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Beauty supply store
1. SEPHORA Crabtree Mall - Raleigh
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· 179 reviews
4325 Glenwood Ave Suite 2088, Raleigh, NC 27612
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Ashley Miller: Came in just to get mascara today with my daughter and Frankie at the register was so nice and friendly. Such a delight to have great customer service when we go places and she was IT! Love her and we just met her!
Paula Dickerson: Why put some of the inventory in the draws below and not keep the shelves stocked and then tell customers not to go in the drawers??? That was the first time I heard that. Very rude customer service. I’ll shop elsewhere.
Iva Hutníková: The worst Sephora I’ve ever been to!! Junky, dirty, products all over the place. Don’t even get me started on their lazy staff. 10 people chatting when I asked them for help they just gave me a look like I’m bothering them. Their manager clearly doing something wrong.
Ginger Klein: I walked around this store for over 15mns before someone acknowledged and asked if I needed help. Ut was not busy (4 ppl?) And I counted atleast , what appeared to be, four employees.
Stephanie Reese: The store is so dirty. The testers are missing in several make up lines. The products are dusty and the store has major stock issues. They are always out of inventory so you are better off ordering online. They staff tells you to order online and they will ship for free because they don’t have inventory. I’m not wasting my time shopping in this store and going to Ulta because they have inventory and at least their store is clean and they have testers. This store is so filthy and unsanitary, I’m surprised they don’t get violations for it. Definitely not well managed and it’s shocking that corporate allows it to operate in this condition.
Amrutha Amarnath: 5 stars for Susan, definitely ask for her if you need any help. She was so sweet, patient, kind, and helpful!
Michael Scott ‘s Paper Company: Yes it’s obvious that Sephora is expensive. But their customer service makes up for it. They are very helpful, understanding, and all resemble as experts in their store. Although it’s busy, they definitely know how to keep their lines moving.
Jelena Stankovic: I called this morning to ask about their return policy as the ilia products I bought were causing me to break out. I had given them a few months to see if it was me or the product itself. Anyway I called to ask if I can exchange for something else I didn’t even want a refund just a foundation that didn’t make me breakout. The girl on the phone told me 60 days for a refund and 90 days for store credit. I was at the 90 day mark so I drove 45 minutes and was told this is not the return policy by some he/she looking person who was disgustingly rude to me. The “manager” some blonde lady came over with an attitude and was mouthing off to me that her employees would never say that. I explained to her that I literally spoke to someone a few hours ago and they told me to come in. My fault I should have gotten the employees name. The manager is very unprofessional and doesn’t know the first thing about customer service. I mean who can blame her she is a BIG SHOT MANAGER at Sephora lol. Definitely won’t be back at this location and get a real job if you want to act like a big shot manager and learn some manners girl!
B B: Last reviewer isn't lying, customer service sucks here with the 2 or 3 people I've tried to get help me. #shoppingwhilewhite lol. They don't discriminate in whom they ignore. The tall big curly hair latina ignored me when i asked for help. And went to help another customer. And this chocolate complexion girl did the same thing to me when i asked to get color matched. She just looked at me & walked to the register 🙄...Guess u gotta walk in looking like a millionaire.And this store gets the most crowded out of the sephoras in town.However; during the weekday I was greeted by Sade. She was an angel 😇 that stood out in a store full of rude workers. She was knowledgable & went over & beyond!Helped me find a primer that worked for my skin! Went a different time & she helped me match a foundation for my complexion/skin concerns. And was good at multi tasking multiple customers during a busy rush. Love her!!!! I highly recommend her when you go!
Quintan Miller: Outstanding service! The team really treated me like they cared I feel valued at this store. My wife sent me in with specific needs and I was welcomed and helped and my expectations were greatly exceeded. Daljit was a standout. I feel like I've found a store I can feel comfortable going into.
Janet Bailey: Good stock and variety of beauty supplies. Definitely my go-to place!
Ken Britte: Shanice greeted me as soon as I walked through the door willing to help. Overall it was a good experience and I found what I was looking for. Will be returning
nic nic: This Sephora is aaaiight, but I mean it is in the mall and there is a lot of people passing through here depending on what day of the week and time you come. I was not greeted and no one the entire 20 minutes I was there asked if I needed any assistance. I understand they’re busy and it’s easy to miss people coming in. Stock was just ok. Every time I go here all the good stuff is never in stock. It’s like they get stock once a month. Also feel like the girls they hired here could be nicer. Three stars may actually be too generous. The Sephora on NC state campus and brier creek are my favorites.
J Neum: Terrible customer service. Nobody ever acknowledges me when I go in there and i can never get any help. I understand being busy but twice now (on 2 different visits), i have approached an associate for help and they said they were busy but would send someone over to me. I waited….and waited…and waited…nothing. I don’t mind waiting, but all I could do was assume I was forgotten about since nobody ever came over to at least tell me it would be a little longer of a wait. It’s just rude! Also, they are very often out of what i want anyway so i think I’ll just stick with Ulta where I tend to have a much better experience!
K Savage: Daljit was very rude. He rushed me off saying my order wasnt ready when infact, i received an email saying it was. After arguing that it wasnt ready , Laura W came over and was very helpful. She informed Daljit that i was right. She is also the assistant manager so hopefully something will be done about him dismissing people. Extremely unprofessional!
Sandi Day: Great customer service. Excellent selection.
NS Showell: I went to the Crabtree mall Sephora for a 60 min make over and was sooooo disappointed! First the mua was lacking knowledge of the makeup they had in the store...couldn't color match me OR find a full coverage foundation. His attitude was horrible and was very impatient and seemed to be in a rush. The makeup was sloppy and all over my the collar of my shirt and jacket. The look was rushed an horrible. I don't recommend this Sephora for beauty service.
Mityl Biswas: Love Sephora, but not this location.
catty cox: Love this place. Can i have one? Someone
Serpent Spine: Brow person is not trained well. Messed up my brows. No brow mapping. The front people are rude.
Ariel B: Shanice was amazing! I go here all the time but she truly went above and beyond to help me find the products at other Sephora locations that were sold out at this one. Super sweet and helpful throughout. I definitely recommend this location over the one at Fenton (Cary) where they seem to be much more pretentious.
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Cosmetics store
2. Ulta Beauty - Raleigh
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· 423 reviews
5900 Poyner Anchor Ln Suite 157, Raleigh, NC 27616, United States
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GG R: Avoid, unless you like a Head Banging time.Ulta Salons have gone downhill. Was just in the Poyner Place location and the stylist there was very rough/aggressive when washing my hair. Instead of setting my head back in the porcelain wash bowl she just let go and dropped it. The back of my head hurts and worse when touched. I’m pretty sure it’s bruised from this. Also while brushing my hair it was like she kept banging the brush to my head. Didn’t listen to anything as to the way I wanted my haircut. It looks worst then it did when I went in. At least the color was good. Will definitely NOT be coming back.
Michelle Seg: You know that time you sold me that cream for $100+ and when I got it home it was partly used? Well, Its just not working for us, Ulta. I've met a really nice dermatologist. I know its not your fault, its me...and my really nice complexion. Bye!
Alison Casinelli: I have been customer of Ultas for many years!!!!!!I love it.And Mason at Poyner Place store love him. ❤️He's so cute and always helpful.See you soon.
Essan La Tour: The afternoon manager is friendly and helpful, but the associates were not in the slightest. I have noticed this location and the one on Glenwood tend to be low or out of a lot. Their online store is better.
Sara Kowalsky: I really love stores like this and ulta is so close to my home. HOWEVER— I came in to get a new lip color in person because online the colors never look how I invisioned in person. They had no lipsticks hardly in Any brand!!! WTH I’m thinking this is a makeup store and they only have testers? Mother’s Day is coming up but please Ulta do better! Get your product in stock. After 30 minutes of searching I finally found one in Clinique. Bamboo Pink, so beautiful glad I found this hidden gem 💎 Either way I love Ulta they just need product in stock to make it better. This location is my favorite store.
K K: Pleasant experience, everyone offered to help me. My favorite Ulta store
I AM A NEAL2018: Very clean. Staff doesn't bug you but is helpful.
Sara Sapkota: Amazing products range
Patricia Doss: I don't remember the lady's name that helped me but she was very helpful and I bought almost a whole new set of makeup. I enjoyed spending my money being that I could find everything I needed in one spot. Ultra is great. 🙂
Rita Kiesler: First time shopper here and may be the only time. Every single employee gave me a snotty attitude when I asked questions save one really nice guy near the hair products. I had the worst experience checking out when I asked about a promotional sign I had seen and they made me feel really uncomfortable for even asking like I was dumb. I was with me daughter and even she asked me why they were so unkind as we were leaving.
Veronica Galarraga: Tienen mucha variedad de productos
Ashley K: Throughout the store all staff talking/gossiping about breaks and other stuff never once asking customers if they needed help.
Taylor Miller: Dajsae did amazing with my brows! She was extremely thorough & explained every step she was doing. One of the best brow wax and tints I’ve had! 10/10 recommend her to anyone who may be searching :)
Andi Acosta: They have a little bit of everything! 👍
Katy: Really appreciated the help that was given to me by sally! She works over by Clinique and helped me find a good shade foundation and even fixed my make up so I could return back to work. She was very helpful!
Nichelle Allen: Dasjae providing top of the notch service for my visit to Ulta. I was recommended by a co worker to try her for eye brow wax and tint and she did an excellent job. She was also very helpful and knowledgeable about what products would be best for me. Definitely suggest asking for her services for your next visit. I sure will!
Heidi Barbera: I love buying at Ulta, but I went a few days ago to get a product for my flyaways and the girl who I asked for help was so nice, I couldn’t remember the exact product I got before and she wasn’t sure what product could work for me, so she went to find the manager, not sure if the woman the girl stop and asked for help was the manager, but that woman that the girl asked for help was SO rude, she looked at me and seemed she decided I wasn’t worth the help, she told the girl she didn’t know what could help me, looked at me again head to toe and made a rude gesture I was so uncomfortable. You need to do better, this woman: black hair, blue eyes should be fired, extremely rude. Not sure I will be back there after what happened.
Ethalie Garcia-Rosa: Miss April is the absolute best!!! She helped me pick out a great shade of the L’oréal Infallible Powder, and gave me great advice on how to do my makeup and lashes for prom! She is one of the nicest and most down-to-earth retail employees I’ve ever met! Give Miss April a raise!!
Mike White: Welp, just like many stores in the past few years, this store has gone downhill sadly. You don’t get the same service as you would have gotten back in like…2014? What happened? Also, we just picked up an online order and realized that the item had already been opened and used. We’ve never had that happen before. The only way that can happen is if an employee wasn’t attentive because it’s easy to tell. How an obviously used product went back on the shelf is beyond me. Maybe the person who returned it lied about not using it? The seal (one of those clear round stickers that keeps a box closed) had been broken and the contents looked like they had been used. I’m only giving it one more star than I otherwise would have given because this did used to be a good store. I don’t think I’ll be returning to this one. Hopefully the others haven’t gone downhill, too.
Quay Austin: The make up artist was amazing
I Shields: Love this store!! So many variety of things that you can get. The only thing that sucked was how long the line was but it moved fairly quickly. They had most of the registers open.
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Beauty supply store
3. SalonCentric - Raleigh
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· 19 reviews
6010 Falls of Neuse Rd, Raleigh, NC 27609
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4worldlovers: As your local SalonCentric Store, the salon professional is at the center of everything we do! Visit us at 6010 Falls of Neuse Rd in Raleigh, NC and shop over 120 brands in categories like hair, skin, nails, barbering, tools and more beauty supplies. We're committed to providing the best brands, the best education, and the best business-building support, transforming every salon, suite, or barbershop into a destination of choice.
Have you met our Beauty Gurus? They'll show you everything there is to know about the latest trends and techniques. In fact, we're obsessed with education because we know the right tools will help you and your business succeed. Join us for a hands-on class or demo from your favorite brands.
Have you met our Beauty Gurus? They'll show you everything there is to know about the latest trends and techniques. In fact, we're obsessed with education because we know the right tools will help you and your business succeed. Join us for a hands-on class or demo from your favorite brands.
Valerie Cordero: Best staff ever
Opal Aesthetics Salon: I absolutely love coming to this location. I love the staff and they always go out of their way for you. Thank you guys so much for what you do! I enjoy seeing you when I come in to shop.-Emily Schaaf
Jim Beedenbender: Pleasant staff.
Stephana Macdonald: Great staff 👍
Heather Karst: I love shopping here! Everyone is so happy and helpful!!
E Sultz: The customer service that I receive from Kim is always incredible. She is extremely thorough and ensures that my order is correct. I have seen her training several new employees each time I come in and she is always patient with them while still making sure I’m in and out in a timely manner. I always appreciate her and her effort to remember my name and make small talk.
Nadia: I been coming here for all my cosmetology needs for years. The barber section is the biggest compared to the other beauty supply stores. The ladies who assist are amazing so helpful
Kimberley Pullen: I have been to many supply houses all over the United States, and this by far is my favorite! The ladies here always look professional and greet Every customer! Charlene, I believe she is the manager, is very welcoming. She always asks how I have been and remembers my son and ask how he has been every time I go in. That kind of personal customer service is priceless. The younger girls in the store are great! They are very knowledge with product and always willing to give a helping hand. In all my time of coming to this store, I have never heard Charlene, Kim, Lawren or Selenia complain or see them in a bad mood. In an industry such as hairdressing, where a supply house is needed, dealing with associates such as these ladies is always a welcoming experience! I live in Garner, where the Cosmoprof is just a few miles away. I have found myself going out of my way just to get my products at Salon Centric. Thank you ladies for all you do!
Courtney Carroll: I picked up and order last night and the woman who helped me was so kind and understanding. I had misunderstood when my order would be ready and I sent it to the wrong store, but the lady working last night pulled up my order and got everything ready for me before I got there. She was so sweet and I really appreciate her doing that and reassuring me that it was okay!! Thanks again so much!!!
Nob0dy 5pecial: The ladies in the store are always so fantastic! They answer all your questions and are there at the drop of a hat if you need anything! The store is well organized and clean and they always seem to be refreshing their stock!
Nadine Jenkins: Charlene and her team provide A+ service!
Jessie Hughes: While I love that professionals have a place to walk into for our salon needs. There is literally never enough Pravana at this store. I know it’s not totally their fault, however there is one member of the staff that when I placed and order was completely rude and unknowelable about why my order wasn’t complete. She had no desire to fix it at all. This is exactly why I would much rather go through my rep who is always on top of things and always had great customer service.
Danielle Walters: Management and employees are always so sweet and helpful!
Andrea Scott: They always have what I need and are very knowledgeable about the products that I may not know much about.
Huggy Bear: "Licensed professionals only"
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Beauty supply store
4. CosmoProf - Raleigh
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· 52 reviews
1625 N Market Dr #M-2, Raleigh, NC 27609
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Theresa Guntow: Ladies there are so nice and helpful.
Valerie Cordero: Love the staff always good products
Debbie Dart: Couldn't find everything but the staff were great
Melinda Williams: Always have what I need
Lashonda Alves: Always a great experience at that location!
Vanese Jones: Love this store! Always has what I need in stock. Employee's and management there are the best! They answer any questions and always help.me make a sound decision.
Jessica Stanley: I love this Cosmoprof. Every single time I come here I’m greeted with a friendly hello, and asked if I need help with something. I drive out of my way to come here because everyone here is so nice and helpful. Thank you for always having a smile on everyone 😃
Russ: Great place for all of your hair styling needs.
Hadley Suzanne: I absolutely love this store But what makes it the very best is the people that work there. Terri is A top notch manager and Bryan is the best assistant manager on the planet. A management team does not get any better than this. Tiffany is so wonderful and helpful and always greets everyone with such a sweet smile. I personally work with Maddie and she is a wonderful hairdresser also. I have been shopping at this Cosmoprof for years and would highly recommend this location!
Linda Evans: Always very pleasant and helpful
Nadia: Love this location I’m always treated with respect and the ladies are very knowledgeable.
Jerrilynne Richitelli: Shout out To Brian! He goes above and BeyondFor his customers! Always has a smile ,greets you with respect. If you have a problem he does every thng in his power to correct it. If you need something they dont have at the moment he will call other locations to find. He keeps on top of your needs and respects you as a client.He should be in a management Position. Very capable of running his own store! impeccableCustomer service!
Phoenix Lei: I love EVERYTHING about this location, from the staff to the superb service. I've been shopping here for quite a while, but today I want to commend the team, on how they graciously adjusted to the craziness of COVID-19. They're always pleasant when I call, they always answer the phones (even if we may have to hold), and they are extremely knowledgeable about their inventory. The ordering process via phone is as seamless as it could be, and they make pickup convenient. I'm certain, COVID-19 came out of nowhere, but they are handling all of this so well. Once we are able to return to somewhat normalcy, the team need a raise, and 2 weeks paid vacation atleast!!! Thank you to our frontliners at CosmoprofRaleig/Marketplace . #TerriandBrianLove you,Colesha
Shannon Hugel: Teri is AMAZING! She is getting orders ready for sidewalk pickup SO quickly and was working alone. She excelled at sweetness and customer service. Even though I shopped by phone, I was still welcomed and treated like family. Thanks for your hard work Teri, especially during this crazy time. You ROCK and are appreciated.
Courtney Newcomb: Thank you guys so much for all of your help this afternoon! Justin was amazing with his product info as well as customer service! Love this location and the staff that is there! I definitely leave with a smile from their customer service every time! Thanks again Justin for your help!!
Elaine E: Always have what I need!
brooke tilley: Had the best experience with Bryan, Teri, and Melissa today! They were all extremely sweet and helpful!! Keep up the great customer service yall, I’m a forever customer!
Reggie Winston: The staff here are very friendly and helpful. They definitely do as much as they can to help you get the results you want to achieve. Thisbsyore also has a nice layout. Wide aisles and plenty of shelves. The new manager Teri is awesome.
tina lyles: A great place for licensed hairstylists.
Tabitha Keeter: This store is very convenient to me however I usually wind up having to buy colors from all different color lines just so I can get what I need for the week. I usually dread going into this Raleigh location because I know that it will not be stocked and most likely not have most of what I need. Most of the time I visit the Rocky Mount or Wilson store because they are always fully stocked but like I said this one is convenient to my house and to my salon.
Leelee MC: Excellent service and prices were great love this store
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Beauty supply store
5. Lux Beauty - Raleigh
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· 533 reviews
4044 Capital Blvd, Raleigh, NC 27604
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MICHELE PITT: Awful experience. Paid over 120.00 for deep wave hair for my child and 2 days after hair was installed it was shedding and closure had thinned out. Hair was matted up as if it had been in for 3 months. Awful human hair and the stylist informed my daughter that it was not human hair. Spoke to manager to see if he would exchange it but he stated my daughter wasn't taking care of the hair and she has been wearing weaves for many years and she is very capable of maintaining an install. Owner refused to return money or exchange hair. Disputed charges with bank
Shaquita Wilson: BEWARE!! Had the worse experience today. They would not return hair that I just purchased this morning. It was the wrong hair and hadn’t been opened. I was simply trying to do an exchange. The lady cursed at me and everything. Worse customer service!!! They need an option for zero stars.
Mariss: This is the best beauty supply store the area has to offer. The staff is professional, friendly and helpful. I enjoy shopping here and they seem to always have what I need for decent price points. The hours are convenient opening at 9:00 am on Saturday’s. This helps when you need to purchase items before an appointment. Thanks Lux !
Janice Malcom-Graham: So helpful, the lady's show respect and are patient.
H Smith: Update 3/2023... still one of my favorite stores. They recently updated shelving. Seems like there isn't alit of walking room. Mist stores now allow you to try on wigs post covid but thus store won't add wings are final sale. Unfortunately the cost of wigs is ridiculous and being a regular customer still no major discounts. I'll leave my rating at 4 stars 🌟 🌟 🌟 🌟Original post;New hair supply store. Everything you know or wanna know about african american hair can probably be addressed here. What sets this store apart, so far, the owner and staff are very friendly and welcoming. There are a lot of options and so much merchandise and various brands, and they have a reward system. Seeing that I am one who spends plenty on hair products, this works. Will see if the reward system benefits me over time.
Henry M. Lancaster II: Friendly, courteous and attentive staff.
Rafael Miranda: Let’s go 👀👋🏻
lee sung: Fun shopping experience nothing like typical beauty supply store. Price was great n selection was amazing. They were doing store renovation which is great.Definitely my new store
Selena Rodriguez: I came into this particular beauty supply store it was closes the prices are pretty affordable it's easy to get a half wig or as they call it invisible weave and dark colors but to get it with a black fruit and then be blond hard-to-get they don't have that but they got all the rainbow colors if you want to like you ready for Halloween.
Elizabeth Blackmon: Store is very messy. They are in process of replacing shelves and organizing. Most of the employees are very friendly and will help through the chaos. Great prices too
Dayronda Gatling: Thanks for answering the phone but when I called a second time to get clarification, the guy rudely hung up on me. I am a licensed professional that is new to the area searching for a home store.
Sue Austin: Love it
Josie Etheridge: N/a
Keith Howard: Super cool
Limon lewe: Love the quality of their hair
Brittany Davis: Wish I would have gotten the young lady’s name, but they were extremely helpful and knew exactly where everything was. Not pushy at all to purchase hair that was the most expensive and the hair was great.
Robbie Chavis: Great hair store
Jeanelle Adams: Great selection and decent prices
Model Mentor: I was thoroughly impressed by this store. Huge selection of products and hair. My customer experience was great, and I received the help I needed
The Celestial Nomad: I had a great experience here. I love beauty supply stores and I think I found my new spot. Irma had great customer service and was very attentive. There was another lady that introduced herself to me and made me feel welcomed. Shows they care about new business and the customer experience
J BOONE: Check for product expiration dates.
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Beauty supply store
6. Sally Beauty - Raleigh
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· 44 reviews
4531 New Bern Ave #130, Raleigh, NC 27610
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Deven Hussey: Out of the dyes I need sometimes but the staff is super friendly- love them all! Super helpful and sweet, my fav location
Ariane Nabors: Came at 7:04 when the store was supposed to be open until 8, and they were closed. Not a pleasant surprise when I'd already driven well out of my way to get here!
catty cox: Love with every hair follicle
Babygirl: Well to start off “MISS” Cinthia or however you spell her name is really RUDE! As I was talking to an employee she rudely and loudly interrupted our conversation just call out the employee that she needs to ASK where to place items because it’s her one of her “PET PEEVES” as I was looking around she rudely asks me “and you are” ??? I’m a loyal customer to Sally Beauty and her attitude is just unacceptable. That’s why good workers quit jobs because of people like her. I am very disappointed and hope I do not run into her again.
Robin R: Have been coming to this shop for years..came early in the morning last week..and Karen the manager was there by herself. She was very helpful and nice and I really enjoyed meeting her.
T Grisson: They have a huge selection of natural hair products. Associates were helpful and the shelves stay fully stocked now with my favorite products!
Idolatrous: When I walked in, I was greeted and even asked for help, which is nice but soon after browsing the store I overheard the manager harassing her employees about small things they were supposed to doing. The employees looked miserable. I felt so bad for them. Whoever the manager is needs a reality check because she is talking down and being passive aggressive with her employees! They are just kids! I won't shop here again until she is gone. Might I add she doesn't know ANYTHING about hair? I was asking her simple questions about hydration and retention and her responses were, "I'm not a beautician" and "I heard it was good". How does that help me, as a customer, buy or become interested in a product? I don't support businesses that employ managers that bully their young employees, it is not acceptable. I also don't support businesses that employ people who don't know anything about what they sell!
Wanda Larose: They always running out of something. But the employees are usually nice.
James Graebner: Just buy what you need at target, the place is trash.
Blanca Ayala: The new lady (manager ?) that’s in there has no idea about the products they have to offer in Sally’s.
Becky Westcott: Arrived at 10am when the store was supposed to be open. Sign by the door posted said they were open at 10am. I waited for 20 minutes and no answer on their phone either. I needed products for my elderly mother out of town and was heading to see her and give the products to her which I was unable to get . I went out of my way to get to this store . Not a good way to run a business.
rose baldree: My experience was great the lady helped me and was very politest. I would definitely come back
Crystal Primus: Awesome experience! Young lady was so very kind!
Miyah Olubukola: I went there a week ago. The nail technician was very helpful, she gave me good advice on what kit to purchase. I selected a dip kit that worked very well and I haven’t had any issues with my nails since then. The employees were respectful and the prices were very good😃👍10/10
Claudia Hernandez: The person who assisted me was very helpful, friendly
Jessica Gecsey-Ray: I don't go to this location that often anymore, but I prefer morning hours as Sally stores are small and there's a lot of products from hair color to make-up. Also, the associates are usually able to help you more efficiently the less busy it is. I stopped in for nail adhesive tabs, that they didn't carry. However, the associate did help me with the different other type of nail glues they offered. The parking can get tight too on the weekend as it's just a busy shopping center anyhow. A tip is, if it's really busy, park in the lot adjoining that strip mall that's the lower lot of the Wal-mart.
Falan Harris: Cashier was very helpful an told us all the sales in the store an even helped us look for exactly what we needed.. We will be back
Tina Howard: Always find the nail polish brand I want but sometimes things are out of stock or discontinued.
Erin: Friendly staff
Asheley Knight: Great customer service! Great deals and prices!
Judith Valulick: Wonderful service, great prices and deals every day. Knowledgeable about products.
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Beauty supply store
7. SEPHORA - Raleigh
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· 22 reviews
2023 Cameron St, Raleigh, NC 27605
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K. K.: Great experience every time! The staff is amazing and are always so helpful!
D. Jerome Davis: Jaydah! Phenomenal! I walked in the store and I was completely lost.. I'm a guy shopping for someone else! Jaydah greeted me at the door and helped me find what I was looking for.. You want to know the definition of good customer service?? Talked to Jaydah!!! Thank you!
Jessica Starbird: I had an AWESOME experience with Lenae (who’s name I’ve almost certainly spelled incorrect- sorry!). They were fantastic! I’d booked a Personal Shopper Service online and when I got there (early) they’d already read my notes, had ideas, and were willing to explain everything. They were also just so personable and put my apprehensive self at ease. It was exactly what I needed, and their recommendations were perfect. 10/10 would recommend.
Chrystie S: Went to return something I purchased online that I used Klarna for at check out. First cashier person that attended me was super nice and tried to figure out why the machine was asking me for a card, when Klarna doesn’t use a physical card. The second associate who came in to figure it out said I had to give the same Klarna card I used, but again there is no physical card. She was super unhelpful and also made no sense and kept asking me to come up with a card that didn’t exist or take store credit. I went outside and called Sephora customer service and he said that I’m correct there is no physical card needed to process the return in store for Klarna. The Sephora customer service processed the return for me on the phone thankfully and apologized that the store person gave me a hard time. Thankful he helped and I’m getting my refund without even having to return the product. I would say don’t bother coming in here if you used a virtual card online for your order. Just call Sephora customer service on the phone and they’ll be more helpful :)
morgan s: i love sephora but the staff here was so rude and extremely condescending i could not help but write a review.
Cameron Shaw: Went in for some help with red dry skin. Thank you Katie for making it an easy experience! Katie at Village District Sephora is excellent and has amazing customer service! She made me feel comfortable and was able to recommend products that do exactly what I was looking for. Highly recommend this location! Especially for anyone unsure of what they need!
Livi C: The employee Marvin at this location is very helpful! He helped match my foundation perfectly.
Deandres Sanders: So I visited from Texas for a week with no makeup and 2 formal/semi formal events. I knew what I wanted which was the IT Cosmetics CC Cream with 50 SPF! Tik Tok had already sold me on it ( the coverage is AMAZING). Well I used the shade finder tool and was stuck between 2 shades so I found my nearest Sephora! I was helped by the Beautiful, knowledgeable, personable and PATIENT Raena! Representation matters and it can be really tough finding a stylist of any sort let alone makeup who understand skin of color. Well Raena went above and beyond in my eyes. She also suggested a couple of her faves after probing me to find out what I really needed and wanted! She also gave me the most cost effective route seeing as it was just for 2 days. After partying till 6 I’m the morning both days I will be purchasing the O/S “On til Dawn” setting spray and and setting powder as well as the Sephora concealer. It’s also important to know that my skin can get very oily. Just before an after party I would spray my brush with the setting spray and tap my face and it would look as if I just put on my make up! I know this review is lengthy but I want y’all to feel me lol I also rarely do reviews so yeah…. My hair stylist and Raena had me feeling myself I was getting so many compliments. Give Raena a Raise Sephora she is amazing!
Jennie Perry: The store itself is beautiful, but at this point, I’ve had multiple negative encounters with a staff, and it’s rubbing me the wrong way. The first time it happened, we were checking out and the girl checking us out, was very chatty and was educating us about the product we maybe asked one question. As we were leaving, we overheard her complaining about how she had to talk to us to the next customer. That left a really bad taste in our mouth.We then came back because we were so excited to get one of the new lip oils from rare beauty. When asking about the availability one of the staff rudely cut me off and asked, “what’s your question.” Then proceeded to cut me off again as I was explaining my question, asking me “exactly what shade are you interested in.”Overall, I can’t figure out for the life of me why the staff come off as entitled and rude here. I really would not like to go to Southpoint just to pick up makeup, but at this point I’ve had three encounters that make me feel uncomfortable. They need to do some retraining and teach them how to have good customer service. We are the ones paying and visiting your store. Make us feel welcome because at this point, I don’t want to go back. Honestly, I’m now going to order the lip oils directly off of the rare beauty website instead of Sephora.
Aayanah McCreary: Ohh my gosh! I just had one of the best Sephora interactions/ check outs ever. A new worker (?) was super sweet to me - knew so much and gave great advice. So inviting and so nice. Give her a raise. I’m asking for her when I come in - even though I don’t know her name! She’s a gorgeous Asian woman with beautiful black hair.
Julie R: Great store and will absolutely go back. I was completely lost trying to find a foundation. I haven't bought foundation in several years (only wore a CC cream). Giselle helped me find a Lancome foundation color matched for me and I love it. Thank you Giselle!
Christy Stephens: I scheduled an appt to chat and plan beach wedding makeup that I also wanted to incorporate my every day makeup and vibe with. Giselle is half my age, young, stunningly gorgeous and NOT the least bit condescending which was my biggest fear walking into this appt. She openly took all of my comments and ideas into account and another coworker even jumped in excitedly to help us!! I walked out after an amazing hour of girl time with amazing products, tips and tricks, and can’t wait to share pics with her from my big day 💗 If you need advice or a lesson, Giselle is your girl out of any of the RDU area locations.
nic nic: All the workers here are lovely! Haven’t had too many ask an irritating amount oftimes if I need help, or followed around the store. As a shy, quiet black girl that’s important to me. They always have good stock, very organized and clean. Four stars because the hours aren’t the best. Open late, close early. :/
Sonshy9 Womack: This Sephora was different...and U know with change, it's not always positive so excuse my thoughts... no place to sit, makeup is tried on you while u stand in middle of aisle. Too me kind of chaotic because U have to keep moving out of another person's way...lady that was helping us, saw 1 of her friends (A guy) and brushed us off to another person for checkout.
Mema Nena: I went to purchase perfumeI had the worst experience! the sales girl that got the perfume for me was so unprofessional and sarcastic.she even told me how much she hates perfume because the smell of perfume brings the bugs. why is she even working in a Sephora if she hates perfume? she also tried pressuring me to sign up for a credit card there all very unprofessional in that store they all have a bad attitude I would give 0 star if I can.
Valerie Ryan: This Sephora is lovely! Had my makeup done here and it looks so good. ❤️ The employees are incredibly friendly and really helpful when it comes to suggesting products. If I'm ever back in the area I will definitely stop by!
Annka Duke: Of all of the Sephora in RDU, this is the one to go to!! Was stocked, clean and had incredible service. If you can go see Tori she was incredibly patient with my Auntee and I. Color matched her, gave her options and even encouraged us to look at the foundation in diff light. She’s extremely professional and knows/understands makeup and application and is super friendly.
Jackie alston: Not helpful!! They didn't want my business. Guess I wasn't the correct skin color
Samantha Jones: The staff here are extremely rude! Including the manager! They always ask if you need help, but when you asked for the help they don’t help you! I came here and one of the black women working just lifted her head and eye to take me next to be checked out. As I was checking out the women had an issues because I put the products on top of the counter where her computer was. So the lunatic asked to put them at the bottom so she could get them…. Not sure why I was completely confused. Well she had an attitude because I told her if she could put my change and receipt on the bag (I had put hand sanitizer and I didn’t want to touch any money) well she just stared at me didn’t say thank you or anything was smiling and looking at another fluffy black girl next to her. The “manager” called me I had told her my experience and she didn’t want to hear it and said she could get a few free items delivered to me since I had a bad experience & I told her I didn’t want anything free to just get her staff together & she went on with the it’s not free product…… if it’s not FREE why are you saying your going to send me a free items? Any professional manager would of emailed me saying it was nice speaking with you blah blah blah but in this case she didn’t they don’t care. This is why they have bad reviews staff and manager don’t care about the customers.
Lyndsey Campbell: Staff always ask how they can help, but they really don’t actually care. Still nice to have this location in The Village District.
Tara Burnett: Love ,love this location. Always and elegant experience when I visit with GREAT selections.
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Cosmetics store
8. Ulta Beauty - Raleigh
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· 142 reviews
3070 Wake Forest Rd, Raleigh, NC 27609
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A M: they need more customer service
Breanna: Very rude people that work there.Make me uncomfortable
Alex L: I have been in this Ulta multiple times and I get this eerie feeling that the workers are watching me like a hawk when I go in. Never given them a reason to do so, so it must be my tattoos, because why else would they watch me and follow me so much so that I notice it (because they aren’t very good at being inconspicuous.) I understand that retail stores have to look out for theft, but when they make it so obvious watching people (I KNOW I can’t be the only one) that it makes ME uncomfortable while I’m shopping, they should focus on people ACTUALLY shoplifting. Assuming makes an…..well you know the rest.
Reyna Wilson: To anybody that is looking for an AMAZING esthetician, run to Lamari at Benefit Cosmetics Brow Bar in Ulta. She is second to none when it comes to her expertise in brows and cosmetic recommendations. She is professional, all while being friendly and easy to talk to. I am finicky when it comes to my eyebrows and would not trust anyone else doing them. Each time I get the wax & ombre tint combo…..I leave Ulta feeling like Beyonce!
Jaz Tee: No Star!(1) Worst Ulta Beauty Customer-Service Experience!(2) Verbally taunted/assaulted for refusing to give personal info (for a point-program I want no part of): What's up with this? Data Selling/Theft is at an all-time high: The way the associates BULLY for Full Name and Phone, one would think ... never mind (wink)! I shop to pay for my purchases with no expectation of being BULLIED/HARASSED! I also sought manager assistance: Both managers were just as lacking in professionalism as the low-level cashier!(3) If you want Professionalism, Respect for your $$$, and not to be harassed for personal data, this is not the location!!!
Pitt_Polow Da: Not able to complete the sale items at other locations
Maya Shmueli: Claire assisted me today at this ulta location and although she humbly claimed to “just be doing her job” she went above and beyond any treatment I’ve ever received at an ulta. It felt like I was being helped by a friend, while maintaining professionalism. She was warm, kind and I felt like she genuinely cared about my well being and me as a person. She provided one of the greatest customer service experiences I’ve had a retail store. I believe she should be recognized for this and hope she receives the credit she should be due for going above and beyond for a customer.
Til G: Went to this location today to purchase nail polish. Was told by the sales associate that I had to give her a phone number in order to make a purchase. I kept questioning her then she said if I purchased anything without putting a phone number on file I couldn’t return it. I said even with a printed receipt? She confirmed. I called Ulta Corporate and they confirmed you can make purchases without a rewards a rewards account, you don’t need to provide a number and you can make a return (with a receipt). Having a number makes it easier because they can look it up image you lose it, but it’s not required. He even said on their website you can make purchases as a guest without signing up for their rewards program. Additionally the corporate representative shared they’ve gotten many complaints about this practice with associates trying to force customers to create accounts to make a purchase.Update: Was able to make a successful purchase at a different Ulta. Read the back of the receipt for the return policy!
Dylon 23: Went in about 45 minutes before closing. Was never greeted (which is fine it doesn't need to be a classy experience). When I made my selection and took it to the cashier I said hello because she wasn't facing me and then was told very emotionless "I'll be right there". I told them I'm not giving my phone number but they kept persisting. I did give my first name though. When asked for my last name I told her politely no and was informed "Well that's how things work here". I feel bad your employees are forced to badger people for their personal information. I put my items back on the shelf and will be gladly taking my money elsewhere.
Jacque Chatman: My granddaughters favorite place to shop.
Kel C: The salon and brow bar have great people working! A large store that is open and spacious! Clean lines and so many things to see.The Ulta app has some issues, so if you make an appointment make sure you get a text within a minute verifying your appointment.
Joy King: The staff at the hair salon is wonderful especially Terrie who has been doing my hair for sometime. Terrie is an amazing hairstylist and I recommend her to anybody.
Katherine Keener: Advise to avoid signing up for Mastercard. Almost impossible to cancel!! High interest rates and late fees.
Leah Urdzik: Store doesn’t have much going for it. Not a great selection. Most employees aren’t that bad but the managers are super rude. Just go to a different Ulta.
Renee Foster: I was pleasantly surprised today when I walked into Holly Park Ulta. Immediately, Dreisa greeted me and asked me if she could help me. She escorted me to the areas and searched for the best product imaginable. During our conversation, she chatted with me about my individual beauty needs. Dreisa’s excellent salesmanship and patience with her clients will definitely bring me and my friends again!
Sharon Deans: Morgan Lee did a great job on my hair. I am very pleased. She took her time and did what I asked.
Olesja Jasina: Uneducated women who don’t care even a bit for they female customers. Extremely rude and obnoxious. I was called an “ old lady” when they spoke to me and did absolutely nothing to address the issue. No I’m do sorry of any kind. Nothing. Great job Ulta!
Brittney Wendt: Helpful and professional staff. Many products to choose from and rewards just for entering your phone number
Princess: The ladies that work here have SUCH nasty attitudes. Do not recommend shopping at this location!
Lyndsey Campbell: Pretty good!
Kandace Rice: So this is typically my Ulta Store, I frequent since moving to Raleigh. It’s very convenient for me and my salon which is literally 5 minutes away. However, after tonight, I will make a drive clear across town to get to an Ulta. I went into this location literally about 10 minutes ago and did a return on some brow products that I ended up not caring too much after trying it out. The young lady professing my return kindly asked me if I used any of the products and mostly was yes except one of the brow pomades. There were no further issues with return. It was processed as normal. I then asked about a specific brand of brow products and she escorted me to the area. As I was shopping and actually picked up a handful of brow stuff from that brand, I over hear the same lady loudly blurt “I clearly asked her did she use this” to her co-workers and I they must of have noticed I was still in store bc then they carried their voices lower telling her what she should’ve done, it’s too late but assume it has been used blah blah. I have worked retail many of years before and one thing I never cared too much for as an employee or employer is making absurd comments loudly about customers especially while they are still in the store. I instantly got annoyed and could’ve said something then but I simply put my items back and left to go to another Ulta! It’s literally the growth in me I am proud about.
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Beauty supply store
9. CosmoProf - Raleigh
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· 27 reviews
6578 Glenwood Ave, Raleigh, NC 27612
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Neka Age: The guy at the counter was rude I was in the store for 15 to minutes before he ask me what I was looking for. Then when I told him he tried to tell me what I could do with my own hair. Just rude I will never go to this store again!
Mesha Percell: The guy closing on 2-21-22 was very rude!!!
Naomi Chriscoe: Always super friendly and helpful at this cosmoprof. They are smaller so they don’t always have the most inventory. But they are great people!
Dwain Crissman: We have been shopping here for many years . They always have what we need. Love their products .staff always polite and helpful!
Tracy Hauser: Love this store and staff!!
Staci Nolf: Shelves always fill and neat! Nice store!
Marshall “Mark” Evans: The staff here are always knowledgeable and ready to help. They will help you find what you need or order it. They go out of there way to notify you of sales you may be interested in because they know you, not because the business does it. Lots of personal touch.
Talya Dressler: I visited CosmoProf to resolve a discrepancy between what was ordered and what was delivered. Teri and Chelsie were outstanding!!! They were accommodating, gracious, and kind when helping me, and I left extremely pleased with the entire experience. Thank you Teri & Chelsie!!!
Marshall Evans: Teri is always ready to help. She notified you when your favorites are on sale. All the staff are great.
Karen Hobaugh: Great people, great store, convenient location. They’re always very helpful and friendly.
Meagan Y: Love cosmoprof in general but this certain location is amazing! The staff is so helpful and professional. If i could give more stars I would!!!!
Brittni R: Very helpful staff. They're knowledgable and very friendly as well with us consumers and each other as employees and to me that's very important to produce a healthy productive work environment .
David “OldManBoomer45” Medlin: Had to pick up an order, long drive but worth the trip. The young lady that was working was very courteous, helpful and a pleasure to talk to. She was very knowledgeable about the products I was getting plus comparable items in a pinch. Great customer service.
Kelly Nguyen: Teri the manager and her staffs are very nice attentionate.
Kristen Webb: The lady's there are always helpful to answer my questions about products even when I have 20 and they are trying to stock the shelves! If it's about the best brush,bleach,product, or opinions on what I should do, they always are there to help me out. I was very scared the first time I went it, but now I love to go and they know me by name!
Brittany L.: They are not always to friendly
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Cosmetics store
10. Ulta Beauty - Raleigh
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· 69 reviews
6250 Glenwood Ave Ste 104, Raleigh, NC 27612
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Jessica Case: Hair stylists did a fantastic job. I can't be any happier with my new colors and cut. Thanks ladies
Laura C: Placed an order for pick up, it was filled quickly and they had everything I needed.
Somya Alghamdi: Great
lil ap: Large assortment and friendly helpful staff.
Alexandria Cayton: AJ, Fatima and the rest of his staff are so amazing. Never felt more comfortable in a store ! Keep being fantastic! ❣️
Liliana m: Had a Horrible experience at the hair salon. My appointment started at 5:00 and I left at almost 8:30. I had A haircut and highlights and left with the front pieces of my hair a gray color. I’ve never had gray hair in my life and this was very upsetting. I left the store crying. I paid the full price 179.00 and left a tip but this isn’t okay.
Natalie Brocks: I love this Ulta. The staff is amazing and so is their customer service. I just was in the store about 5 minutes ago and they had just opened. Most of the staff was stocking but I needed help with finding what I wanted and they instantly dropped everything to help me. They did not complain about helping me or even give me a sense of they did not want to help me. I usually go to Sephora at Crabtree and their staff is nothing compared to this one. I appreciate everything you guys do!! Definitely will be coming to this Ulta more!!! Thank you Nicia!
becky hall: This store is absolutely fantastic!! Every time I come to this Ulta the customer service is out of this world. They always jump to help me with all my needs even when I do not know what I want exactly. This place very comforting because I always see a friendly face when I walk through the door. Even when the line is long they still make sure every customer is taken care of quickly and effectively. Their staff is one of the best staffs I have seen in the Triangle Area. I love this staff and this store!!
Stephanie Austin: Mandy at the Benefit Brow Bar is the best! She takes her time and is a lovely person. Great value!
Amber Tookes: Never seems like they want to help me with finding my right shade of make up. Nor do they give a free sample in your check out bag at this location.
Geneva Sisk: britney (i think britney L) was super nice and funny and i actually enjoyed talking to her so much! she was very helpful as well, give her a raise!!
Deb Karber: I had coupon on my phone for $3.50 off purchases, however, it scanned as expired even though it was active for 3 more days. Therefore, it did not ring up the $3.50 off the total. I didn’t realize this until I got home. I went back to same store and they told me I had to have the products in order to get the $3.50 refund. The inexperienced cashier had a major meltdown and then had another cashier come help. This person also said I had to have the products to get the $3.50 refund. They finally decided to refund the entire bill and to ring it up again using the $3.50 coupon. The inexperienced cashier needs more training, especially with customer service!
Renee DeRouen: It's a nice well organized store. The staff goes out of their way to help you. They have so many different products. Lots of gifts. High quality perfume, makeup, hair accessories and other beauty items😊
Jessica Phillips: I always appreciate the opportunity to walk around in Ulta, get advice from experienced staff, and bring something back if it's not working (and discuss alternative options).
Kaitlyn Storme: I must say Mandy Pastor who works at the brow bar inside this Ulta is AMAZINGGGG! I've been going to her for atleast a year now I believe. She is the ONLY person I will let touch my brows now that I've found her. If I can't get an appointment because she is all booked up (which she usually seems to be so definitely make that appointment a few days ahead of time) then I wait for her and only her bc my brows have come such a long way from how they once were. Thank you Mandy!!! A womans brows shapes her face and make up such a huge part of how we look and feel and you can tell Mandy loves what she does!!
Maria Georgiou: The staff here are very nice, super patient, and knowledgeable about their products. This allows them to make several recommendations depending on the results and budget you have. Thanks you!
K Brie: Marissa was really helpful and insightful in helping me with looking for a new fragrance. She had an awesome personality and made it fun for me because I normally hate in shopping.
Jailen Andrews: My wife has been raving about a certain perfume she wanted and I stopped by this Ulta on the way home. I was greeted in the most kind way by Ingrid. She had a bright smile and was ready to assist, as I looked kind of confused walking in. I told her exactly what my wife wanted and she knew where it was located. I was in & out in 15 mins. Ingrid was the only one in the store and manned the whole ship. Will be visiting again. Thanks again, Ingrid.
Megan Jones: Customer service is at a 0.
Morgan Maxwell: Mandy is the best at brows!! It takes me a while to find a good ride or die but when I do, I’m loyal. You will not be disappointed with her work!
Holly Yates: Was accused of stealing from a very rude young sales Girl RUDE!!! Go to Sephora or and at least stay away stay away from this store with their Inept rude workers. I have spent hundreds of dollars monthly for years only to be accused of stealing from this very rude very young person. Manager not helpful. Hopefully they will overhaul their management style.Awful awful experience. Went to Sephora So much better. Night and day ! If I could give customer service a 0i would
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Beauty supply store
11. Sally Beauty - Raleigh
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· 34 reviews
4500 Falls of Neuse Rd, Raleigh, NC 27609
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Beauty supply store
12. CosmoProf - Garner
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· 55 reviews
1501 Garner Station Blvd, Raleigh, NC 27603
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Hair salon
13. Ashley Grey Salon and Hair Extension Studio - Raleigh
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· 25 reviews
2091 W Millbrook Rd STE 103, Raleigh, NC 27612
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14. Macy's - Raleigh
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· 901 reviews
3801 Sumner Blvd, Raleigh, NC 27616
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Hair salon
15. Little Shop of Hairdos NC - Raleigh
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· 67 reviews
1911 Falls Valley Drive Suite 110, Loft 10, Raleigh, NC 27615
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Hair salon
16. Garnish Hair Extension Studio - Raleigh
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· 66 reviews
6400 Creedmoor Rd #101, Raleigh, NC 27613
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Beauty supply store
17. Sally Beauty - Raleigh
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· 25 reviews
6411 Triangle Plantation Dr, Raleigh, NC 27616
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Beauty supply store
18. Icon Beauty Supply - Durham
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· 25 reviews
2121 TW Alexander Dr Suite 105/106, Morrisville, NC 27560
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Beauty supply store
19. Sally Beauty - Wake Forest
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· 56 reviews
11216 Capital Blvd #113, Wake Forest, NC 27587
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Hair salon
20. Haircolorxperts - Raleigh
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· 75 reviews
2030 Cameron St #1311, Raleigh, NC 27605
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