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1. Truist - Fayetteville
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· 11 reviews
5137 College Center Dr, Fayetteville, NC 28311, United States
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Kirk Nance: These people are thieves. Twice this year they have double drafted my mortgage payment, sending me into a negative balance. Five (5) days after I made my mortgage payment, Truist mortgage did a "force pay" out of my Truist checking account on Monday, November 21st, sending me into a negative balance. The local Truist Bank manager called them on my behalf on the same day. She was directed to six (6) different people and had to explain 6 times what had happened. They told her it would be three (3) business days before they could put the money back into my account. Three business days later, the money still hasn't been put back into my account. I called this morning and had to explain all over again, as if we had not already had this conversation. I called this morning and the client service rep. said that she could see where they processed the request on November 23rd, two days after they said they would do it. The rep. told me it would be another 3 business days before it would post to my account. I asked to speak to someone so that they could explain to me exactly what the HELL they did after we informed them that they had stolen my money on November 21st. All she said was that, I'm sorry they told you that, it takes six days to process the request. I said please connect me to someone that can explain to me why the HELL nothing was done on November 21 or November 22. She said, "I told you, it takes six business days." Of course the HELL it takes six (6) business days if you do absolutely NOTHING for two days. The 24th was Thanksgiving, so nothing was done then.Me: Why are you guys so quick to steal my money but it takes 6 days to put it backHer: I don't see where they stole your money.Me: Is it my money?Her: YesMe: Did I give you permission to take it?Her: NoMe: Well then that's stealing, isn't it?Her: Did you have it on auto-draft?Me: NoHer: Oh...BB&T was great. I loved the customer service. The people were great. They could fix a problem usually on the same day but now, since they merged with Suntrust to form Truist, they are nothing but criminals. As soon as the interest rates go back down I'm refinancing.
Chef WAYNE: The worst experience ever they literally opened me a account and froze my money. Worst bank ever!!!!
W COLEMAN: WORST CUSTOMER SERVICE IN THE HISTORY OF THE WORLD IMPOSSIBLE - CAN'T GET ANYONE ON THE PHONE - AUTO ANSWER DOES NOT WORK - DO NOT BANK HERE - I AM WARNING YOU.IF THERE WAS A MINUS 200 STAR RATING I WOULD HAVE ASKED FOR A MINUS 400 STAR
Moureis Drew: This is the worst bank I’ve ever dealt with excessive overdraft fees I hate this BANK!!!! I wouldn’t recommend to no one stay far away
William P: Lord help you if you want to talk to a human being through their worthless 800 number, let alone a branch office. Horrible “customer service”.I made a deposit to my account from another BB&T customer, the teller entered the wrong amount, had to go back. He said it was fixed, gave me another receipt with the right amount.Got home went online to check the amount and I can’t. BBT doesn’t honor their own checks.Call the branch to talk to a human and well...Leave a message and 4 hours later no response. Call 2 more times, one bankers message says not in office till next week, great, call the last one and their message is old from last year(today’s date), great more of BBT’s dismal customer service.Only way to get a human with the 800 number is to select report fraud, then they will answer...Thoroughly disappointed, and BB&T just does not care.
dk carrillo: They really have horrible service here can't cash my check untill they talk with the people that gave me the check so if they dont answer you cant cash it 👎
Tiffany Wright: Everyone is so nice there, especially the new teller Tony!!! He helped me tremendously!
Taylor Casselman: Went here to get advice on a situation me and my husband were having, the First Lady we talked to was very nice, then she sent us over to speak to Chase. He was nice at first when he wasn't helping us. But once we went in to get advice he was very rude about it all. We said we would just have to do this instead of that and he basically said it was a very stupid idea and not to do it because he wouldn't, we didn't come in for a personal opinion we came in for help and that's the last thing he did and then tried to tell us we're 600$ behind on payments when we have bank statements from every payment we've had and he said there's nothing they could do about it.
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2. First Horizon Bank - Fayetteville
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· 12 reviews
929 S McPherson Church Rd, Fayetteville, NC 28303, United States
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jUSTIN nOPE: Great staff, only complaint is the automated phone system is very slow with lots of wait times.
Mary Parker: Nice and clean bank. Fast service with the bank tellers .
Aleshia Saggese: The branch itself has a good staff always friendly. My boss has his company account through them which is why I started banking there. The mobile deposit was great at first. I would submit on Friday have it Saturday. Now I don't get until Tuesday and nobody can tell me why. Definitely gonna start banking elsewhere.
Linda Parker: Called in electronic banking and the guy was so helpful and patient with me.
cstockham24: This has been the worst bank to deal with since being switched from suntrust to this joke of a bank. Customer service is non existent. Had a PayPal transfer that was “lost” for over 30 days and then blamed on PayPal even though I had a confirmation from PayPal’s end but nothing from this bank. Only got it figured out after spending over three hours on the phone being transferred to one “online rep” more like someone sitting at their house in their pajamas. Now checks are taking multiple days to clear after clearing the same checks from the same person over night. There is no consistentcy and now on a holiday weekend have left me with no money while multiple checks were deposited. I really wish there was negative stars to give this joke of a business and bank
Carla Parker: I be getting different stories on my account
Peggy T: The lady that helped me was very nice.. I went in with a flyer saying that I’ll get $$ for opening and checking account & have a direct deposit..... that was false, someone said it was a business acct invitation and asked if I still had the flyer. This was false advertisement or code entry mistake. I’m still going to keep my account
Ann White: Tellers have terrible attitude and the new branch manager was no better. Won’t be banking here much longer.
Lakeshia Duncan: They are very friendly and I enjoy taking to people in the offices they are so sweet
Jason Cho: No line! Branch manager is friendly and helpful.
steve smith: this bank is the worst friend think I’ve ever seen in my life . No kind of leadership I would trust tosix-year-old boys running a lemonade stand with my money then this bank . If you want a bank with good service honesty security of your money this bank not for youif you don’t care about your money what happens to it perfect place for your money
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3. Truist - Fayetteville
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· 19 reviews
7790 Good Middling Dr, Fayetteville, NC 28304, United States
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Ross Hayat: I would never go inside, they only care about the drive thru speed. I waited 20 minutes while they helped at least 8 cars. I was inside with 4 other customers behind me in line.
Amy: Rarely a wait inside. Staff is friendly and helpful.
Kayleigh Marie: I had the best experience here today. The assistant vice president Franklin was beyond helpful. He was so personable and helped me with everything I needed. He made the process of opening an account go so smoothly!
Rebecca cruz: I am one of those customers that does everything online or through the atm. I never go in a branch unless I absolutely have to. This is my home branch where I opened my accounts. I came into this branch and asked a teller if there was a notary she said yes and take a seat. After waiting I found out there was none and was told to go to quik & ship where they charge. Came back about 2 months later for the same thing. This time the notary sitting in her office acted like I was bothering her. After she notarized my paper there was no thank you have a nice day. My husband came in to open a business account 10 minutes before they were closing and was told sorry but it’s too late. As a bank manager myself for over 10 years and a notary I never let anyone walk out of the bank that wanted to open an account. And I didn’t treat my notary customers like they were bothering me seeming this was a service to our loyal customers. Absolutely hate going inside this branch for anything.
Don Gilmore: The people at the branch are super !! Leasia & Cunningham are the Best on the Planet !!
Connie Ingle: Horrible service, the customer service is a joke, they act pure clueless. I miss BBT never had this issue. Blamed me for some stuff 9n a report I call none of it was mine, there not there to help you just eat and chair to sit in. Back to the credit union they care about there customers. Truist just tries to find fees to charge you!!!!!! Glad to be gone!!!!!
Gina Odom: Absolutely the worst bank on the east coast! Nothing but problems constantly with my business account. Long lines, never return telephone calls, even charged me $400 to make a large deposit!!!! Go Go somewhere else customer service is a joke! I have been the phone all day trying to make a wire transfer. Started at 8am this morning, its now almost 5pm and I still have not been successful. Everyone has been too busy to return my calls.
james flood: ATM was out of money. Went thru the drive thru. No problem...
Stuart Poynter: BB&T has got bad over the last few years. Service has gone downhill and speed is horrible. Been with them for almost 20 years and am seriously considering changing to another bank. It’s always the same excuse as to why they are slow. And they have never done anything for me except keep my money. I would seriously do my homework when choosing a bank as this one might not be the best choice. I will say Crystal did make an effort to speed things along but it goes way past this one service experience.
Christina Barbeau: The service is GREAT but the one to two hour wait in line is freaking ridiculous!
Destiny Weaks: Mrs. Krystal Cunningham Was Awesome Knowledgeable And Full Of Energy! She Was A Breath Of Fresh Air. It Means So Much To Know That Your Staff Truly Care! God Bless You ❤
Kaye Wheeler: The absolute slowest bank. Been in line at the drive thru for 42 minutes and there were only 3 cars ahead of me!!! Beyond ridiculous.
Larry Price: The manager and drive thru cashier has always been pleasant and helpful. I've been doing business with BB&T for more than 40 yearsThis is the best.
Jacqueline Guerrero: Very slow customer service. I wish this branch cared as much as the others in Fayetteville. The employees clearly dont care about everyone's time.
Remiii: Their Customer service help line is terrible. I just opened my account and haven’t had it for a week and my services are already getting ended do to lack of protection. Allowing a check I did not deposit to be put into my account. I let 3 employees know of this fraud activity. The lady that answered finally after sitting on hold for about an hour and a half was very rude she also had a very nasty attitude. I will never bank with this branch or any other branch associated with Bb&t EVER AGAIN.
Will Morr: I HATE THIS BRANCH. THE ATM IS ALWAYS DOWN. LINES ALWAYS LONG. BBT HAS TIME TO BUY OUT OTHER BANKS BUT CAN LT FULLY STAFF THIER BRANCHES. YALL AINT WORTH A CENT. I SHOULDNT HAVE TO DRIVE 15+ mins JUST TO GET TO ANOTHER BRANCH. TERRIBLE. TERRIBLE. TERRIBLE.
Erika Duncan: I hate this branch! Google needs to make 0 an option. I never come here for anything good like obtaining other products from them no it's always something they messes up on. From the fact that you cannot get money at the drive through to the fact that they change your PIN number at random. I just came in here and it took a banker almost 8 min to acknowledge me. One gentleman sat in the office and looked like his feet was kicked up, he looked very relaxed in a professional environment. Another lady walked pass me never greeted me got whatever she needed and continued about her business. REMIND YOU I WAS THE ONLY ONE HERE! Nate was the exception once he realized I was in the lobby he was very friendly and assisted me fairly quickly. Every time I come in here it ls awful. This bank lacks forward thinking and there is no progression. I am going back to Wells Fargo were they at least try to think about convienencing the customer First.
Elizabeth Sanchez: I don't go into my bank very often but this time I had a great experience. I only had to wait a few moments and the tellers were very polite. Silvia, the lady who helped me was just wonderful. I thank her for her friendly and fast service.
Cramer Gallimore: This is an excellent branch of the Branch Banking and Trust bank. It is conveniently located at the huge Walmart Center in western Cumberland County near the hope county line. Very friendly people. The manager is always present and attentive. I've always gotten great service here.
Bacon: Excellent
4. Truist - Fayetteville
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· 19 reviews
5801 Yadkin Rd, Fayetteville, NC 28303, United States
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Rhonda Jordan: I got in and out very quickly. Christina was friendly and professional.
Brenda Tucker: Quick and easy @ the drive thru
Michele Faulkner: If there is ever someone committing fraud or stealing from you or a loved one this is not the place you would like to have your money. They did absolutely nothing the response time was horrible. The person stealing from my father was allowed to do so. He is in the hospital I made several people at this bank aware of his situation several times. They didn’t stop the person from cleaning out his bank account but they did tell me they wouldn’t and couldn’t give me any information about his account and to the person that was stealing well there was nothing they could do about that either. I pray that no one ever has to experience their loved one losing everything while they are in the hospital at the end of life the people at the bank had no sympathy. They said they were sorry but that’s false because they helped the person stealing. There is a special place for evil people. The people that stole his account aren’t the only cruel and heartless people it’s the people at the bank too There are plenty of banks choose another one this company is horrible.
Laverne Robinson: Went in to open a business account. I sat there and was ignored and had the pleasure of listening to the random conversations of the tellers. The lady in the office that says 'leader" saw me, never said anything and just sat at her desk. I walked out, went to the branch downtown and received customer service promptly.
JAMES KERLEY: Took great care of me fast service excellent people here. Great place to bank
Casey Crystal: I banked with BB&T originally and stayed with it after the merger. Still pleased with their customer service.
John Montgomery: I've been using this Branch for going on 30 years and now ever since truest took it over they've changed the staffing the tellers will sit there and hold conversations with each other look right at you and not take your deposit make you wait it's just ridiculous drive-thru is supposed to be speedy service.
Al Taz: Friendly helpful staff! They take good care of us senior citizens!
Adam B.: Had an issue with a large check which the Morganton Rd branch refused to help with, even suggesting actions they knew weren't in accordance with bank policy. Went to the yadkin Rd location and was helped by Glenda and Rahman. The difference was palpable and very rarely have I seen so much effort put into a solution, and I'm not even a bbt customer. These two should be commended for their outrageously effective, efficient and overall professional approach to help anyone in the building. The ambition and perseverance in these two absolutely amazed me. Thank you so much!
Kiddlaos: Waiting for anyone to talk about a auto loan we needed, two ladies in the break room continues to talk. We're waiting here for almost kinda 20 to 30 minutes. We're in a hurry before auto dealership closes.
Slevin Kelevra: The workers were very condescending and one even laughed in a very condescending manner while I was conducting business at that branch. I would rather bank at any other branch than Yadkin. I’d rather an honest banker than a fake nice, condescending one.
Moe: The SLOWEST branch of all times. I hate having to come in. It instantly irritates me.
Terri Davis: Jessica is a liar with horrible customer service even the branch manger Sherry has poor customer service skills. I closed my account that I had over 10 years as well as my sons account. BB&T is a one of the worst banks here never had a issue with my USSA or Wells Fargo.
Z's Matting and Framing: Great bank! Wonderful customer service. Our neighborhood and business bank. Thank you Yadkin Rd. BB&T
Joycelyn Cisco: They charge you $8.00 to cash a BB&T check! Do not ever leave that bank without checking your money. Twice in three months, I cashed a check and I was given the wrong amount of money and had to go back to the teller. One teller put my money in an envelope, closed it and handed it to me. I'm so happy, I opened it and checked my money because again, my money was short. I do not trust this bank, I should say the tellers. Seems to me that a couple of thieves may be employed at this bank!
William Platt: The head is amazing
Kenzie Stone: The head customer service lady, Sherry, was so rude. Kept telling me what I should have done. What I did wrong. Why I messed it up, etc. not a WORD About what they can do for me or they’re sorry or anything. Waste of time.
Diana Overstreet: Horrible people
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5. Truist - Fayetteville
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· 33 reviews
3817 Morganton Rd, Fayetteville, NC 28314, United States
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Diamond C: Wasn't greeted nor did I expect to be. Two tellers were up 1 helping someone & one looking down so I waited until somebody told me to come up then I explained & she told me to just wait over there and I didn't need a number or anything. Waited for 30min because they only had 1 customer service banker working on a Wed at 3pm. I waited for 30 min & still had 4 people in front of me... while 2 or 3 ppl worked the line & drive through.I hate calling because you get the run around sometimes but I called while waiting there and got the business done in 18 min over the phone. So 48 min in all... to do something I should've been able to do anyway. I hate I have to deal with this bank because they make things difficult for new customers.They need better systems in place.Nevertheless, I would advise you take a chance calling and go in only if 100% necessary because you'll be waiting a while.
Amanda Morgan: It's a bank
Pavel Tsiukhtsiayeu: They could not initiate the wire transfer on time. I went to an office at 3:30 PM, being 3rd in line. By 6 PM, they were not able to initiate my wire transfer. As I have a scheduled appointment early in the morning the next day, they really set me up. Though they've tried hard, it does not improve my situation.
Erin Ashcraft: They make you stand in line for a long time while doing what I do not know…. They aren’t always the nicest either.
leslie whitfield: I had the opportunity to apply for an auto financing with Truist Bank. My banker Ruth Medina Merchant. Ruth was very helpful and pleasant to work with. I felt she was just as happy as I was to to successfully complete the loan process. Ms. Merchant is truly as asset to the Truist team.
Melissa Smitherman: Waited 40 minutes to get a document notarized and they couldn’t even completed it. A woman came in after me and was able to get help.
Joel Cotto: I came to this location to get an official check out of my business acct and the teller had me waiting almost 30mins waiting on her supervisor approval once the supervisor came she said I couldn’t get an official check out of my business acct where I am sole owner. I always have problems with this location. Never had issues any where else. That teller supervisor is very bias and not helpful at all. How are you going to deny me access on my own acct?? Came to Hope mills location and Everyone was so helpful and nice. I am really thinking about switching banks because Westwood is the closest location to my business on Skibo. Bad business and customer service. I would give 0 stars but don’t have that option.
Cheryl Bryant: Rude! Branch on Monganton Rd. Fayetteville NC. They were taking customer calls on speaker phone were all customers can hear the conversation and personal info. Some of the tellers didn’t even speak and had attitudes. Did have one teller that was nice.
J. Moore-Bey: On 10-28-2022 I Went to make a deposit through the drive thru. Placed my exact Money paper and change into the tube. The money change (coin) came out in transit to the teller. After the teller stephany asked me how much money I sent it was 0.25 cents that was lost in the tube. Stephany then told me she could not credit my 25 cents. She then went on to say, that’s why Truist recommends it’s customers not to place change into the tube. There is nothing posted about this and she did not say anything in regards to this recommendation prior to the change being lost. This employee refused to credit my 25 and was very rude, the level of professionalism at this branch is horrible. Petty experiences like this, have me thinking about changing banks. I will be writing a Yelp review also.
Sherry Smith: I'm done with Truist. Ever since BB&T became Truist, I have had nothing but problems. I'm closing my accounts and moving to SECU.
Rusty Shackleford: Expect to wait 30-45 minutes to be seen, and expect the employees to be useless and rude
lillian little: Okay
Maria Gonzalez: I just called to ask a question and was hung up on before I could finish my sentence. They hire the rudest most unprofessional people.
Norma Just Girl: I didn’t mind waiting when 6 people were ahead. What I mind and took offense to is when Allen, who was already helping me, asked me to move to next teller so he could help lady that was behind me. The same lady that was talking while he was trying to help me. This behavior emphasizes why they get the low rating they have.
Merricat Singer: Had a job that did payroll through them; check was marked returned after I had already deposited it, and I was on the hook for the full amount plus a fee for depositing a bad check. To top it all off they simply didn’t answer the phone and forced me to go down in person to try to resolve the issue. Complete scam of a company.
Gina George: Wait time to speak to someone is extremely long. One lady is in her phone just laughing and having a good time. Meanwhile 7 of us have been waiting 30 mins now.
John Hill: I called this morning wanting to get information on starting a Business Checking account and needed all the information I could get on what you offered with this but the lady on the phone didn't really seem like she wanted to talk to and just gave me the basics. It really seemed like she didn't even want to talk at all. I guess I am going elsewhere for my business.
James Morgan: So this bank is already switched from BB&t to truest and don't even want to do the job I go to Westwood try to deposit my check I got an account with and everything want me to give you the runaround and then just walks away you know I don't get it I might have to switch Banks
Marie: My personal experience here was absolutely amazing! My issue was resolved in a timely manner and it really felt like I was being listened to. A huge shoutout to Kaprina Wells! She was phenomenal in her expertise as well as assistance with my account. Thank you so, so much!
Al Taz: Friendly, helpful staff always caring about us senior citizens
corrine doerr: I come here almost every morning one lady never speaks hello or goodbye 4 tellers and I pulled right up but still waited 40 mins for them to handle my deposits I really am thinking of switching banks
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6. Navy Federal Credit Union - Fayetteville
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· 119 reviews
1800 Skibo Rd Suite 320, Fayetteville, NC 28303, United States
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7. Navy Federal Credit Union - Fayetteville
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· 47 reviews
2430 Two Bale Ln, Fayetteville, NC 28304, United States
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Tobie Williams: The staff at this location is always super friendly and professional. They take time with each customer. Though they are very efficient about taking care of your business quickly and moving the line you don't feel rushed when it's your turn at the counter. The drive thru line seems to take longer to me but I've never had any problems there either. I have been there when the ATM machine is down more often than I appreciate but these things happen and I'm not sure how much control they have if the machine goes down during off hours. Overall, I am a satisfied member.
E Walker: "👏The Best Military affiliated Credit Union!Two Bale Ln North Carolina Navy Federal Union Office!Professionalism, Knowledgeable Management/Staff, On-site Customer Service, Helps the Client with Patience & Understanding of the various services offered, Excellent Quality Servicing. Thank You"
Brett Roth: Jessica Pitts... Poor job explaining policy changes, actually, she didn't explain a single one. Your sarcastic smirk was unprofessional. Your handling of the whole situation was poor.I called Navy Federal Corporate who professionally explained to me how the real Navy Federal policies go and the proper way to handle my deposits versus your very short and semi wrong answer.I wouldn't let her manage a celery farm
John: Fantastic bank. Wonderful employees.
Darren Hatten: Awful bank experience for me over the years I look forward to closing my account here.
Kim Hill: It's a banking facility. And my experience is most time their drive thur is slow. That might be because they only have two lanes. Along with an ATM
John Stinson: Best credit union locally in Fayetteville
Joseph Warfield: Excellent experience.
Joseph Mass: Always a pleasure. Always fast and friendly, and extremely professional.
Anthony: A great place love the energy there very nice and helpful… keep up the great work…. Go Alicia
Saadiqua Aber: Loleta Manager Gave me & My Elderly Auntie the most unwelcoming look this Afternoon as We walked into the Bank No Greeting No Smile maybe this was because she had to stop giggling with her coworker but either way she was Just rude and refused to help us after we was directed to go to our nearest branch with ID and Paystub to proceed with a new account I’v been banking with these ppl for over 10yrs now and felt very comfortable telling people to open an account with them but this is like the 3rd time Ms.Loleta has been disrespectful and rude which is why I recommend ppl to just go to Skibo location until this lady receive some classes in customer service and retail Loleta is just very mean Black Lady with Very Poor customer service skills how dare Yal make her a manager than when I asked for someone to speak to above her and her response was I am the person higher up like seriously lady I’m black as well so no I’m not worried about skin color I’m Concerned about her Nasty Attitude overall disrespectful and wouldn’t allow my Auntie to finish her question it’s sad I’m Upset that I had to put give a star because she doesn’t deserve such
J R N: They were very efficient in setting up my new accounts, all of them seem very knowledgeable and proficient. We were in and out in about 20 min at most and that was with someone in front of us. It was so much easier and quicker going in person to set up latest accounts than it was to set up one of the accounts over the phone/online.
Heather King: Service is way too slow. Waited an hour for something that took 20 minutes. Cross train your employees for better service. There were at least 2 other employees just sitting in their office who could have helped customers waiting for something other than teller services. My assumption is that they were only able to provide the service they were trained for. When your bank is busy, it should be all hands on deck. Won’t be doing business with you guys much longer if this keeps happening.
Supreme Truth: Fast, courteous service and definitely COVID conscious...
Jennifer Deese: The Best bank ever hands down !
Dre'a: There atm machines are ALWAYS Down with One teller what should have been Quick, Wasn't 😔😠
Daniel Guin: I would trust my money with the local drug dealer than have to deal with this credit union ever again. They used to be good but they sure have went downhill and fast.
Cruser Barnes: Just want to let you know that only the drive through is open on Saturdays right now.
Margie Childress: This is wonderful place to bank. The tellers and representatives are so informative and helpful. The customer service is excellent. I have never had any major problems. Would recommend NFCU to everyone. Thankful to be a member.
Bert Johnson: Very professional bank tellers but the service is just way to slow. For Fayetteville to only have 2 locations and they service an installation as large as Fort Bragg I’d imagined that there would always be a lot of tellers available and it is not. The bank is normally full and the environment is calm, but the wait time in line is always slow.
Ashley Cabell: GREAT SERVICE!! Even thou she couldn’t help us initially, she called the person that could which then allowed her to help us. Verse the Navy Federal off of Skibo who just turned us away. Thank you Michelle!!
