted over 3.5 h total just in the store, having to return because they had "issues with the web" when trying to set up billing to include a $300 down payment on an iphone, then from there aligning monthly billing for the balance. Apparently this is rocket science for these folks. This place is the worst! DO NOT come to this store; go to the Crabtree Valley Mall or another "corporate" store.
Dee O'Brien: A very knowledgeable, Martez Edwards, in tour Six Forks, Mom Raleigh store helped me to migrate from Sprint to “T”!! I was filled with questions and he was so patient in answering all of them. Because I have to come back, he offered to come in to fit my schedule!! That doesn’t happen with the other companies. Because of his excellent service, I am happy to join the “T” family. And even better, my monthly charge is lower!!!! Thank you Martez!!!!!
Karen Snipes: Jennifer was awesome and very professional. Transfered from Sprint to T Mobile. Jennifer was professional and courteous. Excited to get my new phone.
Cristian Gradisteanu: Sorry to leave only a star. My experience wasn't good.I went to the store to trade in a phone, and they said I would get $800 for it. So I was happy and did the trade-in.Three days later, I called the support to confirm the trade-in value and surprisingly found out that I wasn't eligible for the $800 value, but just $500.They said I should be able to solve the problem in the store.I went back, and the guy who helped me earlier confirmed that the trade-in value is $800. However, after a call to the support, he said that I could get the full $800 trade-in value only if I upgrade my plan.This was not the initial discussion, far from it.I asked to talk to the manager, but she wasn't there.I called later, and she said she would call me back.That never happened.When you tell a customer that he will get $800 for a trade-in and 3 days later the amount changes to $500, the customer won't be happy.We've traded 4-5 phones before this incident without any issues, but I'm considering changing the network if this is happening again.1 star for the manager for not keeping her word and not even bothering to call back a customer.
Kenneth Day: Many thanks to Franco and Martez for their gracious, respectful and patient help with my many questions about a new phone (my first smart phone). This involved two store visits with each of them over nearly four months (July - Nov 2019). This ongoing customer support is great!More recently (early Jan 2021), I urgently needed help with a phone problem. The team again was quite helpful - - assessing issues, arranging a warranty replacement phone, transferring data from old phone to replacement phone, and addressing my many questions.Also, Covid precautions were well done, which for me is a BIG PLUS!Many thanks to the team for their help, including (alphabetically) Crystal, Iesha, LaShanna, Martez and Shelby. Well done!
William York: They would not serve me without a mask. I'm not sick. I don't need a mask. I won't do business with a company that requires me to wear a mask.
Sandra Santiago: Excelente servicio
Lori Welsh: Just left your store Saturday, March 27 at 5:10 because the person working there was having a conversation with her friend and not assisting us for at least 10 minutes. I was there to buy a new iPhone 12 but you just lost my business! If I could give you zero stars I would.
G B: Ronnie's the man!!
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5. T-Mobile - Raleigh
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· 78 reviews
Fu2079, 5959 Triangle Town Blvd, Raleigh, NC 27616
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Mike respers: How you guys got 9 as closing time and Triangle close at 8
Alexander Dubyk: Alex V gave the best service on St. Patrick's Day! I stopped by, visiting from Canada, to get a pre-paid 30-day SIM card and was helped by Alex V! He knew pre-paid features, product offerings, was fast in processing, explained things well, and had me ready to go within 10 min. Definitely would recommend this location and Alex V--THANK-YOU!
Ashley McConnaughy: Went in to set up a S23 pre-order. Alex helped me out, walking through my promotional options and then through each step of the process to make sure I knew what to expect. He was knowledgeable and super helpful! If I have any issues, I'd go out of my way to come back here.
Lennis Dionne Sample: I love T-Mobile in Triangle Town Center!! The customer service is fantastic and they ALWAYS take care of me!!
Nathan Mincey: Fast friendly and professional
Ryder: Genuinely awesome staff! They treat you like a person and not just like money or commission. They tried to help me find the best deals after having to switch last minute due to the new iPhones not having SIM cards. I even watched as an employee helped someone set up their new iPhone even though they had not bought it from them.All of the employees were super nice and were willing to chat while the set up of all of my e-SIMs was being finished. I don’t often go into cellular stores. But I will go to this location if I need anything.
A. Cartaya: Excellent attention, very attentive and they resolved my requests very quickly.
D. Raper: Good attentive and very helpful customer service personnel at the triangle Towne center location!!
keli phenix: the staff is super nice! justin (i believe that’s his name) was awesome! he was informative, talkative & made the experience great. we came in to upgrade my phone — i went in expecting to spend at least $400 & ended up only spending $160ish. justin helped break down prices to ensure we were comfortable, kept a conversation & was all around great!
Siyar Ahmad: Last night when i came 7:55pm customer service representative said im closing can trade in my phone s21 + and give me 800 $ he told me to come the next day no matter what i will give you 800 $ credit on your next phone, the next day when i came the other agent wasn't there and the other agent their manager and refused that The customer service representative and the manager is very rude to me and didn't listen to me and didn't explain . He said im lieing his manager literally said that, im shocked, how t mobile can hire this kind of ignorant and illiterate people as a manager , that is shame on t mobile, i am switching my carrier to AT and T
lamisha everett: MiMi was the person who helped me and my mother. We didn't leave out the store until MiMi got us all the way together she made sure we were some happy customers leaving her store the experience with this T Mobile location was amazing 5 stars all the way I wish I could give them 10 stars. This place is very cleaned and sanitized while we were there.
Jacq Jacq: Just leaving T-Mobile for the second time. I was super upset about an issue with joining them from Sprint but met Anthony who was just the best. He had what I call "ANTICIPATORY customer service" which is anticipating the needs of the customer and ensuring satisfaction. Not only did he correct the mistake that the prior rep made, he had me laughing and enjoying the second visit. I really appreciate the excellent support and look forward to my new start with T-Mobile!
Martha Chavez: Muy bien buena
Ted Gautsch: I am a huge fan of T-Mobile, but not much of a fan of deceitful behavior and less than ethical business practices in order to secure sales.I went into this store in order to upgrade into another phone, but they did not have the color I was looking for. I did ask if they could check inventory online at other stores for the color of my choosing, they told me they could, and that was lie number 1.They do not have the capability to check inventory of other stores online!They continued to tell me there was nothing in stock at any other stores for the color I was looking for, unfortunately I took her word for it and asked her to continue with the purchase. Lie number 2.I located the color of my choice at a store less that 20 miles away!She then tried hard to upsell charging devices, items I did not need, nor did I want. She tried to convince me that my charging cables would overcharge or undercharge the phone. Lie number 3.Apple devices have chips in them to ensure charging is strictly regulated to prevent damage to the phone, the apple KNOCKOFFS do not have the chips in them, I only use true apple products.After careful consideration I did not return to this location to complete a purchase of the phone, I went to another location, spoke to some very honest folks and purchased the phone from them.Update 05/09/21I am very disappointed in the "lip-service" only approach from the business owner, who clearly only responds to negative reviews in an approach to appear concerned, Unfortunately the failure to respond to any emails or make any attempt to resolve issues is a clear indication of where these bad business ethics come from.
Sosa M: The guy Ted is a absolutely lie. I was a customer in that store a week ago and those ladies did a fine job and they were right you can’t use that old charger. Coming from a person that WORKS for apple. Ted is definitely being a male Karen because he has no life. You was rude to them girls when you came in. Tell the truth Ted. Other than that I highly recommend everyone going to that TMobile they do a wonderful job.
Michelle Saulsbury: I went yesterday in search of a phone. Couldn’t get it but the customer service was 10/10. Luisanna was so kind and tried to help which I appreciated a lot. She deserves a raise
travenature: This store staff is good staff. Before I went to this location it wasn’t there at the beginning i went to the one near bjs but i go there know but they take care of me as good as the other location did recommend T-Mobile 100%
Robertha Coello: Devon was no help at all. We came in there to buy three phones went back to return them because we decided to get on the phone line with my sister in law. Devon suspended the lines instead of canceling it and now we have a bill of $200 for something we did not use at all. What a spiteful man, all because we returned the phones. I will be taking this to corporate to complain.
Arturo H. Vasquez: Great professional and polite customer service
Sharif Jones: agree
Jbk1 Unc4me: Great, excellent help !! Thank you, saving money now..
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6. T-Mobile - Raleigh
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· 33 reviews
8319 Creedmoor Rd #110, Raleigh, NC 27613
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k mcguinness: Horrible service! Was on hold with tmobile trying to get the new sim card activated for 5 hours (sprint merger mishap). After 5 hours was told to bring it to Tmobil store. They had not a clue how to activate a sim card! The guy there was mumbling about how someone told him they couldn't do it here and to take it to Crabtree. Very rude. Very incompetent. They just lost a customer.
Melinda Mathews: Matthew at Tmobile was absolutely a God send today! My phone died unexpectedly over the weekend. They didn't have the phone I wanted in their store and he went out of his way to call different stores in the area to find what we needed! He went above and beyond what most people would do and I really appreciate his honesty his genuine desire to give us a great customer service experience. Highly recommend!!!
Dalmas Olulo: Great products, helpful staff
Ruth Long: Deandre went beyond and above to try to help me resolve a problem that I had!!
Dave: Staff were very pleasant and helpful. They truly seemed to find the best solution for people rather than how they could scrape more money from their pockets. Quite a contrast between here and a Verizon store.
Cathy Brady: Website & posted store hours on door say open but store is locked. Shame on you!
Victoria Voight: The sales person was nice but I was there an hour trying to switch phone plans from sprint to t mobile. Wasn't able to do it. Will have to go back and try again. This isn't rocket science and both plans are serviced by the same store. It shouldn't be this had to switch plans
Sara Van-Meir: YASMINE was super knowledgeable whenI needed to get a new phone with the features and plans I wanted my new phone to have. She was very patient and understanding when I hadquestions and would definitely see her again when I need to get another phone in the future.
Henri Lopez: Information was all there and clearly.
Thomas Richard: Very helpful. They weren't able to help fully, but Anthony and Taylor worked for thr better part of an hour trying to get my upgrade since I was a previous Sprint customer. They directed me to another store to try. I appreciate all they did!
Sung Chae: Completely dishonest.They offered me a “free trial” of their gps sync devices. I returned it without opening, and asked them to remove the lines.I was charged a $20 restock fee per device, PLUS they didn’t remove the lines from my account after they explicitly told me they did.Then I accrued one month of charges on the account so I went back to the store and they said I can’t remove lines at the store. They straight up lied to my face before when they said they removed it.So they gave me a line to call which always puts me on hold then hangs up on me.Not only that, I bought 3 phones and declined the insurance…only to find they added insurance on ALL 3 phones without my approval. I removed it right away.This company is full of scammers.
Malcolm S.: I just left this store about an hour ago (Sunday, Jan 2, 2:45 PM) with the hopes of activating our new iPhones, and confirming promotions (AirPods on Us, and Trade In) had been applied to our account.Since the store was empty we initially thought this process would be seamless, but the two sales people working couldn't have been more rude, condescending or flippant towards my father and I. Upon entering the store the two sales associates looked at us as if we interrupted a conversation and didn't greet us as customers in the store. When we then tried to greet them with a "Happy New Year"--still just radio silence and stares. I thought about leaving the store right then and there.The male sales associate tried to begin helping us, but acted as if he was unfamiliar with the promotions (which are advertised on the T Mobile website) and tried to make it seem like we were stupid. All while the other associate was giggling on her phone. When we informed the associate we purchased our phone at another T-Mobile he lost complete interest in trying to assist us.The environment was so unprofessional and uncomfortable that my father and I decided leave the store altogether. I usually don't go out of my way to leave bad reviews, but the associates working this particular Sunday left me no choice, and I'd hate for any customer to experience what we just did.
S. Michael Stewart: Came in on a Sunday because a phone number had failed to transfer over from Verizon the previous day. The two people working the store could not care less. The one played on her phone most of the time. The other one who worked with me had an attitude problem. When I told him what my problem was, he said all I needed was the transfer pin. So I got it for him. Then he got upset because he didn't know it was a Sprint plan and not a T-mobile plan (despite being told multiple times). Then he got upset I didn't have the account number (this line was transferred from another account) and had to wait for me to look it up. He complained on the phone to T-mobile that it was all my fault this wasn't going well. Gave up after an hour and left. Looks like in the other reviews you're better to wait until the middle of the week for staff that actually cares.
Denise Webster: Chyan was very helpful and patient in helping me port my number and get set up!Thank you.PS i hope I spelled your name correctly 😊
Alice Williams: The people were great. But it was a long wait. Was there 3 hours. They had only two clerks.
joan robinson: Customer Service was outstanding. Thank you Shaquan. You were of tremendous help. Your patience and knowledge were extremely appreciated.
Deidre Sinclair: AMAZING CUSTOMER SERVICE! EXTREMELY SATISFIED.
Jerry Li: FRAUDULENT ALARMT!!! If you shop here watch out your wallet. I got added a insurance protection plan without being told and the next month I got billed for insurance to protect my phone. Mr. Travis, do you even pay $34 per month to protect your life? If not please do not trick your customer by adding insurance plan for their phone before asking.
Christian: Great customer experience!
Martin Gradek: Erik was patient and helpful as we transferred data from an old phone. I highly recommend this store for their customer service.
Merv Hartso: Shaquan was EXTREMELY helpful ..very knowledgeable and helped my purchase exactly what I wanted ..I will def be back ..great location
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7. T-Mobile - Raleigh
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· 98 reviews
4721 Atlantic Ave Ste 112a, Raleigh, NC 27604, United States
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Kithunga Nyags: Holy smokes waited for 30 minutes. Only one employee. Very disappointed! Tmobile do better!!!
Kristopher Concepcion: Took forever.Need more staff
Sokolov Alexey: Well, “we cannot help you because the system is down ”I have hard times to pay to this “top operator”Definitely I would consider to switch to another service provider
A. Cartaya: Terrible customer service, the only person in the store is a rude person with no intention of solving customer requests, besides yelling and being disrespectful, so we decided to go to another store.
Lizzy Lsreal: Thank you Joshua and Nelly(hope I got it right) for helping me out today. I really appreciate it. You guys rock!!!
Silverio Ortiz jimenez: La señorita muy amable
Sonia Matute: Pésimo servicio
Deliah Holloway: Very helpful and knowledgeable. Will go back. Thank you for the great customer service.
Bennett Craven: Lexi’s knowledge and patience made my experience a great one!
Bertoni Rodriguez: Muy buena atencion
Lucia Gomez: Giving the staff 5 stars!!! 3 stars to customer care over the phone(nothing new). Jaquan and Fatima were really helpful and very patient. Jaquan was on the phone with Customer care for hours helping me with my issue, had to call 4 different times and spoke to 4 different people because Sprint/T-mobile customer care over the phone was not helpful at all!! Y'all need new staff over the phone !!! Nobody has the time to be on customer care for 3+ hours!!! I was very unsatisfied to find out after almost 4 hrs that they could not help me with my carrier/signal issue. Dont even waist your time, just switch carrier. Shouts to Jaquan and Fatima though for making it easier. Yall deserve a raise!!
Sharon Pulliam: My son and I went to the store this morning to get our new phones we ordered online set up. Jaquan M. worked with us to do so. He was professional and patient as he went through the process and explained what he was doing. I appreciate the excellent customer service we received at Store 2QSM.
Miss Miss: Hello. Went in last night, to see if they had any deals. This nice gentleman, Jaquan assisted me. The plan was going to see about the deals, then come back. Jaquan was a good help. My daughter wanted the IPhone. He made it happen. I was asking a lot of questions, he answered them. I don't know anything about an IPhone. He explained the basic, and I thank him for it. He is so patient.He provided me with very good customer service. He was very clear with the instructions and patient to set up a new phone for my daughter. Definitely a very pleasant experience at this store location.Ask for Jaquan, if u visit this store...
jamilia battle: Jaquan was very pleasant and very helpful with upgrading my phone.
Daris Davis: Our visit today was awesome. Agent Jaquan provided us with very good customer service. He was very clear with the instructions and patient to set up a new phone for my mom. Definitely a very pleasant experience at this store location. 100% recommended. Whenever you visit this location get Jaquan set up your service (good customer care and kind) 🙂
kris nelson: Jaquan was very helpful and a pleasure working with us he was polite and had a good vibe he deserves a raise or at least employee of the month
Ruby Marie: Jaquan is awesome! Knowledgeable and super sweet. I will recommend to everyone!!!
Matthew: Came here just to get my sim card checked out and the man working there wasn’t professional at all with the way he was handling customer service with myself. He is the tall man with dreads. I don’t like to mention names and I didn’t care to ask but I was in here for a total of 1 maybe 2 minutes and it was poor customer service from the beginning. I just ended up walking out
Money Wright: I dropped my phone in West Virginia while traveling. Got to this store in raleigh NC and Kevin L. Had the best customer service and was very knowledgeable about their products and service. He definitely needs a raise or promotion. Thanks Kevin
Rob McCallum: Went in and didn’t have one iPhone in stock!
Brian Ross: Customer Service today was best ever recieved much appreciated
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8. T-Mobile - Raleigh
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· 63 reviews
6812 Glenwood Ave Ste 200, Raleigh, NC 27612
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9. T-Mobile - Raleigh
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· 98 reviews
7880 Alexander Promenade Pl Ste 115, Raleigh, NC 27617
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10. T-Mobile - Raleigh
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· 11 reviews
5911 Poyner Village Pkwy #101, Raleigh, NC 27616
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Amanda Hensley: Rarely was very helpful in explaining everything to my hubby and answered my questions as well.
Deenna RCS (MOTM): Wow! I called this store for the very first time today and I can't wait til I can stop by in person. Thank you John, you were simply outstanding and amazing. 👏From now on, whenever me or my family need to upgrade, we are only going to upgrade at your location. The way you spoke on the phone, so polite and kind, is the reason why. Thank you so much for the excellent customer service over the phoneSteven you have a great positive attitude and it shows.
christopher walton: Store manager John Jones and sales rep Justin Pulley gave excellent customer service and very knowledgeable I would recommend that if you are looking for a phone that you swing by the store and ask for either one of the gentleman I have listed above and they will get you together on whatever issues your experiencing. Thank you guys again
juan castrejon: Waited for more then an hour. Seems like they don't care for costumes.
Kithunga Nyags: Very professional customer service. Would highly recommend them.
Esther Lee: A huge, huge, HUGE shout-out to Ilan for the most thorough, patient, kind, and helpful service yesterday!I needed help purchasing an affordable plan/phone for my non-English speaking grandmother and Ilan was quick to contextualize and meet our needs in a dignifying manner. It meant a lot to be in a culturally inclusive space thanks to Ilan’s care.Unfortunately Verizon was having technical issues on their end while we were trying to transfer the old number, but Ilan was patient to advocate for us to the very end.We also got to meet the store manager John and was blown away by his warm welcome, joyfulness, and intentionality to find customers the best deals.T-mobile, please take care of Ilan and John! We’ll be sure to come back!
Maya Davis: This store was my saving grace after a horrible encounter with another local T-Mobile store. Martez was extremely helpful and patient. Martez made sure everything was on my new phone prior to deleting the information on my old phone. Martez made sure that before we left our watches were paired and our E-Sim’s were correct. Everyone in the store was compassionate, patient, and diligent with their work. I’m so appreciative of this store— especially after an encounter at another store that left a bad taste in my mouth.
Wood Chaman: El representante latino es demasiado pedante, no aporta ayuda o facilidad para uno.
Winter: Poor Customer Service. I was in the store waiting for 15mins & didn't even get a hi, hey, hello, sorry we'll be right with you or anything. Just Terrible. It's not like they were crowded at all.
Charles Green: Had the best experience ever at a cell phone store. Stamperiod staff is very very friendly and so knowledgeable.. I would recommend this spot to anyone looking to upgrade their cell phone services that are still with T-Mobile peryou can't go wrong going there. The manager is one of the best that I've ever met sale staff barnun hands down top 2 out of any stores that I've been to.
Fiore Griotti: Excelente servicio muy amables!!!! Gracias!!!
Peggy Robinson: Just looking.
K. Farmer: Rafael is awesome. Very patient and personable. :)
MustangMagie: Wonderful staff. So willing to do what's necessary to make you happy! Will definitely be my brick & mortar go to store from now on!
Keyser Bowles: You can’t even get them to answer the phone at their too busy!
Molly Urquhart: 10 stars to John Jones at T-Mobile who can teach us all a lesson in kindness, calmness, and patience. This was evident from the first minutes with him, as well as his expertise in cell phone snafus. After 9 nightmarish days of no service from Republic Wireless, including 5+ hours on phone, with empty promises, we went to T-Mobile's store at Poyner Village Pkway in Raleigh, NC. Within 30 minutes, John had us set up with T-Mobile, at monthly rates $12.00 less than Republic's. Husband and I walked in the store frustrated, but gentle John instantly soothed our rattled nerves, left us walking out with smiles. What we noticed also, while he was helping us, making numerous calls to get us activated, was his cheery welcome to customers who came in after us, and needed to wait for another representative. Whatever his compensation is, T-Mobile should quadruple it.
Sheng H: Great customer service!
Chad Oakley: Amazing customer service. Went in today to migrate from sprint to T mobile and the guy helping us quickly got us switched over and updated our plan!! Thank you for the great service!!
Laura R: This store's hours say they open at 11 on Sunday as does the sign on their store front. However they won't open at 11. Today employees showed up at 11:18 am interacted with people who were waiting outside but didn't open their doors until 44 minutes later. Unacceptable. If hours have changed they can update their signage and information online. This also can't be blamed on COVID.
Ryan S: Wonderful service, everyone on the staff was super nice, and very informative!
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11. T-Mobile - Cary
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· 102 reviews
8204 Tryon Woods Dr Ste 119, Cary, NC 27518
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12. Metro by T-Mobile - Raleigh
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· 41 reviews
1620 Martin Luther King Jr Blvd, Raleigh, NC 27610
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13. T-Mobile - Wake Forest
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· 142 reviews
1905 S Main St Ste 102, Wake Forest, NC 27587
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14. Metro by T-Mobile - Raleigh
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· 93 reviews
6574 Glenwood Ave, Raleigh, NC 27612
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15. Metro by T-Mobile - Raleigh
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· 28 reviews
4554 Capital Blvd, Raleigh, NC 27604
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16. Metro by T-Mobile - Raleigh
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· 28 reviews
3110 New Bern Ave Ste 120, Raleigh, NC 27610
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17. T-Mobile - Knightdale
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· 58 reviews
6727 Knightdale Blvd Ste D, Knightdale, NC 27545
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18. T-Mobile - Wake Forest
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· 49 reviews
12610 Capital Blvd Ste 100, Wake Forest, NC 27587
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