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1. Budget Car Rental - Fayetteville
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· 239 reviews
400 Airport Rd, Fayetteville, NC 28306
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Kenneth Wormack: Customer service was great!
Trish Parsons: Fast service and agent was courteous
Josh R: Garbage service. The gentleman i spoke with said they have no vehicles available and they over book all the time. You're just out of luck if you use them.
Brian Lane: They are the best to get a rental car from,they had me in a car less than 10 minutes.
Yvonne Johnson: Excellent service. Personnel very professional and friendly. Car was great
Bychoice Cuffee: TERRIBLE!!! The Volkswagen Jetta or car similar was NOT AVAILABLE after catching a Left to the airport for the car rental. Had to reschedule doctor's appointment and order another Left to get back home. What a way to ruin the start of a day.
Alondra Nunez: Disgusting service and disgusting vehicles. The front desk lady made this experience even more disgusting. I will never return or recommend to anyone.
Penny Cole: Process is always smooth, staff is friendly and helpful even when they are super busy and short staffed.
Steve Boggs: Paid for a 7 passenger rental 10 days prior to needing it. Came 3 days prior to speak to desk to confirm they would have one. They assured me they had plenty of cars.I arrive to get the vehicle and the only one they had has a flat tire. Lady at desk basically told me there is no others so I can wait for them to repair or get a refund. Thanks for the great start to my vacation.
Vannessa Taylor: Very reliable and the ladies working the counter are always friendly, helpful and professional.
AJ Blaylock: Doesn’t accept all credit cards.
Mary Kryk: Car was damaged, filthy and needed service. Customer service was horrible. They kept redirecting me to other departments.
Premier Staffing: MAKE SURE YOU LOOM AT REVIEWS! MY CAR WAS FILTHY, NEEDED SERVICE, IT HAS DAMAGED AREAS ALL OVER THE CAR. THE CAR WAS IN POOR CONDITION. THE WORST RENTAL CAR EVER!
Alexanda Adorno: Buen precio. Vehículo en buenas condiciones. El vehículo que me dieron nuevo.
Alicia Marks: If I could give negative stars I would. Do not rent from this place. We booked a 3 day rental for a full sized sedan. We were assigned a white Kia Forte that was dirty with dead insects all over and had tree limbs sticking out of the grill. We asked that it be replaced because it was dirty and we’re told that was the only standard sized car left and that their water supply to wash cars wasn’t working so all of their cars were dirty. One customer service agent offered to upgrade us to a Mustang and during that process another co—worker told us that she couldn’t not upgrade us without charging us an additional $100. We were then told they found another car for us and it was a Toyota Prius. The Prius was dirty inside and outside as well and the black seats has white crusty stains on them. They continued to refuse to upgrade us after trying to downgrade from a full sized to a compact replacement and tried to convince us that the Prius was full sized, after telling us no more full sized cars were available so we cancelled.
Adam Chojnacki: Worst customer service I’ve ever had to endure, from pick up to drop off.
Joanne Holbrook: If only there was a place to put negative stars.I was given a car to drive between states and all systems failed on the highway. Had been in the fast lane it would have caused a multi car pile up.When I called roadside assistance they were short and irritated by my call. I sat on the side of the highway- a single woman for hours. No one at budget cared at all. I got it towed and had to drive 90 min with a total stranger in a tow truck. The technician at drop off told me they know about the problems with the car they rented me.I’m the end I was given a 30% discount even though I missed the reason I was traveling anyway.I will NEVER go near Budget ever again.
Barbara Cropper: Arrived at FAY with a reservation for a car, however, upon arrival I was told there were no available cars and that I would need to come back the next morning. I ended up having to get a hotel plus pay for a Lyft to get me to the hotel and back to the airport, along with food for the evening. The lack of a vehicle significantly delayed my schedule and I will not do business with or recommend Budget again. If I could give zero stars, I would.
toni ramsey: Reservation was cancelled without my consent. Vehicle was changed and staff assisted as much as possible. This experience was a mess on the day of pickup that resulted in me not being able to leave on the right day! Staff did keep my vehicle available for me to be able to pickup next day for which I was grateful but this rental reservation was a mess.
YahRule Yahsharahla: Budget is definitely my go to rental car company from now on. They are above and beyond the competition hands down.
Lizzy Huo: Great rental, awesome rates, easy to extend. Unfortunately the car I reserved was not available and I was forced to upgrade and pay the upgrade charge, in addition to that, the car smelled like weed. Other than that, I was very happy with the rental.
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2. Enterprise Rent-A-Car - Fayetteville
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· 401 reviews
1404 Skibo Rd, Fayetteville, NC 28303
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4worldlovers: 
Renter’s spouse or domestic partner who meet the same age and driver’s license requirements of the renter are authorized drivers at no additional charge. Any additional authorized drivers must appear at time of rental and meet age and driver’s license requirements. An additional charge of $15 per day for each additional authorized driver will be added to the cost of the rental, unless other contractual conditions apply.
Renter’s spouse or domestic partner who meet the same age and driver’s license requirements of the renter are authorized drivers at no additional charge. Any additional authorized drivers must appear at time of rental and meet age and driver’s license requirements. An additional charge of $15 per day for each additional authorized driver will be added to the cost of the rental, unless other contractual conditions apply.
Zhami Towles: Reserved on Sat for pick up on Sunday. They called only 15 mins before my pick to inform me they only have 2 cars available first come first serve as they had 35 reservations. No prob. The problem came when the "manager" tried to argue with me about using my Chime Credit Card. Falsly accusing other branches of not following policy. I have used it at different rental companies as well. I know I just can't use it at an airport location, which this is not. I called the corporate number to confirm and indeed he was WRONG! They loAnd yet he still would not rent me a vehicle. From the reviews at least I didn't waste my time going there. They need to stoxp lieing to people and be honest.
Tina Marie: I hope you go to this location to rent your car and I hope you get Cedric and Sammy!!! They are both professional and kind. I received the best customer service I will continue to go to this location to rent my cars.. thank you Cedric and Sammy for making my experience wonderful!!
Kim Burrell: This particular office ALWAYS goes Above and Beyond to accommodate what I need. Even when what I reserve isn't available, I am offered something comparable or a grade above. The team at this branch is Superb and I honestly wouldn't go anywhere else if I needed to rent a vehicle.
Angel Cake: Had a bad experience to where they gave another customer what a reserved for . But , overall the problem was fixed .
Sean Berlinger: Terrible experience drove 700 miles to North Carolina in a vehicle that was shaking. Enterprise sent me to this location for my first swap out my second truck was grinding at turns due to lack of inspection by Enterprise. After all the inconveniences have gone through on my when I pick up the third vehicle I had to deal with a sad excuse of a manager who told me that Enterprise took care of me by swapping out my car and was very rude about compensating me Cedrick was the manager I spoke with after the way he conducted himself as a leader for Enterprise I should have left and went to another location definitely will not be renting with Enterprise anymore especially after the multiple vehicles inconveniences🖕
krystal pichardo: If I can give NO STARS I would !!!! They don’t even deserve a 1 star rating. We reserved a vehicle over the phone to be picked up on Thursday at 4:30pm and returning it on Sunday at 10:00pm. We were never told that because they will be closed til Tuesday (since it’s memorial weekend) we would be charge for those 2 extra days. Like; why was this not told to us over the phone when we reserved it! I asked them and they acting as if they didn’t even care that they wasted our time. “Who would be OKAY with paying for 2 extra days?” It’s crazy …. No good customer service what’s so ever!!!!I would recommend going to somewhere else or the airport. They were more helpful and efficient in assisting us asap.
Zeus Epps: False advertising
Cuttas Lady: The vehicle my husband reserved was not at this location even though online it said premium truck available. We rented the 2022 DodgeRAM bighorn to go to the mountains for our anniversary. One guy left this location and went to the other right down the street to get the truck. They wouldn't have gave us the truck at the price quoted online if we didn't have it reserved for a few days before getting it. Beware before going. Book online and pull up the reservation before getting there. If we didn't have it booked, they would have charged us $200 per day instead of what we seen online. Do your research and check availability, book and pay online but don't use priceline, they don't honor those prices and have a $300 security deposit readily available with a major credit card.
Allison Warren-Johnson: Everyone was nice and went out of their way to make sure you was very please with your rental. Definitely would recommend them.
Eric Williams: This is my go to rental spot in Fayetteville. Ashley, Cyrus, Sammi, Treyvon, Ced, Kim, Bella, Jeff, Colton and Zakiya make it happen. I rent all over the country but this is my favorite spot. The cars are always clean and the people are friendly.
Nesie Garrett: THE BEST CUSTOMER SERVICE BY FAR! They were very welcoming from the time we walked thru the door. Empathize to our situation, explained everything clearly and very accommodating to our needs. Customer obsessed here is an understatement! This location will be my top choice to do business. My family and I thank you 😊
Name Unavail: quick and convenient, staff is great!
AE sqrd: The rental was great, the only issue I had was bouncing to 3 different locations to find a suitable when I made my reservation more than a week in advance.
Kendal Allen: Quick response after I reserved the rental. Great customer service.
Melinda McCutcheon: Cedrick was extremely kind, patient informative, & considerate. There was a issue with the rental shaking on the highway once it reached a certain speed & he went out his way to accommodate & rectify the issue. I highly recommend him.
Ciara Joyce: The Enterprise team at 1404 Skibo road is amazing. They are friendly, efficient and extremely helpful. The manager Cedric is always helpful and accommodating. I highly recommend
Lah Lu: Amazing customer service. Highly recommend Cedrick Harris. A genuine person that works really hard and focuses on getting the job done. Definitely coming back for the next time I need a rental car!!
pamela mclaughlin: My experience at enterprise car rental on skibo road was excellent! All the employees are great and they always set my expectations, And the manager Cedric is awesome!
Tonya Fewell: Enterprise on Bragg and Skibo road is a dynamic car rental company that offers exceptional customer service, setting itself apart from its competitors. Their approach to customer service is remarkable, as they go out of their way to ensure that their clients are accommodated and satisfied.One of the most impressive aspects of Enterprise is their ability to get to know their customers on a personal level, making them feel valued and appreciated. This personalized approach allows Enterprise to tailor their services to the unique needs of each client, ensuring that their experience is nothing short of exceptional.In addition to their outstanding customer service, Enterprise also boasts a wide selection of rental vehicles, making it easy for customers to find the perfect car for their needs. From economy cars to luxury vehicles, Enterprise has something for everyone.Overall, if you are in need of a car rental service, Enterprise on Bragg and Skibo road is a top choice. With their dynamic customer service, personalized approach, and extensive selection of rental vehicles, they are sure to exceed your expectations.
Trisha Scott: Had an unexpected trip and Mr.Cedrick got me in and out. While out on the road caught a flat and he instructed me to get the situation resolved. Very professional and great customer service. Thank you for making it a pleasant and stress free experience!!!
danielle sprott: I reserved a 7 passenger van on March 6 to be picked up on April 6. The day before the Manger calls to inform me he couldn't accommodate my reservation because they over booked. Very short notice!! I asked would I be able to get a Suburban or Tahoe he said no but I have a jeep compass. I informed him that the vehicle is to small. I then go on to ask if he could contact other locations to find me a vehicle and the answer was no, I had to find one myself. After locating another vehicle at a different location I was informed they couldn't accommodate that reservation because he canceled it and had no way to verify the price, and had to pay as if I'm doing a new reservation. He is very unprofessional, inconsiderate and need to be retrained on customer service! I did make a complaint to the regional manager and hopefully they follow up with me.
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3. Hertz Car Rental - Fayetteville, Nc - Reaford Road HLE - Fayetteville
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· 283 reviews
5304 Raeford Rd, Fayetteville, NC 28304
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Vaughn Russell: Exceptional service and everything that was said on the phone was the same
Hayley Gelinas: JUST GO TO ENTERPRISE. TAKE THE LOSS ON CANCELING AND GO TO ENTERPRISE.The staff doesn’t care to help, lack ANY empathy and customer service skills, and then they charge random bullsh*t when you pick the rental up. Be ready to spend ANOTHER $200-500 your visit picking up because they need it hold for up to 10 days AFTER you drop your rental off even though they have a card on file. “Cause of covid” as the manger would say, he might consider finding a new excuse that’s actually realistic nowadays.Appreciate the full attitude from the manager on top of my beyond stressful visit, who apparently doesn’t have his staff on the same page after the manager decided he wasn’t going to use the card I gave him that his staff was okay using (same card as the rental). Lack of leadership and ability to have a team on the same page here is very clearly shown the second you walk in.I can say the shuttle drivers, parking lot staff and the exit gate staff are SO SO sweet and patient! They’d all be better off being the inside staff so they can let the employees with real customer service work the front desk
Sevena Lee: The employees at this location were no help at all no business skills or managementskills. Visiting from out of state will no longer use hertz. Enterprise on cliffdale was awesome will continue to use enterprise for future visits and business!!!!!
Iristeen Smith: Long post.I have been renting from Hertz for a few years and have never been so disgusted with any location until I went to the location on RAEFORD ROAD. Back in February I rented a car from this location. What should have been a warning sign when I walked in was the attitude of the Representative. Attitude was quite rude and short but I still continued to be polite and courteous. I took it as she was tired and ready to leave being that it was almost closing. The car that she gave was nice and clean. I picked the car up on Friday evening almost near closing time. I returned the car back on Monday before 5 pm.The Representative came out and inspected and told me I was good to go. Well before I got home which, I live less than 15 mins away I received notice on my phone that there was action on my card. I look and see that the Representative from the location had charged my card 25 dollars. I called and asked why and the representative told me that it was because the car was an hour late. I asked how can that be being that it was almost near closing when I picked it up and before 5 returned. I told her that it wasn't the fact that I was charged $25 but the fact before I left the location she told me everything was good to go but yet she charged my card with out informing me. So I asked to speak with her manager. She tells me she is busy and would call me back. Well after not receiving a call back in a reasonable amount of time I call back and the person who answered says she was the DM for the area. Well long story short she was more rude than the Representative. After going back and forth she did say she would refund my 25. And I told her I would be reaching out to Corporate. Spoke with them and they basically said nothing they could do bc location was a licensee/franchise so they could not even see into their system but offered me $50 certificate good towards a future rental. (But being that I cannot rent how will I use it.)All well and dandy you say. well not so fast. This week I went on the Hertz website to secure a rental for my niece's graduation in TAMPA this weekend and did so. WELL yesterday around 1230 I received a call from a GSP TRANSPORTATION and it was the same Representative from Hertz telling me that I would not be able to rent from the Raeford Road or Airport locations. What an inconvenience. I googled GSP TRANSPORTATION and found no contact information. Call back the number that was listed on my phone and asked the rep for her name and the name of someone in charge. She refuses to give her name but gives me LYSSA JACOBS DIRECTOR OF CUSTOMER SERVICE. Called and no answer.She even says it's ok to text but she does not respond.HERTZ/GSP TRANSPORTATION YOU NEED TO WORK ON CLEANING UP YOUR CUSTOMER SERVICE. Poor customer services can be the beginning of the end of your business.
Ma elena Rodriguez: Bad service when asking a question, was told to go away
Montana Lowery: This place is a joke!! I reserved a rental through a third party site for a discounted price and received a confirmation from Hertz! When I arrived to pick up the rental, I was told they don't honor outside discounted prices and that rentals should be booked directly through the Hertz website. If that's so, then why did they send me a confirmation after using a third party site to book? They refused to give any discount or honor the reserved price, so I had to pay full price because I didn't have time to look anywhere else. Today I return the vehicle with a full tank of gas as I agreed to. After leaving, I get an email with a receipt of additional charges and NO EXPLANATION! I had to call the corporate office to get the correct number because the phone number on the receipt is apparently an old phone number. 30 minutes later, I'm connected to the local office to find out that they charged me extra because the gas tank wasn't full. I specifically looked at it again, before I got out to return the vehicle and it was definitely on FULL! I WILL NEVER USE THIS COMPANY AGAIN!!!
cheche Ruiz: No they don't accept my credit card when I've been renting there for 5 years before
Candice Hunter-Benton: This company is the most unprofessional place of business I have ever encountered. My rental was through my insurance but they kept trying to charge my card every week despite my insurance company extending the rental. The girl at the office said just bc they extended it doesn’t mean they agree to pay for it- but like my adjuster told me that is exactly what it means why would they extend and not pay? The manager Kathleen Osorio for the Fayetteville branch has no business being a manger and lies like it’s nobodies business. Gave me an invoice for almost $900 with no description of charges and when I asked her to list the charges out individually she refused to do so but is certain they are valid. Just go to enterprise and save your self the headache.
Paris: Booked car 2 weeks in advance, received a call the day of pick up stating the SIZE vehicle I want is not available so I was upgraded to a larger SUV (meaning it cost me more GAS…no discount like other rentals). I get to the office 9 mins past my appointment and of course they were helping others but DEDRA began making loud SHOUTS of outburst due to a claim she was working on. She went outside with a customer and continued to shout very loudly in agony of doing her job. My representative was the little person who wasn’t friendly and talks like she had mush in her mouth; said she inspected the car I was good to go- I proceeded to do a walk around anyway. First this an ENTIRE BIRD hanging out the grill of the vehicle, feathers everywhere! After she cleaned that I left because I was in my lunch and it took them 15 min to start servicing me. Drove off and continued on my way Only to look back and see the vehicle was FILTHY. After reporting this to DEDRA she didn’t acknowledge anything I said nor apologize. I do not recommend and definitely won’t come back to this location with ghetto behaviors and a lack of professionalism and empathy
Rachelle Myles: They did not pick me up as stated and acted like they didn’t have the phone number. The customer service was not great.
Back Off: friendly customer service rep. The car reeked of cannabis, cigarette burns on the seats and a missing panel near the back window. I've rented Six cars within the last year and each car had no issues.
Jim Walls: Everything was good. Only complain is just make sure alternate methods of scanning ID into their system.
GREGORY LIGGINS: Staff at this location is horrible booked a vehicle for a specific date and time. Representative called and said “we don’t have the vehicle”. I asked well why is the vehicle available in the system but you are stating you don’t have it. The response was “you keep to find the vehicle at another location”.Any other rental company would’ve retrieved a vehicle from another location or secured it and notified me on where i could pick it up. Representative could care less basically was like whatever we don’t have it you go figure it out.
Salvatore Conza: ZERO STARS! UPCHARGES TO CONFIRMED RESERVATIONS WITHOUT DISCLOSURE.I reserved a Full Size vehicle. When I walked in the agent said he was trying to contact me all morning as he had no Full Size cars. I never received a call and when I later checked no email either. How was he trying to contact me? Not having the right car class is no problem. This occurs all the time with all rental companies.My reservation was for $217 a day one way rental full sized. Without telling me he was going to up-charge he changed my rate to $247 and a $10 upgrade fee to put me in a Nissan Kicks. Look it up tiny, economy SUV for a long distance drive. The car smelled of smoke and the tank was 3/4 even though he marked it full. He had a Nissan Rogue available and put me in the Kicks.LYING AND UP-CHARGING WITHOUT DISCLOSING THE UP-CHARGE IS NOT CUSTOMER SERVICE. STAY AWAY...
Bobby Whidden: All ways a pleasure doing business in Fayetteville.
Eugenia Cannon: First and last time I will every rent from them and not my picked the car insurance picked them very poor customer service
Jasper: The Hertz car salesman next door to the car rental them people are very rude and disrespectful I just tried to get information but this tall well colored guy just said goodbye since I was just trying to get information I wasn't for true or if I was going to buy anything or not but if you don't buy nothing I guess they ain't got to waste their time with it and that's not how you treat anyone if anybody or customer walks into that place they supposed to be treated with much respect dignity and courtesy not treated like you're nobody that's why I don't like going to places where you have to buy things that much especially when you have to deal with a salesman cuz they act like if you don't have the money or interested in buying they don't want to waste their time with you and God did not put us on this Earth for people to disrespect one another and I showed him utmost respect as a human supposed to get every time but they sure didn't return the favor to me and my brother and I wouldn't recommend going to that place if you ain't got if you just going in there to ask questions I would find another's car dealership to go to was that place is very disrespectful and rude
resethamidget: absolutely terrible place , they took my money that i paid for a rental van & then when they told me i needed a credit card & i couldn't provide one they said i won't be able to get my refund . scam artist if you will . & they will be seeing me in court .
Tony Smith: Will never go here again!
N DAVIS: Spent more than 5hrs trying to get a tire replaced or a replacement vehicle. I called the company and informed them that the tire cap was missing and that I had an issue with the tire. They informed me to put air in the tire. I called the next day for a replacement vehicle no replacement at the time and that I should put air in the tire or take it to the tire shop. I went into the office 5304 Raeford Rd, Fayetteville, NC 28304 and waited for more than two hours to get the branch manager. The site manager and the employees did not work as a team and each person gave a different solution to the problem at hand. I clearly showed the pictures from when we pick the car up that the tire was extremely low and missing a tire cap. They told me to go to the tire shop and get it fixed or I would be billed for a new tire after returning the car. I went to the tired shop and showed them the pictures from the rental pick up and they told me they could tell there was a problem with the tire. After the inspection the tire had several nails and was previously repaired. The tire shop called many times and didn’t get an answer and the operator disconnected there call three times. The tire shop they used said they would take care of the tire and complain to Hertz. I just can’t believe the lack of communication, respect and customer service with the Hertz located at 5304 Raeford Rd, Fayetteville, NC 28304.This is my first and LAST experience with HERTZ EVVVVVVER !
Faith Harris: So we rented a car for my moms birthday trip. We reserved a mid size sedan…like a Malibu. When we got there he said that they don’t have that size vehicle to give us. Offered a smaller car…similar to a Chevy Spark. it was a HUGE difference in size. They took $16 off the price. he pulls the car around and its even smaller than we expected, Stuart littles car was bigger than this thing. Once outside, behind the building were atleast 15 cars (sedans, truck, etc) The manager, I believe his name was Chris. Caucasian heavy set guy. we questioned why we couldn’t use one of the cars in the back and he said they were for reservations. We told him we had reservations as well, he said well how would you feel if you put a reservation in months in advance and then didn’t have the car you reserved and I honestly can’t believe he said that…then he said well I could’ve just told u we don’t have any cars…although we made a reservation just like every one else and we were there at 8 AM might I add. I was livid with the treatment we received and his rude nonchalant comments. If we weren’t pushed for time we wouldve went to enterprise. I will never recommend or use Hertz again due to this manager.
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4. Alamo Rent A Car - Fayetteville
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· 108 reviews
400 Airport Rd, Fayetteville, NC 28306
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Luis Morales: Made a reservation through Expedia for a Convertible mustang or similar 2 weeks ahead of time. They didn't have anything similar. They gave me a beat up Audi that clearly was a smokers car.
Alex B: We broke down with are rental Alamo sent us to Fayetteville airport the lady at the counter had an attitude and did not even try to help us we had to contact corporate to fix problem
m k: Worst experience I've ever had at a rental car and I rent 6+ times a year. I booked a rental car through Alamo at FAY airport, to land and be told they don't have any cars for me. If I wanted another car I had to pay $100 more than I already booked for. For such a small airport, this is quite the little scam they have thought up. The people are unwilling to help. Never again.
Les Parks: Wonderful staff and very easy to return the car. Due to Unforeseen circumstances we had to return our car back to a different Location. Triney, was wonderful and ensured that our turn-in would be smooth. She is fantastic. The manager, Duncan Lewis was standing near there and didn't even question her. They have a good team there. Any Issues are with the airport and the construction (which happens). Overall, I have been extremely pleased with Alamo.
Jarod Steen: Super friendly! Clerk was very helpful!!!
Kimberly Johnson: They stated that the car was clean, yet upon entering the the vehicle, it was noted that it was not clean , the large surface was wipe down , but the area with the control buttons was dirty, yet along there is no gas in this area, so how are we supposed to return the car full???? And I forgot to say the car had a strong smell of Cigarrette smoke
kenya mcmillan: Great service!!!
Raydeen Edwards Jr.: Only saved vehicles for the military and not retirees
liltomd: By far the worst experience I have had renting a vehicle. To begin, the car wasn’t cleaned at all. I should’ve never left the airport but was in a rush. The inside smelled like dead fish and my family wouldn’t get inside the vehicle for family trip. So when I called and explained, they said no problem, we will call you within 30 minutes and you can exchange the vehicle at the airport. Awesome, trip still on schedule. Two hours later, I call back and still no vehicle to swap. They expedited my call to a specialist who then transferred me to roadside assistance??? After explaining the situation a third time, he asked me to drive to Wilmington, NC to swap the vehicle. That is two hours away from where I was currently located. Four hour turn and burn all together. After I explained that wasn’t possible. I was already delayed in leaving for a non-refundable family trip at Snowshoe Resort. The roadside assistance rep then said he would have a vehicle from Wilmington delivered to me and they would swap it out at my location. 1 hour later a tow truck pulls up, with no swap out vehicle. After speaking with the tow trick driver, I decided to send him on his way bc I didn’t want to be left without a vehicle. It was now 2130 at night and getting late. I had to have a 4x4 vehicle to get to the resort. So I called again and spoke with another rep who explained there was no vehicle coming from Wilmington and no vehicle swap planned. Really? After learning I couldn't get another vehicle that night, I cleaned the inside of the vehicle for 2 hours. At least made it bearable inside so my family could ride to the resort. Upon turn-in I called and spoke with a rep explaining this is not the service I paid for. He said they would either give me a full credit for the week or for a future rental. I told him this rental would be nice. Long story short, they didn’t compensate me for anything and hit my card for over the amount. Never again. Lessons learned.
Kevin C: Terrible customer service. Terrible online service. Not recommended for anyone
Donna P: Didn't have car I rented so graciously upgraded to a bigger car
G Banks: The gentleman on shift when I arrived was rude and did not understand he could not be heard behind the counter with a mask on, in an airport. When told of the miscommunication he did nothing to rectify the situation or to speak louder. In fact, in the midst of him helping me and what I assume was based on an observation of my frustration, a coworker suggested to take over and for him to clock off.Which I agree was the best.As for the car, there was no inspection to ensure that the vehicle was checked for dings scratches or marks. The lady who helped me after the gentleman clocked off, who was very professional and receptive, told me to ensure there was no smoking in the vehicle. Upon entering the vehicle, you could smell the stench of cigarettes and there was even tobacco guts located in the center console. The vehicle was not washed at all and still had dirt from the previous renter in the back seats. Overall horrible experience. Will not be renting from them again.
jacob alghazali: Their website and their office information does not match. I reserved a vehicle a day ahead of arriving in Fayetteville and when I got there I was told that they only had one vehicle and it was almost 3 times the price of the original reservation. And to add insult to injury, they charged me $50 for nothing. If you want a car from here you have to come and rent it in person DO NOT RELY ON RESERVATION!
T Ennis: Pick up and drop off of the car was quick and easy. Car was new with only 5000 miles and was clean.
R C: Cheap and you get a car.
Sherrie Kirk: All of my previous experiences with Alamo have been good until recently. The last time I booked with Alamo I had the worst experience with the rental car rep. He was rude and made smart comments. He had zero customer service skills in regards to me or the other customers he “assisted”. He clearly did not like his job and made sure we were all aware of it by his attitude. This was at the Fayetteville airport in N.C a few weeks ago. The guy didn’t even have on a mask. My next rental out of that airport will not be with Alamo.
Raykard Tedtaotao: Price was great but it was dirty inside. Who drove it last didn’t bother to clean after themselves. My family had to wiped the entire inside and rear wiper was not working. It was broken. I cleaned and vacuum it better before I return the van. Much cleaner than I received it.
Thea Thomas: Great customer service and clean vehicles
Taylor Edwards: I will never rent a car from alamo or an enterprise owned company again. I was rear ended while in their vehicle in November. The person who rear ended me had insurance and that insurance accepted liability and agreed to pay. Alamo is refusing to send them the documents they requested so that they can pay the bill. Instead alamo request that insurance company send a denial of payment and alamo is harrassing me and trying to get me to pay for it, an accident i did not cause. All they have to do is send over an itemized estimate of damage and statefarm would pay them. Oh and the company they supposedly used to fix the car doesnt even have a phone number listed on theur invoice or website.... that alone screams shady!
kramotakra: EDIT 2/12/2020Have to give credit where credit is due.Mistakes can happen thus judge not based on mistake but based on what is done afterwards.I explained the situation to the customer service email and they gave refund and satisfactory service recovery. If your complaint is legitimate and you have all the paperwork to show where Alamo is wide off the mark, Alamo will make it right and retain your business. I will use Alamo again. Thank you Alamo customer service for your patience, and for following through the case until the satisfactory end.Fayetteville airport Alamo gave me a car with expired tag. The officer at Bragg pointed it out to me. When I finally exchanged the car at Atlanta airport, I was given a car without full gas tank. I made the check-out staff document it on the paperwork. When I returned it to Fayetteville alamo, the staff nonchalantly told me I should have just kept driving the car with EXPIRED TAG. Staff would not give me refund for the days I couldn't drive the car because it was ILLEGAL to drive and I did not want to get a ticket. Not only no refund given, I saw on bank statement my card got charged one day (JAN 14) after I returned it. No reason given. If it's for gas, the receipt from Atlanta showed it WAS NOT full and I brought it to the staff attention. I am furious as It's been poor customer service from Alamo through and through. Please inspect your car thoroughly not just for damages but the tag too.
Edwin Fonseca: Excellent customer service. Second time renting from this company. Had a last-minute Thanksgiving road trip to visit family of North and was very well taken care of by the young lady at the counter. Thank you!
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5. Enterprise Rent-A-Car - Fayetteville
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· 36 reviews
6269 Yadkin Rd, Fayetteville, NC 28303
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Bosskitty Bostic: After paying almost 2k worth of days I did not get a response back when texting the number to extend the rental . This was my favorite place to get rentals from until now .after the no response I still had the rental for three days it was the weekend Monday I would pay them for the days and return the car after finding out that I could put zero down on a vehicle I said forget the rental I will clean it up and drop it off . Today there were two men in Illinois tags sitting outside my house .mind you I work everyday 11:00am to 1:00am have a 10 year old that gets on the bus at 6 as well .I woke up at 1:30 in the afternoon rushed out the house to find these men ready to tow the car I had been paying for for a month straight.i never got a phone call or email they just showed up at my house .It was very uncomfortable had I not looked at the man shirt and read it I definitely would've had to defend myself.i will not rent or recommend this place again and I've been renting from the since 18 I am 31 now ... I gave them the keys and took my shoes and makeup bag and went in my house just as peaceful I'm definitely a great on time paying customer just won't go to them anymore....
Termaine Mason: Daria Hill (Last name as the branch manager) as she likes to repeat as of it makes a difference is really passive aggressive, unbothered & uninterested in customer. This location has the lowest rates in Fayetteville, now I can see why I should have paid the higher rates on skibo, cliffdale or at the airport.
Ryan Keiser: Avoid. Don't use their insurance. They are slow to return the deductible.
Delano Francis: I called to get a rental car reserved and they called me back 2 hours later to tell me they didn't have any economy sizes, thus they only had a full size coming in at 1400 that day.
Ronald Nguy: Such a nice and caring staff! Will definitely continue doing business at this establishment!
Ricky Felder: Rental was easy and quick,customer service was excellent
skyz FN: Great customer service and an easy check in/check out! Best rental car company!!
Tim Ripley: Super affordable and clean vehicles
Wilfred Mercado: Great as always
Gail Mitchell: Love the customer service
Chris Nally: Awesome rental experience, manager was really nice. They gave me a great deal coming back from deployment when not having my car right away. Would highly recommend, way superior to airport Enterprise. 10/10
Anna 's Haunted playground: Great staff good prices and clean cars
Kim Lindberg: Go see Victoria, she's great and will get you what you need
Winnia Cabbell: Nice cars and trucks and SUVs
Cuong Phan: Good service
Katie Mastromonaco: I was having a really bad day because my car was totaled and I needed a rental car temporarily. Leah was extremely sympathetic to my situation and bent over backwards to assist me. She made my bad day into a great day and I truly appreciate her going above and beyond to ensure I was a satisfied customer. I was so grateful that she worked there. She was polite, competent, and compassionate. I would highly recommend this location and their services. Leah was a great team member and made a significant impact on my day and my impression of enterprise.
Daniel: Easy to access, great customer service and atmosphere.
Keith Locklear: Really nice people and I got a free upgrade... Loved the car
beauty: Went in to get the car rental and we wanted a luxury car for once because we had to travel to Tennessee and back. We were suppose to have it for two days and we were ready to get it but we forgot we need to rent it with a credit card instead of debit. The lady who worked there.....we very polite and respectful! She was very informational and helped us in every way she could! So we were able to rent the luxury car!!! I will definitely go back to this place to rent another car if need be!!
B “Cardidon” Mar: they took my payment and said my card was declined try another location shame on them
Carol Harrington: Overpriced.
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6. Dollar Car Rental - Cumberland County
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· 234 reviews
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7. Enterprise Rent-A-Car - Fayetteville
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· 379 reviews
5207 Raeford Rd, Fayetteville, NC 28304
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kenyaj76: Our experience started out wrong this go around with our first location but when we tried the next location William and Rachel to very good care of us. They were very nice and helpful in resolving all out issues.Raeford rd location in Fayetteville NC...you guys rock.
John Clements: If you're getting a rental for insurance purposes, good luck. I've been getting the run around for the past two days.
Mazzie Evans: Loved working with Enterprise they were wonderful and deserves the highest rating!
Ashley Bradshaw: Staff were nice and very helpful.
Kevin Watts: Simple, easy, and friendly. I had to pick up a rental while my car was in the shop. They picked me up from the auto body shop and had me in a car within a few minutes. Great service.
Alvin Gilmore: Friendly, professional and courteous. I had a rental scheduled through insurance and the whole process went very smooth. Alexis communicated costs, length of rental and availability of cars thoroughly. I will definitely use them again.
Elizabeth Hensley: This is the 2nd time I've gone to this location for a rental. The staff is awesome and always provides great service.
jermaine mentore: Great service from beginning to end.
Luis Hernandez: I had an issue with the rental that I received but was very pleased with the way the issue was resolved and the workers that i talked to were very kind and understanding.
Krystal Jones: The staff was very pleasant had a good experience each time I come to this location!
Althea Wilkerson: Enterprise rental car never disappoints they were courteous fast polite and the car was super clean
Shenna theprettyladie: Best place to rent a car. Tre and Alexis handled all my needs and there was not a long wait even though the were super busy. They both were very professional and friendly. I will recommend this place to everyone and will not rent from any other company or location. You guys are THE BEST!
Yulanda Diggs: My rental experience was great! They only reason I didn’t give 5 stars is because my agent Will gave me a car that has the undercarriage hanging. It dragged the entire trip. I will rent from them again.
Zee “Zee” À: Professional, Personable & Prompt!!!I am a long term customer of Enterprise (12yrs).Brandon - assisted me with my rental. Customer Satisfaction ×10. Excellent Service!!!!
Ana Lowrie: By far, the best car rental spot in town. Check them out today, you’ll be happy you did, trust me. The staff is super friendly and they’ll provide exceptional customer service experience. They’ll go above and beyond to ensure they meet your rental car needs. 😃
Jimmie Green: Great customer service and a fantastic care, Toyota Corolla. I highly recommend Enterprise Rent-A-Car to anyone looking for a vehicle. Thank you for great customer service.
Angelia Wilkins: The staff is very friendly, helpful, and exemplifies excellent customer service. I was very impressed with the help I received and how fast I received it. Keep up the great work...Team Excellent!!!
Eloi Sawadogo: Very good customer service. Always like the way they are taking care of their customers.
monica bullock: Amazing staff! The car buying process was simple and straightforward, no haggles or hidden fees, informative and helpful staff, high quality vehicles that a family can afford.
Ren Robinson: Buying a car from here has been nothing short of a nightmare mad 😡
jannie mccall: Service was awesome. Very friendly service. They made sure I was in and I and that I was satisfied.
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8. Enterprise Rent-A-Car - Fayetteville
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· 195 reviews
3726 Ramsey St, Fayetteville, NC 28311
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Jessica P_Cook: Reserved a month in advance just for them to call a day before to make sure my payment was the same then I get there and they don't have a vehicle to accommodate all my passengers! They sent me somewhere else who wanted to upcharge me! Terrible experience and nobody ever called me to apologize never again!
Govina Taylor: Good service overall. Could be a little quicker in the morning though.
shamyla christmas: I reserved a suv over a month ago. I arrived to pick it up a little after 9am and I didn’t get taken care of until 12:30pm. Then they told me (after serving 8 other customers. Some who came in after me) they don’t have a suv all they had available was a car. I explained it 4 adults and a car seat. The manager asked if I can change my reservation for my air B n B till tomorrow because they should have a suv by then.I explained to the manager, it doesn’t work like that. I can not get my money back.He told me all they can do is rent me the charger.I had to squeeze everyone into the this car. Very uncomfortable drive for 8 hours.I looked at my receipt and notice they charged me $69 for gas.By the time I got to my air b n b it was 10pm we lost an entire day that we paid for because of the ball being dropped at enterprise. Not to mention we was traveling to prepare my grandmother funeral.This whole experience was a disasterHeart broken and frustrated
Loren Fennell: Michelle & Anthony were extremely helpful in swapping out my vehicle after being in a wreck with a dump truck while traveling! Thanks Enterprise for being the #1 car rental service since I was 15!!! Glad to be an elite member💚
Bradford Gaddy: Great customer service and clean vehicle experience.
Howard Smack Jr.: Wonderful customer service. No issues from the beginning to the end.
l tay: Friendly, quick and competent! Love these in town locations and a bit shoutout to Chris L. for taking care of me on such short notice!
Alexis McCarty: Prices too high now. Don't see no customer's benefits
Lou Lon: This location didnot allow me to rent a car bc my address did not match my drivers license. What does my address have to do with me renting a car. The first time I came to this location which was last year I was not asked to provide a utility bill showing my address. I even provided my registration that clearly shows address. I will never come here again.
Rose Townsend: The reservation for a 15 passenger van reserved over a year prior to the date and confirmed twice that same week before the pickup time to be ready for a group vacation. On the morning when I arrived to pickup the van, I was told that they did not have an available van or comparable vehicle and reservations are not gauranteed. No one called befrore hand to inform that the van had been rented out to someone else. This inconsideratation left a group of disappointed people without transportation as there were no other vans available in the city to accomodate the group size at that time. I have rented from Enterprise many, many times and an Enterprise Plus member, yet was not treated as a valued customer, I feel. So lesson learned, when making a rental reservation with them, although "reserved", its not a gaurantee that you will receive a rental, no matter how far in advance you make the reservation. I can no longer Trust Enterprise for my car rentals as they stated although reserved, a rental vehicle availablility is not a gaurantee. Plus a lack of courtesy. Last question, what's the definition of "reserved"? (kept especially for a purpose or person) I will utilize another rental company who understands this definition and adheres to it.
Latrice Pack: My review is long overdue😭😭.So, I was hit in December and put in a rental from here. I lost the card with the names of the two men that helped me, but the process was easy got into a car I really liked. Then basically the same day I was hit from behind in the rental hadn't even had it for a week. Drove the car back and was put into a really nice 2023 Camry the car selections are very nice. Everyone was very professional and polite answered any and every question I had.They also aren't very bad on answering the phone which is a plus. The black man that gives out the rides is pretty cool as well as the manager. If you're on Ramsey side and need a rental I do recommend coming here. Had the last rental for I think a month and a half might've been longer.
Janie Hess: This location on Ramsey Street does a great job in making sure you are happy with your rental car experience. Mr Anthony Hill and a new guy in training both were very polite and professional.
Darryl Gerow: Don't be fooled by the by the numbers posted. They cannot help you if there is a problem with the local branch after taking a reservation, making a reservation, but not having the reservation when you get there. When I called the only number available, I get the reservation desk that cannot call the local branch to confirm my car is ready.
Charlene Tanner: Always get me in & out no hassle. Very great team !! And thank Anthony he always makes the process easy for me. The cars are always clean and ready to ride ! Thanks everyone
Rebecca Jimenez: I had a great experience both picking up and dropping off. Everyone was very friendly and warm.
Sean: Turned car in late due to understanding with the insurance company. Staff were super friendly and understanding even took a day off the price. For these qualities I would recommend them to anybody that asked about a rental car.
Oregon Duck: STOP! Do not rent a car from here!!-If you use a debit card, they take the entire rental amount PLUS the deposit directly from your account. Then they send you a REFUND for your deposit...which takes 5-7 business days to process.-For Credit Cards, they simply take and then release an authorization...quick and easy.-They don't take debit cards with no chip.-They don't explain ANY of this to you prior to the rental.-They did not have the car I reserved...in fact, they had very few cars at all. Apparently, they don't understand the term "reservation". Or they simply don't care.-The wait is incredibly long...cause the front desk folks are doing everything but serve customers. They are chatting, socializing, doing inventory...all while the lobby fills up with people.
Johnny Jessup: Reservations mean nothing to this location (Ramsey Street, Fayetteville, NC); booked weeks in advance and then get a call minutes before pickup saying they have no vehicles. The personnel were unhelpful and apathetic. Enterprise has lost my business from this point forward.
Denise Chavez: When my car got stolen and I needed a rental car Seth went up and beyond to get me into a car and he was always friendly and smiling
W Sharpnack: They were very friendly & helpful working to get me into a car at the last minute. I would definitely recommend if you're needing to rent a vehicle, check them out.
Ashley Andrick: Seth was great. They were busy, as usual, and did not have a great selection left due to shortages but he got me set up with the perfect car for my needs and he was extremely friendly and professional.
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9. Enterprise Rent-A-Car - Fayetteville
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· 369 reviews
1998 Skibo Rd, Fayetteville, NC 28314
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Shawanda: Great customer service
Marilyn Castro: I had a great experience renting a car for a week with the team in this location they were pending on anything, the place and cars were clean and the personnel is really nice. Kieve Brown helped us and was pending on everything. Highly recommended.
karl akama: Great 30 plus day experience while I waited on my truck to get fixed. Had to swap vehicles due to maintenance of the rentals but was a seamless transition. The staff was top notch and very pleasant. Jordan Carr was a great help as well as the GM!
James Cox: The folks here absolutely killed it for us. They bent over backwards to get us what we needed for for a big group trip. We planned this out about a month or so ago and they were able to get us 9 plus mini vans for my units trip to DC.The customer service was beyond awesome and they worked quickly to get us all out and on the road as we had a tight schedule to keep.If and when we need a rental again, we'll be coming back here.Keep up the great work y'all.
magdelen1123: Absolutely the worst service I've received from any company ever.The manager was rude, refused me service due to an issue with the reservation. She did not elaborate on what the issue was, only that she would not rent me a vehicle. She also implied in an overt and condescending manner that I could not afford the vehicle. A vehicle that was not what I reserved, but what they had available.The manager was aware that I was renting the vehicle as a means to commute to work, but she seemed more concerned with continuing ongoing side conversations with her employees rather than helping the customer.I've filed a complaint with Enterprise, and have since rented a vehicle from a competitor.
Gadgit DR: Had a last-minute emergency where I need it to get a rental and take off and they were very accommodating in assistant me. Especially fallon was very kind and understanding to my situation and needs and make sure we were well taken care of. I'll definitely be back for my next rental!
Nicodemous: Great in person service, need work in the over the phone and online department explaining the details of the process so you don't get blindsided by extra fees when you go to pick up your rental.
dovid Egert: Rented a car and the wait was too long. There were two people in front of me and it took 45 min. Terrible service.
Kelly: Very awesome Team! Great Service! Loved the Vehicle! Thank you! Very Friendly
Anthony: Great place nice people very helpful…keep up the great work terrell and crew members
zen qu: Best rentals in town
Bridgette Hudson: I recently rented a car from Enterprise it was very clean there the car I ran was very clean and nice and Jordan Carr was the lady that helped me out she was very nice very respectful the service there was very great and I will be going back again thank you Enterprise..,
Abigail: Less than two days after having my rental car I received a phone call saying I need to bring in the car for an oil change to Black's Tire during weekday and service could take up to 2 hours. I was told "most people have someone pick them up so they don't have to wait". I offered to bring my car in that day to exchange because I will not be able to support changing the oil for two hours during the work week and was told that was not an option. This policy makes zero sense and is extremely inconvenient and inconsiderate of customers.
Mr. Cole: Service was incredible! Fast and easy process, plus got a free upgrade!! That RAV4 is something else, haha. Will be using again in the future! Appreciate the experience.
Esquire Jones: The service was very unprofessional. Workers calling and harassing you on their personal phone(Terrance). The management team is very ghetto (Terrille Wilson). I am reporting them to corporate.
Diane Cunningham: The owners are good people
Shonelle Roper: Great customer service, but gave me a car that needed service, and broke down.
Kusalwin Kularatne: Horrible experience here. Staff was extremely rude, wouldn't let me use a debit card (even though I've used them plenty of times before) and changed up the price from what was originally on my reservation ticket.Almost came close to never using enterprise again until the Fort Bragg location did a much better job.NEVER go here again. Just go to the one on post. The staff is much better and more knowledgeable.
Raj Mendi: A very POS service. I had to book twice for a rental car and both the times the operator said they are vehicles avaliable. But I received no calls from the skibo location. Everytime I call them they are diverting my call to the operator. So I went to the skibo location myself where they said they have no vehicles available and asked me to look for other locations. Frustrating and very disappointing.
Kianna winstead: This is the absolute worst Enterprise I’ve encountered. A car wasn’t available in the morning when I initially came to pickup a car, which wasn’t a big deal. I was told a car should be ready for me around 4 or 5pm but was asked to call before I came. I called 7 times, and each time I was on hold for at least 15-20 minutes before someone picked the phone up and hung up on me EACH time I called. This is ridiculous and a poor example of the exemplary customer service you claim to provide.
Darlene Gaddy: This location is very friendly and accommodating. I was in & out within 15 mins. Drop off was quick & easy.
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10. National Car Rental - Fayetteville
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· 81 reviews
400 Airport Rd, Fayetteville, NC 28306
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11. Enterprise Rent-A-Car - Hope Mills
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· 184 reviews
5430 Camden Rd Ste 107, Fayetteville, NC 28306
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12. SUV Rental Fayetteville - Fayetteville
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· 10 reviews
207 Airport Rd, Fayetteville, NC 28306
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13. Enterprise Rent-A-Car - Fayetteville
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· 5 reviews
Corporate Rd, Fayetteville, NC 28306
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14. Enterprise Rent-A-Car - Fayetteville
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· 83 reviews
5510 Cliffdale Rd, Fayetteville, NC 28314
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15. Enterprise Rent-A-Car - Fayetteville
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· 1 reviews
2498 Gillespie St, Fayetteville, NC 28306
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16. Reliable Renters - Fayetteville
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· 3 reviews
4021 B, 4021 Murchison Rd, Fayetteville, NC 28311
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17. Zipcar - Fayetteville
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· 8 reviews
1200 Murchison Rd, Fayetteville, NC 28301
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