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1. E-Trek'N Electric Bike Rentals & Tours - 1st Ward
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· 10 reviews
E 7th &, N McDowell St, Charlotte, NC 28204
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2. Enterprise Rent-A-Car - Charlotte
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· 2050 reviews
5489 R C, Josh Birmingham Pkwy, Charlotte, NC 28214
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Jerry Lopez: Great customer service.. no waiting
Jeremy Hunt: "You get what you pay for". The cheaper rental places always have drama. "We see that you have a reservation but we don't have any vehicles of that type"...or worse, they don't have cars at all because they over-sold. Nope, never had a problem with Enterprise. They aren't the cheapest, but when I am on the road I prioritize Zero Drama/Hassle over saving a few bucks.
Ali Alsaidi: Great service all the time when I went to go drop off Adrian was excellent was helping me finish my return comfortably with no hassle. Thank you, Adrian.
G Brame: Renting a car from the Charlotte Douglas Airport Enterprise was by far the most positive experience I have had with Enterprise. Each employee I came in contact with was pleasant and knowledgeable. I was able to choose the vehicle I wanted. The car was clean and full of gas. The return was a breeze.
Tynysha Lige: Quick and easy to rent a car
Georgina Gonzalez: Great service from beginning to end. The pick up and drop off process went very smooth and they allowed me to select my own vehicle. The vehicles were clean and they smelled nice. I would highly recommend Enterprise at Charlotte Airport!
Thomas Lynn: We rented a Honda CR-V. The car was clean upon pickup and got good gas mileage, but I would not recommend it to use driving in a hilly area like the North Carolina Appalachians. Going up a hill at the posted limit would result in the car continually hunting for a gear, unable to maintain speed at a higher gear but shifting up a gear one the car made it to the posted limit. The car struggled a bit on the steeper hills. As to Enterprise, during the rental, they did not verbally advise that I needed to either opt for a damage waiver damage or opt out of the waiver of coverage. As a result I chose neither option, which likely means that I did not choose the waiver of damage which will most probably make me responsible for the minor damage done by a deer when it ran into the right front fender pushing the rear of the fender in about 3/4's of a inch at the back edge of the fender. I did take photos so I can prove there was no damage to the paint. I even have a photo of a deer hair caught in a trim strip.
C&M Spencer: It was easy, quick and was nice to have a choice of vehicles.
Hameedah Aldawood: Adrian was very helpful and friendly when we returned the car, Thank you.
Robert Birkeland: Great staff
John Swartz: I rented twice from Charlotte airport, 2 weeks apart. The first time the Sirius radio was activated when I left, it NEVER activated. I called FIVE times to activate it, but NOTHING! The second time, I rented, I had them activate the radio as I left, then WAITED 20 minutes outside the garage along the side of the road. It NEVER activated. I went BACK and turned the car in for another. The radio was activated again, again, NOTHING!!! Three cars and this incompetent company can't activate a lousy radio??? I wonder if Sixth or Hertz has the same problem. I guess I should find out.
Randall Minton: Awesome customer service during pick up and drop off
Geri Jones: The Charolette NC team were great. I walked up and a young lady said take your pick. I had 15 different cars to choose from. I choose a Nissan Rouge. All together a wonderful rental experience.
Matthew Steward: My overall experience was excellent. From the representative at the airport in Charlotte, to the parking lot attendant. The staff was friendly, knowledgeable, and efficient. A huge bonus was the F150 King Ranch that I got to drive. I give the interior detail a 4 out of 5 stars, as I found some small trash in the door storage and center console. However, the truck was amazing! Thank you Enterprise, for investing in premium models with all the options, as it significantly improves the experience. I look forward to using Enterprise at the Charlotte airport again.
Arnaldo Rivera: Great pick up service. However not such great experience at return. Needed to make a change and wasn't able to reach the beach. I was supposed to get a call back but never happened. Received mystery Bill at return.
Jeff Bennett: Staff was great but $300 deposit is ridiculous!
David McCraney: Corporate accounts must avoid this location. They gave me the third degree, insisted I somehow prove (on Sunday night) I work for the firm and refused to bill the corporate account, wanted me to fork over my personal card. Unless you want to give your travel department fits -- not to mention your road warriors -- I'd avoid this joint like the plague.
Robert Lafond: Another great rental experience this week at Enterprise DIA.Thanks to Carson for his stellar service!
David Rossetti: Even though I paid my bill over 6 months ago, I was put on the do not rent list and turned away at the airport. Pay the extra and get Hertz
Lisa Traver: The rental experience on the app, and at Charlotte airport, was easy to locate, efficient and friendly. The car I was given was in great condition and fuel efficient. Would highly recommend Enterprise for car rental at Charlotte airport.
Mel Fig: Great customer service 👏
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3. Hertz Car Rental - Charlotte - South Blvd HLE - Charlotte
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· 210 reviews
9218 South Blvd, Pineville, NC 28134
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katie mo: I used the Hertz app to make a reservation on 7/15 and it was confirmed via the app and a text. I arrived to pick up the vehicle at the South Blvd location to be informed by Avery that although my reservation was received they did not have any cars to rent. A phone call or a text message indicating this would have been professional and courteous and saved my time. I do not recommend this location especially considering the staff (Avery) who had no resolution, although I had a confirmation #.
Little Listeners of the Carolinas: Didn't location
Withers Zoenak: If you want better serve use a different rental company. I don't recommend this dirty location
Ericka Kane: II DON'T RECOMMEND THIS LOCATION. USE A DIDN'T RENTAL COMPAY. BUDGET OR TRIO
Mark Dylo: Overall staff wasn’t very welcoming. This was my first time renting a Tesla and the lady didn’t explain some functions/operations which I had to google when I got home. Also never walked around car for scratches, dents , etc Car interior was clean. Also she couldn’t explain the deposit and final bill very well, confusing and disappointing experience.
Carlos Becerra: These idiots dropped my reservation. Then call at the time to pick up to let me know they don't have a car. Unbelievable bad service
Sondra Davis: He was so pleasant he take care of me. And everything went well
P V: This Hertz is Amazing We Was Stuck At Charlotte Airport because of a bogus reservation and when we came to this location they helped us on the road to Atlanta thanks hertz on South Blvd I really appreciate y'all... especially Mr. Ben and Mr. Avery 🙏🏾
Chris Blake: I had a reservation booked 6 days in advance and when I got to the location today 10/27 the guy said he did not have my car. He said they tried calling but they had the wrong number. Why is it that they would just be finding out this morning!? I was supposed to be in Richmond Va to meet my sons for his birthday. I planned on leaving by 9am and get there for lunch and now 3+ hours later of trying to re-book caused me to miss lunch with him!?The guy working simply stated “ we don’t have your car and we don’t have another one to put you in… you will need to check with another Hertz.”What a complete abuse of your customers. I see a review from 4 months ago about this very thing!!I cannot get this moment back, I am so disappointed and angry!!!I just joined your Gold Status and was treated like dirt…What will you do about this!? Let me guess you will “let the manager or supervisor know”That will do nothing as this facility is run down and filthy which is exactly how it’s being operated.I will wait for your response!
k: Horrible customer service today. Don’t waste your time going to this office. Rude and unprofessional. Change your reservation to another location or rental company.
Eddie Manny: This company are bunch of crooks. 1.) won’t honor price from Priceline. 2.) paid extra $35 to return Electronics vehicle uncharged but over 10% … returned it at 27% and got charged an additional $35 and another $25 for it being under 10% charge which is was not3.) tried to call local branch no one picks up - what a joke company that will try and upsell you and if it doesn’t work steal your moneyIf i could give less than 1 star i would
Dontay Morris: Poor costumer services cars are not worth your time. And the location is poor I will not suggest anyone to go get a car you will be on the side of the road...
Rosemary Jenkins: Unbelievable experience with Hertz. I have never had such a bad one until this location after a car accident, I went through multiple cars because every car they issued me was broken in many ways. It's the last thing you need after a car accident to continue replacing your rental because it doesn't work for one reason or the other.
DANIELLE TALFORD: I always use Enterprise and I regret trying Hertz. The worst experience EVER. They are absolute liars. They overbook vehicles so that they can make money and don't tell you that you do have a car until you go to pick it up. Then they are absolutely rude about it and will not help you try to find another location with available cars. I will NEVER trust a Hertz reservation again. Enterprise is a much better company.
TyLan Witherspoon: After having a few horrible attempts to receive a rental car today one of the associates at this location Britnae to be exact was more than helpful and getting me into a vehicle that fit me and my family and was also very helpful with me exchanging the current vehicle that I was driving from Hertz give that lady a raise
Stephanie Inch: They were understaffed, the phone was ringing no -stop, the one employee was visibly frustrated (which I don’t blame her), and the SUV I was given as a rental (my car was getting work done that was under warranty) was not comparable to my SUV. It also had no type of manual so we could figure out necessary functions. I would hate to see this place when it’s busy. Hopefully then they will have more employees available.
Jeff Holcomb: I helped my son get a rental car due to the problems with Kia motors and his car was going to be in the shop for awhile. Unfortunately I had to wait several days to get a vehicle due to high demand. Brittney and the other gentleman (whose name I forgot to get) at Hertz were fantastic. The rental process was great except for me deciding to switch cards in mid transaction. Which through the system off, but other than that we were in and out quickly.
Antrinette Pharr: THIS HERTZ IS GARBAGE
mike coady: We were in a pinch as the airlines kept delaying and canceling out flights back to Wisconsin. Luckily..Hertz took car of us and rented us a beautiful, clean vehicle at a very affordable rate. I think the young lady (Brittany) did a great job in completing the paperwork and just taking car of us. From now on...Hertz will have our business and thanks again Brittany...you did a great job.
Keva Camp: GREAT CUSTOMER SERVICE (BRITTANY) #THEGOAT @ HERTZ ON S.BLVDSHE GONE WORK IT OUT IN YOUR FAVOR!!!
Walter Gillispie: Great customer service
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4. Enterprise Rent-A-Car - Charlotte
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· 245 reviews
1102 S Tryon St, Charlotte, NC 28203
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4worldlovers: 
For additional questions, please visit our main car rental FAQs page.
For additional questions, please visit our main car rental FAQs page.
R Ray: I requested to be picked up, and they were over an hour late, making me late for an appointment.
Linda Campbell: Was greeted by Vick who was Super as I arrived to return a vehicle! Professional and Personable! He represented Enterprise WELL! Thanks Vick!
Steven Benson: Had a rental car over the weekend. After dropping it off on 07/03/2023, I realized that I left approximately $90 worth of groceries from target behind in the back seat. I immediately filled out a lost and found claim. After 5 hours of attempting to call the location today (07/05/2023), I decided I would go in person since no one would answer my phone call. Upon arrival, I was given one of my 2 Target bags. The bag I was given was ripped open and ransacked leaving me with 3 of the 8 items that I purchased. The most expensive items that I purchased were stolen totaling approximately $80 worth of goods. I will never rent from this location or enterprise again. They mention that customer service is their top priority but employ people that steal from paying customers. If you are renting from this location, make sure you don’t leave anything of value behind on accident as it will be stolen!
Neomi Ray: If your travel plans are flexible, this location is fine. If you have actual plans....you had plans.
Edward Munk: I just wanted to let management know that Drew went above and beyond helping us today. Our car was involved in a hit and run and we needed a car last minute. Drew went the extra mile to make sure we had everything we needed - and made a bad day a great one. Further, I forgot my home key and Drew called me after hours to inform me, and waited well beyond closing time at the location so that I could retrieve it. I wish there were more Drews in the world - and hope to work with Drew again in the future.
kendyl harvey: I tried to use this place multiple times as it is close to my home. Every time it has been such an unpleasant experience. It was such a production each time and then the last time they honestly tried to say I damaged one of the cars that clearly had the damage before when we did the walkthrough at pickup. Like an absolute joke. Not to mention the guy could not have been more annoying and condescending. I’m happily driving 10 minutes out of the way to avoid this place lol.
Patrick Brunette: Staff was prompt but they misinformed me around insurance coverage options, locked me into a $20 per day policy (that wasn't needed) and then told me I had to come back to the location to get the car inspected before I cancelled that coverage due to having my own policy that covered the vehicle. Total waste of time and unhelpful employees. Do not rent from this location or, even better, go to Hertz.
Jack Beck: So far so good nice people 👍
Kshoez Colson: Smh,i rents a car from these guys atleast once a month,i reserved a specific car,i arrives its gone and they started offering me all kind of small cars,which i was paying with my credit card....please do better or iam taking my business else were
way gill: Nice
Jack Homes: Be very careful when dealing with these people at theses locations. Total Sanke very unprofessional starting from the Eric the manager on down . I will be-filing a BBB report also. as you should when getting unacceptable customer service at this place. I know I can’t be the only customer who has experience this here. please don’t reach out to me. Your Pathetic replies are not necessary you are not doing anything to rectify anybody’s situation. horrible rent go to the airport?
Erica Joi: I hope this rating is for the actual enterprise I visited and not the company as a whole - I made a reservation for a car and got there and there were no cars. However, Britney and Alexis got me right. Their customer service was amazing. Had me drive off with what they had at the price that I booked my reservation. Pick up and drop off we’re a pleasure.
Paul Snyder: This is location is ver efficient
Saimaris “Mary” Ramos: Great customer service. Very satisfied.
David Abernathy: Website let me book the car but no availability. Received a confirmation email. Luckily the store did call me before I left to get the car.
Adrienne van Dalen: I have always rented with them, and I probably always will rent with them. I happened to get a car that didn't have AC or heat. Not the end of the world as the weather wasn't too crazy. I mentioned it upon drop off just in case the next customer wouldn't be happy about something like that. I was offered a day taken off my reservation (I had a weekly rate so I'm not sure this even really mattered) but the insincerity that came with the offer was what dropped this to a four star review. He gentleman checking the car back in didn't even think about it before offering. Which makes me think he didn't really care or listen to the feedback. The group that was working when I was picking up the car were great though!
Dave Heymann: Great local car rental agency. They do a good job and have good customer service. Anthony Harris is the manager and he does a great job too!This location will be moving temporarily in 2024 so they can build a high-rise office building on this property. Once construction is done they will move into the ground floor of the new construction
Bill Ryan: Excellent customer service. !
Andrea Almaraz Nieves: Renting a car is quick and easy, the staff are really polite and solution focused! Especially Miss Britney Barber.Cars are ok, some defects can be seen and noticed while driving. One point to improve is to ensure a well done interior cleaning.Demand is very high so the cars you see parked might not be available.
Deion Washington: I made a reservation, showed up and they told me they had no cars to rent. It has been three days that I have gone to this location to try to get any car that I could. My insurance company is doing everything they can to upgrade the car to make something work. Enterprise just acts like they do not care. The managers at this location just do not care! If you can avoid using Enterprise altogether I would defiantly recommend that to you.
James Zeitler: Anthony and Brittany at this location have been awesome to work with.. Thanks so much for all the help!
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5. Hertz Car Rental - Charlotte - 6141 East Independence Blvd - Charlotte
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· 156 reviews
6141 E Independence Blvd, Charlotte, NC 28212
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6. Enterprise Rent-A-Car - Charlotte
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· 222 reviews
5115 Nations Ford Rd, Charlotte, NC 28217
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7. Hertz Car Rental - Charlotte Douglas International Airport - Charlotte
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· 1014 reviews
5489 Josh Birmingham Pkwy, Charlotte, NC 28214
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8. Hertz Rent A Car - 3rd Ward
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· 43 reviews
895 W Trade St, Charlotte, NC 28202
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9. Enterprise Rent-A-Car - Charlotte
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· 285 reviews
4226 South Blvd Ste A, Charlotte, NC 28209
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10. Enterprise Rent-A-Car - Charlotte
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· 326 reviews
5100 E Independence Blvd, Charlotte, NC 28212
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11. Dollar Rent A Car - Charlotte
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· 423 reviews
AP, 5489 Josh Birmingham Pkwy, Charlotte, NC 28208
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12. ACE Rent A Car - Charlotte
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· 39 reviews
6248 E Independence Blvd, Charlotte, NC 28212
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13. Enterprise Rent-A-Car - Charlotte
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· 408 reviews
7747 University City Blvd, Charlotte, NC 28213
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14. Enterprise Rent-A-Car - Charlotte
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· 356 reviews
7340 Smiths Corners Blvd, Ste 100, Charlotte, NC 28269
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15. National Car Rental - Charlotte
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· 1734 reviews
5489 R C, Josh Birmingham Pkwy, Charlotte, NC 28214
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16. Hertz Car Rental - Charlotte - North Tryon HLE - Charlotte
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· 40 reviews
5010 N Tryon St, Charlotte, NC 28213
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17. ACE Rent A Car - Charlotte
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· 36 reviews
4901 C, Wilkinson Blvd, Charlotte, NC 28208
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18. Advantage Rent A Car - Charlotte
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· 458 reviews
5501 Josh Birmingham Pkwy, Charlotte, NC 28208
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19. Hertz Car Rental - Charlotte - Southpark Doubletree Hotel HLE - Charlotte
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· 35 reviews
6300 Morrison Blvd, Charlotte, NC 28211
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