Best Air Conditioning Store Fayetteville Near Me

Joyce Mitchell: They were awesome! Even put my storm door back up that I tried to do and dropped it and broke my toeServices:HVAC system repair,Installation,Install thermostat,Install AC

Adam Sexton: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueHal was courteous and professional. He was able to efficiently take of our system. He was thorough, took pictures, and was able to effectively explain our issue and how to resolve it. We have used Bass in the past, and will continue to give them our business due to their professionalism, honesty, courtesy, and transparency.

adam_and_jenny: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueEddie was professional and courteous. He provided all the information we needed to make an informed decision regarding the purchase of a new unit.

Cindy Middleton: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueBass did an excellent job today. The two gentlemen was very knowledgeable and efficient . I appreciate their hard work.Service:HVAC system repair

Cathy McCall: Service:HVAC system repairPositive:Professionalism,Punctuality,Quality,Responsiveness,Value

Mulligan Family: Positive:Responsiveness,ValueHal Smith, senior tech was capable informative, knowledgeable and through.We are happy to be a new member of the Bass family.

David Konie: So just before the July 4 weekend, my upstairs HVAC went out. They sent out Will on July 3 to evaluate and perform any repairs could, though my system was 17yrs old and had many universal parts installed. He showed me every part that was broken/seizing up, including the air handler freezing over having leaked out all the coolant (even saw the 0 pressure for the sys). To say the least, repairs would have cost me 80% what a new system would cost +install.Eddie, a senior tech, set a right-sized proposal and sent that to me. Unfortunately I didn't know the full sq footage of my house, but that didn't stop him from coming by the morning of July 4th! Since I was already going to replace 1 HVAC system, I asked about replacing the other at the same time and if there would be any discounts as a perk. I am so glad that I asked! Because they had a Spring Discount, a Military Discount, and took another $3k off from the price of the 2nd system (it's identical to the 1st). Lots of savings! Thanks Eddie!Fortunately, when scheduling the actual install, because I was replacing both HVAC units, Bass Air Conditioning sent out 2 teams so they could get the job done within a single day. If you get Jose's or Chad's team, you are getting good hard workers who'll get the job done for you as well as make sure you understand your new system. While I hope to only see them in 11 months at the 1-yr check-up included with the install, if there are any unexpected complications I hope that they're the ones sent out because I know they were professional throughout the whole day and took care to not accidentally damage/ruin anything as it did rain a little while they were out.Definitely recommend!!Services:A/C system dismantlement,Install thermostat,Heating equipment repair installation

Tammy Bryant: I called this morning for a quote on a new AC unit and they had someone at my homeWithin a few hours and I received the quote, financing, and they can installThis week by my desired timeframe. Cannot ask for better turnaround on request. Shane from the Field Team was amazing!

Kelly Moreton: Bass Heating and Air Conditioning is an amazing company. They do quality work and are very knowledgeable about their jobs. I’ve had my unit since 2013 and have had very few problems with it. They recently helped me discover a plumbing problem in my closet. They took pictures for me so I could show them to the plumber. They always go above and beyond.

Christopher Reddish: Positive:Professionalism,Quality,ResponsivenessEddie is one of the most knowledgeable, professional and experienced HVAC techs I've interacted with. He quickly identified the problem and solved it. Great job!Service:A/C system repair

Charles Davis: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueExcellent ServiceServices:HVAC system maintenance,A/C system maintenance

Jerry Fowler Fayetteville NC: Positive:Professionalism,Quality,ResponsivenessJamie could not have been more thorough,not done a better job. He took pains to insure he did not track dirt in the house and a half hour after he arrived a had a superbly running system. Hats off to the bass air crew!Service:HVAC system repair

Derek Roberts: Service:Repair HVACPositive:Professionalism,Quality,Responsiveness

Michael Hadley: Positive:Professionalism,Quality,ResponsivenessHelpful and prompt service

Anthony Cook: Positive:ProfessionalismThe AC technician helped me get my systems connected to my phone. Greatly appreciated!

Leroy Singletary: Positive:Professionalism,QualityVery helpful and timely service. Would recommend and repeat business. Proud supporter for Military ServiceService:HVAC system repair

Robin Sciuti: Positive:Professionalism,Quality,ValueRandy was very professional answered all my questions

Papabear Santa: Had Bass come and do maintenance on our Air conditioning system. Bass sent Randy to our home. He is an excellent air conditioning technician. Took his time checking out the system, explained what he was doing, and answered our questions. We will definitely have Bass back to our home, and we will ask for Randy.

lucy montes: Positive:Professionalism,Punctuality,Quality,Responsiveness,Value

Brandy Newtown: This company advertises “Open 24 hours” on their website. I had work done in preparation for a pool to be installed on March 31, 2023. I came home after work on 6/23, and all of my exterior outlets had quit working. The pool outlet as well. The most disturbing is that I have a fish pond that needs the pump running to provide oxygen. I reported the concerns and they did not have anyone available until 4 pm on Monday. The receptionist informed me that they had 2 electricians and they were booked the rest of the day. The receptionist kept putting me on hold to speak with the electricians with each concern that I voiced in hopes of getting someone out to my house, but was unable to get anyone to make an exception. The other electrician (the one that actually did the work in March had left for the day). How is this 24 hour service?Last, we found a local electrician that felt losing all the power to our outside outlets was extremely concerning! He made it to our house after a full day of work around 5pm. He actually took the time to check all of our outlets in our garage and exterior. He found the pictured outlet, which had absolutely nothing plugged into it, smoking!! If I could leave a zero on this company, I would. They charged me $800 in March and could not come out on their 24 hour advertised promise. My house could have easily experienced an electrical fire on 6/23/23… your 30 day warranty means absolutely nothing to me in this circumstance. This is complete false advertisement!

Terrence Robertson: I had Cape Fear install a new Goodman HVAC for my home, and they did a great job. Tom and Travis showed up on-time, worked in the rain, and they even cleared the brush and tree limbs that were crowding my old unit/install site. I'll admit the Cape Fear was not the cheapest option after getting quotes for 5-6 companies, but they were certainly MUCH cheaper than Blanton's, in my case. Thanks!

Katie Smith: Tom and Max did a GREAT job on the installation of our new units. They were kind, professional, and cleaned up at the end of each day. Thanks!

NITT BEEZ: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueTom and his crew were very professional, and knew how to handle the job at hand they actually went under my house and repaired my ducts that were messed up. Myair blows very well now through my vents. I also had a new thermostat installed. I was very satisfied with the services, my house got cool immediately..Services:HVAC system repair,A/C system maintenance,A/C system dismantlement,A/C system repair,HVAC duct vent repair,HVAC duct vent installation,A/C preventive maintenance

Melvin Dennis: Positive:Professionalism,Punctuality,ResponsivenessBobby Cole was very professional. He was on time and he explained what he did and preventive measures for the future. I will call and hopefully get him for future needs. Thank you.Service:A/C preventive maintenance

Roland Campos: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueService Technicians, Tom,Max and DJ did an excellent job in installing our new Gas Pack. They were all courteous and very professional. Sales Tech Eric is commended in giving us a reasonable price. Thanks to all.Services:Install AC,Thermostat installation

Mateo Paul: I was signed up for their prepaid annual HVAC maintenance which included 2 cleanings per year and a modest discount on any potential repairs. The technician incorrectly insisted I needed a water pump (should have been a gravity fed drain, per NC code), and then installed it very poorly to where it caused water back up, mold, and other problems. I found this out years later when I went into my crawl space with a trustworthy professional who pointed out all the mistakes and shortcuts of the individual who installed the water pump. The only thing they did satisfactory was the cleaning.I'm very disappointed because I had a positive opinion about this company at first. Another scam company told me my AC was on it's last leg and I needed to buy a new one - Cape Fear told me my AC was still good, and got it blowing cold again.The hero became the villain.Bottom line, always shop around and get different quotes and opinions before spending money because you can't trust anyone.Services:HVAC system repair,A/C preventive maintenance

Jami Pond: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWe have had great experiences with Cape Fear Air. They have done regular HVAC maintenance for us, as well as installing new units. We had a unit installed today by Tom, Max, Travis, and RJ. They were on time, professional, competent, and able to answer any questions we had.

JD GREER: My HVAC needing replacing the project manager was knowledgeable and answered all my questions. The unit install was earlier than expected and the install team Tom, Max, Travis and Parker were courteous, on time and helpful throughout the install process. Once installed they cleaned the site better than they found it. Great experience from quote to install.

Edward Arthur: We had Cape Fear Heating & A/C install a new HVAC system for my upper floor home. They showed up promptly 8am the day of the install and the lead technician Tom introduced himself along with his crew Max and Travis and got to work right away. They were very professional and courteous throughout the day. Several hours into the install I went to check on outside portion of the HVAC system and had a question about the unit model being installed. I asked Tom about the model, and he wasn't able to answer my question completely, but he called his supervisor, and he was to give me the information I requested. I thought that was pretty good customer service. After the work was done the install crew cleaned up and removed all construction debris to include vacuuming the attic access bedroom, hallway, and stairs.They finished up a little after 6pm and Tom showed my wife and myself the features and operation of the thermostat.I would highly recommend Cape Fear A/C for your HVAC needs. They are not the cheapest company, but their quality and professionalism are top of the line in this business.Services:Heating system installation,Install AC,Thermostat installation

Patricia Blinn: Prompt and courteous service. Excellent job. Tom and Tony replaced our old duct work. It was a tedious and dirty job but they were respectful and courteous at all times. They cleaned up after the job was done and left my yard in perfect condition. I would recommend Cape Fear Heat and Air to anyone needing any type of work done. It was a pleasure working with Tom and Tony. They are hard working men and seem to enjoy their job. Very knowledgeable. Thank you Pat and Terry BlinnService:HVAC duct vent installation

Robert Saunders: Positive:ProfessionalismThey replaced an old Traine gas pack with a new one. Their service was excellent. The installers were excellent, Max and Faustino and Parker. They were very professional and did a excellent job. I am pleased to be a customer of Cape Fear Heating and Air Conditioning. I look forward to many years of service.Services:A/C system repair,Heating system installation,Install AC

John Martinson: I had 8 different companies come and give me quotes to replace my Heat Pump. I settled on Cape Fear because I was impressed with the professionalism and knowledge of the salesman, Eric MacNeil, and the quote was the best value. When the crew arrived, they were very professional and extremely efficient. The removal of the old unit and installation was about 3 hours. Faustino, Tony, and Tom were excellent representatives for your company!!! Highly recommend this company. Just finished the virtual inspection with Parker and he is another professional who was quick and efficient.Services:Heating system installation,Install thermostat,Install AC

Stella Hamman: So far so good! It's great to be warm again. Tom, Tony, and Tony the electrician seemed to do a great job. We would highly recommend.Services:Heating system installation,Install thermostat,Install AC

ANDRE DIXON: Positive:Professionalism,Punctuality,Quality,ResponsivenessThe sales and install teams were great. Installed aheat pump and trunk. Kept area clean and completed a professional job. Overall good experience from the start to finish of the job. Thanks Capefeatair!Services:Install thermostat,HVAC duct vent installation,Install AC

Jenna Barron: Positive:Professionalism,Punctuality,Responsiveness,ValueThis place was awesome from start to finish. They were kind, hard working and made everything seemless as possible. Especially the gentlemen that installed the system; Tom, Tony and Faustiro. Thank you!! We appreciate you all.Service:Heating system installation

Dennis Shoener: Originally fast service when we used in Sept 2021Now Spring 2022 during a service call did not reconnect the AC compressor on upstairs unit, it fried my unit. Cape fear said unit was old and was going to break anyway. when we complained they offered to take $500 off a new unit, not even fix the 3k part they broke. When we complained they took 3k off the overall price of the new unit. Now a few months later we need a downstairs unit and quoted us 11k for whole unit. We called around and found same unit with upgrades for only 8k.Cape fear is over priced and no longer worth it to us. We will not be using them any more.Services:HVAC system maintenance,A/C system maintenance,Cleaning,A/C system repair,Installation,HVAC duct vent repair,Install thermostat,Repair HVAC

Xavier Poindexter: Positive:Professionalism,ResponsivenessKelvin impressed me with the work he performed. I would welcome him back.Service:A/C preventive maintenance

Justin Locklear: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueVery good to work with and always on time and good work. Also great workers Forman Terry Oxendine and worker Christopher smith and Pm Todd McAmisServices:Installation,HVAC duct vent repair,HVAC duct vent installation,A/C system vent cleaning,Thermostat installation,HVAC duct vent cleaning

Terry Lee: Let the 1 Star reviews speak for themselves. I Called this company for a quote on a new system . During the call, I asked if their company provided any pictures of their work under my house after completion and perhaps before installation. And they had the nerve to ask me why do I need pictures? These days with shady contractors and expensive replacement costs Id assume it would be reassuring to the customer if a company would provide these. When I questioned if they provide them I got told to call another company they wouldn't be the right fit for me. Let the pictures do the talking to your quality or ( lack of Quality of work). The fact that this company is offended when asked for pictures of their work if I choose to go with them is very weird. They also got offended when I told them I was shopping around for quotes. Im not sure who calls one company only and goes with them but as a consumer I have a right to shop around. Not to mention they kept hanging up on me a total of 6 different times and blamed it on the phone system. I wouldn't use this company at all. Just because if you complete work, no one should be ashamed or against providing pictures showing a quality job has been performed. Especially since I wouldn't be crawling the house with the installers, and if it was an area I could see with my own two eyes I wouldn't be requesting pictures, to begin with! Something fishy is wrong with this company! And the receptionist is unbelievably rude! In this case, I will most definitely follow the recommendation and gladly call a company that isn't afraid to put the customer's mind at ease with proof of a job well done!

Kent Brock: Very helpful staff with great customer service

Scott E: Fully stocked

Justina Baker: Very helpful and friendly staff! They always go the extra mile to help me out no matter what the situation may be! Big thanks to Vannesa, Andy, and Jason!

Kenny Howard: Vanessa B at carrier enterprise Fayetteville North Carolina did a great job looking up my part and was very friendly. Thanks a lot from Kenny H at Bass air conditioning

Eddie Griffin: Vanessa is always my first choice for my Carrier needs. She has a unique ability to find the parts I'm looking for and making sure I don't leave something out. Weather if is ancient equipment or a special tool I trust Vanessa to get it right the first time.

Carolina Air: Dealing with part houses on a daily basis is a trying task. However the folks at Carrier Fayettville are top notch. Always friendly and up beat. The atmosphere is great and I am always glad to deal with them. Vannessa is a valuable asset to my daily job routine and for this I thank you C. E for employing her.

H Smith: I do alot of business with this company! They are always friendly and prompt! Big thanks to Vannesa, Andy, and Jason. Keep up the good work!

Michael Johnson: A good place to pick up HVAC parts and materials for contractors only in Fayetteville North Carolina