Best Icbc Cary Near Me

Christina Long: Staff is snotty

Michael McCord: I've been into this branch 5 or so times and I'm not sure I've ever gotten what I needed to get done accomplished (sending a wire, getting a form notarized, making a deposit).I always end up having to go to a different branch for basic banking services.The bad service here isn't a fluke. Save yourself the time and frustration -- go elsewhere.

David: High quality experience working with Lauren. She helped me to get into better checking/saving solution, and pointed out helpful elements on our existing loans. Made me feel a lot better about the Truist transition.

Shatara Hubbard: Never thought I would be racially profiled at a bank. I went to cash a specific check at this location because it was closer to my job. I don't bank with them but the teller treated me like I was committing fraud. Wasted my break time because she assumes that it must be a stolen check that has my name, address and I had a valid ID with the same address on it. I called to speak with the manager and the same person answers the phone and says the manager is on "vacation". Just sat you don't want people of color coming there.*Update* So why did I just leave the Tryon location and did not experience any issues???

Stuart Short: Terrible service. atm is out of service and only one bank teller at 4 Pm on Wednesday. Never coming back here.

Apex Waves: I have had a great experience with our bankers. They are always very nice, respond quickly, and I genuinely feel they have our best interest at heart.

Dad None: Although the teller positions are often undermanned, the staff is friendly and knowledgeable, and they work hard to satisfy your requests.

Camilla Coleman Brooks: I would give 0 stars if I could. Horrible banking experience here. I am immediately switching banks. If you value your money and your sanity, BANK ELSEWHERE.

Amy McKeown: I closed my Truist checking and credit card account April 4.It is now May 19 and after multiple trips to the bank and phone calls with “customer service”, I got two emails and a letter today regarding my “overdue balance.” I went to the bank again today and the teller said he would submit my request to close the account again. That’s it, he says, that’s all he can do.Truist REFUSES to close my accounts. They cited that I had some sort of customer service agreement that was still pulling money from my account. I have been through every possible retail account and deleted every service agreement with PayPal and they are still charging me fees.The worst is that they are trying to take $100 from the nonexistent checking account to pay off a few dollars and change in “interest and fees” on my credit account. The checking account is “blocked” but not closed, so $100 withdraw bounces, resulting in an insufficient fund fee. The credit card account doesn’t get paid so the non payment and interest fees continue to accrue.I reported Truist to the Consumer Financial Protection Bureau and to the state Attorney General’s office. The state Attorney General’s office won’t touch it, and the Consumer Financial Protection Bureau says that they are still waiting to hear back from the bank.I have heard back from the bank and the answer seems to be that they simply will not close the account. Why not? Because they can practically print money from it by continuing to charge me absurd fees.All I want is to close this stupid account. I have been trying for months, but I’ve literally had to save up money for months in order to pay off the fees and move all of my transactions to a different bank. I finally paid it off April 4th and I still can’t close the account.How do I make them close my account so they stop charging me these fees and report my credit card paid off to the credit bureaus?

terry Zheng: Very good experience, polite and professional

Wh1teLux: WORSE BANK OF ALL TIME OVERDRAFT FEE'S IS ALL THEY SEE! THEY DONT CARE ABOUT YOU NO WONDER THEY HAD TO MERGE WITH A NO BODY FL BANK STRAIGHT TRASH I CLOSED MY ACCOUNT BYE!

donna cook: Terrible customer service experience. I needed to report debit card fraud and get a temporary card. The branch was physically dirty, understaffed, and “out” of cards. If this represents Truist then I will be in my way. Never met this sort of disappointment at BB&T before.

Barbara Henry: Very disappointing interaction with the manager, John Walker. He was to help me with a letter I needed to close an estate. After waiting two weeks for his reply I called. He did not seem to aware of any of our previous conversations and was unable to provide information he had previously committed to. I asked him to take our conversation off speaker phone. He was not willing to that as well.

Willie Smith: I’d like to post a pic with the 6-cars in one line on a Friday afternoon. Not only that, but you cannot go inside. BB&T was ok, Truist sucks. Closing my personal and business account on Monday!!!

LeAnna DeLoache: I had a great experience with Erica. I made a call initially to discuss things. She was friendly and knowledgeable. She followed up later. We made an in house appointment. That went well. She assisted and handled what I needed taken care of and informed me of other opportunities I qualified for or which were beneficial to me. I'm glad I found this location.

Paul Smith: If you like BB&T do not go to this location. If you are a local business who banks with BB&T don't go here. If you need change for your local business don't go here as they never have change. If you want a fast or caring associate don't go here. By far the worst bank I've have ever been too and this includes Bank of America. Slow. Rude. Never have any change. When you call they place you on hold for an average of 6 to 10 mins. They have no problem wasting your time or gas by coming to there location with no warning that they don't have what you need. Long story short go to another BB&T if you want actual service.

Cecil D'Souza: I agree that it is the worst Bank with the worst Branch Manager. The guy does not even have the courtesy to call me back when there was a serious violation of my account and privacy. And these are the people responsible for my account and security who allowed somebody to withdraw money from my account without a valid ID and Bank card. Those two documents are with me.You would think that if the Bank had any sort of customer accountability or professionalism, or even courtesy, you'd get a call to discuss why this violation happened and how they can assure me that it will not happen again. Pathetic is not the word. I surely will send off a letter to the Corporate office letting them know what a pathetic Bank this.

Nickki Smiles: Worst bank ever. It sucks that the company I work for uses this bank. I would never do my personal banking here. Always issues with them loses my deposit slips from weekend and night deposits. Then when you ask for them to reprint deposit verification they don't know how so you waste time waiting on them to figure it out. BB&T GET IT TOGETHER!!

Matthew Fahey: Always greeted with a smile, very friendly staff. Convenient location to my work as well!

Ben McDade: Worst bank ever.

Ken Miller: 2 tellers and no bankers in this branch. All of the banker offices are dark and empty.Truist should either staff this branch or close it.

Gray Taylor: Worst service ever…. Sooooo slow!

Kara Murray: The slowest customer service. Sat at the teller for over 15 minutes before someone even came and talked to me. I would have left but I already sent my money and ID through the carrier tunnel. Try to avoid this place

Gregory Lyon: Temporary closed

Michelle Mohr: Absolutely horrible. Waited 30 minutes in line for them to refuse to cash a check my grandma gave me because it was made out to “cash”. Truist is slow and bad at banking.

Guadalupe Texta: I wish I could give it a zero score if I could. They have the most rude unprofessional old lady with glasses Monday April 22, 2019 12:54pm. She is very lazy and unwilling to provide me with the service of chasing my check. I been with suntrust for 3 years and never had a problem. Today I showed up with another check in my name the lady didn’t want to cash my check at all. She just said this is not you. I gave her my ID and my master card. She was too lazy to even type it up in the computer to verified my account. She said to me I never seen you before so the name in this check must be wrong. She didn’t even check my account to check my complete name. My middle name is abbreviated on my MasterCard since it’s long but she just went by,..well it’s not your first name so I am not going to cash it. I felt discriminated if that’s the right word to use, at not being provided the profesional service I deserve. Worst experience ever, suck being left out because the employee here lacks initiative, and just lacks willingness to work.Again I WANT TO REAFFIRM THAT SHE DID NOT TYPE MY INFO IN MY THE COMPUTER TO ATLEAST CHECK BY ACCOUNT INFO. YET MADE ASSUMPTIONS IN HER OWN MENTALLY ILL MIND THAT I WAS GIVEN HER WRONG INFO. Can you atleast type the info in the computer ??? Lazy people.End result I took my things and left.As soon as I realized that I was treated unfairly, I called the office asking for the manager. Same old lady answered, may I speak to a manager? She answered NO HE IS BUSY RIGHT NOW, ok, may I leave my name and phone number so I may get a call back. She answered NO! She said just call back again until you can reach him. I honestly hope all calls are recorded, because with her attitude this bank is a JOKE. I asked again, you seriously can’t take my name and phone number, I am a member to the bank? Then she said, fine. I honestly don’t think she will give it to the manager but I will sure be calling until I can reach him. I will update my review as the process goes or if anyone at the bank even cares.

Ilya Alimov: Avoid SunTrust at all costs! Find a nice local credit union to deal with. I opened a new account online and it was shut down within several days. I called at least 5 times and they could not tell me the reason why my bank account was closed and told me to go to a branch. The branch was not able to tell me why the account was closed, and told me to call 1800 number. All they tell me is that it was "due to rules and regulations" without citing a true reason.

Richard Chang: great and friendly staff!

Douglas Vought: They violate Regulation E to avoid paperwork and will close your account if you try to dispute it. SunTrust should be avoided at all costs.

Jeffrey Darden: This branch charges $7 to cash a Suntrust Check with them. I was told that I could pay the $7 fee or take the check elsewhere.Not a good experience.

Nathaniel Hill: My wife passed away and she has a mortgage with this bank. When I received the letter of administration documents to handle the mortgage from here, I took them to this branch and they completely refused to look at the documents or even help me. They were very non-comoassionate and acted like they didn't want to handle the issue and just wanted me out as soon as possible. Do not bank here.I would like to add that when I took these same documents to SECU. They were able to handle all of her accounts for me on the spot.Update: They finally sent some paperwork to help out that will take them weeks to process but they sent the paperwork to the incorrect address. Very incompetent.

Am Po: I had good experience with banking. They stood out during my need, especially Pinkal Kharwa, she is knowledgeable and very cooperative banker and supported my requests to work with account maintenance. I would recommend this branch of the bank for sure.

Harry Burman: The most helpful manager here. He helped wire some money.These guys have great customer service.

Kuan Ho: I had an issue after Truist merged with BB&T where i could not access my account. After trying to resolve this for over a month and hours of talking in person to no avail, I spoke with banker Pinkal Kharva. She resolved this issue in an hour. Everyone was very polite and professional.

Danny Sweeney: terrible service dont waste your time banking heretry calling the help line no answer really

Norman Gillis: ATM has been broken multiple times. Want to make a deposit? May the odds be forever in your favor! Want decent customer service from the branch because you can't use said ATM? Just go to another branch. Want to make a transaction during holidays? Should of done it well in advance, no matter what situation you're in.Long story short, most of the people at this branch just don't care and it's obvious that corporate doesn't care about this branch either. Just go elsewhere.

Raj Gosavi: If you live in Cary, I recommend this bank for your needs. These guys are great. The bank manager, Daniel is an outstanding manager, and all his team members seem happy working at that location. They will go above and beyond to help you.

R and J Lodato: Don't bother to use the promo with them.Too difficult.Wouldn't recommend this bank.

I Love My Family: Fantastic Experience!! The tellers are the best and really strive to help. The lead teller (Ali) is awesome!!!

Daryll Hinton: Alexandra is an absolute delight .....great customer service , just makes a run of the mill bank drop off a hi light of the day !!!!

Tyler Owen Hendricks: Good people and good policies.

Christina Smith: Worst customer service I've ever experienced at a bank. The tellers are rude and slow. The line was long and I had my 5 year old with me. They no longer set out the withdraw slips so I have to hold the line up with my squirming child to fill one out. Then they say I can't access my money because they have an old ID on file and I would have to sit down with a manager to fix it. I have never had this problem before and I come here every month to pay rent. I have had it with the inconvenience of SunTrust.

Ed Guardado: Worst customer service , the teller was unprofessional, and rude as I wanted to cash a check , I was helpless in the service had to opt out by asking the person that gave me check to pay me in cash better . Will not come back to this bank .

Joanna: I've gotten good customer service there, and I have been happy with SunTrust!

Praveen Sriram: Very nice tellers and a great staff but only gave 3 stars because of minimum balance and direct deposit requirements for their checking account. I closed my account and am staying with First Citizens Bank. But not too terrible since tellers and staff are courteous and friendly and my mom banks here. I would give 4 stars if they lowered their minimum direct deposit requirement from $500 to $250. This seems to discriminate against low income americans but that is typical of most banks so can't get too upset about it. Good bank but needs to improve its checking account requirements.

Sagar Reddy: Never trust Suntrsut for mortgage needs, Worst Mortgage ever seen. They change rate just 1 day before your closing.

Veronica Richardson: The mobile app says checks will be deposited in 24 hours. This is not true. I depostied a cashier's check at 9am and the next day, it clearly shows the deposit went through but it is not including in the balance. The bank in Cary says their "back office" was not open to complete the transaction. If the mobile is a 48 hour wait, it should state the same. In addition, how is the back office not open on a weekday? It is 2021, mobile depositing should be exactly the same turnover or LESS than traditional depositing.

Tiffany C: This location has a representative named Susan and she was an absolute pleasure to work with. Susan was both professional and polite. She explained things clearly and assisted me promptly.

Sarah Almeida: The manager and staff successfully helped me with an item that my local branch was unable to address. They were kind and patient and sought out, listened to and addressed my feedback / concerns. Excellent customer service!

Hooman Yegani: Great professional customer service.

Christopher Tobin: Rxremely dedicated and friendly staff; Susan is polite.A sublime experience.

Deidra Hoskins: Bank is great but this is the slowest least attentive branch I've been to. All I need is a withdrawal and it takes forever, Every time.

aj williamson: Don’t waste your time with this bank

David: The employees are nice but the bank itself is horrible. Online banking is a nightmare to use, avoid like the plague if you use online banking at all. Be prepared to have holds placed on your cards/accounts and being told how much of your money you can spend.

David T Gregory: Drive through or walk up bank machine in same location.

Marie Morales: Worst drive-thru EVER. Prepare to sit in line for, at least, 30 minutes… at least. I kid you not. You’re also trapped in line because of the layout.

Abbie Sherman: Staff was kind, helpful and attentive

Jason Yassin: I have problem on my account and I can’t get any help because no customer service after 10 pm I have to wait until next day go fix my problem definitely not recommended

Faryal Khan: Michael and Ray were both great bankers and now they both have left. I miss them so much because they were both so knowledgeable and personable. Current PNC tellers and bankers are nice as they can possibly be but they just can't compare with previous employees. PNC please treat your good employees better so they don't leave!!! I changed my 2 star review to a 1 star because my wire transfer was done incorrectly. For the love of God, please don't put incompetent people in charge of transferring money, especially overseas.

Honest Review: Terrible customer service.

M P: Manager, Michael, was fast and efficient. Felt like the staff cared for my needs.

Kelly Williams: The manager Mr. Potter was extremely helpful when it came to my financial needs. Even while the location was busy he took the time to show concern with client and other employees needs. It was nice to see a bank supervisor showing empathy for everyone. Will recommend to family and friends.

Michael Forte: Nikki was quick and efficient. Entire staff was friendly and courteous. Happy New Year!

Dana Gower: This branch has always been very helpful, responsive and prompt in helping me with any issue I need help with. Always upbeat, friendly and knowledgeable. It's nice to have live help in our technological world today!

Benjamin Fonke, D.C.: We just moved to Cary recently, and the process of finding a bank that we liked was not easy, until we found PNC. The best description I could write here is that PNC in Cary offers big time bank features blended with small town bank customer service.

Patel Devang: Went in the morning for notary service. Agree that I took an appointment in the morning itself before I entered. When I entered in the bank, waited for more than 20 mins for someone to atleast come and ask. No one show up. one person was there and show me three to four times with cross eye but not even stood up and came to ask. I have a personal and business both accounts with PNC, luckily not this location but in different branch.DONT FORGET THAT EMPLOYEES ARE GETTING BREAD AND BUTTER BECAUSE OF OUR ACCOUNT WITH BANK.Lesson learn, always open an account in small local growing bank to get good customer service and stop providing business to this kind of arrogant people.

RKR Vangala: Branch manager is very helpful and informative. They are serving only by appointment, so When I walked in I was asked to take an appointment by texting. wait time was not that bad.

theresa yirsa: On Saturday July 16th I was in the bank and Ashley was there to help me she took care of my needs and wrote everything out for me and set up a new visa card for me She deserves 5 stars

Nishit Vora: This is the worst PNC branch I ever been too.The lady called Alexandera is completely resist.She only like to serve some kind of people only.Branch manager should take some action for poor customer service.

Tamer Ceylan: We opened a joint checking account at this PNC Bank branch today and had a very good first impression. Our banker Nicholas was outstanding at every step of the process. He was the most professional, polite, and knowledgeable banker we have ever dealt with. He did everything smoothly and explained everything thoroughly. A very positive experience!

Julius Allih: Great 👌

Lakia Johnson: If I could give this place a zero, no stars I would! Horrible customer service, I sat there for 2 hours and no one could help me. They put a hold on my account, could not give me answers, I rather go to another bank. Stay away it’s not worth it!

gSP1k: Opened an account here and had to revisit several times due to errors. Smh. I’d rather drive to a further branch instead

Frank Harrison: Tellers are nice. Branch manager is not helpful

Vadim Kuhay: If you value your privacy - Don't go here!!!A teller here emailed my personal and business financial information over open channel back to me. There was absolutely no reason to scan and email back to me my financial and PII info I'd prepared and printed out for them. A simple apology and a prompt call to IT to attempt and clean up the mess would have done it for me. But I received a blame email instead.

forrest newkirk: I went into the Branch and sat down to wait on a Personal Banker on 10-4 around 3:40pm. The personal banker was on the phone with someone which I understand. There was 1 customer that was in the Bank talking to the tellers. I sat in the chair for about 10-12 minutes and no one spoke to me at all. The personal banker walked out of her office made eye contact with me, never spoke and waited on the customer that was there which is correct. Still no one said a word to me. I sat for a couple more minutes then I left. My issue is not a person that worked there Greeted me or even said we will be right with you.

Ryan Stormont: Love this bank… The customer service is always exceptional and you always find a friendly face greeting you when you walk in.... pleasure to bank with.

Praveen Sriram: I have a checking account here opened in June 2014 and I don't use the account much but have a fair amount of money in my Virtual Wallet account and am happy I don't get charged any fees. Took one star off since they charge you to use a teller but I guess that is because of their overhead and labor costs. First Citizens Bank is my primary bank but I am also a proud customer of PNC Bank and never had any problems bank here. Greg who is the sales manager at this location is also very friendly and amicable.

Laurie Hughes: What a mess our car loan turned out to be. After 3 months of the loan they sent our payment back and said the loan was paid in full? This is a loan on a new car?????

Waqas Khan: This is the worst pnc branch i have ever been to. They always say that no one is available and you have to make an appointment to see a banker. The same thing has happened twice. No other pnc branch does that.

Saheb Bothe: Very professional and helpful team, Excellent support received from Diana.

Amanda Steinert-Francfort: The employees at PNC Bank are some of the nicest people in Cary. They really care about your needs and make sure your experience there is always a good one.

HwaJi Min: Great staff and service

n8sk848: If you don't want your money to dissappear when you need it the most, not sure if its the bank or just this branch but this branch is not it.

Stella Lowery: My husband passed away and when closing his account they put the cash in a envelope and handed it to me and said have a good day. No I'm sorry for your loss or anything. I go out to my car and count it because I was going to make a deposit at my bank and it was short. I went back into the bank and they said their counter is not over so they will not give the rest of what they owe on his account. Do not bank here. They are deceitful, rude and don't care about their customers. It was hard enough doing what I had to do, without being considered a liar.

Holly Tew: Slowest bank ever!! I have not been happy since Suntrust sold my account to First Horizon. Will be finding new bank ASAP. Also, there are only 3 locations

Ellen Jones: This is the best banking services I have ever received! They are so welcoming and goes above and beyond to help. Now I understand the benefits of banking with a local branch. Never got this personal touch from Wells Fargo. Meishea and Stephanie are the best!!!

Dakota Fox: I've been a business client for years - originally when it was Capital Bank and stayed on through the ownership changes. What hasn't changed is the amazing staff. Always pleasant, always smiles, at this location or at any of their other local branches.I cannot speak highly enough of Stefanie! We are currently navigating the COVID-19 pandemic. She has been working around the clock for the last month, doing her best to help small business clients get the assistance they need through the Small Business Association. And I'm sure she is not the only one!Everyone's patience, support, and readiness to go above & beyond during this incredible difficult time speaks volumes. THANK YOU!

Jewel Wendt: Recently bought a house outside of North Carolina and ran into a snag about ordering a wire transfer. Stephanie went above and beyond to help us close on time. Also have been banking here for about 10 years...never a bad experience.

Karen Z: Sure this is a smaller branch, but the people there are wonderful and always go above and beyond to help, and they know me by name which is a great feeling. I've been banking with them for over 30 years in all their different incorporations. Love this location.

JACOB LOGAN: Everything about Capital Bank since they've got taken over by First Tennessee is detrimental.

Ches Spencer: I have been using this branch for close to two decades and have always had a pleasant experience.

Hamza Habazi: Drive through was closed or no one was there1:00 Tuesday

Adam Ryle: Just spend an extra 8 minutes and go to the other one. I sat in the drive thru for 5 minutes waiting for assistance just to deposit a check. Someone else pulled up and was serviced immediately. Inside is closed so you must touch the buttons that dozens of people touch in the drive thru. Not very sanitary.

Erika Emm: We were greeted as we walked in the door. We needed a notary for a document and didn't have a chance to sit down before Chad was available to help. He was very friendly & thorough. I agree with the other reviews that the folks working here are fantastic! We will return.

Uzi: Chad was very helpful. One of the nicest Sun trust branches.

Anton Rukhlin: I've been using this branch for years. The people who work there are amazing. This is my to-go bank now. Whenever I open any new account, I come here first. Not sure what that person below meant by "poor service". I feel this branch deserves the highest rating.

Ben McDade: Poor service.

Todd Wegerski: I've been going to this bank for years. All the tellers know me by name, which I like. They've quickly fixed any banking issues that I may have had and have set me up with the right products to help my business.

Tammy B: I've had accounts here for over 6 years. They are always professional and friendly. I had a few issues over the years but they were always promptly addressed and they would follow up to make sure I was satisfied.

Purselmer: I don't know why, but every single time I go into this bank (at least once monthly) I have to wait. Just today, I was grudgingly greeted by the male teller. There was literally no other customers there. As I made my way to the teller area, he decided to leave. The only other teller there, a woman, was on the phone. The man went in the back area, came out with money and then put it in a counting machine. Then he wandered back over to his teller area and just sat there. And sat...and sat....we both listened to the woman on the phone. I finally left the line (no one else ever came in) and sat down in a chair. And I sat. Finally, the woman on the phone was done and asked if I needed help. No, I just come into banks to wait in line and then sit there. When I finally got up there, the man said, "I was waiting for my computer to load." A male customer came up right then and went directly to the man who had no time for me. Terrible customer service!

Dad None: Welcoming and friendly. Efficient and helpful .

Amy W: I noticed a bank error on my BB&T Visa card, so I contacted the 800 number on the card to bring it to their attention. I was on hold with BB&T Visa for an hour and thirteen minutes; not exaggerating! I don't know if they were busy or had phone issues; regardless, being placed on hold even ten minutes fails in my opinion. I feel my time is worth something too, so I hung up. I then contacted our business banking representative, and got the run-around and an unaccommodating answer. Afterwards, I was so frustrated and angry that I contemplated leaving after 18 years of loyal patronage. A business partner suggested I call Jackson Bruning directly. People, save yourself the time and run around by asking for Mr. Bruning. He picked up his phone, was prompt, friendly, and helpful. He provided me the information I needed and even stated he would check on the banking transaction the following business day to make certain it was corrected. This gentleman knows how to provide customer service and goes the extra mile! He is a true asset to BB&T. I hope they treat him well, and he remains a representative with BB&T long term. I plan on looking for his assistance if I should need it again in the future. These Five-Stars go to him only. Thank you for your help, Jackson!

John matt: I have been A BBT account holder for over 30 years, caught them stealing $45 from my account every month and they still refuse to refund it. Do not use this bank

Sean Feduska: Very bad been there twice and they won't deposit my check a day early when every other bb&t will take it won't go back

Victor Reyes: I'll see good

Explore Raleigh: I've been waiting in the lobby for 15 minutes. Nobody has said a word to me yet people are in their offices alone doing nothing.. or maybe they're shopping on Amazon, I don't know. But it would be nice if someone could at least address the fact that I'm here and maybe let me know who I am waiting to see.