Best Financial Institution Fayetteville Near Me

Bethanie Remillard: The wait is always unreasonable. The lobby is constantly closed and they refuse to perform certain services at the drive through. Pretty ridiculous considering I purchased my vehicle at a drive through elsewhere. Highly recommend Bragg mutual. Fast friendly and the tellers there actually want to work :)

B C: Wonderful group they will bend over backwards. The tellers greet you with a big smile and will help you with your needs. Pam, the Manager, I can’t say enough of that lady. She is wonderful and again she will help you with your needs.Fantastic!

Dank Sinatra: If I could leave zero stars I would. Worst bank in the history of banks. Have had nothing but issue after issue. Look past all the “great reviews” from about a month ago. They must’ve been running a promotion for leaving a positive review cause they are so worthless

Perry Goodheart: Preferred my local branch prior to the Vision acquisition...Moved to Bragg Mutual Federal Credit Union for financing. I maintain an account to make online payments with Vision.

Patrice Lewis: I truly love my bank and the people that work there. They're always helpful, the fees are actually reasonable in comparison to other banks, and they have great savings plans and loans.

Janne Golphin: Very nice and professional!! I've personally been banking with them for over 15 years never had a major complaint! Awesome Credit Union.

Joe Moore: Awesome place.... Great people...... And service is to notch.

Gabriel Jackson: Aaron is a great teller!

chase Moore: The best service of any financial institution i have ever dealt with. My husband and I LOVE everyone here!

Stevie Sumpter: Friendly service!

Craig Fisher: The staff is wonderful and always helpful..

Thomas Williams: Very professionalFriendly staff

Sara Guilfoyle: Pam and her staff has been very professional, I’ve been with vision financial for 20+ years. Any issues I’ve had have been quickly resolved. It’s always a positive environment.

kennet hair: Always professional and kind to me.

Debbie Council: I love coming into this branch . This is a reliable and very dependable bank. The staff here cares about us and are well trained I’m long time member and have a great service over the years

John Shaw: Love comming here always get treated like family been member since and plan to keep being one

Denise V. Harrington: I love coming to the branch. Pamela, Michael,Brenda and Aaron are all wonderful and very helpful

Slayman Dell: Great frienly and fast service would recommend to anyone

Beverly Johnson: Good customer services alwaysFriendly fast services

marco cabrera: This is a great bank where you get treated like family and gives you the upmost respect and great customer service.

Jessica Leggette: If I could give this place zero stars I would. The staff appears to be that fake nice. There is nothing genuine about the staff except one person. If you are not the right color or have the right amount of income DON'T BOTHER WITH THIS BANK!My fiance warned me after I had already opened the account that he had a racial discrimination suit against Fidelity when the bank was located in Philadelphia years ago. *Lesson Learned. You've been warned.

All American: The staff is always so friendly and helpful.

Kevin Dibb: Love Fidelity bank of NC.

Edward Gaines: I love my Customer Service Agents at Fidelity Bank (Village Drive, Fayetteville, NC. Kim was my agent and working with her has made my banking financial matters smooth and a very good experience. She went above and beyond to ensure I had all the information required to make the right right decisions in by banking matters. All other agents are very friendly, upbeat and professional as Kim. I would have to give my experience with Kim and associates a five star.

Marge Betley: Wonderful customer service! My husband and I have lived in a lot of cities and have rarely had such consistently excellent customer service. Informative, helpful, and always willing to go above and beyond. Everyone there is terrific, with a special shout out to Jessica and Andrea.

Vimal Sodhi: Most outstanding customer service. I wish they could pay some interest too! Great bank. Everyone there deserves six stars

Robert Gantt: They treat you like family!

Sherry Loving: The previous reviews were NOT wrong. Went in to open a new account. Jessica was quick, professional and so very friendly. Glad I chose Fidelity Bank!

Michelle Sessoms: By FAR the BEST bank! I have been with the Fayetteville branch since 2017 and I have never been disappointed! They truly care about their customers and always go above and beyond to help me. Hard to find customer service like this in today's environment!

Connie Brooks: Fidelity Bank is definitely the BEST bank in town! I have done business with many banks in this town over the years but none can measure up to the superb excellence that this bank has demonstrated. From the front to upper management, they all go the extra mile to make the customer feel special. I have 2 businesses in this town and when this pandemic hit and we could apply for the CARES ACT Jim and Kim were quick to expedite my applications and the the funds were deposited into my account within days. I have other colleagues that are dealing with “other” banks and they have yet to be funded! To the awesome team at Fidelity in Fayetteville, thanks for being the best bank in town. Please don’t ever change! I love you guys!❤️Connie Brooks-Fernandez MD

christina godfrey: Not enough stars for this branch! Their customer service, loyalty, dedication, hospitality are impeccable. Always a smile.They are not an average bank. They know you by name, they know what you need, and they call you when something may be beneficial to you. I have been with this bank for many many years, gone thru a few financial situations and they have always been there for me...guiding and advising. Thank you all at Fidelity Bank, Village Dr Fayetteville NC. You are the best and much appreciated. May God bless you and keep you safe and healthy.

alana miller: This bank shows what good customer service is supposed to look like! I was so upset with my bank that I opened a new account with Fidelity. Jim Sebring helped me get a new account set up in the middle of a COVID pandemic. They I needed help applying for the small business load. They looked over my paper work, got it submitted and in less than 24 hours I was approved and the money in my new account. AMAZING!! Super nice people! I highly recommend them!!

Brandon Gillis: Fidelity Bank really did "right by me" and my small business! Special thanks to Jessica Alarcon and Jessica Wilson for making account set up so effortless. Running a business is challenging enough so the excellent support from these two was a blessing. Looking forward to growing my business with Fidelity's small business offerings and glad to escape the "Big Bank"'s ridiculous fees!!

Sharon Robinson: I don't I know if it's because this bank doesn't have many clients or what but they are constantly calling, and hounding. I get paid only once a month from disability which isn't much and a lot of times it causes me to have to overdraft funds. The bank knows the money will be back at the first of the month but yet it's always an issue. And there is always an issue with the automated bank number as well. Unless you have a lot of money stay away from this bank.

M L: Please train tellers to effectively communicate what services you do/do not provide to “non-fidelity” customers before telling them to come inside to make their transaction.I was told that they did not issue money orders via the drive thru teller lanes and that I would have to come inside and nothing else.I go inside only to be told that they don’t issue money orders to non fidelity customers. Period. I said, okay that’s fine. However, when any person, fidelity customer or not, makes the recommendation that they should have been told that Fidelity only issues money orders to their customers rather than simply to come inside I believe your management would find it more professional if you replied with something more constructive than, “Well I’m not the one who told you to come inside.” and “You can just go get a money order from Walmart.”I want to clarify that I don’t have a problem with Fidelity’s policies. Great bank, this was simply an instance of a rude teller representing them today. Employees who use their company’s policies as validation to be rude to potential clients is bad business.

Ben Stout: Jim Sebring and the team at Fidelity are all class acts. They have excellent customer service via all platforms and make you feel like a valued customer.

Efrain de la Cruz: Absolutely the best bank in Fayetteville. I just retired from Army and had a difficult time closing on my house with other banks, by the grace of God we closed. The following week I went to Fidelity Bank for a SBA 504 loan which got approved with a low interest business loan faster than my home purchase. Jim, Kim and team at the Fayetteville, NC branch are awesome dedicated people. I Strongly recommend you check with Fidelity Bank when comparing bank loans. If they cant do it...it cant be done!

Fronte Unito: Great staff, eatabliehed business account within seconds... Truly recommend

Haley Kernells: This bank is fantastic the staff is outstanding! Great customer service always greet you with a smile and willing to help with anything needed! All around spectacular bank!

Nicholas Lagrange: Denise and Theresa are always a pleasure to work with! I always recommend this branch for anyone with banking needs.

Nigel Abraham: Love them all this is a good bank

Al Johnson Sr: I've been a member since the time it was located in the basement, at the FasinateU Museum. I've Never had an issue with My Credit Union. Great place to do business. I miss Harriet though 😢

Mone John: If you have a Visa dispute stay on top of the bank because they personally lied to me about turning in my information and I made the employees send me all the transcripts so I can go over them and I realized that they didn't send a single soul of my evidence or information to be reviewed by visa and only the bank can contact Visa so your left at their Mercy. After sending an email to the employer letting them know that I'm aware that they failed me they didn't even responds with a sorry but I got a phone number to an assistant manager which was a waste of time because she was sick out of the office not returning calls. After a few weeks I called the president CEO of the bank and this disrespectful person that doesn't need to be in charge just laughed at the situation after I inform him that I contacted the Better Business Bureau and they got my refund in less than a week.He rudely told me that I should have been contacted them and I let him know that that wasn't my job my bank is in charge of handling this but since they failed me I did it myself so basically don't bank with them he also told me that they're understaffed so that's their excuse but my thing is if you can keep taking on customers then you're not understaffed you're just greedy

Beth Eley: Blocked my card for no reason. I am so frustrated.

Unique Porter: Why have a phone number if no one is going to answer it ? People work all day and don’t have time to make it to the bank during operation hours .

Guy Forsberg: Great customer service, they do care! Ty

Melanie Huggins: Regular bank

Stella Norris: I'm a shared branch member and stop by in Kenansville to do my transaction. How in the world we weren't notified that PACU closed their doors in Kenansville? That's unacceptable and we weren't informed with this change. Now, I am behind with payment because Bragg mutual doesn't share my credit union. So inconceivable and inconvenient, thanks alot for nothing.

SmileyJessie Evans: I use drive through and my experience was nice and quick, I really liked it.

Tiffany Bishop: I came in to open a new account and was left sitting for 25mins with no update!

Letisha Smith: Not open on weekends and when they are nobody eve4 answers the phone!!!! So frustrating smh

Barbara Batts: Bragg Mutual is a JOKE!!! I get paid a day early and they want to charge me a $20 fee just to post MY check a day early. Are you kidding me?! And, what for?! I think (and know) that this is RIDICULOUS!!!!! And, for the love of God, no one EVER answers the phone!!!! If I could give a zero star, I would. I miss Piedmont Advantage CU and I have an account with State Employees CU, so I will continue banking with them. I’m pretty sure you post money the same way on a Thursday like you do on a Friday. You must deposit money in a different way for each day of the week. I WILL BE CLOSING MY ACCOUNT when I get all of my bills paid for this month. :-(

Lartarsha Cooks: I would recommend a 0 star, do not do any service with them! I repeat do not bank with them! I have been trying to contact them for the longest regarding my account and access to my funds. No matter how many times you call they do not answer.

Ricky Raccoon: The postal credit union I've used for over 30 years is shutting down (after a merger with Piedmont Advantage 2 years ago) and they recommended all of their members open an account at Bragg Mutual. All leftover accounts would be merged over to Bragg Mutual if still open by May or June, the actual transfer date is still to be determined.Because I have 2 different federal deposits monthly, I determined my best way forward was to go ahead and proactively open an account at Bragg Mutual, so I could be sure to have the proper routing and account numbers attached to my deposits to avoid any possible snafus, as it takes a month or two before the changes would go into effect. Then, once I was sure my deposits were properly rerouted, I would close my postal credit union account before the actual merge date. Easy peasy, right?Evidently not.First, I tried to open a new account at Bragg Mutual online. I submitted the proper documentation but for some reason it couldn't be verified and they directed me to go to the nearest branch and do so in person. So I did.But even though I had filled out all of the documentation online, and even though I explained this to the gentleman seated before me, I was forced to do it all over again, as if the online application process meant nothing.I also explained to him why I was wanting to open an account there and explained the fact that my long time credit union was shuttering its doors. He stated that they had just became aware of the situation in an email from corporate. After I filled out the application and provided my credentials, he stated they could not open an account for me at this time until he got the go ahead from someone above him (who happened to be in a meeting and unavailable.) He apologized and was thoroughly professional at all times, but this was insulting to me as I could have just walked in off the street, not mentioned anything about my credit union closing and easily opened an account, but because I had informed him my credit union would be closing in a few months, I was penalized by not being allowed to open an account. It was a totally wasted trip, wasted time and a definite negative experience.This was unacceptable to me and I will take my business to someone who actually wants it.-------------------------------------------------------------------------------------------------------------***In response to the response from Bragg Mutual...The name is Ricky, not Rickey. Nice sleight there. Upon rereading the email, you are correct in that Piedmont Advantage did not tell it's members to come over and open up an account with Bragg Mutual. It simply stated the accounts would be transferred in late May-early June. I stand corrected in that regard..What is confusing to me is why I can't open up an account with Bragg Mutual? Do I somehow not qualify? I met all of the qualifications listed to open up an account. Is there something in your bylaws that states I can't have accounts at both credit unions?Surely, I won't be the last person who is a current customer of the old FPCU to come over to try and open up an account so that any possible mix-ups in federal deposits, (specifically, account and routing numbers) would be nipped in the bud before they could happen.You further stated, "...we agreed not to move any membership until the acquisition date, therefore we cannot open a membership until that future date..." but I didn't ask to move my membership. I asked to open an account with the short range goal of properly rerouting thousands of dollars of monthly federal deposits into a Bragg Mutual account. Once that goal was achieved, I would have then looked at closing my old account, but this process alone would take 1-2 months, barely within the time frame I was given for the transfer of my account to Bragg Mutual.After all, when federal deposits with one specific routing and account number are being rerouted to another, what could possibly go wrong?

Moon Beam: Update!!! I’ve been calling and leaving messages with the bank for over two weeks and I still haven’t gotten a call back & nowhere with my account,I do not recommend this bank to anybody……. I’m waiting to get an actual phone call back from the bank pertaining to a visa dispute… as far as I know the bank is responsible for not turning in my information on time and I may not be getting my money back but I’m not sure because since 11 o’clock this morning I’ve been waiting for the bank to call me back it’s now 5:04 no call…so if this is not resolved we have an even bigger issue because I am not taking the responsibility of my bank not turning in my statements to Visa on time.

Kortney Johnson: Impossible to get anyone on the phone.

Lloyd Pendleton: Was on a account with someone they took there money from her own account and paid my debt no call nothing and they blocked her card horrible bank and they never answer the phone if you want a bank that doesn't try to get over go somewhere else

Franco Webb: Very easy to work with. I love this local credit union. Everyone is always so nice and personable. Brianna handled my needs with ease and care. I would highly recommend moving away from the big banks and get a much better experience with Bragg Mutual.

Ernest Jacobson: Great experience and easy to work with. Brianna made the experience seem effortless on their part

Indy M: I am waiting to share to see what is the problem now so just standby. For my review

OFFICIALDEZZO: Critical:Professionalism,Responsiveness

Taylor Nichols: Nobody ever answers the phone!!!

Tonya “Solo” McNair: There is never anyone there to answer the phones and some of the counselors do not a voicemail set up so that you can leave a message. Come on Alma Mater do better!

Nahrin Brown: They never answer, they never call you back and they do not care about you! Simple it is. I went to two other colleges, their financial aid 9ffice responded very quick!