Mejores Alquiler Furgonetas Carga Raleigh Cerca De Mi, Abren Hoy

David Forrest: With all the negative reviews, I had hesitation about renting from this location. That said I took the chance, and I’m glad I did! The people were very nice, there was no issue with miss quoting rates or anything like that as referenced in some of the other reviews, and they pick up and drop off process was painless. I could not ask for a better experience and, due to having multiple properties that I own, I would likely be renting vans and trailers again!

Haley Finn: Paid for a dolly and it was not available. Check engine oil light was on the entire time, so it would not let me see the mileage. Van REEKED TERRIBLY of cigarettes. Lots of scuff marks already existing on vehicle. TERRIBLE customer service. The 2 employees working did not look up from their phones when I Came in until I cleared my throat and they acted as if I was bothering them. Absolute worst service and will never return.

Mia Grace Chapman: Someone stole my wallet, and took out a U-Haul. (This was reported to police and they have been arrested)The manager at the store didn't check my photo ID or the picture on my debit card that the scammer used, and now U-Haul is SUING me! This store is refusing to help me and the manager is extremely defensive and unprofessional, hung up on me 3x and refused to give me her name when she is the one who did not check photo ID and made the stolen vehicle claim.

Siena: The manger here rodnai drew is super unprofessional & rude I would never come back this Uhual again worst customer service ever!!!!!!!!!

Madeline Hunter: We love the new Manager Erica she was very nice I had a great customer service she help me with my storage unit, she didn’t give me any attitude or wasn’t rude like the other manger normally is. Thank you finally for a Great experience At Uhual

Trevor Huffman: Great experience for me at 9:30 am! I imagine with all the kids and colleges this place gets rocking! Be early!

Whitney Hinton: The manager Rodnai Drew was so helpful and provided great service.

Daniel Madding: My son accidently left a tie in the cab of the truck I rented and when I called and asked if they found it, they said they didn't find it. More like they didn't look or care.

Sofia: Friendly but overworked and underpaid. U-Haul is a horrible company. Avoid at all costs!! Use another service if you can. They leave the storefront employees with no answers for customers and out to dry.

Wyatt Bone: I second with the lady above says about the propane. Due to her review I went to the one outside the beltline, and they didn't have anyone qualified to fill the tanks there. There was a customer loading up a tank ahead of me. He explained that he had already been to the one downtown and reported there was a leak in their system. He also reported there was no one qualified to fill a tank at the outside beltline location. Complete fail.Weak sauce.

Jim Fischetti: Worst treatment ever, paid 30 days in advance, they switch locations and then still don't have a truck and it is MY fault, no trucks but plenty of excuses

B. E.: I came in with four propane tanks. The guy behind the counter said he doesn’t refill propane tanks in the rain. Asked why not.... He say, “safety, due to static friction.” The only believable explanation is laziness. If you’re looking for a good customer service experience, you should avoid the store.

Steve King: My experience with this store was excellent. I needed to rent an enclosed 6x12 trailer and thought I reserved one on the website. By mistake, I had selected a 'utility' (open) trailer and not the enclosed one.None was available, but Ms. Rodnai Drew went out of her way to get parts needed to get an out-of-service trailer working, so that I had a trailer to rent, without having to scramble and find another trailer at a different location. Many thanks!

Samantha Warren: Most ridiculous mobile check out process. Went inside for help and the customer service was horrible.

Joseph Copeland: Great customer service!

Yohance Gill: They are rude and the most unprofessional people I have ever dealt with. We had DENIAL of a reservation that was made. Then was asked for another reservation, then was told "I don't know when it will be available" multiple times in a row. When finally given one, it already was occupied with someone else's stuff!!!! After moving everything out, the moving truck did not have enough room to carry everything. We requested a vehicle, they told me "none were available, they're reserved". When asked when the next reservation will be available, they repeated that they do not know. They flat out refused to let us rent a vehicle. There we're multiple vehicles on the lot. There were so many more issues. DO NOT USE THIS UHAUL!!!!!

Md Nazmul Hasan Bhuyan: The lady over there asked me to leave the key in the truck to let her check me out at a later time and she promised me to provide return confirmation via email by the day end. I did not receive any email and visited the store again the next day to get an update. She started claiming that I did not leave the key in the truck and, thus, she could not check me out. She also asked me to pay for the key if I do not have it. Even though I repeatedly told her that I left the key in the truck, she was not ready to accept it. I then retrieved the key right from the same truck. She then check me out without any sign of remorse or a simple "Sorry".

magical asian (Gimmedachocs.): Pro:, reasonable price. The employee named Justice is great.Con: one female employee was incredible rude and discriminatory. Sent a complaint but never heard back. Well, they did call back but with a private number. Who the hell picks up a phone call from private number??

Elizabeth Stewart: Wow, had a terrible experience here yesterday. Tried to refill a propane tank. Went inside and waited for about 10 mins, with my 3 yr old. Was told that someone would be out to fill it. Went outside, finally saw a different employee after another 10 mins. She told me to get someone else, who told me she couldn’t do it bc she was ‘in training and didn’t know how’…. Went back to only employee who seemed to know anything. They told other employee to get a certain person and tell them I need propane…. Finally, that employee came out and said there was a hole in the propane line and they couldn’t fill it….?? Oh, and I’d need to drive to the next closest Uhaul to fill it. Total waste of time, with my 3 yr old to keep entertained the whole tome. Avoid this place at all costs.

Elaina Espinosa: GO TO PUBLIC STORAGE.Moving is already stressful , and this location has made it 1000x times worse. I work remotely and decided to work abroad for a couple of months. I got a storage unit here as a one month free was offered. I return and try and enter my storage unit for the first time… and the key does not even enter the lock. I go to the front to ask for assistance and they told me that this sometimes happens and I’ll have to get a lock smith. There is nothing they can do… I HAD TO PY FOR A LOCKSMITH FOR A KEY AND LOCK THEY PROVIDED. The manager here is unprofessional and downright useless. Save your money, time, and headaches.

Raven Boone: Was approved for a down payment then when I called again to confirm my appointment, they told me it was actually a much higher down payment then what was previously promised. Very crooked service, do not go here!!!

Shay Williams: Amazing service! I’m a very consistent customer and they always aim to please !!!

Sarah Tharrington: Josh and Jorge were great, they really took care of me.

Carolyn Sampson: My experience using this location and with staff interaction was GREAT!

Mariss: I had a wonderful experience at the Glenwood Avenue location. 5 stars across the board. After experiencing a fender bender here in the great south with wildlife amongst us, AAA Insurance scheduled me for a Priority Pass Appointment on a Monday morning. I was initially scheduled for a pick up from John's collision office but the owner knew how busy enterprise was and decided to drive me and another customer over. Susan assisted me and reviewed what models were in stock. I initially requested a Nissan Sentra or Dodge Charger Sedan. I also confirmed with her that I wanted to stay within my policy's daily allowance. She showed me a 2023 Mazda CX5. I found the vehicle too large for my needs and asked to see other options. I decided on a electric blue 2021 Ford EcosportCompact SUV. I love a fuel efficient vehicle, so this was perfect for my needs. The car smelled new, did not have cigarette odor and the entire was spotless. I enjoyed the keyless entry, Automatic engine shut off, cap free gas tank, comfortable stain free seats, amazing fuel economy where $30 fills up the tank. The collision shop originally promised the repair would be only a few days but I had the car for over a week's time. I am not a fan of FORD but I really enjoyed my EcoSport. When it came time to return the vehicle Josh was wonderful and assisted me with the return. Caesar drove me back over to John's Collision and I was on the road again.The customer service at Enterprise is unmatched. I will definitely return for my rental car needs. Prices are affordable and the selection of vehicles was spot on for me.

Bryan Tomlinson (BTDesigns): Great location and staff

Bryan Tomlinson “DigitalB”: Great selection of vehicles

Herbert Parks: Excelente experiencia con el equipo aquí en la ubicación de 9009 Glenwood Rd. ¡Siempre me cuidan! Definitivamente recomiendo esta ubicación!!!

Brandy Stewart: No creo que este coche deba ser de alquiler. Hay una luz de advertencia que parpadea constantemente y emite un pitido de que la puerta del conductor está abierta aunque no lo esté. El coche huele como si alguien hubiera fumado dentro. Era este auto o uno con manchas visibles en los asientos. Es simplemente asqueroso, pero necesitábamos un automóvil de inmediato.Actualización: esta ubicación tiene un buen servicio al cliente y corrigió la situación.

Meditative Citrus: Excelente servicio, gracias!

airplane pilot 4000 ryan the pilot: Contestan el teléfono y lo cuelgan. Terrible servicio al cliente, ve a otro lado por favor.

Sherry R: Personal amable y servicial. Me hizo entrar y salir y en mi camino.

Zaid Sammour: malos serviciosautos rotosLos empleados no saben cómo tratar con el cliente.No le aconsejo a nadie que vaya a este lugar porque tienen el peor servicio y autos del mundo.

Ade OpOire: Un representante me llamó y me dijo que me financiaría con 1000 de pago inicial si venía de otro condado. Alquilé un automóvil para encontrarme con el representante a la mañana siguiente y no se presentó. Luego me dijeron que necesitaba un depósito más alto. .La peor experiencia de mi vida.

J W: NO confíe en esta ubicación si tiene que estar en algún lugar a tiempo. Tenía una reserva por 2 semanas. Llamaron para confirmar la tarde anterior. Me llevan al lugar solo para descubrir que no tienen autos. Literalmente varado en el lote de Enterprise.

Marsha Lee: I Rent from Enterprise almost all the time the service is great. If you have a problem with any of their vehicles, they will accommodate you with no problem. The staff is customer friendly and polite.

Lucinda Sharpe: First time renting a car. All the staff is very polite, professional, and patience. They took time to explain a concern I had. Kendra picked me up from the collision facility,and made sure I was pleased with my renter. Definitely recommend this location. Thank you All for what you do. Respectfully, Mrs. Sharpe

vince “vincenzo”: I cannot express my disdain for this location enough. I’ve rented from numerous locations dozens of times with no issues but for whatever reason this location decided to be predatory with how they handled my rentals. Due to my work I require a rental car that is covered by my company. For my protection I video record each rental inspection.Upon returning the vehicle, Enterprise tried to charge me for a cigarette smell and dirty vehicle. Thankfully I had evidence this was not the case and that this issue was on them. They tried to push the issue and were proven wrong.Another time they attempted to charge me for a ding on the vehicle that was already there when I rented and the paperwork proved them wrong. Maybe this is why they have attempted to push their insurance when I rent. After these interactions I have decided that I am much safer and much more welcome at the Apex location or any other location.As a customer who used to rent weekly from Enterprise, the experience at this location made me use other rental services

Dom: Helpful with extending my rental and great service

Juber Souza: Very good service!

Saim Akyaz: Grant was able to rectify the problem and solve the issues at hand, when I feel he really didn’t have to! Very satisfied with this Enterprise location! Highly recommended! Grant & Kris are definitely an asset to Enterprise! Thanks Guys!!!!(Traducido por Google

Brian Amerson: Mi agente fue muy paciente, comprensivo y minucioso cuando me registré para obtener el automóvil. Tuve la suerte de conseguir el mismo agente cuando devolví el coche. ella era genial

Vivian Beal: El gerente de la sucursal, Antonio Echols, fue absolutamente el mejor. Tenía un servicio al cliente impecable y se aseguró de que mi experiencia de alquiler fuera excelente.

DANA MORGAN: Alonzo, fue increíble, mi única queja es que las ventanas no estaban limpias, también encontré lo que parecían cheetos calientes en llamas en el vehículo.

Christina King: He llamado las últimas semanas y Sierra ha respondido. No han tenido un automóvil disponible y ella me dijo 3 veces diferentes que me llamaría con una actualización más tarde ese día, no lo hizo. Puede reservar en línea, pero cuando llamé no tenían nada. Es a través de mi seguro, no sé si por eso o no. Mi experiencia con Sierra ha sido pésima, aparte de no poder conseguir un auto, lo cual entiendo no es culpa de aquí si fuera cierto. Colgaría si ella contesta y encontraría una ubicación diferente. Knightdale está mucho más orientado al servicio de atención al cliente si no quieres tratar con personas groseras que solo quieren que dejes de hablar por teléfono.

Jéan T: Utilicé una empresa tanto para el trabajo como para viajes privados y siempre me han tratado bien.

Jim Reed: El personal fue excelente: Chris, ¡eres increíble! Pero el camión tenía mal olor corporal y tuve que usar mucho Frebreeze, como la mitad de la lata para sacarlo del aire acondicionado, también hacía mucho calor, así que tuve que usar el aire acondicionado. Solo espero que se tomen un poco más de tiempo limpiando en el futuro. Esto también ha sido un problema en el pasado. Le doy 4 estrellas al personal, pero necesito limpiar mejor esos autos. Volver a AVIS Voy...

kev barre: the person who helped me was great. it was a great experience. i believe her name was Christy. i would definitely go back.

John: Very smooth pick up and drop off. Great customer service.

Erin Bohner: Very helpful with both pickup and delivery. Did an excellent job!

whiteg74: It was ok. There is one particular black young lady who works the front counter no matter what time I come in her demeanor, her character and personality is totally unprofessional and extremely rude. She definitely do not need to be working in the hospitality field with her attitude. When you ask her for her name its an attitude. (All I know is she was tall and heavyset with a very nasty attitude) And don't worry, I am black guy myself. I approve this message. Overall, everyone else was decent.

Scott Goodman: Overall experience was a good one. Staff was friendly and helpful. The one issue I have is I returned the rental car a week ago without any issues and I still don’t have my deposit back.

Jeremiah Ward: Deija was great. She was very professional and went above and beyond to make sure all my needs were met! Thank you D!

Ami Bright Barrios: I went to this location with a reservation from my insurance company. I received an email in the morning to start the check in process and one saying they would call me within an hour. I did not receive a call from them. I showed up before close of business. I was informed they had no inventory. The representative did not apologize for not being able to accommodate the request- she did not even make eye contact. She simply stated that the insurance did not send over the date when I needed the car. I retorted that was odd, because the car is not safe to drive, they had to tow it and the insurance sent it to a body shop. I told her that did sound right and also said had they called me this morning like they were supposed to this could have been rectified. She provided me with the numbers of 2 other locations & said she could not help & call around to find me a vehicle. It was my responsibility. I expressed frustration and stated this was poor customer service- 1st they didn’t call, 2nd they claimed it was a problem with the insurance, 3rd they couldn’t accommodate me until Friday and were unwilling to help me find a location with a car, & had they called I could have been working on this all day. As it was now, it was an hour before closing - if people had inventory I was likely to be in the same situation and pressed for time. I wanted to speak to the manager- she was the manager. I said well- what’s your bosses name- I want to make a complaint. She refused to provide me with the number for her manager. She argued that they had tried to call but the line was busy- I retorted- it’s a cell phone ma’-am there’s no ringing busy and I have no missed calls or messages. I called the other two places she gave me there at the counter- because they have no other tables or chairs & I had no where to go. When those 2 also had anything I asked her for other locations. She refused to provide me with the numbers- stating it was the week before the 4th of July and no one was going to have anything & my expectation was unreasonable. Again, during this conversation she did not make eye contact- she was typing on her computer. Her affect was that she was completely disengaged from the conversation and I empathetic. She told me to have a nice a day as I walked out. I turned and told her she needed to return to customer service training. That when you are unable to provide a service & someone is clearly frustrated you don’t say have a nice day- you say I’m sorry we weren’t able to help you this time. Or that there was a miscommunication (according to her there was between them and the insurance), or I hope your day gets better. But have a nice day is the last thing a person wants to hear in a situation where your company is not willing to help find a resolution or provide a service. I turned to leave and what does she say again- have a nice day! I turned and said “again with the (insert exploitive) have a nice day- just say bye or nothing.” I complained to my insurance company- who spoke with the manager- they refused to provide me service. I did nothing. I did not yell, I did not curse at her, I simply called her on inconsistencies & poor customer services. But apparently you cannot confront someone or expect better customer service from a company because you will be labeled as difficult, rude and confrontational. I called a few more enterprises- the one at RDU is awesome and has great customer service. The one at State st in Raleigh as well. The others, were not rude- just tones of the calls left a lot to be desired and weren’t as helpful. I don’t think that’s enough to save me as a customer for enterprise though. Use this location as long as you don’t mind people not making eye contact with you during your interaction, multitasking during your conversation, providing you with sub par help when their communication systems break down. Their infrastructure doesn’t allow them to see others inventory, & the employees are too busy to help you find a vehicle if they don’t have it- because it’s simply not their problem.

Lisa Williams: Customer service was excellent check in and check out. Shuttle service was excellent. Online reservation was good. Car was good no issues. Recommend enterprise car rental

Carlos Mario Ochoa: Great place to rent car , I have used enterprise rental National , International and local always the same great customer experience, excellent, highly recommended.

Meredith Jarrett: Chris was great ! Even though had an issue with the rental she made everything right.

Tonia Richburg: Best top notch service around

michael anderson: Horrible experience. Booked on line and selected a mid-sized SUV. AFTER WALKING to the location, they claim the only thing available were luxury sedans and SUVs and you can't use a debit card only credit card.They claim it is Enterprises policy which they could not show me in writting. Have rented from them before with NO ISSUES. However the crew working Saturday 6/24/2023 were awful and did even attempt to help find a solution or even offer an upgrade.

Cherry Tyler: They were very helpful with me renting a car there and very friendly, I would recommend you to rent a car from them.

S Walker-Wiggins: el baño no estaba limpio

Rhonda Davis: Todos fueron geniales desde el comienzo con Paul para confirmar la disponibilidad y reservar el camión por teléfono, tanto la ayuda del mostrador del caballero durante la recogida como la ayuda de Destiny durante mi llamada de seguimiento al día siguiente. A pesar de que los clientes se apresuraron cuando llegué con cuatro clientes caminando delante de mí, los dos caballeros lo manejaron bien lo mejor que pudieron. La espera fue más de dos de las indecisiones de los clientes en el mostrador. En general, excelente personal y servicio al cliente.

Joan gakuo: Nadie se comunicó conmigo por la pérdida de la llave de mi casa. Han pasado 2 días. Fui a la tienda y se comunicaron con MA y no lo hicieron y esa era la única llave de mi casa. Tuve que romper la puerta. No recomiendo U-haul.

Paige Barefoot: ¡Jonathan es el mejor! ¡Ayudó a resolver nuestro problema con una gran actitud!

Redd Smith: Todo el personal es muy agradable y amistoso, hicieron todo lo posible para ayudarnos a ajustar nuestros planes que cambiaban rápidamente durante una mudanza caótica. El gerente fue muy comprensivo cuando me di cuenta de que no podía conducir el camión que reservamos y trabajó con nosotros para resolver el problema de manera justa.

Kyle Doughty: Excelente servicio. Las dos damas y el gerente son geniales. Felicitaciones adicionales al gerente por su ayuda.

John G: $200 por un camión local de caja de 10 pies por un día. El lado del camión dice $ 20 lol

Big Ant: ¡¡¡¡Basura!!!! Toda una hora de espera en la cola solo para una devolución. ¡¡¡¡Increíble!!!! Además, el tipo allí fue súper grosero y se mueve muy lento y nunca más volvió a este lugar.

Adam Adoom: Somos cinco clientes esperando adentro y el tipo está afuera. No le importa quién está dentro del negocio

Tewanda Mg: 11/2 para obtener una reserva de camión a las 5 pm 6:30 recibe un camión sin gasolina y un horrible servicio al cliente del gerente general Johnathan hasta el final.../ ¡U-Haul necesita capacitación para todo el personal!

Ruben Olivares: He estado aquí por más de una hora esperando propano... el de capital blvd mear espero que digan que no tienen una persona certificada para usar propano... un domingo. He estado aquí desde las 10:35 a. m., no son las 11:47 a. m.

Seniorheff Heff: Conseguir enganche en furgoneta de trabajo. Excelente personal y precio!

L: Mi esposo y yo tuvimos una gran experiencia con el servicio al cliente de Daniel. Es súper atento y amable. Difícilmente recomendamos esta ubicación de U-Haul.

S Alex: Fui hoy a comprar suministros de mudanza. Dallas fue extremadamente cortés, me saludó tan pronto como entré. Respondió a todas mis preguntas y sin dudarlo reunió todas mis cajas y las llevó a mi vehículo por mí. Realmente aprecié esto. Gran servicio al cliente. ¡Gracias!

Dashun Moore: Terrible servicio. La joven estaba allí sola ayudando a otros 5 invitados. Ella NO TENÍA AYUDA sin mencionar que estaba tratando con invitados groseros al mismo tiempo. Fui a devolver mi camión y no había Internet, así que no pude recuperar mi dinero. Llamé antes de ir a recuperar mi dinero y aparentemente enviaron un cheque a mi dirección sin siquiera informarme de esa situación. ¡La comunicación es terrible!

Vicky Jenkins: We rented a U-haul trailer on February 27, 2021 and had a wonderful experience working with Arica and Jonathan. Receiving excellent customer service in the 21st century is a huge deal. I must say that Arica & Jonathan provided one of the best customer service experiences I have had. They provided timely professional service as their goal was to ensure we were able to handle our business at hand. Unknown to us, a fuse on our truck was out, but Arica and Jonathan worked well as a team to locate and fix the problem. We were grateful to God for their stellar work ethic.

Tylor McDaniel: I was helped by Arica and all I can say is Wow. This place helped me with everything. Every step was easy and she worked with me through all the paper work, the set up, and the return. This place is awesome. 10/10

Jerrell Parker: Arica was awesome and provided excellent customer service and accommodating. One of the best Uhaul rental experiences that I have had.

ben weaver: Super nice storage unit. Mary was very helpful. Would recommend!

Jenna Slawson: My hitch installation was a breeze. Rich, the owner, was super involved along the way. He was very intentional and positive with each customer.

Tyler Murphy: They didn't have the car I reserved when I showed up.

Julieta Mendez: Worst rental place to deal with car insurance or any kind of claim. They know very well how to rent a car but if anything goes wrong, they wash their hands of the problem. Customer service and each corporate department is equally incompetent.

Richard Harper: It is always a pleasure doing business with the true professionals at Enterprise.

Mishue Graves: Samaria’s McNair had excellent customer service-he was efficient and professional. He was also very very friendly and pleasant to work with- outstanding customer service

Billy Stevenson: It was great

Gerry R: We rented a 15 passenger van for a family reunion trip. The staff was excellent , the van performed well, and everyone was able to enjoy the trip and all the places we visited. A very nice experience.

Jordan Rugado: The staff is great and friendly. They gave me an option to downgrade to the vehicle of my choosing which I appreciate. Overall just really seemed like they CARE

David Knox: Excellent service

cynthia keith: Quick rental and Casar was really great

Leonardo Cicerone: All the staff there is very nice. I don’t know where they get these kids from but I’m happy to see young people with these attitudes.

Chris Morton: They were ready promptly at 8am, very polite and accommodating for our nonprofit group. The 15 passenger van was modern and clean inside and we were pleasantly surprised to see it had Apple car play. Will use this location again.

Keith Freeman: As always, the folks at Enterprise treated me very well. They make the process so easy.

Tristyn Card: The team is fantastic, thorough and truly believes in customer service. Highly recommend!

Brian: Great staff, excellent service! I was a little early for my pickup and they got my rental ready for me in just a few minutes. Thank you!

Roman Al Saikat: Easy processing, check in and check out. Convenient and can be dropped in anywhere in the US. But I don’t like their strategy to take multiple bookings for the same car. Last December, we booked a 15 seat passenger car and they confirmed us but when we went to pickup the car, there wasn’t any 15 seat or 7 seats car. They offered us 3 cars with 5 seats which was impossible because we didn’t have 3 drivers. They should take this matter seriously and only take the reservation when the cars are available

Seth Mauseth: In the last visit, they didn't have a car for me but these guys are great and I love doing business with them.

Tristan Walker: It was a great experience from top to bottom. Chris Flemmings was excellent and made everything easy. John Baker came out and make me feel at home. Perfect customer service from this branch.

JAY FLIPPEN: Great customer service was very pleased with everything

Kristen Solis: Reservations don'"t matter here. Beware. Reserved a van for 3 days. Came to pick it up and no available vans. They claimed they left a voicemail about the issue yesterdsy but they did not. How can you make a reservation for something then if its not really going to be available? My husband had to take the afternoon off to make the 1.5hr round-trip drive to the airport to get a van. Very poor service.

Mike Walston: Great service, sincere customer follow up from Dillon made it even more impressive. Nice to know some businesses still care !

Marty Kloosterman: I'm curious why the app is telling me to go to the gold board, that I'm checked in, but my name is nowhere to be found on the board? Now I'm standing in line with 25 other customers waiting on service (both Hertz and Dollar/Thrifty.)Also, upon being picked up at the airport, the driver decided it was a good idea to start driving before I had completely sat in my seat and I nearly broke my head on the pole on the edge of the seat.. I think it's worth suggesting that he/she confirm people are ready before they take off. It could have been really bad.After waiting for an hour in line with the other 25 customers they pull up my reservation and send me right out the door to my car because of course I was pre-checked in.

Christopher Wuelper: Customer Service at this location is horrendous, my wife was told to go wait in line outside for her vehicle to be pulled up which took 45 mins in the heat and humidity (no water provided), we had rented a standard size suv Hertz pulled up a Subaru Forester and told her that was her car which is not even close to a Standard size SUV, the gentlemen that pulled up the SUV unhelpful, zero instruction on how anything works, tried calling Hertz 800 number for assistance they outsource it and they are completely unhelpful and give off the attitude they could care less. Save yourself time and aggravation and go elsewhere.

Scott Blair: Slow service - waited 3 hours the first time I rented a car her. The other rental experiences were not a bad.I chalked it up to lack of employee resources and untrained employees.

Dana Frost: Friendly service with a sales rep that tries to twist policy to needlessly upsell. Not impressed.

Chris Krupp: Always very busy and shares with dollar. Cars can be hard to come by on peak hours. Hertz always takes care of me which is why I keep coming back. They could use more office staff.

Debra Birchfield: I prepaid for fuel and was told that if I returned it with a full tank, I would not be charged. Apparently, that was a lie. I returned it with a full tank. When I called their automated line. It said there is no refund for unused fuel. Lesson learned.

Green Eyes: Trash wants a $500 deposit and credit check to use your debit card!! Never again I'll book my rentals elsewhere. The whole process is terrible.I was confronted by a Black woman employee and ask if I had a problem with her helping me.. I said yes I don't want you helping me. I will reach out to corporate on this matter.I doubt if anything will be done on about this ghetto behavior I'm sure it's not the first time they confronted customers. ghetto beware. 👎🏼

Jackie Denning: Didn’t have car or car seats ready. Desk added extra insurance even though we declined it and then claimed they couldn’t take it off when we printed out their mistake. Van smells like an ashtray in the worst you club you visited in your early 20’s. Took almost an hour to get out of the parking lot because only one lane open to exit on a Saturday afternoon in July. Worst service I have experienced in a long time.

Lee Roy Sven Maves Silva.: So, 😞.

Hugh Bryce: Hertz staff excellent but dollar staff horrible service

Tom Belanger: They definitely do not have their act together regarding their process of getting cars to customers. Worst experience ever at a car rental company.

Michael Serres: Lines literally out the door!. I decided to pay a little extra and book with Hertz thinking I would avoid long lines and get prompt service - what a mistake!!

Muthineni Sridhar Rao: I rented my car today from this location, person directly added extra lost damage waivers of $34.99 per day, I asked them to remove and he did something and printed another paper and I was told done, my mistake I didn’t verify the contract before signing . Now after coming home after an hour I realized that contract is same paper printed again. I called the customer service and there is no way to remove. Avoid these cheaters, if not avoidable cross check the contract before signing, don’t believe on their words.

Shelley Edwards: Absolutely abysmal on the scale of efficiency, service, and delivery. After waiting in line for 45 minutes (the line was not long), I finally got the paperwork executed for my pre-arranged rental (what happened to the “Easy, fast pickup” gimmick?? Several of us in line had the same question). Then, we were all dismissed to the parking lot to “go pick whatever midsize SUV I wanted.” Well, there were no cars. None. For 30 mins, with zero staff around, I wandered about and stood around with the other customers piling up around the empty lanes. A car or two were pulled up by staff but, no—not these. These were not for pickup. It grew into an “every man for himself” scenario pretty quickly, when available cars did show up. Slim pickings. I was supposed to get a “Jeep Cherokee or comparable,” and ended up with a Nissan Rogue (NOT comparable) after 40 mins of growing desperation. The guy next to me was visibly angry I “snatched” up this vehicle, as other customers were, since there was ZERO customer support on the lot to facilitate pickups. The only staff were runners, and they definitely dropped the cars and ran, not wanting to get involved in helping anyone.Then, it took another half hour to get through the long exit line. One line was stopped forever—there was obviously an issue—but the staff’s response was to just not take any corrective action at all.Very little of this poor experience was attributed to the failure of any one individual. Some could have been quicker or taken initiative, but, overall, this comedy of errors represents a failure to manage this location properly. Not just manage it well; not even properly. It was utter dysfunction on every facet.Not ever using Hertz again. Sending this to corporate.

Sue Schiffmacher: Larga espera en un automóvil pre-pedido y prepago. Un solo agente para ayudar a muchos clientes.¡Dale un aumento!

Allison Pinkney: Demasiado caro, tarifa abusiva. y sus vehículos eléctricos apestan. No mantienen la carga y te hacen sentir que tienes que recargar constantemente, y limitan tu capacidad de viajar a más de 15-20 minutos de distancia. Tarda 2 horas en cargar el 20%. Quería visitar a un amigo en un área remota, pero no pude porque la estación de carga más cercana estaba a 30-40 millas de distancia y habría tenido que sentarse allí durante 5 horas para cargar el 50 % y luego, cuando llegué a la mitad del camino de regreso a mi ubicación original, he tenido que sentarme durante 5 horas nuevamente para hacer todo el camino de regreso

Ellen Timmers: Recogí un automóvil el día después de todas las graduaciones universitarias (5/15) y el equipo estaba ESTUPENDO, las esperas eran locas, los automóviles eran mínimos, etc. Independientemente, el personal de recepción fue muy amable, paciente y servicial. Estoy seguro de que estaban teniendo una pesadilla de un día, pero nunca lo hubieras adivinado por la positividad, la amabilidad y la amabilidad que recibí. ¡Un gran saludo al equipo que trabajó ese día!

Jennifer Williams: Tuve un retraso en el vuelo y me esperaron para recoger el alquiler.

Kolja Hanke: ¡¡¡Desastre total!!! Oro / reserva de 5 estrellas, no hay autos disponibles, al personal no le importa, filas muy largas para obtener autos ... ridículo

Lela Roze: Entrar y salir recogiendo y dejando el coche. El coche estaba limpio y conducía bien. La persona del mostrador también fue rápida y muy agradable.

Trevor Peters: Hice una reserva para alquilar un auto y me llamaron 3 horas antes de la hora de la reserva diciendo que no tenían un auto disponible para mí. La única solución que me dieron fue ofrecerme un todoterreno pero a un precio superior al que estaba reservado. Aparentemente, tienen vehículos disponibles, pero no respetarían mi tarifa original para un automóvil en su lote. Me dijo que llamara y encontrara un auto en otro lado. Sinceramente, no se puede conseguir un servicio de atención al cliente mucho peor que ese.

David Jr: Sin duda, la mejor ubicación para alquilar un automóvil en el condado de Wake. Muy útil. Muy amable. Los mejores precios. Absoluta experiencia maravillosa cada vez. Sigan con el buen trabajo. 😁👍

Kristopher Wilkins: La empresa en general no es una mala compañía. He tenido experiencias agradables con la mayoría de los lugares. Recomiendo encarecidamente a cualquiera en el área del triángulo que use la ubicación de RDU, pero específicamente en lo que respecta a esta ubicación en particular en el centro de Raleigh, Carolina del Norte. El servicio de atención al cliente es más que molesto. La joven Jasmine fue extremadamente grosera e irrespetuosa desde el momento en que entramos por la puerta. íbamos de camino a visitarnos a mi familia enferma y a mí, y mi esposa embarazada, que tenía una reserva previa reservada desde tres semanas antes, entró desde el momento en que comenzó la conversación, fue increíblemente irrespetuosa con mi esposa por cualquier motivo y siguió siendo lo que yo consideraría degradante por el resto de la conversación porque teníamos problemas con una tarjeta de crédito. cuando surgió una solución y llamamos al número que ella proporcionó para asegurarnos de que la empresa nos autorizara a ser conductores, nos enviaron un correo electrónico confirmando que estábamos autorizados y listos para recoger el vehículo y que verificamos que podíamos sacarlo del lote en ese momento. Luego dijo que no nos alquilaría el automóvil a pesar de que teníamos el correo electrónico de confirmación que indicaba que estábamos aprobados para el alquiler y que no había ninguna razón para que no pudiéramos recoger este alquiler. Estamos en el negocio del servicio al cliente como familia, y si alguno de mis empleados alguna vez actuó incluso en una décima parte de la forma en que esta joven ignorante, estas son las palabras más ligeras que usaría para referirme a esta señora. La despediría de inmediato. Una vez más, después de que confirmamos que éramos elegibles para recoger el vehículo, llegamos temprano para recoger la licencia de conducir de pago del vehículo y la oficina corporativa de la empresa le envió específicamente un correo electrónico diciéndole que podíamos recoger el vehículo. Ella me dijo que mi esposa embarazada y mis dos hijos, pero ella no nos alquilaría el vehículo para que podamos ir a ver a nuestro familiar enfermo.Luego nos comunicamos con RDU, manejamos hasta la ubicación de RDU y nos trataron muy bien. No tuvo que proporcionar ninguna de la información que estaba solicitando aparte de las identificaciones y el número de referencia que muestra nuestro itinerario y el nombre de un joven caballero. Devon fue extremadamente servicial e hizo un servicio excepcional. También dijo que no tenía un gerente. Siento que vale la pena mencionar esto porque cuando volví a entrar al edificio había un gerente parado justo al lado de ella. Tomé la decisión de salir por la puerta porque no merecían nuestro dinero en ese momento, y me negué y continuaré sin volver a usar sus servicios nunca más. Una vez más, esta es la ubicación de la empresa ubicada en el centro de Raleigh, que se indica arriba de esta revisión, no vaya aquí a menos que quiera que lo traten como basura. En mi opinión creo que es racista porque somos una familia mixta y siento que me discriminaron, tiene suerte de que tuvimos la paciencia de salir del edificio, porque con el nivel de falta de respeto que le dio a toda nuestra familia, ella merece mucho más que ser despedido. En lo que respecta a Rent-A-Car, una empresa va a la ubicación de RDU que tiene un excelente servicio y una gran selección, recomiendo encarecidamente que nunca use esta ubicación y rezo para que, si es su último recurso, no esté parado frente a un nombre de mujer. Jazmín.Al final del día, todo salió bien gracias a Devon en la ubicación de Hardy y ahora llevamos tres horas de retraso debido a que Jasmine pudo hacer un viaje para ir a ver a nuestro familiar enfermo y llevar a nuestros hijos en un vehículo cómodo.

Evan Kinney: Reservó un alquiler confirmado para una camioneta. Recibí una llamada por la mañana que en realidad no había camionetas disponibles en el lugar. Al devolverles la llamada, me dijeron que 1. el sitio web no refleja con precisión su disponibilidad, 2. una reserva confirmada no significa nada y 3. no tienen la capacidad de verificar otras ubicaciones cercanas de Enterprise para que un camión las vea. si pueden cumplir con su obligación.Luego me dijeron que esta ubicación en realidad no tiene *ningún* vehículo disponible para alquilar hoy. Y que tengo la misma probabilidad de estar en la misma situación al reservar otro alquiler en una ubicación cercana.

David Coolidge: Tenía una revisión de 5 estrellas aquí antes, no ahora, se presentó para el automóvil y le dijo, lo siento, no hay automóviles. ¿POR QUÉ el sitio web CONFIRMARÍA un automóvil y luego apareces y la persona dice, NO HAY AUTOMÓVILES - MUY MAL? PÉSIMO SERVICIO. ¿Qué esperan que hagas?

Will Cornejo: Bad services, te roban tu dinero, te engañan, sólo por ser latino me dieron un carro que estaba sucio y olía mal y me hicieron firmar y me robaron dinero!!!

Jerome Davis: that there was no car available, only a very large pickup truck or an SUV. I said "Okay, I'll take the SUV", to which the MANAGER responded "It's not clean, you'll have to wait." At that point I told her that she was providing terrible service, to which she replied "Then I won't rent you anything at all" and did not. When I called customer service (twice

C Velasco: Great service with downtown convenience

Jacob Jewell: Car smelled horribly of smoke and after two days the battery was fully dead. No lights left on and unresponsive to multiple types of battery jumpers kind of dead needing to be towed. Enterprise made the hassle of being rear ended exponentially worse. Could not be less happy with the rental experience.In rental cars consistently for work and have never had a negative experience with other rental companies.

Stephanie Mayer: I rented a mini van to go out of town for the holidays with my family. The staff was very courteous and Jasmine M., the branch manager, went the extra mile to ensure customer satisfaction. I recommend this location!

Cherry Misha: Jasmine and Hayden went above and beyond. Was not satisfied with previous rental. Jasmine immediately asked me to bring car back. Traded rental out with an even nicer car. They personally clean rental themselves. Definitely would recommend. If ever need a rental again WILL COME BACK TO THIS LOCATION. THEY BOTH ARE A BREATHE OF FRESH AIR!💕💕

ShyamPrasad V Atri: Never go to this enterprise rental. They accept reservation on Indian driving license and then when you go to rent a car they say policy has changed. If the policy changes few weeks ago it becomes basic responsibility of the business owner to inform the customers. This is so unprofessional they tell you when you go to collect the rental car. If you inform earlier plans can be changed atleast.

Reba M: It didn't start off as a 5 star experience, but Meghan quickly turned that around for me. I had requested a SUV, but ended up with a van. I told Meghan that I was not happy and she immediately began to make it right. I felt not only listened to, but I also felt that I was an important customer to Enterprise. Nice recovery.

Henry M. Lancaster II: Convenient downtown location. Friendly and attentive staff.

Scott Finley: **UPDATE** I wanted to share the results from Enterprise after they asked for the opportunity to address this negative experience outside of this public forum. I sent copies of my reservation number, my Platinum status and explained what happened. Jonathan B. (Enterprise Business Support Team member) responded by repeating their excuses and said he was letting the regional team know so they could improve their processes. I responded back asking for some sort of compensation my time wasted, aggravation incurred, overall feeling of being disrespected. Johnathan B. informed the branch that I was requesting compensation for this issue. Jasmine, (Enterprise Branch Manager) did call me the next day but I could not take the call. I called her back and she said there would be no compensation. NO COMPENSATION, NOTHING, NADDA ZIP ZILCH because I did not get a car. ?!?!? YOU DID NOT HAVE A CAR FOR ME TO GET!!! How messed up is that reasoning? I really thought I would be offered some sort of coupon to return so they could prove they do care about their customers, their reputation and take responsibility when they mess up and don't honor a reservation. NOPE, Enterprise, at least at this location, does not care. Jasmine won't honor reservations, and wont try to help a customer when they cause damage. I WILL NOT DO BUSINESS WITH THIS LOCATION EVER AGAIN and I recommend you don't either if you need a car when you reserve one.(ORIGIONAL REVIEW)**WARNING** DO NOT RESERVE A CAR HERE AND EXPECT THEM TO HONOR IT!!!!! Shame on me because this is the second time out of three attempts to rent a car from this location that that this has happened to me. I should have known. Their process is broken. The best the representative could do was to make me another reservation for the next day. That would not help me at all. I made this reservation weeks ago, it was accepted weeks ago and I needed the car so I could make an appointment that afternoon. She said that was the best she could do. She did not offer to call other locations to secure a car for me, call me a Lyft for a ride, nor would she offer any discount for a future rental. I wanted to give them zero stars but then this would not post. You as a company want to know how your service was? IT WAS TERRIBLE! learn to respect your customers, honor reservations that you accept and help them out when things don't go as planned.

Pam N: The price and convenient location cemented my choice of this Enterprise, which I booked online. The service and attention on site was exceptional. Meghan made it a seamless process which far exceeded my expectations! She was a delight to work. Shout out to Anthony for a spotless car and the ride back to my home.

Alfreda Wilson: they were awesome people and was very kind to help me

Justin Bednar: Terrible customer service. I was calling to inquire about a car after I was hit in an accident. I was put on hold for 25 minutes before being hung up on. If I could give 0 stars, I would.

Jon Klinger: They refused me a rental because I pressed them on their "policy" that I couldn't rent two cars, even though I had two reservations, from two separate insurance companies, for two separate dates.Fragile individuals with personal vendettas that cause not only their location, but the body shop (Coats Garage) to lose business.`

Alec Clevenger: Recently I rented a car for two days from the downtown Raleigh location. The rental and damage waiver were very affordable, and the pick-up and drop-off processes were quick and straightforward. They didn't have available the category of car I had reserved. But fortunately they did have some good options including something 'better' than what I had reserved but at the same rental rate, so all in all it wasn't a problem. The folks who helped me were very nice and knowledgeable, and the location is convenient for me. I'll be returning next time I want to rent a car. Thanks!

Moira: and told us to call customer service or the airport, neither of which answered their phones. We have to go down there to speak to the person about refunding our money since they are not answering either even thougg they just called us. Will update when we speak to them about a refund. DO NOT USE AVIS.(Traducido por Google

Bo Kim: Está bien experiencia.

C Reese: Hoy es 13 de mayo de 2023. Ubicación de Crabtree Mall. ¡La trabajadora negra NECESITA SER DESPEDIDA! NO HAY SERVICIO AL CLIENTE, NO HAY ASISTENCIA VALIOSA, MUY MAL ACTITUD. No me dio su nombre, ni el nombre de los supervisores. no me dio la información necesaria para el alquiler. Obtuve toda la información en mi teléfono haciendo su trabajo. Tuve que ir a otra tienda en el centro comercial para que me ayudaran. VERGÜENZA EN LA CONTRATACIÓN DE GERENTE. U sabía que el empleado NO ES PROFESIONAL O CALIFICADO PARA TRABAJAR CON EL PÚBLICO.

Mohammad Amin: Cinco horas de espera para arreglar el neumático y ninguna aprobación.

Kayla Landers: Después de algunos problemas con el automóvil, decidimos alquilar un automóvil por un día y medio de Avis, ya que era la opción más cercana que pudimos encontrar. Con un presupuesto ajustado encontramos el auto más barato que pudimos alquilar, que era un SUV por alrededor de $112 por día. Fuimos a alquilarlo y salió alrededor de $420 dólares. Bueno, las señoras que trabajaban en este lugar no se habían fijado en el momento adecuado para que devolviéramos el automóvil, así que tuve que llamar al servicio de atención al cliente, después de que me transfirieran varias veces, finalmente alguien consiguió que nos extendieran el tiempo y pregunté por qué era más de $ 400, y ella había mencionado que recibiría mi depósito de $200. Después de dos semanas, nunca vi mi depósito y llamé al servicio de atención al cliente hoy y ella no fue de ayuda en cuanto a por qué no recuperaría mi depósito, aparte de "Si le devolviéramos ese dinero, entonces nos lo debería". Esta fue la primera vez que alquilé un automóvil solo, además de Avis. Nunca volveré a Avis por el dolor de cabeza que ha causado, así como por el mal servicio al cliente que experimenté en el lugar y la segunda vez con el servicio al cliente.

Joshua Lebeda: Avoid at all cost, I had my company black list this location, I suggest you do the same.

Rebekah Poirier: DO NOT DO NOT DO NOT BOOK HERE! They have NO inventory and will not call you to tell you that until HOURS before your reservation! I reserved my rental a week ahead of time, confirmed the day before and then got a call 2 hours before I was supposed to pick up saying they don't have ANY CARS! They were completely unhelpful and couldn't find ANY cars available within a 50 mile radius! They told me "this happens all the time." They charged my card, so now I have to wait until they can refund me and in the meantime spend all day trying to find another rental agency that I can get a car today.

Trae Hinton “TH1NTON”: I will never rent from this location again. Dirty filthy rental car that had the oil and maintenance alerts on, balding tires, was given the wrong size vehicle outside of what I ordered. Avis if you read this DO BETTER!!!!

Michelle Allende: First off it's hard to find, no signs on how to get to it. Second they gave us a car with all balled tires, smelled of nasty smoke, yet it states no smoking and we were driving out of state. Then we had to go to the airport and trade with a different reliable available vehicle. The gas wasn't full on 1st vehicle, yet were told to return it full. After traveling over 8 hrs, stuck in traffic, received an attitude because we returned the vehicle several minutes before 6. This is not a way to get business at all.

Deiara Frye: They never have cars and the lady that works the afternoon or night shift is not helpful at all. She refuses to answer the phone or actually be helpful.the young lady that worked the day shift was helpful

E Smith: Its amazing these people are drawing a paycheck. I asked why the charge amount is different from the quote and she said "dis whyyy i hate people" HAHA Pay extra to avoid this location. You will come out ahead in the end.

Brittany Thomas: I hate Avis! I would personally give them 0 stars if I could. I learned my lesson the hard way many years ago, with them trying to charge for damages that weren't even on the car.Unfortunately, after warning my father, he rents a truck from this location at Crabtree. They come out to inspect the vehicle and tell him there would be a $450 charge to clean because there is white dog hair. Needless to say, we don't have a dog 🤦‍♀️. So in other words, they will screw with you too get extra money.

Baha Hamra: I got confirmation to pick up,no car. No notice. insane

Larry Evans: The manager Keisha was a great help! The car rental was also clean and ready to go. Like the other comments say, the place is hard to find. 👍

Khalid Ahmed: They charged me for an extra week and refused to refund me my money.2

DL Moore: *** Solo estoy dejando una reseña basada en lo que presencié con mi hermana que está alquilando un automóvil de Budget. NO necesito una respuesta de un representante aquí. ¡Gracias!***Acabo de leer algunas reseñas y son absolutamente correctas. En primer lugar, ¿por qué demonios un lugar de alquiler de autos estaría en un MALL? ¿¿¿Para qué??? ¿¿¿Para que??? Y luego, para colmo, NO hay señales en ningún lado. Buena suerte y que Dios se apresure a encontrarlo. Como se trata de una empresa de ALQUILER DE AUTOMÓVILES, pensaría que habría LETREROS en el EXTERIOR del edificio, justo donde ingresa. Condujimos por todo el estacionamiento del centro comercial durante unos 15 minutos antes de tener que caminar por Macys y luego lo encontramos.Ahora, diré que el servicio al cliente fue bueno una vez que entramos. Trabajadores muy amables. El representante de servicio al cliente al que llamamos es otra historia. Avance rápido hasta el automóvil... un Toyota Rav 4. No se había limpiado ni desoxidado. Tenía una señal de "mantenimiento necesario pronto" y "líquido limpiaparabrisas bajo". Tampoco anduvo fluido. ¡Y también tenía MOHO! No sé si el olor provenía de los clientes anteriores o de su comida, pero apestaba. Volvimos a decirles y uno de los trabajadores dijo que haría una "limpieza de 5 minutos". Bueno, el olor desapareció... durante unos 5 minutos, jajaja. Terminamos yendo a RDU Avis/Budget para cambiar el auto. Rapido y Facil. Si puede encontrar otro lugar de alquiler, hágalo. Tus nervios te lo agradecerán más tarde. ¡Paz y amor! ✌🏽❤

Monique C: Tuve una experiencia terrible en esta agencia ya que me cobraron de más por la gasolina por conducir más de 2 millas desde la estación de servicio. Konnan tiene un pésimo servicio al cliente y no está bien informado. Es muy insensible y no le importa ayudar al cliente. Su respuesta es llamar al servicio de atención al cliente, ya que no está interesado en investigar más el problema y prefiere cerrar el ticket de alquiler sin más investigación. Si pudiera darle a esta ubicación un cero, lo haría. ¡Creo que el puntaje de 2.6 dice mucho y desearía haber investigado más! NUNCA volveré a alquilar en este lugar NUNCA más. ¡Horrible experiencia!

Alexandria Knight: ¡Nunca volveré a alquilar en Avis! Hice una reserva en un lugar y recibí una llamada telefónica diciendo que no tenían más vehículos a pesar de que recibí un número de reserva. Sin embargo, me dijeron que mi reserva será transferida a otra ubicación. Llegué a la segunda ubicación y me dijeron que no había autos disponibles. Me dijeron que me pusiera en contacto con el servicio de atención al cliente por mi problema porque no pueden ayudar en la tienda. Me puse en contacto con el servicio de atención al cliente y me informaron que podía transferir mi reserva nuevamente a otro lugar, ¡pero hay una diferencia de precio de $ 300 que tendría que pagar! Por lo tanto, perdí dinero en un Uber, obtuve un servicio al cliente deficiente, me dijeron que viajara otros 25 minutos hasta la segunda ubicación con la posibilidad de que tenga el mismo problema. ¡Me aseguraré de no recomendar AVIS A NADIE!

Daniel McCall: No vayas a Avis en Raleigh. Terrible servicio. Largos tiempos de espera

Macy Green: Me dijeron que podía recoger un alquiler y descubrí que la ubicación estaba sobrevendida. Ambos agentes fueron MUY poco profesionales y esencialmente se rieron en mi cara en lugar de ayudar a resolver el problema. Muy decepcionado.

Colleen Noonan: El personal fue amable y cortés.

Blue Lotus: Excelentes precios por un depósito de $300 es demasiado

Valerie Bryan: El servicio fue excelente y la experiencia fue muy agradable.

Emmanuel.: Llegué 20 minutos antes de que cerraran, lo que entiendo. No quería ser uno de ellos, pero ella me dijo que fuera antes de las 6. Mientras estoy allí tratando de recibir mi pago, ella está resoplando y resoplando diciendo que llegará tarde, así que en gran medida, el servicio al cliente fue horrible. Le dije que esperara, déjame transferir dinero a mi cuenta, ella todavía procedió a deslizar la tarjeta y luego dice "oh, no puedes usar esta tarjeta de nuevo, etc., etc.". Primera experiencia horrible

Dennis Brown: Los representantes fueron excepcionalmente cooperativos y atractivos, particularmente Ranel. No dudaría en utilizar esta ubicación en el futuro.

Keturah Ballard: was extremely rude to me !!! I do not recommend this branch !!!!!! I reserved a car two days prior to of me picking up , I call the day before just to make sure the car was ready and she had no care in the world !!! I told her I had a priority pass she did not care and she hung up she should be ashamed of herself and reprimanded immediately(Traducido por Google

Pearly D Love: Advertencia ⚠️ no vayas aquí. Alquilé un coche por un día. El auto se descompuso en menos de seis horas de tenerlo. Estaba atrapado en la I95 en la oscuridad. Tuve que pagar un Lyft que costaba $80 para llegar a mi destino. Me reembolsaron pero yo quería el reembolso. Tuve que gastar mucho dinero extra para volver a Carolina del Norte porque ningún alquiler estaba haciendo viajes de ida. Ni siquiera ayudaron con eso. ¡NUNCA MÁS, Enterprise se está cayendo!

Mary Warren: Tienes que hacer cualquier pregunta que se te ocurra. De hecho, intentaron cobrarme mucho más. No le informarán sobre los cargos adicionales y los elementos adicionales necesarios, como su póliza de seguro. Me gustan porque son convenientes. Ojalá mejoraran sus precios iniciales. Oh, lo último, el agente dijo "pero es un SUV, ¿tienes un SUV?" Dulzura conduzco un auto de lujo! Uf el nervio

Zoe & Co Ministries: Estimada Empresa,Le escribo para informar un caso de discriminación que experimenté en la sucursal de Enterprise ubicada en 2911 Capital Blvd. en Raleigh NC. El incidente ocurrió el 06/03/2023, cuando visité la sucursal para alquilar un automóvil para uso comercial.La gerente de la sucursal, Kelsey, y su empleada, Emelea, me acusaron de ser grosero con ellos, lo cual era completamente falso. Solo pedí el nombre de Emelea para poder hacer referencia a él cuando hablé con Enterprise Corporate. Como cliente comercial, tengo derecho a preguntar los nombres de los empleados con los que interactúo, y esto no es una señal de mala educación. Me sorprendió cuando Kelsey me acusó de ser grosero y me discriminó por su afirmación falsa.Es importante señalar que la discriminación es contra la ley y los clientes tienen derecho a presentar quejas cuando reciben un servicio deficiente. Este derecho incluso figura en el contrato de alquiler que firmé cuando alquilé el automóvil. Considero que mi experiencia en la sucursal de Enterprise fue una clara violación de mis derechos como cliente.Además, después de que salí del lote con el auto alquilado, Kelsey me contactó para decirme que el auto había sido retirado del mercado y que tenían que cambiarme por uno nuevo. Esto no era cierto, ya que Kelsey me quitó las llaves y dijo que ya no me alquilarían. No hice absolutamente nada malo y ahora estoy sin vehículo.Estoy profundamente decepcionado por el trato que recibí de Enterprise y lo insto a que tome medidas rápidas para investigar este asunto. Espero que Enterprise tome medidas para garantizar que este tipo de discriminación no suceda con otros clientes en el futuro.Gracias por su atención a este asunto.Atentamente,Ministerios Zoe & CoMolinos Shantique

Aaron McNair: Las malas habilidades de comunicación nunca fallan

Chad Clark: Grosero, llame al Gerente Regional, no sé qué está haciendo tratando de cobrarle de más. Nunca tuve un problema con el alquiler aquí hasta que tuve que lidiar con ella, acaba de devolver un automóvil.

Tracey Cole: were rude and dismissive of me, only to be told there were actually no cars available. Why not tell me that right when I walked in? I asked for help locating another Enterprise that had a car available, and I was told they couldn’t help me and I had to call myself. When I called the 800 number I was told there was a car at another location, so I went there only to be told that not only was there no car available at the other location either, but that the Enterprise staff had put a note on my reservation to not rent a car to me. The second location’s (S Wilmington St

Cee: was nasty and rude from the moment I entered the property. Caleb was kind and professional— however, Kelsey didn’t let him get a word in. I’m sure this isn’t her 1st complaint. She lied and said she can’t see other enterprise locations available cars. Although I had a corporate reservation, if you’re out of cars. It happens— fine just point me in the direction of the nearest location with cars available. Instead Kelsey chose to be unobliging.(Traducido por Google

David Negron: Tuve una excelente experiencia de alquiler. Dejado fuera de horario, lo cual fue muy conveniente.

Edgardo Rodríguez: la mejor experiencia al alquilar un vehículo he alquilado vehículos durante tres fines de semana continuos y gracias a Emilea B que tiene el mejor servicio al cliente hace que todo sea rápido y fácil gracias Emilea 👍

Shauna Jones: ¡Brittney estuvo increíble! Gran servicio al cliente. Ella fue muy útil en mi situación desesperada.

Luke Dalzell: Tuvimos una gran experiencia. personal muy agradable

rodmcd3367: ¡No vayas aquí!¡Esta ubicación está torcida como el infierno!Mi póliza de seguro tiene un mínimo de $30 por día de alquiler hasta un máximo de $900. Ninguno de los cuales me encontré con mi reciente reclamo por accidente, pero intentaron cobrarme $ 153 adicionales por 3 días escalando cada vez que mi cantidad máxima de alguna manera era solo los 13 días que tuve el alquiler ... y cuando fueron llamados Me dijeron que lo tome con mi seguro.Estas personas son sospechosas y tratarán de acosarte.

Kyle Hartman: Recientemente tuve un accidente con mi automóvil y lo alquilé en esta ubicación. Emily fue una presencia hermosa y amigable que hizo que el proceso fuera muy fácil de principio a fin.

Damion Wilkerson: Recibí un excelente servicio al cliente y respondieron todas mis preguntas. ¡El check-in y el check-out fueron rápidos y fáciles!