Best Hertz Fayetteville Near Me

Alex B: We broke down with are rental Alamo sent us to Fayetteville airport the lady at the counter had an attitude and did not even try to help us we had to contact corporate to fix problem

m k: Worst experience I've ever had at a rental car and I rent 6+ times a year. I booked a rental car through Alamo at FAY airport, to land and be told they don't have any cars for me. If I wanted another car I had to pay $100 more than I already booked for. For such a small airport, this is quite the little scam they have thought up. The people are unwilling to help. Never again.

Les Parks: Wonderful staff and very easy to return the car. Due to Unforeseen circumstances we had to return our car back to a different Location. Triney, was wonderful and ensured that our turn-in would be smooth. She is fantastic. The manager, Duncan Lewis was standing near there and didn't even question her. They have a good team there. Any Issues are with the airport and the construction (which happens). Overall, I have been extremely pleased with Alamo.

Jarod Steen: Super friendly! Clerk was very helpful!!!

Kimberly Johnson: They stated that the car was clean, yet upon entering the the vehicle, it was noted that it was not clean , the large surface was wipe down , but the area with the control buttons was dirty, yet along there is no gas in this area, so how are we supposed to return the car full???? And I forgot to say the car had a strong smell of Cigarrette smoke

kenya mcmillan: Great service!!!

Raydeen Edwards Jr.: Only saved vehicles for the military and not retirees

liltomd: By far the worst experience I have had renting a vehicle. To begin, the car wasn’t cleaned at all. I should’ve never left the airport but was in a rush. The inside smelled like dead fish and my family wouldn’t get inside the vehicle for family trip. So when I called and explained, they said no problem, we will call you within 30 minutes and you can exchange the vehicle at the airport. Awesome, trip still on schedule. Two hours later, I call back and still no vehicle to swap. They expedited my call to a specialist who then transferred me to roadside assistance??? After explaining the situation a third time, he asked me to drive to Wilmington, NC to swap the vehicle. That is two hours away from where I was currently located. Four hour turn and burn all together. After I explained that wasn’t possible. I was already delayed in leaving for a non-refundable family trip at Snowshoe Resort. The roadside assistance rep then said he would have a vehicle from Wilmington delivered to me and they would swap it out at my location. 1 hour later a tow truck pulls up, with no swap out vehicle. After speaking with the tow trick driver, I decided to send him on his way bc I didn’t want to be left without a vehicle. It was now 2130 at night and getting late. I had to have a 4x4 vehicle to get to the resort. So I called again and spoke with another rep who explained there was no vehicle coming from Wilmington and no vehicle swap planned. Really? After learning I couldn't get another vehicle that night, I cleaned the inside of the vehicle for 2 hours. At least made it bearable inside so my family could ride to the resort. Upon turn-in I called and spoke with a rep explaining this is not the service I paid for. He said they would either give me a full credit for the week or for a future rental. I told him this rental would be nice. Long story short, they didn’t compensate me for anything and hit my card for over the amount. Never again. Lessons learned.

Kevin C: Terrible customer service. Terrible online service. Not recommended for anyone

Donna P: Didn't have car I rented so graciously upgraded to a bigger car

G Banks: The gentleman on shift when I arrived was rude and did not understand he could not be heard behind the counter with a mask on, in an airport. When told of the miscommunication he did nothing to rectify the situation or to speak louder. In fact, in the midst of him helping me and what I assume was based on an observation of my frustration, a coworker suggested to take over and for him to clock off.Which I agree was the best.As for the car, there was no inspection to ensure that the vehicle was checked for dings scratches or marks. The lady who helped me after the gentleman clocked off, who was very professional and receptive, told me to ensure there was no smoking in the vehicle. Upon entering the vehicle, you could smell the stench of cigarettes and there was even tobacco guts located in the center console. The vehicle was not washed at all and still had dirt from the previous renter in the back seats. Overall horrible experience. Will not be renting from them again.

jacob alghazali: Their website and their office information does not match. I reserved a vehicle a day ahead of arriving in Fayetteville and when I got there I was told that they only had one vehicle and it was almost 3 times the price of the original reservation. And to add insult to injury, they charged me $50 for nothing. If you want a car from here you have to come and rent it in person DO NOT RELY ON RESERVATION!

T Ennis: Pick up and drop off of the car was quick and easy. Car was new with only 5000 miles and was clean.

R C: Cheap and you get a car.

Sherrie Kirk: All of my previous experiences with Alamo have been good until recently. The last time I booked with Alamo I had the worst experience with the rental car rep. He was rude and made smart comments. He had zero customer service skills in regards to me or the other customers he “assisted”. He clearly did not like his job and made sure we were all aware of it by his attitude. This was at the Fayetteville airport in N.C a few weeks ago. The guy didn’t even have on a mask. My next rental out of that airport will not be with Alamo.

Raykard Tedtaotao: Price was great but it was dirty inside. Who drove it last didn’t bother to clean after themselves. My family had to wiped the entire inside and rear wiper was not working. It was broken. I cleaned and vacuum it better before I return the van. Much cleaner than I received it.

Thea Thomas: Great customer service and clean vehicles

Taylor Edwards: I will never rent a car from alamo or an enterprise owned company again. I was rear ended while in their vehicle in November. The person who rear ended me had insurance and that insurance accepted liability and agreed to pay. Alamo is refusing to send them the documents they requested so that they can pay the bill. Instead alamo request that insurance company send a denial of payment and alamo is harrassing me and trying to get me to pay for it, an accident i did not cause. All they have to do is send over an itemized estimate of damage and statefarm would pay them. Oh and the company they supposedly used to fix the car doesnt even have a phone number listed on theur invoice or website.... that alone screams shady!

kramotakra: EDIT 2/12/2020Have to give credit where credit is due.Mistakes can happen thus judge not based on mistake but based on what is done afterwards.I explained the situation to the customer service email and they gave refund and satisfactory service recovery. If your complaint is legitimate and you have all the paperwork to show where Alamo is wide off the mark, Alamo will make it right and retain your business. I will use Alamo again. Thank you Alamo customer service for your patience, and for following through the case until the satisfactory end.Fayetteville airport Alamo gave me a car with expired tag. The officer at Bragg pointed it out to me. When I finally exchanged the car at Atlanta airport, I was given a car without full gas tank. I made the check-out staff document it on the paperwork. When I returned it to Fayetteville alamo, the staff nonchalantly told me I should have just kept driving the car with EXPIRED TAG. Staff would not give me refund for the days I couldn't drive the car because it was ILLEGAL to drive and I did not want to get a ticket. Not only no refund given, I saw on bank statement my card got charged one day (JAN 14) after I returned it. No reason given. If it's for gas, the receipt from Atlanta showed it WAS NOT full and I brought it to the staff attention. I am furious as It's been poor customer service from Alamo through and through. Please inspect your car thoroughly not just for damages but the tag too.

Edwin Fonseca: Excellent customer service. Second time renting from this company. Had a last-minute Thanksgiving road trip to visit family of North and was very well taken care of by the young lady at the counter. Thank you!