Best Shinkin Bank Fayetteville Near Me

Jessica Leggette: If I could give this place zero stars I would. The staff appears to be that fake nice. There is nothing genuine about the staff except one person. If you are not the right color or have the right amount of income DON'T BOTHER WITH THIS BANK!My fiance warned me after I had already opened the account that he had a racial discrimination suit against Fidelity when the bank was located in Philadelphia years ago. *Lesson Learned. You've been warned.

All American: The staff is always so friendly and helpful.

Kevin Dibb: Love Fidelity bank of NC.

Edward Gaines: I love my Customer Service Agents at Fidelity Bank (Village Drive, Fayetteville, NC. Kim was my agent and working with her has made my banking financial matters smooth and a very good experience. She went above and beyond to ensure I had all the information required to make the right right decisions in by banking matters. All other agents are very friendly, upbeat and professional as Kim. I would have to give my experience with Kim and associates a five star.

Marge Betley: Wonderful customer service! My husband and I have lived in a lot of cities and have rarely had such consistently excellent customer service. Informative, helpful, and always willing to go above and beyond. Everyone there is terrific, with a special shout out to Jessica and Andrea.

Vimal Sodhi: Most outstanding customer service. I wish they could pay some interest too! Great bank. Everyone there deserves six stars

Robert Gantt: They treat you like family!

Sherry Loving: The previous reviews were NOT wrong. Went in to open a new account. Jessica was quick, professional and so very friendly. Glad I chose Fidelity Bank!

Michelle Sessoms: By FAR the BEST bank! I have been with the Fayetteville branch since 2017 and I have never been disappointed! They truly care about their customers and always go above and beyond to help me. Hard to find customer service like this in today's environment!

Connie Brooks: Fidelity Bank is definitely the BEST bank in town! I have done business with many banks in this town over the years but none can measure up to the superb excellence that this bank has demonstrated. From the front to upper management, they all go the extra mile to make the customer feel special. I have 2 businesses in this town and when this pandemic hit and we could apply for the CARES ACT Jim and Kim were quick to expedite my applications and the the funds were deposited into my account within days. I have other colleagues that are dealing with “other” banks and they have yet to be funded! To the awesome team at Fidelity in Fayetteville, thanks for being the best bank in town. Please don’t ever change! I love you guys!❤️Connie Brooks-Fernandez MD

christina godfrey: Not enough stars for this branch! Their customer service, loyalty, dedication, hospitality are impeccable. Always a smile.They are not an average bank. They know you by name, they know what you need, and they call you when something may be beneficial to you. I have been with this bank for many many years, gone thru a few financial situations and they have always been there for me...guiding and advising. Thank you all at Fidelity Bank, Village Dr Fayetteville NC. You are the best and much appreciated. May God bless you and keep you safe and healthy.

alana miller: This bank shows what good customer service is supposed to look like! I was so upset with my bank that I opened a new account with Fidelity. Jim Sebring helped me get a new account set up in the middle of a COVID pandemic. They I needed help applying for the small business load. They looked over my paper work, got it submitted and in less than 24 hours I was approved and the money in my new account. AMAZING!! Super nice people! I highly recommend them!!

Brandon Gillis: Fidelity Bank really did "right by me" and my small business! Special thanks to Jessica Alarcon and Jessica Wilson for making account set up so effortless. Running a business is challenging enough so the excellent support from these two was a blessing. Looking forward to growing my business with Fidelity's small business offerings and glad to escape the "Big Bank"'s ridiculous fees!!

Sharon Robinson: I don't I know if it's because this bank doesn't have many clients or what but they are constantly calling, and hounding. I get paid only once a month from disability which isn't much and a lot of times it causes me to have to overdraft funds. The bank knows the money will be back at the first of the month but yet it's always an issue. And there is always an issue with the automated bank number as well. Unless you have a lot of money stay away from this bank.

M L: Please train tellers to effectively communicate what services you do/do not provide to “non-fidelity” customers before telling them to come inside to make their transaction.I was told that they did not issue money orders via the drive thru teller lanes and that I would have to come inside and nothing else.I go inside only to be told that they don’t issue money orders to non fidelity customers. Period. I said, okay that’s fine. However, when any person, fidelity customer or not, makes the recommendation that they should have been told that Fidelity only issues money orders to their customers rather than simply to come inside I believe your management would find it more professional if you replied with something more constructive than, “Well I’m not the one who told you to come inside.” and “You can just go get a money order from Walmart.”I want to clarify that I don’t have a problem with Fidelity’s policies. Great bank, this was simply an instance of a rude teller representing them today. Employees who use their company’s policies as validation to be rude to potential clients is bad business.

Ben Stout: Jim Sebring and the team at Fidelity are all class acts. They have excellent customer service via all platforms and make you feel like a valued customer.

Efrain de la Cruz: Absolutely the best bank in Fayetteville. I just retired from Army and had a difficult time closing on my house with other banks, by the grace of God we closed. The following week I went to Fidelity Bank for a SBA 504 loan which got approved with a low interest business loan faster than my home purchase. Jim, Kim and team at the Fayetteville, NC branch are awesome dedicated people. I Strongly recommend you check with Fidelity Bank when comparing bank loans. If they cant do it...it cant be done!

Fronte Unito: Great staff, eatabliehed business account within seconds... Truly recommend

Haley Kernells: This bank is fantastic the staff is outstanding! Great customer service always greet you with a smile and willing to help with anything needed! All around spectacular bank!

Nicholas Lagrange: Denise and Theresa are always a pleasure to work with! I always recommend this branch for anyone with banking needs.

Nathaniel Kyle: I have been banking with this bank for 3 years almost. Right now as we speak I have been waiting 30 and no else is here customer wise at the Mornington rd fay NC location the service here sucks I will be finding me another bank

Bass Reeves: The employees here are always professional. Very seldom is there a line or extended wait. Very clean interior.

Melony Green: WF Has to be the WORST BANK EVER! So incredibly sick of banks and their greedy practices

Mary Alford: This branch will not give me a withdrawal slip to take with me so I could have my business already filled out. The manger said August 3,2022 they couldn’t because it was a legal document. How is it legal document and there is no information on it until I put my information on it. That’s when it becomes a legal document. The manager said because of scammers. What can a scammer do with a blank paper with nothing on it and you sure can’t put in a teller machine. They have nasty attitudes at this bank.

Harris Baloch: Poor experience.Had to notarize one piece of paper and waited close to half an hour before just walking out. Apparently, entire bank has only one person that can notarize and was having a meeting with his/her “boss.” Well it was a very long meeting.I would imagine a reasonable bank would have more than one person who can do notary work or would at least provide a more accurate timeframe.

Al Taz: Best staff in Fayetteville! Friendly and helpful service for us senior citizens!

ss r: This one of the worst experiences I have with banking. Every visit I have to wait for an hour or more to get hold of a banker to get to my safe deposit box or any other banking needs. They claim to be short staffed for over a year. Bankers can be seen just making small talk with customers instead of attending to the long line of waiting customers. They dont even have a sign in sheet anymore. PNC bank down the street is far more customer friendly. Manager here is not receptive when we approached him with this.

Hope Sweet: Needed a speak to a banker on a Saturday was told to come back on Monday. When one was available on Saturday. How can they do business like this.

Margie Kalua: My sincere gratitude to Banker Derrick McArthur who took time out of his lunch break today so he could help me solve my banking issue when I had hit a wall with online banking! His caring attitude was evident, refreshing, and appreciated!

A Park: Needed to get some Notary done and the Notary lady was kind and understanding. I had a important phone call that came in during the process and didn't want too be rude, she understood and still worked with me and allowed me too take the phone call.Oh yea, let me also say, I had to make this appointment with notary and after I scheduled it the notary called me back and said she could fit me in the next day!

Valerie Saquino: Had a wonderful experience here. LaQuilla and Brianna were such a great help to me. Knowledgeable and great customer service.

Reymond Sanchez: How on earth this bank can be so slow is a mystery to me, I came in to pull some money out of my account while my replacement card was on the way. After waiting outside the front door for 15 minutes before anyone came out and told me I had to go to the side and drive through with the teller, I then had to wait over an hour to drive the 25 meters from the front door to the teller window. An hour is beyond ridiculous as I write this there is currently a nearly 15 car line waiting for these slow tellers.

Angela Underwood: Worst bank ever. Way too many reasons to list!!

Patrick Watts: I showed up to a scheduled appointment and we had to remind the customer service representative as he had forgotten about the appointment. Needless to say he realized he had made an error and told us he could not service us because we were 10min late to an hour long appointment. I called twice and left a message notifying him I was enroute, but apparently he was too busy to answer the phone. Happy to take my business elsewhere.Update: the response from the Wells Fargo HL social worked for me. They answered my complaints and resolved my issues “quickly”. I wish this particular branch had the that same servitude. My advice to anyone experiencing issues with this branch is to follow up with the response from the owner. They came through and I thank them for this.

Allison R: Been in line for over an hour and a half. Unless you decided to quit your job to wait in line at the bank, don't bother showing up.Update: this hour and a half turned to two hours and the teller tried arguing with me about how long I was in line for. She tried telling me that they close at 5 even though I had been in line since 3:30. I try to be as level headed as possible because I really feel for people in the service industry, but the level of unprofessional additude among the staff is disgraceful.

Megan H: Waited in line for over an hour to cash a check that is with them and they charged me $7.50

Tammy Ladd: In the midst of COVID-19, why would the only branch office open in this area have only 2 tellers working a 4 lane drive thru? The lines were up to 7 cars in line, and it took me 30 minutes to make it to the teller. It seems irresponsible that day after day, realizing the increased demand due to the lobby being closed that more tellers are not scheduled to work the drive thru.The tellers(both of them) are wonderful, but overworked and working in a VERY stressful situation!I tried to get through to the manager, but there was no answer, so I’m communicating in this manner.

Casey KC: Disappointed that I asked a teller to get my account and routing number and they told me the ONLY way to get it was to sit down with a banker. They were very busy the day that I asked about it and I didn't have time to. So now a while later I find out on google you can just look it up on the website in your account. Hoping this will save someone's time, and why don't your employees know or tell people to look on the website for it? :/

Judy Howard: Not a good banking experience been waiting for more than 30 minutes now and that's how long a girl has no customer on her desk...

Omar Khamis: If anyone can tell me what is the “ after 4 cash deposit limit” is?I have been told it depends on how much cash I got! Very unprofessional.

LeRoy Hodges: I have tolerated their poor customer service over the years because I have been lazy about switching everything since so many things are connected to my account. Yesterday's encounter finally motivated me. The branch manager spent more time trying to find reasons why she couldn't help me despite me pointing out that I had been a customer since 1990 (before Wachovia was bought out by Wells Fargo). I should have changed years ago, but I will be doing it now. I also reminded them that they have been begging for my commercial business for the past 2 years, however, the branch manager told me that it was her decision not to help me. This is what happens when you just accept subpar customer service...they figure since you've taken it the past that you will continue to take it in the future.

Zakaria Al-saidi: Worst branch very lazy employee only one lady in whole branch dealing with drive through and counter customers

Alicia VanValkenburgh: Wellsfargo is a shame riddled with illegal banking practices.

CM 8A: PLEASE PEOPLE BE VERY AWARE OF THE BRANCH MANAGER !!!!This women DENIED the deposit service to me after Bussines banking with them for more than 10 years and send me back with the money on my hands!!!She asked me my account number and I didn't know the number by memory so I provided to her my ID and Checking Visa card, the enough information for her to check on the system for my account number but she desired to don't do her work and got furious on me and DENIED ME the right to make my deposit embarrassing me on from of the other customers and asking me to go!!!They need to checked carefully the application, background, customer service skills and educational level when somebody apply to have a position job with the bank!!! What a fiasco! I am closing the account and moving to a better bank with a human customer service, compassion, empaty , professionalism and respect for the public. Shame on them!!!!

Nefetiti Easter: This location has the most laziest employees I’ve ever encountered.

L.: After withdrawing money using the drive thue I realized that they gave me a fake 100 bill. Please open the envelope as soon as it is delivered to you. I did notice that the cashier was taking time and was nervous at the time of the transaction.

NazNakira Edwards: This is the worst branch. I made an appointment online and was greeted when I came in for the appointment. I was told that the banker would be right with me. My appointment time came and the banker did not attend to me. 10 minutes into my initial appointment time he came up to me to inform me that his previous appointment ran over, and he would be right with me. I waited 20 more minutes before I got up and left. I was on my lunch break and could not stay. I called the branch back to reschedule for tomorrow. The individual on the phone told me that my appointment was not confirmed. The same representative that greeted me and confirmed that I was there for my 3:30 appointment. I also received a confirmation code for the appointment via email. She refused to make time for me in the banker’s schedule for the next day even though they were the ones that did not honor my appointment time today. I will never go back to this branch. They are unorganized and all over the place. I advise everyone else to not waste their time.

Barbara Mckoy: Excellent bank

Kiara Choate: I keep calling and I am getting no answer. My schedule doesn’t allow me to just walk in anytime I want. I just have a short question to ask a banker.

Casey KC: About to switch banks after the holidays. Closing all the ones in town, closing early, changing the way to avoid the fee during a pandemic. Come on. Terrible.

James Womack: I dont think this bank is for white folks, actually I'm irish/Cherokee

Karla Blanco: Be prepared to wait 20-40 minutes, every time I have went in I’ve waited no less. Being that it’s one of the busiest locations in Fayetteville I’d assume they have more than 2 tellers working. I will rather drive across town.

Kelvin Barnes ii: Cool ppl there

b rittany grace: If I could give zero stars I would. No reason why you can’t help the customers in front of you instead of night drop bags. The managers suck and sit on their behinds and watch you wait for 20+ min. Need new management if you ask my opinion!

D J: I'm standing in line now at this location and there is only 1 teller helping ppl while 3 people are walking around doing nothing and 2 other tellers are having a personal conversation that is so loud everyone in the bank now knows that her husband is unemployed and that she is planning on leaving him for the neighbor! Like really this is completely unprofessional and inconsiderate for everyone in here

Esquite Banks: Very unprofessional bridgett Alexander would not service me because they were about to close in 15 minutes plenty of time to assist me , you can do better with your customer service 👎🏽

Voshti White: One star is all they need until they get more assistance. Two tellers open inside the bank on a Friday and one teller is for commercial accounts and the other for personal accounts only. They have more staff seating at a desk then assisting with customers. The line for personal accounts is out the door. This is ridiculous!

Sam King: Worst customer service at this location. Better going to the one off Owen Drive. The service there is 1000% better than here. And if you have a business transaction, you better be there before 4 because for some odd reason they stop taking business transactions after 4pm. This is the first Wells Fargo I've seen do that. If your doors are open, you need to honor the transactions. Really considering moving my business's to different bank just from the experience I've gotten from this location.

Dawn Cox: Staff is very friendly, but I haven't been to a single branch in town where they aren't understaffed and extremely slow. You stand in line for upwards of 20 minutes or more

Michael S: 10 employees on duty and only one person working the counter with a line of customers out the door. You got a manager managing a manager who is managing a single employee who needs the manager to approve literally everything. Pretty clear why theyve needed bail out after bailout from the government. Wells fargo is the walmart of the banking world

Antonio Brennon: Customer service is slow waited 20 plus to see a teller

Pierre Salomon: Ms. Robinson, the branch manager contacted me and explain to me the reason why my concern below had happened. It means something when the manager of a business takes the time to understand and resolve the issue. Though I originally gave the business one star, I am now giving it a 5 for the effort.Concern I had:When I have to physically walk to a bank to show my ID, just to get my full bank account number, which I thought would be on my monthly bank statements, or be able to get by loggin on my computer, or be able to get by an employee asking me personal info to verify my identity--it is time to go. I was trying to support businesses in my local community, but this is ridiculous. It seems I am better off with a national bank. I don't have millions in my account, but I am still taking every penny out of there.

Marie: This place is ridiculous. They want to charge you for looking up your account information for tax purposes!!! We don't have this problem at First Citizens.

Ira Ignatius: I have always had exceptional service in First. What ever I have needed every one has been very helpful. Special thank you to Angela!!

Express'n Me: Discrimination at the fullest. This place is unprofessional. The tellers are rude and management doesn't have good customer service skills either. I wouldn't recommend this little bank. Don't judge a book by it's cover tellers.... you never know whom your really serving.

Cristen Kreutz: The last few times I have been inside the bank was to get statements that I needed for a mortgag . Each time all but one of the ladies working there were so rude! They act like I was such an inconvenience to them. Thinking seriously about switching banks. I've had enough.

Kelsey Stephenson: I love this bank. They have some of the nicest bank tellers who are so helpful! Especially Angela! You will not regret banking with them!

Anita Washington-Rice: ☹️

Demetrice Drain (Dee Dee): I have been a customer for many years very satisfied with their Customer Service in person, phone and online.

Tanvir Islam: This brunch has always some problem and manager also don’t want to fix things just have a attitude they don’t care

Karla Blanco: Waited in line about 20 minutes I have waited longer but was told to go back around the line if I wanted to use a deposit slip.

Mz Nessa Carmona: I lost my debit card and needed it replaced, I called to have the car replaced on 7/24 /21 I have not yet to receive the card, 7/31/21 when I call on the 7th Day the guy tell me oh it's lost, you will have to reorder the card again, okay so now you got me 7 days without a card and then I got to go seven more days without a card I'm highly furious and upset with this Bank.

Alexander Rivette: Rude, woman at first desk kicked me out into the rain because if their silly occupancy rules

Anne Bynoe: We really like Wells Fargo Bank on Raeford Road in Fayetteville NC. I drive my nintey=one y.o. aunt to Wells Fargo. All the employees (those who work the drive=up window as well as those working inside) are nice/knowledgeable back tellers. Ms. Patricia usually works at the drive up window, she is the absolute best! She is so kind, so sweet, all the while taking care of your business transactions. She's the best!

Jenny Crisostomo: I never had a bad experience. The staff has always been so helpful.

Tasha Eugenedavis: Terrible every time I go there! Tellers are very slow and don't move with a sense of urgency!

Dani Lynn: Need to update their intercoms. Had to repeat myself multiple times.

Nichole Samuel: I love the people that work there very patient and helpful.

Julia DiMedici: DO NOT come here, waited almost an hour to get a transaction done that takes less than 5 minutes to do. The POOR WOMEN working was all alone taking care of three lanes of customers during a pandemic!!!! Management doesn’t know what they’re doing and I’m sure all the customers in the drive thru get mad at her when it’s not her fault. Even when the lobby is open they’re super slow. SAVE YOURSELF the frustration and your time!!! Go to Westwood they’re much quicker. Also don’t take your anger out on the teller she’s trying her best and was very kind and apologetic in regards to the wait!

Mark Mcvickers: I sat in the drive through line for 30 minutes at the Raeford Rd branch to be told they could not let me deposit a check into my account because it was too much (198k). I was told the branch manager would have to approve and he was not there. So I drove to the Westwood branch and they gladly took my deposit. Thank you Westwood branch!

Sylvia Furgurson: Yes my name is Sylvia Frugurson and I just sat in line for 45 minutes only to be denied svc .T wanted to make a with drawl from my personal account .Teller Patty denied my svc because I did not know my account number.Is this something new now my rent is going to be late and I am a valued customer.Thank you

TF “Conscientious Consumer”: This is a miserable financial institution. I echo all the other 1 star reviews posted. Worst service ever! They are extremely slow w/ no coordination amongst staff and seemingly unconcerned about lengthy wait times. Not an isolated incident...this is EVERY SINGLE VISIT TO THIS BRANCH! Absolutely awful! The only reason I come here every month is to make a simple deposit into a member's account and I kid you not, I expend no less than 40 min just to do that EVERY TIME regardless of day of the week/ time of day. This branch is seriously starving for true management refom and it is evident by the poor customer e experience. DO NOT BANK HERE...AT ALL!!

Desy R: Ms patty is always nice at the drive through but she talks a lot, (if youre in a rush I feel sorry) she always tries to give me a 10minute lesson on the mobile app which I am very familiar with already. The tellers inside however aren’t as nice as her, & the wait times are awful.

Karla Jimenez: Worst branch ever went there for a simple verification letter for my job and got turn away because they close at 1 but I got there at 11:40 and there was only a couple of people waiting. They always do the same! Definitely time to change banks!

Glenda Strickland: They are friendly but Ms Patty is Awesome

Brian Aurand: Worst branch ever. Been here twice and took over twenty minutes each time and only 3-4 people in front of me. The tellers or whatever they are just wander around. I have no idea what they do. They literally just look at you but never offer to wait on you.

Keeara Jackson: Horrible experience. Couldn't help me at all. Did one thing for me one day and refused to service me the next. Can't keep the same rules for everyone. Ridiculous.

Erin Campbell: Every time I go into Bank of America on Village Dr they don’t have working drive thrus even though online it says they do….today the lady told me the drive thru windows haven’t been open in years!!! The line inside is always out the front door and only 1 teller working at the windows….they always have more available but they’re ALWAYS busy doing something else rather than helping customers at the window! Every time I go thru the atm one of the atms is down…..one actually ate my card and my deposit and it took aver 10 days for a response and for me to get my money back! I am very very disappointed…..still deciding if I want to take all my money out, close my accounts and go somewhere else!! Ridiculous!!!! So frustrating!!

Carlo: Very friendly and accommodating staff, had a very pleasant experience.

Celicia Rosario: I decided to visit this branch despite the low rating but was pleasantly surprised by the service! While there was only one teller and a little line, the wait was not bad and every other staff member was helping a customer. The staff was very nice and helpful and they were able to help me with two of my concerns effectively and respectfully. I’d visit again.

norma deaver: My Daddy has account with Bank of American Im not sure how long he’s had the account but He just now got a statement saying he has 216.00 in the account and they are taking $12.00 service fees! I brought him to North Carolina from Florida 4 months ago so they have taken 12.00 every month and he forgot about the account, there know telling how much more money they have taken from him. Is this how Banks make there money now taking a from older people that can’t remember things🤬

Megan Schultz: Valerie was very respectful and helped us out with our banking needs. Great location with nice employees.

oshea 2k: I was promised half of a deposit next day and the rest Friday, today is the next day…I have important stuff to take care of and no funds available … Any BOA branch I go into the tellers are rude and misleading after Friday I will close my account and never return

Paula Manggau: I visited this branch Village Drive despite all the poor reviews but to my surprise I experienced the opposite, excellent customer service from the time I entered the bank till the process of opening the new account completed. Mr Kim (financial center manager) and Ms Latia Cater (Associate) have done the great job assisting me and answering my endless questions especially as a newbie with foreign passport holder I opened the account and apply for credit card with ease. Ms Carter also returned my call when I needed some clarification. I'm very happy banking with this branch

Martina Matthews: Not enough staff and unfriendly. One teller in the inside with 10 people in line. Marisol and J are rude to customers and very unprofessional.

Nichole Rivera: Deserves 0 stars LAZY PEOPLE they could have cashed my check but sent me out the door because they were TOO LAZY to call the number on the check!

Janet Little: They have one teller and no drive thru. There were 6 other employees at the bank and not a single one went to help the 1 teller, even though the line was outside the door. I understand if they are understaffed, but there were plenty of employees available. I have been waiting in line for 30 minutes already and I’m still only second in line.

Eddie Vinson: I hate this bank and especially this branch. The bank of america on Ramsey Street which is permanently closed still has atm and it ate my card and wouldn't give me any of my money. So I went to this branch about 230pm and employees were inside but said they're closed because of bad weather although roads were clear with no precipitation. So I have no access to my money because i don't have atm card. One day the whole outfit will go out of business and I will laugh because they brought it on themselves with poor customer service and greed.

Daniel Tyler: What's the point of being a bank when you can't cash your own check. 5000.00 is nothing to a bank but yet it's past the limit that they can cash. They need to close the doors

KAYLA Johnson: August 2029

Robert Hawkins: Good customer support and not a long wait

Charles Owens: Very slow

L Uscala: very bad service!!!!!!

Clara Abreu: Walked in to this location for notary service. They told me it was a 45 minute wait so I left and decided to make an appointment online. My appointment then was at 12pm the following business day. We arrived at 1210pm because my husband could not come out of work earlier. There was a very nice black American lady that was going to check us in but then this white lady with glasses interrupted her and said if we were 5 minutes late we missed the appointment and had to wait 45 min (same lady who told me to wait 45 min days before). I told her we still had some time before our appointment ended but she was on denial. This lady’s Customer service is horrible I felt discriminated. I DO NOT RECOMMEND THIS LOCATION AT ALL.

Kristina Brickey: I will never go to this bank again. The workers take their breaks at the peak times; between 11:30-2. If I don’t get there 2 hours before or after then you won’t get help because you better believe that there is a line AND they barely have workers. They tell me to come back and when I do it is always the same thing.

Shanell Jones: This is the worst Bank of America. Very rude and nasty workers. Undercover boss needs to come and see exactly how this place treats its customers. They also act as if they’re not knowledgeable of their job requirements such as how to deposit money into an account which I thought was very simple. Next time I’m getting the names of every employee that should be fired but hopefully I’ll never go to this location again.

Wayne Goode: Was one minute to closing and they would not let a brother in...gots to change banks...

Yaira Gaspar: I always read reviews before going to places..This bank has a lot of bad reviews. I visited the drive thru and Torrey was very friendly and helpful . Thank you!

Ezieaha “Sunshine” Gold: On 12/20/2022 I was at this branch at 12pm to do a wire transfer for the closing of my house, walked in with my realtor met a black girl she’s the teller at the counter. I let her know i want to do wire transfer she told me that she needs one more person that will authorize it. She ask one of the teller a white young lady if she can help authorize the transaction she replied to her that she’s going to lunch and can’t do it, the teller told me there’s nothing she can do but that I can logged into my online bank app and do the transfer but she never told me that it will not go thru.I end up doing the wire transfer thru the app at 12:24pm which unfortunately the recipient never received the money, by 4pm my attorney was still letting me know thru my realtor that they’ve not received the closing money for the house, I called the 1800 number on the receipt of the transaction they told me it usually can take up to 3 days to receive the money or the morning of the following day.Came on 12/21/2022 the recipient still have not received the money now is getting to 12 hours that I did wire the money, at 9am the 12/21/2022 I called the 1800 number I was told that I will be transferred to someone who will need to authorize it but after waiting for 3 minutes the male customer service that I was transferred to he came back and told me that it will take couple of days for someone to call me for more verification before the wire transfer will be approved, he never told me to go to the nearest Wells Fargo to show more documents that will help me to be able to wire the money. I was left on trying to figure things out myself, is only when my realtor to me to go to the nearest bank to see if they will cancel the transaction and do it over again.That’s when I decided to drive to Wells Fargo North Ridge location 6002 Falls Of Neuse Rd Raleigh and was attended by Kyle Thuringer which the process took almost an hour to be able to cancel the previous transaction and has to redo the transaction again. I’m very disappointed by the Clark in this Fayetteville branch that refused to take just a minute or two to authorize the transaction before heading to lunch, and also the 1800 customer services personnel’s that I called didn’t even know what they’re doing because if they did they could’ve told me to go to the nearest branch to show more documents so they can authorize the wire transaction. To be honest I have decided that from next year January I will change bank and will not be banking with Wells Fargo again. Kyle at the north Ridge location that helped me did a great job and he also said he will file a report about the incident that happened at the Fayetteville location, which I hope he will do so and send it in. If I can give this review zero I will do so.

Jeannine Schade: The fact they have NO OUTSIDE ATM IS CRAZY!

Joseph Rogers: Incompetent tellers need proper training to better serve customers.

Mrs. Jones: This location will make you want to take your money and go elsewhere...Absolutely the worst location I have ever been too.

Albarati MJ: The worst customer service ever !

Aleena: The employees told me I couldn't park in two specific parking spots and that I had to move my car (No sign designating that by the way) but they didn't tell another regular person the same thing. Mind you my job across the street does daily transactions there hence why I park there in the first place. But No problem closing my accounts cause of your employees. Thank you.

Jeff (Opeth41): Wells Fargo conducts bad business

Nn Tt: The staff are friendly, helpful, and kind. Whether I am on the inside or at the drive through they provide great customer service. I highly recommend this location!

Becky Born: I dread having to use this branch. It is always understaffed with tellers inside who are actually working. Staff is friendly, but efficient service would be better!

Dan DeLeo: This branch is horrific, I am a long time Wells Client and this is the only branch I've had issues with. It appears to always stem back to Kristrina Pacheco who is the branch manager and who lives on a MAJOR power trip. She thinks she is special and is of no help at any time. Wells would be best served to show her the door as she is clearly a burden to clients and employees alike.

AD Newton: The Wells Fargo Back team at The Crossing Branch in Fayetteville, NC are hands down, among the Best, when it comes your banking needs. Erica Virgin and her co-workers, team approach and willingness to ensure all my banking needs were processed with excellent customer service! I wholeheartedly recommend you bank with Wells Fargo ~ Thank you ~ always

Lauren Heddy: Absolutely awful customer service.

Corine McLaughlin: My money got jammed in the atm machine. It was $800.00 who got money like to wait until tomorrow. My bill is due today

Mary Jones: Cashed my check with Shelley that went smooth , then attempted to deposit some of my cash in the drive up atm where the deposit jammed while processing, called inside they told me to call customer service and open a claim did that, now I’m playing the waiting game with them to find out when my money will be released. I also have BANK OF AMERICA and they would refund the money until the claim was over and if they found out everything was accurate then that would be that, and if it wasn’t they would remove the money that was credit back from your account. I don’t understand why it can take 10 business to find out about anything going on. Bills don’t stop because your money is being held. THIS HAS BEEN THE MOST INCONVENIENT ISSUE THAT I HAVE EVER HAD TO DEAL WITH AND WILL BE CLOSING MY ACCOUNT IMMEDIATELY AFTER MY MONEY IS RELEASED….#Way to go atm operations team 👎🏽

Fernando Alvarez: Always great service 👍👍😊😷

BonesCollector73: Drive thru teller was super pleasant and informed me that I could have conducted my business at the atm and I didn't have to go thru the drive thru teller and helped me with my Venmo app not linking to my account 😄

Isaac Macias: Wish I could give ZERO stars. Stay away from this place.

James Chao: The white girl was not friendly at all and actually rude that she gave me the face.I went there to exchange $50 bill.I know they asked to put in the debit card but I lost it and waiting for the new one.I explained and it was just exchanging but she wouldn’t even try it.Went to Bank of America and got it!

dan gore: Wells Fargo is a good place to Bank!!

Jen Fo: I went to this branch today on my lunch break and was greeted with a friendly smile and conversation from the man I don't know his name but who's office on the right. He then told me that the the lady was ready to see me. I don't know her name but her office is the 1st office on the right when you walk in she looks Hispanic. She was not friendly and was actually very rude. She did not smile and she came across like I was a bother to her. She did not even want to pull up my account after asking her questions about my account that she did not have up I told her to pull it up. Rudely she said " let me see your id" something she should have done 1st. I gave her my id and debit card and she acted like she did not know anything about my 2 accounts she did not even know which was checking or savings she did not even take the time to open it up and research it. She then turned her computer around so I could show her myself what I was talking about. I mean the job can't be that hard. That was as far as we got she because she talked to me very snobby after she saw me get uncomfortable she asked me " did I have a problem" I simply told her I didn't like the way she talked to me and that she had an attitude from the time I walked in when I realized she was getting argumentative I walked out of her office and asked to speak to a manager. After I walked away she followed me and still began to run her mouth telling me " I can see another banker" I have NEVER been treated like that especially when your are supposed to be in a professional environment and after I walk away she followed me that is something you just don't do! If you ever need to go to a Wells Fargo in Fayetteville go to the one in front of the mall. They have plenty of bankers ready to help & serve you with a smile on their face. And no one who works in a professional environment she never provoke anyone especially when the person has done nothing to you. Have some class about yourself and always stay classy & professional when you feel like you can't help don't get an attitude just kindly walk away and get someone else to help you!

Stephanie Shippy: Friendly service

Nilvia Rivera: The staff are friendly and fast.Great service.Thank you!

Krystle McCall - Thomas: Good service and very friendly tellers and personal bankers.