Best Federal Credit Union Fayetteville Near Me

Marjory Holdren: Only one location open for inside business. Went in for new ATM/Debit card. Waited 2 hours and then was told card machine was broken. Was told they would call when machine was fixed and then I could just come in and card would be ready. Machine was down from 6/12 to 6/21. Had no card for making purchases. When machine finally repaired, had to go in and wait another 90 minutes .Also,, their "fancy" ATM machine NEVER work's.

Marsha Carson: Long wait times both Inside and out. Staff doesn’t seem very knowledgeable about the basics! Very frustrating experience each and every time I have to visit this place.

Savanna Martin: Terrible experience, extremely under staffed. Once we got helped after 30 minutes of waiting, the person helping us was rude. I get being overwhelmed with how busy it was but rudeness just isn't professional. Also please get a coin counter I don't want to roll up my coins just to be able to deposit them, thank you.

Mickey George: Rude , unprofessional service, they only have 2 tellers for a line of 30 people.

valerie singleton: My family and I have been with FBCU since we moved to NC in 1994. We have ALWAYS received excellent customer service, be it on the phone, drive through, or in person. Being overseas did not diminish their efforts to respond in a timely manner and provide the necessary service requested. Kudos to FBCU. You all are the best!!! 👏👏👏

Sophia Spruill Landfried: I’m a member and been waiting an hour to get a title motorized while the print statements for people coming in after me. I’m closing all my accounts and going else where. Worst service than any bank

Linda Bostic: I’ve had the pleasure of doing business at FBFCU and I’m extremely happy with the service I’ve received from Ms. Cheryl C. She was amazing with every aspect of my visit. She made it pleasant and was super knowledgeable and patient and very professional. So happy I dealt with her and she’s an amazing asset to this bank.

DJ Shortt: Worst bank to ever deal with. You do not actually have any control of your funds. If you have a loan, they make it impossible to pay off. There’s every excuse in the world to give you a run around. Calling them is impossible. Select 3 when calling so you actually get ahold of somebody. They are absolutely terrible

Jz Venzett: Fix your hours of operation

Papi Rosa: Great Customer service

Brian: I see now why the reviews are so poor. I tried to resolve issues with my mother's finances. Basically wasted two days with the Staff only to be told they are forwarding my requests and would"get back to me". Going on a week Friday and they have locked account and canceled debit cards and no word. Put your money elsewhere if you need access to it like USAA.

Von J: When I relocated to the area from out of state, I thought this would be a great credit union to join-boy was I wrong. I’ve been met with inconvenience after headache. Had to call and ask why I never got a debit card (told I had to call in and order one) I needed a money order, had to go inside for it, no biggie. Needed a replacement card and that was a joke, too! The biggest issue I’ve had is the fact that I wasn’t properly helped regarding overdraft fees in excess of $500. I was told I signed forms so it’s my mistake that my accounts weren’t linked, subsequently costing me $500 in fees that should’ve been avoided being as I had the funds available in savings. The manager told me all she could do was give me a $29 dollar one time fee removal-HA! I’m searching for a new bank now. Do not recommended this bank to anyone. Felt like I was violated in the worst way here!

Margo Langley: I called, this morning, at about 0901, pressed "0", and was immediately connected! The operator was very knowledgeable, professional and, pleasant!

John: Avoid this bank like your life and money depend on it. They are very rude, slow, and unprofessional. The person on the phone says a service is available. Drive all the way to the branch: Oh no, we don't do that here. Acted like I was inconveniencing them by just being there. Went down the street to Navy Federal and they were friendly, welcoming, and excellent. Took me 15 min to open a new account and receive my requested service.

Bajan Beauty: Today, I noticed that face masks are optional. It's easy in and out depending on the time of day. The staff is incredible. Thanks for the great experience for each visit. Keep up the good work! I look forward to returning.

Tonya Kellon: Total inconvenience not allowing cash deposits at atm. And oh my gosh they are the slowest tellers ever. They don’t move with urgency

joseph lupyak: I just wanted to take time out and let people know that the fort Bragg Federal credit Union on skibo it's probably the best bank or credit union I've ever had the pleasure of dealing with. They are the most professional and courteous group I've ever seen and EJ is probably one of the best tellers I've had the pleasure of meeting he's absolutely an asset to the credit union as well as Cassandra. I hope the credit union knows what group they have again thank you y'all are awesome.

Alesia Shaw-Pulley: They need to update their services and you can never get anyone after hours for emergency’s.

Angela Johnson: This place is a joke. The staff provides horrible Customer Service.

Nigel Abraham: Love them all this is a good bank

Al Johnson Sr: I've been a member since the time it was located in the basement, at the FasinateU Museum. I've Never had an issue with My Credit Union. Great place to do business. I miss Harriet though 😢

Mone John: If you have a Visa dispute stay on top of the bank because they personally lied to me about turning in my information and I made the employees send me all the transcripts so I can go over them and I realized that they didn't send a single soul of my evidence or information to be reviewed by visa and only the bank can contact Visa so your left at their Mercy. After sending an email to the employer letting them know that I'm aware that they failed me they didn't even responds with a sorry but I got a phone number to an assistant manager which was a waste of time because she was sick out of the office not returning calls. After a few weeks I called the president CEO of the bank and this disrespectful person that doesn't need to be in charge just laughed at the situation after I inform him that I contacted the Better Business Bureau and they got my refund in less than a week.He rudely told me that I should have been contacted them and I let him know that that wasn't my job my bank is in charge of handling this but since they failed me I did it myself so basically don't bank with them he also told me that they're understaffed so that's their excuse but my thing is if you can keep taking on customers then you're not understaffed you're just greedy

Beth Eley: Blocked my card for no reason. I am so frustrated.

Unique Porter: Why have a phone number if no one is going to answer it ? People work all day and don’t have time to make it to the bank during operation hours .

Guy Forsberg: Great customer service, they do care! Ty

Melanie Huggins: Regular bank

Stella Norris: I'm a shared branch member and stop by in Kenansville to do my transaction. How in the world we weren't notified that PACU closed their doors in Kenansville? That's unacceptable and we weren't informed with this change. Now, I am behind with payment because Bragg mutual doesn't share my credit union. So inconceivable and inconvenient, thanks alot for nothing.

SmileyJessie Evans: I use drive through and my experience was nice and quick, I really liked it.

Tiffany Bishop: I came in to open a new account and was left sitting for 25mins with no update!

Letisha Smith: Not open on weekends and when they are nobody eve4 answers the phone!!!! So frustrating smh

Barbara Batts: Bragg Mutual is a JOKE!!! I get paid a day early and they want to charge me a $20 fee just to post MY check a day early. Are you kidding me?! And, what for?! I think (and know) that this is RIDICULOUS!!!!! And, for the love of God, no one EVER answers the phone!!!! If I could give a zero star, I would. I miss Piedmont Advantage CU and I have an account with State Employees CU, so I will continue banking with them. I’m pretty sure you post money the same way on a Thursday like you do on a Friday. You must deposit money in a different way for each day of the week. I WILL BE CLOSING MY ACCOUNT when I get all of my bills paid for this month. :-(

Lartarsha Cooks: I would recommend a 0 star, do not do any service with them! I repeat do not bank with them! I have been trying to contact them for the longest regarding my account and access to my funds. No matter how many times you call they do not answer.

Ricky Raccoon: The postal credit union I've used for over 30 years is shutting down (after a merger with Piedmont Advantage 2 years ago) and they recommended all of their members open an account at Bragg Mutual. All leftover accounts would be merged over to Bragg Mutual if still open by May or June, the actual transfer date is still to be determined.Because I have 2 different federal deposits monthly, I determined my best way forward was to go ahead and proactively open an account at Bragg Mutual, so I could be sure to have the proper routing and account numbers attached to my deposits to avoid any possible snafus, as it takes a month or two before the changes would go into effect. Then, once I was sure my deposits were properly rerouted, I would close my postal credit union account before the actual merge date. Easy peasy, right?Evidently not.First, I tried to open a new account at Bragg Mutual online. I submitted the proper documentation but for some reason it couldn't be verified and they directed me to go to the nearest branch and do so in person. So I did.But even though I had filled out all of the documentation online, and even though I explained this to the gentleman seated before me, I was forced to do it all over again, as if the online application process meant nothing.I also explained to him why I was wanting to open an account there and explained the fact that my long time credit union was shuttering its doors. He stated that they had just became aware of the situation in an email from corporate. After I filled out the application and provided my credentials, he stated they could not open an account for me at this time until he got the go ahead from someone above him (who happened to be in a meeting and unavailable.) He apologized and was thoroughly professional at all times, but this was insulting to me as I could have just walked in off the street, not mentioned anything about my credit union closing and easily opened an account, but because I had informed him my credit union would be closing in a few months, I was penalized by not being allowed to open an account. It was a totally wasted trip, wasted time and a definite negative experience.This was unacceptable to me and I will take my business to someone who actually wants it.-------------------------------------------------------------------------------------------------------------***In response to the response from Bragg Mutual...The name is Ricky, not Rickey. Nice sleight there. Upon rereading the email, you are correct in that Piedmont Advantage did not tell it's members to come over and open up an account with Bragg Mutual. It simply stated the accounts would be transferred in late May-early June. I stand corrected in that regard..What is confusing to me is why I can't open up an account with Bragg Mutual? Do I somehow not qualify? I met all of the qualifications listed to open up an account. Is there something in your bylaws that states I can't have accounts at both credit unions?Surely, I won't be the last person who is a current customer of the old FPCU to come over to try and open up an account so that any possible mix-ups in federal deposits, (specifically, account and routing numbers) would be nipped in the bud before they could happen.You further stated, "...we agreed not to move any membership until the acquisition date, therefore we cannot open a membership until that future date..." but I didn't ask to move my membership. I asked to open an account with the short range goal of properly rerouting thousands of dollars of monthly federal deposits into a Bragg Mutual account. Once that goal was achieved, I would have then looked at closing my old account, but this process alone would take 1-2 months, barely within the time frame I was given for the transfer of my account to Bragg Mutual.After all, when federal deposits with one specific routing and account number are being rerouted to another, what could possibly go wrong?

Moon Beam: Update!!! I’ve been calling and leaving messages with the bank for over two weeks and I still haven’t gotten a call back & nowhere with my account,I do not recommend this bank to anybody……. I’m waiting to get an actual phone call back from the bank pertaining to a visa dispute… as far as I know the bank is responsible for not turning in my information on time and I may not be getting my money back but I’m not sure because since 11 o’clock this morning I’ve been waiting for the bank to call me back it’s now 5:04 no call…so if this is not resolved we have an even bigger issue because I am not taking the responsibility of my bank not turning in my statements to Visa on time.

Kortney Johnson: Impossible to get anyone on the phone.

Lloyd Pendleton: Was on a account with someone they took there money from her own account and paid my debt no call nothing and they blocked her card horrible bank and they never answer the phone if you want a bank that doesn't try to get over go somewhere else

Franco Webb: Very easy to work with. I love this local credit union. Everyone is always so nice and personable. Brianna handled my needs with ease and care. I would highly recommend moving away from the big banks and get a much better experience with Bragg Mutual.

Ernest Jacobson: Great experience and easy to work with. Brianna made the experience seem effortless on their part

Indy M: I am waiting to share to see what is the problem now so just standby. For my review

Dasc Sime: Quite. Easy place to deal with

Cathy King: This is my favorite place to bank!!

Melissa Reid: From the moment I walked into their office on Hay Street, everyone was very kind and welcoming. True customer service is hard to find in today's time but it definitely came through in this office from EVERY employee. I definitely walked out with a better grasp on credit unions.

Annie Fairley: I dont know how bmc got a 5 score a employee must gave them that rating their customer service is unprofessional and sometimes wack when calling half the times you get voice message its one nimber for all the branches when making a card payment if you dont go to the bank you may end up making it late because you may not be able to reach someone or they never call back on the day the payment is due i dont understand a credit union not answering their phone woodforest a secondary bank has better service at least they answer their phone

Allison Fonke: I can't say enough good at BMFCU! The customer service is top-notch and they treat their members like family. I've had great experiences there.

Tameeka Smith: Loan officer dropped the ball on a car loan! No type of sympathy or remorse once, I called her on her error.

Terry Bratcher: Great service

NA. NA.: Horrified,the,individuals;are Super Gullible. The African-American,Obese Manager was rude..

salspach: After waiting 20 minutes for member services (no one at desk) I was told a replacement visa debit can be done at the teller ( not the case at other locations) then I waited 20 minutes for a replacement card that only takes a few minutes to do. Also their bathroom is right off main room opens facing the teller line. Who does that? The teller was nice and professional which is why 2 stars.

kim boahn: Every other month I go to pay my car loan online and "my account can not be found", so I call and have to pay $5 for them to process the payment over the phone even though it's their mistake, AND completely reregister online. Got fed up, took out a loan somewhere else to pay this joke off, can't pay it off online for some reason, and they can't make a payment of more than $2000, so I'd have to make 3 payments and pay $15 in processing fees over 3 days just to pay off the loan. Customer service is terrible, and when I get transferred to someone higher up I get voicemail and they never call back. Never using this bank again.

Gladys Javier: It was under staffed at the peak of a Friday business day and the teller must have been new she had to ask question to another very busy teller. everyone was at Lunch at the same time and one teller was doing everything drive thru and front.

Ashley Powell: Never enough staff, atm always down for repairs.

SF: They will charge you fees for their mistakes.

Corey H: Yesterday another member made a deposit into my checking account, which was fine. Later that night I was sent the receipt to confirm the deposit was made into my account. The receipt displayed not only the deposit information but also my account information and account balance on a receipt to someone who I don't even have a joint account with. Even had my account balance scribbled out in pen as if I couldn't see the numbers. I have an individual account with nobody but myself on the account. So why is my privacy being compromised against policy and being shared with other individuals? I am beyond upset with my account privacy being compromised. I was told it was done by someone in training. Well why wasn't someone overlooking this individual throughout the transaction? Highly unprofessional and I do not accept that. I will be closing my accounts by next week.

Mary Tripp: How are you going to say a 30 year 100% disabled vet doesn't qualify for a free checking account. My husband has ptsd and prior to us getting married he had no idea he was paying $5 a month for a checking account with these crooks for all these years. I was furious when he added me to this account and I saw that charge. I called and of course they could care less because their concern is money not veteran's. He also has a direct deposit from his job going there and has a savings account also. I adviced them that I would be in to close both accounts when Navy federal is free for military and State employees credit union only charges $1. Do not use this bank or if you do make sure you're not paying for what you could be and should be getting for free. Who wants to pay for someone to hold their money!

C Villa: Customer service is terrible. Management can give less than a hoot about a customer's comments or satisfaction.

Dan DeBruler: Clean, well-lit facility. Appreciate the friendly staff and ample parking.

Ken Price: Fort Bragg Federal Credit Union is Very unprofessional.They made a mistake on my vehicle payment and charged me a service feefor the mess up on their side.I had to argue to get the fee dropped. They were wrong and couldn't even apologize.I am considering canceling all of my accounts and taking my business elsewhere.My name is Kenneth Price. If the credit union reads these reviews I hope they are professional enough to call and apologize.They were supposed to have a manager call me. This never happened.

Bethanie Remillard: The wait is always unreasonable. The lobby is constantly closed and they refuse to perform certain services at the drive through. Pretty ridiculous considering I purchased my vehicle at a drive through elsewhere. Highly recommend Bragg mutual. Fast friendly and the tellers there actually want to work :)

B C: Wonderful group they will bend over backwards. The tellers greet you with a big smile and will help you with your needs. Pam, the Manager, I can’t say enough of that lady. She is wonderful and again she will help you with your needs.Fantastic!

Dank Sinatra: If I could leave zero stars I would. Worst bank in the history of banks. Have had nothing but issue after issue. Look past all the “great reviews” from about a month ago. They must’ve been running a promotion for leaving a positive review cause they are so worthless

Perry Goodheart: Preferred my local branch prior to the Vision acquisition...Moved to Bragg Mutual Federal Credit Union for financing. I maintain an account to make online payments with Vision.

Patrice Lewis: I truly love my bank and the people that work there. They're always helpful, the fees are actually reasonable in comparison to other banks, and they have great savings plans and loans.

Janne Golphin: Very nice and professional!! I've personally been banking with them for over 15 years never had a major complaint! Awesome Credit Union.

Joe Moore: Awesome place.... Great people...... And service is to notch.

Gabriel Jackson: Aaron is a great teller!

chase Moore: The best service of any financial institution i have ever dealt with. My husband and I LOVE everyone here!

Stevie Sumpter: Friendly service!

Craig Fisher: The staff is wonderful and always helpful..

Thomas Williams: Very professionalFriendly staff

Sara Guilfoyle: Pam and her staff has been very professional, I’ve been with vision financial for 20+ years. Any issues I’ve had have been quickly resolved. It’s always a positive environment.

kennet hair: Always professional and kind to me.

Debbie Council: I love coming into this branch . This is a reliable and very dependable bank. The staff here cares about us and are well trained I’m long time member and have a great service over the years

John Shaw: Love comming here always get treated like family been member since and plan to keep being one

Denise V. Harrington: I love coming to the branch. Pamela, Michael,Brenda and Aaron are all wonderful and very helpful

Slayman Dell: Great frienly and fast service would recommend to anyone

Beverly Johnson: Good customer services alwaysFriendly fast services

marco cabrera: This is a great bank where you get treated like family and gives you the upmost respect and great customer service.

Angel Segarra: PenFed and NavyFed have the best rates around Fort Bragg area. I had bad credit at the time and NavyFed helped me get a vehicle.Their Skibo location is small, but efficient.

Linda Swinton: Nakisha at the Skibo location, was amazing! She went above and beyond to ensure that all paperwork involved with my sale was handled for me as well as the buyer!! She was awesome and had a great attitude!!! Her service and kindness was greatly appreciated.

Michelle James: Branch is very customer friendly, and the inside is very clean and clear of any clutter.

Alexandria Carrell: The staff are friendly and the service is fast. I enjoy visiting for all of my banking needs.

Fabian Rhodes: Great customer service and really quick service

Eunice Williams: Thank you navy federal credit union for your excellent service!!!

Jim Kint: I have been in Fayetteville for 2 years and this is the absolutely slowest customer service I have seen in my entire life. That’s in 50 years of banking!

John: Such a pleasant experience it was visiting this branch. They were friendly, happy to serve, and very accommodating. After the horrible service I got from the Fort Bragg Credit Union, this was a breath of fresh air. They remind me of how USAA used to be.

Andrew: I’ve had a few interactions in this particular branch, and all of them were positive. They have always been able to tackle the issues I had right there on the spot, including same day new debit card replacements — which is an all star service by the way!! During my most recent visit, Joshua at the front desk was very helpful and conversant as well. There were over ten people in the lobby waiting but he had it all organized so that quick fixes were taken care of quickly. I was in and out in about 5-7 minutes.

Madlene Floyd: Such an professional, informative and very friendly environment !!The wait time is even very minimal.Love ❤️ it !!!

Cassy Bowles: Lori’s attentive, professional, and prompt service was superb while helping set up an account for me and my partner. She is so knowledgeable and accommodating with questions. I can see why this location is generally very busy!

D. Hamilton: I have never experienced a branch so slow in my 12 years of membership. Waited 40min to be called back, told there were still 2 people in front of me. Wouldn’t advise coming at 4pm on a Friday.

Gregory Williamson: So, I like NFCU as a large national credit union. It is huge. Unfortunately, the local branches are not always what I expect for service. The local NFCU on SKIBO in Fayetteville, NC has much to be desired. It is typically overwhelmed with long lines inside and outside. It seems that they need a new location with a drive up window/s and more tellers, or they need an additional location. I find the staff friendly, but at some management level better decisions need to be made regarding staffing, customer service and convenience.

Sunflower Roses: Every interactive experience I've had with the personnel at this location was very unpleasant. It's either they have an attitude because they are incompetent and don't know the answers to the easy questions I'm asking, or give an attitude, rolling their eyes, cutting me off or all of the above. These are some of the most unprofessional people I've ever met, considering they are in the field of customer service. I think the personnel need to be replaced or rotated to other locations and definitely require more training and management to enforce acceptable standards.

Victor Rios: A member for 2 decades. Great services in other branches. This is the worst banking experience for me. I will find another branch!;

Kyle Antonius: NF lost the title to my vehicle, and won't help pay the fee to reprint the title.

De Mo: I like this bank they been good to me thus far. Highly recommended in my opinion from credit cards to mortgage rates im happy

Fran Banjoman: Good customer service 👍🏾

Sha H.: On the 3rd of June, 2022, I attempted to do a deposit at the atm machine in front of the Navy Federal bank because it was after hours. The machine kicked out all the my cash except for $20.00. I could see the $20.00 bill jammed inside of the machine but I couldn’t retrieve it. I called Navy Federal once I left the atm. I was informed that a dispute could be filed regarding the issue. I called them about a 5 days later to find out what the status was regarding the dispute. I was informed that they were still investigating the situation. I didn’t hear anything back from them. No email or anything. I called once again on the 14th of June. I was informed by the representative that because they didn’t see anything wrong with the atm or the balances. I am highly frustrated not only because I am now out of $20.00 I was NEVER even given the proper respect to inform me of their findings!

Alegacy Foundation: I usually say great things about NFCU and recommend clients there, but a very RUDE encounter with Vivian has made me reconsider. It costs nothing to be polite and not HASSLE account holders

E Walker: "👏The Best Military affiliated Credit Union!Two Bale Ln North Carolina Navy Federal Union Office!Professionalism, Knowledgeable Management/Staff, On-site Customer Service, Helps the Client with Patience & Understanding of the various services offered, Excellent Quality Servicing. Thank You"

Brett Roth: Jessica Pitts... Poor job explaining policy changes, actually, she didn't explain a single one. Your sarcastic smirk was unprofessional. Your handling of the whole situation was poor.I called Navy Federal Corporate who professionally explained to me how the real Navy Federal policies go and the proper way to handle my deposits versus your very short and semi wrong answer.I wouldn't let her manage a celery farm

John: Fantastic bank. Wonderful employees.

Darren Hatten: Awful bank experience for me over the years I look forward to closing my account here.

Kim Hill: It's a banking facility. And my experience is most time their drive thur is slow. That might be because they only have two lanes. Along with an ATM

John Stinson: Best credit union locally in Fayetteville

Joseph Warfield: Excellent experience.

Joseph Mass: Always a pleasure. Always fast and friendly, and extremely professional.

Anthony: A great place love the energy there very nice and helpful… keep up the great work…. Go Alicia

Saadiqua Aber: Loleta Manager Gave me & My Elderly Auntie the most unwelcoming look this Afternoon as We walked into the Bank No Greeting No Smile maybe this was because she had to stop giggling with her coworker but either way she was Just rude and refused to help us after we was directed to go to our nearest branch with ID and Paystub to proceed with a new account I’v been banking with these ppl for over 10yrs now and felt very comfortable telling people to open an account with them but this is like the 3rd time Ms.Loleta has been disrespectful and rude which is why I recommend ppl to just go to Skibo location until this lady receive some classes in customer service and retail Loleta is just very mean Black Lady with Very Poor customer service skills how dare Yal make her a manager than when I asked for someone to speak to above her and her response was I am the person higher up like seriously lady I’m black as well so no I’m not worried about skin color I’m Concerned about her Nasty Attitude overall disrespectful and wouldn’t allow my Auntie to finish her question it’s sad I’m Upset that I had to put give a star because she doesn’t deserve such

J R N: They were very efficient in setting up my new accounts, all of them seem very knowledgeable and proficient. We were in and out in about 20 min at most and that was with someone in front of us. It was so much easier and quicker going in person to set up latest accounts than it was to set up one of the accounts over the phone/online.

Heather King: Service is way too slow. Waited an hour for something that took 20 minutes. Cross train your employees for better service. There were at least 2 other employees just sitting in their office who could have helped customers waiting for something other than teller services. My assumption is that they were only able to provide the service they were trained for. When your bank is busy, it should be all hands on deck. Won’t be doing business with you guys much longer if this keeps happening.

Supreme Truth: Fast, courteous service and definitely COVID conscious...

Jennifer Deese: The Best bank ever hands down !

Dre'a: There atm machines are ALWAYS Down with One teller what should have been Quick, Wasn't 😔😠

Daniel Guin: I would trust my money with the local drug dealer than have to deal with this credit union ever again. They used to be good but they sure have went downhill and fast.

Cruser Barnes: Just want to let you know that only the drive through is open on Saturdays right now.

Margie Childress: This is wonderful place to bank. The tellers and representatives are so informative and helpful. The customer service is excellent. I have never had any major problems. Would recommend NFCU to everyone. Thankful to be a member.

Bert Johnson: Very professional bank tellers but the service is just way to slow. For Fayetteville to only have 2 locations and they service an installation as large as Fort Bragg I’d imagined that there would always be a lot of tellers available and it is not. The bank is normally full and the environment is calm, but the wait time in line is always slow.

Ashley Cabell: GREAT SERVICE!! Even thou she couldn’t help us initially, she called the person that could which then allowed her to help us. Verse the Navy Federal off of Skibo who just turned us away. Thank you Michelle!!

Brandy Gillis: This is the absolute worst bank to deal with. I have had nothing but bad experinces. Nobody seems to know anything they only transfer person to perosn then someone hangs up on you. DO NOT FINANCE a vehicle here. You try to get pay off letter and they give you a run around talking about specialist has to call you. I never seen that you have to beg someone to pay them. They are not bank of there word. How hatd is it so send email showing / stating total payoff amount

Elisabeth Slater McMillon: Very difficult to make payments because of archaic systems. They did not even want to accept a wire transfer to pay off our mortgage. Money was not applied to the mortgage and was credited to our account. Our closing attorney was on the phone for extended periods to get this taken care of.

Kimberly Smith: I have been a member of this credit union for close to 15 years. I have Always been greeted with a smile and felt like I was walking into the workplace of friends who will do anything in their power to help me. I didn't start out with great credit but as time went they recognized my lack of creditors didn't mean I wasn't paying my bills so I got a car loan. My credit score came up and the next loan was better than I was even quoted. I'm looking to trade in again and will be going right back to them. They have always done right by me.

Timothy Ingram: Credit Unions are a unique banking business and the rules are different for the business and the clients. I reviewed some of the other issues that clients are discussing, and they all seem to not understand how the bank is organized and maintained. First of all, if you don't know about the dangers of using your Debt card then please take the time to read the contract you signed when you asked for this service. This is a great location, new and includes various security features to protect the clients and staff. Enjoy the additional service and benefits offered by this Credit Union and please take the time to read about the issues that are inherently plaqueing our financial system!

Tania Adkins: They are super slow

elizabeth deane: I WANTED TO AMEND THIS: I just got my new card. 14 days to reach me. Unbelievable.I have never had a bad experience until now. Sharonview is changing their cards services and had notified the customers of when the old card would be closed. To call if any problems. So I called the number listed on the form letter. Pressed all the prompts. After holding 20 minutes-got a live person-who said she would have to transfter me to a loan specialist. Then I got place on hold-got an automated machine that wanted me card #. After two tries, couldn't find it. Probably closed. Transferred me to a live person. Who asked for my card # twice. Then name, ss, zip code and dob. Finally said you new card was sent (date was weeks ago). If I don't get it by (another date) call back. There is no direct #, I will have to play this game again. This is not good customer service.

Victor Maya: I tried paying my first bill online it wouldn't let me, I tried calling the both phone numbers they provide each one just sent me back & fourth to each other I could never get in touch with someone. I emailed them they also didn't answer the email. My credit is going to get ruined just because their service is terrible.

Trevor McDonald: I was a member of sharonview for a little over a year, in the beginning I needed the account but I found a better institution that won’t nickel and dime me and use policies to enforce charges on me.. anyway after find a new place other than sharonview, I kept my sharonview account active just in case I still wanted to keep the business going with them in the future.. anyway I should have closed it because I had Netflix on my debit card and didn’t even know when the charge from them would be coming out and even though I opted out of overdraft and requested that sharonview decline charges if the account balance isn’t sufficient sharonview paid Netflix $19.25 and charged me an nsf transaction fee of $32.. this didn’t make any sense so I closed my account because I don’t want to have to remember or worry about such unfair practices.. if the money not there, don’t pay it.. this wasn’t an ACH check transaction.. it was a debit card charge that should be declined.. I went and paid this instantly to sharonview and closed my account.. you know what else was crazy!! I didn’t even matter no one offered to help me or asked why I was closing the account because guess what.. we don’t matter.. they have enough customers!! Plenty more people out there!! I’m just one person.. and did I mention that this was the first time I had a transaction that even took me Into a negative balance?.. yeah.. and it wasn’t intentional.. I just don’t do well remembering things that are set on auto pay, and I had the money available in another institution.. that’s how I was able to pay and close the sharonview account the same day.. they don’t really care about us though..As a follow up to the owners response, no one ever tried to reach out to me to resolve or even try to explain what happened so please don’t view those responses as a gesture to correct anything because they don’t try to.. it’s just there to make the reviews seem like they tried to clean up the mess..Now on March 23rd 2021 I missed a call from sharonview credit union at about 9:11am.. it’s ok though, I don’t think they plan on returning the $32 that they think is now rightfully theirs.. when I joined the credit union I thought it was to get away from the unfair fees.. I’ve been with pnc bank for much longer than these guys.. and for one almost ever bank will reverse the first overdraft fee accessed to anyone’s account as a courtesy and second from I’ve been with pnc bank I’ve been happier than with sharonview because like I said if I’m opted out of overdraft I’m telling the bank do not pay if there’s no funds to cover any transaction.. and I stress this was a debit card transaction, not a bounced check or ach.. debit card.

Skylar Haven: I was disappointed in Sharonview Credit union. When i first open my account I was very impress by the façade. Was new in town thought i found a financial institution that care about there members. Boy was i wrong. I had a few bad energy vibes a couple time with Sharonview Cr. Union but ignored. This Credit Union is not a safe setting they have you stand outside though a window yelling all your private business on a open sidewalk so everyone or anyone to hear what you are putting or taking out your account. Than the Women inside the building look at you through the glass doors like what do you want like your bothering them. I do not recommend them at all. One of the worst credit union i know. Definitely doing business elsewhere, I close my accounts with them. so sad they look like they can be a great credit union but they are missing the main ingredient. And that is caring for their members no matter what they should look like or how much money they have Respect for the members who are doing business in your establishment, is the key. Bye Sharonview.

Ronnie Mackie: I was considering opening a account at Sharonview but after reading all these bad reviews I change my mind. This bank needs to get it together im not risking the headaches. But Florence S.C. reviews are alittle better but Tar Heels location is very good they need to learn from them.

Monica Speegle: I have always been satisfied with Sharonview until it comes to collecting money from fraudulent charges. It has been 3 weeks and I live on a fixed income. Scammers and scanners are not going to say yes it was me.Give me my money. Skibo bank teller that thought she was helping was rude.Time tl change the wait and see when you can. get your money.

Christy Bryson: If I could give 0 stars I would! Terrible bank!! Do not deal with them!

HoldRkellyDown King of R&B: Sharonview federal credit union bank practices are unethical and this company need to be investigated. Higher management is horrible this company is racist and bias Do not bank with this company. They all are frauds!

Justin Warren: Probably the worst bank ive banked with. Was charged a "Reg D Fee" for 287.37 and it charged my savings account putting it in the negative. Was not able to withdrawl funds from any account and they blocked my debit card from being used. They wouldnt accept payments to take care of the fee or anything, very inconvenient considering i was out of gas and needed MY funds to get home and couldnt access them without going to one of the institutes the next morning and paying the fee completely. Thanks ALOT Sharonview..

Mariana Cepeda: Fast and friendly service. I've been going here for years and they remember my family and I. This CU is a family and I highly recommend coming here and banking with them, definitely if you don't like fees and charges.

Sherif Temraz: Dealing with this CU since 2008 and still love it. very fast very friendly and very helpful.

Domitez Freeman: Very very bad bank to deal with I am leaving this bank

Dennis Barbour: Good

Starr Golden: I WOULD GIVE 0 STARS BUT NOT A OPTION. BANK NO GOOD. IM GOING BACK TO NAVY FEDERAL 👎👎👎

Jessica Jackmofsky: I am only giving 3 stars because I have money that I have deposited into my account that they will not let me touch for 5 days and it's really putting me and my family in hard times. I don't understand why they have placed a payroll check on hold from a company if it's not a personal check. I should not have to look at my money there and not be able to have it.....