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1. Truist - Fayetteville
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· 33 reviews
3817 Morganton Rd, Fayetteville, NC 28314, United States
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Diamond C: Wasn't greeted nor did I expect to be. Two tellers were up 1 helping someone & one looking down so I waited until somebody told me to come up then I explained & she told me to just wait over there and I didn't need a number or anything. Waited for 30min because they only had 1 customer service banker working on a Wed at 3pm. I waited for 30 min & still had 4 people in front of me... while 2 or 3 ppl worked the line & drive through.I hate calling because you get the run around sometimes but I called while waiting there and got the business done in 18 min over the phone. So 48 min in all... to do something I should've been able to do anyway. I hate I have to deal with this bank because they make things difficult for new customers.They need better systems in place.Nevertheless, I would advise you take a chance calling and go in only if 100% necessary because you'll be waiting a while.
Amanda Morgan: It's a bank
Pavel Tsiukhtsiayeu: They could not initiate the wire transfer on time. I went to an office at 3:30 PM, being 3rd in line. By 6 PM, they were not able to initiate my wire transfer. As I have a scheduled appointment early in the morning the next day, they really set me up. Though they've tried hard, it does not improve my situation.
Erin Ashcraft: They make you stand in line for a long time while doing what I do not know…. They aren’t always the nicest either.
leslie whitfield: I had the opportunity to apply for an auto financing with Truist Bank. My banker Ruth Medina Merchant. Ruth was very helpful and pleasant to work with. I felt she was just as happy as I was to to successfully complete the loan process. Ms. Merchant is truly as asset to the Truist team.
Melissa Smitherman: Waited 40 minutes to get a document notarized and they couldn’t even completed it. A woman came in after me and was able to get help.
Joel Cotto: I came to this location to get an official check out of my business acct and the teller had me waiting almost 30mins waiting on her supervisor approval once the supervisor came she said I couldn’t get an official check out of my business acct where I am sole owner. I always have problems with this location. Never had issues any where else. That teller supervisor is very bias and not helpful at all. How are you going to deny me access on my own acct?? Came to Hope mills location and Everyone was so helpful and nice. I am really thinking about switching banks because Westwood is the closest location to my business on Skibo. Bad business and customer service. I would give 0 stars but don’t have that option.
Cheryl Bryant: Rude! Branch on Monganton Rd. Fayetteville NC. They were taking customer calls on speaker phone were all customers can hear the conversation and personal info. Some of the tellers didn’t even speak and had attitudes. Did have one teller that was nice.
J. Moore-Bey: On 10-28-2022 I Went to make a deposit through the drive thru. Placed my exact Money paper and change into the tube. The money change (coin) came out in transit to the teller. After the teller stephany asked me how much money I sent it was 0.25 cents that was lost in the tube. Stephany then told me she could not credit my 25 cents. She then went on to say, that’s why Truist recommends it’s customers not to place change into the tube. There is nothing posted about this and she did not say anything in regards to this recommendation prior to the change being lost. This employee refused to credit my 25 and was very rude, the level of professionalism at this branch is horrible. Petty experiences like this, have me thinking about changing banks. I will be writing a Yelp review also.
Sherry Smith: I'm done with Truist. Ever since BB&T became Truist, I have had nothing but problems. I'm closing my accounts and moving to SECU.
Rusty Shackleford: Expect to wait 30-45 minutes to be seen, and expect the employees to be useless and rude
lillian little: Okay
Maria Gonzalez: I just called to ask a question and was hung up on before I could finish my sentence. They hire the rudest most unprofessional people.
Norma Just Girl: I didn’t mind waiting when 6 people were ahead. What I mind and took offense to is when Allen, who was already helping me, asked me to move to next teller so he could help lady that was behind me. The same lady that was talking while he was trying to help me. This behavior emphasizes why they get the low rating they have.
Merricat Singer: Had a job that did payroll through them; check was marked returned after I had already deposited it, and I was on the hook for the full amount plus a fee for depositing a bad check. To top it all off they simply didn’t answer the phone and forced me to go down in person to try to resolve the issue. Complete scam of a company.
Gina George: Wait time to speak to someone is extremely long. One lady is in her phone just laughing and having a good time. Meanwhile 7 of us have been waiting 30 mins now.
John Hill: I called this morning wanting to get information on starting a Business Checking account and needed all the information I could get on what you offered with this but the lady on the phone didn't really seem like she wanted to talk to and just gave me the basics. It really seemed like she didn't even want to talk at all. I guess I am going elsewhere for my business.
James Morgan: So this bank is already switched from BB&t to truest and don't even want to do the job I go to Westwood try to deposit my check I got an account with and everything want me to give you the runaround and then just walks away you know I don't get it I might have to switch Banks
Marie: My personal experience here was absolutely amazing! My issue was resolved in a timely manner and it really felt like I was being listened to. A huge shoutout to Kaprina Wells! She was phenomenal in her expertise as well as assistance with my account. Thank you so, so much!
Al Taz: Friendly, helpful staff always caring about us senior citizens
corrine doerr: I come here almost every morning one lady never speaks hello or goodbye 4 tellers and I pulled right up but still waited 40 mins for them to handle my deposits I really am thinking of switching banks
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2. Carter Bank & Trust - Fayetteville
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· 7 reviews
697 Country Club Dr, Fayetteville, NC 28301, United States
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3. Truist - Fayetteville
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· 19 reviews
7790 Good Middling Dr, Fayetteville, NC 28304, United States
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Ross Hayat: I would never go inside, they only care about the drive thru speed. I waited 20 minutes while they helped at least 8 cars. I was inside with 4 other customers behind me in line.
Amy: Rarely a wait inside. Staff is friendly and helpful.
Kayleigh Marie: I had the best experience here today. The assistant vice president Franklin was beyond helpful. He was so personable and helped me with everything I needed. He made the process of opening an account go so smoothly!
Rebecca cruz: I am one of those customers that does everything online or through the atm. I never go in a branch unless I absolutely have to. This is my home branch where I opened my accounts. I came into this branch and asked a teller if there was a notary she said yes and take a seat. After waiting I found out there was none and was told to go to quik & ship where they charge. Came back about 2 months later for the same thing. This time the notary sitting in her office acted like I was bothering her. After she notarized my paper there was no thank you have a nice day. My husband came in to open a business account 10 minutes before they were closing and was told sorry but it’s too late. As a bank manager myself for over 10 years and a notary I never let anyone walk out of the bank that wanted to open an account. And I didn’t treat my notary customers like they were bothering me seeming this was a service to our loyal customers. Absolutely hate going inside this branch for anything.
Don Gilmore: The people at the branch are super !! Leasia & Cunningham are the Best on the Planet !!
Connie Ingle: Horrible service, the customer service is a joke, they act pure clueless. I miss BBT never had this issue. Blamed me for some stuff 9n a report I call none of it was mine, there not there to help you just eat and chair to sit in. Back to the credit union they care about there customers. Truist just tries to find fees to charge you!!!!!! Glad to be gone!!!!!
Gina Odom: Absolutely the worst bank on the east coast! Nothing but problems constantly with my business account. Long lines, never return telephone calls, even charged me $400 to make a large deposit!!!! Go Go somewhere else customer service is a joke! I have been the phone all day trying to make a wire transfer. Started at 8am this morning, its now almost 5pm and I still have not been successful. Everyone has been too busy to return my calls.
james flood: ATM was out of money. Went thru the drive thru. No problem...
Stuart Poynter: BB&T has got bad over the last few years. Service has gone downhill and speed is horrible. Been with them for almost 20 years and am seriously considering changing to another bank. It’s always the same excuse as to why they are slow. And they have never done anything for me except keep my money. I would seriously do my homework when choosing a bank as this one might not be the best choice. I will say Crystal did make an effort to speed things along but it goes way past this one service experience.
Christina Barbeau: The service is GREAT but the one to two hour wait in line is freaking ridiculous!
Destiny Weaks: Mrs. Krystal Cunningham Was Awesome Knowledgeable And Full Of Energy! She Was A Breath Of Fresh Air. It Means So Much To Know That Your Staff Truly Care! God Bless You ❤
Kaye Wheeler: The absolute slowest bank. Been in line at the drive thru for 42 minutes and there were only 3 cars ahead of me!!! Beyond ridiculous.
Larry Price: The manager and drive thru cashier has always been pleasant and helpful. I've been doing business with BB&T for more than 40 yearsThis is the best.
Jacqueline Guerrero: Very slow customer service. I wish this branch cared as much as the others in Fayetteville. The employees clearly dont care about everyone's time.
Remiii: Their Customer service help line is terrible. I just opened my account and haven’t had it for a week and my services are already getting ended do to lack of protection. Allowing a check I did not deposit to be put into my account. I let 3 employees know of this fraud activity. The lady that answered finally after sitting on hold for about an hour and a half was very rude she also had a very nasty attitude. I will never bank with this branch or any other branch associated with Bb&t EVER AGAIN.
Will Morr: I HATE THIS BRANCH. THE ATM IS ALWAYS DOWN. LINES ALWAYS LONG. BBT HAS TIME TO BUY OUT OTHER BANKS BUT CAN LT FULLY STAFF THIER BRANCHES. YALL AINT WORTH A CENT. I SHOULDNT HAVE TO DRIVE 15+ mins JUST TO GET TO ANOTHER BRANCH. TERRIBLE. TERRIBLE. TERRIBLE.
Erika Duncan: I hate this branch! Google needs to make 0 an option. I never come here for anything good like obtaining other products from them no it's always something they messes up on. From the fact that you cannot get money at the drive through to the fact that they change your PIN number at random. I just came in here and it took a banker almost 8 min to acknowledge me. One gentleman sat in the office and looked like his feet was kicked up, he looked very relaxed in a professional environment. Another lady walked pass me never greeted me got whatever she needed and continued about her business. REMIND YOU I WAS THE ONLY ONE HERE! Nate was the exception once he realized I was in the lobby he was very friendly and assisted me fairly quickly. Every time I come in here it ls awful. This bank lacks forward thinking and there is no progression. I am going back to Wells Fargo were they at least try to think about convienencing the customer First.
Elizabeth Sanchez: I don't go into my bank very often but this time I had a great experience. I only had to wait a few moments and the tellers were very polite. Silvia, the lady who helped me was just wonderful. I thank her for her friendly and fast service.
Cramer Gallimore: This is an excellent branch of the Branch Banking and Trust bank. It is conveniently located at the huge Walmart Center in western Cumberland County near the hope county line. Very friendly people. The manager is always present and attentive. I've always gotten great service here.
Bacon: Excellent
4. Southern Trust Mortgage - Fayetteville, NC - Fayetteville
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· 61 reviews
4187 Sycamore Dairy Rd STE 101, Fayetteville, NC 28303, United States
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4worldlovers: 
Our Fayetteville, North Carolina branch houses a tight-knit team of well-seasoned Mortgage Loan Officers that are committed to not only being a staple in the community through charitable causes and involvement but also working with local families on achieving the goal of homeownership. We are proud to have been the recipient of the Fayetteville Observer’s Readers’ Choice Award for “Best Finance Company” in Fayetteville. Whether you are just looking, ready to purchase a home or interested in refinancing, give us a call today; we are excited to guide you through the process!
Southern Trust Mortgage is happy to be serving homebuyers in Fayetteville, North Carolina as well as the surrounding Cumberland, Harnett, Hoke, Moore, Johnson, Robeson, Sampson, Bladen areas. We are committed to offering the families of North Carolina a diverse range of products that fit each unique situation. Whether you are Military seeking a VA loan, a First Time Homebuyer looking at FHA options or in need of a Jumbo loan to finance your dream home, our team is committed to making home happen for you. Call one of our experienced Fayetteville, NC Loan Officers today!
Our Fayetteville, North Carolina branch houses a tight-knit team of well-seasoned Mortgage Loan Officers that are committed to not only being a staple in the community through charitable causes and involvement but also working with local families on achieving the goal of homeownership. We are proud to have been the recipient of the Fayetteville Observer’s Readers’ Choice Award for “Best Finance Company” in Fayetteville. Whether you are just looking, ready to purchase a home or interested in refinancing, give us a call today; we are excited to guide you through the process!
Southern Trust Mortgage is happy to be serving homebuyers in Fayetteville, North Carolina as well as the surrounding Cumberland, Harnett, Hoke, Moore, Johnson, Robeson, Sampson, Bladen areas. We are committed to offering the families of North Carolina a diverse range of products that fit each unique situation. Whether you are Military seeking a VA loan, a First Time Homebuyer looking at FHA options or in need of a Jumbo loan to finance your dream home, our team is committed to making home happen for you. Call one of our experienced Fayetteville, NC Loan Officers today!
Adam Hill: Marilyn is efficient friendly and wise in the market. 100% recommend
Kiana gist: Marilyn helped me through my finance process of my loan for my house. It became VERY STRESSFUL, but in the end, we got it all worked out. I appreciate her patience with me through the entire process.
Oreos Sister: We saw good reviews on Southern Trust and went to visit with them. We talked with Mitch and he got us started with what we needed to know. Any questions we had were answered, and all was done as quickly as it could have been. Thank you guys!
Coleen Neveils: Mitch was so awesome to work with. He was on top of everything when it came to my initial application all the way up to the close of my house. Mitch kept me informed and was always available if I had questions. I couldn’t have asked for a better experience! Thank you!!
Grant Wiles: Mitch did an outstanding job helping me with the purchase of a new home. He was extremely attentive and able to greatly expedite the process!
ESR Trust: Exceptional customer service and results. Brian is the go to guy!
Ajazzaries Accessories: Marilyn Mikan, Loan Officer was incredibly helpful. Words cannot express how she was very positive and faithful through this emotional process. She explained the mortgage process in a way that was easy for me to understand as a first-time home buyer, was responsive in all communication forms, and pleasant to work with.Their was a time during the home-buying process of a Condo Ialmost gave up, Mrs. Marilyn Mikan advocated for me.I highly recommend Mrs. Mikan, and will use her for my next purchase.Thank you so much!!💐💝Ms. A. Woods
Terry Family: I wouldn't choose anyone else but her. Definitely knows what she's doing. Thank you so much. I love my new home.
Wade Kinlaw: Brian and his team were super easy to work with. He made the process really smooth and was able to get me a lower interest rate than the other mortgage consultants I spoke with. Brian built a great team at Southern Trust!
Matt Archer: We decided to buy a home and at the suggestion of a friend we called Marilyn Mikan for a pre-approval. I gave her my financial goals and she started working on it. In about a day she called me and let me know what we had been pre-approved for and sent us house shopping. We found a home within a few days and set the ball in motion. She answered all my questions as we are a first-time buyer. She sent me all the required documentation and I sent it back, and then called with questions. She never made it seem like my questions or concerns were not worth her time. She called weekends and nights on her time, so we stayed on track with our purchase. A very professional and knowledgeable loan officer. The process was quick and right where we wanted and needed. She has been a rock for my wife and I with our first home. Would highly recommend and have to our friends that are starting the home buying process.
John P: Abby was real easy to communicate with and she answered all of the questions we had throughout the entire process. Obviously buying a house is stressful, but she made the process easier and was clear with what documents were needed. They also have an app where you can upload all of the needed documents for the loan, which made it way easier. Anyone looking to purchase or refinance their house needs to contact Abby to start the process!
Rizzo Unsourced: The team is very professional and quick to respond to any and all question. We had an unexpected problem arise and they helped us through it without further issue. We would recommend them to others.
Matt Brown: Mitch was a pleasure to work with, very attentive and got our re-fi done quickly with an awesome rate! Highly recommend
Keila Rivera: Perfección, profesionalismo y servicio de excelencia. Simplemente lo tienen todo. Ampliamente recomendado!
marenda price: I highly recommend Mrs.Abby if you are planning to purchase a home. She was beyond awesome. I purchased my first home in June, Abby was very helpful, educated, and beyond patient through the process. I am so glad to have had the opportunity to work her. There were literally times I cried, got frustrated but sure enough Mrs.Abby pull me through it. If you are considering purchasing or selling CHOOSE MRS. ABBY, you won’t regret it she is phenomenal. Thank you for all your help ❤️
Rebecca McAlister: Abby was phenomenal! Super organized, easily accessible, and knowledgeable! Highly recommend her for your mortgage needs!
Paul D.: Marilyn Mikan was awesome. Made our mortgage experience a pleasure. Way easier than I ever could of imagined. Paperwork was a breeze. Explained every little thing to us. Would definitely reccomend Marilyn to anyone looking to get a mortgage. Southern Trust Mortgage has a great asset with her!!
Jessica Lavengood: We had a great experience with Brian Canady. He took the time to explain every detail of our loan, made sure we were comfortable with where we were at, and was always there to answer any questions we had during the whole process. Will definitely recommend!
Abigail Sanders: Mitch made the whole process extremely easy and answered my questions in a very timely manner!
Gary Knight: I am very thankful for Abby Guadalupe's professional, responsive and honest assistance with the whole mortgage process from beginning to end. She made herself available to me via any method of choice- email, business phone or cell phone, which I appreciated and took advantage of. Abby took her time to ensure I understood the entire process of closing on a mortgage. Patient, kind and understanding Abby is exactly the type of person you want working on your behalf. I am grateful for all of Abby's work she devoted to my purchase of my home.
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5. Truist - Eastover
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· 5 reviews
3826 Dunn Rd, Eastover, NC 28312, United States
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6. Truist - Hope Mills
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· 22 reviews
3618 N Main St, Hope Mills, NC 28348, United States
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Michele Mullins: The 5 stars are not for Truist but for Tonya in Hope Mills; She is the branch manger at Hope Mills branch, has been a terrific help in getting things moving with their research dept. I was at my wits end with trying to get someone from Truist to call me back. No one at the 800 number could help. The branch I used to deal with no longer exits so called the Main Branch. No one at the Westwood, Main branch returns calls and the branch manger's voice mail says it is May 8th when it was really June 20th. Left him voice mails on his work and mobile numbers, never got a call back. Left voice mail on the main line mailbox because they were too busy to answer the phone in the branch and again no one returns phone calls. Customer service leaves a lot to be desired--even if you were a BB&T "Gold" customer.Called Hope Mills and asked for branch manger. I had to hold for a little while but no big deal. Tonya immediately knew what to do and who to contact and she called me back, just like she promised she would. Everything happened just like she said it would and now problem solved. Not to get into detail but this was an issued caused by BB&T from 8 years ago.Also thanks to Destiny in the St. Paul's branch, she put in a written request for this issue and was told that it would take until July 7th for them to get to it. That is when I called Tonya who worked a small miracle. Cannot say that I would recommend Truist to anyone that needed a bank but I would definitely recommend contacting Tonya if you have an issue.
D. H.: this is like the Rose's of Banks. this place is a joke. want to spend your whole day wasted with unknowledgable bankers or wait all day ON THE PHONE to get the run around, or hung up on.... put your money here!!!!!
Nicholas & Marissa Rivera: They have been great to work. We look forward to using them for business and personal finances.
Leetrina Odom: They over draft me twice I had over draft protection still charge me 154.00 and wouldn't give it back claim I had to wait until NovemberMoving my acct
Team Blue: Didn’t block a fraudulent transaction and wouldn’t refund it. Their system even flagged it as possible fraud but wouldn’t do anything about it.
Wynter Carlile: Just opened account and banker was so kind and informative. Sandy is amazing!!!
Shelly Smith: Seriosuly one of the worst banks around. Just DONT DO IT!!
Thomas Parker: The women at the counter do a good job. The issues are BB&T is very greedy if you use an outside bank ban they charge you 3 dollars even on cash points which are supposed to be free. They have barely any ATMs. They charge you charge you charge you greediest bank I've ever been with.
Ashlee Hallman: BB&T Hope Mills is the worse bank ever!!! They don't take responsibility for their errors.. If someone steals your checks and misspells your name on them they will still get cashed... Rather than take responsibility for their errors they will blame you for them being stolen! Also their new policy of someone can deposit a check or money order into my account but they cannot deposit cash?? BB&T you are worse than CresCom and they are bad!!!!!!! Will never do business with you again and I am telling everyone I know not to do business with you either!
Jo Buxton: Racist they ARE! My mother went to this bank’s drive thru and the banker waited on others before her even tho she was there before the others. Then was asked if she had an account there, when her name was clearly printed on the check for cashing(they don’t do atm/debit cards). And when my mother got home she notice that her DL was cut smooth in half!!! They better be glad I don’t live in Hope Mills! The next time she goes there I will be there.
josh justice: bbt phone system is the worst and i cant even talke to a real person on the 24 hour line or at the branch office
Former Resident: such a racist bank every time I go here never see any people of color working here seen them interviewing one very skilled and qualified black lady that I use to manage a long time ago. Found out they did not hire the young lady today when speaking with her its so sad to know that this bank never likes to have colored people working here I also will be sending a letter to NACCP because they are being very racist, DO NOT BANK HERE GO ELSEWHERE
Timothy Fitzgerald: People are nice but they can't do anything about fees. I was trying to have a savings account but things came up and charged me $60 for not having the minimum balance in it. Their app is great, but that is the only good thing they have.
Conor fitzsimmons: Such a sorry bank.
Adeacia Williams: Management is incompetent. Customer service is beyond repair. Rude and unqualified to deal with humans. As a business owner, I would love to know the “miracle strategy” that these people use in order to stay in business and provide such poor, inadequate service.
Jt Mumford: What a sorry staff. Whoever runs that whole hope mills location show should be fired and the bank needs restaffing immediately. They are not a community supporter. I urge you all to reconsider your dealings with this particular bank and go out of your way to use another BBT.
Jay McClung: Today, 09/07/2017, @ 10:50 am I was depositing cash via ATM. I loaded the money in and received an error. It stated "sorry, unable....". It took my money with out depositing it and providing the requested eReceipt. I called BB&T and was bounced around and given no turn around time. Still on hold 20 minutes and counting.
SSC: BB&T has some sketchy fees, but it makes them more money
Marisol Conner: Worse service ...not just one time but always unfortunately is the closest branch to my house. The machine dont work, they leave people waiting on drive through forever but you see people inside just walking around and customers beside you just shaking their heads
Aaron McLamb: This branch charged me bone dry for a atm theif that was discovered but never recieved help . Thanks for your "Insufficient" customer service.
John Galloway: No way to call this branch and reach an operator. Spent 15 minutes going through every single prompt just trying to ask if they had a notary in. When pressing 1 to speak with an operator it directs you to the 1800 customer service number. ADD AN OPTION FOR A LOCAL BRANCH OPERATOR PLEASE!
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7. First Bank - Fayetteville, NC - Fayetteville
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· 12 reviews
2818 Raeford Rd, Fayetteville, NC 28303, United States
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8. First Citizens Bank - Fayetteville
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· 15 reviews
520 Westwood Shopping Center, Fayetteville, NC 28314, United States
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9. First Citizens Bank - Fayetteville
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· 6 reviews
3604 Ramsey St, Fayetteville, NC 28311, United States
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10. First Citizens Bank - Fayetteville
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· 7 reviews
126 Broadfoot Ave, Fayetteville, NC 28305, United States
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11. First Horizon Bank - Fayetteville
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· 16 reviews
4841 Ramsey St, Fayetteville, NC 28311, United States
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12. Fidelity Bank - Fayetteville
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· 25 reviews
2911 Village Dr, Fayetteville, NC 28304, United States
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13. First Citizens Bank - Fayetteville
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· 13 reviews
1701 Owen Dr, Fayetteville, NC 28304, United States
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