Best Stores To Buy Custom-made Chests Of Drawers Raleigh Near Me

Jessica Alexander: I had great help choosing fabrics here with their design consultant Stephanie

Tricia B: We’ve had a very good experience with Furnish. The designer that helped us really streamlined the decision process - which I am not good at! When our furniture was delivered, it was the wrong stain. Furnish worked with the manufacturer to ensure the problem was corrected. It was a long process, but the folks at Furnish made it right. I love my new furniture.

Andrew: Gorgeous furniture best of all the Glenwood furniture stores

Carolyn Scott: We purchased a couch from Furnish and had some issues with the couch cushions when they arrived. Michelle, the owner, went above and beyond helping us and getting the cushions fixed from the manufacturer. We could not be happier! She had wonderful customer service and constantly updated us along the way and made sure things got sorted. We're thrilled with our couch now!!

Barbara Ilie: It was a great experience working with Jill. She was warm and patient as I explored many different fabrics options for a chair. I'm confident we settled on the right one. She also picked out a rug that I think is going to be fabulous.

Karol Brown-Shoffner: Beautiful custom furniture.

Hannah Lipstone: Megan at Furnish helped us pick out pieces based one piece we were particularly inspired by walking around, helped us select fabrics and design our room layout in a fun and friendly environment, all while keeping our budget in mind. The sale was no-pressure and despite expected long delays with the manufacturing and delivery, she called regularly to provide updates and kept us informed. We love our pieces and get compliments on the room all the time! If you’re looking for a more personalized, shop-local experience, look no further. It’s a must see!

Terhi Mengel: It was so great to work with Meghan at Furnish.I ordered two beautiful rugs and they handed everything from beginning to end so well. I would definitely shop there in the future and will recommend Furnish to my friends.

Barbara Hummel: Received first class service , friendly, efficient , patient and very professional.

Tori Barker: This place is absolutely amazing! The customer service is wonderful, everyone is so helpful and kind while also giving you space to explore on your own. I love the interior and exterior design of the store. The layout and options are very inspiring. They are on the higher end in price but that is because of the pieces and services they provide. If you have the budget, it is definitely worth it.

David Daughton: They had some great furniture. S t aff was friendly and not overbearing. Note they are still requiring masks....not a big deal to us...we had them. We found what we wanted....but the price was really high even on sale...so we are still looking.

LOWELL FERRELL: Pricey

Sara V.: This is the best furniture store on Glenwood! We worked with Dory, and she made buying and customizing our new sofa and loveseat such a pleasant, pain-free experience! Prior to stepping into Furnish, we'd had multiple unsuccessful attempts at finding the right living room furniture. So glad we worked with Dory - her attention to detail and expertise made all the difference! Really, thank you!

Sharon Perry: This review is of Megan Garret. She was very helpful to us when we were shopping for new living room furniture. She has a very good design sense and choose a beautiful color palette for us. She was helpful and attentive to our needs. Unfortunately, we found something we liked better at a store which also gave 30% discount to veterans. Our decision not to purchase from Furnish had nothing to do with the service we received from Megan. You are very fortunate to have her as an employee. Sharon and David Perry

Kirsten Dillon: We had such a great experience buying our sectional! Megan was so helpful and friendly. And we looove our new furniture!

Martin Sanderson: Georgus showroom. Great ideas love there selection of small tables. Go enjoy

Amanda Lee: Our new sofa got delivered today and it’s even more beautiful than I remember! I’m so thankful to have stumbled across Furnish when we were looking for a new sofa. Jill was our designer and she was so helpful with our custom order. She was very communicative during the wait between order and delivery. The delivery team was on time, efficient and very friendly. I would highly recommend Furnish for high quality and made in the USA furniture.

Emily Baird: While searching online for furniture stores, my husband and I came upon Furnish. It must have been fate. We were excited to browse potential pieces as well as get some advice from one of the company's interior designers. The end result was so much more than we ever expected.We were introduced to Dory, and she helped us turn our house into a home that we will love for years to come. Dory was able to take elements that my husband and I both enjoy, use floorplans that we provided, and make the room feel like us with different furniture and design elements. We're grateful for the entire experience and will definitely be back for any future home furnishing needs.

Nina Hoffmann: Furnish is an expectational store!! Not only for the beautiful pieces they carry but the customer service you receive. I worked closely with Dory (Internal Designer) to help pick out a beautiful sectional. She consistently gave us updates on the status of our sectional (which was delayed due to the pandemic). The owner Michelle personally reached out to rely her sincerest apologies, in which i truly appreciated as a customer.I HIGHLY recommend Furnish for all your needs! Thank you again Furnish and look forward to working with you in the near near future!

Shelby Petruzel: What a fun store! Such a wide variety of high quality pieces that are so customizable! The on site interior designers were wonderful. We got lucky with Alyssa, who was a huge help with fabric choices. She showed me options I would have never put together on my own, and everything turned out way better than I imagined. The delivery time was delayed, as it seems all custom furniture was in early-mid 2021, but it was well worth the wait. Alyssa was great at keeping us informed of the delays and working to make sure we were happy. The sofa and chairs we purchased are hands down the best pieces of furniture we have. I never want to leave my living room! Go visit Furnish!

Ashley Fish: Seriously the best! It all started with Pinterest. I contacted Furnish to make my Pinterest dreams come true. We have been working with Dory and she has gone above and beyond to help me create something even better than my Pinterest board. Dory helped us furnish our entire house and made what I thought would be an overwhelming process so easy and fun. We were able to get great quality and beautiful pieces that we absolutely love. I would recommend anyone looking for furniture that likes amazing quality, superb communication, fair prices, design expertise, and just overall great people, to check out Furnish! You won’t be disappointed.

Debbie Harkin: I’m only wishing now I had paid attention to the low rating. We moved into our new house earlier this year and bought a complete bedroom set from this store. We were excitedly awaiting the delivery today after waiting 6 weeks. The set was missing one bedside table, and the bedside table that was delivered is missing two legs! I called the store and my sales person was not there. The lady I spoke to was trying to be helpful but still can’t tell me when we’ll get the missing pieces. Not good customer service and the last time I’ll do business with this store.4/22 Update: I had to waste another Saturday waiting for the missing bedside table and legs. They delivered the table but did not have the legs that were missing from my previous delivery. This store is a joke. If you want service like this, just buy your furniture at IKEA.

Ben Clark: My furniture is fine. It’s not great but it’s fine. When I first arrived at Bassett, Suzanne was very friendly and accommodating. She sold me 2 leather recliners and a custom sofa. It took about 4 months for the furniture to arrive. The leather recliners are great, although i’m fairly certain i could have bought better chairs at a lower price elsewhere. The custom sofa is pilling a good bit after less than a year even though we got the sunbrella fabric. They expressly don’t cover this under warranty. The cushions are beginning to give out even though we got the high density upgrade. The worst part is probably the compartmentalization of everything in this company. You cannot buy new cushion casings from the store, that has to be done through customer service. You cannot contact that same customer service about a service request, that has to be a different customer service. This leads to a feeling where everyone is passing the buck on helping you. I expected to love this furniture. I’ve found that it’s just fine. And i hate the way the company handles business at this point and would never willingly buy anything from them again. I do think buying nice furniture is worth the cost, but i wouldn’t do it here again. If I could do it over again I would have gone to Haverty’s up the road.

Sue Jennings: Great Sales and customer service. Nahu at the Glenwood store was very knowledgeable and had good design ideas. Manager (Rene?) was also understanding and very helpful Highly recommend this store

Maram Khateeb: The worest shop ever , super late and unhappy deal with them especially the stuff is unprofessional and super late for delivery maybe take 4 months to receive the furniture, bad service

Claire Anderson: Incompetent if you are ordering over the phone. Repeated the wood finish color multiple times and it was still wrong. Took over two months to get here even though it was pulled from the floor. Any time I tried to get an update the sales woman was rude.

Pax Morse: Once I told the lady what I wanted to spend she turned on her heels and said I can’t help you which was quite rude in my opinion.

Amanda Astoske: Great experience working with Tamara. Great quality furniture with endless options for customization. Excited about the purchase of my new sectional.

Fred Baritell: Patricia was very helpful and easy to work with.

Allison Lukanich: Great, quality furniture, TERRIBLE customer service. We first got Basset furniture back in 2016. Designed a headboard and got bedroom furniture. The sales associate we worked with was great, until we were billed much higher than the agreed upon price and it took MONTHS of calls back and forth to get it resolved. They also delivered one wrong piece and it took a few weeks to get the right one in.In the market for a new couch, we went back to Bassett against our judgment to do some shopping. We booked an appointment online and when we showed up, our sales associate was no where to be found. The one we were assigned made some rude assumptions about our budget without asking. Nonetheless we worked with her to design a great living room set. We talked over pricing and were satisfied with everything, and planned to place the order the next day. She emailed the invoice and sure enough, it was $600-700 higher than what she told us in store. So glad we didn't order in store, because we almost got duped again. No more Bassett furniture for us!

Ryan Bailey: Furniture is quality and you pay for it. Staff was nice and not pushy like some of the other chain furniture stores. Don't forget to account for delivery fees, could be another $200.

Jela Ok: Ok

dflask: Bought a sofa and saved some money during a holiday sale which was nice. Had some minor issues. The sofa was delayed by an additional week, but was never communicated until I called to check the status. They did issue a small discount for the inconvenience after fighting. Also, when I went to attach the two pieces of the sofa together, the brackets where misaligned, which was disappointing. Bassett sent a dude out and put 8 more holes in the bottom of the sofa to mount the brackets in the correct position for attaching the sofa. I'll wait and see how the material and craftsmanship holds up over time, but overall i'm quite satisfied with the sofa and the people we worked with.

Linda Ferguson: Great experience - wonderful and welcoming staff. Bassett will definitely be my go-to for my future needs.

Carlos Ruano: My wife and I went to Basset today to look at sofas. We bought two chairs from Basset about a year ago, and came back to look at the Ellery sofa. We had liked it from our first visit, and were considering getting one in leather. After we were passed on by every sales person in the store, including Thomas who sold us the chairs, we decided to leave. Maybe we'll go back.Four stars because we like the product, but come on people ... don't judge a book by its cover. We had just come from walking our dog at William B. Umstead park, and I guess I didn't look like a typical Basset customer in my rolled blue jeans, Cabella's coat, and cap.

Tavi Sterling: Truly the worst customer service experience I’ve had. I drove from Wilmington to Raleigh to find a rug that would go with all the new Bassett furniture I bought for my new home. I was so excited to have found the perfect rug. I ordered it and told the sales girl, Mollie, that I would drive back to pick it up as I did not want to pay the $300 delivery fee or wait for the truck that only delivers to Wilmington every 6 weeks. By picking it up myself I could get the rug sooner. In just a few weeks the rug was in. Local friends of mine went to pick the rug up for me because I was told I would need muscle and they don’t help load any items delivered and picked up at the store. That Sunday I made an early morning drive to Raleigh to get the rug from my friends home. Something didn’t look right to me so I opened the rug to see the inside and to my surprise it was the wrong color. I then waited for the store to open so I could return it. Mollie was very apologetic and helped to reorder the correct rug. They said it would be a couple of weeks. I agreed to come back up to get the rug. However, it’s now been another month and the rug that was only going to take two weeks keeps being delayed. So I said please just put it on the delivery truck. But now the date has changed to a date I’m not available for medical reasons. I finally spoke with the manager who proceeded to tell me I was just an angry person and they would just refund my money back. I could hardly believe my ears. Here I’ve been patient and doing all the work to follow up on where my purchase is and his response is to tell me I’m angry and talk over me and now no rug that I’ve been waiting for. WOW! Just unbelievable. He did not bother to try to find any solution Gil Croy was rude and disrespectful. Hard to believe this is the person managing this store.

Deanna Hunt: Ask for Michael Perry. Best in the biz. Five stars for quality and service.

Diana Loera: bad quality fabric for very high price, first time cleaning as directed and noticed the fabric was not well tucked in, poor quality, excessive pilling, very disappointed.

Vestige Architectural: My wife purchased an expensive upholstered bed in a beige tone. They require about 1/3 $ down at sale and 2/3 right before delivery. The bed was shipped without any plastic cover and was strapped to the inside wall of the box truck. I looked in the truck and saw other people's sofas upside down on the truck floor. There was a black mark across the headboard from the strap and a large crushed imprint, and it even displaced the decorative rows of nail heads. I wrote "damaged" on the signature line and allowed the guys to leave it here while a new one was ordered. Bassett acknowledged the damage and agreed to replace but they asked us to send more photos even though I saw the photos that the delivery guys took. I called Bassett and asked them to credit the 2/3 cost back to the card while we waited another month and they refused. I had to call the credit card bank and dispute the charge. Later, when the replacement arrived, the guys were out of shoe covers and then they realized that there was no hardware included on the first or second delivery so it could not be assembled. They offered to come back in a few days with the special hardware but I told them to mail it and I would assemble it myself so they are not on my carpet again. The warehouse supervisor did not call us as promised, so we had to call them to make sure it was mailed out.

T Robinson: We were greeted at the door but wanted to view options. Were looking for a sofa and rug. We walked around and saw several employees standing around and literally ignored us. I guess they felt the sectional for 8k was something we couldn't afford. Well sir...we could afford it but would never spend that much for the sub par customer service we received. Went down the road and plan to purchase from the other store.

Anthony Mitchell: Excellent shopping environment, enormous variety, and my salesperson Molli was great.

Allison Crumpler: We have purchased every couch, chair, and ottoman from Dexter for over 15 years. It's the highest quality you will find and their level of customer service is unmatched in the Triangle. Cannot recommend Dexter enough.

carolyn mason: This is the best place to get a couch, and/or window treatments made. You get exactly what you want and the quality and turn around is first class. Wendy has been helping me for years! Friendly and very knowledgeable. Prices can’t be beat.

Ghanim E: I had the best furniture shopping experience for my new home! Wendy was extremely patient and helpful. Worth every penny compared to the quality and finishing of lower priced furniture.

Cindy Walter: Excellent customer service and assistance with dining room chair upholstery. Thank you!

Todd Mozingo: I first visited years ago and had a positive experience with Wendy. I returned this year and had Lynn’s assistance with designing a sofa and pillows. Both Lynn and Wendy were helpful, patient and showed integrity. The products are excellent and are made in NC. Large selection of fabrics.

JOYCE LONG: We had our sofa made 20 yrs ago, when we moved to beach! It’s still looks brand new. It’s SO comfortable, & we love it! 👍❤️

Blain Lefort: Many years of good experiences with customer service (Wendy is fantastic) and great quality stylish furniture with a huge selection of fabrics to make each piece your own. This is our go to place for furniture.

Vann Crawford: Good place to review all items manufactured. Lori was patient and understanding and has many insights with great guidance . Suggest you check them out!

Crisy Saele Interior Designer: Excellent customer service from the owner and his employees. All of my questions were answered in a professional manner and the quality of their product is top notch in the furniture industry. I highly recommend you stop in if you are shopping for quality furniture.

Adolf Muzwagwa: Very good quality furniture and excellent customer service. I will recommend to all.

Chris Turner: My girlfriend, her family and I browsed briefly in this store looking for a couch for my girlfriend's apartment. One of the sales representatives came over to help us and after expressing to her we were looking for something a little more modestly priced (the prices were lofty, as is most furniture) the sales lady directed us to some other discount furniture places and said we could come back when my girlfriend had a "first rate job". I found this comment extremely condescending, and classless. This establishment will never receive any of my business. Such treatment to potential customers is tactless and unprofessional.

Kelly Grant: Buyer Beware: these people really take ALL SALES FINAL to the extreme, even if they deliver to you something that is the antithesis of what you agreed you were buying.I ordered a $1400 sofa and was adamant with the sales person that I wanted a plush, soft seat. We looked at lots of frames on their sales floor until I finally found one! Just the right size, could be customized the way I like it, and then set out to look at fabrics.I have a few years experience in the home furnishings industry and special ordering is no mystery to me. Of course it's not going to set exactly like the floor model. Any reasonable person knows that, or should. But when I asked the salesperson if she though the jaquard fabric we had found together would affect the the feel of the cushions, she was adamant: NO, it would not.Well, it did. They delivered to me a sofa that sits more firmly than any sofa I have ever sat on, and I have seen a lot. I called the store immediately and the salesperson told me that I was just "in shock" from having bought a new sofa. That's absurd, and it's condescending.I agreed to go in the next day, and I met the owner. HE said that yes, the fabric would affect the seat. But his solution was the same as the one offered the day before by the salesperson: they would WALK on the cushions to break them in. That is preposterous for a sofa in this price range. And I myself had never once heard of that as a remedy. I'd also never seen a special order come out so drastically different from the floor model. I did not get what I ordered.I called. I emailed. I was very polite in every call or email, and yet the owner refused to communicate--I could heat crickets chirping.I even offered to take a loss on this piece of furniture and take a store credit--not a refund, but a credit; and I had originally intended to buy a chair and ottoman from them as well.They won in small claims court, because the judge cut me off and would not allow me to finish discussing the substantial paper trail I had which included the unanswered email and letters, along with my phone log. The judge said that "thousands" of people have probably sat on that floor model. I'm sorry, but that is faulty reasoning as well. If the sofa is that worn, then it is not a fair representation of what I would receive when my order was complete. This piece is either defective or or was misrepresented by a floor model that was nothing like the finished piece.In the interest of diplomacy and creating a very happy customer--who would likely write very positive reviews and buy more furniture from them, I would think this owner would have offered to work with me, rather than ignoring me--or offering to walk on the cushions (or "manipulate").They seem greedy to me; once they've got your money, they do not care. That man could have created a customer for life in me, but a lousy $700 profit got the better of him and was even worth spending a few hours in small claims for him.BUYER BEWARE--don't trust Dexter Furniture. If they mess up your order, you will be stuck with it--unless you get a judge who will allow you to speak and be heard in court. But who wants to go to court anyway? Beware. This store owner is not a decent merchant who cares about customers--not even if you spend $1400 with them.Try Norwalk Furniture nearby on Glenwood for quality, custom made upholstery. Their customer service is excellent and they appear to care about creating great furniture and happy, satisfied customer. Dexters does not care.

Wendi Knapke: You should add the store hours to this page and your website

Kimberly Eaken: The material they use is awful and does not hold up. It looks awful.

Barbara Lynch: I purchased a klaussner sofa thru Wayfair which was delivered late November 2022. On May 29th, a guest in my home leaned against the back of the sofa and the bottom slats snapped and broke. Wayfair has submitted a claim with Klaussner but from the reviews I’ve read on here, i hold little hope in getting any satisfaction from them. I now have a brand new broken sofa. Yeah me!

Kathryn Roberts: Quality of furniture is fine but their customer service is absolutely awful. You already wait forever for the furniture to be made then you have to wait until there is another delivery scheduled in your area before they will deliver the furniture. Once we FINALLY received our love seat, the cushions didn't fit properly. It has been MONTHS since we requested replacement cushions and it has been a couple months since the the cushions were delivered to the warehouse, but because there hasn't been another order in my area, they have yet to be delivered. I have emailed numerous times without a response, it's not until I email for the 2nd or 3rd time that I eventually get a subpar response. And to be honest, the craftsmanship of the furniture we have received is also subpar. Its comfortable and looks good, but if you look closely the seams are crooked. Overall, bad experience. Two stars because we don't dislike the furniture and it's comfortable and the sales man at the physical store was nice to work with. Other than that - I would 100% not recommend this furniture company.

Yasmeen Murray-Hyman: I would like to say the deliver team was AWESOME! I received my furniture 5/22/23 and the delivery men were the epitome of professionalism. They were mindful of my floors, walls and overall home. Thank you very much!

Jessica West: We purchased a "top of the line" sectional. This was their high end line and they assured us of its quality. It was delivered April 2022 with a 10 year warranty that we paid extra to have. They would replace everything as it broke. But by February 2023, the framing cracked and cushions sank into themselves. We reached out for a warranty and as of today (April 28, 2023) nothing is fixed. They attempted but after delay and delay a 3rd party arrived and said the fix was not as described in the work order. It was not the 3rd part contractors fault. We have been living with a broken couch for almost 3 months now. What is the service agreement for this company? The customer service and quality of this North Carolina company has been deplorable. At this point I request a refund to purchase a new couch. I sincerely hope that someone will see this and try to resolve it soon.

Erin deFreitas: Stay far away from this place! The people are nasty, classless, confrontational and they will blame YOU for any issues! Should have known on day one when we walked in and the people were so unfriendly. Gave them the benefit of the doubt. Big mistake. Ordered a sectional. Measured our large bonus room multiple times, fit fine. But sales lady forgot to mention the largest component is literally the largest piece the factory makes. (Found that out from the delivery ppl) Did not fit up our stairs and delivery ppl told us this has happened many times and that we would not get any $ back. Called the store, admittedly anxious by now, and was literally yelled at and insinuated we were stupid for not knowing. In shock at this point. Have NEVER been spoken to in this manner in my life. That’s their job, to know their products. Sales lady never even asked about our home - whether there were stairs etc. After talking to the yelling guy we talked to the sales lady, same thing, yelling over the phone in shrill voice, ZERO accountability, could not get a word in to discuss the situation due to her yelling, never mind an apology for causing this mess. Got the distinct impression they enjoy the yelling and this sort of thing happens often. Now waiting on replacement pieces which we don’t even want. Sick that these nasty people got our hard earned money. The way they are responding to all these negative reviews is NOT the way they treat you in reality. Never ever again!!!

Mini Life: Terrible service, communication, and quality. To keep an 8 month long process as short as i can...10-14 week delivery was 20 weeks and I had to call to even find out my furniture was there at 20 weeks, no telling when i would have recieved it if I had left it up to them. Furniture delivered with dirt stains, took 3 weeks, 3 calls and 2 visits to the store to get someone out to clean it. Needed a replacement part because 1 piece could not be cleaned. Was told that would take 4 weeks. It had now been 11.5 weeks and still no communication from the store about my part even with 3 calls to the store and 1 email. Now we have more damage to the furniture with a broken spring that has torn through the back of the recliner and terrible piling on the sofa. They were made aware of this 4 weeks ago and have not responded. All of this has been communication to the store manager Eric and the service manager Barron. All they want to do is point fingers at each other and resolve NOTHING.

Irish Prik: Don't buy from here unless you want a massive headache

Edward Carden: DO NOT PAY in FULL when you order furniture from this place because if there is an issue when you finally receive what you thought was ordered, its going to be a while before anything happens to correct it. Klaussners Furniture wants to charge me for the cushioned seats that were missing from my dinette chairs when delivered 4 months late and ordered 14 months ago. I've learned a valuable lesson about furniture sales people and holding a payment over the suppliers head.

Andrew R: It’s literally impossible to get a hold of someone

Beth Parris: The sales person was great to work with I just want to receive my couch already. We were told 8-10 and then 10-12 weeks. We were told delivery should be this week, yet we still haven’t heard anything or had our calls returned. We are approaching 16 weeks. I understand delays but we definitely wouldn’t have paid 5k for something if we knew we’d be waiting this long. I still don’t know when this couch is good to arrive. At this point I would have driven to Asheboro and picked it up myself, this is ridiculous

KimKator: This is by far the WORST place you could ever purchase from, and I’m in the process of seeking legal action. Lie after lie after lie. 6K for a couch I have had too hunt down month after month with the same excuse from everyone including Eric(Manager). Enough is enough, waiting months for my set still nothing. Terry the sales rep was amazing, unfortunately, he has left. Do not Buy a pillow from this place. I’m

Nelson Ting: I “purchased” a couch on June 20th and opted to pay half then, half upon delivery in what they promised would be 8 weeks max. That already seemed like a stretch, but I gave them benefit of the doubt because I understand the world is facing supply chain issues. It is now October 12th, more than 16 weeks later, and I am still without a couch and have $2,500 tied up with this business.The worst part is their customer service - don’t ever bother calling them because no one will pick up, and when you leave a message they will call you back during inconvenient hours. Asking for a delivery ETA is like trying to extract teeth. Severely regret my decision coming here.

Oh My! Event Planning: Ordered a recliner February 2022. Estimated deliver 16-18 weeks. Fast forward. It’s Oct. 36 weeks later. Nothing. I’ve called multiple and emailed multiple times. Eric, the delivery manager said they were waiting on a part for the mechanics but received and in Asheboro. No ETA when they will get it. I call. I text, wanting an update, including a refund. I could have saved my $2k. Still no response. This makes the pleasant sales experience not worth it. Love the furniture but likely won’t purchase here again. La Z Boy, Haverty’s, etc. here I come.

Tyler Plank: Delivery is terrible. Four weeks in a row I’ve been told my furniture is on the next shipment. Was told 12 weeks when ordered May 2nd.*Response to the company*The order is under my Wife’s name Maegan Smith. Trust and believe she is more unhappy than I am

Leslie Sugg: PLEASE PLEASE PLEASE read these reviews before you order from here!!!Ordered my bedroom set in February 2022 and was told it would take 6 months for completion. I hadn’t heard from anyone as of August 2022. I needed it delivered in September 2022. I personally called to set up my own delivery date and was told then that the furniture was ready. Day of delivery comes and I was told my large dresser was damaged when loading it onto the delivery truck. Apparently, a huge hole in it. I was told by the warehouse manager it would take “maybe” 6 weeks to be replaced but that he didn’t know for sure. Fast forward a week and I haven’t heard from anyone. I call once again myself on a Friday. I get the same answer of being “maybe 6 weeks”. I was told at that time, they would get in touch with the manufacture and give me a call back on the following Monday. No shocker here, it’s the Thursday and almost a week later and I haven’t heard from anyone. My all wood, lifetime warranty furniture, that took 6 months to make and be available for delivery, MIGHT take 6 weeks?? 6 more months?? who knows?? I have been unable to speak to anyone who knows the answer. In summary, please do not order from Klaussner’s if you expect amazing customer service. The communication is horrible. Also, you’d expect, for 5K worth of bedroom furniture, an accident on loading onto a delivery truck wouldn’t happen like that. They seemed very nonchalant about it when I called. Will never order anything from them ever again.

Ne Ne: Good furniture. Steven was helpful. Ensure you are not looking for a sale or promotion, then you will be in the wrong place. You may as well use Ashley's next door. I got good rare pieces here.

Carmen Everhart: Would not recommend Klaussner of Raleigh. Customer service is terrible, they truly only care about how quick they can get their money- not about the customer experience.

Joann “Jo” Mack: Steven was so knowledgeable and so nice. My sister found exactly what she was looking for. And the price was right!

Melanie King: If I could give zero stars I would. DO NOT buy anything here. We are still waiting on bedroom furniture that we were told would be delivered 6 months ago. Their customer service is abysmal, no one gets in touch with you about the status of the furniture and when you call or visit asking about it, they keep promising delivery but never follow through.

Anna Adams: I ordered a sectional couch that was delivered stained and not assembled. After reaching out to Pottery Barn multiple times, they offered me 15% off my original purchase OR the option for a couch medic to come to my house to clean the couch. As I paid for a “performance fabric” I picked the 15% rebate assuming it wouldn’t be hard to clean/ assemble the couch. The cleaning was a piece of cake, but the assembly process has proven to be a nightmare. The delivery men clearly struggled as the couch was not well constructed to begin with. The alligator clips don’t align, and there is no passive path of insertion for the sectional pieces. Not only do I wish I had not taken the 15% discount, but I wish I had never ordered from Pottery Barn to begin with.

Mona Tanyi: I always come in here to window shopping, mainly because the items are dreamy beautiful but a bit pricy. By window shop, I mean sometimes I buy something. I love interior decorating and pottery barn also has a lot of design inspiration. This location has an excellent variety of good quality products.

Kea Allen: The service here was great. We were looking for a couch and one of the representatives made sure to let us know that things could be customized to suit our liking, looked for options that would fit my space, and printed out a quote while providing me a material sample to take with me. While I may not have ended up purchasing the couch, I will say that I will be going there again to shop for decor just because of how nice of an experience it was.

Howard Eason: Not a fan of the customer service / sales agents. Not such a welcoming environment. Received the best service at Crate and Barrel and also Arhaus! Money well spent at those stores.

David Steiner: Expensive!

Crystal Lefoy: Nice store with helpful associates. Some areas could definitely use a good dusting.

Deborah Riley: Never have I taken the time to write a review for a company. If I could give Pottery Barn negative stars I would. Their customer service was horrible! I canceled an order and two months later had my account charged they refused credit my account and insisted I have a merchandise credit which I did not want AND I never got the product because they sent it to the wrong address. Multiple times I asked to speak to a supervisor which they would not pass me up to instead they sent me to a team leader who was not only rude but didn’t know what he was doing. If you order from this company make sure you want the item because it’s impossible to cancel and get a refund

Wanda Evans: Great

J Burr Tompkins: Fantastic color, selection, quality and price !

Tirrill Moore: Do not order furniture from Pottery Barn. We ordered a sectional sofa from this location in early November of 2020-it has since been delayed numerous times and now isn't scheduled to arrive until June of 2021. The sales people at the store will give you a 6-8 week estimate for delivery, but that is a plain lie. Once you order, you cannot get a refund until the item is delivered. We've been out thousands of dollars for 5 months with no furniture to show for it.

domenico buonsante: Great selection, ridiculous prices,check out what you need and buy them on Amazon for a fraction of the price

Derek Cazel: Great place, found everything we were looking for. Anita was incredibly helpful! We will definitely be back.

Emily Steinhoff: PHENOMENAL customer service! Deena and Deborah were absolutely wonderful. They were kind, helpful, and made me feel like a valued customer. Pottery Barn offers a military discount but what was not expected, but greatly appreciated, was their very sincere thanks for my service. These ladies are top notch and Pottery Barn is my number one favorite place to buy furniture, bedding, and decor. I especially love Pottery Barn Kids. All of their furniture is Greenguard Gold Certified and their bedding is organic. When it comes to air quality and maximum safety for my child, I would never consider any other store. PBK doesn’t just meet safety regulations, they exceed them!

Sally Jernigan: Waited in 2 lines, got exhausted waiting and left without being able to purchase.

Garrett Jex: Overpriced furniture and other home goods. Not worth shopping there.

Cristin Koltun: Love it.

Cheryl Freda: Top notch from the quality furniture down to the sales people. I have a sofa, tv stand, leather chair, drapes, and ottoman from PB and I can’t express how impressed with the quality of it all I am. Yes, it’s a little pricey but you get what you pay for.

Willa Raybould: Six weeks ago I purchased 4 brass chargers over the internet for pickup. When my daughter went to get them, they could not find them. A month later I received an email saying my chargers were being returned because no one picked them up. I was on vacation and called the store and ask if they could hold them for two weeks when I returned from vacation and had quarantined. A young man said he could do that. Two weeks later when I called to confirm I was going to come pick them up, I was told by someone in a managerial position that she confirmed my story and the young man had placed them back for me. She said their policy is to only hold things for three days. She was rather nonchalant about the issue. I am now sitting with 4 chargers that are not returnable and lost the other four! Very poor customer service!

Sherri Barham: Good selection of furniture and accessories. Customer service was ok.

World McCrea: I absolutely love pottery barn. They are definitely on the pricier side of things but the quality in undeniable. It was love at first sight when I saw the York grand sofa on display. I wanted to buy it on the spot. I ended up buying the 80" sofa version over the 95" grand sofa online. I considered it an investment. I plan to have this piece for many years. I can see myself getting some other pieces from the collections here. Once I buy my house I wont have much furniture shopping to do!

MJ Worldwide: Cute furniture shop. Minimal frills. Sourcing from around the world. Some pieces are more sturdy and have more design features, some pieces are a bit flimsy and could be thrifted at a better price. Worth a look but I didn’t find anything that stood out to me. I might come back to buy a house warming gift.

Anthony Adams: We purchased a lot of pieces from them over the years and have been satisfied with all of them. It is also a joy to browse at the store as everything really does have a uniqueness to it and reasonably priced all things considered.

Amanda Northrup: For years we dreamed of having furniture from Nadeau in our home and we finally made that happen! Our dining table and sideboard are gorgeous, solid, and well-built. Even better, the guys at Nadeau loaded them into the truck for us free of charge! Thank you!

v m: We searched so many furniture stores in the area and none had the unique pieces nor quality that we found here. Great prices and customer service!! Hard to find real wood anymore. Thankful we found it here!

Steve Coil: They were really polite and really interesting pieces there. It’s a great place to wonder though if a moment!

S H: Since we moved to North Carolina, we have purchased several items from Nadeau. The customer service is outstanding and we love all our new furniture! We appreciate the quality and uniqueness of the pieces we purchased, and prices are reasonable.

Aly Guerin: The manager of this store is amazing and has the best customer service! I went in to purchase a piece that I saw online and wasn’t sure once I saw in store. He helped move the dresser to various locations in the store for lighting and even helped decorate the area around it to what the room would look like. I almost left without this piece because I was unsure of the shade of blue, but it’s absolutely stunning and perfect in the space!thank you Raleigh Nadeau!

Eric Westbrook: Great store with a multitude of tables, Nick nacks, benches, and such. The staff was very helpful and super cool.

Kassee Karnes: Literally perfect in every way. Love these guys 3

lauren reggi: Great place! Me and my partner have been a few times just to browse, but since we are moving we decided to go in and look for some nightstands. We found two beautiful nightstands, and they were reasonably priced for the amazing quality. Would absolutely buy from Nadeau again, they have lovely pieces with lots of personality, and very helpful staff!

Marshall Hoppe: I went in and was taken away with the excellent customer service! Topher and the team were awesome! I had a complicated purchase (it was me who made it difficult lol) and Topher was STELLAR! You must go and check out this place! So unique! Will definitely be back to purchase again.

Paul Fogg: What a great experience! Amazing service fromTopher and the team. We purchased a wonderful round cocktail table that looks fantastic in our home.

Maria Sadler: Nadeau Raleigh is the best! The new store manager, Topher, and assistant store manager, Body, are extremely helpful and knowledgeable and go above and beyond to meet their customers needs. They always have great selection that changes frequently. We check here first for any furniture or decor needs.

Amber Ferro: The best furniture store with solid wood unique items at a great price. Toepher and Bodhi helped us break it down and pack our car and truck so we walked out with beautiful pieces!

Monica Guzik: I went in looking for a table and the manager Topher was super nice, welcoming and helpful. I was able to leave with a table +4 chairs. Excellent quality solid furniture at a reasonable price.

Allison Arant: Great, unique pieces you won’t find anywhere else! I’ve added many pieces from Nadeau to my home over the years. Their team members are always helpful & the furniture is good quality & affordable.

Heather Stokes: I was so pleased with my experience at Nadeau! Topher was extremely helpful and really made the shopping experience special. I highly recommend checking out the store and definitely ask for Topher!

Amiyah Best: Beautiful place & wonderful things! Store manager is great!

ginger lawrence: Beautiful furniture and great customer service! The drawer pull on my bedside table broke and I couldn't find the correct size anywhere. I called Nadeau as it was one of their pieces. Topher the manager told me to come on in and he would try to match it. He did and no charge. Great customer service!

Ricardo Rivera: Sales associates were very helpful. No pressure into buying. Answers questions when you need it. Wrapped up the furniture for easy transportation. Good selection of furniture as well.