Best Icbc Fayetteville Near Me

Brittanni Wright: They need to train people better Isaiah Perez totally messed up my business account set up. Left out documents I needed to sign and now my account is on hold. Try another branch or bank! Now, I have to get up early on a Saturday to correct this mistake, again, at another branch. Now I have to wait to access my funds.

Deirdre Hughes: Employees are nice, but the ATM has been pretty much down for a week. There is no ATM inside and Truist has shut down the closest branch to this one.

Erin Ashcraft: Out of everyone that works at this bank, they only have 1 notary. And of course she is never working when you come.

Jessica Leggette: I'm not sure why the ratings are so low at the Boone Trail location. The staff was very polite especially Mr. Mcginley. He was super helpful, patient, sweet, and understanding. He treated me like a person and not just an account. He explained everything and made sure that I understood what he was doing. I'm beyond impressed and thankful.

N Barfield: It's a shame this branch is not what it used to be. I pulled up to the third lane because no one was waiting. I placed my transaction in the tube and send it in. No one acknowledged me. I sat there for 17 minutes before the tube came back to me with my receipt and someone said thank you have a nice day. I don't mind waiting. However to be the only person at the third lane, this is really inexcusable. But knowing most of the time at this Branch there's only two maybe three tellers. I'm sure they're working as quickly as possible. But it doesn't take but just a second to say hello I'll be right with you. Disappointing experience.

Maria Gonzalez: Each and every time I come here I wait, the service is horrible and they are under Staffed!

James Morgan: Why is this bank so slooooowww I don't understand I wish it was run like BB&T but no truist stands for slow and rude

moe ali: Too long of a wait. Always

callina love: I came into this branch location on Boone Trail to open a checking account I signed in and sat down waited a little while and a man by the name of Jack Y McGinley told me to come in his office I sat down and straight away he started typing on his computer . I told him that I wanted to open a checking account he said that I had an account before which I've never open an account here he said that I had a account through a job debit card. Which was from 2015 7 years ago but couldn't tell me what job he was rude the entire time did not ask me nor inform me that a credit check was to be made in order to open an account I was not ask if it would be OK to let them do a credit check. Which I found out was done after he printed off the statement of denial jack also informed me that I got denied because my old account was in check system which made no sense because he told me that the old account that I had through them mind you 7 years ago was through a job. He did not ask nor get my permission or have me sign any document stating my approval for a credit check. The only thing he has done was update info from my old account. This bank needs to do better with him he wasn't friendly he was rude . And now I'm going to have a negative mark on my credit. Also let me state the fact that I know where my credit score is currently and if Mr jack y McGinley would have notified me that there would be a credit check done I would have went elsewhere because I know where my credit is. Lesson learned

billie raynor: I wouldn't want another bank.They are so helpful.

terri stedman: The two ladies I have dealt with for years have both retired. So now I deal with Brian and he was extremely helpful. I had gone to the Hope Mills branch needing something printed out from my account and the lady said it was be $2.25 per sheet and $25 an hour. She’s off her rocker however thank you Brian at the Boone Trail branch for coming to my rescue free of charge

Bee D: Denise was very professional, competent, and helped me with my issue promptly. Thanks!

Emeralds Life: I’ve been cashing my checks here for a couple of weeks now and my company Sanderson Farms pay the $8.00 check cashing fee if you don’t have an account. Went today 12/19/2020 and the lady charged me the $8.00 fee! I mentioned it to her and she just blew me off!!!! Checked was cashed about 11:50 at this location. Other then that it’s been a great location!

Khaleeta “Who u wanna be!” Gethers: Poor customer service

Jt Mumford: Close today, you guys are sorry

Hailie Sanders: Every time I come here they're rude. And considering I have to go for work everyday I try to avoid this bank . And the teller trina

Brandon Thompson: Horrible customer service couldn't even handle doing a simple deposit

Robert Davis: Couldnt cash a check because it wasnt their check, couldnt deposit it and have my funds available. I've had an account with bbt since 2012, I will be closing said account!!!

Jasmine Smith: I have never written a review but this is a terrible place to bank. I switched here and most definitely the worst bank ever. The service at this location was awful. Very slow and the employees were extremely rude. I was going in to change my pin and asked if while I was with her would she deposit the cash for me because I was in a hurry and she wouldn't so I deposited money into the ATM and the ATM took my money without depositing it into my account. The employees were very rude about it. The only helpful and understanding one was Yazmine. The lady I spoke with was named Jackie and she was pompous and rude as I was frustrated she made a face behind my back at another employee and huffed and puffed. Switching banks ASAP.

Raymond A. Jett, Jr.: Worst bank ever, I deposited a cashier check drawn on a out of state bank and they held the check for three days before ever showing up in my account, don’t bank here!

Amy: Rarely a wait inside. Staff is friendly and helpful.

Kayleigh Marie: I had the best experience here today. The assistant vice president Franklin was beyond helpful. He was so personable and helped me with everything I needed. He made the process of opening an account go so smoothly!

Rebecca cruz: I am one of those customers that does everything online or through the atm. I never go in a branch unless I absolutely have to. This is my home branch where I opened my accounts. I came into this branch and asked a teller if there was a notary she said yes and take a seat. After waiting I found out there was none and was told to go to quik & ship where they charge. Came back about 2 months later for the same thing. This time the notary sitting in her office acted like I was bothering her. After she notarized my paper there was no thank you have a nice day. My husband came in to open a business account 10 minutes before they were closing and was told sorry but it’s too late. As a bank manager myself for over 10 years and a notary I never let anyone walk out of the bank that wanted to open an account. And I didn’t treat my notary customers like they were bothering me seeming this was a service to our loyal customers. Absolutely hate going inside this branch for anything.

Don Gilmore: The people at the branch are super !! Leasia & Cunningham are the Best on the Planet !!

Connie Ingle: Horrible service, the customer service is a joke, they act pure clueless. I miss BBT never had this issue. Blamed me for some stuff 9n a report I call none of it was mine, there not there to help you just eat and chair to sit in. Back to the credit union they care about there customers. Truist just tries to find fees to charge you!!!!!! Glad to be gone!!!!!

Gina Odom: Absolutely the worst bank on the east coast! Nothing but problems constantly with my business account. Long lines, never return telephone calls, even charged me $400 to make a large deposit!!!! Go Go somewhere else customer service is a joke! I have been the phone all day trying to make a wire transfer. Started at 8am this morning, its now almost 5pm and I still have not been successful. Everyone has been too busy to return my calls.

james flood: ATM was out of money. Went thru the drive thru. No problem...

Stuart Poynter: BB&T has got bad over the last few years. Service has gone downhill and speed is horrible. Been with them for almost 20 years and am seriously considering changing to another bank. It’s always the same excuse as to why they are slow. And they have never done anything for me except keep my money. I would seriously do my homework when choosing a bank as this one might not be the best choice. I will say Crystal did make an effort to speed things along but it goes way past this one service experience.

Christina Barbeau: The service is GREAT but the one to two hour wait in line is freaking ridiculous!

Destiny Weaks: Mrs. Krystal Cunningham Was Awesome Knowledgeable And Full Of Energy! She Was A Breath Of Fresh Air. It Means So Much To Know That Your Staff Truly Care! God Bless You ❤

Kaye Wheeler: The absolute slowest bank. Been in line at the drive thru for 42 minutes and there were only 3 cars ahead of me!!! Beyond ridiculous.

Larry Price: The manager and drive thru cashier has always been pleasant and helpful. I've been doing business with BB&T for more than 40 yearsThis is the best.

Jacqueline Guerrero: Very slow customer service. I wish this branch cared as much as the others in Fayetteville. The employees clearly dont care about everyone's time.

Remiii: Their Customer service help line is terrible. I just opened my account and haven’t had it for a week and my services are already getting ended do to lack of protection. Allowing a check I did not deposit to be put into my account. I let 3 employees know of this fraud activity. The lady that answered finally after sitting on hold for about an hour and a half was very rude she also had a very nasty attitude. I will never bank with this branch or any other branch associated with Bb&t EVER AGAIN.

Will Morr: I HATE THIS BRANCH. THE ATM IS ALWAYS DOWN. LINES ALWAYS LONG. BBT HAS TIME TO BUY OUT OTHER BANKS BUT CAN LT FULLY STAFF THIER BRANCHES. YALL AINT WORTH A CENT. I SHOULDNT HAVE TO DRIVE 15+ mins JUST TO GET TO ANOTHER BRANCH. TERRIBLE. TERRIBLE. TERRIBLE.

Erika Duncan: I hate this branch! Google needs to make 0 an option. I never come here for anything good like obtaining other products from them no it's always something they messes up on. From the fact that you cannot get money at the drive through to the fact that they change your PIN number at random. I just came in here and it took a banker almost 8 min to acknowledge me. One gentleman sat in the office and looked like his feet was kicked up, he looked very relaxed in a professional environment. Another lady walked pass me never greeted me got whatever she needed and continued about her business. REMIND YOU I WAS THE ONLY ONE HERE! Nate was the exception once he realized I was in the lobby he was very friendly and assisted me fairly quickly. Every time I come in here it ls awful. This bank lacks forward thinking and there is no progression. I am going back to Wells Fargo were they at least try to think about convienencing the customer First.

Elizabeth Sanchez: I don't go into my bank very often but this time I had a great experience. I only had to wait a few moments and the tellers were very polite. Silvia, the lady who helped me was just wonderful. I thank her for her friendly and fast service.

Cramer Gallimore: This is an excellent branch of the Branch Banking and Trust bank. It is conveniently located at the huge Walmart Center in western Cumberland County near the hope county line. Very friendly people. The manager is always present and attentive. I've always gotten great service here.

Bacon: Excellent

Amanda Morgan: It's a bank

Pavel Tsiukhtsiayeu: They could not initiate the wire transfer on time. I went to an office at 3:30 PM, being 3rd in line. By 6 PM, they were not able to initiate my wire transfer. As I have a scheduled appointment early in the morning the next day, they really set me up. Though they've tried hard, it does not improve my situation.

Erin Ashcraft: They make you stand in line for a long time while doing what I do not know…. They aren’t always the nicest either.

leslie whitfield: I had the opportunity to apply for an auto financing with Truist Bank. My banker Ruth Medina Merchant. Ruth was very helpful and pleasant to work with. I felt she was just as happy as I was to to successfully complete the loan process. Ms. Merchant is truly as asset to the Truist team.

Melissa Smitherman: Waited 40 minutes to get a document notarized and they couldn’t even completed it. A woman came in after me and was able to get help.

Joel Cotto: I came to this location to get an official check out of my business acct and the teller had me waiting almost 30mins waiting on her supervisor approval once the supervisor came she said I couldn’t get an official check out of my business acct where I am sole owner. I always have problems with this location. Never had issues any where else. That teller supervisor is very bias and not helpful at all. How are you going to deny me access on my own acct?? Came to Hope mills location and Everyone was so helpful and nice. I am really thinking about switching banks because Westwood is the closest location to my business on Skibo. Bad business and customer service. I would give 0 stars but don’t have that option.

Cheryl Bryant: Rude! Branch on Monganton Rd. Fayetteville NC. They were taking customer calls on speaker phone were all customers can hear the conversation and personal info. Some of the tellers didn’t even speak and had attitudes. Did have one teller that was nice.

J. Moore-Bey: On 10-28-2022 I Went to make a deposit through the drive thru. Placed my exact Money paper and change into the tube. The money change (coin) came out in transit to the teller. After the teller stephany asked me how much money I sent it was 0.25 cents that was lost in the tube. Stephany then told me she could not credit my 25 cents. She then went on to say, that’s why Truist recommends it’s customers not to place change into the tube. There is nothing posted about this and she did not say anything in regards to this recommendation prior to the change being lost. This employee refused to credit my 25 and was very rude, the level of professionalism at this branch is horrible. Petty experiences like this, have me thinking about changing banks. I will be writing a Yelp review also.

Sherry Smith: I'm done with Truist. Ever since BB&T became Truist, I have had nothing but problems. I'm closing my accounts and moving to SECU.

Rusty Shackleford: Expect to wait 30-45 minutes to be seen, and expect the employees to be useless and rude

lillian little: Okay

Maria Gonzalez: I just called to ask a question and was hung up on before I could finish my sentence. They hire the rudest most unprofessional people.

Norma Just Girl: I didn’t mind waiting when 6 people were ahead. What I mind and took offense to is when Allen, who was already helping me, asked me to move to next teller so he could help lady that was behind me. The same lady that was talking while he was trying to help me. This behavior emphasizes why they get the low rating they have.

Merricat Singer: Had a job that did payroll through them; check was marked returned after I had already deposited it, and I was on the hook for the full amount plus a fee for depositing a bad check. To top it all off they simply didn’t answer the phone and forced me to go down in person to try to resolve the issue. Complete scam of a company.

Gina George: Wait time to speak to someone is extremely long. One lady is in her phone just laughing and having a good time. Meanwhile 7 of us have been waiting 30 mins now.

John Hill: I called this morning wanting to get information on starting a Business Checking account and needed all the information I could get on what you offered with this but the lady on the phone didn't really seem like she wanted to talk to and just gave me the basics. It really seemed like she didn't even want to talk at all. I guess I am going elsewhere for my business.

James Morgan: So this bank is already switched from BB&t to truest and don't even want to do the job I go to Westwood try to deposit my check I got an account with and everything want me to give you the runaround and then just walks away you know I don't get it I might have to switch Banks

Marie: My personal experience here was absolutely amazing! My issue was resolved in a timely manner and it really felt like I was being listened to. A huge shoutout to Kaprina Wells! She was phenomenal in her expertise as well as assistance with my account. Thank you so, so much!

Al Taz: Friendly, helpful staff always caring about us senior citizens

corrine doerr: I come here almost every morning one lady never speaks hello or goodbye 4 tellers and I pulled right up but still waited 40 mins for them to handle my deposits I really am thinking of switching banks