Best Mobile Network Operator Fayetteville Near Me

shanda stewart: I came & tried calling couldn’t find the place in some weird alley way very suspicious

Handymanplus Gibson: 8k

geraldine meadows: I'm trying to get my items from Wish, but they won't answer the phone so I can make an appointment.Calling again. Yesterday, I stayed on the line waiting for over an hour... I'm still waiting listening to a recording for 45mins now. How do you in contact with these people?

user: I bought a phone from Facebook marketplace, and it was advertised unlocked, i spend $225 dollars on it just to find out it was locked. After being on the phone with sprint for an hour and being given the runaround, i came to this place and Max unlocked my phone within 30 minutes, for a very fair price. Needless to say, after the stressful day i had trying get my phone up and working, Max was a breath of fresh air. He was super kind, super helpful, answered all of my questions in a very professional manner, and had great conversation while we waited. 10/10 experience, I’ll be recommending it to my friends! THANK YOU MAX, you’re AWESOME.Oh, and this place even has a beautiful jewelry selection, earrings, necklaces, rings and bracelets, all for cheap! ❤️

Kwan LeGrande: Fixed my phone fast and I like that they do appointments now and they limit people in the store. Phone looks brand new so go check themOut

mary gillespie: Twice I come to this business to find it closed(unexpectedly). I spoke to someone using the number on the door who told me to go Facebook scan in my barcode for my wish items and that will stop it from automatically being returned. Not so returned anyway, yes it was the last day , but their the ones that was closed...Once i receive all my items from wish I'll never use this establishment again!!! Wish i could give them a negative 0 instead of a 1.

Danielle Lee: Should be taken off the wish app as a pick up site. I’ve been trying to pick my items up for almost a month now they’re talking about restocking my items because no one is ever at this store point blank period

Gerald Scaife: Horrible service. Never open. Kept my phone for a month, while fixing it.

Antionette Belanger: Everything that is done for me THERE is wonderful always polite and courteous Max is wonderful he always goes above and beyond of what needs to be done and does it very professionally and very helpful for all of my phone needs from buying a phone to repair to buy minutes for my phones our plan I go to Max for all of it he is really one super person

MrAleger777: Dudes ar wizards in there. Saved me god knows how much from not having to get a new phone. Only took him 30 min to unlock my phone for cheap and plus fixed my girlfriends iphone too. Nothing they cant do yalls services are priceless. And they are super friendly in there as well

Angeleen Horne: Waited 30 minutes after 11 when they said they opened and still would not answer the door.... This was NOT on Veterans Day, this was Tuesday, 3 other ppl knocked on door as well...

Key Loyal: Never open at the stated business hours

Sara Basile: Hey, to anyone reading this I would not use this company for anything at all!! The employee didnt show up and the support tech Alex in Raleigh hung up on me and said he would not be helping me. I drove to the fayetteville location driving almost 30 mins each time and none was there. It wasn't lunch time and I was told someone would be there.I did let the f bomb slip referring to the time I spent going back and forth and the gas money I spent. I did not cuss at the rep but as I was apologizing for the language , once again not directed to said employee I was told I wasn't receiving the items I ordered and then hung up on. Not sure how that would warrant his response to his customer. If you listen to the recording I was nice the whole time to the rep. Even after being hung up on. Also , I drove last week and this week as I told the employee. So I'm not "lying" as I was called a liar . I had a friend in the car 2 of those times. Today being my 3rd time. I was told someone would be there at 3 after I drove . Thinking most businesses won't put on their signs when they are available if they aren't. According to these reviews it's quite obvious I'm not the only one having an issue with employees being available at the times being told. This has never happened to me as far as this kind of customer service. An owner calling me a liar and defending an employee whom I was nice to until he hung up on me. I'm in total shock.

Karla Thomas Rose: I got there a little after time for them to be open and waited for half an hour. No one showed up to open the door. Plus they have some sort of court order on the door.

Fonte Stone: Wasn't open, and they buy phones when they want not all the time.

Brittany Garner: Max was friendly and quickly unlocked my iPhone XR from sprint so I could use it. He explained everything to me and also helped me get my service switched over with a better plan. Xperia’s Wireless was the only company in town that I called that said they could unlock my iPhone XR the same day without any issues. Thanks!

Ashley Gray: Horrible wasn't open and did not answer the phone to do a refund.

John Holbert: Max was amazing at helping me get a new phone and port my number over from cricket. I now have truly unlimited data and love it. He was very knowledgeable and dedicated to helping me get the best bang for my buck. I would recommend going to see him at xpress and let them square you away on all of your wireless needs.

Jason Martinez: Max hooked me up today. I cracked my phone at work and could not access the screen for anything. Dropped the phone off, came back in an hour and it was ready to go. Quick and professional.

Ryan Stark: I asked about flashing and jailbreaking as it is listed on the site and sign outside the business and I was told to try Best Buy for that.

Derek Roberts: Terrible store, need to speak with the district manager ASAP.

kenneth kunze: Caroline was fantastic!!!Kenneth and Sherry

Leon Smith: Service great

J Helton: Went in early February for new phones. Service was good, Coral was helpful and seemed to be knowledgeable in the plans/benefits/phones, etc. We were switching from 55+ Essentials to 55+ Magenta Max, and getting new phones - S23 Ultra for me, iPhone 14Max for my husband. We were told - and I asked repeatedly to make sure I wasn't misunderstanding - that my S23 Ultra was "on T-Mobile" and I wouldn't be paying anything for it, and my husband's iPhone would be half price, since we were upgrading to Magenta Max (and yes, as long as we kept the service for 24 months). We traded in S9's (both of us). Well, as it turns out, we were given incorrect information - again, repeatedly - as the promotion only gave me an $800 credit, and my husband a $200 credit. Didn't find this out till I called T-Mobile to find out why my bill was more than what we were expecting... Feels like a bait & switch, and a "tell them whatever you need to so they'll sign" situation. Unfortunately, I don't believe there's anything we can do but gripe and warn others to watch out for similar promises.But we both like our new phones, and haven't had any other issues with T-Mobile.

ava Nelson: Great experience

Butch Darnell: Very good experience

Lakita Prewitt: The customer service that I received at this location was terrible. I was standing around for awhile and there was no greeting or acknowledgment of any kind. Instead I got stares of frustration. I came to switch phone services but after being ignored I decided to go elsewhere.

Anthony Hobbs (Jesuslovesyouman): Great service

Wyatt Cleary: Very limited accessories fir new xmas phone S22Ultra and I was told they only had a rubber back cover and could put a screen cover on didn't make any attempt to call other stores to see if they had a Oter case to really protect my phone

Walter Adul: Received excellent service from Shaun at this store. He took time to explain the functions of the kids watches and details of the product service. This interaction was cordial and very professional. I highly recommend this store to anyone in need of cellular service and products.

Jennifer Wingfield: This location is horrible. Recently transferred all lines except one from Verizon to T-Mobile in NJ. My son is stationed in NC. We were told by T-Mobile that we had to open a line as a space saver and the NC location can use it and provide my son with a new SIM card. Because NC will not get the commission for the line they are trying to make us pay a fee for a new line or new SIM card. Ridiculous and horrible customer service..

Roger S: My experience was great. Let me share it with you. I had problems with my carrier (Verizon) increasing costs and quietly removing their military discount for my plan. It became clear that I needed to shop around and explore my options with other carriers. I spent the whole day on the phone, yesterday, with AT&T - and it didn't feel right. I didn't like the options they offered or the lack of transparency. Today, I went to the T Mobile store at 4733 Ramsey Street, Fayetteville, NC. When I first went in, I thought they might not have enough associates there to help their customers. I only saw 2. I patiently waited as other customers came into the store. They weren't so patient, and several left. However, after a short wait, I had the pleasure of getting "Kayla" as my sales associate. How lucky that I was! My situation was complicated - transferring 3 lines and the associated data plans. I knew, generally, what I was interested in before I walked into the store, which helped. Kayla helped me, step by step, through the entire process. I couldn't have dreamed of having someone so nice and thorough. Anything that she didn't know, she asked a fellow associate ("Kallie") who was also very helpful. It took awhile to get everything transferred, but I worked with Kayla all the way through the process - and got it done. I know what I'm getting with the plan. My phones are all good to go, now, under the T Mobile service. Best of all, I met some really nice associates, there, who helped me from beginning to end. Kayla was awesome, and so professional and nice. Kallie was awesome, too. The other young lady in there was really nice, as well. I don't know a lot about T-Mobile as a brand...etc. I just know that they had some great people patiently helping me, and I'm so very grateful for this experience. It made my day. Thank you to those employees for being so patient and helpful. Truly. It was a great day, today!

RoseMary Baty-Willcox: No one knew how fix our problem with my phone. Were on their phones more.

Liz Montenegro: Thank you Jared for your help.

Malinda McLean Jones: Angel was our customer representative and his service was very good. He knew every answer to our questions. I got an upgrade on my phone to the new Revvl Pro 60.

Brian Simmons: In & out service. Very professional

Melissa Dos Santos: racist employees

Elvira Thomas: I worked with Jared, Hakeem, Kallie and April on different occasions. They were all professional, patient, and April took the time. Kallie she assisted with transferring apps. Hakeem assisted me wjth my device. Jared took the patience and the time, and made my day. Jared was so pleasant and understanding of my needs. Because of him, I think T-mobile is superb

Sharyn Teague: Rosa & Marcus very both very helpful!

Bryan McCaffery: Came in to the T Mobile on Ramsey Street to purchase a new Apple Watch. Rosa was extremely helpful all through the process. Patient while answering my questions and in setting up my device. Would recommend this location 5 out of 5.

Hairologist76: Quicker service in store than calling technical help!

holly singletary: This review is specifically for sales associate Ty. Ty’s customer service , patience and eagerness to provide assistance with an issue we had for weeks was absolutely outstanding!!! I was very anger and not the most patient customer; however Ty remained calm, pleasant, understanding and reassuring that she would work on my behalf to resolve the issue or to get me to the right person/ department. Thank you so very much Ty you are awesome!!!

Brian Simmons: Had to replace my screen protector. In & out. Super Service! 🏽👏🏽👊🏽

Latanya Wilkerson: Good customer service

Whivel Wind: Unfortunately, I will have to give a different T-Mobile store provide them a sales opportunity for a potential new line (commission) of service.. This store knows how to look you dead in your face and not acknowledge that you’ve even entered the building… no store greeter to sign someone in, no sign advising of check in process, absolute disregard for new and/or existing customers needing service. The energy felt off, and it didn’t appear any of the employees cared to be at work or cared about their job… not sure if this is the culture that t-mobile has created but the only way to discover it is to try a different store all together… can’t recommend the store on Skibo due to simply the lack of even being greeted… not even we will be with you in just a moment…

Rene Casas: Very crowded! Get ready for a 30 to 45-minute wait. The customer service is on point. Plenty of parking space available

PDab: I have never had a bad experience here. Everyone has always been very helpful and in a timely manner.

SHARON ROUGHT: Left to another carrier 5days later went back....You can't beat T-Mobile

William Alderman: Best thing that could ever happen for Tmobile and Sprint to join forces

Judy Howard: Great staff! Very helpful...

Phil Parkhurst: Awesome people!

Cassandra McMillion: Service was great. Sales person very knowledgeable Enjoying service thus far.

Victor Roman: My first visit was a great experience. Miss Kelly Rudinoff was knowledgeable, professional and providedme with precise introduction. She answered all my questions. After my visit I had no problems. Great

Chrissy L.: I can’t remember the lady who helped us out last year, maybe Deborah. But we were having a lot of problems with the cell service we’ve been with since I got my first cell phone after high school like 15 years ago. We tried everything we could to not switch but they wouldn’t stop raising their prices to the point we were about to shut off having a phone line period. The guy at the store in HM kept giving us false promises and instead of lowering our bill made it go even higher!!! And said there’s nothing he can do to fix it we had to call corporate, but corporate repeated the same saying the store had to fix it. After several several back and forth we saw T Mobile having a switch promo. Super glad we went there!!! Our sells rep was awesome and so very helpful!! Then we went back again with minor issues that the manager fixed due to our sells rep not being there that day. Over all we really appreciate the service!! Highly recommend!!

Auggiesway: The staff wasn't helpful at all and had a very stand offish attitude. Couldn't even provide me with a phone number of other TMobile that handled repairs!

juana Mays-blackshear: Deborah is the greatest T moble employee to ever assist me she is very knowledgeable professional and should be a corporate trainer hopefully T moble sees the value she brings to the company

Bernard Webb: I’ve been with T mobile for 5 yrs & today this store location made me wanna switch…I don’t even care if I have to pay more .. Reason being is I went into this location & the customer service was terrible!!! No one greeted me even after standing in the store for almost 20 min..! Then after being skipped over I had to speak up only to be told it was a line & they would be with me when they could.. Understand people get busy but u still have an obligation to greet your customers & let them know if it’s a line & give good sound instructions on what I’m supposed to do… I work to hard for my money to spend it with a business that doesn’t appreciate my service

DOUGLAS WASHINGTON: Professional employees

betty davis: It was really busy so didn't really stay long enough to find to much out about it

Noemi Dominguez: Best customer service ever. If you need to speak to someone, I recommend Felix and Tanisha. That's who I had the pleasure of communicating with. They were amazing and had such a great attitude. They work fast and they work as a team. If one can't answer your question, they are not afraid to ask their coworkers for assistance. Very friendly and clean environment.You also have three other associates who I would recommend but I forgot their names unfortunately.

Denise lo: Minnie is amazing and goes above and beyond to help. She makes you feel so comfortable and at ease when you come in

Sandy Riedinger: Bry was really patient and helpful. She's very friendly.

Eugene Pinckney: Minnie, at Tmobile Skybo was exceptionally friendly and kind. One of the most professional and expert experience I have had in a long time. She has made me a Tmobile customer for a long time. She is truly an Asset to the company.Thanks Minnie, I will see you soon.

charles richard: Good customer service. Very helpful.

Zuki Shi: Minnie helped me switch over from cricket and was so sweet and helpful! Will be coming back here for all my future issues :)

Mufeed Alhablah: lazy work teamThey are not doing their job properly.I will switch to Verizon

Diamond Ruler: Sorry on every level, no change in the register, no paper receipt, systems ALWAYS down but still can take payments,SMH " and bad attitudeS

Wanda Adkins: Miss Minnie was awesome. Did an outstanding job.

Anita Smith: Bry is very helpful and understanding. Give her 10 out of 10

Dee Blessed: I just have to say, Minnie is absolutely the BEST. I told her what I wanted..... With reasonable expectations, and she delivered.... Absolutely above and beyond. Girl you ROCK!!! THANK YOU.

Reggie Rob: Bry was very helpful with helping me with phone. She's so nice

Leianna Cox: Went to other store by home depot first and the lady was not helpful decided to go to this one and Minnie helped us she was so sweet. Very knowledgeable and gave us the best price. Definitely recommend them and will be coming here from now on. Excellent customer service.

Antoinette Weathers: The gentleman was very helpful problem was fixed

Elena Del Castillo: Great service!! Ms. Minnie was very helpful and had the patience of a saint. She was awesome

Devon Dookhran: Minnie was excellent. My wife needed an upgrade and she made the process easy and smooth for family.

Jaclyn Raczkowski: Fast friendly service -Minnie our customer service rep was great at what she does and was awesome to chat with while she was upgrading our phones

Ebony Green: I was lied to three times by the store manager Marcus and told my bill would be less than $150 and it’s $234 and was told to call customer service after spending a hour in the store with him talking to customer service. When I called customer service it was no record of him even calling them to fix my account. And customer service was no help either . Don’t waste your time with T-mobile unless you like getting lied to.

Myron Castañeda Villanueva: Mireyla was the 1st person I spoke to on the phone. She said come on in and I'll take care of you. I walked in and she was w/ a guest. The "other" employee said come over to get help. As soon as I told her what I needed and that I spoke w/ Mireyla, He IMMEDIATELY said "I don't how to do that, you'll have to talk to her" and looked away and put her phone up to her face and said NOTHING else. RUDEST T-Mobile experience I have ever had. Mireyla was GREAT, got me what I needed very fast!!Thank 👊🏽 You Mireyla!

Daniel Wright: I have a metro by t mobile phone. I was stopped by three bored looking women at a table outside the store and told to go to Metro to get a screen protector...not sure why they could not sell me one?

Kenneth Schmidt: The staff provided EXCELLENT customer service with prompt attention when we arrived.

Laverne Robinson: Horrible experience! Sales associate DID NOT KNOW WHAT SHE WAS DOING OR TALKING ABOUT.

Jacob Bolin: The staff in this location are great! Super helpful, knowledgeable, and the best customer service I've had at Tmobile. Highly recommend.

Opie Edmond: Staff was great! Was able to get information on a program they have

Brian Porter: I got a new iPhone from here recently and it was a pleasant experience. This place isn’t one of those janky cell phone stores in the run down strip malls. I had a problem with setting up the phone and they were able to fix it quickly.

James Cimaglia: Hands down the best TMobile I have been too. The staff today was very helpful in assisting me with a much needed upgrade. I damaged my phone over the weekend and needed a replacement as soon as possible. My rep saved me a ton of money and did it with a smile in her face 😁5/5James

Manuel Mejia: Great shop,and fabulous prices.

Ivelisse Sobrado: Mui bien

peter cornali: Good customer service but unfortunately due to phone accessories not kept at this location. But people were very helpful to get it done.

Michael Melendez: Bad, not for all of them just for one toxic person.

Lisa Franklin: Awesome! I walk in and right away I got service. Today tmobile computers are down in person and by phone. Have cash!

ChristJesus OrdainedMinistries: My T-Mobile store is CS oriented, knowledgeable, courteous & very patient. They are super smart and catch on quickly to resolve issues. Great Team players!

Allison R: Professional and nice staff, made replacing my phone screen super easy

Char Wagner: With Covid, it's a little confusing how to best access public places. The person that helped me was wonderful...but I think the company does not do a good job of providing visible communication as to when you can enter the store or why you can't. It was confusing until I finally got into the store myself and asked. Then it made sense. I would post more information around the entrance and the lines that form, so people know. My wait time was over an hour...and there were only two people in the store and I was 2nd in line.

Brianna Steinel: I just wanted to thank Christian for his amazing service yesterday. He was able to help me set up my new phone and help me understand my phone plan jump on demand. Really went above and beyond to help my husband and I. Would always go back and ask for him. Great customer service, great guy. T-Mobile should be proud to have him as an employee.

Sandra Schiele: Best service everytime I go and anytime I need help or a new phone its the only place that I will go

Linda Pittman: I like there ear pieces for cell phones. They work very well. Now I am not with them as cell carrier I am with Verizon.

Christian Campbell: Cristian is the boss! He knew his stuff and was very helpful. The staff as a whole was friendly.

LaVar Wright: Jeniffer and Brandy are the best. In and out plus I kept my number from ATandT that I've had for 12 years. Go by the mall and see these ladies.

Tamara: I went to the store to get a new phone. Staff , Ernest , was really professional and a pleasure to deal with. 👍👍👍