Best Hot Tub Store Cary Near Me

David Mize: For near two months I've tried to get Atantic Spa to respond to my leaking Saratoga Spa, that I bought in October 2022. Their tech identified the leak, left and i have not heard back. I've have left multiple VM's without a response or action. I'm sure if I called to buy something, they'd be all over it. Please fix or replace my spa.

Neal Curry: I haven't made a purchase there yet but im planning on buying my spa from them this fall. Great company 👌

carla: Absolutely beautiful showroom and great customer service.

Danielle M: We visited every hot tub store in the area and the customer service at this store exceeded them all! I called Jack on the phone and when we went into the store he had all of our information on his computer. He was very helpful from the purchase process all the way through delivery. He asked questions and he listened when we told him what we were looking for. I'm so glad that we decided to purchase our hot tub here. The customer service really made the difference!

Debra Gooch: The hot tub is great. We've had it 5 years. Our cover is deteriorating and allowing water to leak in the tub. My husband called and ordered the cover (we thought) and was told it would be six to eight weeks but he would check to see if there was one in the warehouse. We called this week to check on the cover b/c it's been 5 weeks. We were told by the same salesman that he is going to order the cover now since he couldn't find one. We will have it in 6-8 weeks! This is absurd! We should already have the cover. I was very disappointed.

Tom Sullivan: Incredibly happy with the service I received from Atlantic Spas and Billiards. I had an equipment warranty issue which was very difficult for several different reasons and involved many different interested parties. ASB spent a LOT of time working through all of it on my behalf and crafted an incredibly fair solution. They really do care about the customer (I can't think of the last time I said that). I'm impressed to the point that I'm trying to figure out what else I can buy from them!

Maxine Senet: I have been a customer of Atlantic Spa and Billiards since 2012. They have been absolutely incredible to work with. From the time I purchased the hot tub, to their exceptional knowledge and help with questions. Their amazing sales, technical and service team have never let me down. They absolutely go above and beyond to make sure that their customers are satisfied. Many thanks for years of support to Kane, Lisa, Dave and the top notch service I’ve always received. Happy holidays to the entire team at Atlantic Spa and billiards😀🎁🎄

Saikrishna Chettiar: Awesome selection of pool table and accessories. Leading suppliers of hot tubs and saunas in the triangle

Umang Patel: After facing initial scheduling issue with a pool table, I rated this place 1 star. However Joe Diaz turned the situation quickly and helped me find an alternate solution which indeed turned out to be a better deal. Joe is awesome!

Steve Hart: We really appreciate the great service we get on our Hot Springs hot tub from Atlantic Spas and Billiards. Anytime we have issues with our hot tub the service is timely, professional and a good value. We love the hot tub we purchased from Atlantic Spa and Billiards, and feel very fortunate that they also provide such great service.

Cathy Stone: Jack has always been excellent to work with regarding our hot tub. The professional advice and kindness is appreciated! We would not go anywhere else. We love the people and the products offered.

Charlie Hughes: Had my spa delivered last Friday and the delivery crew did a fantastic job. They were efficient and made sure to place it exactly where I wanted. They were very professional and on time. Atlantic Spas & Billiards sent out all of the supplies needed to get my spa up and running. I definitely recommend them if you’re in the market for a spa, sauna, billiard table, grill, or accessories. The entire sales and service staff is fantastic and will take care of you!

Bill _: I can only review the ordering process- which went fine. The deposit was processed quickly and efficiently and the receipt was detailed. They even put the receipt in a folder!I have been waiting 60 days for my product but, when I contact Atlantic, they always respond within a day or two. So- good customer service.I truly believe I will get my product some day. I have a tentative date but am not holding my breath.The staff was friendly and the store was clean. They had a nice selection of floor models.That is about all I can say at this point.

A B: Jack provided us with so much information on the different types of spas in a no-pressure atmosphere. Very professional and helpful.

Chris O'Malley: Went in just to look at some darts...WOW. Spent over an hour in there looking at the hot-tubs and pool/poker tables and other nice gaming furniture and equipment. We drove an hour to get there. Super-Friendly staff. Got a nice set of darts. I'll definitely be back.

Dylan Taylor: I purchased a new Hot Springs Highlife Aria Spa from Atlantic last year and it finally arrived after 9 months of waiting. The in-person sales consultation and delivery were great, and they were able to place it exactly where I wanted it with ease. I did have an issue with a change order not being entered into their computer and they made it right, replacing the selections I changed after delivery - better stairs and ozonator instead of salt system. I also had no issue getting them to agree to replace a corner that was cracked at time of delivery, although I'm still waiting on that one. I do wish they gave me some sort of start-up tutorial for the chemistry when it was delivered as well as a run-down of maintenance I have to do - what needs added or cleaned and when to do so, as that's been rather intimidating and tricky to get right for a first time owner, but they have been answering my questions on it when I call in and speak to their sales reps. I'm loving the Aria, it's a very high quality product, and I'd recommend the Hot Springs spas to anyone looking at buying a hot tub.

David Ram: Superior service,great sales teamAll varieties of gaming tables!

Michael Kirschner: Great selection

Angie Caporiccio: We have been waiting for a part since 2/21 with little to no communication about when it might arrive. We have been told to call the manufacturer ourselves as we might get better service calling directly. This a a warrantied item and we should have received by now and should not have been asked to call the manufacturer.

Delvaughn Jackson: Nice

Patricia Behan: Excellent service, friendly experienced sales staff. We had an issue with our hot tub and it was promptly resolved. Very, very happy!

Quinn Jones: I would definitely recommend coming here to buy a hot tub if your getting one! They are reasonably priced and the people are wonderful. Got the hot tub in a week and a half (a lot of places were twelve weeks to get one). Everything about this place was great. Not one complaint really.

Ben Katz: I recently purchased a hot tub from Epic Hot Tubs and I couldn't be happier with my decision! From start to finish, the entire process was smooth and enjoyable. The staff at the showroom were knowledgeable and friendly, helping me select the perfect hot tub to fit my needs and budget.Delivery and installation were a breeze - the team arrived promptly and were able to install the hot tub in just a few hours. They also took the time to walk me through the basics of maintenance and care, so I felt confident in my ability to keep my new hot tub in top condition.Since using my hot tub, I've experienced the many benefits that come with regular hot tub use - improved relaxation, reduced stress and tension, and better sleep. The quality of the hot tub itself is exceptional - the jets are powerful and the temperature control is precise, allowing me to customize my experience every time I use it.Overall, I would highly recommend Epic Hot Tubs to anyone in the market for a hot tub. The quality of the product and the level of customer service are top-notch, making for a truly enjoyable experience. Thank you Epic Hot Tubs for helping me create my own personal oasis in my backyard!

Johnna Martin: Look no further for a hot tub or swim spa!!These folks have it ALL!!5 stars!!!⭐️⭐️⭐️⭐️⭐️

Chris Houle: Johnna was extremely helpful and professional. We purchased a new Wellis Monte Rosa Spa from Chesapeake VA that was delivered this past Thursday without installation.The hot tub does not work so I started calling random places, she was more helpful than the place we purchased it from and did not make it seem like it was my fault. She talked us through a few things and even had a technician call us who confirmed that we had the correct power voltage from the house to the disconnect to the tub and that the fuses weren’t blown.Hopefully the place here sends out technician on Monday and it’s something easy so we can finally enjoy our Wellis Spa that we waited three weeks for.She went well above and beyond for a place I didn’t even purchase the tub from. If you live near or in Raleigh, that is the only place you should go.

Brittany Lyon: Was a good store

Kim Burke-Smith: Johnna was TERRIFIC! She made me feel valued and took her time to explain the different Hot Tub to me. She even had me to seat in one to see where the water would hit me since I am a little short lol. If you are thinking about getting a hot tub go see Johnna. She will go through all the pros and cons with you. It was a great experience. Thank again Johnna.

Sean Margosian: Super happy with my experience at Epic Hot Tubs. Awesome selection of hot tubs and swim spas and amazing service!

J T: We were extremely pleased with the level of service from Epic Hot Tubs. From start to finish Manny and Johnna helped us through the decision making and delivery process. If you're looking for a new spa, Epic Hot Tubs is the best in NC.

Jarrod Canute: DO NOT BUY FROM HERE!!! They will reply to you while they are trying to get you as a customer, but once you buy they will not reply. Had the tub for four months and many things have broken. Reached out to them and they were sending someone. That day passed with no one coming. Have reached out for a month with no reply. Bad business.

Michael G Neece: Great hot tub and the guys who delivered it were calm, careful, and super clever about how they put it in place. Well done! Can’t wait to use it!

Scott Bower: Manny went above and beyond on the service side after the purchase of our hot tub. Our first spa had a leak which Manny tried to fix but was unable. The second spa also had a leak in the same area. This was obviously a manufacturing issue and had nothing to do with CBS. Manny gave us the option to replace the second spa with what were obvious upgrades to our original purchase. Spa 3 seems to be working just fine and we love it. Manny was always reachable and never hesitated to come out to the house to try and solve the problem. Keep service in mind when thinking about purchasing a hot tub online at a lower cost. Manny personally gets 6 stars. Consider CBS if you're in the market for a spa/hot tub.

Ray: This is the best place to get a hot tub! Great prices and free delivery plus great warranties. Swim spas are a great substitute for expensive pools

Kathie Brady: Love my swim spa. I expected the Como 45 to have the Swim program, which allows you to program a swim with various intensity levels and swim times. Although the Gecko control panel supports that option, it is not standard on this model. As is, the Como 45 allows you to control the intensity, but turns off every 20 minutes. This is sufficient to allow me to swim. I just turn the pumps back on every 20 minutes.Customer Backyard Spaces (CBS) has worked wtih Gecko (who make the spa controllers) and Everest (who make the spa), to understand what is required to upgrade my spa to have the Swim program. End the end, we decided that the cost and effort was not warranted. CBS does offer a different Swim Spa that provides this functionality. I really appreciate that CBS has made an effort to offer an upgrade.

Justin Santana: Fantastic service all the way from buying to delivery. Ray was so patient to answer questions. We love our new D1 Dream hot tub. Thank you.

Drew Sturgell: Everyone at Custom Backyard Spaces is amazing! We had purchased the Caspian Sea, shortly after they originally opened and faced some delays on the deck we were building to support it. They were so accommodating and held the tub for us until the deck was ready. After the delivery, we had a small leak from one of the air diverters and Manny came out the next morning to fix it. While he was here, he was very helpful. He answered all of my questions and even walked me through the basics of water maintenance. I would 100% recommend buying a hot tub from Custom Backyard Spaces because not only were the prices great but the post-sale service was exceptional as well!-Drew

BooneRidge HOA: The team was great! Did a fantastic job and in quick time. They even went over and beyond. Very courteous.

Keri Rosemond: I had a good experience at the showroom and I was surprised that they can deliver my hot tub in a few days!

Patricia Roesti: Richard was wonderful to work with and great prices and options in stock.

Greyson Fesperman: We reached out to Custom Backyard Spaces Hot Tub and immediately received a response! Richard and his team are very professional and took the time to answer all of our questions. We are super excited about our purchase and appreciate the great customer service Richard provided. Thank you!!

K Spangler: I just got my swim spa delivered yesterday. I asked more than one time prior to delivery about the start up process and was told that when it is delivered they would send a chemical care package and walk me through the process. I did receive the chemicals; however, no one walked me through the process. Choice told me today that they can not help me because they have customers in the store. I responded, “I am a customer.” Scott referred me to the manufacturer website and to download the 55 page owners manual. I will figure it out on my own, but here is my review. Choice is super nice, wonderful to make a sale, and happy to take your money…but once they get your money, you are on your own! You become old news and the folks shopping become priority to Choice. There are a multitude of places to purchase from. Choice dropped the ball on this one. Do not recommend due to lack of follow through. Thumbs down when I needed them the most!!!

David D.: Everything you need for your pool or spa

LuAnn Polk: We purchased a small plunge pool from them and it looks great, is beautiful and is fun to use. The customer service provided by the company was outstanding. We worked very closely with Scott who provided us with information to hire an electrician and fencing vendor. We used both and are glad that we did. Everyone at Choice Pools was friendly and helpful.

Will Neese: Professionals that know their stuff plus they won't up sell just to roll you over. These guys know what they're doing and will help you out honestly. Will definitely come back for all my needs and potentially spend a ton more money when I'm ready.

Debbie Dart: Very busy place answer all our questions

Lisa Guidry: Purchase spa Sept 2021 received with side panel missing.I accepted the spa anyways as they told me they would order the missing panel. Well 8 months later still no panel . Have been emailing back and forth with all the excuses in the world. Well told I spoke to Mr Lawler who is suppose to be the owner and he has no solution for me except to wait for the piece that is coming from Hungary. When I said I should have never accepted the spa he said no you should not have. Well that was nice to hear, then asked how is this my problem and he replied how is it his? You would think after spending all those funds he would have better customer service. Please be aware to refuse anything that is not fully intact when you order from him! Guess it is now it’s legal action and better business bureau … what a nightmare this has been….

Dawn Brown: Had everything I needed. We bought a hot tub cover a couple years ago too. Just gave them the measurements and they let me know when it was ready.

Jeannie Neurohr: No longer do pool chemical checks . That was the only reason I went and bought supplies there.

Michael Waterman: We had the pleasure of working with Lou on our outdoor kitchen. his attention to detail and project management skills are excellent. We were able to match the stone facing to the existing patio. All of the contractors did a great job. really love the XO grill we purchased with the kitchen.

Michael Mastromarino: Let me start off by saying that working with Johnna was a tremendous plus. We must have talked several time prior to the purchase and after the purchase. She has been the best sales person you could ever want. A few ways to describe her are: professional / she knows her products / helpful / friendly / goes above and beyond the call of duty / teacher - has helped me set up the tub and always takes my calls if I need help / and now a friend. As far as the Wellis spa goes - it is awesome. I purchased the one with lights / sound system / and many jets. I am in the tub every chance I get. We also purchased an XO grill and it gets an A+ rating. Totally recommend this place if you are looking for a hot tub / grill / pool / patio stuff. Thanks Johnna…… Mike Mastro

Gary Lee: Johnna helped us with our first hot tub for our family Christmas gift. She was knowledgeable and explained everything so I could make a informed decision. She answered all my questions after installation fir a smooth transition. I would recommend themWithout hesitation.

Joshua Davis: Awesome service quick solutions

Belle B: I can’t post enough bad things about this place. I recently purchased a swim spa from here and it has been nothing but issues. Please research before you buy is all I can say. I wish I had gone elsewhere for sure. When I purchased my pool from backyard leisure everything was included. Everything. With this spa I had to have someone poor a concrete slab, hire a concrete truck for the concrete, Hire an electrician to wire it, hire a crane to install it. All they did is deliver a 2,000lb spa to my doorstep. The guys they sent to deliver and install it acted like it was the first time they ever did it. The crane guys did more work than them to get it in place. As it was being installed they are harassing me for payment the entire day it was being installed. I mean literally while it was in the air on a crane being put in, they were calling me nonstop. Then when the spa didn’t work as it should I called them and told them what was going on and after two days of them trying to “recreate” the issues in the store model for the two days, they couldn’t and set up an appointment for 5 more days out. Which my spa had to sit there with water filled and no filtration going. Now when you buy something, this expensive especially, you expect someone to come out and show you how it works, at least I did. If that had happened the issue could have been found earlier and avoided most of the issues we were having with it. The “set up” or “installation” as they call it was 3 guys wiping it down and putting fixtures on. Not one of them knew how the spa worked or how we should start it or run it. They gave us a pamphlet from the manufacturer, which was just a basic spa, not even our own type of spa. Which if it was the electrical probably came from the electrician not having the pamphlet for our own specific type of spa. Which leaves me to the big issue. After the repair guy came out the 5 days later and fixed the issue, they claimed it was the electrician that wired it wrong. So then they called me and wanted me to pay a service fee because it was not the spas issue itself or send the bill to the electrician. Which I’m still not convinced of because the spa still shuts off almost immediately after starting it and sometimes randomly and won’t respond to the app installed in it. And I was never told there even could be a service charge if the issue was not with the spa itself. Otherwise I would have went through the warranty or my homeowners insurance to avoid the charge, which there is no service call for either. I’m appalled that a company would treat their customers this way. I would never purchase anything from this company again and wished I hadn’t this time. It’s made it incredibly hard to even enjoy the purchase.

John B: I came here because I needed my pool water tested only to be informed that they discontinued this service starting this season. When the word POOL is in your name I feel that support for POOL owners is part of the deal. I was greeted and the person I spoke to was friendly. The name is... not helpful when you sell at face value grills, and hot tubs. IDK if they sell pools as well. You will have to see for yourself.

Lauren Wood: We recently bought our first hot tub and love it. Johnna has been extremely helpful with all of the questions that come along with being a new hot tub owner.

Mike Garvey: We had a great experience purchasing a Hot tub at choice Pool and spa. After being told that there would be a 6 to 12 month wait at two competitors, due to the pandemic, we came here. Johnna is one of the best sales people I have ever dealt with. She’s very friendly, informative, helpful, patient and honest.. after hours of online research, I wanted to buy a USA made Aspen spa model, which was a new brand for this site. Instead of making a quick sale, she volunteered to have this model set up so I could test it out. I did and I loved it.Delivery was done quickly, for free and efficiently. They were able to maneuver through my 40 inch fence doorway. There was a minor problem with my LED lights and they came out the same day to fix it.We have been in it almost every day since Christmas and have had no problems and we are enjoying it immensely.If you are considering a hard tub or swim spa do yourself a favor and go see Johnna at choice Pool and spa now!

Iwatch Security: Great service and prices and inventory

Randy Johnson: Worst customer service I have ever seen bought an $8000 spa that has never worked properly since day one. called dozens of times to request service to have them send me parts to do repairs myself. they sent me several ozone generators which didn't fix the problem every time I call they apologize that they somehow forgot about me 4 years later still haven't seen a technician yet. Spend your. Money elsewhere they will not live up to the big promises they give to sell a spa.

Gonzalo Fernandez: I struggled as to whether or not to write this review, but here goes. Up until last week, I have been a very happy repeat customer. I bought my first spa from Choice Pool about 17 years ago back when they were next to the babies-r-us in Raleigh, met the owner and had a great experience.We bought our second one when we moved 14 years ago. We've had our spas serviced by them as well. Price, selection, service has always been great. We've even referred neighbors who also bought a spa from them.A month ago, we decided to look at upgrading our spa. Apparently everyone else during this pandemic has had the same thought, as inventory is very scarce. I priced out a spa from a brand they carried, and was quoted $13,500, firm. Ok, great. Having no idea if this was a good price, and I like to be an educated consumer, I called around to a few other dealers who carried the same line and model, and was dismayed when they quoted me a much lower price, anywhere from $9200 to $9600, all with the same cover, chemicals, etc. Same spa model, same extras that came with the deal.When I called Choice Pool and Spa back about 10 days later, I was now quoted over $18,000 for the same spa. So that's double the regular price and a $5000 jump in less than 2 weeks. I confirmed again the price, make and model, thinking I had made a mistake. When I questioned the woman why the price had jumped so much, I was told "With coronavirus, inventory is scarce and you can throw MSRP out the window".And this is why I'm writing this review. Look, I understand times are tight right now, but is fleecing the customer, especially repeat customers, really the best business strategy? I understand a small markup, but $9000 markup on a $9000 spa? That's crazy. It is absolutely their right to charge whatever they want, no argument here. But it is also my right to go somewhere else to make my purchase. In some businesses, like gas stations, this would be illegal.Not sure if the original owner is still involved, or if he has sold out and this is from new management. Anyway, have been very happy with them until now, and sad to have had this happen.