Best Wheelchair Rental Service Cary Near Me

Jeanne Newton: My service technician, Matt did a great job! Very courteous, and knowledgeable! While also providing great service!

cynthia sims: I've never had any problems with AdaptHealth-Family Medical, I have oxygen and cpap. Service is always friendly, delivery prompt. Basosa is very helpful with placement of tanks and changing the gauges.

Jo S: Dyana visited with me today. Served 27 years and has been with Family Medical as a Respiratory Therapist for about three years! After her visit my husband and I realized she is by far the best that has been in our home in almost a year! She was so thoughtful, thorough and really seemed so interested in me and my care. Her appearance was immaculate - which hasn’t been the case with all of the reps. 💯 10 Stars!

Sharron Adelmund: Very good on explaining everything it to us. A very nice gentleman and very informative.

Marcelo Nicolozzi: Excellent support and presentation

Martha Cook: Everyone was very healthful because we knew nothing about cpAt machine. But now I feel like I’m doing good.

Cindy Young: Family Medical Supply was a great local company until they were bought out by Adapt Health in August 2020. Since then, the quality of service has plummeted, and now when you call, you can't talk to the local store - you get an out-of-state call center. I've been a physician in Cary for 18 years, and this is easily the worst DME company I've had to deal with. I've sent orders for multiple patients which have been either ignored or lost completely. Currently have an elderly paralyzed patient who needs a hospital bed, and Family Medical Supply delivered a mattress but no bedframe. Seriously? Do you expect that the patient is going to lie on the mattress on the floor? The original prescription for a hospital bed was sent OVER ONE YEAR AGO, I have also sent duplicate prescriptions, and we are now calling weekly only to be given the same excuses every week. Truly extraordinarily incompetent. If your insurance allows you to go literally anywhere else, I highly recommend you use a different DME company.

Tova Arnold: The entire staff were friendly but miss Cassidy was very knowledgeable, funny and friendly but most importantly she obviously loves her job. I'm excited to go to sleep Thank you !

Mike Rich: All seem to be carrying Cassidy was very thorough and knows her products. Very caring and open to you calling her with any questions.

Walter Haskins: Service could not have been better!

LaDonna Holloman: Very prompt and polite. Answered all my questions.

Hunter White: Avoid this place and their overpriced cpap machines that are super uncomfortable. They continued to send me bills and sent me to collections even though I never started using the product. horrible customer service too.

tammy fingado: Chris is always kind , efficient,and knowledgeable with equipment. Doesn’t complain about his job. Carries and lugs my tanks up and down my yard. Keep up the great job!

Pamela Jones: Family medical supply was courteous and fast! Thank you!

rj beck: Everyone went out of their way to get me set up and going with my BiPAP.Cassidy was the topping on the cake a great teacher and a very nice person

Steve Peck: Family Medical Supply gave us very detailed information about how to use our machines, how to get used to them and answered any remaining questions we had. By having several of us at a time, we were able to help each other a bit, and be helped. I'm sure it made the company's efforts more efficient as well. The insurance requirements and practices were also laid out well.

Nettie Alston: Vent check with Kimberly went well today. She was on time and courteous as usual. She promptly performed her checks on my equipment and asked if I needed any supplies. She explained the new filter she placed in my machine. It is great having her as my technician.

Rose McHale: We get my husband’s oxygen tanks from FMS. They deliver the same day and are always professional and responsive. I highly recommend this company.

Kimberlee Raper: Device was delivered promptly to patient’s room. Technician was pleasant.

jcconway: Be careful when ordering a CPAP machine here. The local Family Medical Supply staff is nice, but they are owned by big health company called Adapt Health. I was told that insurance would cover a big portion of my machine only to learn later that was not true. Also, Adapt Health will try to convince you to buy supplies for your machine that are excessive and double the cost of what the same items cost online. Also, their billing process/invoices are confusing. Amounts billed each month jump all around, and the invoices do not make clear what items the charges relate to. I have a new machine, which is working great, but I paid way more than originally told and had to ask several times for Adapt Health to stop calling me to ask that I order more supplies, which again are ridiculously priced. Make sure you get in writing EXACTLY what your machine will end up costing out of pockets and get them to provide the insurance company pre-authorization and details of exactly how much they will cover. If they can't guarantee it in writing, expect to pay way more than you are told up front.

Jenny Lu: Dave was amazing! We came from Wilmington to Raleigh hoping to get a lift chair the same day for my mother in law. He was knowledgeable and answered all the questions we had. He was friendly and easy to work with while still being professional. He even helped us bring her new chair home! Thank you Dave and Step Ahead Mobility for making our mission less stressful and come to fruition!

Martha Littlebrown: Dave at Step Ahead Mobility was Amazing! I came in town to visit to attend my grandson's graduation at NCSU. With limited mobility the opportunity to reserve a scooter was everything we needed. Big Dave was welcoming, patient, accommodating, funny, a very bright light. Thank you for all of your help!

Chandra Yellapantula: Recently we rented bed for one of my friend. The staff is very cooperative, helpful and flexible. A 5 star service and I definitely recommend.

Craig Brandt Vickers: Rented a scooter for over the past weekend for my mother and could not be happier with my experience. This is a great business that I will continue to support.

Bob Clinton: We have nothing but praise to share about Dave and Holly. We drove all the way from Southern Pines because the had the wheelchair that we wanted in stock. When we got there, Dave had my wife try out different chairs and explained things about each. We ended up buying one and were happy with our purchase. However, the next day, my wife had some trouble with the wheelchair! I called Dave and he asked us to come back to exchange the chair for a different one. We chose a completely different chair and we are very very pleased. These folks are amazing to work with. I highly recommend this great place!

Deborah Earp: I forgot to mention the staff that answered the phone earlier in the week was so nice. It is rare that you speak to someone who is willing to take the time to talk about your needs and be personable. You guys are awesome.

John Robinson: Extremely friendly staff and the wheelchair was clean and in perfect condition. Great place to rent a reasonably priced wheelchair whenever mom comes to visit. I will be a return customer for sure!

Dolly Smith: Purchased a Pride Jazzy carbon. This is my second Pride product. The Jazzy carbon performance is excellent it's easy to fold and unfold the ride is smooth.Dave answer all questions about the product and explain the warranty and service.I look forward to calling on Dave should there be a need.

Shirisha Junnuthula: Step a head mobility team helped me with Harmar Highlander-II wheelchair ramp installation at my home and they did a great job.

Nancy Piper: Friendly, helpful staff and owner. Relaxed atmosphere with no pressure to purchase. Questions were asked to help determine which scooter was appropriate. Test drives were done and disassembly and assembly was demonstrated and practiced to know what to do on my own. Would definitely recommend Step Ahead Mobility to anyone needing their service.

sarah johnston: Dave has been so helpful with everything - trying out chairs at the store, rentals, purchases. I highly recommend Step Ahead Mobility!

Tim McGinnis: We bought my wife’s Mobility scooter in August and she is loving it. Dave was a pleasure to do business with. He has also been tremendously helpful with a issue that came up. We will continue to business with him in the future.

Tracy W: I am so glad that I went to Step Ahead Mobility for our mobility scooter. Dave was very knowledgable, accommodating and patient as we considered our options. Purchasing the scooter from a local business gives me peace of mind about our investment. I appreciate the great service and Dave's helpful advice.

Sharon Shehdan: Step Ahead Mobility has a good selection of items at a competitive price and Dave has always patiently answered our questions as we looked and experimented. We have purchased several items from Step Ahead over time and have always had a good experience and good service here.

Erin and Phil: Dave is quite simply the best. He was so responsive over email to our initial request, and helped us work through different options for a mobility scooter. All the while he was patient, a good listener, and so so kind. It made a process that felt very intimidating so much easier. Highly recommend to anyone considering their mobility options to go talk to Dave- he will support you in whatever choices you make, even if you decide you don't need something quite yet, so it's a safe place to sort of explore that.

Matt Oettinger: We got a chair lift installed for my mom to get into our house. Dave was great, and Mark, the carpenter who modified our steps, was great as well! Very good service and price.

Linda Whitlow: Rented a mobility shooter for a week to help with my niece's wedding. They were awesome.. Had it ready and it did exactly what I needed it to do. The service was excellent, really nice people!!! Very helpful and I will recommend this company.

Michael Pettit: Dave, the owner, was extremely helpful in my decision making. I bought the Scooter and he personally delivered it the next day and provided a demonstration on the assembly and operation.Thank you for your kind service.

Melissa Burke: Absolutely excellent customer service! You can tell Dave cares about his customers. Right when I walked into the store I felt less stressed, because I could tell I was not going to get ripped off and I was going to go home with what my husband needed.

megan polichnowski: We have rented mobility scooters here twice and both times we had excellent customer service and instruction. When the time comes to buy, we’ll be sure to buy from them. Very satisfied.

Paul Altman: Really comfortable, well built, power chair this is. I’ve been using it for nearly a year now, sitting, reclining, watching tv and occasionally sleeping in the chair and it is excellent. It’s a comfortable seat, with big plush arm rests (nearly tables), and iron clad and attractive material that is virtually stain proof. No issues with the raising and lowering mechanism, after a lot of use and hopefully it continues to work perfectly- unchanged. Great white glove delivery by Ben of NC Mobility, who is also friendly, knowledgeable, and very helpful concerning this and all the products he handles.

trishc64: great experience with my rental! highly recommend this company. They dropped it off at my hotel and picked it up at the end of my trip.

Stacy R: This is the second time I have rented a scooter form NC Mobility Rentals & Medical and have nothing but great things to say about them. Everyone I've come into contact with have been super nice and extremely helpful. The scooters that I've rented have beeb in excellent condition and really helped me be able to keep up with my family. I will definitely continue to rent from them.

Rebecca Henly: Excellent service! The scooter was delivered to our hotel on time. It was in great condition and functioned well. When we left the hotel, the scooter was picked up. I even received a courtesy txt that it was picked up!

Ray Beale: Dan was very professional and filled in all the necessary details providing us a good experience. The deliveryTo our doorstep was the clincher.

Roger Strickland: Dan, my sales rep was very knowledgeable about the mobility scooter. He explained how to disassemble my scooter. I was very satisfied.

Nora Rasman: had a really positive time renting with NC mobility for two different events around Durham. they were super communicative and helpful. thank you!

Leslie Shanahan: Third year in a row I've rented a wheelchair. Delivered right to my door and picked up from my door!

Arnold McGee, Jr.: It was comfortable and battery life was good.

Sandra Scott: The representative was very thorough and professional . Arrived for drop off and pickup in timely manner with updates .

Susan Hungate: Nc mobility helped me with a lift chair after hip surgery. The chair was clean and sanitized. The guys that delivered were amazing and helpful. This company is smooth running and very knowledgeable of their products. I highly recommend nc mobility!

Michael H: They were fantastic. The process was so smooth, the customer service was great, both pickup and delivery were perfect too. Zero complaints whatsoever. Would highly recommend.

Ta'Aisha Wilson: NC Mobility is absolutely the best! They are literally right there whenever you need them. Very professional and prompt to accommodate your situation. Michele, is nothing short of amazing! I would recommend them to any and everyone!

Cameron Simmons: Reservation for the Zoomer chair was a cinch. The staff at NC Mobility also made it easy for my Father-In-Law to pick-up and drop-off the chair for my mother. Thank you all for helping and making this day perfect for my mom, and allowing her to be independent on that day.

Sandy Loughran: This is a great company. All the employees were polite and responsive.They did everything they said they would in a timely manner. I highly recommend them.

Ian Miller: I'm so glad we found NC Mobility. We needed a wheelchair at the last minute and thy were super helpful. They had exactly what we needed and both pickup and return were quick and easy. Thanks NC Mobility!

Lyn Carter: The staff at NC Mobility goes above and beyond. They take the time to answer all of the questions you may have. Michelle is amazing to work with.

Sarah McLamb: NC Mobility made the whole process really stress free. They are very quick to answer questions over email to help you best plan. They deliver and set up and come and take down. Such peace of mind when you need to take care of a loved one!

Melissa G: Customer service was outstanding from the initial contact person to the delivery and then the pickup. Every one was super friendly and professional. Would definitely recommend!

gerald anderson: Friendly and great service

Sara Shafer: Superb service from Dressen MedicalI have been a client of Dressen medical for several years. I want to describe the outstanding service that I received from Mr. Dressen recently.Over the last several years I have accumulated several walkers. A few days ago, the walker I use most broke catastrophically. I called Mr. Dressen. He came over later that same day with a walker I could rent temporarily, While he was here he spent over an hour using parts from another walker to repair the walker that broke. He was glad to spend the time needed to fully repair it.I am very very happy to document the excellent service provided by Mr. Dressen and his staff, and happy torecommend using this company.

Debbie Mann: Nothing but the BEST!

Mark Campbell: I have used Dressen a few times over the years for my mother and a friend. They have always gone above and beyond. All the equipment that they have provided has been in great working order and they will help getting parts for equipment they don't carry if they can. They are a top notch company and I highly recommend them.

Shannon Oakes: My mom needed a wheelchair and had a difficult time finding one to meet her needs. Everyone at Dressen Medical Supply was extremely helpful and knowledgeable. They were patient and went out of their way to make the process easier for us.

Betty Bowen: We chose Dressen Medical at the recommendation from our Dr. Mr. Dressen, Cadice, and others at the office, went out of their way to get what was needed for my husband, who has atypical Parkinson’s. Mr. Dressen is highly knowledgeable about the wording needed on Medicare forms, and worked with our PT and our dr to get the exact equipment he needed. He came to our home to measure my husband for his custom wheelchair, had it delivered to our home when it was ready, and has sent a service tech to our home to adjust it when we needed that done. Cadice is pleasant, a real people person, and highly effective at the front desk. She even brought equipment to our home. We won’t be doing business with anyone other than the fine folks at Dressen Medical in Holly Springs.

Amanda L: My 2yr old son was diagnosed with atypical bilateral clubfoot . Hes been in a total of 26 full length cast on both legs. His relapse and prep for surgery this month has been difficult. Edwards and the store manager not only accominaded our needs with a toddler Walker but even gave our son a small teddy. Hes now running in his cast with his Walker. Mind you they made this all happen in LESS THAN 5 days. You've made our difclut time so much easier. We can NEVER THANK YOU ENOUGH for your professionalism and quickness

Celia Cudney: Dressen Medical Supply is a small privately owned company. I have been here multiple times and I have always been pleased. The people are always friendly and willing to take all the time in the world to help make sure you have everything you need. They will treat you with the old town fashion feel you are looking for. They always have everything I need or they are able to order it for me.

Amanda Huff: My insurance paid for a breast pump and said Dressen was a place within my network where I could get it. I picked up the breast pump, First time I tried to use it, it didn’t work. Called Dressen and they told me to bring it back and they would exchange it. We took it back, they said they couldn’t exchange it, would talk to Me. Dressen and call me back. A week later, no call back so I called. Was told I had to contact the pump maker. Meanwhile I had To rent a pump out of pocket. Also, they charged my insurance for the pump and then told me I had to pay another $115 to cover what the insurance didn’t cover. Got my EOB and it shows I shouldn’t have paid them anything. Called the insurance company who confirmed Dressen was in network and they should not have collected any additional funds from me. Dressen is dishonest, crooks, and don’t stand by their products. Hope they go out of business soon. I have filed a formal complaint with my insurance company to have them removed from the network.

Britt Carpenter: OWNER CALLED ME A LIAR. I recently rented a product from Dressen that was to be used overnight for my new born. I picked up the Billi blanket on Friday before they closed and was told I would have to bring it back on Monday because they were closed on the weekend but I would only be charged for the one day. When I only used this blanket for 8 hours, I was billed for 3 days equaling three times the amount I was initially told. When I called to ask about this, the lady at the front told me I just had to pay it. When I talked to the billing department, I was told I just had to pay it. WHEN I TALKED TO THE OWNER, I WAS CALLED A LIAR AND TOLD ME I HAD TO PAY FOR THE WEEKEND EVEN THOUGH THEY WERE CLOSED AND I COULD NOT RETURN IT UNTIL MONDAY EVEN THOUGH IT WASNT USED. The owner then continued to explain how this was my fault that they were not open to receive discharge papers and stop the billing. This is stealing $100 from new parents right at Christmas and it is not right.

Karen Norwood: Delivered a wheelchair 4 weeks after it was ordered. By the time it finally arrived, it was no longer needed, but they refused to refund the money.

Dana Broughton: Ed Dressen is an amazing individual. I'm a physical therapist for pediatrics. He has gone out of his way to meet me at homes and he is super friendly and trustworthy. I will be using Dressen for all the medical equipment I need for my patients!.

Abigale Sopina: Great service! I rented a hospital bed and the two women who delivered it were very helpful and professional! Highly recommend

Jeanna Raye: This medical supply is top notch. Prices were better than online and no wait. They answered the phone when I called addressing my questions. They are knowledgeable patient and kind. They directed me to my needed items giving good advice and fast service. This is a family owned business. Support local!

Katie Eckhardt: I have never been so impressed with a business. I basically came in blind and the staff was so helpful and knowledgeable about what I need. I have sent so many family and friends here and they are all just as impressed as I was

Kevin Powell: I have been going to Raleigh Medical Supply for years. Mr. Edward and his staff are always very friendly and helpful. Even if I don't always know exactly what I need, they help me figure it out and come up with a solution. I always appreciate it.

Lynn Barney: May 2021, Mistakenly Purchased Big &Tall lift chair for 5’5” elderly mother. The owner did not inform us Of large size other than chair width. My elderly mother is 5’5” so this chair is too large and does not fit her posture making sitting extremely uncomfortable. My mother sat in chair apx. 4 hours then had to go to her bed for comfort.Since my mother only income is social security, she had to wait on stimulus check before purchasing a new lift chair. Mom had purchased a lift chair some years ago years from Raleigh Medical. We recently had to make couple repairs where we purchased parts from Raleigh Medical, so Raleigh Medical is familiar with what type of chair my home bound mother needed. When my brother went into Raleigh Medical, owner who was preoccupied with Phone call told my brother chair would be okay for Mom( of course now owner says he told my brother it would not work, but my brother bought for my mom with her stimulus money any way..who buys an $1100.00 chair that will not fit esp. when there is a No refund policy due to pandemic)?Now the owner of Raleigh Medical will Not even exchange chair for correct size.Owner told my 89 year old motherto sell chair online. Really....On Raleigh Medical’s website theywrite of customer service and how they stand behind their product which is a FALSE statement. They hide behind the Pandemic for no exchanges. Mom called Raleigh Medical day after delivery to let know chair not rightsize/fit and she could not comfortably sit in chair. Most places allow 3 day return or exchange policy but NOT Raleigh Medical. They have lost sight of true compassion and understanding for the elderly. My mother goes from bed to chair to bed . At 89 years old,Her chair and bed are her only comfortI am extremely saddened that my mother at 89 is having to deal with this situation and sit in her older broken chair until she sells this chair online. Raleigh Medical owners have No Heart, Compassion or upstanding ethics. Stay away from Raleigh Medical Supply located behind blue ridge pharmacyon blue ridge rd. Raleigh. Go to store where they Genuinely care!

abbey Lindsey: I have had the best experience with Raleigh Medical Supply! Delivery services are top notch and if we’ve ever had an issue with a product, they offered to make a house call to come and fix or replace it, no problem! They always have the supplies we need for my grandmother and I couldn’t be happier with their service. We are a forever customer.

Regan Booe: Highly recommend! Great people and customer service! Everyone was very helpful and knowledgeable on the products!

Twana Gibson: I purchased a knee brace from them then realized I purchased wrong kind took it back for refund the gentleman took my phone # said it will take about 10 days due to COVID restrictions with returning items it has been over a month and I have call and can not get a answer on my refund.

Andrea C. Zweigart: Several years ago, with a trimalleolar fracture of my right ankle, I rented a walker & knee scooter from Raleigh Medical Supply. I went there because it was the closest medical supply store to my house & I had to take an Uber there (I couldn't drive due to my fractured ankle).Later, a friend commented that I'd been WAY overcharged and, sure enough, when I called the other medical supply stores in Raleigh, their prices were much lower. I could've PURCHASED the exact same equipment on Amazon for what they charged me to rent it!Today, I went there planning to get some compression hose & the owner told me that they don't accept my insurance for payment (Tricare Military Retirees' insurance); in fact, he said that they've NEVER accepted it, which is untrue because I've used it there before.If the owner of Raleigh Medical Supply is not supportive enough of military members & retirees to accept their insurance (any longer), he'll NEVER get my business! I will gladly go elsewhere!

Maxine Parker: I called Raleigh Medical Supply in search of a pack of DuoDERM bandages. I was quoted less than $12.00 for a pack of 5. When I arrived, I requested the pack. I noticed a price tag on the box for $13.95 I think. The lady rings it up and tells me that will be $66. and something! I asked her to repeat it because I just couldn’t believe she tried to charge me so much for a pack of bandages. I kindly said “No Ma’am. I’ll order them from Amazon (at a total cost of $13.35). I have made a few purchases here, and the prices were fair; that’s why I returned for the bandages. This is definitely price gouging, and very disappointing. I will not be making anymore purchases from this establishment.

Ann Marie Cassella: these people are life savers kind as well as so helpful and professional

CH Brock: Don't go for cpap masks......no selection and very expensive....the ones they do sell will not hold up well.

Julia Albea: Hands down the best medical supply store! Family owned store, very knowledgeable, helpful and can get just about anything you need!! They have rentals and purchasable items!

Jennings Boukather: Excellent customer service, the store had everything I needed, and everyone was so helpful. Will definitely be back!

Shelby Sopina: Highly recommend Raleigh Medical! They are such sweet and genuine people, but also are so helpful and knowledgeable about all equipment. Have a great selection of products and will definitely be back!!

whiteg74: The reviews must be true because one of the drivers practically ran me off the road this morning. So customer service is not a priority for this company.

Gregory Moss: Would rent again. Great customer service

George Dunbar: Rented a medical leg scooter for my wife’s broken ankle. Looks like they run around $125.00 to purchase on the internet. Rental was $30.00 per week or $90.00 per month which is already steep. They recommended we rent for a month and would give us a credit when we return it if we didn’t need it for the month. We returned it after 8 days and were charged $60.00. That was $30.00 for the first week and $30.00 for the extra day. When we asked about it they told us they didn’t prorate beyond weekly. Of course, that was not mentioned when we rented it or we would have returned it a day earlier. Not the kind of business I will choose to do business with in the future. From now on, I will look elsewhere to rent. Be sure to read all the fine print and ask all the questions up front.

Daniel: Horrible customer service...especially the older man at that location. I recently ruptured my Achilles' tendon and purchased a product that I believed was the right one for my foot.However, when I went back to my podiatrist, he told me it was the wrong one and I needed a boot walker instead. Less than 24 hrs, I called before I went by that location and specifically asked if I can return the item, but the man said I could not return the item due to a sanitation regulation that they have to follow which is right in his part. I did not argue because of that reason. I argued because I wore it once in the same location to fit my size and thats it! So, I called the manufactures company and explained my story and they gladly told me I can return the item, not receive a penalty charge, and get back my credit. Well that was just a fairy tale answer because when I went back with this excruciating pain due to my rupture Achilles' tendon, the older gentlemen gave me a huge problem about returning the item. Not only I paid for the item he also gave me an additional $25 fee based on a Returned check!? He also looked at me offensively in a way where I had no $ and to be honest he threatened me to go to the magistrate if I did not pay the item after the manufacture company called them specifically and spoke to that man ! Not cool! In conclusion, my opinion based on my experience with this location I can write that Raleigh Medical Supply needs immediately new manangement because a customer is always right and not to mention a customer should never be threatened,mistreated, or judged in any way! This store should not receive 1 star but ZERO STARS!

amanda stoughton: I purchased an ankle walker for a torn ligament injury. After two days I asked to return the unusual walker. My podiatrist did not recommend the one I purchased. I called to see if I could receive a refund or store credit and was told they would not take back the unused item. They claimed once the item left it was not allowed to be returned. I understand if this were prescription drugs, but an item which was unused should be at least returned for store credit . I am disappointed with they would not accommodate the customer in any way. $100 is quite a bit of money for a teacher, and it is frustrating when there was no help from the medical supply store.