Best Urgent Care Center Cary Near Me

AJ: FYI WakeMed is on the right when you pull in, the UNC is the building on the left (there’s no UNC sign on the building.)Brought my son here to be seen as his PCP is in the UNC network.Pros:1) We were seen quickly (we were also the only ones in the office at the time).2) You can check wait times online.3) the nurse (Tammy) and doctor (Dr. Derse) were very friendly.4) the waiting room and patient rooms were cleanCons:1) The receptionist was wearing gloves the whole time while handling our intake and paperwork, usually people wear gloves and don’t clean their hands.2) You have to fill out 4 pages of paperwork, even if already established as a UNC patient.3) The office apparently closes from 2-2:30 for a break, that’s not indicated on their website.

Britain Barker: Absolutely horrible and painful experience! The only reason I gave this place 1 star is because the nurse was very kind and thorough. However, Dr. Derse was unnecessarily rough and could care less about the pain he was causing to someone who was already in pain. I would not recommend this facility or doctor at all. Please go somewhere else where you will be better cared for.

C.L.: They weighed me in KGs and when I asked why they were using KGs instead of LBs, the nurse said “because some people are sensitive about their weight”.... This is not a joke.... This actually happened, in the USA, where we specifically use LBs to measure weight. Regarding the rest of the visit, they resolved nothing and just recommended I go to ER or see a Dr... waste of time and whatever they charge me, that will be a waste of money too. One would think UNC would be better.

Stephen Miura: Door says closes at 8pm. I walk in at 733 to empty waiting room. Lady tells me they stop accepting patients at 730. Told me to go next door.

Lauren Langdon: I'm giving 2 stars so that I can at least shout-out the great staff. I'm pretty sure he was MD, possibly PA, but for the sake of this review, I was seen by Dr. Michael Ryder. He was awesome. I wish I remembered the nurse's name because she was seriously amazing...we need more nurses and Dr's like them! My issue is with the UNC Health billing. I have asthma and came in knowing exactly what I needed - a breathing treatment. For the visit, I was charged $399.00 plus the treatment for $67.00. Naturally, I have a high deductible so for this singular visit/breathing treatment, I paid $364 out of pocket. I've never paid more than $50 out of pocket at any urgent care ever, not even for the very same treatment. Actually, I've never been charged that much for any Dr or specialist visit literally ever. I think FOUR HUNDRED DOLLARS is a little steep. I called to dispute it and that wasn't going to get me anywhere. The billing person I spoke with said this charge was based on that I was a first-time patient. That's all I'll ever be because there's no way I'm going back there just to be surprised with another unexpected & over-charged bill. I'd sit in a waiting room, unable to breathe for hours, to be seen by an equally skilled staff rather than be out $400 unnecessarily.

RockyRdWarrior: Horrible experience here, after having bad sinus drainage and all kinds of colors showing infection they simply told me l had something viral and there was nothing else l should do But rest. My regular Dr would have told me to take mucinex, Flonase and Zyrtec at least something to help fight it off. I called back 3 days later to state my cough had gotten worse and more mucus discharge and they simply told me l could come back to see the Dr again...why would l l asked the employee on the phone? It's simply a strategy NOT to help someone the first time. No thank you to another revisit here!

Sissy Adams: I had an awful experience with a verbally abusive physician assistant named Brittany Smithmyer. Sadly, as a patient there is basically nothing you can do. You’re at the mercy of whoever is there at that day/time. She didn’t even discharge me, after seeing me. She said, “You probably have a virus.” Then she just left the room and she and nobody else ever returned. She should lose her job. That’s not how you treat people.

Nicole Anamarie: My experience at this place has been always 5 stars. I’ve recently been to this place late October for ear discomfort and I was treated with such great care and I recently just went today for a illness check up and was treated with such loving and welcoming care. Definitely recommend this place 100%!

Jennifer Petersen: Everyone I met from the front desk to the nurse (oops didn’t get their names!) to Naomi the Nurse Practitioner was AWESOME!! Scheduled my time online and didn’t really wait that long when I arrived. Would absolutely go back. Wish they did primary care!!

Julie Thompson: Appt @ 2pm. Still no PA or MD at 3pm. UNC Not-So-Urgent Care. Avoid if you can.

puffpastry: went in for sore throat thinking it might be strep, they took me back to get vitals, looked at my throat and said "yeah thats pretty red" and asked me if I wanted to be tested for strep...???? Yeah? And whatever else it could possibly be? I told them I had a pending covid test so they said we can skip it since I took one the day before and was waiting on results. The higher doctor or nurse practitioner, whichever came back and was very nice and professional. Said we would wait on the 10 minute strep test and go from there. The clinic assistant or whoever came back and said "your test came back negative you're good to go" and was told to wait on my covid test. what? Im still having very painful symptoms? I asked if the covid test came back negative if I should return and the lady shrugged at me and said "I mean I guess" ????? Feel like I wasted time and money on this visit. Wouldnt return. Work on your professionalism :)

Renee Powell: The check in and nursing were good. We did have a longer than predicted wait per their in house screen (screen said 10 min. We waited probably 30). The PA, Jason was why I gave this a 2 rating and would not go back. He was defensive, rude, elevated his voice at us (my son says he was yelling at us), did not give us any other resources. I also work in healthcare and in my 25 year experience, he was unprofessional and under informed. This was a wasted 2 hours for us with no resolution whatsoever.

Rebecca Neuberger: The front desk lady was lovely, but being seen by Dr. Reem Alkadhi was a pretty awful experience. I came in with horrible stabbing pains in my ear and the feeling of fluid (this is coming on the heels of months of extreme tinnitus/hyperacusis/other debilitating ear problems), and after looking in my ear for about 3 seconds she made a big deal of how “perfect” my ears were. When she looked at my chart and saw all the tests I’d had done/signed up for via my PCP, she condescendingly asked “Wow, this is so many tests! Why are you getting so many tests when your ears look perfect? What exactly are you worried about?” When I tried to explain what I’ve been going through for months, she sort of “mhmed” and fake smiled and then reiterated that I was fine and could go home now.She talked to me like I was in Kindergarten, and after the fact didn’t even offer any potential pain management. I got in my car and cried for an hour because I felt stupid and crazy and not listened to. I realize that urgent care has limited time, staff and resources, but there’s just no excuse for treating a patient who’s clearly in pain like they’re insane, or in urgent care/getting tests done for attention. If someone is in pain and you can’t see the cause, the least you could do is offer pain management alternatives or recommendations. Really awful experience.

Kayci Dell'Angelo: Hurt my foot while walking the dogs at my in-laws from out of town. My mother in law suggested the UNC-Rex urgent care off of Kildaire. So glad we went there instead of going back to Charlotte. Ended up having a fractured foot. Was in & out in about an hour - including X-rays and getting a boot. I also got a disc of my imaging to give to ortho follow up.All in all, can’t really complain about the care, wait times, etc. i would highly recommend this facility for urgent care needs in the Cary area.

Frankie Asfari: The doctor came in to check on my son then just left without any comments except that the nurse will be in to do a swab for Covid test. The nurse then came after, did the swab, gave us written instructions and a bit of an attitude. When we got home I tried to create an account on UNC my chart and it said it will be 3-5 days to allow access. I called back and left 2 messages and no one called back. Definitely would not go back there again.

Aly C: The nurses were very friendly and entertaining. I came in with a joint injury that had just occurred but no one offered me any ice or crutches tho I did get a wheelchair with no feet props. A cursory exam by a NP Ms. Walker, was ok and X-rays were good but I never even saw the Dr. O'Rourke. Not sure Id go back.

Matthew Shinners: I think the general thing I would say on this is the lack of care is appalling.I went in to this urgent care because I have had swollen lymph nodes for the last three days with a fever. Based on the conversation with my family member, who is a doctor, they thought it might be mono or the flu. When I arrived the process was easy, the front desk receptionist was very polite and the nurse that took me back was also very nice. She tested me for COVID, which I had already tested myself for today and the test results were negative. This was probably the best part of my experience. After getting my initial check in I spent about 30-45 minutes sitting in my room waiting for my PA to check in with me. The nurse poked in on me about half way through there and let me know that the PA would be there shortly. Again, she was the best part of this. The PA came in and checked in with me, this probably took less than 10 minutes. Gave me a strep test and walked out. After the strep test the nurse that initially checked me in walked back in and asked me if I had gotten my strep test yet (great communication on the team). After sitting there for yet another 30 minutes an entirely separate nurse came in and started talking to me about upper respiratory infections. Eventually told me my strep test was negative. Not even sure why the PA was involved at this point. I was not asked about flu or mono. The amount of time involved in actually discovering my symptoms was very limited and disappointing. Additionally, the investigative portion of this and trying to do other tests wasn't there. In general, this was a waste of time and my money so I could get yet another COVID test and Strep test when I never mentioned a sore throat?Update: After my dissatisfying experience I went to the next building over and went to WakeMed Urgent Care. I found out that what I thought were swollen lymph nodes were actually swollen salivary glands. This took all of 30 minutes. Their PA sat down with me and talked about the difference in location for salivary glands and lymph nodes. Even showed me the difference in location. Not sure how I feel about the fact that UNC Urgent Care couldn't diagnose the difference between swollen lymph nodes and swollen salivary glands. Overall, had a great experience at WakeMed.

Jerred Copeland: I was seen by Adrienne Kovacik. My 15 minute visit consisted of a urine sample. She didn't even touch me. My insurance then received a bill for $408, of which I had to pay $267.64 out of pocket (For a 15 minute office visit and urine sample).My wife recently went to Medcheck for ear pain where they poked and prodded her for over an hour and our out of pocket was $80. I called for a code review. They refused to change it. I plan on reaching out to the BBB. I could get an office visit with a neurosurgeon M.D. for less than $267 out of pocket. This is absolutely ridiculous. America has some of the highest health care costs on the planet and this is why.Need Urgent Care?....NextCare Urgent Care1110 Kildaire Farm Rd, Cary, NC 27511WakeMed Urgent Care110 Kildaire Park Dr Suite 101, Cary, NC 27518

Stephanie Freeman: The front staff were very polite and friendly. The nurse, Jeanne, was wonderful. She was very pleasant and compassionate. Erin, the PA, was also caring and very informative.

Bill Fishel: My recent experience with UNC Urgent Care at Cary could not have been better! The front desk receptionist was both pleasant and efficient. My wait (for a cut and bleeding index finger) was given good priority, and I was seen within about 15 minutes by nurse (Jeanne) and PA (Caitlin) who were both most personable and talented - who put me at ease quickly - and who made me feel like family. I am looking forward to re-visiting the staff in a few days to have my stitches removed.

cleo 64: Very professional, friendly, clean atmosphere great staff

Stan Kidalowski: Short waiting time. Great provider and staff.

Brian Rendon: The team was very professional address my issue very quickly and had my situation relieved within minutes. I couldn’t have asked for anything better.

James Hylton: The staff was courteous, competent and professional.

tim pink: The Fastmed I went to was short staffed but incredibly helpful. Their approximate wait time was spot on. All interaction with the three was very personal and professional. I still felt like they were there for me only.

Day Yang: I've visited this facility several times and every time doctor Stephen Hasting made my visit very easy. Wait time can be long but you can generally avoid it by going in early.

Peggy Thomas: Got to see the PA soon after I arrived . Front desk person was very kind and friendly and the PA was thorough and knowledgeable . Great experience.

emon perkins: My daughter wasn’t feeling well. We were seen in a timely manner. She was very emotional, but the nurse and doctor took their time with her. And even comforted her with not one, but TWO lollipops aha. She loved that of course and actually was feeling better the same day after being prescribed some meds! We will definitely revisit in future. Thank you to everyone that helped us that day!

Marla Ramsey: Got in and out quickly

Andrea Little: Would not go there again. Terrible service. Better, if you can, to see your primary .

Robyn Tolley: Provider was kind and so kid with my kiddo that needed stitches. Facility was clean. Check in was easy and wait was short. Will absolutely use again if needed.

LeighAnn Canulli: The visit was way too expensive, the receptionist was on her personal phone and acted like I was bothering her by bringing my kid to urgent care. The only positive was the med-tech and the doctor. 1 star for the med-tech and 1 star for the doctor.

Rachel Little: Thanks to the ladies who checked in and worked my mom up quick tonight. Very efficient operation :)

Jacob Collins: very friendly staff. came in with a lung issue and the doctor came into the room immediately in order to inform us they they did not have the equipment to do the scans necessary to diagnose the issue. she was extremely apologetic and friendly and quickly referred us to wakemed hospital, called ahead to let them know we were coming and what the issue was, and gave us a full refund for any charges from that visit.

Monica P: Even though they were short-staffed, they were still accurate, prompt, and pleasant! I was in and out in no time!

Kim Rooney: Front desk and staff were great!

Janet Magelli: Everyone was professional and pleasant. The process was efficient and the PA was polite and caring. He explained his assessment and treatment plan well, and gave me the time I needed. I felt confident in his knowledge and skill.

Laura Culotta: They had the right form to satisfy Japan government and American Airlines for Negative COVID proof of testing.

David Jackson: Best service I’ve received from any business anywhere for quite awhile. From the time I arrived everyone was highly professional from the check-in desk to the exam room!

Jamie Miner: Friendly staff, short wait, thorough physician. Good explanations.

Veronica Fulling: Very efficient and professional staff from front desk to the PA. Thanks

Vanita Sehgal: Very professional and friendly. Made an appointment rather than walk in. No wait.

Macy: I went in already knowing what I had and was looking for a prescription to get rid of it. They said sure, no problem! Called my pharmacy after waiting over 24 hours for a text to learn that they never even called it in. Not only that, I’m guessing that when they look for front desk staff, “rude” and “standoffish” must be a requirement. Seriously, I’ve gone in here multiple times over the years, and the front desk staff has always sucked. So, if you’re looking to NOT get your medication and be treated as an inconvenience, this is your stop! Live laugh love, I will not be returning.

St.Barbaras Tablet3: Fell saving a trapped bird (true) and cut my arm on shelving in 3 places. PA Marcy was absolutely informative, conscientious and professional while cleaning and sewing me up. Bad day ended with pleasant care!

shonta smith: Thank you to the staff at Fast Med Urgent Care! Care here is excellent with compassion!

Casey Lambert: A very pleasant experience. It was a relatively fast visit and did not take long to called to go to the back. Everyone was extremely nice and professional.

Jared Compiano: Easy to get care. No wait. Fast check in process. The provider I saw was friendly. Very good experience all around.

Mark Anthony: In and out quickly. Unable to scan barcode as directed by agency.

Seth Asher: The website, Google and the sign ON THE DOOR said holiday hours for Easter were 8:00am to 4:00pm. They were not open. Absolutely ridiculous.

Erin Hobbs: Received email open and then drove there and closed. For day. This was for preemployment screen and was inconvenient to have to go back again

Khizr Kazmi: Went to the urgent care on a friday and they were ever so conveniently closed, what kind of urgent care lies about their hours on Google when people are sick? they are only opened Monday Tuesday and Thursday, beware of this place.

Deepak Khopade: Waste of time and money. They dont know how to diagnose the problems and just know how to collect someone's bill using debt collector without sending customer a proper bill. Stay away.

Tina G: I have always had a great experience, very satisfied

Memento Morgan (Effect): The fact that they let you make an appointment online, send a confirmation twice, then have you show up and they’re closed three days a week is AMAZING. I love when people waste my time :)

Keith Mckinnie: My Experience was Awesome at FastMed all the staff were very polite and helpful I wasn’t there long they move super fast

Arun Ramakrishnan: Had a short wait when I went as a walk in which was good. Neat and friendly staff. The PA that attended to me was clear and thorough. I was referred to do a scan and within an hour of the scan the PA called me and talked through the results and next steps. Great experience overall.

Kevin G Rkggsbee: Professional and friendly.

Rahmaan Muhammad: I was a walk in to do a DOT physical. Probably not early about 10 am. In and out less than a hour. The medical personnel had was did the full physical. No shortcuts and I was still in and out of the facility. I thought I was gonna be at Fast Med all day because I started later in the morning. But I was pleasantly surprised to be finished so soon.Everyone was pleasant and attention to detail. I even for got my credentials but one of the faculty ran outside and gave my credentials to me before I could leave. This is my new location for medical services. Thank you for your service. You are appreciated.

Emily Roberts: great experience , highly recommend

The End: Little wait time, clean offices, and expert stitchwork since I came in for sutures after an open wound. Careful removal when I returned, patient throughout, even when sedating under the wound so the sutures could be administered properly.

John King: Staff and Dr superb!

Luis Chinchilla: Excelente profesionalidad muy bien me atendieron muy bien y rápido

Tony Blackwell: Great Staff at this location, from the reception to the nurses Care to the Doctor! They were All Very friendly and the doctor provided great information pertaining to my Reason for being there and going forward!

Taewan Park: will never pick up calls, they will close unexpectedly and won’t take walk ins

Kirsten Hower: The staff is really friendly and helpful. They were able to fit my daughter in on a same day appointment with a very short wait time. They wrote her prescriptions and we were able to get her started on them that same day as well. I highly recommend this place.

Keyshawn B: The doctor was really kind and extremely helpful. Service was great and the front desk associates were kind as well. 10/10 experience

Sara Gautcher: Worst experience. Waited a full hour. When they finally call me they tell me I have to pay $75 before I can be seen because they are an out of network provider. I show her on my insurance app they are in-network. Then she says “oh sorry that is for the deductible you haven’t met”. I again show I have fully met my deductible. She then just says it is policy and I need to pay $75. I inform her that I just need a step swab and that there is no way that would be $75 considering I have met my deductible and they are in network which means I would only owe 10% of the cost of the visit. She calls another person to go back while I am informing her there is no way this will cost $750, $75 being 10% of that. Finally she goes back to talk to someone and agrees I can be seen and pay at the end but now my turn has passed and I will need to wait likely another hour or more. So incredibly shady. I called her out on her lies of being out of network and also for having not met my deductible so she basically skipped me in line. I left and went elsewhere that is actually above board and not trying rip off sick people by lying to them and taking far more money than they actually owe hoping they don’t get called out on the lie. Stay away!!

Tawanna Jackson: I'm not one to write a lot.Fast, friendly says it allAlways came here no matter whose closerKudos!

A Arnson: This team of dedicated professionals were quick and pleasant too! I made an appointment online and the team were on time! Very cool. I recommend.

Adriel de la Cruz: I booked an appointment online to be seen for foot pain at 10:45 AM and made sure to fill everything out before hand, but still only saw a physician assistant at 11:55 AM. According to the app, I had no one in front of me on the wait list, but the front desk lady said I had one person. The place was mostly empty, two more patients waiting beside me. I waited through annoying talk shows playing loud on the TV. I tried to work on my laptop while waiting but their free wifi was useless. They took X rays and the PA explained, by drawing doodles on a piece of paper, the cause was a minor heel spur, then sent me home with care instructions. I asked for X ray copies to make sure I actually saw my bones, and they provided a CD. These days no one uses CDs, it is time to move on to USB flash. I would not recommend this urgent care.

Anne Johnson: I was seen quickly. Staff all were very pleasant and helpful. Glad I went here.

Madi: Everyone is so nice and attentive. Went twice this week as the doctor told me to come back if I needed to and they took care of me both times. Amazing team!

David Herrick: All the staff were polite and professional. The lady at the front desk was amazing. My insurance is for "catastrophic" situations only, but she contacted my company and arranged a discount for me, which I didn't think was even possible.

Dawn S: Such a great place. Everyone is so friendly and professional. I’d come back if necessary.😀

Susan McCormick: Quick, convenient and friendly service.

Christopher Nolan: Great staff and very attentive to my daughter. Thank you!

Kim Leighty: Very quick and friendly service! The team was very kind to me and my daughter!

Elise Senay: Barely a wait and very kind, professional and caring staff

Kentrell Richardson: I went in a week or so ago last minute and received great service from the nurse Tasha and Dr. Maria. Not sure of the lady name at the front desk but the staff was very nice. I will definitely come back again if I need their services.

Samuel Everhardt: Was seen back in January for what was eventually diagnosed as gastroenteritis. I was waiting for over 3 hours and blacked out in the waiting area 4 separate times due to dehydration and fever. No concern was shown, and no help was given. Not even water to try and get fluids into my system

NARC SHIELD: NARCISSISTIC ABUSE AWARENESS: I have Been to the office a couple of times. The staff is very friendly and helpful. The doctor I have seen both times is very nice and I feel comfortable going. It’s a clean office and I have never had to wait long.

Brenda Leggett: Well done 👏

Sandy Paisley: I Always feel comfortable and seen promptly. Very nice doctors and felt I was heard when I was really not feeling well.

Adam Evans: I don’t mean to be rude. For reference, I was scheduling an appoint for a new client, myself for a first time client. I got a text notification to show up 10 minutes before my appointment at 1:30. I did so. It was 1:45 by the time the nurse took me back to the room and took my blood pressure. It wasn’t until 2:32 before the doctor walked through the door. I feel like with a 10 minute early courtesy arrival, I would be seen and hopefully done by 2:30. It took over an hour before the beginning of my meeting. The doctor was kind, but this business does not have the bandwidth to be taking on new clients. 1/10 for speed. 6/10 for the doctor. She diagnosed some of my suspicions for medical purposes, but cut me short from hearing the rest of my problems. Didn’t have the time to take care of me fully :/

A E: I’ve been there multiple times and there’s never been much of a wait and everyone is so nice and knowledgeable. I’ve never had to wait more than 5 minutes to see a doctor after they put me in a room. I’ll never go anywhere else!

Alexandru Mocanu: Got a Covid-19 test for my flight back to Europe. Everyone was helpful, fast and had a positive attitude! Would definitely recommend it!

Althenia Morris: The staff is professional and pleasant. I have used this facility 3 times to get my Covid testing done for traveling and received results in 30 minutes. They are a life saver for me haha

Monica P: I was here to complete a pre-employment drug screen, and apparently they lost my urine. 3 stars because I didn't have to wait long to be seen. Other than that, eh.

Redone Nahn: professional and friendly service! The whole team did a great job . Will use them again in the future if needed definitely.

Aqsa h: I came to this AFC back in October with a burn injury. I had to pay out-of-pocket because my workmen’s compensation had not come through yet.I was told by AFC’s insurance company that once my workmen's comp insurance company paid AFC for my visit that the AFC insurance company would refund me my money. That has yet to happen. It’s been MONTHS since my works insurance has paid AFC for my bills and AFC has REFUSED to pay me back. I’ve called the AFC insurance line every week since NOVEMBER 2022. They keep lying and telling me that they are sending me my money back. I tried calling this location multiple times to help me with this refund. EVERY SINGLE TIME, they have either hung up on me or yelled at me.PLEASE DO NOT GO TO THIS AFC. They steal, lie and the front desk employees violate HIPPA. The owner is rude and disrespectful. Refuses to refund my money, either ignore my calls or hangs up on me.I’ve tried calling and emailing them and dealing with this through them. But now, I will be calling the insurance commissioner office to report this.PLEASE SAVE YOUR MONEY AND GO SOMEWHERE ELSE.

Chris Perry: Quick and easy office visit and the staff was extremely nice and helpful!

Blake Cazalet: If I could give zero stars I would. DO NOT GO HERE UNDER ANY CIRCUMSTANCES. THEY TAKE YOUR DEBIT OR CREDIT CARD AND PHOTOCOPY IT. THEN A FEW WEEKS DOWN THE LINE YOU WILL SEE WITHDRAWALS FROM YOUR ACCOUNT. THEY TOOK $90 OVER A 2 MONTH PERIOD FROM MY DEBIT CARD WITH NO EXPLANATION. I CALLED MUSTAFA, THE OWNER, AND HE PROMISED ME HE WOULD REIMBURSE ME. LIAR!!!!!! HE NEVER DID AND JUST THE OTHER DAY I GOT ANOTHER NOTICE SAYING I OWED $30 WHICH IS NOT TRUE. I HAD TO SHUT DOWN MY DEBIT CARD BECAUSE I KNEW THEY WOULD CHARGE ME. ON TOP OF THIS THE GIRLS AT THE FRONT DESK HAVE NO IDEA WHAT THEY ARE DOING. THEY CAN’T EVEN ANSWER THE PHONE PROPERLY. ITS A DANGEROUS MEDICAL OFFICE BECAUSE THEY MISPLACE PRESCRIPTIONS (that happened to me) AND YOU ARE TAKING YOUR LIFE IN YOUR HANDS GOING THERE. VERY UNETHICAL!!!

Catherine Gilmore: Friendly, knowledgeable, & convenient!

Don Rowe: I needed a quick turnaround for a PCR test. AFC provides on site results in 30 minutes (unlike the normal 1-2 days when it has to be sent to lab). I was fortunate I didn't have to wait. Had some challenges with the online registration, however both Fatima and Taylor walked me through it. They were both very friendly and patient. Will definitely go back should I require urgent care.

Kamal Aferchich: It was wasy to set an appointment friendly stuff

Matt Silvestri: able to set online appointment and prefill all paperwork for easy check in. friendly staff, was not made to wait long at all for medical services. explained everything clearly and answered all my questions. will use this office again in the future!

Mike Floyd: I was treated in a timely manner with respect. The professionalism is over the top with fast responses. This is the kind of business I'll use in the future.

elhiri lucky: They are very good with customer service and very professional I love this place and the staff

Frank Brown: I required stitches in my chin due to a fall. The two ladies who attended to me were very caring and made sure I was okay before leaving.

Sam Holland: EXCELLENT SERVICESTHANK YOU

Lois Nixon: Both the check-in staff and PA were caring and efficient when I walked-in on a Sunday morning. I was in and out in 30 minutes. The next day my regular Dr. confirmed that the diagnosis and treatment plan were correct.

Bill O'Neill: My experience here was 100% positive. I went in today for treatment for a sinus infection and everyone I dealt with was friendly and professional, the place was new and super clean, and I was in and out very quickly.

Maureen Mcdivitt: I was given discharge paperwork which listed 2 medications given?I never received any meds and saw Dr for 1 minutePlease take off bill and contact me this message was received and my billing corrected.Thank you!

NC Homemaker: Unable to talk with a person. I’ve been on hold for 40 minutes, and counting, just to clarify if my daughter needs to come in again! Why be an urgent care and Not pick up your phone? What part of urgent do they not understand? Why have that in your name?

Morgan Crutchfield: Super clean, well-kept and well run Urgent Care with kind and attentive staff. Parking was super convenient and the waiting room was spotless with plenty of seating. Reception was quick, efficient, friendly. I was in and out with no fuss and the help I needed.

Grandma Kage: Admitted with severe chest pain. seen right away and treated with the utmost courtesy.Tests showed nothing wrong with heart or lungs. Two days later pain has subsided but still feeling unwell. Overall good experience. Very friendly and professional staff.

Rene Morrison: The doctor I saw was wonderful! The entire staff was really caring.

Kelley Crawford: Had a great experience at this Urgent Care from the front desk staff to the PA on duty, Kris Decker. His bedside manner was excellent and he listened and spoke thoughtfully, making me feel comfortable and at ease. I felt like a patient and not a number or a nuisance. The healthcare world needs more Kris's these days! Thank you!

diane laws: Thank you Dr chow again fir your guidance to Ed Appreciate your expertise and care

Ajahlyse Bollar: If you’re having an emergency, go somewhere that’ll actually take care of you and not have you sitting in the waiting room for hours at a time. Wait time is disgusting, staff are horrible

Michael Arslan: Went to this urgent care with a really bad migraine and saw Dr. Chin. He came in the room and was honest with me that he wasn't able to treat me for my particular case because they didn't have the medicine that could break my 3 week long headache. He was extremely nice and caring and helped me understand my options. He didn't even charge me for the consultation. I was very happy with Dr. Chin and I'll see him again if I have any other urgent needs.

Joanne Bisson: Phenomenal - from front desk staff, to the prep room, Patrick****, and the doctor who spoke with me.....all wonderful and caring folks. Seriously, they made me feel as if I was royalty.

New Again Art Inc: 10/10!! Parking is a bit challenging due to it being in a building with busy medical offices, but this is a state of the art, impeccable facility with excellent staff! Went in for a broken toe and was treated extremely well from start to finish, everything was done expeditiously, and with the utmost care and friendliness.

Hailey Bernier: Went today & the team was super sweet especially one of their nurses!

Tania Stafford: No wait, easy parking, staff was great.

NCred501 NCred501: Staff were friendly and compassionate. Response time was quick.

Ashley Gross: They treated my toddler so fast! Had tests, x-ray and monitoring done all under 3 hours. The nurses and staff are excellent, efficient and most importantly empathetic.

John Wolf: WOW, is an understatement. I went in with a torn Rotator Cuff and was in severe pain. This has got to be hands down best emergent care ever (not that I'm a regular at these places). If you need to go, go here. You will be taken care of by a compassionate and professional staff. The nurses, PA's, EMT, various technicians (ultrasound) and admission staff were quick and caring. The Phlebotomist did miss (but to their credit she was new and that was ok by me). Her supervisor was right there and helped her make it right. Everyone had a smile and an appropriate sense of humor to help get my mind off of my pain.Thank you ALL!!!

Bobbie Kelley: Went to Wake Med Urgent Care on Kildaire Farm Road early Sunday morning. Nobody else was in the waiting room, there was no wait to be seen. The three people who helped me: the receptionist, the nurse and the PA were polite and professional and also very warm and compassionate. Things were explained in detail throughout the visit.. The facility was clean and bright and there is adequate parking. PA Christine Williams and her assistant Debbie were top notch! Thank you!

Stephanie Moore: I had an excellent experience here! Dr Chao, Patrick and Melissa (med tech?) were all personable, caring and good listeners. I felt heard and understood and they were all committed to discovering what was wrong.

Janine Gray: The absolute worst experience ever. I contacted them at 9am due to a positive COVID test. I was given a 12:45 tele med appt. It’s now 4Pm and no call from the doc. I called a few times during the day and was always told he’s running a bit behind and finishing up with last patient. Well, it’s 4 and clear to me that you won’t be calling. In the meantime the pharmacy closes at 6. I’ll get no med or relief for my symptoms. Why don’t you just be honest and tell me you can’t see me today instead of stringing me along?

Ishani Patel: Dr. Vijaya and Nurse Practioner Jacquelyn are both very knowledgable providers who will take the time out to truly listen to the concerns of their patients.

William RTP: They want you do everything by phone or to come in person.

Alison Vroome: The wait was so long in the lobby (with no other patients ) and then once in the room, I waited another 30 min. The person to intake my symptoms and record blood pressure just came from behind the receptionist desk and there was no nurse anywhere in sight. Finally, when the doctor came in, he diagnosed me and read to me direct paragraphs from his iPad from the internet to explain my diagnosis. The doctor did ask some diagnostic questions but nothing about the experience made me feel like I was getting proper care. I won’t go there again.

Rhonda Williamson: We were seen quickly, within 15 minutes.

M Agarwal: Terrible service. Waiting for last 45 minutes with no doctor in sight. Others are having similar experiences.

iyoniyon sennediyon: I've been at this Primary Care office once ,and seen Dr. Raj.Polavaram he was definetly greatest doctor ever i visited. Due to internet search on linkedin,and other websites has definetly credible medical backround experience to me ,it's not difficult to understand that he is a kind, and knowledgeable doctor who has improved themselves with up-to-date scientific information.Other than You may find that the front desk secretaries are looks a bit busy with paperwork, you may have to ask a few times about your concerns ,and keep track of your paperwork timeline. but not a big deal to me still 5 starsThank you.

Brian Lin: Dr vijaya polavaram has no bedside manner whatsoever. Went with father in law to get his lab results and she walks in and says "his blood sugar is high" and whenever I asked questions about other issues she just kept repeating "his blood sugar is high." She doesn't listen or give any attention to patients. I can read a dang lab result, what do I need you for if all u are doing is reading a piece of paper

bharat vegesna: Takes forever even for regular follow ups. Not coming back

praveen krishna: If I could, I would have given a 0 rating. This is not primary care, but a primary business. I was confused if was Dr. Raj or Businessman Raj that I was talking to. I went to get my GC medicals done. I paid all the necessary fees required for both my wife and I. Then later after a month, I went again to request duplicate reports of the same previous medicals done. The so called Dr wanted to charge me for the full amount of medicals instead of just charging me for the duplicate documents saying that his signature doesn't come free. When asked he says he is running a business and not a charity. I questioned and explained repeatedly the situation, he acted as if he doesn't understand at all, just for the money. People like Dr. Raj are prime examples for why health costs in the USA are priced the way it is. They call their service as business and trying to loot the patients in whatever way it is possible. Please refrain from going to this place. They waste your time, your energy and your money. If you can find another place to go, please do so. They try to sell products like a salon or spa when you go in for treatment.

Satish Garla: We visited for urgent care on a Saturday afternoon and we had a great experience. Dr Raj is very approachable and the front staff is very accommodating.. definitely recommend

Sandi Spier: We went here to use the urgent care because it was the closest to our house, but we should have just driven farther to the clinic we usually use in Morrisville. I think the problem is because they are also primary care, that the urgent care patients just get put in between regular appointments, so I felt like there was really no urgency at all. So even though we were the only ones there for urgent care we still waited an hour to be seen. They didn't seem to have a very organized system and everything was a bit chaotic. The front staff and doctor mis-gendered my daughter multiple times (even though they had the paperwork that said female), and the doctor was talking about her like she wasn't in the room (she's 15 and capable of answering questions). Ultimately the doctor was helpful but we won't be back.

Kristin: Went for a strep test and two ladies at the desk acted like they couldn’t be bothered. They said they ran out of strep tests and that was that

Kedzie Blanton: I went get bc I was having an allergic reaction. They put me in a room that wasn't clean during COVID. The Dr was nice. I had a spreading rash from a iron infusion. He was suppose to send in my Rx. A he went by, I called the pharmacy...NOTHING! Urgent care closed with no on call Dr. This is ridiculous and unacceptable.

Alyssa Lett: Took my 2 month old because she was super lethargic and we were out of town thinking it was an urgent care. They didn’t have a baby scale so they couldn’t get a weight. After telling the doctor baby’s symptoms he listened to her chest and told me it was allergies. He then prescribed Claritin. 2 days later we were admitted to a children’s hospital because of a stomach flu not allergies which caused her to get dehydrated.

Katie Thekkekandam: Warning! This IS NOT an urgent care! If I could give zero stars I would have. I was visiting family on a Saturday and started feel left flank pain. I just knew it was a kidney stone (have had two previously). My intention was to go and have urinalysis done, possibly an x-ray and hopefully get some relief before our drive home which is over an hour, I walked right in, there was no one in the waiting room so I thought it wouldn’t take too long. They do not accept UMR insurance so I paid out of pocket to be seen. The same lady that checked me in also roomed me. She took my temperature and pulse oxygen, no BP. She closed the door and said the doctor would be in soon. At this point the pain was an 8/10. 20 minutes passed and still no one. I went into the hall and asked if I could give a urine sample to check for blood and the lady said sure. I came out of the bathroom and asked if she would go ahead and run it. She said, “ we sent it off to a lab.” What?!?! An urgent care that can’t do their own testing?! So I went back into my room. Another 10 minutes went by, still no doctor. I leaned my head out and asked how much longer? Mind you I have only seen 1 person in the office. The lady said the doctor was in with a patient. At this point I was in so much pain and had no idea what this “urgent care” could do for me anyway. I asked for my money back because I was leaving.Maybe this doctor is great at primary care, but I can tell you, do not go there for an urgent matter! It would be pointless.

Selena Romero: I went to Park Primary and Urgent Care in May after badly cutting my thumb open in a kitchen accident. They are located less than 5 minutes away from my house and there was no wait to be treated, but that's about all the positive things I can say about my experience here. I was fairly certain that I would need stitches, though the Dr who treated me simply wrapped my thumb in many layers of gauze wrap and told me to come back in a few days. He did not flush the wound or attempt to really see what damage there was. After my thumb was wrapped, I had to listen to a 5-10 minute lecture about imbalances in our lifestyles which seemed very unprofessional as I sat there in a lot of pain feeling uneasy about my experience. After leaving this urgent care facility I immediately went to my urgent care at the UNC campus where they were frankly appalled at the lack of treatment I had received. My thumb needed 7 stitches to close the cut, and I am glad I listened to my instincts and got a second opinion. I do not think my thumb would have healed well if I had continued using Park Primary and Urgent Care.TLDR: I did not get the care I needed here and am glad I got a second opinion and the appropriate care somewhere else. I would not suggest going here for stitches.

Neeraj Chaturvedi: Excellent services !!!The staff is polite and Dr Raj is really good. He gives very good advises for healthy living, which most doctors miss to tell you.

Paul Lueth: I have been a patient since 2005. At first I used the Durant Road location and now I use the Carpenter Fire Station Road location.As stated above, I have been a patient of Dr. Vijaya Polavaram for many years, and have found her to be thorough, highly knowledgeable, caring, and genuine. Because of her good nature, and for ease of communication, her patients refer to her as Dr. V. Hands down, she is the best intuitive doctor I have had in my life! Several times over she has discovered things that have saved my health, ergo my life. I highly recommend that you seek out her care. Your body will thank you. You're welcome.

Krystyna Dubrovshchenko: Great Place. Fantastic Service. We had so many questions, they were very polite. Very nice.