Best Oxygen Equipment Supplier Fayetteville Near Me

Jeffrey Davis: Very smooth and efficient getting CPAP approved, ordered, and delivered. They moved mountains to get things done on short notice because of upcoming travel. Really great experience!

Belinda Whitted: Edward took his time explaining everything I enjoyed myself talking with him good job Edward

Christian Solaita: Jessica was amazing at giving us the class. She was very thorough and answered all the questions we had. I left Family Medical Supply with confidence knowing I can work this CPAP machine with ease. Family Medical Supply really does make it simple to use the machine, and how easy to receive immediate support. I say 10 stars if I had the option. Thank you Jessica and Family Medical Supply!

Sharon Bartley: Jessica was our trainer and she is outstanding when it comes to teaching. She is so knowledgeable and likable.My husband who has had 2 CPAP machines so far was there with me; says it was the most professional class he has ever been to. I would recommend anyone to use this facility.

Roger Moore: Ed was excellent at explaining how to operate my machine and getting me set up on the app. Ed’s ability to share his experience with CPAP therapy was invaluable. Thanks Ed.

Abe Menendez: Good training and user friendly staff!

Shannon Vega: Love, love, love to Fayetteville Family Medical Supply and Arshad for taking great care of my family. We had a billing issue and issues with a ramp and a wheelchair, but Arshad took me in hand and fixed everything. I can't sing his praises loud enough. We will be Family Medical Supply of Fayetteville customers for life. Thank you, Arshad!

E Stang: 3 years ago! I gave 5 stars. Today, May 25, 2023 I give 0 stars if I could. Horrible service from Fayetteville office. My sister is on full Oxygen support and she could not get tubing delivered after office closed. She’s having to wait until tomorrow if she can find someone to pick it up for her. They seriously need some competition for these no customer value people. So sorry Family Medical sold out to these money grabbers.

Amy Jackson: My 80 and 82 yr old parents were refused service after driving an hour to get an emergency medical supply at Liberty just adjacent to this facility at 2 min after closing (btw... they called and said they got lost and were on the way)...Jessica came to our rescue. Thank you for those who support medically compromised who truly care!

Lee Ensminger: I'd like to share my outstanding experience with Jessie at the Family Medical Supply. I was visiting Fayetteville from out-of-state, and my CPAP mask lost its seal. My experience with my home CPAP store in Columbus, Ohio has been less than optimal, and I was afraid as a one-time, out of state customer, I would have difficulty in getting the mask replacement I needed. I could not have been more wrong. Jessie greeted me with a smile and asked if she could help me. She instantly recognized my equipment, saw the problem, and immediately produced a replacement. I received the deal of the century on my replacement mask and was on my way in less than 5 minutes! I can't thank Jessie enough for her kindness and competent, professional help in my time of need! Five stars aren't enough.

gabriel garcia: Jessica was great made sure went over everything with me and made sure my equipment worked before I left. Not to mention while helping me and getting me out quickly she was also training as well. Thank you Jessica.

BJ D: Mr Lowe delivered my bariatric tub chair and he was very, very nice he made me laugh lol 😂...DME came in my size 5"10 and overweight and Mr Lowe educated me on how to make it higher and lower.

Linda Santiago: Arshad was very helpful & and pleasant person to talk to I really enjoyed my time with them would recommend them to anyone 😊

Charlotte Lambert: On time delivery courtesy made sure equipment was working properly and picking up the equipment was very helpful 👍

tanya whitson (Ms. T): Had a great training class with Chaneika. She was professional, had a great smile to go along with her upbeat attitude. She made sure we understood the information that she gave and answered any questions we made have had. Thank you Chaneika for making a very uncomfortable situation much more bearable! 👏🏽👏🏽👍🏽

George Harvey: Very polite and made sure everyone was comfortable with there new equipment

Dolphine Johnson: The service technician that came to my home was very professional, personable, accommodating, and thorough! He is a great representation of the company!

Mel Wright: I am always happy with the services provided by Family Medical Supply. The young man who delivered tanks this morning was courteous and polite. Another great experience!

Beverlyn Symonette: Service Technicians were professional and highly proficient. They were able to assess and solve the issue with my Dad’s hospital bed in less than 30 mins.

Donald Speights: Great people and very helpful

Courtney Aguirre: Great place for medical supplies! They make sure you have what you need! Will be back if I ever need more supplies!

Stephanie Conroy: If you’re looking for a power lift recliner this is the place! My father needed one for his upcoming hip replacement surgery and we needed it that very next week.The manager and the front desk receptionist understood the urgency of needing the chair and went above and beyond.The day the chair arrived from their warehouse they personally delivered it the very same day!It’s been almost a week since having the chair and it’s really helped my father during his recovery. The power lift recliner comes with massage and heating options and can lift my father to his feet without putting strain on his hips. I’m unsure of the weight capacity of the chair but it lifts my father who’s 275 pounds with ease.The massage feature comes with its own remote ( I’ll attach a picture) the great thing about this is that you can tailor it to your needs. Most recliners that come with a massage option just “vibrate” but this one you can specifically choose your hips or back, the intensity, and how long ( 15m, 30m, 1H) OR you can just choose all options for a general massage.The only Con I can possibly think of is the small lettering on the remote ( you’ll need some reading glasses for sure)but considering it has so many functions I understand why the font is considerably small.Overall we’re very pleased with the power lift recliner. Thank you Mercy Home Medical 🏼💕

Wallace Campbell: Lisa is the absolute best! Mercy is where you should shop for all your medical supply needs!

Sheila McLaughlin: Great customer service! Friendly and helpful staff. I highly recommend them for all home medical supplies!

Leonard Barber: Excellent service! They took time to work with me and get what we needed! I believe the employee that helped us was Lisa and she was incredibly helpful. We will definitely return for future needs. -Mitchell B.

Alex Reyes: The ladies were very nice, great customer service

P Smith: Absolutely the best CUSTOMER SERVICE that I have ever seen from a company! Their medical supplies were exactly what I was looking for.... One Stop...they had it all!!!!Plz stop by, you will not be disappointed!!!

Joseph Marlowe: Staff was very cordial and polite. They were eager to help us and show us the different products they had that suited our needs. We were very well satisfied. - Joseph and JoAnn Marlowe

DeWunn Wilson: Great Customer service.

Vi G: Wonderful shopping experience! Stopped at this store in hopes of finding crutches for a tall man and was pleasantly surprised to find some in stock, and at a very reasonable price! Associates suggested additional medical supplies I might find helpful after explaining my patient situation and even offered to save me money with the military discount! This will definitely be my 1st stop for anything medical supplies! Thank you ladies for making my day that much easier😁!

Laura Brown: The ladies in this store are GREAT! They were so patient with us. We returned several times before making a decision and Lisa and Debra were so kind. I would recommend this store above any in the area!

Don Walker: Very friendly and knowledgeable staff. Helped us find the right equipment at the right price, among many options. Highly recommended!

Latarsha Warren: Diana was an Angel and a blessing!! She help me find the medical supplies I needed for my hurt employee. Thank you so much

Melanie Dank: I use to waste my time going to a regular pharmacy or chain store. When half the time they were out of supplies that I needed. Well today Mercy Home has changed that for me. From the moment I stepped foot in the door, Diana (an associate) went above and beyond. She was kind and helped me get everything I needed. She treated us like family. She also explained the difference in some items I was looking at..Im telling you that you need to stop by this place. Bc once you go, you will NEVER go anywhere else for your supplies. Wow I can't believe how long this review is. But hey if the place is awesome, I would want to make sure that people know how great it is so they can experience what I did today. Thank you Diana and Mercy Home for everything!

Cee Clouds: I had the pleasure of having Diana answer my call for assistance. She was not only knowledgeable and proficient, she wasreceptive, responsive and efficient in carrying out her job, and an excellent representative of Mercy Medical Supply in Fayetteville, NC. When in doubt, she took the time to research the answer and provided the accurate information I needed. The item I needed was not currently available in stock and, after having to wait on the phone while she continued to search for the item I needed, Diana suggested that I give her my name and phone number and that she would call me back as soon as she could. Upon hearing from me the urgency with which I needed the item and an answer, Diana promised she would call me back the same day; and she did!!! She not only gave me the answer, but made suggestions as to what I could do if her answer was not what I needed. I was so impressed and thankful to be working with a caring and responsible person who so willingly, with a smile that I could feel from the phone, provided excellent customer service. Mercy Medical Supply, you have a winner in Diana. I pray that you appreciate and appropriately compensate Diana for her due diligence.C. Vaughan from Virginia

Darcy Ankner: Diana was extremely helpful during our visit to this store. Thank you very much for excellent service!!

Nikkole Whitaker: I came in to get accessories for my sister Kendra Wheelchair and Wanda was phenomenal. Not only did she provide great customer service skills she also was very helpful in showing me how to use the product I purchased. She deserves all 5 🌟.

Marissa Hernandez: We just moved from out of state and I left my nebulizer at our last house. This store was the ONLY med supply store open on Saturday. They’re literally life savers and the woman that worked there was so helpful immediately.

Ebony Green: Mrs. Diana and her staff are the best. They are professional, fast, knowledgeable, helpful and overall a complete joy. I literally called so many medical supply companies for assistance and she was the only one with both supplies in stock and no appointment needed. Thank you for your service to the community. I will be referring Mercy to everyone I know.

Milagros Newton: This location was so clean, organized and the staff was amazing. Lisa is amazing, knowledgeable and down to earth. She took her time to assist my mother and I with everything we needed and we couldn’t be more grateful.

Eddie Webb: On the first occasion, I was lied to about the price of some medication that I would be using. My second experience was having a problem with a bag that came with a "Portable Piece of Equipment." Rather than swapping out or trying to solve the issue, the person I was speaking with (Maleka) tells me to leave the machine out of the bag or for me to just find another bag. The product im speaking about is a "portable unit." In other words I needed the bag to carry the machine with me when I left my home. She was very rude and offered no help at all. Basically just telling me to deal with it. Still knowing that there was a solution, I asked to speak with a supervisor that was able to help me and resolve the issue in a matter of seconds by sending me another bag which they did have right there inside the business. In my opinion, the person I spoke with the first time doesn't know her job to well and was very rude on more than one occasion speaking with her. A customer shouldn't have to deal with these matters from someone that needs to be retrained or let go and is rude as the person mentioned above.The moral of this is: the supervisor tells me that the next time I call and that person answers the phone, just ask for someone else! So, the person with the "Rude Attitude" and that same person that "lied to Me" and that same person that needs to be let go will still be working there to help "You" if you choose this business for your needs...I highly recommend going elsewhere!

Wesley Locklear: The attitude these ppl have is awful I wish I could give 0 stars obviously they do not like their job

Becky Kennedy: I read the reviews before going and didn't want to go there based on them, but my insurance insisted. I called to schedule an appointment and Maleka was so patient with all of my questions and went out of her way to make sure they had what I wanted, not just what I needed. She even called me back to let me know she was able to get me the specific machine I had wanted. I showed up for my appointment, Maleka helped me right away and Rose fit me for my mask and explained how the machine worked. Rose also answered all my questions patiently...even when I was running out of patience with all my own questions. Haha! I really can't say anything bad about the service at all and appreciate how much they did to make me comfortable with my new equipment.

Jerry Goss: These people are slow, appointment at 3pm and been waiting almost 20 minutes, ridiculous!!

Rachel Munn: As an ordering provider, the customer service is amazing.

Marilyn Mrchinek: The hospital contacted Rotech to supply with portable to have at home as I had a concentrator. Rotech said they would deliver with in 2 to 3 hours. They didn’t show up at the hospital and was called again. They said that they were coming from another community and would be just as quickly as a good, and that we would call as soon as they reached town. The patient went home without oxygen, which was only a little ways from from the hospital. At 10 o’clock that night they finally arrived and this was sad about seven hours after she had gotten home. They brought the portable tanks no regulator, no cannulas and also not a carrying bag for this portable. So he said he would have to bring it back which he did. Apparently they were very close here. That evening he did bring back a regulator so that portable could be used when they were going to be leaving in the morning. The next morning we discovered there was no cannulas, so which had to take the cannula off of the concentrator so that we could use that portable unit. this is 615 that evening and we still do not have the equipment we had told him to leave. It would be the desk at our apartment and it has not been done .I have been on oxygen for several years and I just moved here last April from in the west my company out there. We’re right on the spot every month there so they would call to see if I needed equipment every too much. They were out cleaning my concentrator my concentrator that belongs to you has never been touched by your company since I have arrived last April I feel that this is a a health problem I feel at this company is is not treating their customers properly they’re lying to us they never show up but by golly they’re getting paid by the government and I tell you work I will never recommend this company again and I am going to tell the hospital the same thing .I hesitate to give you my telephone number but you may contact me. My initials are MM I live off of the Fed TW Alexander across the street from them wake med Silletti on ACC Boulevard and you may contact there the desk in the lobby. We’ll know who I am and I will let them know that there’s a possibility that your you’ll be calling and they can contact me too and we can talk on the phone.

David Miles: 1st time going there through a doctor 's referral. Staff was very friendly and professional. They supplied me with all the equipment and supplemental items needed, as well as going over all the equipment and teaching the functions, proper use and maintenance of the equipment.

Charles Davis: This service is a whole new meaning to CROOK.Even though we were no longer a patient they continued ti bill us monthly.While calling to ask why they tell us to not worry about it it will be taken care of.Here it is August and they are still billing us for service that should have been cut off in January.Again when called every month they say disgard the invoice.Its crazy.

Carrie B: This is an awful company to get oxygen from. They are always out of stock of oxygen tanks. This has happened three times now. They did not offer to even help me get any tanks. Now I am stuck in my house for a week because they're not going to get any oxygen tanks until that long.

Lisa Page: After reading all the negative reviews I was a little skeptical to get my equipment here. I decided to try it anyway to avoid a longer delay in getting my medicalSupplies. Wow was I surprised when I walked in and met Kori the respiratory therapist. She was amazing very knowledgeable and helpful. I got my supplies came home had some issues. Called first thing the next morning and spoke to Penny who reassured me everything was ok and a normal response and that if my mask continued to bother me to call back. Tried it again that night same issues. Called back spoke to Penny again she scheduled me to come in for another mask fitting. Went in yesterday explained to Kori what was going on. Explained how I was feeling and a little background history. She was very compassionate, kind ,considerate and caring. She made a suggestion based off of my issues and let me say. I slept good last night with no issues. I am so thankful for Kori and Penny for their help and kindness. You ladies ROCK!!!!

Dedra Hensley: Great durable medical equipment place to send patients to for therapy! Open communication and great customer service.

Lou Mason: Horrible service. Not patient oriented. Makes rules up to suit their profit base. Make your doctor find a reliable provider. When you need oxygen, they will not deliver and claim they are out of stock. SAD.

Sheena Paulette: Terrible company. Poor communication and no ownership of errors taken on behalf of the employees. I was misinformed many times by the billing department as to my balance, and was told months later that changes were made without my knowledge. Every time I spoke to someone there was a different story, a different amount due. Very frustrating and when I complained everyone blamed someone else. Would never do business with this company again. Recommend reading contract and staying on top of your information, Bill, and balance as much as possible. Don’t rely on the customer service to tell you anything.

Joseph Dyer: You would be better off using a air compressor for a CPAP machine or any thing you need then using this company. Customer Service is non existant. The so called Customer Service personal feel it is an honor for you to talk to them. Then they argue with you as they of course are always right. Plus the fact they down right lie to you when dealing with any issue.Find another company for all your needs.LET IT BE KNOWN YOU HAVE BEEN WARNED. By me and all the other 1 star reviewers!

j meares: Top notch customer service and knowledgeable employees! Every single time I am in their office, I have witnessed the employees deal with some not so easy to accommodate patients. No matter what is said or done to them, they always maintain their composure and professionalism. I have referred this office to all of my Soldiers and family members for their supplies. Shout out to Ms. Lauren for always going above and beyond manning the front line as well as the rest of the office and all that they do to support us Soldiers, Airman, and civilians! Appreciate you guys!

Oral Holden: Terrible!! Do not get involved with this place. After a fiasco at this place I went to another that was so much better.

Robin Blackwelder: If I could give lower I would , worst place ever they could care less. Worst customer service ever not for for animals BEWARE!

Brigitte Anderson: Needing a CPAC mask and machine, I called to get a high price range before going to Rotech. I was told the most expensive mask would be $402. My nurse had already told me that I would be fitted at Rotech and could choose the mask of my liking. Got to Rotech, did not get fitted, did not talk to anyone but was called to the desk by the receptionist and told that would be $402. When asked why I was being charged before choosing or being fitted, Rotech's rude receptionist said, this is how we do it. Needless to say, I did not get the mask. This place is a sham. Take your business elsewhere. I would give the place a ZERO if I could because they are not worthy of a !.

Douglas Osborn: Always have issues when ordering supplies. I have never gotten a return phone call to order my cpap supplies. I use to have them then they started sending me supplies without calling to confirm. Then they started sending supplies to early and my insurance wouldn't cover them so Rotech would send me the bill. I finally had to cancel the service and start using a different company. I recently got a new machine and my Dr said she works closely with this company so I decided to give them a second chance. They scheduled to call me when my supplies were do but I have not heard anything. I called them and got an answering machine during business hours, left a message and 2 weeks later still have not heard anything. Trying to find a new supplier now.

Amy Jackson: If I could give "0" for this review I would. My elderly parents drove almost an hour to get to this facility for an emergency medical supply. They 1st called to make sure it was available and to say they were on the way... again to say they were a few minutes away. At 5:02 (they closed at 5) they were refused service even seeing a clerk inside. Is this the way we treat medically compromised patients...and what if it were their parents?

Mike: Aaron came out within 3 hours and got us setup!

RL B: Great caring customer service.

Jackie McDougald: Aaron, was a great technician! He did an outstanding job! I would recommend him to all who need help! Thank God for Aaron support.

Shan Ban: Carla at Liberty Medical Supplies was such a big help to me today. Thank you so much for your patience, understanding and kindness. Shannon Snell Kahele

Zees Adorn: I had great experience with them.

Nicki Gardner: Falven was so professional and efficient when he came to my home in the middle of the pandemic to setup an entire bedroom of medical equipment. He took his time and explained to us how all of the equipment operated and answered all of our questions. He is a great asset to the Liberty Team.

Samantha Collier: Tried to get a breast pump from here and the lady had “trouble” verifying my insurance so she told me to “just breast feed naturally” ….after I had mentioned that my baby is a preemie in the NICU so I can’t. She was super rude and the comment was unnecessary and very hurtful. I went to another company to get the pump and they had no problems so I think she probably has something against pumping mothers.

Rasheya Brown: Whoever answer their phones need to be a lot more professional and not rude, especially when you are asking about supplies that you are paying out of pocket for..

M Jackie: Great customer service

Marcus Robinson: 5 stars is not enough. I had a emergency situation where I needed a nebulizer immediately it was 4:52pm called this place, they had one told Cindy my situation & that I was racing there to get it she waited for me when I got there I had problems with my insurance because the doc didn't give me the right paperwork I was upset & stressed even though they had been there all day and were closing Cindy took her time explained everything I needed to do to get ins to cover it and made sure I walked out with my nebulizer and everythingi neededwith it. She was extremely polite and went out of her way to make sure she solved my problem this store has exceptional customer service and client care if you need any kind of medical equipment THIS IS THE ONLY PLACE TO GO by far they care about the customer not the sale & in this time & age that's a hard quality to find. Thank you guys again if you read this.

Carley Z: I would not recommend using this medical supply store. The lady working was very rude and not empathetic to the fact I had a newborn baby with me trying to get a breast pump.

Sherrie Rivera: I would not recommend this medical supply store. I have insurance that covers compression hose and they have a contract with my insurance. So I went there to get the compression hose that I need and they tell me that I have to pay for them out of pocket and the put in a claim with my insurance. They are not supposed to make me pay so that I have to then put in a claim when they have a contract with my insurance company, they are supposed to give me the hose and then bill my insurance company because they cover them 100% . The ladies go on to tell not only me but also the lady from my insurance that there are certain items that they choose not to bill the insurance for but that they make the patient pay up front and then the patient has to put in the claim. She told my insurance lady to take it up with corporate. They are taking advantage of their patients and the patients don,t even know it.

Lydia: My visit to Liberty Medical Supply store went very well. Seamless process and was in & out in less than 20 minutes! Very sweet, helpful staff! I appreciate your help.

Tremontie Renfro: Decline to comment.

Amber Burke: My son recently broke his leg and was in need of a wheel chair. I called Liberty medical specialties and was helped by Nadine from start to finish. She answered all my questions and was very patient. She did her absolute best to make sure my son had his wheel chair that day! She was very sweet and efficient Thankful for all her help!

Hannah Dilley: I got my Spectra S1 breast pump covered through TriCare quickly and efficiently at Liberty Medical Specialties. I was in and out within 20 minutes. Bring your military ID and your prescription.

Donald Capps: My wife is looking to get her 90 yo mother a lift chair with a doctors prescription. Call Liberty and talked to Nadine. She acted like we were bothering her too much to help. Called again to check pricing and Nadine said she was too busy “having lunch” and would call my wife back. Still haven’t received that call. Taking our business to Family Medical. Extremely helpful. Suggest everyone else do the same.

Patricia Childers: Called and spoke with Karla, she was very helpful I’m sorry you don’t have the adult forearm crutch I need but I will certainly utilize Liberty Medical for other needs as they arise. Thank you for your compassion and professionalism Karla you are a blessing!

Ashley Corona: Great staff, little outdated process, everything is written by hand and took a while, but she helped me load everything into the car!