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Hope Johnson: Delany was absolutely amazing! Thank you for making our big day shine!!!!

Miah Martin: I love the Reeds in Northlake! They have always been so respectful and the hospitality is unmatched. Diamond Dan has been helping my family for the last 12 years and has never brought anything other than luxurious service. He knows exactly what we like and makes every experience there feel like the first!

Ariarojo3: Excelente experience ! With all team members! Special DaMonique McClure, she was, very nice and helpful!!! I was need exchange a bracelet , I was not purchase at the store, and they , exchange for me! Thanks to all team!

Carmen Washington: Diamond Dan is a very sweet person to work with & very professional I would recommend him to any of my family & friends!!!

Dominique Carter: I absolutely LOVE LOVE LOVE Reeds!! My mother and dad are definitely frequent customers and now I’ve gotten all of my jewelry from there as well! I have to give the biggest shout out to the staff I love them all! Jamila is awesome and so patient and I love her accent lol! But I absolutely LOVE DAN THE DIAMOND MAN!!! He lives up to his name! He has helped me on many occasions and my last visit with him on yesterday he helped me find the perfect ring and band for a awesome price! Can not thank you all enough for great customer service you guys ROCK! Please go check “DAN THE DIAMOND MAN” out you will not be disappointed 😘😘

Gail Reynolds: Experienced ,wonderful people work at Reeds.They want you to be happy with what you buy.Dan is the best.

Kassidy Earnhardt: All of the employees are extremely helpful and have great customer service. Especially Diamond Dan. He is my go to man every time I stop by to look or buy something.

Paula Grier: Meghan Dupree is AWESOME LETTING ME KNIW BOUT PANDORA SALE COMING UPVERY ATTENTIVE TO MY NEEDS ALSO MAKE U FEEL LIKE SHE ACTUALLY CARES ABOUT THE CUSTOMER!!! GO MEGHAN AT NORTHLAKE MALL

Carina M: Delaney was super helpful and nice! She did everything she could to resolve my issue and was very kind throughout the whole time!

Juanita Lazenby: Diamond Dave and Jeffrey were amazing’

Keyona Brown: Dan is the best. He assist me every time.

James Shepherd: Very polite and knowledgeable and friendly. Purchased few items and been very happy

Deborah Maragioglio: I have purchased many items from Reeds I love every piece. Want to give a shout out to all employees Especially Frank who has helped many times in ordering items for my daughters wedding. He always looks to please his guests. I will recommend Reeds Northlake Mall to friends and family

vickie bordus: Northlake Reeds staff member Dan is amazing. There are a few other staff members that are amazing but all the male staff are so attentive and helpful. They treat customers like valued customers. They communicate well.

James Ewing: Teyna, Megan, & Frank were great. They made sure I was comfortable & clear with my purchase. I left feeling good .

Sabrina Rhoden: I have used the Northlake Mall location for jewelry gifts for my husband for many years. Dan and the rest of the staff have always been a delight to work with so when my son wanted his first gold chain I knew exactly where to go. If you want a pleasant, educational, and caring experience when jewelry shopping, go to Reeds Northlake. They stand behind their jewelry, and they go above and beyond to make every thing right.

Todd Williams: Very helpful and friendly staff.

Meghan Dupree: Reeds is an awesome place not only to shop but to work for. I buy all my jewelry from Reeds. This includes brands Pandora, Swarovski, Movado & much more. Diamond Dan and his crew are the best!!!

King Cxshmere: They took such good care of me! I couldn’t be happier!

Marilyn RossAnderson: Jeff worked with my husband and was very knowledgeable about the products that interested him. Jeff was very patient and kind giving him excellent customer service. I appreciate everyone and Diamond Dan at Reeds Jewelers. The #1 store to go to when you are looking for the best in quality and service. Thank you. I would highly recommend Reeds Jewelers. 😀.

Angela Adamcik MEd, LCMHC, LPC, CCTP: Absolutely horrible service. DO NOT GO HERE. They replaced a diamond in a wedding ring. Within 10 minutes of getting ring back, the diamond fell out. Immediately returned ring and diamond to store to complain.It has now been additional 2 weeks, they keep brushing me off, giving me a day the ring will be fixed and back only to then say its not back. Their excuse is they are busy. No acknowledgement that they screwed up to start. Concern they have now lost the ring. Lawyer involvement is next

Connor Newsome: Incredibly rude staff.

Steve Riha: We have gone to Kay Jewelers for years. Last March, my wife took our wedding ring to have a prong fixed. The repair center broke the diamond and they agreed to replace it but claimed the entire head needed to be replaced. Reluctantly, we agreed both because of the additional money but also because it has been fine for 41 years. The fixed it but we weren’t happy - both because of the quality of the stone and the way it was set (prongs sticking up). We complained but accepted it. A little over a year later -!the whole head disappeared and Kay said it’s not their issue. 41 years - they fix it - it falls apart. Stay away from this company. They are awful.

Lizzy Ewen: If I could give 0 stars I would!! Went to send my engagement ring out for a repair (knocked out diamond) and they lost my ring in transit using FedEx. Manager Brenda acted like it was no big deal since these things happen and they were "replacing" the same ring. she was rude and inconsiderate can't believe they have a "manager" who acts like that! Shady business by not being 100% honest with clients and finding out they were calling kay jewlers in carolina place mall to find my ring size to send it off to get the replacement resized without me seeing the ring first. After seeing the ring and speaking to the district manager William he apologized and said they require signatures from FedEx but didn't receive a signature that day for the delivery? Delivery was on Tuesday but i didn't recieve a phone call until Thursday telling me that my ring was lost in transit.. so it took them 3 days to inform me about my ring! Later that day I called and spoke to William again to get the tracking number to file a complaint with FedEx with understanding he couldn't release that information he then chose to tell me the truth that the shipment arrived at the store but the box was empty. Went to pick up the replacement ring today and Brenda still had her chip on her shoulder from the second I walked through the door. Over heard her say its the girl who's ring was lost in transit but then greeted me with a empty stare. Kay jewlers really needs to start looking into their employees more and consider not using FedEx as apparently 10 others peoples stuff were stolen in that same shipment. Don't bother going to this location or dealing with its terrible, dishonest and shady staff.

Jess: They are stuck in the arch ages, communist era and tried to tell me I had to wear a mask to be in their store. I was embarrassed for them. It’s never acceptable. They did however still help me without one. But should never be asked of someone. Just strange.

Jill Brice: Mr. Dwayne was very kind & assisted me with my jewelry selections! He made everything so easy! Kay is having a sale! I now own my first pair of diamond earrings!!!!!

Stacy Branham: I walked in and wasn't greeted, there was several employees gathered around one person making their selection. I walked around and looked for what I wanted and even stood waiting. I felt ignored, and I will NEVER GO BACK. Wish some one have spoke to me bc I was prepared to spend $ .

Donna Rodriquez: We purchased our wedding rings here over 12 years ago and still go back to have them cleaned and polished as needed.

Tejal Thomas: I love buying jewelry here. They have a good selection. I also like their trade in plan with your previous jewelry. I recently upgraded my wedding ring.

Jaelyn Jones: I walked into the store on a Friday afternoon there was only one customer in the store being rung out at the register. The salesperson looked at me but did not greet me. I walked over to the section that had what I was looking for and stood there waiting and looking for the salesperson to be done with the transaction. Another salesperson came in the store did not say anything. When the transaction was over the salesperson still did not acknowledge me and to make matters worse when another customer came in the store the salesperson greeted them and asked them how could they help. I am in my car currently writing this review and another customer has walked in the store and the other salesperson immediately started helping them. It’s hard to feel like things like this aren’t racially motivated when that seems to be the only difference in me and the customers who walked through the door. It’s sad because I was just trying to purchase my fiancé wedding band.

Thomas Quinlan: This is the 2nd time I bought jewelry that broke in the first couple months. First time they fixed it, but this time they won’t without purchasing the extended warranty. DO YOURSELF A FAVOR...PAY A COUPLE EXTRA DOLLARS AND SAVE YOURSELF THE TROUBLE OF REPAIRING THIS JUNK!

Forrest Bowman: I DO NOT RECOMMEND THIS JEWELER!!!They incorrectly sized my wife's ring and soldered the wedding band to the wrong side of the engagement ring the first time we sent it in.We sent it back to get the sizing fixed and flip which side the wedding band is on. The ring came back the right size but still didn't fix which side the wedding band is on.We had to send the ring back a third time to hopefully get fixed what they screwed up in the first place. The wedding band wasn't perfectly aligned with the engagement ring and I'm am thoroughly dissatisfied with the product and service. We will never purchase from here again.

Deborah Jones: They replaced my watch battery for me, when the Gastonia store would not.

Brittney Clayton: My necklace broke 3 times that my grandmother bought me and they glued it back together!! And it kept breaking so when I went there the last time to pick it up they said they had to verify that it was my grandmother when I already came 3 times because it kept breaking!! So they told me I couldn’t pick it up unless she calls to verify or come pick it up. But the last two times I didn’t have to verify. What the heck...???

toni Holloway: Not a friendly atmosphere! All services were not offered to me. False Advertising!! Made me feel like I was a crook about to commit a crime. 1st time & last time going there in Rivergate.

Joyce Beaudry: We have bought all r jewelry in Kay's. They have great selections.

B.Maria Workman: Well pleased with my purchase and customer service as Always at the Steele Creek location!

Lorenzo Campbell: Customer service here was amazing and I recommend anyone to visit. If he is there when you visit, ask for Tim. He will go above and beyond to find the right thing for you.

Christin Douglas: Darren maybe Darrell...a name that starts with a D was very helpful, patient, and listened to my needs. We ended up picking out a nice set for my daughters graduation.

Nikki G: I was there last week and the bald clerk was condescending and the little dark haired woman tried to tell me that letter charms started at $300. They didn't. I flipped back in their catalog and saw that what I asked for was only $100. I made my purchase somewhere else.