Best Custom Furniture Stores Raleigh Near Me

Tricia B: We’ve had a very good experience with Furnish. The designer that helped us really streamlined the decision process - which I am not good at! When our furniture was delivered, it was the wrong stain. Furnish worked with the manufacturer to ensure the problem was corrected. It was a long process, but the folks at Furnish made it right. I love my new furniture.

Andrew: Gorgeous furniture best of all the Glenwood furniture stores

Carolyn Scott: We purchased a couch from Furnish and had some issues with the couch cushions when they arrived. Michelle, the owner, went above and beyond helping us and getting the cushions fixed from the manufacturer. We could not be happier! She had wonderful customer service and constantly updated us along the way and made sure things got sorted. We're thrilled with our couch now!!

Barbara Ilie: It was a great experience working with Jill. She was warm and patient as I explored many different fabrics options for a chair. I'm confident we settled on the right one. She also picked out a rug that I think is going to be fabulous.

Karol Brown-Shoffner: Beautiful custom furniture.

Hannah Lipstone: Megan at Furnish helped us pick out pieces based one piece we were particularly inspired by walking around, helped us select fabrics and design our room layout in a fun and friendly environment, all while keeping our budget in mind. The sale was no-pressure and despite expected long delays with the manufacturing and delivery, she called regularly to provide updates and kept us informed. We love our pieces and get compliments on the room all the time! If you’re looking for a more personalized, shop-local experience, look no further. It’s a must see!

Terhi Mengel: It was so great to work with Meghan at Furnish.I ordered two beautiful rugs and they handed everything from beginning to end so well. I would definitely shop there in the future and will recommend Furnish to my friends.

Barbara Hummel: Received first class service , friendly, efficient , patient and very professional.

Tori Barker: This place is absolutely amazing! The customer service is wonderful, everyone is so helpful and kind while also giving you space to explore on your own. I love the interior and exterior design of the store. The layout and options are very inspiring. They are on the higher end in price but that is because of the pieces and services they provide. If you have the budget, it is definitely worth it.

David Daughton: They had some great furniture. S t aff was friendly and not overbearing. Note they are still requiring masks....not a big deal to us...we had them. We found what we wanted....but the price was really high even on sale...so we are still looking.

LOWELL FERRELL: Pricey

Sara V.: This is the best furniture store on Glenwood! We worked with Dory, and she made buying and customizing our new sofa and loveseat such a pleasant, pain-free experience! Prior to stepping into Furnish, we'd had multiple unsuccessful attempts at finding the right living room furniture. So glad we worked with Dory - her attention to detail and expertise made all the difference! Really, thank you!

Sharon Perry: This review is of Megan Garret. She was very helpful to us when we were shopping for new living room furniture. She has a very good design sense and choose a beautiful color palette for us. She was helpful and attentive to our needs. Unfortunately, we found something we liked better at a store which also gave 30% discount to veterans. Our decision not to purchase from Furnish had nothing to do with the service we received from Megan. You are very fortunate to have her as an employee. Sharon and David Perry

Kirsten Dillon: We had such a great experience buying our sectional! Megan was so helpful and friendly. And we looove our new furniture!

Martin Sanderson: Georgus showroom. Great ideas love there selection of small tables. Go enjoy

Amanda Lee: Our new sofa got delivered today and it’s even more beautiful than I remember! I’m so thankful to have stumbled across Furnish when we were looking for a new sofa. Jill was our designer and she was so helpful with our custom order. She was very communicative during the wait between order and delivery. The delivery team was on time, efficient and very friendly. I would highly recommend Furnish for high quality and made in the USA furniture.

Emily Baird: While searching online for furniture stores, my husband and I came upon Furnish. It must have been fate. We were excited to browse potential pieces as well as get some advice from one of the company's interior designers. The end result was so much more than we ever expected.We were introduced to Dory, and she helped us turn our house into a home that we will love for years to come. Dory was able to take elements that my husband and I both enjoy, use floorplans that we provided, and make the room feel like us with different furniture and design elements. We're grateful for the entire experience and will definitely be back for any future home furnishing needs.

Nina Hoffmann: Furnish is an expectational store!! Not only for the beautiful pieces they carry but the customer service you receive. I worked closely with Dory (Internal Designer) to help pick out a beautiful sectional. She consistently gave us updates on the status of our sectional (which was delayed due to the pandemic). The owner Michelle personally reached out to rely her sincerest apologies, in which i truly appreciated as a customer.I HIGHLY recommend Furnish for all your needs! Thank you again Furnish and look forward to working with you in the near near future!

Shelby Petruzel: What a fun store! Such a wide variety of high quality pieces that are so customizable! The on site interior designers were wonderful. We got lucky with Alyssa, who was a huge help with fabric choices. She showed me options I would have never put together on my own, and everything turned out way better than I imagined. The delivery time was delayed, as it seems all custom furniture was in early-mid 2021, but it was well worth the wait. Alyssa was great at keeping us informed of the delays and working to make sure we were happy. The sofa and chairs we purchased are hands down the best pieces of furniture we have. I never want to leave my living room! Go visit Furnish!

Ashley Fish: Seriously the best! It all started with Pinterest. I contacted Furnish to make my Pinterest dreams come true. We have been working with Dory and she has gone above and beyond to help me create something even better than my Pinterest board. Dory helped us furnish our entire house and made what I thought would be an overwhelming process so easy and fun. We were able to get great quality and beautiful pieces that we absolutely love. I would recommend anyone looking for furniture that likes amazing quality, superb communication, fair prices, design expertise, and just overall great people, to check out Furnish! You won’t be disappointed.

Jessica Alexander: I had great help choosing fabrics here with their design consultant Stephanie

Regina Aluise: The brothers’ passion for creating beautiful furniture makes their work top notch! Highly recommend you check them out!

Sara F: Impeccable work and customer service!! reasonable prices on anything that needs to be reupholstered. They explain what needs to be done and gives you a very fair price.Not only are they professional, but they are extremely detail oriented, punctual and hardworking.I use them all the time for their excellence in building and reupholstering furniture .They are top notch!!!I highly recommend this place for their honesty, courtesy, care about customers and quality of the service they provide.

jonathan duehring: Positive:Professionalism,Quality,ValueI had boat cushions recovered and from the start to finish I found everyone to be courteous and professional. They went out of their way to answer questions and take care of my concerns. The quality of the work was above my expectations.

Cornelius Blount: Positive:Professionalism,Quality,Responsiveness,ValueI must say that I am amazed with the work I got done. Pick my car armrest up today that had a slit in my leather. Work was amazing and the communication was kept through the process. Definitely will do more business and I highly recommend their service to anyone in Raleigh. Thanks again!

Janna McMahan: Positive:Professionalism,Quality,Responsiveness,ValueHad a Wakefield chair recovered, which is trickier than most. ABZ did an excellent job. I'm very pleased.

Jeff Alman: They did exactly what I needed in a timely manner.

Salem Taxi: Excellent work. Great customer service

Daniel Basler: Positive:Professionalism,Quality,Responsiveness,Value

Troy Adams: TOP NOTCH FURNITURE REUPHOLSTERY BIZ

Larry Keryc: Had a button on a chair repaired. Edgar was great to deal with. Work was excellent in the timeframe promised.

tom bradway: Had a sectional sofa done in blue jean material .looks amazing they even converted it over to removeable cushions. Fast service picked up and delivered . Finished in a few weeks!! They were between 1/3 to 1/2 of my other quotes. Edgar is the nicest guy to work with .get your quotes you will end up here.

Kyle Burns: The team at ABZ Custom Upholstery are top notch. I have worked with them for many years and I continue to see beautiful creations come from this company. Edgar and his team create a top notch product and offer great services. Don't hesitate to give ABZ a chance to wow you.

Jeffrey Gerdes: They do a great job. Very detailed and fast. I was looking for a good upholstery company in Raleigh to do some bar stools. The owner and staff are very responsive and I am very happy with the new furniture upgrade. They also did some work for my business a few years and I was very happy with the job.

Joan Hutson: Edgar and his crew recovered a loveseat for us two years ago. Great workmanship! They are now reupholstering a sofa for us. Looking forward to their work once again!

Sakina Smith: I'm so impressed by what they did for my office chair. I was elated by the results. I highly recommend and will definitely use them again.

Dustin Prescott: Beautiful work. Great people to work with. Had them redo some boat seats for me. They matched the stitching design perfectly. They will make sure you leave satisfied. I will be back.

Maria Ismay: I just had a couch and love seat re-upholstered by ABZ and I LOVE THEM! Before they were in terrible condition - bad cushions and outdated in look. Edgar took them and now they are sleek done in a charcoal grey color - amazing. They also were the best price (I got 3 different quotes) and the best in service!!! I should mention that I had previously used ABZ to redo my outside patio cushions - same experience and outcome!!! Highly recommend ABZ Custom Upholstery for all your upholstery needs.

Dina Holland: ABZ Upholstery is the ONLY upholsterer I use. They have done 3 different sets of chairs for me and even built me an amazing tufted velvet ottoman with over 300 tufts on it. They can do it all and are always fast, honest and well priced.

John Nelson: Edgar did a fabulous job on my 4 kitchen chairs. They look better then when I bought them new. I'm very pleased and he is truly an artist. Keep up the good work! Talent like his is hard to find. I find myself looking around the house for other pieces to recover.

Alexis Slutsky: They did such an amazing job with the reupholstering of our medical office table. We previously had fabric that was poor quality and stained easily. ABZ found a fabric and matched the color perfectly so now we have a medical table that will last for years! We were so pleased and thankful for their hard work. We would strongly recommend them to anyone looking to get something reupholstered!

nancy manner: Ethan Allen has not lost its touch over the years. The quality and workmanship of the furniture remains stellar with many options in styles of furniture pieces & wonderful fabrics, many of which are updated to be performance fabrics. I have several pieces of their furniture that are over 20 years old and are in excellent condition with fabrics that are still wearing well. The staff is 'the best of the best". They are always pleasant, helpful and easy to work with and truly experienced professionals who excel at their jobs and customer service.

Brenda Booth: Great selection of quality furniture. Salesperson was very knowledgeable and helpful. Item arrived earlier than expected. Exceeded expectations!

M R: Jennifer Alexander has been a dream to work with. She put together a gorgeous refresh for our home and we are completely blown away with how everything turned out. She made suggestions based on our style and kept it fun & family friendly. I enjoyed working with Jennifer and will definitely request to work with her on future projects in our home.

Jan Lucas: We recently needed a repair for a four year old chair. They arranged for pick up, repair, and redelivered the chair all within a 10 day period. Amazing warranty!

Debra Tatters: Great selection of furniture an furnishings.

Debbie Vick: My husband and I just finished working with Jennifer Alexander at the Raleigh North Hills store to complete a total renovation of our living room. She was very professional, knowledgeable of the product line, patient, and most of all easy and fun with whom to work. We love the quality and beauty of our new furniture and would recommend Jennifer to anyone who is looking for a designer to help furnish their home.

Joe Fernandez: Jennifer was amazing!!! So happy with our new room!!

Shay Phillips: Simply OUTSTANDING! The designers and the staff are truly exceptional at this location!!

Virginia Darcey: We worked with Kati Wilson and she was wonderful! She not only provided us with excellent customer service but also created an amazing presentation of ideas for our decor and furniture. Kati certainly has a very bright future in interior design.

Jennifer Curlee: I was able to work with the fantastic Kati Wilson at Ethan Allen of North Hills!! We just purchased a new home and needed furnishings for our main living area and my husbands office/man room. She drove over an hour to visit our new home to measure and see the space. I have a difficult time decorating; I know what I like yet have hard time coordinating it together with other pieces. When I came back to the show room, she had the everything laid out on a table to discuss each piece in each room with alternatives. She was very well prepared for each of our meetings. I felt that Kati really understood my style and made this process so easy for me!!!

Maggie Mraz: Our experience purchasing a sofa and upholstered chair from Ethan Allen was effortless and satisfying. We couldn’t be happier. From fabric selection to delivery day was smooth and pleasant. Should I have need to purchase more furniture I will not hesitate to return to EA.

B Johnson: Great furniture, sales, customer service and delivery process! Enjoying my purchase.

Michelle M: Impressed with both he exceptional quality of their pieces, and my amazing designer! Jennifer is an absolute delight to work with - not only did she create a beautiful design for my room makeover, she also took the time to first understand what I wanted and to make herself available for continued help with every aspect of the project along the way.

Jill Brasacchio: I share with you that we appreciated having Kati be our professional design consultant who worked with us by initially visiting our home to discuss design options and then make the decision on a major change to our living room decor. Kati was a consummate professional and has a quality of authenticity, direct, direct and has an instinct for interpreting your style while at the same time helping us to stretch our comfort zone. She was also highly responsive. We are looking forward to continuing to work with her as we make future decisions and just loved the white glove treatment we received at Ethan Allen. With Regards, Jill & Tom Brasacchio Wake Forest NC

Brenda Klauss: Katie Wilson was wonderful! She was such a huge help and had great suggestions. I will definitely return to this store to work with her for my next furniture purchase!

Lauren Reeves: our experience at North Hills Ethan Allen just could not have been better. We worked with Jennifer Alexander and she used our house plans to lay our out rooms and help with our sofa selections. We purchased three and her size and shape recommendations were perfect. She listened to our ideas, talked to us about our children’s ages and animals and helped us choose the best Crypton fabric for the sofas. Easy and enjoyable experience. Our sofas are top quality and beautifully made. We hope to work with Jennifer and the team at Ethan Allen again.

Karen Carter-Parks: Ethan Allen always delivers literally and figuratively! I love my Andover poster bed! Even through the pandemic the quality of their products remain the same. I am a repeat customer and will continue to be for my design needs and purchases.

T Clayton: One word. FANTASTIC. My furniture shopping experience at Ethan Allen was nothing short of fantastic. Kati was a true professional. She walked me through the experience of purchasing my dream couch. She was consistently responsive to my questions and has fantastic taste. I plan on continuing to work with her to furnish my house and would let her be my interior designer if I could. The Best. tc

Tori Creech: We recently purchased a new home then went with Ethan Allen to help us furnish the living room. We worked with Kati Wilson who was absolutely fantastic. I loved her enthusiasm and excitement for our project. She answered all of our many questions and helped direct us when we really didn’t know what we wanted. I am so excited about the final product and cannot wait to settle into my new living room. We couldn’t of done it without Kati and are so appreciative!

Nick Peterson: Our experience at Ethan Allen was fantastic. We had the pleasure of working with a gentleman named Greg Clark. He was fun and easy to work with, and quickly picked up on the style we were going for, offering his design expertise to help us get our desired look, at the right price. I guarantee when we go back for anything else, we'll be asking to work with Greg.The furniture is top notch with a very solid build. Our couches came pretty quickly, which as you may know has been a problem in these strange times. The chairs are lovely, and the hand carving on them is beautiful. Couldn't be happier.Thanks everyone at Ethan Allen for a great experience all around.

Allison Crumpler: We have purchased every couch, chair, and ottoman from Dexter for over 15 years. It's the highest quality you will find and their level of customer service is unmatched in the Triangle. Cannot recommend Dexter enough.

carolyn mason: This is the best place to get a couch, and/or window treatments made. You get exactly what you want and the quality and turn around is first class. Wendy has been helping me for years! Friendly and very knowledgeable. Prices can’t be beat.

Ghanim E: I had the best furniture shopping experience for my new home! Wendy was extremely patient and helpful. Worth every penny compared to the quality and finishing of lower priced furniture.

Cindy Walter: Excellent customer service and assistance with dining room chair upholstery. Thank you!

Todd Mozingo: I first visited years ago and had a positive experience with Wendy. I returned this year and had Lynn’s assistance with designing a sofa and pillows. Both Lynn and Wendy were helpful, patient and showed integrity. The products are excellent and are made in NC. Large selection of fabrics.

JOYCE LONG: We had our sofa made 20 yrs ago, when we moved to beach! It’s still looks brand new. It’s SO comfortable, & we love it! 👍❤️

Blain Lefort: Many years of good experiences with customer service (Wendy is fantastic) and great quality stylish furniture with a huge selection of fabrics to make each piece your own. This is our go to place for furniture.

Vann Crawford: Good place to review all items manufactured. Lori was patient and understanding and has many insights with great guidance . Suggest you check them out!

Crisy Saele Interior Designer: Excellent customer service from the owner and his employees. All of my questions were answered in a professional manner and the quality of their product is top notch in the furniture industry. I highly recommend you stop in if you are shopping for quality furniture.

Adolf Muzwagwa: Very good quality furniture and excellent customer service. I will recommend to all.

Chris Turner: My girlfriend, her family and I browsed briefly in this store looking for a couch for my girlfriend's apartment. One of the sales representatives came over to help us and after expressing to her we were looking for something a little more modestly priced (the prices were lofty, as is most furniture) the sales lady directed us to some other discount furniture places and said we could come back when my girlfriend had a "first rate job". I found this comment extremely condescending, and classless. This establishment will never receive any of my business. Such treatment to potential customers is tactless and unprofessional.

Kelly Grant: Buyer Beware: these people really take ALL SALES FINAL to the extreme, even if they deliver to you something that is the antithesis of what you agreed you were buying.I ordered a $1400 sofa and was adamant with the sales person that I wanted a plush, soft seat. We looked at lots of frames on their sales floor until I finally found one! Just the right size, could be customized the way I like it, and then set out to look at fabrics.I have a few years experience in the home furnishings industry and special ordering is no mystery to me. Of course it's not going to set exactly like the floor model. Any reasonable person knows that, or should. But when I asked the salesperson if she though the jaquard fabric we had found together would affect the the feel of the cushions, she was adamant: NO, it would not.Well, it did. They delivered to me a sofa that sits more firmly than any sofa I have ever sat on, and I have seen a lot. I called the store immediately and the salesperson told me that I was just "in shock" from having bought a new sofa. That's absurd, and it's condescending.I agreed to go in the next day, and I met the owner. HE said that yes, the fabric would affect the seat. But his solution was the same as the one offered the day before by the salesperson: they would WALK on the cushions to break them in. That is preposterous for a sofa in this price range. And I myself had never once heard of that as a remedy. I'd also never seen a special order come out so drastically different from the floor model. I did not get what I ordered.I called. I emailed. I was very polite in every call or email, and yet the owner refused to communicate--I could heat crickets chirping.I even offered to take a loss on this piece of furniture and take a store credit--not a refund, but a credit; and I had originally intended to buy a chair and ottoman from them as well.They won in small claims court, because the judge cut me off and would not allow me to finish discussing the substantial paper trail I had which included the unanswered email and letters, along with my phone log. The judge said that "thousands" of people have probably sat on that floor model. I'm sorry, but that is faulty reasoning as well. If the sofa is that worn, then it is not a fair representation of what I would receive when my order was complete. This piece is either defective or or was misrepresented by a floor model that was nothing like the finished piece.In the interest of diplomacy and creating a very happy customer--who would likely write very positive reviews and buy more furniture from them, I would think this owner would have offered to work with me, rather than ignoring me--or offering to walk on the cushions (or "manipulate").They seem greedy to me; once they've got your money, they do not care. That man could have created a customer for life in me, but a lousy $700 profit got the better of him and was even worth spending a few hours in small claims for him.BUYER BEWARE--don't trust Dexter Furniture. If they mess up your order, you will be stuck with it--unless you get a judge who will allow you to speak and be heard in court. But who wants to go to court anyway? Beware. This store owner is not a decent merchant who cares about customers--not even if you spend $1400 with them.Try Norwalk Furniture nearby on Glenwood for quality, custom made upholstery. Their customer service is excellent and they appear to care about creating great furniture and happy, satisfied customer. Dexters does not care.

Wendi Knapke: You should add the store hours to this page and your website

Debbie Harkin: I’m only wishing now I had paid attention to the low rating. We moved into our new house earlier this year and bought a complete bedroom set from this store. We were excitedly awaiting the delivery today after waiting 6 weeks. The set was missing one bedside table, and the bedside table that was delivered is missing two legs! I called the store and my sales person was not there. The lady I spoke to was trying to be helpful but still can’t tell me when we’ll get the missing pieces. Not good customer service and the last time I’ll do business with this store.4/22 Update: I had to waste another Saturday waiting for the missing bedside table and legs. They delivered the table but did not have the legs that were missing from my previous delivery. This store is a joke. If you want service like this, just buy your furniture at IKEA.

Ben Clark: My furniture is fine. It’s not great but it’s fine. When I first arrived at Bassett, Suzanne was very friendly and accommodating. She sold me 2 leather recliners and a custom sofa. It took about 4 months for the furniture to arrive. The leather recliners are great, although i’m fairly certain i could have bought better chairs at a lower price elsewhere. The custom sofa is pilling a good bit after less than a year even though we got the sunbrella fabric. They expressly don’t cover this under warranty. The cushions are beginning to give out even though we got the high density upgrade. The worst part is probably the compartmentalization of everything in this company. You cannot buy new cushion casings from the store, that has to be done through customer service. You cannot contact that same customer service about a service request, that has to be a different customer service. This leads to a feeling where everyone is passing the buck on helping you. I expected to love this furniture. I’ve found that it’s just fine. And i hate the way the company handles business at this point and would never willingly buy anything from them again. I do think buying nice furniture is worth the cost, but i wouldn’t do it here again. If I could do it over again I would have gone to Haverty’s up the road.

Sue Jennings: Great Sales and customer service. Nahu at the Glenwood store was very knowledgeable and had good design ideas. Manager (Rene?) was also understanding and very helpful Highly recommend this store

Maram Khateeb: The worest shop ever , super late and unhappy deal with them especially the stuff is unprofessional and super late for delivery maybe take 4 months to receive the furniture, bad service

Claire Anderson: Incompetent if you are ordering over the phone. Repeated the wood finish color multiple times and it was still wrong. Took over two months to get here even though it was pulled from the floor. Any time I tried to get an update the sales woman was rude.

Pax Morse: Once I told the lady what I wanted to spend she turned on her heels and said I can’t help you which was quite rude in my opinion.

Amanda Astoske: Great experience working with Tamara. Great quality furniture with endless options for customization. Excited about the purchase of my new sectional.

Fred Baritell: Patricia was very helpful and easy to work with.

Allison Lukanich: Great, quality furniture, TERRIBLE customer service. We first got Basset furniture back in 2016. Designed a headboard and got bedroom furniture. The sales associate we worked with was great, until we were billed much higher than the agreed upon price and it took MONTHS of calls back and forth to get it resolved. They also delivered one wrong piece and it took a few weeks to get the right one in.In the market for a new couch, we went back to Bassett against our judgment to do some shopping. We booked an appointment online and when we showed up, our sales associate was no where to be found. The one we were assigned made some rude assumptions about our budget without asking. Nonetheless we worked with her to design a great living room set. We talked over pricing and were satisfied with everything, and planned to place the order the next day. She emailed the invoice and sure enough, it was $600-700 higher than what she told us in store. So glad we didn't order in store, because we almost got duped again. No more Bassett furniture for us!

Ryan Bailey: Furniture is quality and you pay for it. Staff was nice and not pushy like some of the other chain furniture stores. Don't forget to account for delivery fees, could be another $200.

Jela Ok: Ok

dflask: Bought a sofa and saved some money during a holiday sale which was nice. Had some minor issues. The sofa was delayed by an additional week, but was never communicated until I called to check the status. They did issue a small discount for the inconvenience after fighting. Also, when I went to attach the two pieces of the sofa together, the brackets where misaligned, which was disappointing. Bassett sent a dude out and put 8 more holes in the bottom of the sofa to mount the brackets in the correct position for attaching the sofa. I'll wait and see how the material and craftsmanship holds up over time, but overall i'm quite satisfied with the sofa and the people we worked with.

Linda Ferguson: Great experience - wonderful and welcoming staff. Bassett will definitely be my go-to for my future needs.

Carlos Ruano: My wife and I went to Basset today to look at sofas. We bought two chairs from Basset about a year ago, and came back to look at the Ellery sofa. We had liked it from our first visit, and were considering getting one in leather. After we were passed on by every sales person in the store, including Thomas who sold us the chairs, we decided to leave. Maybe we'll go back.Four stars because we like the product, but come on people ... don't judge a book by its cover. We had just come from walking our dog at William B. Umstead park, and I guess I didn't look like a typical Basset customer in my rolled blue jeans, Cabella's coat, and cap.

Tavi Sterling: Truly the worst customer service experience I’ve had. I drove from Wilmington to Raleigh to find a rug that would go with all the new Bassett furniture I bought for my new home. I was so excited to have found the perfect rug. I ordered it and told the sales girl, Mollie, that I would drive back to pick it up as I did not want to pay the $300 delivery fee or wait for the truck that only delivers to Wilmington every 6 weeks. By picking it up myself I could get the rug sooner. In just a few weeks the rug was in. Local friends of mine went to pick the rug up for me because I was told I would need muscle and they don’t help load any items delivered and picked up at the store. That Sunday I made an early morning drive to Raleigh to get the rug from my friends home. Something didn’t look right to me so I opened the rug to see the inside and to my surprise it was the wrong color. I then waited for the store to open so I could return it. Mollie was very apologetic and helped to reorder the correct rug. They said it would be a couple of weeks. I agreed to come back up to get the rug. However, it’s now been another month and the rug that was only going to take two weeks keeps being delayed. So I said please just put it on the delivery truck. But now the date has changed to a date I’m not available for medical reasons. I finally spoke with the manager who proceeded to tell me I was just an angry person and they would just refund my money back. I could hardly believe my ears. Here I’ve been patient and doing all the work to follow up on where my purchase is and his response is to tell me I’m angry and talk over me and now no rug that I’ve been waiting for. WOW! Just unbelievable. He did not bother to try to find any solution Gil Croy was rude and disrespectful. Hard to believe this is the person managing this store.

Deanna Hunt: Ask for Michael Perry. Best in the biz. Five stars for quality and service.

Diana Loera: bad quality fabric for very high price, first time cleaning as directed and noticed the fabric was not well tucked in, poor quality, excessive pilling, very disappointed.

Vestige Architectural: My wife purchased an expensive upholstered bed in a beige tone. They require about 1/3 $ down at sale and 2/3 right before delivery. The bed was shipped without any plastic cover and was strapped to the inside wall of the box truck. I looked in the truck and saw other people's sofas upside down on the truck floor. There was a black mark across the headboard from the strap and a large crushed imprint, and it even displaced the decorative rows of nail heads. I wrote "damaged" on the signature line and allowed the guys to leave it here while a new one was ordered. Bassett acknowledged the damage and agreed to replace but they asked us to send more photos even though I saw the photos that the delivery guys took. I called Bassett and asked them to credit the 2/3 cost back to the card while we waited another month and they refused. I had to call the credit card bank and dispute the charge. Later, when the replacement arrived, the guys were out of shoe covers and then they realized that there was no hardware included on the first or second delivery so it could not be assembled. They offered to come back in a few days with the special hardware but I told them to mail it and I would assemble it myself so they are not on my carpet again. The warehouse supervisor did not call us as promised, so we had to call them to make sure it was mailed out.

T Robinson: We were greeted at the door but wanted to view options. Were looking for a sofa and rug. We walked around and saw several employees standing around and literally ignored us. I guess they felt the sectional for 8k was something we couldn't afford. Well sir...we could afford it but would never spend that much for the sub par customer service we received. Went down the road and plan to purchase from the other store.

Anthony Mitchell: Excellent shopping environment, enormous variety, and my salesperson Molli was great.