Best Whirlpool Cary Near Me

g w: You can not return electrical items if they have been installed. They should tell you this rather than depending on you seeing a sign on the back wall. The sign on the register doesn't state that. This should be corrected. Need a respectable looking manager for a store like this.

Jamie Price: I LOVED my experience calling in about my Whirlpool Duet washer part that I needed to find to get my washer back running. Even though they don't currently have it in stock, the representative (who was cool and funny as hell in the conversation with me) was able to track my part for me at a different retailer and supplied me with the part number to order it from them.

Christopher Winkler: Friendly and helpful staff that double checked that a part was in stock (actually went to put his hands on the part) and held it for me. Part was exactly what I needed and price was totally fair. It's really wonderful to have part stores like this nearby.

Augusta Augusta: Love this place! Had what I needed. Nice, helpful staff!

Winston Brady: This store is the best! Saves me a lot of money.

Kristin Oehlenschlager: Friendly folks and great service. Quick to get you what you need at a fair price. Offered pointers for fixing my electric oven and even gave me a small screwdriver to help with the small screws.

Joshua Werth: One of the few places around that sells directly to the public

Steven Gower: Good prices and friendly service. Carry a wide variety of parts needed.

L Glover: Thanks Mike for coaching and helping me fix the heating element. I will definitely be back and have locked your location in; wishing there were a thousand businesses like yours. You all really do make DIY cool!

Ray Oh: Even from a socially distant spot, they were able to ID the part I brought in as soon as I walked in and brought out a replacement from the back very quickly. It took longer to run the credit card... Would definitely go back.

Milton “Ray” Williams: Always knowledgeable, courteous, and quick. Amazing staff, Mike, Lila, and Dustin (A1)!!

Edward Ennis: Great service. Nice folks.

Alissa Cates: This is funny! My husband walked into Cashwell's today to buy a new drainage pump because our washer will not drain the water. Mike at Cashwell's asked him, Do you have a baby?" (A random question but the answer is yes, we do) Mike then tells him, "I bet you have a baby sock stuck in the drainage pump." So, my husband buys the new drainage pump, but before replacing it, checks the old one and guess what....there's a baby sock stuck in it!!! Thanks, Mike! You definitely know your stuff!

Bob Higgins: The entire staff is very knowledgeable and friendly. Anytime I need just about any appliance parts, they have it.

Ryan Paige: They ordered a part for us and made sure I had it he next day, even when their delivery truck came 15 minutes before closing.

Bill Dawson: Nice to still be able to find appliance parts locally who has parts in stock, especially when it's an appliance that you need and can't wait on shipping. Been here a few times over the years. Great place.

Shaun Turner: They have every appliance part you could need. They are very knowledgeable.

Halima Sharif: Awesome service and prices. Discovered this place after being treated rudely by another appliance supply store. These guys will have my business from now on.

Al Hildreth: Great place to do business.

Clay Hicks: Knowledgable staff and great prices.

cindy stock: Service:Stove, cooktop oven repairPositive:Professionalism,Punctuality,Quality,Responsiveness

Susan Hyde: Positive:Professionalism,Punctuality,Quality,Responsiveness,Value

Jessie Kim: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueEdwin is the best! We always call Mr Appliance of Cary for our appliance repairs.Services:Dishwasher repair,Refrigerator/freezer repair,Microwave repair,Stove, cooktop oven repair

Kenneth “Kenny” Finch: Positive:Professionalism,Quality,ValueCame out and repaired our washing machine quickly. The worker was courtesy

Valerie Williams: Positive:Professionalism,Quality,Responsiveness,ValueThis was a very nice young man who took his time and knew what he was doing. He stayed late on a Friday night to help!Services:Refrigerator/freezer repair,Washing machine repair

Sue Holder: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueEdwin was very professional and organized. A connection in our microwave had burned out. Edwin was able to diagnose and fix the issue in a timely manner. Will definitely call Mr. Appliance of Cary for any future issues with our appliances.Service:Microwave repair

Caitlin Grady: I had called at least 10 repair companies to fix my stove vent and everyone said they didn’t do this.Thankfully, Mr Appliance said they could fix it. A wonderful tech named Tyler came out, figured out the problem, and was able to make a recommendation on a repair.He was able to order the part and come back a week later and finish the job.In the meantime, he was able to fix the issue enough to make the vent useable which was greatly appreciated.Was very happy with the job done! Would highly recommend.Service:Exhaust hood repairs

Rashmi Menon: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWe are very happy with Mr Appliance and also the engineer, Venkat who came for repair. He was extremely knowledgeable and answered all of our questions. Highly recommend this company!Service:Microwave repair

cindy robinson: Service:Refrigerator/freezer repairPositive:Professionalism,Punctuality,Quality,Responsiveness,Value

Tim Morgan: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueEasy to setup our appointment. Very responsive. Edwin was awesome! He was super knowledgeable and friendly.Service:Washer/dryer repair

Paula Bennett: Technician did a good job. It was very difficult to reach the office staff and the price was quite high for the job done.

Helen Inglis: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueVery reliable service. Very pleased with service. Would use again.Service:Refrigerator/freezer repair

Cristy Hoskins: Scheduled appointment online, was given exact date and time, text reminder with Tech photo, tech called when on way. Arrived on time, diagnosed issue, gave price quote for repair, repaired the problem right away. Was extremely professional, knowledgeable and efficient. The whole process was very easy. Would highly recommend and will use for future repairs.Services:Refrigerator/freezer repair,Refrigerator repair

Aileen Ondrako: Service:Washer/dryer repairPositive:Professionalism,Punctuality,Quality,Responsiveness,Value

Brenda Goff: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueThey have serviced my fridge and dryer. Exceptional communication and customer service. Job well done.Service:Refrigerator repair

Tony McCarthy: Service:Refrigerator repairPositive:Professionalism,Punctuality,Quality,Responsiveness,Value

Anna Tabor: Positive:Professionalism,Punctuality,Quality,Responsiveness

Jim Gardner: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueTyler did a great job of repairing our leaking refrigerator! He is very friendly and was extremely helpful!!I highly recommend him!!Service:Refrigerator/freezer repair

Chris O'Brien: Positive:Professionalism,Punctuality,ValueGreat service! Tyler of Mr. Appliance was on time, diagnosed and fixed my washers broken pump quickly. I would not hesitate to use Mr. Appliance again.Service:Washer/dryer repair

Mike Stone: Service:Refrigerator repairPositive:Professionalism,Quality,Responsiveness,Value

Bill Woodruff (Raleigh Car Care): Been working with Greg and his team for the last year. Very professional, highly recommend!!

Brooke caltagirone: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueI had Dustin he did a great job on my dishwasher. Got it working it it a timely manner runs like newService:Dishwasher repair

Brett Broomall: Positive:Professionalism,Punctuality,ResponsivenessJoe and co did an excellent job communicating, repairing and finishing our microwave job. Highly recommend this team for your repair/service needs!Service:Microwave repair

Tiffany Hansley: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueThis company is a gem! I can not say enough good things! They are efficient, on time, honest, dependable and do great work. Every employee I have encountered has been amazing, and made me feel good about everything done. Thanks so much for all you do!

Raghava Yenigalla: I called them in January for the service for a product which was under manufacturer's warranty and it's June now, there is no update on the service. Manufacturer sent them the parts in February but they told me that they din't receive the parts and that I filed the claim in incorrect manner, after making me waiting for 5 weeks. Manufacturer registered the incorrect date, but Hopkins was afraid that they will not get the money for the claim and din't wait until I clarified the issue with the manufacturer. By the time manufacturer registered the correct date (needed closing documents of my house), Hopkins sent the parts back to them (and they lied to me that they dint receive the parts). I knew this only after I contacted the manufacturer later and they told me that Hopkins sent the parts back to them.They accused me of filing the claim incorrectly while did nothing wrong and they dint care to check with manufacturer or me. I called them just like i called them before regarding other appliances which all had correct date (all were registered on same date) and they performed the service without any questions.My product was under manufacturer warranty and has extended warranty for 3 years and I still dint receive any service. They din't care to hear about what I had to say. Very unprofessional. If only they waited until manufacturer fixed the issue (which happened in couple of weeks), this delay could have been avoided. It was already difficult to get the parts due to supply chain issues and they amplified my problem, on top of lying.Their tech was good, but administration is unprofessional. The lady talks to me like she is doing a very high stress job and doesn't have time to neither explain or nor hear what's happening. They don't care about customers. If something small happens outside of their usual process, they can't handle it.It's not entirely their fault, manufacturer made a mistake, but Hopkins could have handled it better when they had chance, if only they cared a little about their client.Services:Dishwasher repair,Washer/dryer repair

ben neal: Positive:ProfessionalismI had the best experience with Joe Magee. I recommend them 100%Service:Refrigerator repair

Sissy Lee: Absolutely the rudest, most condescending telephone receptionist I have ever dealt with. I called to get more information on fees and prices, and when I questioned a circumstance (for which I prepared her in a previous call), she was belligerent and condescending to me, and she rudely continued to interrupt me. I will never recommend this company to anyone and will never contact them again. The one star is for the courteous service technician who showed up to do the work and could not, because she “ dropped the ball” on passing the information to the appropriate parties.

Sharla Haugh: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueTOM was amazing!:Went above and beyond and checked my dryer for safety as well!Service:Dryer repair

David Taylor: This is the second time that Hopkins has delivered professional service for us. Joe was our technician, and you'd be hard pressed to find someone with a greater commitment to customer service - with a jovial tone you just don't see in this industry! He quickly discovered the problem, and completed the repair. If there were 6 stars , he'd deserve them!

Vincent Gollotto: Had to submit a warranty service ticket for our brand new Whirlpool wall oven/microwave combo and they utilized Hopkins Appliance Service for the repair. Dustin came out the first time and diagnosed the issue within a matter of minutes, but needed to order parts. They were communicative throughout the entire ordeal and once the new parts arrived they called me to scheduled the final repair. Dustin came out this morning and worked his magic and we have a working microwave for the first time since we moved in. Dustin was awesome! Fast, efficient and super knowledgeable. Would recommend him for any appliance repairs.Service:Microwave repair

Nick Teeple: Joe Magee our service technician was amazing. Not only did he fix our issue he also did it with a smile.

Fernando Lima: They can barely manage to answer the phone, let alone fix appliances.After the first visit to fix the ice maker on my refrigerator, the very next morning my LED lights started blinking and stopped working, in the same place the technician had to work to fix the ice maker.When I called the next day the promptly said the 2 issues were not related - which I find very hard to believe - and refused to come and check unless a payment of $100 was made for the visit, the cost of the fix would be additional cost.5 minutes after posting my review I got a phone call asking if I still wanted to keep my appointment, they still need to come back and finish the job on my microwave door that has design flaws. This is my 7th visit from Kitchen Aid service in 1 year. I had issues with all my appliances and I'm on my 3rd dishwasher after 2 previous leaked and damaged my kitchen floor and subfloor.I'll update after my service appointment next week.After the response I got not only I'll let Kitchen Aid know I'll also post a complaint with BBB. Unprofessional does not even begin to describe your company retaliation for a customer posting a bad review, that's really a great example.Services:Refrigerator/freezer repair,Microwave repair,Stove, cooktop oven repair

Neal Keene: Positive:Professionalism,PunctualityMy Speed Queen dryer stopped working and I called Hopkins for the repair. They sent Joe, who was very professional and on time. He was able to diagnose and repair the heating element in minutes. One call and it was fixed. Definitely great service.Service:Dryer repair

T Douglas: Positive:Professionalism,Quality,Responsiveness,ValueI just want to say that Joe is amazing. He came in with an awesome personality and very knowledgeable of how to fix the microwave. Not only did he fix the microwave he gave me tips on how to keep my microwave up and running. He is a huge asset to your company and deserves much kudos.

Rob S: Joe repaired my new Maytag dishwasher after it wouldn’t drain. He was on time, friendly and found out what was wrong and fixed it quickly, thank you!

Allah Syncere: A technician was sent to my home to troubleshoot my dryer that stopped working. He claimed that no electricity was coming from my receptacle and that I needed to have an electrician to come and fix the issue. A few days later I hired an electrician to check the receptacle and breaker box only for him to discover that the issue was the dryer (not the electricity). Wasted money on hiring an electrician.

James Stone: Tom serviced my Whirlpool Dishwasher and I am very happy with his service!

Chris D: Critical:Professionalism,Punctuality,Quality,Responsiveness,ValueWe've had good experiences with their techs. We've had a ticket open with the office about 6 weeks. Because I wrote a bad review here and because I complained that they were taking so long to get us a replacement part, now they won't help us and have left the dishwasher in an unusuable state. Very unprofessional office staff.Service:Dishwasher repair

Sherie Ayscue: Great communication. Great service people. Service guy took time to explain to me how to use my other new appliances.

Jaycee Georgiev: It is no fun when the refrigerator starts leaking, we requested service online and received a call back from a technician with great availability same day. We have a five drawer kitchenaid and I was worried we would have to order a new drawer. Ben was able to fix the drawer and showed me how to pull the drawer panel out to indicate the source of our leak. Turns out there is a basin back there that water can pool up from the improper seal. The service cost was well worth it, and we are very happy to be able to use our fridge again.Service:Refrigerator/freezer repair

Renee Burton: Critical:Professionalism,QualityThe most unprofessional owner I’ve ever dealt with. Took 3 months for a warranty repair because it was misdiagnosed twice. It took 3 or 4 service calls before it was fixed and when I dared to complain, the owner threatened not to fix it. Stay away from this company!Service:Microwave repair

Carolyn Kreuger: I used this business because my Kitchenaid range had just gone out of warranty, but they were incredibly deceptive and tried to tell me I needed a completely inneccesssary $1000 repair. I will not use them ever againMy oven control panel was giving an error message that the cable was disconnected when you tried to preheat the oven. The repairman came out, opened the oven and shoveled me where some oil had spilled internally, and told me the only way to repair it was to replace the entire control panel (which seemed to be working fine) at over $1000. I asked if we couldn’t just replace the cable (a $50 part) since that was what the error message said and he said it wouldn’t work. I pushed if we could please try that first abs he was surly but agreed and told me I’d have to bear the cost of a third service call if it didn’t. He told me he’d call when the part came in. In the meantime, I noticed that the error message was no longer on the stove. It was working fine again — and now has been for 2 weeks. It just took him wiping off the oil and reconnecting the cable but he never even checked if that fixed it. When they called to schedule the cable repair I tried to explain why I didn’t need it and why I was upset with how the repairman had tried to con me into $1000 repair but they just said fine and hung up on me.Services:Stove, cooktop oven repair,Oven repair

Azmi Jawed: Positive:Professionalism,Punctuality,ResponsivenessRyan is exceptionally professional and was able to repair under warranty quickly and correctly!! Perfect experience.Service:Dishwasher repair

Amanda McAleer: They are awesome, really go above & beyond every time. We are very grateful. Thanks for fixing everything for us!

Shane Ireland: HORRIBLE HORRIBLE HORRIBLE Service Manager named Ryan. Have had to send techs out multiple times and not there issue. That I should be grateful they are trying to help as they aren't Whirlpool. Tried to explain they were the face of Whirlpool and he said not anymore and canceled my appointment. He is the most unprofessional person I've ever come acrossService:Oven repair

omar nahhas: I had a broken down washer, they figured out the issue quickly and fixed it as well

Jeff Williams: Positive:Professionalism,Punctuality,Quality,ResponsivenessShout out to technician Ken. He is very knowledgeable and professional. He came out twice and fixed our maytag washer issue which luckily was under warranty. Highly recommendService:Washer/dryer repair

Christina: This business is extremely unprofessional and it starts with the manager, Ryan. He takes no responsibility whatsoever for no responsiveness, poor communication, not ordering the correct parts to name a few. After speaking with him a few times (which should never have to happen) I now understand why the employees from office staff to service people do notKnow what they are doing with service, how to order correct parts the first time, or how to resolve customer issues. Do not go here unless you want to beg for months to get your appliance fixed only to find out they did nothing wrong!!Service:Refrigerator repair

Livia Pariz: Did not solve the problem with the washer

Sam Bullock: Critical:Professionalism,QualityWaiting for almost the 2 months for them to get parts they came out said it was fixed they didn't turn the washer on to see if it works they left we washed a load of clothes did same thing I call them took them a week to call me I wouldn't refer themService:Washing machine repair

Anthony Seto: I have used CAS several times and had good experiences. Their techs were polite and on time. Most recently I had them back to check an issue with my fridge. While the tech was here, I mentioned my microwave (in my microwave/oven combo) was acting weird. While he was waiting for my fridge to show a reading on his thermometer, he entered some codes on my microwave and saw an error code indicating a bad inverter. We then talked about what would need to be replaced and he gave me a list of parts that would need to be replaced. He was also nice enough to provide his thoughts on possible replacement appliances if I didn't want to fix it. I specifically asked him if I would need to call the office to have him come out again for a service/diagnostic call or if I can just call them to get it fixed. He said I could call the office and they can get a formal quote and order parts. Great.I called the office and spoke to someone, explained the situation, provided my appliance's make, model, and serial # for my appliance, and asked for a quote. I was told they would call me back. 3-4 days passed and no one called me back. I called back again a few days later and was told they needed to talk to the tech to confirm the parts and that someone would call me back. A few days later...nothing. I called again yesterday and the person who helped me, Kim, was apologetic and said she'd call the tech and put me on hold. She contacted him and then told me they would need to come out and do a diagnosis and I would need to pay the diagnostic fee, even though I was told by the tech I would not and that I could just call for a quote and schedule a repair. She also told me the tech has tried to call me multiple times. That is not true. I confirmed the number they have on file and it was correct. I have no missed calls and no voicemails. During this time, I've had zero issues with other people calling me. She gave me the number to the tech (who was very polite when he was on site) and he flat-out denied ever telling me that I could just call the office to order parts and have them fix it. I wasn't going to call him a liar but I also don't appreciate being told something was not said when it clearly was. We even had a conversation onsite about if I wanted to DIY this issue. I remember the conversation and interaction vividly. He also told me he tried to call multiple times and when I told him I received no calls or voicemails, he said "I have an old iPhone 7 so maybe it's not working right". Poor excuse. Either your phone works or it doesn't but when I check my AT&T call log online, there are zero incoming calls from his number. So either he's lying or he called the wrong person, but he most certainly didn't call me. If he did, I wouldn't be chasing them down.I have since found another appliance repair company and have them coming out. I will gladly pay a diagnostic fee to someone else but I won't give CAS another penny of my money on the pure principle of being told something that was then later denied and then being asked to pay for something when I was told that was not the case.Now, perhaps the Tech was doing me favor and got in trouble for diagnosing something when he was here for another issue, but if that's the case, that's their problem to deal with internally and the mistake should not be passed the customer. People's words matter to me and right or wrong, in good business, you stick by the words you say both as the consumer and as the provider.Even if this costs me more to fix elsewhere, I'll gladly pay that to work with people who stand by their word.Service:Refrigerator repair

Mary Collins: ***DO NOT WASTE YOUR TIME***Very unprofessional to send an email the evening before your appointment you have been waiting for for two weeks. I have lost a day of work and now have to wait another two weeks to get back on thier schedule. I’m reporting to whirlpool where they were assigned to repair my brand new dishwasher. I would give a no star if it were available.

Joshua Dyar: Critical:Professionalism4 weeks to get them to come and fix my washer. They were unable to fix it and left it completely unusable. Then they call me 4 times in 5 days threatening to put a lien on me because I have paid them yet, even though it had only been 5 days since they billed me.Service:Washer/dryer repair

Lisa Branch: Positive:Professionalism,Quality,ValueThese guys are awesome. Both gentlemen that came to my home were pleasant, professional and very helpful. Highly recommend them and I will definitely be using them in the future.Service:Washer/dryer repair

Frank: True local professionals that care

Jason Cox: On time service, very friendly and honest. Unfortunately my out of warranty fridge was more expensive to repair vs replace.

Craig Brunengraber: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueEd, the service tech was competent, professional, and a pleasure to deal with. The repair was done quickly, and there was no mess, he treated my home with respect and was a super nice guy. 5 stars!Service:Microwave repair

Keeghan O'Brien: Ice machine wasn't working properly, tech came out and figured out I had messed up the settings. Fixed them and followed up with me a week later to make sure everything was working still.Quick response and communicated the problem and how to avoid making the same mistake without making me feel like an idiot, even though I totally was.Service:Refrigerator repair

Maxine Dimartino: Haven't had them in while, but they were very good to us when we had a problem.