Best Passport Office Cary Near Me

Adam Pegram: Rude and unhelpful staff at this location. Love my USPS delivery driver though!

EnjoyBeing Yourself: Wesley was & is absolutely amazing. I was and I am very pleased with his customer service. He assisted me more than exceptionally well. Thank you so much, I really do appreciate it. My first return in years and with fashion nova too. My mother, several cousins & uncles even my father worked now retired from USPS and I know they were amazing because they are absolutely beautiful people. May you continue to be great in all that you do. Remember to Enjoy Being Yourself and always mind your business. Follow on TikTok @enjoybeingyourself

Jade Morris: Don’t go here for passport took me 6 months to get mine one of the employees didn’t follow protocol he just did whatever very sorry services

Xiaowen Cao: Terrible experience at this place. They lost my package and the response I received was “I don’t know what happened” after waiting for 15+ min. While waiting for the assistant looking for my package, I heard the lady next to me received responses like “there won’t be anything you can do; I don’t know; maybe it’s in California, I have no idea”. The attitude of working staff at this place is just terrible. I would avoid this place as far as I have another option!

Barbara King: The terrible service of the postal worker who lied and said I requested my package be held for me is outrageous! I waited all day for my package to be delivered. She never did!

Tal Klayman: No one is answering the phone and they didn't do delivery for handicap person.The manager of this branch should be fired

Dulce Casas: France attended me when I went to the post office. She was very professional and helped me with mailing out very important documents. She provided great customer service and was very nice!

Cameron Crawford: Scheduled appt for 2pm, I had it scheduled for about 5 weeks.Arrived at exactly 1:50pm (they said arrive 5-10min early) and knocked, no answer and no window in the door.I saw the paperwork next to the door and went ahead and filled it out.Knocked again (now it's about 155pm)No answer.Reluctantly I pushed the bell that had a big sign that said "PUSH ONLY ONCE!"No answer.At 2pm I knocked quite loud this time, and got an answer.The man opened the door, said you're late, and therefore I couldn't go thru with getting my passport.I pulled out my phone and said sir it's 2:01, I've been patiently standing here for 10min.His reply was "it's past 2pm. I take lunch from 1-2, and since you didn't arrive by 2, there's no possible way to get your application completed before my 2:15 appointment"I was shocked and amazed. Again, like pointing at the clock, my phone, my paperwork completed...and going "why is this even happening? I took off work, had it planned and came fully prepared""Well, you see, it clearly states you need to show up 5-10min beforehand. So now it's 2:05pm and I will miss my appointment with the next customer if I take you."We kinda went back and forth like that until about 2:10 when I said the obvious, that his 2:15 customer was also late so therefore he would not take them. And then I made a point that if he was on lunch until 2pm, it's impossible to be 10min early. I was, he just wouldn't open the door.It's really sickening my salary pays for that piece of garbage to do what he "does" which is clearly nothing.We went down the street to a walk in at a different usps location, got excellent customer service and I was in and out in 20mins....AND there was a family of 4 in front of me.I'll be leaving that usps a 5star review.Don't waste your time with an appt. If you do, make sure you're 10min early and don't pick the 2pm slot

Julie Fisher: The best customer service was provided to me today at my passport appointment! France (the woman who helped me during my appointment) was so pleasant to work with and helpful from start to finish! Thank you, France! Your great customer service is appreciated and has not gone unnoticed!

DeAnna Palazzolo: Twice I've had packages of live insects die because they were delivered to my house instead of being held at the post office. Both of which had bold stickers saying "LIVE INSECTS" which that alone means they shouldn't have left the post office, but the second package (I was reimbursed because the others died) says in two places "HOLD AT POST OFFICE".Not sure how to order insects to my house now as I can't trust them to be held at the post office and I don't want to pay for a PO box. If you have something that you need to stay at the post office for pickup good luck.

Chethan M: Went for passport appointment and came back super impressed. The postal officer was super polite, clear in communication, efficient and we got our work completed within 10 mts which included taking photo, application and documents verification, payment (including creation of money order). Definitely 5 stars

Ally Estes: horrobile.. horrible… HORRIBLE service

Mo Wang: I received a package was not mine and brought it to this site. The employee that I spoke to acted annoyed with me. I explained the situation and she SAID,” you have to take it to the Apex. And you have already opened it and we are not going to take responsibility for it!” Well, it seems like I am responsible for this package delivery tho.

D.J. Svoboda: The USPS deserves a Lot of Great Thanks and a Lot of Great Respect!!🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠 The Awesome Team here Work Very Hard and they Provide a Lot of Great and Amazing and Very Fantastic Appreciation Above and Beyond!! God Bless them all very very Greatly for all of their Great and amazing and awesome work and Service!!🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠🌠

Sideger: Rude staff.

MARY HUNTER: They can never get mail hold correct. I always have to scramble to find a neighbor to go get my unscheduled delivered mail picked up. Why even offer if you can't get it right? Then you can't even get them to answer to get it corrected. I even called them to alert them to a mail hold instead of only doing it online. Very rude to me on the phone.

Moon Sol: The African American woman at the front desk is short with customers. I heard her tell a non native English speaker that she couldn’t understand what they were saying and she didn’t try to understand nor did she try to help them. She shooed them off and another woman had to take care of them. Absolute disgraceful. She is disrespectful and impatient. Even with me she was impatient. If you come here be prepared for an unpleasant interaction. She is miserable.

Dan Mulloy: They keep crossing our names off the mailbox, impacting our mail delivery and causing things to be redirected. Deeply annoying and completely unnecessary

Kathy Foresta: I live near this location and try my hardest to avoid any interaction with the women at the counter. They seem to loathe their jobs as well as all of the customers, and use any opportunity to degrade, belittle and generally make known that everyone is an inconvenience to them. Today, I overheard one of the ladies telling a non-native, English speaking gentleman that he was in America now because she couldn’t understand him. It’s a shame - everyone is short -staffed so I’m sure nothing will be done but if you hate interacting with the public, how about doing us all a favor and working in the back???

Lindsey Call: Place was super crowded, line out the door, but the two women working the front were patient and kind as they worked through everyone’s needs. And one gentleman (possibly named Tony?) was cracking jokes and helped me tape up my box when there wasn’t any tape to be found. Mailing stuff can be annoying, but they made it so much better.

Tomasa Gonzalez: Great service

Paulina Garcés: Great walkin help, the lady who was welcoming direct and help me and others in a very nice and kind way! She is the best employee there. Thanks

jocelyn garcia: Very nice people and when I needed help the guy was really nice in helping finish the paper work.

arefeh razavi: I would like to recognize Ms Patty Mill-by for she did today 05/15/2023 when I need a help to renew my passport ! She is a great team player! She enjoys of her job and she makes sure everyone receives help if needed! I really appreciate your help and support:) Thank you for all of your hard work.Arefeh

Bullwinkle Moose: The "GENTLEMAN" Kevin was rude, insulting and condescending and has no business interacting with people. If it were not for the caring and compassion of Peggy and the other woman whose name I did not get, I would have summed it up among some of my worst government experiences I have experienced, but Peggy and the other woman were SUPER!!!

David Hertzberg: I went to get a passport after having to wait over a month for an appointment. I'm out about $200, and they stole my certified birth certificate. And no sign of a passport.

Primitivo Dominguez: La persona de piel oscura Kevin grocero déspota burlón debería ser despedido del trabajo que pues el público paga su salario.

Scott Reston: Staff was very friendly and efficient.

Noemy Mora: Despues de que cancelaran mi cita en new bern ave me llamaron y dejeron que podia ir a este lugar sin cita previa asi fue lei algunas reseñas de personas que decian que tenias que madrugar asi fue llegue 6am y obtuve el 5 lugar ellos empiezan a dar unos tickets por orden de llegada asi que madruga si queres ser de los primeros ! La persona que estava ayudando fue muy amable empezo a tramitar los pasaportes a las 9am cuando ellos empezaban 10:15 fue muy amable de su parte atendernos antes del tiempo termine todo en 4 horas desde las 6am a 10 am con la persona solo estuve 5 minutos porfavor se paciente que solamente estuvo 1 persona haciendo todo tambien asegura llevar todo lo que necesitas y llevar la aplicación sin errores eso te facilitara a ti y ala persona que haga todo por cierto en el lugar no tienen baños y la señal de tu telefono es pesima en ese lugar … mucha suerte ! Y muy agradecidaAfter they canceled my appointment at new bern ave they called me and let me go to this place without an appointment so it was I read some reviews of people who said you had to get up early so it was 6am and I got the 5th place they start to give some Tickets are on a first-come, first-served basis so get up early if you want to be one of the first! The person who was helping was very kind, he started to process the passports at 9am when they started at 10:15, it was very kind of him to attend us before the time, I finished everything in 4 hours from 6am to 10am with the person I was only 5 minutes Please be patient that only 1 person was doing everything, he also ensures that he brings everything he needs and the application without errors, that will make it easier for you and the person who does everything. By the way, in the place they do not have bathrooms and the signal of your phone is terrible in that place… good luck! and very grateful

Zulma Gutierrrez: Era mi lugar preferido pero está dañado ahora realmente no quieren trabajar y te hacen esperar sabiendo que no podran atenderte

james sigmon: Not enough staff to handle the influx of people.

Jay Lay: Website says it's open 10:15am to 6:00pm. Arrived at 9, there is already a long line. Takes ~ 20 minutes per person, wait 5.5 hours and they say they are leaving at 2:30pm. "Come back another day".If this were a private business, they would be out of business. I can't wait until the government runs our healthcare. This place makes the DMV feel like a resort.My advice...start getting your passport 12 months before you need it, because you're going to spend several mind numbing days at this office.

Kamol Kour: Not enough employees and always too busy

AndieGlam TV: This place just makes the process so difficult for no reason. The employers automatically have attitudes when they pull the blinds back. This time around the people waiting decided to number ourselves in the order that we arrived to make it easier for them and they pretty much ignored it. So many people walked out of line because they told them they would have to wait hours to get a picture but we saw them taking pictures of other people. They don’t have Wi-Fi, some people were having trouble accessing their accounts bc there’s no service. They had a lady walking through the line making sure applications were okay before getting to the counter just for there to still be a line of people who were turned away at the counter for a mistake. Don’t expect customer service here. Make sure everything is already perfect and ready to process and don’t have any questions. They’re not customer service agents, more like robots.

Shanmukha Bollapragada: My appointment in chapel Hill Post office was cancelled and I was told to walk in to this location. There were 8 people in front of me and a few appointments in the middle , but the line was moving quickly enough and agent was really moving efficiently. We got our work done in approximately 2 hrs. Overall this location is very convenient as they accept walk ins and fast enough.

Alyssa McGill: As much effort as I put into planning and making sure I had all the documentation in order, I still fell short by forgetting some of it at home. But what could have been a super stressful situation was helped enormously by Joe who was patient and pleasant. It took a few tries but we got mine and my kids' passports squared away--a huge relief in light of the work and school missed to make it happen. I never thought I could write a five-star review for a government agency but Joe accomplished this singlehandedly and I appreciated his efforts very much.

Alexandria Spina (Alllllyy): It’s extremely busy after noon I would recommend getting there very early ! But it is a life saver because all the other places are booked to the end of march!

John Brown: We need to lobby for Patricia to be in charge of the entire Department of State (and Post Office)!I arrived about 9:30 and joined about 30 people already in line waiting for the 10:15 open. Prior to opening Patricia gave us all a quick overview and how to make it as smooth as possible. At 10:15 there was one person processing and Patricia helping get the first couple people in line ready. There was only 1 person with an appointment, the rest of us were walk-ins. If you want to be first you probably need to arrive about 8am.There were 3 of us doing renewals and had our DS-82 form ready, picture, passport and blank check. She pulled us out of the long line and got each of us ready. It pays to have your form 100% correct and printed using the online form-filler. She'll tell you the correct amount for the check and what to write where. She'll also attach your picture correctly and verify everything is ready. We put them in our "expedited" labeled envelope and were sent to the post office area to pay for the envelope/shipping. Off-the-record expectation for a passport renewal return is 2-3 weeks (as of Feb 7 2023).I was out of there about 11:05 - avoiding a multi-hour long line. I think there were a total of 3 people processing when I left.Patricia is incredible. Her positive attitude and willingness to help and keep things moving in the face of so many impatient people, with questions and issues is saintly. Without her this would be a 1-star (not enough people, unorganized process, etc). With her this is a 4.5 star!

Claire L.: This location was a life-saver after my passport appointment was cancelled day of at the Chapel Hill Post Office. It was fairly busy walking in at 11 a.m. on a Thursday and I had to wait for a little over an hour. However, everyone was kind and processes seemed as efficient as possible. I witnessed employees help several people with getting the correct forms, photo copying IDs and birth certificates, and taking photos on-site. This does not happen at every location, trust me!

Mimi22: Had the worst experience dealing with “KEVIN”. This human being should not be given a chance to work or interact with people. Incredibly rude, disrespectful, doesn’t want to do his job. He literally said I can’t sit if I am next in line to be called. I have to stand up or he will call the next person. I think this place in general has no accountability structure and stuff get to do whatever they want, especially this guy (I choose my word loosely) should be ASHAMED OF HIMSELF.

Vevin Kumar: Been here a couple of times. Polite and responsive.

Cara Casuccio: Very rude woman raising her voice at me when I asked her a question about my mail that showed delivered. Super argumentative - Unacceptable customer service …

Gabe Trout: Canceled our passport appointment without even checking if we were present (which we were 10 minutes before appointment time) because we didn’t stick our head in the door which “everybody knows to do”. Absolutely rude and completely ridiculous.

Subu Carem: One blond long hair lady is extremely loud and rude!! She really needs to take customer service training. My experience today was not good

Jeremy Albert: Terrible since the lines are always out the door and they don't have a drop box for packages.

Mary Buchanan: Today was the best USPS experience I ever had. I was greeted with a friendly smile and asked what I needed. I was directed to a less expensive mailer and offered a pen. There's a hostess with the most-est at this PO!

Christian Taylor: My experience today at the Holly Springs Post Office was fantastic! Everyone was friendly, and Beverly was so helpful today when I needed to add a document to a package I had dropped off a short while ago. Thanks Beverly!

Dillon Krotz: Extremely efficient, polite, and helpful! Thanks for everything ☺️

Virginia Bradley: Great! Quick efficient service. Flawless transaction. Pleasant person at the desk. He was a little robotic, but it was an easy visit. I'm sure anyone's mind goes numb after greeting several people throughout the day.... Lol

Megan Copeland: I have lived in Holly Springs for 15 years and have always loved this post office....today that changed when a worker threatened to open my package to confirm that I was sending a BOOK using the book rate. NEVER in my life has anything I've mailed ever been questioned. It was beyond rude and unacceptable and though this post office is right down the road from me I will never step foot in it again. Not to mention this was a memorial book of all of dead husband's pictures in it...don't use this post office, find another one to use!

CM WH: I went to the post office today to drop off a package. I walked into the building along with a few other people and we all were confused. There was no sign of anyone working at the post office. Maybe because it was Columbus Day? How hard would it have been to simply post a sign or two at the front door informing people that the post office was closed? One of the people who was simply wanting to send a card was actually worried about the employees. She considered contacting the police! It’s also so no one really cared about the patrons. #disappointed

Markus Salo: Came to renew child passport and everything was smooth and quick. Really no complaints.

Jeremy Winslow: No mail in 4 days. When can we expect our mail delivered?

Christi Lewis: Ricky helped my fiance and I apply for our passports for the first time. He was very pleasant and efficient! Would highly recommend this post office to anyone getting passports!

Diana Hawa: Amazon requires no boxes or label needed to return the item.. however this specific store wants to charge you for a box and a label costing me 24.95 ea (87 dollars in boxes) for an item that cost 12 ea which is against amazon return policy.also the matter of the fact is I returned the same item at a different stire.that means tvia store ia doing somethung fishy. I am never returning to this store.staff name is Leo

Dennis Barrington: The folks working here work hard and really try and help you as much as they possibly can. The -1 star is just the USPS hours. VERY hard to get here before 4:30pm. And the lines can be long during holidays. But you can't fault the staff. Our mail is delivered from Fuquay Varina's USPS, not here. But I mail out from here and the UPS store. When I DO have to mail from this place, while there is a wait, once I get up there, the staff take their time and treat me really well. Good people. Give them a break and thank them for their service!

Megha Joshipura: We came in to renew our children’s passports. Both people working were very helpful and friendly. The person that worked with us for the renewal was knowledgeable and very patient with us. Great experience!

WendyScape (Wordpress): Everyone here, from the postmaster to their newest trainee, has been exceptionally helpful to me. Going to this post office is a bright spot in my day! Oh! And also, they handled the overload of Christmas kindly. I was amazed.

Elizabeth Strycker: Absolutely the best service. They are always kind and welcoming every time I go in there. Lines move fast even during the holidays. Thank you!

T W: This post office has a friendly staff. Despite the small size lines aren’t too long usually and move fast. I have used passport services there which has been very smooth. This post office is the best one I have been to in Wake County.

Drew Vliet: Worst post office I've been to. The only employee there half the time, Angela, needs a new job that doesn't involve interacting with customers. Having to deal with her is a great way to ruin your day

Jennifer Hall: The lady at this post office was unbelievably rude and nasty. I misunderstood something she said and she rolled her eyes and made a smart remark. Why would you do that?!?! People have truly lost the ability to be kind and patient with each other. I ended up going back in to get my package and mail and took it another post office because I didn’t trust her. Just Wow!!!

Amy U: The absolute worst post office. Every employee that I’ve had to deal with here is extremely rude and unhelpful. I apparently used the “wrong” tape (the only one they have available). I needed one small strip to seal the top of a bubble mailer and the employee wouldn’t help. She said I had to buy a single strip of tape for $1.75. Outside of today’s experience, every experience I’ve had here has been horrible. I can deal with waiting and how slow things are, but I can’t deal with rude employees. I went to ups instead and actually got the help I needed.

Maryam Mohamed: Incredibly rude staff - go somewhere else. I used the wrong tape (there was no sign specifying) and they were sold out of the right one - so she told me to go home to tape it and come back. I live 30m away. I ended up just sending my package opened.

Jessica Michaelson: This place is full of mold it's literally coming out of all the vents. Ceiling tiles hanging and blackened, holes in the ceiling where water damages seeped through and tiles taped into place with masking task. Gross! I had to leave because my allergies and my son's allergies were triggered. We were inside this building for less than two mins and our eyes starting burning and itching. I feel terrible for the people working in these unsafe conditions. I would be happy to provide pictures if anyone would like them.

Vinita Chaudhary: No self service available here even though it’s in Downtown

Pradapkumar Sukumaran: Not customer friendly

Dom Vidrine: Useless. Trying to return a prepaid package with USPS label. Used some tape lying on the counter…. Evidently the wrong kind? Why’s it lying out then?Appreciate the assistance….

Steven: The service was fast and they were very patient with me! Thanks!

Anna Bogdanova: The worst service ever! Never again!!

Christina H: I would have given more stars if they had been open when they said they would be, and I hadn't lost 30+ minutes of my time for trying to mail my packages. I arrived at 8:55 during business hours and stood in a line, waiting for them to open, until 9:15AM. They are supposed to be open at 9AM. This is a government office, and we don't live in a third world country. It should be open when it says it will be, barring some kind of disaster. Based on the other reviews, unfortunately, it sounds like this is not unusual. Because they were closed, I then had to drive to another post office and wait in line 15 minutes again. Ridiculous.

Shriya Amit: Great location, fantastic staff and very quick and efficient. We recently moved and wanted printed address change forms and this place had it.

Charlotte Armstrong: I have done business with the S. Academy Post Office for 16 years, and am very proud to call it my postal home.Yes, some of the postal clerks come across as stiff, formal & 'can't be bothered to tell you a second time', but that doesn't last long if you get to know them by first name and make them laugh. This takes time, but it will come if you do a lot more listening and observing.Each postal clerk is a person who has many of the same adult responsibilities, heartaches and hourly disasters as you have.Haven't you ever had a work day when your work seemed like a bland routine ? It happens, and the only way through it is just to shift into 'bland mode' which can be seen as aloofness and rudeness.Postal workers not only have to pass grueling Civil Service exams to get their postal jobs in the first place, but they also have executive intelligence way beyond what is required for their jobs, plus have ti maintain their calm while suffering through annoying public for hours on end. This group with executive-like minds have largely been artificially 'placed' in jobs that require the learning and recalling of a huge amt. of USPS data. Add that to sharp minds, and it is entirely possible that bordam has set in.

meniscus70: Drove all the way over here because the post office on Wrenn Ln (which is the worst office on planet Earth btw) had a broken, yes broken self-service package drop. Well this place is stuck in the 1960s, no self-serve kiosk or package drop in the lobby that is accessible after the counter area is closed. This makes two Cary post offices that I have been to just to mail a package and I haven't been able to mail the stupid thing yet.

Vic King: Great people!

Josh Tomczak: Staff here is alright, I guess. Nothing else to say.

Jordan Roberts: The number of reviews saying how nice the staff are is unconscionable. I’ve been here about a dozen times and I dread any time I have to go. Having worked in customer service, I’m always very conscious of being polite and patient and I rarely have any complicated business to do. Multiple ladies at the front are EXTREMELY rude. Looks like they’re a ways off from retirement though so I guess we’re stuck with them…

Alicia Marie Phillips: I’ve come here twice, twice I’ve had horrible experiences with the single lady that works here. Customer service is not her area. She also says they only have one employee all the time so waiting times of 30 minutes +++ is absolutely normal.FYI if you want a PO Box and yo through all the trouble of doing everything and paying online, just to go have to wait in line for 40 minutes, don’t give her the satisfaction of rejecting you too!!! Guess what? The online application means NoTHING and she wants you to hand fill out or print out your application or your box reservation means nothing!!!!I honestly will be driving into another town to get actual help and service. This lady clearly hates customers, we’re just a nuisance to her.

DottyLLAMA: The earlier the better. This isn't the only busy post office, i have even tried apex and it is just as busy. You definitely want to plan for plenty of time for the wait because they simply don't have enough workers. I didn't have any issues with the teller from all of my visits so far.

Madison Weller: I’m recently engaged and needed to purchase some stamps for our wedding invitations/thank you notes for our shower. I had to bring the 3yo I nanny with me… & she was so excited to get to see the inside of a post office. The attendant at the front was very rude to us both, and snapped at me when I asked very politely where we could find stamps. She said I would need to buy them up front, and when we walked up to her to do so (totally clueless as to what to do next), she waited while glaring at me & my nanny kid… and then sternly said, “look, lady, I can’t read your mind, what do you need?” She then proceeded to stare me down while I completed my payment process.Very disappointed with this entire interaction… truly just broke my heart, and my nanny kiddo was pretty sad as well. Very sad to see what’s happened with customer service here… we will not be back at this location.